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InterContinental Presidente Cozumel Resort Spa by IHG

5.0 star property
VIP Access

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Photo gallery for InterContinental Presidente Cozumel Resort Spa by IHG

Private beach, white sand, beach umbrellas, beach towels
Property video
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Private beach, white sand, beach umbrellas, beach towels
4 restaurants, Italian cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included

Explore the area

View in a map
Carretera A Chankanaab Km 6-5, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪1 min walk‬
  • Place, Cozumel Butterfly & Botanical Gardens
    ‪16 min walk‬
  • Place, Puerta Maya Maritime Terminal
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Premium Room, 2 Queen Beds, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 2 Queen Beds, Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Seafront, Outdoor Shower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 2 Queen Beds (Seafront, Outdoor Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Room amenity

Classic Room, 2 Queen Beds

9.6 out of 10
Exceptional
(19 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Pool Access

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 2 Queen Beds, Pool Access

8.8 out of 10
Excellent
(15 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Accessible

Balcony view

Classic Room, 2 Queen Beds, Accessible

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Reef View with Beach Access)

View from room

Premium Room, 1 King Bed (Reef View with Beach Access)

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

View from room

Premium Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Seafront, Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 1 King Bed (Seafront, Beach Access)

9.8 out of 10
Exceptional
(8 reviews)
  • Beach view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Pool Access

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 1 King Bed, Pool Access

9.2 out of 10
Wonderful
(11 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Seafront, Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 2 Queen Beds (Seafront, Beach Access)

9.2 out of 10
Wonderful
(10 reviews)
  • Beach view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Seafront, Outdoor Shower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 1 King Bed (Seafront, Outdoor Shower)

8.6 out of 10
Excellent
(11 reviews)
  • Beach view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premium Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Beach view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Reef View with Beach Access)

View from room

Premium Room, 2 Queen Beds (Reef View with Beach Access)

9.4 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Reef, Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, 1 King Bed (Reef, Beach Access)

  • Beach view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed

  • Ocean view
  • 1302 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Room amenity

Classic Room

8.0 out of 10
Very good
(6 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View | Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Junior Suite, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Cozumel

InterContinental Presidente Cozumel Resort Spa by IHG places you next to Arrecifes de Cozumel National Park and within a mile (2 km) of Cozumel Butterfly & Botanical Gardens. This 221-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Arrecifes de Cozumel National Park - 1 min walk - 0.1 miles
  • Cozumel Butterfly & Botanical Gardens - 16 min walk - 0.9 miles
  • Puerta Maya Maritime Terminal - 5 min drive - 2.7 miles
  • Royal Village Shopping Center - 6 min drive - 2.9 miles
  • Cha'an Ka'an Observatory of Cozumel - 6 min drive - 3.1 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 26 min drive

Restaurants

  • ‪Margaritaville - ‬10 min drive
  • ‪Three Amigos Cozumel - ‬9 min drive
  • ‪Al Chile - ‬9 min drive
  • ‪Blue Iguana Cantina - ‬10 min drive
  • ‪Half Señor Frog´s - ‬9 min drive

About this property

InterContinental Presidente Cozumel Resort Spa by IHG

InterContinental Presidente Cozumel Resort Spa by IHG features a private beach, a full-service spa, and 2 outdoor pools. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a gym, outdoor tennis courts, and conference space.
Guests can expect to find flat-screen TVs with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and laptop-compatible safes are also available.
A private beach, 2 outdoor tennis courts, and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Property amenities

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 28 for adults and USD 14 for children
  • 2 bars/lounges
  • 4 restaurants
  • Couples/private dining

Restaurants on site

  • Alfredo Di Roma Trattoria
  • El Caribeño
  • Faro Blanco
  • Le Cap Beach Club

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Personal motorized watercraft
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,709 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On a private beach
  • On the bay
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Banquet hall
  • Renovated entire property - September 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per stay
  • Dogs and cats only
  • 1 total (44 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • In-room bottled water
  • In-room coffee
  • Internet access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 28 for adults and USD 14 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Presidente InterContinental
Cozumel Presidente InterContinental Resort
InterContinental Cozumel Presidente
InterContinental Presidente Cozumel Resort
InterContinental Presidente Cozumel
Intercontinental Cozumel
Presidente InterContinental Cozumel
Presidente InterContinental Cozumel Resort
Cozumel Presidente
Presidente Resort Cozumel
El Presidente Cozumel
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Presidente InterContinental Cozumel Resort Spa
InterContinental Presidente Cozumel Resort Spa
InterContinental Presidente Cozumel Resort Spa by IHG Hotel
InterContinental Presidente Cozumel Resort Spa an IHG Hotel
InterContinental Presidente Cozumel Resort Spa by IHG Cozumel

Frequently asked questions

Is free cancellation available at InterContinental Presidente Cozumel Resort Spa by IHG?

InterContinental Presidente Cozumel Resort Spa by IHG provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at InterContinental Presidente Cozumel Resort Spa by IHG?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at InterContinental Presidente Cozumel Resort Spa by IHG on Mar 23, 2026 start from $466, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of InterContinental Presidente Cozumel Resort Spa by IHG?

This hotel is located in Cozumel, just steps from Arrecifes de Cozumel National Park. You'll also find Chankanaab Beach Adventure Park and Chankanaab National Park within a short drive.

Is parking available on site at InterContinental Presidente Cozumel Resort Spa by IHG?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at InterContinental Presidente Cozumel Resort Spa by IHG?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, prenatal massages, body wraps, and hydrotherapy.

Does InterContinental Presidente Cozumel Resort Spa by IHG have a casino on the premises?

No, InterContinental Presidente Cozumel Resort Spa by IHG doesn't have a casino.

Will I find an indoor pool at InterContinental Presidente Cozumel Resort Spa by IHG?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is InterContinental Presidente Cozumel Resort Spa by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a private beach, 2 outdoor pools, and 2 bars.

Does InterContinental Presidente Cozumel Resort Spa by IHG have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does InterContinental Presidente Cozumel Resort Spa by IHG have a restaurant that serves breakfast?

Yes, InterContinental Presidente Cozumel Resort Spa by IHG has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will InterContinental Presidente Cozumel Resort Spa by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at InterContinental Presidente Cozumel Resort Spa by IHG for a fee of USD 50 per pet, per stay. The property also provides food and water bowls.

Does InterContinental Presidente Cozumel Resort Spa by IHG have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to InterContinental Presidente Cozumel Resort Spa by IHG?

The closest major airport to InterContinental Presidente Cozumel Resort Spa by IHG is Cozumel Intl. Airport (CZM), which is 8.4 mi away (26 minutes by car).

Are there rooms with balconies at InterContinental Presidente Cozumel Resort Spa by IHG?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or pool views.

Does InterContinental Presidente Cozumel Resort Spa by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at InterContinental Presidente Cozumel Resort Spa by IHG.

InterContinental Presidente Cozumel Resort Spa by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 823 out of 1002 reviews
Rating 8 - Good. 113 out of 1002 reviews
Rating 6 - Okay. 39 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Julia Lewis

Liked: Cleanliness
Fabulous staff
Stayed 4 nights in Feb 2026

8/10 Good

Juan Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 week (group of 4) around New Year's Day. --First the good: Staff was very courteous. Room was spotless. Everything worked like clockwork (shower, toilet, sink, TV). Cleaning crew was always on top of things. The hanging rack at the balcony for wet swimming suits was a great detail. Food was very good general. Prices were fair for the quality overall (except for New Year's Eve party --more on that later). Service was good at front desk. Example: They got me an OTC medication I forgot to bring with me from home and delivered it to my door from a local pharmacy within 1 hour (crazy cheap, too!). Gym is good/big enough. Enough machines to do something different every day I showed up to exercise. --The not so good: The hotel lobby gives you the impression of a low-end hotel, which you don't expect considering the price you pay. It's not tacky nor dirty, just very understated (it doesn't "wow" you when you arrive). Gift shop was fairly small. It fulfilled its purpose, but they could have gone a little bigger and more variety. The hotel is not that big, either. You walk the entire property in less 7 minutes. --The dreadful: The criminal violation that was that "New Year's Eve" party. Price was a complete abuse. Outrageous, horrifically expensive. Coming in we were excited about the food that night because we had been pleased with Faro Blanco & Alfredo Di Roma. >US$230/person gets you: a mediocre buffet; an OK DJ; a dreadful ambience duet, 12 grapes & no drinks.
Stayed 5 nights in Dec 2025

10/10 Excellent

Carlos, Long Beach

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel en Cozumel
Stayed 1 night in Nov 2025

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

10/10 Excellent

Herbert P

Stayed 6 nights in Nov 2025

10/10 Excellent

Whitney

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Clean amenity areas.
Stayed 5 nights in Nov 2025

10/10 Excellent

Robert

Stayed 4 nights in Nov 2025

10/10 Excellent

Rodrigo, Spring

Stayed 5 nights in Nov 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities
Great service and acknowledgement of my Expedia Gold status, which NEVER happens
Stayed 2 nights in Nov 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities
It was great!!
Stayed 4 nights in Nov 2025

6/10 Okay

Laura

Stayed 1 night in Nov 2025

10/10 Excellent

Amy Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, we always enjoy our stay here
Stayed 7 nights in Oct 2025

10/10 Excellent

William

Stayed 7 nights in Nov 2025

10/10 Excellent

Yaroslav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Peter, Southlake

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is perfect, the views of water and staff are beyond exceptional… luxurious +++
Stayed 7 nights in Nov 2025

6/10 Okay

Michael

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful property. We upgraded from a king ocean view to a king reef view for $90 per night. Total waste of $450. View is no different. The food and drinks are great but also very expensive. This is NOT an all inclusive so my wife and I added another $2300 to our 5 day stay. We went with friends and many of us returned with hundreds of bites. This is not an exaggeration - hundreds. Mine were so bad on my ankles, legs, hips, back, arms, shoulders, and neck that I went to urgent care after 2 days of itching that would not stop. Nurse practitioner said it was bed bugs. That's what I thought too but to be fair, there's no definitive test. Could also be fleas, sand fleas, sand lice, and other fun options. Regardless of what it was, I think bed bugs, its is a really nasty way to end a trip. It has been a full week now and these things have not cleared up after a steroid shot, steroid cream, steroid pills, a tube and a half of topical Benadryl, literally every 2 hours to help stop the itching. We received 3 WhatsApp messages form the hotel while we were on property informing us they are doing "routine fumigation" around the property. They are definitely aware of the problem but you won't get them to admit it. Shady. Too bad, cool little spot if you want to look past a week of misery for going there.
Stayed 5 nights in Oct 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel; el personal 10/10 constantemente esforzándose por hacer la estadía en familia inmejorable. Volveremos el año que viene sin falta!
Stayed 4 nights in Nov 2025

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness
Great Beach front
Stayed 5 nights in Oct 2025

10/10 Excellent

THANHTRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like usual we enjoyed the time in Presidente. The staffs made us feel like we are home away from home. Jobs well done. Yazmin, Sebastian and Diego are the best. See you next month Nancy Ho
Stayed 4 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at this hotel and it’s officially my favorite in Cozumel! Epic tropical landscaping lead you to a very modern hotel with a very welcoming staff ! Rooms are impeccably clean, large and recently remodeled! The breakfast buffet has been improved since last and was totally worth it! Awesome is right offshore of the beach ! I would 110% recommend and will absolutely be back! Side note the tennis court is one of coolest ones I have ever seen
Stayed 2 nights in Sep 2025

10/10 Excellent

Davin John

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 6 nights in Oct 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place never disappoints! Beautiful, clean, amazing service! Upgraded us for a cheap price. Snorkeling is top notch right at the hotel. Saw multiple sting ray, puffer fish, lion fish, and even a nurse shark! Love it here!
Stayed 6 nights in Oct 2025

10/10 Excellent

Kevin Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one thing that stands out is the housekeeping staff and service. They kept the rooms clean and were very thorough. They kept the room stocked when the necessities...we never had to request for toilet paper, clean towels, or water.
Stayed 7 nights in Sep 2025

10/10 Excellent

JUSTIN, Magnolia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING
Stayed 4 nights in Oct 2025

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honest review... 5 stars is not enough... I'm serious you can stop looking for a place to try this is the one. My room was the classic and the more economic choice but it had an amazing ocean view I was in disbelief. Everything was clean and new like it is updated nicely. The staff was so humble and happy to help thanks Hilario.
Stayed 5 nights in Oct 2025

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