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Recent guest reviews

Super exelente todo! Familia keep the good job

Had an amazing experience, my kids loved it, we definitely have to come back next year

Overall fun experience for kids. You can’t beat the water park and fun atmosphere. Good options in the park and wait staff was superb. “Juan” was amazing. Sadly we could get I to all the restaraunts or character dining because concierge was closed when we checked in and the next day we discovered it’s sold out. We tried to order room service from those restaraunts and discovered we could not. We could only order from a limited room service menu. The shower enclosure in the room leaked and the entire bathroom floor was wet after every shower. Real world problems I know, but just trying to report the good with the bad.

We had a fantastic trip. The service was amazing both at the hotel and the water park. The food was also very good. The Piazza restaurant was amazing. However, for large groups it is difficult to make a reservation. Finally they were able to accommodate us but only offered a family style selection, and we couldn’t choose any of our meals, it was the chefs selection. I do wish we were able to choose meals off the menu as we heard some other meals were recommended and wish we could have tried them. The only other complaint is the check in and check out process. This process is very unorganized and takes way too long. During our check out there were only 3 people checking people in and out, while there were about 4-5 workers standing around talking behind the counters and the desk area with a growing line. There must have been about 15-20 family’s waiting. Overall a great trip, the kids loved it. They just need to improve on a few things.

Was perfect getaway with little kids.

The property and water park is nice, but the beach is horrible.

The spa was not open, the gym was not open. The staff seemed lost and unprepared. Transportation within the property was a nightmare. Room service was really slow. Concierge services was helpless and was only interested in selling memberships to their loyalty program.

Theres is NO Nickelodeon Resort in Riviera Maya. Do not waiste your money because is still closed. They cancelled my reservation a couple of days before our vacation, and I had to desperetely look for another resort.

The property is close and you charge me money in my card. Is nasty

Muy bonito y divertido paro los niños incluso para los padres no haces largas filas en el parque el servicio es exelente y personalizado

La comida no es gourmet, el parque acuático es pequeño, demasiado costoso para lo que ofrece, debes tomar un camion para ir a restaurantes y parque acuatico, se vuelve muy tedioso.

Carretera Cancun Tulum Km 45 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Nickelodeon Hotels & Resorts All Inclusive Riviera Maya is located 3.1 mi (4.9 km) from Playa Paraiso Golf Course and within a 10-minute drive of Dr. Alfredo Barrera Marin Botanical Garden. This 280-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a free water park, and 6 restaurants.


Dining

Enjoy dining at YACHT CLUB, WORLD CUISINE, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception.


Rooms

Smart TVs come with satellite channels, and free WiFi keeps guests connected. Memory foam beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and slippers. Other standard amenities include 2 bathrooms, free minibar items, and furnished balconies.


Property features

Guests of Nickelodeon Hotels & Resorts All Inclusive Riviera Maya have access to a full-service spa, a free water park, and an outdoor pool. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a lazy river, a children's pool, and a 24-hour gym.

Room options

Swim-Up Oceanfront Queen Suite

2 Queen Beds and 2 Twin Sofa Beds | Sleeps 5

Big Kahuna Suite

1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed | Sleeps 7

Swim-Up Oceanfront Pool Deck Level King Suite

1 King Bed, 1 Twin Murphy Bed and 2 Twin Sofa Beds | Sleeps 5

Swim-Up Oceanfront Pool Deck Level Queen Suite

2 Queen Beds and 2 Twin Sofa Beds | Sleeps 5

Guest reviews for Nickelodeon Hotels & Resorts All Inclusive Riviera Maya

Everyone (6) Family (5)
5
Family

Super exelente todo! Familia keep the good job

By on Sep 14, 2022

Review comment responded on Oct 14, 2022

Estimada Zurena Muchas gracias por compartir su esperiencia.Esperamos que nos visite nuevamente en Nickelodeon Hotels & Resorts Riviera Maya.

5
Family with small children

Had an amazing experience, my kids loved it, we definitely have to come back next year

By on Aug 30, 2022

Review comment responded on Sep 1, 2022

Dear rubyThank you for your comments. We look forward to seeing you back at Nickelodeon Hotels & Resorts Riviera Maya

4
Family

Overall fun experience for kids. You can’t beat the water park and fun atmosphere. Good options in the park and wait staff was superb. “Juan” was amazing. Sadly we could get I to all the restaraunts or character dining because concierge was closed when we checked in and the next day we discovered it’s sold out. We tried to order room service from those restaraunts and discovered we could not. We could only order from a limited room service menu. The shower enclosure in the room leaked and the entire bathroom floor was wet after every shower. Real world problems I know, but just trying to report the good with the bad.

By on Aug 7, 2022

Review comment responded on Aug 8, 2022

Dear Darrel, We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed. We look forward to warmly welcoming you again in the future to experience the Nickelodeon Hotels & Resorts Riviera Maya at its very best.

5
Everyone

By on Jul 31, 2022

4
Family Family with small children

We had a fantastic trip. The service was amazing both at the hotel and the water park. The food was also very good. The Piazza restaurant was amazing. However, for large groups it is difficult to make a reservation. Finally they were able to accommodate us but only offered a family style selection, and we couldn’t choose any of our meals, it was the chefs selection. I do wish we were able to choose meals off the menu as we heard some other meals were recommended and wish we could have tried them. The only other complaint is the check in and check out process. This process is very unorganized and takes way too long. During our check out there were only 3 people checking people in and out, while there were about 4-5 workers standing around talking behind the counters and the desk area with a growing line. There must have been about 15-20 family’s waiting. Overall a great trip, the kids loved it. They just need to improve on a few things.

By on May 7, 2022

Review comment responded on May 11, 2022

Dear Georgia, Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at Nickelodeon Hotels & Resorts Riviera Maya. I look forward to welcoming you soon again

4
Everyone

By on Apr 25, 2022

5
Family with small children

Was perfect getaway with little kids.

By on Apr 13, 2022

Review comment responded on Apr 13, 2022

Dear prameela, Thank you for sharing your experience. We hope you visit us once again at Nickelodeon Hotels & Resorts Riviera Maya

3
Family with small children

The property and water park is nice, but the beach is horrible.

By , from Hillsborough on Mar 18, 2022

Review comment responded on Mar 18, 2022

Dear Oscar, Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at Nickelodeon Hotels & Resorts Riviera Maya. I look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.

4
Everyone

By on Mar 12, 2022

3
Everyone

By on Feb 20, 2022

Nickelodeon Hotels & Resorts All Inclusive Riviera Maya

Carretera Cancun Tulum Km 45, Playa del Carmen, QROO 77710
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