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Recent guest reviews

I enjoyed it they definitely made sure our trip went well

Service was top notch. Every. Single. Thing. The property has been developed to provide stunning walkways throughout. I read about them in other reviews but did not fully appreciate until I was there on site. Each staff member was polite and gracious. Food service was absolutely top notch. Grounds were kept immaculate. Spa was slightly pricey (aren’t they all?) but well worth it. Cannot day enough about the attentiveness of the staff-from maid to concierge to grill guy at the outdoor lunch at pool. There’s even an outstanding brick oven where they make pizzas for lunch near pool. Recommend do not not purchase the ride to airport when booking trip on line. Taxis are plentiful when arriving at airport, and cost less than the van and no waiting. It’s a tiny bit further out than the other resorts, (about a 45 minute drive from airport) but SO. WELL. WORTH IT. Snorkeling right off the beach which btw is constantly being raked by the staff. No jet skis or water sports, so if you’re into that you’ll have to choose another property. Otherwise, suggest staying in a preferred club room which has its own outdoor tub and is closer to the beach. This was by far a stellar experience, highly recommended.

Wonderful resort loved everyone and everything clean Staff excellent Food great. Pools wonderful

Property was excellent, great staff, great pools very good food. Bigest complaint not hotels fault but akumal bay is now very limited in where you can go snorkeling. This was a major reason for us to stay in Akumal Bay and we would have been better off where access to the reef was not restricted. Hotel itself was first rate.

The food was amazing and the staff service was phenomenal!

The ocean was amazing and the grounds were as well

This is by far the best resort . I have been to many 5 stat properties all over the world. This is my favorite

This was our second time to enjoy Secrets Akumal and the facilities were as good as we remembered. We had a group of 14 there together and we had a couple of issues this time. First, half of our group got sick and was out at least one day. My wife and I did not get sick, but I know the others had a rough day to a day and a half getting over it. The other issue, was not being able to handle big groups at dinner. Most of the time we had to split up to eat dinner.

Excellent property, the cabana bed conceirge ( David ) is fantastic and was there 18 months ago on our last trip. The vast majority of the staff were very friendly and competent. My wife and I have vacationed at this property 3 times, and will return again. Great experience!

We loved every second of our time at Secrets Akumal. We were there for our honeymoon and felt like queens the whole time! The staff, especially the waitstaff and entertainment staff showed us nothing but friendly professionalism, and we had a blast taking advantage of all the activities, dining options, and natural beauty that Secrets offers. Gay friendly too!

The hotel was amazing. We had some concerns with our room and they were addressed right away. You could tell the resort was understaffed during our stay and service wasn't perfect, but we still had our needs met and enjoyed our stay very much.

This was our third time to Secrets Akumal (after visiting other Secrets resorts for 10 years....), and this is our favorite! Food is amazing (I will reiterate from last year's review....don't miss the shrimp crepes in the French restaurant). Every restaurant was over and above. Love the breakfast buffet at the Market Cafe, and the Sunday coconut drinks were an added treat this year, although we missed the daily burger grill!! The service is totally amazing. Santos in the Preferred Club was super for the second year (yes, Preferred Club is worth it at this Secrets, if you can swing it), Abraham as a server on the beach was incredible, Cesar was a great beach concierge, and Karen was an amazingly attentive concierge for our building (4). The sea grass was minimal, but on the days that it washed up, the Secrets crews had it cleaned up by noon. Able to snorkel with some amazing turtles and beautiful fish right off the beach. Only negative was the tourists that occupied the beach close to the surf. I understand that the beach is "open" and that the snorkeling is great there, but I like Maroma more for the beach experience. The Beach Bouncers did a great job of keeping the "town tourists" away from our beach, even stopping someone from trying to put a dirty diaper in the Secrets trash! Those guys were incredible, always eyeing people who were "interloping". Rooms, as always, were great every day. Just as a note, these people don't earn much money each month for the great service

I really enjoyed my stay at Secrets Akumal. Food for the mots part is very good though you will find hit or miss dishes, but being an all-inclusive just order something else! The snorkeling is top notch with viewing of sea turtles, and many other fish. Beautiful reef as well. I would recommend this hotel. Only downside is the staff in restaurants and bars were a little rude at times which was unprofessional. Not sure why they would be rude to the guests, but I would not let this ruin your trip because there's so much else going for the hotel. We may be back next year.

We spent 4 nights here and we are our experience was amazing. How wonderful this place is. Food, people, facilities,everything wonderful. The staff are very well trained and very polite. The best thing is that you don't have to make a reservation for dinner. We really enjoy the relax pool and the private pool in our room. I totally recommend this place!

Everything was great except for our experience at check-in. Orbitz had sent us an email saying we were entitled to a room upgrade at check-in. We inquired about the upgrade three times and were told they would look into it. We never heard back.

Carretera Federal 307, km 254 600 Akumal QROO

Hotel highlights

  • Walking distance to Akumal Beach and Half Moon Bay
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Secrets Akumal Riviera Maya - Optional All Inclusive places you next to Akumal Beach and within 2 miles (3 km) of other popular attractions like Yal-ku Lagoon. This 434-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a winery, and a full-service spa.


Dining

There are ample dining options with 7 onsite restaurants, including Oceana, which specializes in seafood. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

Secrets Akumal Riviera Maya - Optional All Inclusive's 434 rooms provide indoor private spa tubs, balconies or patios, and iPod docks. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Ceiling fans, laptop-compatible safes, and phones are other standard amenities.


Property features

Secrets Akumal Riviera Maya - Optional All Inclusive features a winery, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a nightclub, a fitness center, and 3 spa tubs.

Room options

Romance Master Suite Ocean View

1 King Bed | Sleeps 2

Presidential Suite

1 King Bed | Sleeps 2

Preferred Club Junior Suite Tropical View

1 King Bed | Sleeps 2

Preferred Club Junior Suite Tropical View 2 Double Beds

2 Double Beds | Sleeps 2

Guest reviews for Secrets Akumal Riviera Maya - Optional All Inclusive

Everyone (21) Couples (4) Family (1)
5
Partner Couples

I enjoyed it they definitely made sure our trip went well

By on Apr 29, 2020

Review comment responded on Apr 30, 2020

We are happy to learn that your stay was a very pleasant one from beginning to end, thank you for taking the time to share your 5 stars evaluation. 😀

5
Family

Service was top notch. Every. Single. Thing. The property has been developed to provide stunning walkways throughout. I read about them in other reviews but did not fully appreciate until I was there on site. Each staff member was polite and gracious. Food service was absolutely top notch. Grounds were kept immaculate. Spa was slightly pricey (aren’t they all?) but well worth it. Cannot day enough about the attentiveness of the staff-from maid to concierge to grill guy at the outdoor lunch at pool. There’s even an outstanding brick oven where they make pizzas for lunch near pool. Recommend do not not purchase the ride to airport when booking trip on line. Taxis are plentiful when arriving at airport, and cost less than the van and no waiting. It’s a tiny bit further out than the other resorts, (about a 45 minute drive from airport) but SO. WELL. WORTH IT. Snorkeling right off the beach which btw is constantly being raked by the staff. No jet skis or water sports, so if you’re into that you’ll have to choose another property. Otherwise, suggest staying in a preferred club room which has its own outdoor tub and is closer to the beach. This was by far a stellar experience, highly recommended.

By , from North Carolina on Mar 9, 2020

Review comment responded on Mar 9, 2020

Dear Mep, We would like to thank you for the lovely review you shared following your recent visit our resort. It is a pleasure to know how much you enjoyed the food, the drinks we have for your delight in our bars as well as the pool and beach area, and of course the attention and service that was provided. Warm Regards

5
Everyone

By on Mar 5, 2020

Review comment responded on Mar 6, 2020

Thank you dear guest for share your wonderful evaluation during your stay with us and we are happy to read that we were able to meet all your expectations and that you are enjoying every detail of our experience. Have a lovey day at paradise! Best Regards

5
Partner Couples

Wonderful resort loved everyone and everything clean Staff excellent Food great. Pools wonderful

By on Feb 9, 2020

Review comment responded on Feb 9, 2020

Thank you dear guest for share your wonderful evaluation during your stay with us and we are happy to read that we were able to meet all your expectations and that you are enjoying every detail of our experience. Have a lovey day at paradise! Best Regards

5
Everyone

By on Dec 15, 2019

Review comment responded on Dec 16, 2019

We are happy to learn that your stay was a very pleasant one from beginning to end, thank you for taking the time to share your 5 stars evaluation. 😀

5
Everyone

By on Dec 4, 2019

Review comment responded on Dec 4, 2019

Thank you very much for rating us 5 stars. Our guests' evaluations are fundamental to us, as they help us constantly monitor the service we are delivering. Have an excellent day!

5
Everyone

By on Nov 24, 2019

Review comment responded on Nov 25, 2019

Thank you for taking time to share your 5 stars rating with us! We look forward to welcome you home in the near future.

4
Friends

Property was excellent, great staff, great pools very good food. Bigest complaint not hotels fault but akumal bay is now very limited in where you can go snorkeling. This was a major reason for us to stay in Akumal Bay and we would have been better off where access to the reef was not restricted. Hotel itself was first rate.

By on Oct 12, 2019

Review comment responded on Oct 12, 2019

Thank you for your comments and for your visit! We are very glad to learn that your stay was a pleasant one. Let me mention that in 2016, Akumal Bay was declared by the Mexican authorities as a refuge area for the protection and conservation of marine species, among which are turtles. Therefore, the design of the Akumal Bay buoy system. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards,

4
Everyone

By on Sep 28, 2019

Review comment responded on Sep 30, 2019

Thank you for your evaluation and for your visit! We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

5
Partner Couples

The food was amazing and the staff service was phenomenal!

By on Jun 16, 2019

Review comment responded on Jun 17, 2019

We are happy to learn that your stay was a very pleasant one from beginning to end, thank you for taking the time to share your 5 stars evaluation. 😀

Secrets Akumal Riviera Maya - Optional All Inclusive

Carretera Federal 307, km 254 600, Akumal, QROO 77760
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