Nice campus.
The food is horrible. Hospital food is better than what you will get at Grand Park. The buffet is horrendous. Bland cold food with limited options. The restaurants serves cold food and if you’re lucky you might get warm food. Limited options with no flavor.
Good value, but the meals were substandard. Food quality has declined versus my previous 2 stays. Because of food disappointment alone, I will look to stay elsewhere on future trips.
The property was clean, great snorkeling area right off their beach front. However, their food quality was not very good. Food was bland and some dishes for dinner was undercooked and served warm at best. I feel like I wasted so much food cause it wasn’t good. The island also had electricity blackouts and the property didn’t seem to have enough generators to run on. Almost everyday at midday power was out and that included the water in our rooms, but the restaurants had power. We had 4 total rooms, one of the rooms’ AC wasn’t working. The staff was really nice though and good service all around.
Building and walkways conditions are VERY unsafe and dangerous !!!!!! We booked a 6 night stay but left after 1 night due to concerns with emergency management. My family is in good physical condition and very active. We understand the elevators were under construction, therefore we like to use the staircase. The center staircase stopped at level 2. I approached the front desk and was told of a hidden staircase we could use. Once we started to use the staircase on numerous occasions the entrances were blocked by either construction or cleaning crews. Again I addressed the concern with the front desk and was treated extremely disrespectful by the manager. I began the process of arranging alter accommodations with Orbitz and was told I would be refunded for our stay. All walkways are made of unlevel rock and mortar. In the case of an emergency again these walkways would not be suitable to evacuation. I observed many guest with cuts/scraps on their knees from falls. At this time, I have still not received a refund or atleast funds for the 5 nights we did not stay. I checked out at the front desk after 1st night and have pictures and documentation. I am hoping to hear from them within 36 hours before I need to take additional steps.
Amazing in every way I will come again and again. Best place for our family
Beautiful and the staff made sure we had everything we needed! We’ll be back next year!
Maryanna was amazing. She works at the buffet. Cindy the house keeper kept our room very clean and always left us a surprise towel animal. 🙂☺️Simon our concierge was absolutely spot on. Loved the food, service and the facility. ❤
It’s out dated.
This is my third time staying at this poperty. The housekeeping was outstanding. The food was so bad I only ate breakfast here a couple of time and went out for all other meals. I knew this in advance. Half of the staff were very attentive. The other half not so much. Check in and out was painless. Overall, I got what I expected. You get what you pay for. Would I go back? Probably not.
Everyone was very friendly and helpful! Caesar and his entertainment staff were excellent. Wilberth and all of the bartenders and wait staff were awesome too. We had a great time!
The eating options were awful. We hadn’t done an all inclusive and it was not satisfactory with options for dining. A lottery or tickets for one meal outside of buffet would’ve been great option, we waited in line for a chance at a different restaurant for dinner. But wasn’t successful. A few of the mixed drinks were unacceptable, tasting like cough syrup or lighter fluid. We did not get moneys worth at bar as not big drinkers. We did order room service and that wasn’t satisfactory either, cold food and not as described on menu. The pools and snorkeling were great. Most of the staff were amazing. The room smelled of mildew and the shower knob was broken.
Front counter checked us in and was told to come back in 3 hours for our room. When we went back, the lobby was filled and people still checking in. However, NO rooms were available. The manager continued to lie and say we are working on cleaning the rooms and you will get one. We waited 4.5 hours in the lobby with still no room and did not know where we were going to be sleeping. We needed 4 rooms total. Manager told us we could have 2 rooms and share but no guarantee when 2 more rooms would have been available. He continued to lie and just track our names with no real plan. Finally, he told us he could put us up in a non-all inclusive next door and use the Park Royal amenities. Rolling into the 5th hour, we took the room Needed to rest and get a plan. Manager wrote us a letter stating we were to stay at the Casa Del Mar for the duration of our stay. Three days later, he told us we had to come back as he had the rooms. At that point, part of the family left the Del Mar and paid for a different all-inclusive. We told the manager not a chance we were going back (repack, unload & start again). Already wasted about a good 12 awake hours of our vacay trying to figure out what we were going to do. Sad thing is, we have been to this place 5 previous times and loved it. We will never go back. Utterly insane, frustrated guests and staff that did not seem to care. Also, the grounds are becoming very unkept. Bathrooms did not work, no toilet paper, door handles broke.
The staff there is always been good to me the bag boys very helpful the Bartenders are always awesome my 2 complaints are i have been there 12 times and have never had the 1st floor my sliding patio door didn't lock and it took 2 days to have it fixed i could have fixed it myself with a broomstick my other complaint the food quality and selection has suffered greatly thr buffet used to have a bigger selection with alot of seafood and fish and they had the best coconut crusted grouper the food was ok no where near what it was pre pandemic
Awesome time will be a yearly visit
The property is beautiful Food is mediocre at best. Service and attention to detail Is lacking.
I have enjoyed many stays at the Grand Park-I like the restaurant options-food is good. Staff is great. The elevators-both-in the south bldg were not working properly. 1 was out for the whole week the other was on and off-not good for a senior on the upper floors.
Grand Park Royal Cozumel - All Inclusive places you within a 10-minute stroll of Arrecifes de Cozumel National Park and Villa Blanca Reef. This 342-room, 4-star property welcomes guests with 3 outdoor pools, 4 restaurants, and free valet parking. Centrally located in Cozumel, the property is connected to a shopping center, and a short walk from Playa Caletita and Cha'an Ka'an Observatory of Cozumel.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including La Veranda /Ultra Casual, which specializes in international cuisine and serves breakfast, lunch, and dinner, and El Caribeno / Casual with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
40-inch LED TVs come with cable channels. Furnished balconies, free minibar items, and coffee makers are other standard amenities. Change of towels is available on request.
Grand Park Royal Cozumel - All Inclusive features 3 outdoor pools, a children's pool, and a gym. Free valet parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include 2 spa tubs, a steam room, and free WiFi in public areas.
Nice campus.
Dear Mr. Chad, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards
Dear Mrs. Julie, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards
The food is horrible. Hospital food is better than what you will get at Grand Park. The buffet is horrendous. Bland cold food with limited options. The restaurants serves cold food and if you’re lucky you might get warm food. Limited options with no flavor.
Dear guest,Thank you for taking the time to share your experience with us. We regret knowing that we didnt reach your expectations this time. We will keep working hard to improve our opportunity areas and we hope you can visit us in the future to experience this improvements.Best regards!
Good value, but the meals were substandard. Food quality has declined versus my previous 2 stays. Because of food disappointment alone, I will look to stay elsewhere on future trips.
Good dayDear: John AppelWe appreciate your visit to Grand Park Royal Cozumel.Regarding your stay and comments are very valuable and important to us, so we regret not meeting the expectations you had of the Resort, we will take into account your opinion to improve in order to offer better services and experiences during the stay to all our future guests.Without further ado we are glad to have served you and hope you will give us the opportunity to serve you again, we are looking forward to see you back soon.
Mr. Joseph, First of all, thank you for choosing Grand Park Royal Cozumel for your vacations. We appreciate you taking the time to share your experience with us, we will keep doing our best to provide our guests memorable experiences.Kindest regards,
The property was clean, great snorkeling area right off their beach front. However, their food quality was not very good. Food was bland and some dishes for dinner was undercooked and served warm at best. I feel like I wasted so much food cause it wasn’t good. The island also had electricity blackouts and the property didn’t seem to have enough generators to run on. Almost everyday at midday power was out and that included the water in our rooms, but the restaurants had power. We had 4 total rooms, one of the rooms’ AC wasn’t working. The staff was really nice though and good service all around.
First of all thank you for take you time sharing your comments, I regret to learn that we didnt meet your expectations, I sincerely apologize for any inconvenience we have caused you.
Building and walkways conditions are VERY unsafe and dangerous !!!!!! We booked a 6 night stay but left after 1 night due to concerns with emergency management. My family is in good physical condition and very active. We understand the elevators were under construction, therefore we like to use the staircase. The center staircase stopped at level 2. I approached the front desk and was told of a hidden staircase we could use. Once we started to use the staircase on numerous occasions the entrances were blocked by either construction or cleaning crews. Again I addressed the concern with the front desk and was treated extremely disrespectful by the manager. I began the process of arranging alter accommodations with Orbitz and was told I would be refunded for our stay. All walkways are made of unlevel rock and mortar. In the case of an emergency again these walkways would not be suitable to evacuation. I observed many guest with cuts/scraps on their knees from falls. At this time, I have still not received a refund or atleast funds for the 5 nights we did not stay. I checked out at the front desk after 1st night and have pictures and documentation. I am hoping to hear from them within 36 hours before I need to take additional steps.
Dear Carrie, I regret to learn that we didnt meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken.I reiterate my sincere apologies.
Amazing in every way I will come again and again. Best place for our family
Dear Mr. Jimmy, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards
Beautiful and the staff made sure we had everything we needed! We’ll be back next year!
Dear Mrs. Jennifer, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely,
Dear Mrs. Sadie, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards