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Secrets Akumal Riviera Maya All Inclusive - Adults Only

4.5 out of 5.0

Secrets Akumal Riviera Maya All Inclusive - Adults Only

4.5 out of 5.0

Recent guest reviews

The ocean was amazing and the grounds were as well

This is by far the best resort . I have been to many 5 stat properties all over the world. This is my favorite

This was our second time to enjoy Secrets Akumal and the facilities were as good as we remembered. We had a group of 14 there together and we had a couple of issues this time. First, half of our group got sick and was out at least one day. My wife and I did not get sick, but I know the others had a rough day to a day and a half getting over it. The other issue, was not being able to handle big groups at dinner. Most of the time we had to split up to eat dinner.

Excellent property, the cabana bed conceirge ( David ) is fantastic and was there 18 months ago on our last trip. The vast majority of the staff were very friendly and competent. My wife and I have vacationed at this property 3 times, and will return again. Great experience!

We loved every second of our time at Secrets Akumal. We were there for our honeymoon and felt like queens the whole time! The staff, especially the waitstaff and entertainment staff showed us nothing but friendly professionalism, and we had a blast taking advantage of all the activities, dining options, and natural beauty that Secrets offers. Gay friendly too!

The hotel was amazing. We had some concerns with our room and they were addressed right away. You could tell the resort was understaffed during our stay and service wasn't perfect, but we still had our needs met and enjoyed our stay very much.

This was our third time to Secrets Akumal (after visiting other Secrets resorts for 10 years....), and this is our favorite! Food is amazing (I will reiterate from last year's review....don't miss the shrimp crepes in the French restaurant). Every restaurant was over and above. Love the breakfast buffet at the Market Cafe, and the Sunday coconut drinks were an added treat this year, although we missed the daily burger grill!! The service is totally amazing. Santos in the Preferred Club was super for the second year (yes, Preferred Club is worth it at this Secrets, if you can swing it), Abraham as a server on the beach was incredible, Cesar was a great beach concierge, and Karen was an amazingly attentive concierge for our building (4). The sea grass was minimal, but on the days that it washed up, the Secrets crews had it cleaned up by noon. Able to snorkel with some amazing turtles and beautiful fish right off the beach. Only negative was the tourists that occupied the beach close to the surf. I understand that the beach is "open" and that the snorkeling is great there, but I like Maroma more for the beach experience. The Beach Bouncers did a great job of keeping the "town tourists" away from our beach, even stopping someone from trying to put a dirty diaper in the Secrets trash! Those guys were incredible, always eyeing people who were "interloping". Rooms, as always, were great every day. Just as a note, these people don't earn much money each month for the great service

I really enjoyed my stay at Secrets Akumal. Food for the mots part is very good though you will find hit or miss dishes, but being an all-inclusive just order something else! The snorkeling is top notch with viewing of sea turtles, and many other fish. Beautiful reef as well. I would recommend this hotel. Only downside is the staff in restaurants and bars were a little rude at times which was unprofessional. Not sure why they would be rude to the guests, but I would not let this ruin your trip because there's so much else going for the hotel. We may be back next year.

We spent 4 nights here and we are our experience was amazing. How wonderful this place is. Food, people, facilities,everything wonderful. The staff are very well trained and very polite. The best thing is that you don't have to make a reservation for dinner. We really enjoy the relax pool and the private pool in our room. I totally recommend this place!

Everything was great except for our experience at check-in. Orbitz had sent us an email saying we were entitled to a room upgrade at check-in. We inquired about the upgrade three times and were told they would look into it. We never heard back.

The hotel was beautiful and has all the great restaurants that are in the Secrets chain. The service was good, but we have had better at some of the other Secrets in Mexico. I would definitely recommend this hotel it has a very tropical setting that is extremely beautiful at night with the decorative lights and torches. The beach is very clean and the water has a sandy bottom. You can snorkel right in front of the hotel. However there are a lot of tourists from other resorts that come to snorkel and settle in on the beach right in front of the Secrets Akumal property, they do clutter up your view from the lounge chairs to the waters edge. But overall you cannot go wrong when the resort is a part of the Secrets chain, this was the ninth time my husband and I have stayed at a Secrets and we have never had a bad experience with Secrets.

Best resort EVER!!!!!!!! Been to a lot of all-inclusive and this was hands down the best!!!

We've been to ton's of all inclusive resorts. This is as nice as any. Good food. Super beach. Good entertainment. 3 beautiful pools that are all heated to over 90 degrees. Hated them. Otherwise would have been 5 stars.

Great new Secrets resort. Great layout. Great service. Unbelievable beach.

awesome beach with coral reef; close to mayan ruins; great food;

This property is by far one of the best i have visited so far. From the arrival to check out the staff was excellent and always happy to help. This hotel is the perfect place for relaxation and what i liked the most was that there was no reservations necessary for restaurants and with lots of choices. I recommend the steak restaurant and french restaurant were by far the best! I would like to mention some of the employees that made my stay pleasant and went above and beyond: Francisco at the beach Agusto at the beach David at the breakfast buffet! Thank you all and see you in 3 weeks :).

This is a beautiful new Secrets resort. That's why we chose to stay here. However, both myself and my Fiance got the worst case of food poisoning imaginable while staying here. Which of course ruined this vacation. There is always a risk when staying in a foreign country but this was my 7th all-inclusive and I certainly didn't expect it to happen at this resort. Food quality control should be just as important as how nice the pools/rooms are. Additionally, this resort does not have private toilets in the rooms. They have a glass door that doesn't seal in any way. I have seen this at other resorts and I'm not sure who decided this is a good idea. If you value your privacy in the bathroom you will have to go down the hall and use a common area toilet.

Carretera Federal 307, km 254 600 Akumal QROO

Hotel highlights

  • Walking distance to Akumal Beach and Half Moon Bay
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Secrets Akumal Riviera Maya All Inclusive - Adults Only places you next to Akumal Beach and within 2 miles (3 km) of other popular attractions like Yal-ku Lagoon. This 434-room, 4.5-star property has 3 outdoor pools along with a winery and a full-service spa.


Dining

There are multiple options for onsite dining with 7 restaurants, including Oceana, which specializes in seafood. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels and pay movies. Beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include free minibar items, a balcony or patio, and an iPod dock.


Property features

Secrets Akumal Riviera Maya All Inclusive - Adults Only features a winery, a full-service spa, and 3 outdoor pools. Free valet parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach property include a nightclub, a fitness center, and 3 spa tubs.

Room options

Junior Suite, 2 Double Beds, Ocean View

Full 2 | Sleeps 2

Preferred Club Junior Suite Ocean View, 2 double beds

Full 2 | Sleeps 2

Junior Suite, 2 Double Beds, Partial Ocean View

Full 2 | Sleeps 3

Junior Suite Swim Out King bed

King 1 | Sleeps 2

Guest reviews for Secrets Akumal Riviera Maya All Inclusive - Adults Only

Everyone (16) Couples (1)
5
Partner Couples

The ocean was amazing and the grounds were as well

By on Jun 9, 2019

Review comment responded on Jun 10, 2019

We are very glad to learn that your stay was a most pleasant one, and that you enjoyed to the fullest exploring our beach! Our team look forward to welcome you home in a future occasion.

5
Everyone

This is by far the best resort . I have been to many 5 stat properties all over the world. This is my favorite

By on Mar 26, 2019

Review comment responded on Mar 27, 2019

It is a real pleasure to know that you enjoyed every detail of our experience and to be considered as one of the best resort you stayed at is certainly high praise. We look forward to having you back home in the near future!

4
Everyone

This was our second time to enjoy Secrets Akumal and the facilities were as good as we remembered. We had a group of 14 there together and we had a couple of issues this time. First, half of our group got sick and was out at least one day. My wife and I did not get sick, but I know the others had a rough day to a day and a half getting over it. The other issue, was not being able to handle big groups at dinner. Most of the time we had to split up to eat dinner.

By on Oct 25, 2018

Review comment responded on Oct 25, 2018

We thank you for making our resort your choice hotel for a second visit, although we regret that we fell a little short of your expectations this time around. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations.

5
Everyone

Excellent property, the cabana bed conceirge ( David ) is fantastic and was there 18 months ago on our last trip. The vast majority of the staff were very friendly and competent. My wife and I have vacationed at this property 3 times, and will return again. Great experience!

By , from Omaha,NE on Oct 21, 2018

Review comment responded on Oct 22, 2018

Thank you Lawrence for your lovely comments about our staff and property. We really appreciate your preferred choice for your holidays, it is always a pleasure to welcome back our most loyal guests every time :) Best regards,

5
Everyone

We loved every second of our time at Secrets Akumal. We were there for our honeymoon and felt like queens the whole time! The staff, especially the waitstaff and entertainment staff showed us nothing but friendly professionalism, and we had a blast taking advantage of all the activities, dining options, and natural beauty that Secrets offers. Gay friendly too!

By , from Portland OR on Oct 19, 2018

Review comment responded on Oct 25, 2018

We thank you Rayo for choosing our Secrets Akumal Riviera Maya for such a special occasion. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We look forward to having you back on your next romantic vacation in the Riviera Maya! Best Regards,

4
Everyone

The hotel was amazing. We had some concerns with our room and they were addressed right away. You could tell the resort was understaffed during our stay and service wasn't perfect, but we still had our needs met and enjoyed our stay very much.

By on Oct 15, 2018

Review comment responded on Oct 16, 2018

Thank you for your evaluation! Our guest’s feedback is truly important for us and we regret to know that our service have not met your expectations but we will make sure to discuss your comments internally so as to avoid giving this kind of impressions from our resort and staff. We sincerely look forward to have the opportunity to welcome you back home and provide you with the exceptional quality and service that characterizes our brand and resort.

5

great trip

Everyone

This was our third time to Secrets Akumal (after visiting other Secrets resorts for 10 years....), and this is our favorite! Food is amazing (I will reiterate from last year's review....don't miss the shrimp crepes in the French restaurant). Every restaurant was over and above. Love the breakfast buffet at the Market Cafe, and the Sunday coconut drinks were an added treat this year, although we missed the daily burger grill!! The service is totally amazing. Santos in the Preferred Club was super for the second year (yes, Preferred Club is worth it at this Secrets, if you can swing it), Abraham as a server on the beach was incredible, Cesar was a great beach concierge, and Karen was an amazingly attentive concierge for our building (4). The sea grass was minimal, but on the days that it washed up, the Secrets crews had it cleaned up by noon. Able to snorkel with some amazing turtles and beautiful fish right off the beach. Only negative was the tourists that occupied the beach close to the surf. I understand that the beach is "open" and that the snorkeling is great there, but I like Maroma more for the beach experience. The Beach Bouncers did a great job of keeping the "town tourists" away from our beach, even stopping someone from trying to put a dirty diaper in the Secrets trash! Those guys were incredible, always eyeing people who were "interloping". Rooms, as always, were great every day. Just as a note, these people don't earn much money each month for the great service

By on Jul 22, 2018

Review comment responded on Jul 23, 2018

We would like to express our sincerest gratitude for your trust and loyalty to Secrets Resorts for your holidays and for choosing Secrets Akumal Riviera Maya resort for 3rd, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We appreciate your kind words for our staff and we look forward to have you back at Secrets Akumal Riviera Maya, your home in the Mexican Caribbean! Best regards,

5

awesome beaches and beautifully landscaped hotel

Everyone

I really enjoyed my stay at Secrets Akumal. Food for the mots part is very good though you will find hit or miss dishes, but being an all-inclusive just order something else! The snorkeling is top notch with viewing of sea turtles, and many other fish. Beautiful reef as well. I would recommend this hotel. Only downside is the staff in restaurants and bars were a little rude at times which was unprofessional. Not sure why they would be rude to the guests, but I would not let this ruin your trip because there's so much else going for the hotel. We may be back next year.

By on Dec 18, 2017

Review comment responded on Dec 19, 2017

Dear guest, Thank you for taking the time to write a review about your recent experience. It fills us with pride that you could enjoy the gastronomical efforts of our chefs and that you enjoyed to the fullest swimming with the turtles and exploring our beach! Also, we were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards,

5

the experience!

Everyone

We spent 4 nights here and we are our experience was amazing. How wonderful this place is. Food, people, facilities,everything wonderful. The staff are very well trained and very polite. The best thing is that you don't have to make a reservation for dinner. We really enjoy the relax pool and the private pool in our room. I totally recommend this place!

By on Jul 18, 2017

Review comment responded on Aug 3, 2017

Dear Anonymous, Thank you so much for taking the time to rate our resort with 5 stars on Expedia.com. It is important for us here at Secrets Akumal Riviera Maya to read the opiniones of our guests. We are so pleased that we have reached our goal in treating you to the vacation you deserve. We hope to have the opportunity of hosting you again in the near future! Anahi Acosta/ Social Media Coordinator.

4

beautiful resort but far from the airport

Everyone

Everything was great except for our experience at check-in. Orbitz had sent us an email saying we were entitled to a room upgrade at check-in. We inquired about the upgrade three times and were told they would look into it. We never heard back.

By , from NY on Jul 12, 2017

Review comment responded on Jul 14, 2017

We appreciate the time that you have invested on writing an overview of your stay with us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to make our guest even more confortable in the future. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our resort.

Secrets Akumal Riviera Maya All Inclusive - Adults Only

Carretera Federal 307, km 254 600, Akumal, QROO 77760