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Hotel Plaza Cozumel

3.0 star property
Central hotel with free breakfast connected to a shopping center in Cozumel
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Photo gallery for Hotel Plaza Cozumel

Sundeck
Free daily full breakfast
Front of property
Reception
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Bar

Explore the area

View in a map
Calle 2 Norte #3, entre Av. Rafael E. Melgar y 5ta. A, Cozumel, QROO, 77600
  • Place, Cozumel Maritime Terminal
    ‪2 min walk‬
  • Place, San Miguel Church
    ‪3 min walk‬
  • Place, Cozumel Museum
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪4 min drive‬
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Room options

View all photos for Standard Room, 1 Bedroom, Non Smoking

Standard Room, 1 Bedroom, Non Smoking | Minibar, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(86 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cozumel

Located in Colonia Centro, Hotel Plaza Cozumel is next to Cozumel Maritime Terminal and Malecon San Miguel. This 3-star hotel has 50 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Centrally located in Cozumel, the hotel is connected to a shopping center, and a short walk from Cozumel Museum and Central Plaza.

What's nearby

  • Cozumel Maritime Terminal - 2 min walk - 0.1 miles
  • Central Plaza - 2 min walk - 0.1 miles
  • Benito Juarez Park - 3 min walk - 0.2 miles
  • San Miguel Church - 3 min walk - 0.2 miles
  • Cozumel Museum - 3 min walk - 0.2 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 6 min drive

Restaurants

  • ‪Palmeras - ‬2 min walk
  • ‪Aqui + Ahora Café - ‬1 min walk
  • ‪Fat Tuesday - ‬2 min walk
  • ‪Woody's - ‬2 min walk
  • ‪Coz coffee roasting co. - ‬2 min walk

About this property

Hotel Plaza Cozumel

Central hotel with free breakfast connected to a shopping center in Cozumel
At Hotel Plaza Cozumel, guests enjoy features like an outdoor pool, a children's pool, and a rooftop terrace. There's free parking and a beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, express check-in, and express check-out.
Guests can expect free WiFi and 32-inch TVs with cable channels. Minibars are also included. Housekeeping is available on request.
An outdoor pool and a children's pool are on site.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 15 2026 to August 31 2026 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Plaza Cozumel
Plaza Cozumel
Hotel Plaza Cozumel Hotel
Hotel Plaza Cozumel Cozumel
Hotel Plaza Cozumel Hotel Cozumel

Frequently asked questions

Is free cancellation available at Hotel Plaza Cozumel?

Hotel Plaza Cozumel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do close to Hotel Plaza Cozumel?

This hotel is situated in Colonia Centro, just steps from Cozumel Maritime Terminal and Malecon San Miguel, and within a short walk of Cozumel Museum. You'll also find Punta Langosta Cruise Terminal and Central Plaza less than a mile away.

Will I be able to park at Hotel Plaza Cozumel?

Yes, self parking is offered for free at the hotel.

Does Hotel Plaza Cozumel have a casino?

No, Hotel Plaza Cozumel doesn't have a casino.

Is there an indoor pool at Hotel Plaza Cozumel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 11:00 PM.

What do couples enjoy most about Hotel Plaza Cozumel?

Couples staying at this hotel will appreciate amenities like a minibar and bathrobes as well as an outdoor pool.

Are there hot tubs at Hotel Plaza Cozumel?

No, there isn't a spa tub at this hotel.

Does Hotel Plaza Cozumel have a restaurant with a breakfast menu?

Hotel Plaza Cozumel offers free full breakfasts each morning though there is no restaurant.

Does Hotel Plaza Cozumel allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Plaza Cozumel.

Does Hotel Plaza Cozumel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Plaza Cozumel?

The closest major airport to Hotel Plaza Cozumel is Cozumel Intl. Airport (CZM), which is 1.6 mi away (6 minutes by car).

Are there rooms with balconies that I can book at Hotel Plaza Cozumel?

No, there aren't any guestrooms with balconies at Hotel Plaza Cozumel.

Hotel Plaza Cozumel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1002 reviews
Rating 8 - Good. 273 out of 1002 reviews
Rating 6 - Okay. 90 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 8 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James E

Liked: Cleanliness, amenities
Great
Stayed 11 nights in Oct 2025

10/10 Excellent

Brian, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an issue with the guest on my reservation. But the manager was able to resolve this. Everyone was very helpful. I will be communicating my back
Stayed 4 nights in Oct 2025

6/10 Okay

Larry

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly and nice
Stayed 1 night in Oct 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

BLANCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast included was wonderful! Took a decision out of our minds! Great service, internet, beds, etc… elevator was a little slow.. but used as a reminder to slow life down a bit.
Stayed 2 nights in Sep 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
We love this clean, safe, local hotel. It is extremely clean. The staff is wonderful! We love the rooftop pool. It is a perfect place to watch the sunset! The breakfast is awesome!
Stayed 6 nights in Sep 2025

10/10 Excellent

Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Stayed 3 nights in Sep 2025

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful. Right downtown and close to everything you need.
Stayed 8 nights in Aug 2025

10/10 Excellent

James

Great choice.

Stayed 6 nights in Aug 2025

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and nice people.
Stayed 13 nights in Aug 2025

10/10 Excellent

Bryan, Otsego

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed her several times. Staff is great. Rooms are clean. Breakfast is amazing.
Stayed 3 nights in Jul 2025

4/10 Poor

Barbara

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They are working on the hotel and the renovated rooms look great. However no AC except in rooms, lots of mosquitoes, and our room was disappointing. All of the employees were very nice and it was very clean.
Elevator could only fit 3-4 people max
Stayed 4 nights in Aug 2025

6/10 Okay

Winifred

Traveled with group
No coffee machine in the room.
Stayed 1 night in Jul 2025

10/10 Excellent

Starla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff
Stayed 18 nights in Jun 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here, it’s basic but spotless clean and the pool is lovely
Stayed 4 nights in Jul 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our five night stay at Hotel Plaza Cozumel. We really enjoyed the pool and towels were available from the front desk. The breakfast was tasty and the staff quickly remembered who we were. We really appreciated the air conditioning in the hot July heat.
Stayed 5 nights in Jul 2025

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that in this season the pool was warm, the area was well tended and the atmosphere calm and welcoming. The staff was helpful and always courteous and friendly. We also loved the breakfasts!!! And the beds were super comfy! We'll be back.
Stayed 7 nights in Jul 2025

10/10 Excellent

HOWIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel every year for a reason. Incredible value!
Stayed 5 nights in Jun 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Comfortable and Convenient

The location was extremely convenient. There were many restaurants within an easy walking distance. The hotel and rooms were very clean. The beds were comfortable. And the bathroom was nice and the towels were generous. There was also a a lovely & delicious breakfast included. I would highly recommend Hotel Plaza Cozumel and will return.
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Stayed 5 nights in Jun 2025

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

diane, Newman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, breakfast was great and so much shopping within a short distance.
Stayed 2 nights in Jun 2025

10/10 Excellent

Trace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
Stayed 4 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located. Very clean. Cold AC. Great hot breakfast. Extremely attentive staff. This is my second time in the last year at this hotel, and the hotel was perfect for me just like the first time. Our friend Group had four rooms booked, and everybody is as satisfied as me.
Stayed 4 nights in Jun 2025

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