8/10 Good
Juan Carlos
Traveled with family
Jan 3, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 week (group of 4) around New Year's Day.
--First the good:
Staff was very courteous. Room was spotless. Everything worked like clockwork (shower, toilet, sink, TV). Cleaning crew was always on top of things. The hanging rack at the balcony for wet swimming suits was a great detail.
Food was very good general. Prices were fair for the quality overall (except for New Year's Eve party --more on that later).
Service was good at front desk. Example: They got me an OTC medication I forgot to bring with me from home and delivered it to my door from a local pharmacy within 1 hour (crazy cheap, too!). Gym is good/big enough. Enough machines to do something different every day I showed up to exercise.
--The not so good:
The hotel lobby gives you the impression of a low-end hotel, which you don't expect considering the price you pay. It's not tacky nor dirty, just very understated (it doesn't "wow" you when you arrive).
Gift shop was fairly small. It fulfilled its purpose, but they could have gone a little bigger and more variety. The hotel is not that big, either. You walk the entire property in less 7 minutes.
--The dreadful:
The criminal violation that was that "New Year's Eve" party. Price was a complete abuse. Outrageous, horrifically expensive. Coming in we were excited about the food that night because we had been pleased with Faro Blanco & Alfredo Di Roma. >US$230/person gets you: a mediocre buffet; an OK DJ; a dreadful ambience duet, 12 grapes & no drinks.
Juan Carlos
Stayed 5 nights in Dec 2025
