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Recent guest reviews

Went to check in and all rooms were not available at this property and instead was sent to another property over 5 miles away. Paid over 1k to be forced to another location I didn’t want or book. They did this to a lot of guest and blamed the system. The system is not the problem I know the system they use it would have given a oversold notification. They should have contacted guest and offered options alternate days, refunds or other vs taking your money and taking advantage of you. Check in horrible, ownership and policy’s beyond unacceptable, property old and dated, really run down.

Days of splendor are way past... Prices are reasonable for food and service less than reasonable... Will not recommend...

The halls way need more cleaning but the staff was very nice

Very bad customer service at the front desk ,room wasn’t cleaned, bad quality food except one restaurant, if you need to have good time don’t book with oasis cancun lite , you may find it cheaper but it doesn’t worth it, book at the pyramid it have access to everything. Definitely won’t go there again.

Everything was good except when we checked in the front desk representative by the name of Carlos said that as of April there is a charge named "New Environmental Tax" that We had to pay. After paying for this charge that I was not agreed with, he became very rude as disrespectful, he did not have any customer service at all, after I asked him for the hotel map, room keys, meals times, etc, basically he put all the information in a paper bag and threw it on the counter and stated here you go.

This is not a high end resort, but it provides every comfort you’ll need to enjoy a relaxing and fun vacation

Very disappointed. It was unlike any all-inclusive resort I have ever experienced. Find food and drinks was exhausting and very low quality. Hotel is old, services are really poor. Please don’t waste your money here!

My first day there was all bad. Hidden tax fee not the all inclusive Package that ORBITS claimed it was They sold me an all inclusive package not Telling me that at this hotel the grand oasis has different levels of all inclusive up to VIP! I ended up in low class all inclusive. What a host! So this is where the Hotel gets you they try to sale you the upgrade! BOOM! and its like this! Either you fall for it or ride out rhe rest of your vacation in low class! ORBITZ get your standards correct!

Horrible....nasty place! Dirty bad service! Would not recommend to no one!

Everything was good except the ac in the room. It wasn't as cool as I would had liked.

Rooms were outdated and restroom need tlc. Two different night without hot water.

There are many restaurants and bars to enjoy. Food was good. In spring break, it was bad for family but it was excellent for singles and couples. Rooms in Cancún Lite were really poor and dirty. It is too old building. However, you must visit Cancún Mexico at least once in a lifetime.

I did enjoy the pool, but the food was terrible! The room was okay but the air conditioner did not work. The slowest check in I have ever experienced. The staff is very much confused about what’s going on.

I like the beach, beds are comfy and they have nice birds. But service isn’t good. Check in at 1pm was terrible, they told us to come back at 3, we did 10 min before, they send us to pick up our luggage without a room number, we came back and the line was already 30 min plus 30 min just for 2 keys, (One bad) I have a baby and I was soo tired I felt asleep breastfeeding in a chair, we took our room around 4:15pm. We didn’t have blankets just a bed cover. We ask for elevator, they told us it was so far, so we have to carry our baby’s stroller by stairs for 3 days. Bufete food is regular not good as you expect for 4 star hotel. Swimming pool was moldy in the left side. Oh yes, there’s a side because the right side is finest. They have categories for people and they have restaurants for the ones with black bracelets. I couldn’t drink a coffe because staff told that store was not for my kind of bracelet but in orbitz they offer two and they told us in paper that we can access both, but if you get there they deny the service and you have to walk to the other side around 15 min to get a coffee. I leave to my tour without a coffee! We went to Italian Restaurant Il Forno we ask to add our names in the waiting list 4:45 and they make us wait around 1 hour 15 min and when we order we had to wait around 1:20hrs for the food, my baby was soo hungry start crying desperate for food and they make me cry too. Service was rude, info guy in front of Tunkul was rude, smelly lobby too strong.

The hotel staff was not friendly at all and at times down right rude. The facility plainly states they are not responsible for stolen property in your room however they do not provide a lock on the safe. Several guests complained about stolen property in their room to no avail. They provided me a WiFi password that doesn’t work. Blow dryer didn’t work. When it rained the room got flooded. The hallways were full of puddles where a lady almost slipped and fnjured her back. The cords on the lamps short circuited each time you try to turn them on or off. The lights in the room didn’t work properly. I thought these were probably isolated problems until I spoke to the group I went with and they all had similar issues. This resort is rundown and poorly managed. It is not worth the price you pay. I don’t usually fil out these surveys but felt compelled to do so this time because if I can save anyone from going thru what we all went thru plus not to mention how unsafe it is with the rundown lamps, water leaks and apparently the cleaning staff that steals and the management who not only condones it but facilitates it by not having a working safe to secure your valuables then the time spent filling this survey out would be al worth it.

Blvd. Kukulcan, Km. 16.5 Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld and Maya Cancun Museum
  • Free parking
  • Onsite dining
  • Marina

Located in Zona Hotelera, Grand Oasis Cancun Todo Incluido is a leisurely stroll from popular sights such as Aquaworld and Maya Cancun Museum. This 1378-room, 3.5-star property welcomes business and leisure travelers with a marina, a full-service spa, and 8 restaurants.


Dining

This property is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 1378 rooms feature coffee makers, free bottled water, and phones. Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Wardrobes or closets are also standard.


Property features

Guests of Grand Oasis Cancun Todo Incluido have access to a marina, a full-service spa, and a nightclub. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include an outdoor pool, an outdoor tennis court, and WiFi in public areas.

Room options

Standard Room (No Refundable, 2 Kids Eat & Stay Free)

2 Double Beds | 1 King Bed | Sleeps 5

Garden Terrace

1 King Bed | 2 Double Beds | Sleeps 4

Ocean View Room

1 King Bed | 2 Double Beds | Sleeps 4

Standard Room (2 Kids Eat and Stay Free)

2 Double Beds | 1 King Bed | Sleeps 5

Guest reviews for Grand Oasis Cancun Todo Incluido

Everyone (31) Couples (2) Family (11)
1
Partner Couples Friends Family

Went to check in and all rooms were not available at this property and instead was sent to another property over 5 miles away. Paid over 1k to be forced to another location I didn’t want or book. They did this to a lot of guest and blamed the system. The system is not the problem I know the system they use it would have given a oversold notification. They should have contacted guest and offered options alternate days, refunds or other vs taking your money and taking advantage of you. Check in horrible, ownership and policy’s beyond unacceptable, property old and dated, really run down.

By on Aug 4, 2019

1
Friends

Days of splendor are way past... Prices are reasonable for food and service less than reasonable... Will not recommend...

By on Jul 31, 2019

4
Family

The halls way need more cleaning but the staff was very nice

By on Jul 31, 2019

2
Partner Couples

Very bad customer service at the front desk ,room wasn’t cleaned, bad quality food except one restaurant, if you need to have good time don’t book with oasis cancun lite , you may find it cheaper but it doesn’t worth it, book at the pyramid it have access to everything. Definitely won’t go there again.

By on Jul 24, 2019

4
Family Family

Everything was good except when we checked in the front desk representative by the name of Carlos said that as of April there is a charge named "New Environmental Tax" that We had to pay. After paying for this charge that I was not agreed with, he became very rude as disrespectful, he did not have any customer service at all, after I asked him for the hotel map, room keys, meals times, etc, basically he put all the information in a paper bag and threw it on the counter and stated here you go.

By on Jul 19, 2019

4
Family with small children

This is not a high end resort, but it provides every comfort you’ll need to enjoy a relaxing and fun vacation

By on Jul 17, 2019

2
Family

Very disappointed. It was unlike any all-inclusive resort I have ever experienced. Find food and drinks was exhausting and very low quality. Hotel is old, services are really poor. Please don’t waste your money here!

By , from Maryland on Jun 28, 2019

1
Family

My first day there was all bad. Hidden tax fee not the all inclusive Package that ORBITS claimed it was They sold me an all inclusive package not Telling me that at this hotel the grand oasis has different levels of all inclusive up to VIP! I ended up in low class all inclusive. What a host! So this is where the Hotel gets you they try to sale you the upgrade! BOOM! and its like this! Either you fall for it or ride out rhe rest of your vacation in low class! ORBITZ get your standards correct!

By on Jun 21, 2019

1
Family

Horrible....nasty place! Dirty bad service! Would not recommend to no one!

By on Jun 21, 2019

1
Everyone

By on Jun 19, 2019

Review comment responded on Jul 8, 2019

Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.

Grand Oasis Cancun Todo Incluido

Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500
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