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Krystal Grand Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Altitude Master Suite, Ocean front | Private spa tub
Altitude Master Suite, Ocean front | Living area | 50-inch LED TV with cable channels, TV
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite, Partial Ocean view

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)
  • 1054 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • 549 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Suite King, Boulevard View

Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Boulevard View

  • 549 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Ocean Front

Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)
  • 549 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(42 reviews)
  • 474 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(26 reviews)
  • 474 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)
  • 474 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, City View

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

  • 947 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

  • 1421 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Standard Room, 2 Double Beds, Partial Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

9.2 out of 10
Wonderful
(7 reviews)
  • 474 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(9 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Hard Rock Hotel Cancun - All Inclusive

Zona Hotelera
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.0 out of 10, Very Good, 1,458 reviews
$463 nightly
The price is $564
Jan 20 - Jan 21
Total with taxes and fees
Hard Rock Hotel Cancun - All Inclusive

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Grand Cancun All Inclusive is next to popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. This 398-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Plaza Caracol Mall - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Vips - ‬5 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Habaneros - ‬2 min walk
  • ‪Mediterraneo - ‬3 min walk

About this property

Krystal Grand Cancun All Inclusive

Family-friendly hotel on the beach, with 4 outdoor pools
Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include balconies, espresso makers, and laptop-compatible safes.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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View from room
Krystal Cancun All Inclusive
  • Pool
  • Hot tub
  • All inclusive
  • Spa
7.6 out of 10, Good, 1,231 reviews
$255 nightly
The price is $313
Jan 18 - Jan 19
Total with taxes and fees
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Le Délice (Altitude)
  • Red Fish
  • Restaurante Ayami
  • Restaurante O
  • Risotto

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.60 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Are free cancellation options available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Jan 11, 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Jan 25, 2026 start from $355.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Will I be able to park at Krystal Grand Cancun All Inclusive?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Krystal Grand Cancun All Inclusive?

Krystal Spa is the hotel's spa and services include hot stone massages, Swedish massages, body wraps, and reflexology.

Does Krystal Grand Cancun All Inclusive feature a casino on the premises?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Krystal Grand Cancun All Inclusive good for couples?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and 8 restaurants.

Are there hot tubs at Krystal Grand Cancun All Inclusive?

Yes, some guestrooms at this hotel feature private outdoor spa tubs.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Does Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Cancun All Inclusive.

Does Krystal Grand Cancun All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 393 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 108 out of 1002 reviews
Rating 2 - Terrible. 131 out of 1002 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Karen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
Stayed 5 nights in Oct 2025

10/10 Excellent

Adriana

Stayed 3 nights in Oct 2025

2/10 Terrible

Justin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Queencie Mae

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
Stayed 5 nights in Sep 2025

4/10 Poor

Tomas

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio del personal y la bella playa
Stayed 4 nights in Sep 2025

10/10 Excellent

Jose Alejo

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 4 nights in Aug 2025

2/10 Terrible

Anson

Disliked: Staff & service, property conditions & facilities
We have stayed multiple times at all inclusive resorts and this was by far the worst one. The staff was not friendly, they lied about dinner reservations,
Stayed 3 nights in Sep 2025

8/10 Good

Jalissia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 4 nights in Aug 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by every single staff member that I spoke to during my trip. They were knowledgeable, helpful, and went above to ensure my questions were answered and needs were met.
Stayed 2 nights in Sep 2025

2/10 Terrible

Remy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
Stayed 1 night in Sep 2025

8/10 Good

derik

Liked: Cleanliness, staff & service, property conditions & facilities
Its been on a decline but the service is decent
Stayed 2 nights in Aug 2025

10/10 Excellent

Ignacio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.
Stayed 4 nights in Aug 2025

8/10 Good

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
Stayed 5 nights in Aug 2025

10/10 Excellent

Meliah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach view , good weather
Stayed 4 nights in Aug 2025

6/10 Okay

Eliazar

Liked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Toshia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was great. The AC was not the best
Stayed 3 nights in Jul 2025

4/10 Poor

Liana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The wait staff was good. The woman who made the fresh quesadillas was amazing. But getting a reservation in the app didn’t work. The reception employees were terrible with service. And I’ve never been to a hotel who didn’t give you a room at 2:30p instead of 3p, go away come back in a 1/2 hour and then wait till they are ready to help you.I would NOT RECOMMEND!
Stayed 4 nights in Aug 2025

4/10 Poor

Roland

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Drain in second room did not drain First room toilet stopped up after house keeping cleaned room
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing, the staff as well. Everything in general was an Amazing experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Ingrid Odette

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

IVON

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No opciones de comida , los restaurantes q supuestamente son tres permanecen cerrados, los abren alternos , una reservación nos tocó esperar una hora y la otra Cdo llegamos, teníamos una reservación para 11 y al llegar nos dicen q era solo para 8,en la piscina tienen muy buen servicio pero la piscina de los menores estaba resbalosa
Stayed 4 nights in Aug 2025

6/10 Okay

ALEXANDRA

Traveled with group
Disliked: Property conditions & facilities
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

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