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Recent guest reviews

The spa was not open, the gym was not open. The staff seemed lost and unprepared. Transportation within the property was a nightmare. Room service was really slow. Concierge services was helpless and was only interested in selling memberships to their loyalty program.

Theres is NO Nickelodeon Resort in Riviera Maya. Do not waiste your money because is still closed. They cancelled my reservation a couple of days before our vacation, and I had to desperetely look for another resort.

The property is close and you charge me money in my card. Is nasty

Carretera Federal 307 Chetumal Playa del Carmen QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Playa del Carmen Centro, Nickelodeon Hotels & Resorts All Inclusive Riviera Maya is a leisurely stroll from sights such as Yucatek Divers and Quinta Avenida. This 280-room, 5-star hotel has 4 outdoor pools along with a full-service spa and a free water park.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 6:30 AM to 11:00 AM. This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/café, or mingle with other guests at the free daily manager's reception.


Rooms

The 280 soundproofed accommodations feature furnished balconies and afford space to spread out with sitting areas. 55-inch LED TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Memory foam beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and toothbrushes and toothpaste. Private spa tubs, free minibar items, and iPod docks are also standard.


Property features

Nickelodeon Hotels & Resorts All Inclusive Riviera Maya features a full-service spa, 4 outdoor pools, and a free water park. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive hotel include a lazy river, a children's pool, and a 24-hour gym.

Room options

Suite, Multiple Beds, Oceanfront (SWIM-UP)

2 Double Sofa Beds and 2 Queen Beds | Sleeps 5

Suite (BIG KAHUNA)

1 King Bed, 2 Twin Beds and 1 Double Sofa Bed | Sleeps 7

Suite, Multiple Beds, Oceanfront (SWIM-UP, POOL DECK LEVEL)

2 Double Sofa Beds, 1 King Bed and 1 Twin Murphy Bed | Sleeps 5

Suite, Multiple Beds, Oceanfront (SWIM-UP, POOL DECK LEVEL)

2 Queen Beds and 2 Double Sofa Beds | Sleeps 5

Guest reviews for Nickelodeon Hotels & Resorts All Inclusive Riviera Maya

Everyone (1) Family (1)
1
Family with small children

The spa was not open, the gym was not open. The staff seemed lost and unprepared. Transportation within the property was a nightmare. Room service was really slow. Concierge services was helpless and was only interested in selling memberships to their loyalty program.

By on Sep 7, 2021

Review comment responded on Sep 9, 2021

Dear Rodrigo Thank you for your recent review , your feedback is truly appreciated and we value your opinions. We will use your comments constructively to review and implement all necessary improvements to ensure our guests receive only the very best during their stay at Nickelodeon Hotels and Resort Riviera Maya

1
Everyone

Theres is NO Nickelodeon Resort in Riviera Maya. Do not waiste your money because is still closed. They cancelled my reservation a couple of days before our vacation, and I had to desperetely look for another resort.

By on Aug 10, 2021

1
Family

The property is close and you charge me money in my card. Is nasty

By on Jul 27, 2021

Review comment responded on Aug 16, 2021

Dear Expedia User, Thank you for taking the time to share your feedback . We are sincerely sorry for the strength of feeling you have shared in your review and understand there are frustrations regarding your reservation. We would like to continue our direct communication with you and would like to invite you to contact our customer service department so your comments and experiences can be personally attended.

Nickelodeon Hotels & Resorts All Inclusive Riviera Maya

Carretera Federal 307 Chetumal, Playa del Carmen, QROO 77710
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