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Recent guest reviews

Amazingly beautiful and peaceful

The property was beautiful. The staff was great. Check in was quick. Everybody was helpful. The food at the restaurants was great. The buffet was ok which is pretty standard but the dinner restaurants were good. The seaside grill and barefoot grill had great food to enjoy on the beach or by the pool.

Its an absolutely beautiful property and the staff and service was very good for the most part. I would of given an excellent rating if it wasnt for the food quality. The dinner options and quality of food was not the best...I was with 13 other people and we all dined at all of the different restaurants and found the service to be slow and 3 out of 5 dinners that I had were poor to be honest. Plus took a long time to get served and they were not busy. The only food that was awesome was the Burgers from Seaside Cafe and the breakfast buffet at Rainbow cafe. Dinner at Italian restaurant - food was good - service was extremely slow. French Restaurant two of had the Filet and it was tough and overcooked and service was soooo slow. Japanese dinner was the only restaurant that all 13 agreed was perfect. Now besides all that - the service at the pools and beaches was awesome and the drinks were very good. I will be back for sure since it is such a beautiful surrounding and relaxing...and next time I will know to stay away from certain restaurants and go to the restaurants where the food was good.

The staff was fantastic, the meals were great, with a great variety. The pools were top notch and never overcrowded. The beach was great because of the sand without rocks or shells to walk on. The beach was kept clean of seaweed by the workers that hauled it off all day long. There is a great variety of daily and nightly entertainment. Overall an excellent experience.

This resort was very quiet and peaceful. The beach was fantastic. Clear turquoise water and plenty of amazing snorkeling opportunities. 3 big pools to lounge or participate in activities. The food was just average but probably comparable to other resorts in Mexico. The rooms were beautiful and clean but the beds were hard. The staff could all speak fluent English and made everything smooth and stress free. Highly recommend this resort!

Everything was top notch at this resort!

This all inclusive resort was not all inclusive. On the beach you had to pay extra for a cabana and it was challenging to find spots due to others from the surrounding resorts. Food was mediocre and difficult to make reservations. Best food was on the beach not the restaurants. Best restaurant would be the Italian not the steakhouse.Room service was always cold no matter the time but was included. The junior private pool suite is not private it is shared with other guest, if you would like to be on beach specify. The staff is friendly and try to accommodate. The beach staff works hard be sure to tip. The facility was beautiful with lots of activities. Perfect place to just rest but know what you want before you get there.

Great hotel, incredible service

The food was amazing every place we ate at. The concierge was very helpful and the entire staff were very friendly. We will definitely be going back there.

We had a hiccup in the beginning, but it was fixed immediately by the wonderful staff. Ariann our concierge made our vacation seamless! The property was absolutely amazing, the service impeccable, the staff would make sure you had a drink or water in your hand at all times. Quick service at the pool and beach! We met lots of great people from all over, at the resort. Every one is relaxed and friendly.great shows every night! The restaurants are 5 star in every aspect! The property is clean and well taken care of! Swimming with the Turtles was the high light of our trip! $30 on the resort beach with a guided tour! Spectacular! We will return for our anniversary next year! The best resort I’ve ever been to!

Friendly staff. Very clean property.

The overall experience of this property is excellent!

Loved everything. Rooms were great, food was very good. Service was excellent. Pools and beach were very well kept. Nothing to complain.

A much needed vacay! 🙏🙏. Suggest to anyone!! Secrets!!!

Great resort, we had such an amazing time there on vacation. the staff was incredible, the food was great, we loved everything about our week long vacation. Looking forward to more trips there.

Hotel grounds are amazing, by far the most beautiful grounds we have ever seen at a resort. Snorkeling was amazing as soon as you stepped into the ocean. Very clean all around the property. Food was hit and miss as well as some of the service at restaurants and bars. Drinks were sub-par, just your typical all inclusive resort type. Very sugary and weak. All employees were friendly, but not very personable. They didn't seem as happy as other resorts.

Wonderful place to visit.. the staff make it even better., i can’t wait to go back

Carretera Federal 307, km 254 600 Akumal QROO

Hotel highlights

  • Walking distance to Akumal Beach and Half Moon Bay
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Secrets Akumal Riviera Maya - Adults Only - All Inclusive places you 9 mi (14.4 km) from Dos Ojos Cenote. This 434-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a winery, and a full-service spa.


Dining

There are ample dining options with 7 onsite restaurants, including Oceana, which specializes in seafood. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception.


Rooms

Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Indoor private spa tubs, furnished balconies or patios, and iPod docks are also standard.


Property features

Secrets Akumal Riviera Maya - Adults Only - All Inclusive features a winery, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this adults-only property include a nightclub, a gym, and 3 spa tubs.

Room options

Romance Master Suite Ocean View

1 King Bed | Sleeps 2

Presidential Suite

1 King Bed | Sleeps 2

Preferred Club Junior Suite Tropical View King

1 King Bed | Sleeps 2

Preferred Club Junior Suite Tropical View Double

2 Double Beds | Sleeps 2

Guest reviews for Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Everyone (28) Couples (16) Family (4)
5
Partner Couples

Amazingly beautiful and peaceful

By on May 28, 2022

Review comment responded on Jun 10, 2022

Dear guest, Thank you for taking the time to rate your vacation at Secrets Akumal Riviera Maya. We are happy to know that you had a peaceful vacation and that you enjoyed the beauty of our resort. With this said, we look forward to welcome you again.

5
Everyone

The property was beautiful. The staff was great. Check in was quick. Everybody was helpful. The food at the restaurants was great. The buffet was ok which is pretty standard but the dinner restaurants were good. The seaside grill and barefoot grill had great food to enjoy on the beach or by the pool.

By on May 7, 2022

Review comment responded on May 9, 2022

Dear guest, Thank you for recommending Secrets Akumal Riviera Maya to future travelers. It is wonderful to see that you had a great experience and that you enjoyed our food, our property and the service of our staff. Once again we thank you and look forward to your next visit.

4
Friends

Its an absolutely beautiful property and the staff and service was very good for the most part. I would of given an excellent rating if it wasnt for the food quality. The dinner options and quality of food was not the best...I was with 13 other people and we all dined at all of the different restaurants and found the service to be slow and 3 out of 5 dinners that I had were poor to be honest. Plus took a long time to get served and they were not busy. The only food that was awesome was the Burgers from Seaside Cafe and the breakfast buffet at Rainbow cafe. Dinner at Italian restaurant - food was good - service was extremely slow. French Restaurant two of had the Filet and it was tough and overcooked and service was soooo slow. Japanese dinner was the only restaurant that all 13 agreed was perfect. Now besides all that - the service at the pools and beaches was awesome and the drinks were very good. I will be back for sure since it is such a beautiful surrounding and relaxing...and next time I will know to stay away from certain restaurants and go to the restaurants where the food was good.

By on Apr 25, 2022

Review comment responded on Apr 28, 2022

Dear guest, Thank you for sharing your review about your vacation with us. It pleases us to know that you had a great time and that you enjoyed our services. On the other hand we apologize for falling short to your expectations with our food options, rest assured that we will take actions to improve our service. We look forward to welcome you back soon.

5
Everyone

The staff was fantastic, the meals were great, with a great variety. The pools were top notch and never overcrowded. The beach was great because of the sand without rocks or shells to walk on. The beach was kept clean of seaweed by the workers that hauled it off all day long. There is a great variety of daily and nightly entertainment. Overall an excellent experience.

By on Mar 12, 2022

Review comment responded on Mar 14, 2022

Dear Mark, Thank you for recommending Secrets Akumal Riviera Maya to future travelers. It pleases us to know that you had an overall excellent experience and that you enjoyed our gourmet dining, luxurious pools, pristine sand and most of all, the fantastic service of our staff. We look forward to welcome you back on your next visit to Riviera Maya.

4
Family Friends

This resort was very quiet and peaceful. The beach was fantastic. Clear turquoise water and plenty of amazing snorkeling opportunities. 3 big pools to lounge or participate in activities. The food was just average but probably comparable to other resorts in Mexico. The rooms were beautiful and clean but the beds were hard. The staff could all speak fluent English and made everything smooth and stress free. Highly recommend this resort!

By on Feb 12, 2022

Review comment responded on Feb 15, 2022

Dear guest, We appreciate the time you took to recommend our resort to future travelers. We are delighted to know you had a wonderful experience and that you enjoyed our pools, beach and overall relaxing ambiance. Thank you and we look forward to welcome you back soon.

5
Partner Couples Friends

Everything was top notch at this resort!

By on Jan 24, 2022

Review comment responded on Jan 26, 2022

Dear Kelly, Thank you for taking the time to share your review. We are delighted that you had a wonderful time and that you were highly impressed with our services. We look forward to welcome you back in the near future.

3
Partner Couples

This all inclusive resort was not all inclusive. On the beach you had to pay extra for a cabana and it was challenging to find spots due to others from the surrounding resorts. Food was mediocre and difficult to make reservations. Best food was on the beach not the restaurants. Best restaurant would be the Italian not the steakhouse.Room service was always cold no matter the time but was included. The junior private pool suite is not private it is shared with other guest, if you would like to be on beach specify. The staff is friendly and try to accommodate. The beach staff works hard be sure to tip. The facility was beautiful with lots of activities. Perfect place to just rest but know what you want before you get there.

By on Dec 24, 2021

Review comment responded on Dec 24, 2021

Dear guest, Thank you for taking the time to share your review about our resort. We apologize for not meeting your expectations during your visit. Rest assured we will share your feedback with our team to improve all areas mentioned in your review. We hope to have another opportunity to welcome you back. Please do not hesitate to contact us prior your stay to make sure you have an unforgettable experience.

5
Everyone

By on Oct 16, 2021

5
Partner Couples

Great hotel, incredible service

By on Jun 24, 2021

Review comment responded on Jun 25, 2021

Thank you for your visit at Secrets Akumal Riviera Maya! We are happy to hear that our resort and staff were able to meet all your needs during your stay and we look forward to welcoming you home in the near future. Thank you for your 5-star evaluation in Expedia!

5
Everyone

By on Jun 16, 2021

Review comment responded on Jun 27, 2021

Thank you very much for rating us 5 stars in Expedia. Our guests' evaluations are fundamental to us, as they help us constantly monitor the service we are delivering. We look forward to having you back home in the near future! Have an excellent day!

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Carretera Federal 307, km 254 600, Akumal, QROO 77760
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