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Krystal Grand Cancun All Inclusive

Property class: 4

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

A resort with a pool, palm trees, and a bar area.
A modern bathroom with a large bathtub, a vanity, and a seating area with a view of the ocean.
A restaurant with wooden tables and chairs, a buffet with various food items, and a view of the ocean.
A balcony with a clear view of a beach and ocean, a hot tub, and a sign for 'Crystal Grande'.
A balcony with a view of a beach and ocean.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard King Room

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of buildings.

Standard King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe King Room

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a city view.

Deluxe King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean Front king Room

A hotel room with a bed, a desk, a chair, a nightstand, a lamp, and a painting.

Deluxe Ocean Front king Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Corner Suite Ocean Front

A hotel room with a large bed, two chairs, a small table, and a balcony with a view of the ocean.

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Corner Suite, Partial Ocean view

A hotel room with a large bed, a desk, two chairs, and a balcony with a view of the ocean and buildings.

Altitude Corner Suite, Partial Ocean view

  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Master Suite, Ocean front

A hotel room with a bed, a desk, two chairs, a TV, and a balcony with a view of the ocean.

Altitude Master Suite, Ocean front

8.4 out of 10
Very good
(5 reviews)
  • 1054 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Altitude Suite 2 double beds, Boulevard view

A hotel room with two beds, a desk, a TV, and a dining table.

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Altitude Suite King, Boulevard View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Altitude Suite King, Boulevard View

  • Resort view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Suite King, Ocean Front

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(19 reviews)
  • Sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

A hotel room with two beds, a dining area, and a balcony with a view of the ocean.

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Sea view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with a bed, a TV, a dining table with fruit, and a painting on the wall.

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(34 reviews)
  • Resort view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Partial Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of the ocean.

Standard Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(27 reviews)
  • Partial ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a TV, a dining table with fruit, and a painting on the wall.

Standard Room, 1 King Bed, City View

  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Room, 1 King Bed, Sea View

A hotel room with a large window offering a view of the ocean and city skyline, a bed with a patterned throw, a bedside table with a lamp, and a flat-screen TV on the dresser.

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Room, 1 King Bed, Ocean View

A spacious living room with a large window, a round coffee table with a vase of flowers, and a city view.

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

A hotel room with two beds, a TV, a desk, and a view of the city.

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(10 reviews)
  • Partial ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Ocean View

A hotel room with two beds, a small table with a vase, and a TV mounted on the wall.

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a door leading to a bathroom.

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Zona Hotelera
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 3,275 reviews
$101 nightly
The price is $127
Sep 4 - Sep 5
Total with taxes and fees
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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Grand Cancun All Inclusive is next to popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. This 403-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 7 restaurants.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Plaza Caracol Mall - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Coco Bongo - ‬7 min walk
  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Vips - ‬4 min walk
  • ‪Tradewinds - ‬2 min walk

About this property

Krystal Grand Cancun All Inclusive

Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this beach hotel include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, espresso makers, and laptop-compatible safes.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Beach House Spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • All inclusive
  • Spa
7.8 out of 10, Good, 1,470 reviews
$140 nightly
The price is $169
Sep 11 - Sep 12
Total with taxes and fees
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Le Délice -Altitude Guest
  • Restaurante O (Buffet)
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Books
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 5.04 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Will I find all-inclusive rate plans at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive has all inclusive rates that come with all meals and many onsite activities included.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Aug 29, 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Sep 28, 2026 start from $219, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to see near Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Tortuga Beach within a short drive.

Will I be able to park at Krystal Grand Cancun All Inclusive?

Yes, secured self parking is offered for free at the hotel.

Is there a spa available at Krystal Grand Cancun All Inclusive?

The Beach House Spa is the hotel's spa and services include hot stone massages, aromatherapy, mani/pedis, and body treatments.

Does Krystal Grand Cancun All Inclusive feature a casino on the premises?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Krystal Grand Cancun All Inclusive good for couples?

This beachfront hotel offers many amenities for couples such as a beach bar and 7 restaurants with some guestrooms featuring a private outdoor hot tub.

Are there hot tubs at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have a spa tub.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Does Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Cancun All Inclusive.

Are there connecting rooms at Krystal Grand Cancun All Inclusive?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).

Can I book a room with a balcony at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a balcony and some offer ocean and city views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 372 out of 1001 reviews
Rating 8 - Good. 202 out of 1001 reviews
Rating 6 - Okay. 169 out of 1001 reviews
Rating 4 - Poor. 115 out of 1001 reviews
Rating 2 - Terrible. 143 out of 1001 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was super helpful and always available
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jonathan Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and every single part of the resort was wonderful
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience, wish we were still there
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Judy Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was always cleaned, staff were very accommodating, the pool and beach were awesome. The food was great! Definitely would return.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Jaquelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean, I really recommend this hotel the staff are really nice and helpful.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great service and food awesome beach
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Olesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the best and the room was good with great balcony and awesome ocean view( we did get a room at the Altitude tower so it was newer….
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Orlando Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing…! The hotel is older but well maintained. The bar service at the pool was great (Thanks Osvaldo!!!) Sad thing, but not the hotel’s fault is sargassum at the beach was terrible, we spent all week at the pool. The buffet food could do a little better too… Overall is a great hotel and would be amazing when no sargassum.
Stayed 7 nights in May 2026
Verified review

6/10 Okay

Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and in a great location close to the Strip. The staff was friendly and helpful throughout our stay. My only suggestion would be regarding the food. We ate at the buffet, and unfortunately, the food was not very good and did not meet our expectations. Other than that, we had a pleasant experience.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was great spot amazing
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

jignesh

Liked: Cleanliness
Yes beautiful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Joselin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Fakhar

Liked: Amenities
Disliked: Staff & service
Staff needs to be little friendly
Stayed 5 nights in May 2026
Verified review

8/10 Good

shohei

Liked: Staff & service, amenities
Best location.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Ludwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Daeshailah

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great!
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Matilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice cream shop is close by 5pm. Not fear. Should be open all day!! We all need ice cream in a hot weather!!!
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Yoshi

Liked: Cleanliness, property conditions & facilities
The beach is amazing.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Raheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Manuel

.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Uloaku

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Resort space was nice, pools, not too busy. The room needed some work and the food wasn’t anything special.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
I travelled here with my partner and had such a wonderful time! The food was delicious, the rooms were standard and the service was great. Will return here again.
Stayed 7 nights in Jan 2026