See all properties

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
All-inclusive hotel with 6 restaurants and a full-service spa
VIP Access

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

View from room
Creator video
On the beach, scuba diving
Restaurant
Snack bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All inclusive
  • Bar
  • Housekeeping

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Place, Puerto Morelos Beach
    ‪21 min drive‬
  • Place, Puerto Morelos Town Square
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite Superior with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Superior with Sea View

  • 581 sq ft
  • Sea view
  • Sleeps 5

View all photos for Suite Standard with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Standard with Sea View

  • 581 sq ft
  • Sea view
  • Sleeps 5

View all photos for Suite Premium with Pool View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Premium with Pool View

  • 2368 sq ft
  • Sleeps 7

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(85 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(60 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Lair Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Pineapple Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 8

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 4

You may also like

Ad
On the beach, white sand, beach cabanas, sun loungers

The Riviera Maya EDITION At Kanai

Maroma
  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
9.8 out of 10, Exceptional, 82 reviews
$486 nightly
The price is $577
Nov 16 - Nov 17
Total with taxes and fees
The Riviera Maya EDITION At Kanai

About the neighborhood

Playa del Carmen

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive places you within a 10-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya and Playa Paraiso Golf Course. This 280-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a free water park, and 6 restaurants.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 4.2 miles
  • Maroma Beach - 17 min drive - 7.5 miles
  • Puerto Morelos Beach - 21 min drive - 10.7 miles
  • Puerto Morelos Town Square - 21 min drive - 8.5 miles
  • Ojo de Agua Beach - 21 min drive - 8.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬9 min drive
  • ‪Don Miquel - ‬13 min drive
  • ‪La Hacienda - ‬11 min drive
  • ‪El Cocotal - ‬6 min drive
  • ‪Sports & Music Bar - ‬13 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

All-inclusive hotel with 6 restaurants and a full-service spa
Guests of Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive hotel include a lazy river, a children's pool, and a 24-hour gym.
Smart TVs come with satellite channels, and free WiFi keeps guests connected. Memory foam beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and bathrobes. Other standard amenities include 2 bathrooms, free minibar items, and furnished balconies.
A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Aerial view
Sandos Caracol Nature Resort & Water Park All Inclusive
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
6.8 out of 10, 1,473 reviews
Sandos Caracol Nature Resort & Water Park All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

Can I book all-inclusive options at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include cooking classes, Pilates, and dance classes.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on Nov 9, 2025 start from $534.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do close to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This hotel is located in Playa del Carmen, close to Maroma Beach, Cirque du Soleil Boutique at Vidanta Riviera Maya, and Puerto Morelos Town Square. You'll also find Playa Paraiso Golf Course and Paradise Beach within a short drive.

Is there parking available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, self parking is offered for free at the hotel.

Is there a spa at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Náay Spa is the hotel's spa and services include deep-tissue massages, Swedish massages, body wraps, and aromatherapy.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a casino?

No, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive doesn't have a casino.

Is there an indoor pool at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and 6 restaurants.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a hot tub?

No, but this hotel does have a steam room.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive feature a restaurant that includes a breakfast menu?

No, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive doesn't have a restaurant that serves breakfast.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive.

Are there connecting rooms at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

The closest major airport to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is Cancun Intl. Airport (CUN), which is 20 mi away (31 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 19.6 mi away.

Are there rooms with balconies that I can book at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, every guestroom at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive comes with a furnished balcony with some featuring ocean views.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive host weddings?

Take advantage of the wedding venue at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive if you plan to say "I do" during your trip.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 655 out of 1130 reviews
Rating 8 - Good. 198 out of 1130 reviews
Rating 6 - Okay. 119 out of 1130 reviews
Rating 4 - Poor. 69 out of 1130 reviews
Rating 2 - Terrible. 89 out of 1130 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yoscata, Chester

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kid Oriented. Lots to do and every staff member was super nice
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there’s different restaurants/ places to choose from between lunch and dinner and the one restaurant for breakfast has a huge variety. What I didn’t like was that “All inclusive “ was not really all inclusive, I don’t like hidden fees charged at the very end when you are doing the check out about to leave the hotel. I was charged an Environmental Fee before leaving the hotel. Also the video advertisement on their social media page never mentions that there’s additional cost for the breakfast that includes the greet and meet with the characters. So I wouldn’t call it ALL inclusive
Stayed 3 nights in Aug 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
the entire resort including water park was totally amazing
Stayed 4 nights in Jul 2025

10/10 Excellent

Armando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 3rd year coming. Good experience kids love it.
Stayed 5 nights in Jul 2025

8/10 Good

Vasilios, Toronto

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and staff was amazing and attentive. Food/Restaurant choices were limited in comparison to Hard Rock Punta Cana. Distance from room to lobby requires shuttle bus daily. Restaurant hours kind of crappy. Example roof top cafe is only open for 4hrs. Some places only open for dinner others for lunch although food was plentiful and descent we expected it to at least be at the same level as Hard Rock and it fell short. One other thing to be mindful of and not sure if anyone else experienced this the timeshare pushiness was a little over the top. Even though we said no and we would not waste 2+ hrs of our vacation time listening to something we don’t want they kept at it. Until I said fine you get 15 min of my time since our little one is autistic and adhd. They finally backed off. However they do try to lure you by saying oh you’re here for a week you get a special gift because you’re VIP etc all a scam to get you in on the presentation. Other than that would we go again absolutely resort was spotless, and the kids had a blast. The evening shows were great and better than most resorts.
Stayed 7 nights in Jul 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are beautiful and enjoyable and the staff are very friendly and helpful. Sadly we were not able to enjoy our stay due to getting sick after consuming the food from the buffet in the resort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jannet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Servers and our concierge were amazing
Stayed 3 nights in Jul 2025

2/10 Terrible

Juan

Disliked: Cleanliness
Stayed 3 nights in Jul 2025

2/10 Terrible

Ana

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
My daughter had an accident at the park’s pool. Staff more interested in us signing a liability waiver than helping her. Transportation to the airport which was included was extremely inconvenient and they offered no alternatives. We had to pay for an uber. The sargazo made it impossible to dive in the ocean and smelled terrible.
Stayed 4 nights in Jul 2025

4/10 Poor

Jorge, Stanton

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I don’t like it was the sales manager on the timeshare. His name is Yvonne. He was being aggressive when I told him no.
Stayed 3 nights in Jul 2025

10/10 Excellent

Eduardo

Stayed 7 nights in Jun 2025

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
20 stars
Stayed 3 nights in Jul 2025

10/10 Excellent

Jose Feliciano

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!!!
Stayed 4 nights in Jul 2025

8/10 Good

Terrell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property and the staff at the hotel and water park were excellent
Stayed 4 nights in Jul 2025

2/10 Terrible

ANAKARLA

Disliked: Staff & service
horrible experience
Stayed 5 nights in Jul 2025

8/10 Good

Venus

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My stay at Nickelodeon Resorts (2 adults and 2 children) was excellent. The prices for the paid activities are a bit over the top, but nonetheless the stay was enjoyable. Meeting the various characters was a positively memorable experience for us and the children. The water park was also wonderful, but it was the highlight to us and there are only so many days you can visit the same water park. As such, we may not stay as long as we did on this occasion in the future. The only downsides I can recall were: 1) Our bedroom a/c leaked for the whole trip so we just left it off as it was pooling water on the floor. 2) Despite being a Platinum Expedia member and asking for my perk associated with the status at this VIP resort (as mentioned by Expedia in their communication to me) we were not afforded any upgrades or otherwise. The receptionist ignored my request on 2 occasions and on the third occasion she attempted to make it seem as though the concierge desk that everyone is afforded access to was the perk. Essentially, booking accommodation at this “VIP resort” and generating the Platinum status afforded no benefits, which is very very disappointing and the approach with which it was handled left much more to be desired. Despite these downsides, I thoroughly enjoyed my stay at the resort and will visit again, just for shorter periods.
Stayed 5 nights in Jun 2025

10/10 Excellent

zarekeia

Traveled with family
Liked: Cleanliness
I loved this property it is modern, clean, and the food/drinks were excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

Abby

Stayed 4 nights in Jul 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Jul 2025

10/10 Excellent

Cinthia

Traveled with family and small children
Liked: Amenities
Very good
Stayed 6 nights in Jun 2025

6/10 Okay

Martha, Pembroke Pines

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is a really good opción to enjoy a family vacation, in my opinion they still need some extras, for example a pool that everyone one can enjoyed they just have a mini pool for the rooms and for the first floor we have one pool per building that is maximum 3 ft deep, but overall is really nice hotel and my family enjoyed
Stayed 4 nights in Jul 2025

6/10 Okay

Claudia, Paterson

Stayed 3 nights in Jul 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation with kids!
Stayed 4 nights in Jul 2025

Hotels