Hotel Santa Maria Cancun

Hotel with free parking, near Plaza 28

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Where to?

Dates

July 2025

August 2025

Stunning atrium with a curved staircase, lush greenery, and a balcony offering a view of the surrounding area.

Experience the unique blend of natural beauty and architectural design in this indoor space, featuring a curved ceiling, lush foliage, and ornate metal railings.

Stunning atrium with a central tree surrounded by balconies and a glass barrier.

Relax in the hotel lobby, featuring a pool table, seating area, and balcony with a view.

Stunning lobby with a grand staircase, balconies, and a high ceiling.

Overview
Rooms
Location
Policies

Good

Popular amenities

Housekeeping
24/7 front desk
Parking included
Air conditioning
Free WiFi

Explore the area

Cancun, QROO

Plaza 28
‪2 min drive‬
Cancun Mall
‪3 min drive‬
Ultramar Ferry Puerto Juárez
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

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Room options

Standard Superior Room

Good

323 sq ft
City view
Sleeps 2
1 Double Bed

Superior Room, 2 Double Beds

323 sq ft
City view
Sleeps 4
2 Double Beds

Standard Suite

323 sq ft
City view
Sleeps 2
1 Double Bed

Suite, 2 Double Beds

Excellent

323 sq ft
City view
Sleeps 4
2 Double Beds

Room Superior

Sleeps 4

Room Standard

Sleeps 2

About the neighborhood

Cancun

Located in Downtown Cancun, Hotel Santa Maria Cancun is a leisurely stroll from sights such as Mercado 23 and Séptimo Día Adventist Church. This 49-room, 3.5-star hotel welcomes guests with conveniences like free self parking, concierge services, and a terrace.

What's nearby

Las Palapas Park - 16 min walk - 0.9 miles
Plaza 28 - 2 min drive - 1.1 miles
Cancun Mall - 3 min drive - 1.5 miles
Plaza Las Americas - 4 min drive - 2.2 miles
Ultramar Ferry Puerto Juárez - 5 min drive - 2.2 miles

Getting around

Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

‪McDonald's - ‬9 min walk
‪Los 7 Mares - ‬11 min walk
‪Mercado independencia - ‬6 min walk
‪El Pocito - ‬4 min walk
‪Las Brasas del Bajio - ‬2 min walk

About this property

Hotel Santa Maria Cancun

Hotel with free parking, near Plaza 28

Guests staying at Hotel Santa Maria Cancun enjoy free WiFi in public areas, a terrace, and an ATM. There's free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Additional amenities include a garden and a vending machine.

Guests can expect to find 32-inch LCD TVs with cable channels. Desks and free toiletries are also standard.

Languages

English, Spanish

Similar properties

Relax by the serene, circular pool surrounded by lush tropical vegetation and vibrant greenery.

Pool
Pet friendly
Free WiFi
Air conditioning

Property amenities

Internet

Available in all rooms: WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking

Conveniences

24-hour front desk
ATM
Vending machine

Guest services

Concierge services
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Garden
Terrace

Accessibility

No elevator

1 building
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Private bathroom
Shower
Towels provided

Entertainment

32-inch LCD TV with cable channels

Air conditioning
Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Check-in: 3 PM—-6 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

No alcohol is served or permitted at Hotel Santa Maria Cancun.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Dogtown Suites

Dogtown Suites Cancun

Dogtown Suites Hotel

Dogtown Suites Hotel Cancun

Santa Maria Cancun

Hotel Santa Maria Cancun Hotel

Hotel Santa Maria Cancun Cancun

Hotel Santa Maria Cancun Hotel Cancun

Frequently asked questions

Are free cancellation options available at Hotel Santa Maria Cancun?

Hotel Santa Maria Cancun offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do close to Hotel Santa Maria Cancun?

This hotel is situated in Downtown Cancun within a short 17-minute walk of Las Palapas Park and also 10 minutes on foot from Mercado 23. You'll also find Plaza 28 and Ultramar Ferry Puerto Juárez within a short drive.

Is there parking available at Hotel Santa Maria Cancun?

Yes, self parking is offered for free at the hotel.

Does Hotel Santa Maria Cancun feature a casino at the property?

No, Hotel Santa Maria Cancun doesn't have a casino.

Is there an indoor pool at Hotel Santa Maria Cancun?

No, there is no indoor pool at this hotel.

Is Hotel Santa Maria Cancun a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like concierge services plus some guestrooms include minibars and city views.

Are there hot tubs at Hotel Santa Maria Cancun?

No, this hotel doesn't have a spa tub.

Does Hotel Santa Maria Cancun feature a restaurant that includes a breakfast menu?

No, Hotel Santa Maria Cancun doesn't have a restaurant that serves breakfast.

Does Hotel Santa Maria Cancun allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Santa Maria Cancun.

Are there connecting rooms at Hotel Santa Maria Cancun?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Santa Maria Cancun?

The closest major airport to Hotel Santa Maria Cancun is Cancun Intl. Airport (CUN), which is 12.1 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Hotel Santa Maria Cancun?

No, there aren't any guestrooms with balconies at Hotel Santa Maria Cancun.

Hotel Santa Maria Cancun Reviews

7.2

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Julio

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.

Stayed 1 night in Mar 2025

8/10 Good

Tram

Traveled with family

Jan 7, 2025

Liked: Cleanliness, staff & service, amenities

Emplacement bien situé, restaurants locaux.

Stayed 2 nights in Jan 2025

6/10 Okay

Mike

Nov 10, 2024

No hot water..no pool

Stayed 1 night in Nov 2024

2/10 Terrible

Salvador

Traveled with partner

Oct 29, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money

Stayed 2 nights in Oct 2024

10/10 Excellent

Nathalie

Oct 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El personal es amable. La habitación sencilla pero limpia. El hotel es muy bonito. Te regalan café en la mañana.

Stayed 1 night in Oct 2024

2/10 Terrible

Andrea L

Traveled with family

Oct 27, 2024

Disliked: Amenities, property conditions & facilities

There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).

Stayed 1 night in Oct 2024

10/10 Excellent

Gaga

Oct 8, 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Adan

Sep 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Jhennifer

Jul 3, 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Business traveler

Jun 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Clean, ac works great, friendly staff.

Stayed 2 nights in Jun 2024

2/10 Terrible

Rola Le

May 30, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in May 2024

10/10 Excellent

Konstantin

Feb 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.

Stayed 1 night in Jan 2024

4/10 Poor

Kirpal

Jan 20, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2024

10/10 Excellent

Paramjit Singh

Dec 9, 2023

Stayed 1 night in Dec 2023

10/10 Excellent

Konstantin

Business traveler

Oct 22, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.

Stayed 7 nights in Oct 2023

8/10 Good

irfan

Traveled with group

Oct 22, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Good price and theres close market to shop 👍

Stayed 1 night in Oct 2023

4/10 Poor

mike

Oct 22, 2023

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!

Stayed 5 nights in Oct 2023

2/10 Terrible

DEEPAK, MILTON

Sep 30, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

4/10 Poor

Erika Villa

Traveled with family

Aug 14, 2023

Disliked: Amenities, property conditions & facilities

Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.

Stayed 6 nights in Aug 2023

2/10 Terrible

Sakibu

Aug 9, 2022

Stayed 7 nights in Aug 2022

10/10 Excellent

Juan Carlos

Traveled with partner

Jul 16, 2022

Liked: Cleanliness, amenities, property conditions & facilities

Buen hotel, tiene estacionamiento, microondas, y refrigerador, una muy buena ubicación, dice todo para tomar el transporte público, y tiendas de conveniencia, lugares para comer, y farmacias, e incluso lavanderías tan cerca que se puede ir caminando, además cuenta con un pequeño balcón para disfrutar la vista, y el área no es ruidosa en la noche, se puede descansar muy bien. El internet a veces iba un poco lento, no permiten consumir bebidas alcohólicas, y a veces la luz se baja por un segundo. No se

Stayed 4 nights in Jul 2022

4/10 Poor

Nazario Figueroa

Traveled with family

Jul 11, 2022

When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.

Stayed 2 nights in Jul 2022

6/10 Okay

Michael

May 14, 2022

Liked: Cleanliness, staff & service, room comfort

Adequate Hotel in a Bad Location.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.

Stayed 7 nights in May 2022

8/10 Good

Devyn

Apr 16, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

This is an incredible place to stay for a great rate. They don't speak English very well at all, so be prepared with Google Translate or be able to speak Spanish. The room was fine - clean, comfortable, safe. I couldn't turn off the TV because I couldn't get the button to work. The area isn't bad - it's just a bit of a hike from most things. There are great little places around to eat, including the little food place at the end of the block. The laundromat next door has free coffee and it's convenient if you want to clean your stuff. The downsides: the people who stayed there - there was some sort of couple that were in a rocky point in their relationship and apparently one locked the other in the room. There was subsequent screaming for a good 20 minutes at 1am before it was addressed. The next day, they got into a physical fight and I'm unsure if the person who stayed was asked to leave or not, but it was unsettling at very least. There are no coffee pots in the rooms. I realize that this is probably an expense they can't necessarily spare, but there are also no places for coffee or breakfast nearby, so BRING YOUR STUFF TO MAKE COFFEE IF YOU NEED IT LIKE I DO including an electric kettle and some sort of french press or cone drip thing to go on top of a coffee cup or something.

Stayed 3 nights in Apr 2022

4/10 Poor

Mateusz, Durham

Traveled with family

Feb 15, 2022

Liked: Cleanliness

Disliked: Staff & service

The hotel offered a clean room that was appropriate for the paid price. The location was quite convenient, relatively close to the major bus station and beaches. However, the hotel staff thought (by mistake) that we want to do early check out and they removed our belongings from our room before the last night of our stay. On the next day (the check-out day) they returned our things but not all of them - some were missing and they were not able to locate them. Even if we did request early check out (which we - again - did not), nobody should remove our stuff from our room BEFORE the last night which we paid for. This is unacceptable, so I thought I will warn you so you double check with the hotel staff before they remove your things regardless of your check out time. You pay for 4 nights - you should have your belongings available to you for 4 nights. To me it’s clear, but apparently it’s not so obvious to some hotel staff.

Stayed 4 nights in Feb 2022