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Recent guest reviews

DO NOT BOOK Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive!!! As of MARCH 2020, the hotel has been CLOSED due to COVID/the pandemic!! Orbitz still allowed me to book Bahia Principe Luxury Sian Ka'an on 4/16/2021, for my trip that was to be scheduled for June 17-20, 2021. No one notified me of the closure. When I arrived in Mexico on June 17, 2021, I was deceived and was forced to stay at a different hotel (Luxury Bahia Principe). At “check in” The receptionist at the Luxury Bahia Principe notified me of the 15 month closure of Bahia Principe Luxury Sian Ka'an’s closure due to COVID!!! Orbitz did not notify me and still charged my card. I had a terrible experience with the whole trip. I WANT A FULL REFUND!!!!

I am very upset, I did not book this hotel resort and they put my family and I in it without our permission. I asked more than once is this the right resort b/c i paid for adult all-inclusive and kept seeing children around. Hector kept saying yes, so I assumed maybe it's a big hotel and they have different areas. I laid for a juinor suite penthouse amd when I walked in my room it was notning of what I booked. This is fraud and I intend and demand a full refund. They lied ans took our money. Communication was horrible. Resort blames Orbitz and Orbitz acts like they did not know it closed. Resoet says that the resort I booked since April and has been closed for a year or so. This trip was a disaster amd i would never come back or recommend it to anyone.

Love this place!!!!!! We had such a great time once with my husband alone and then with family!

Pools are not heated. Cold this time of year, would be nice to swim or sit in pool.

Very relaxing. I enjoyed this property being away from the beach. After being on the beach all day it was nice to enjoy the shade and quiteness. L

Nice hotel great food. A little far from the beach

The resort as a whole not bad at all, staff was really good. The food was as good as it gets. And room really nice and clean. But the Sian kaan section, I wouldn't recommend to anyone it's really far from the beach the shuttle takes forever to arrive especially later on at night, and there's little to none entertainment during the day. For an adult only resort the pools are ridiculously shallow only 4.10ft. I had a good time at the other parts of Bahia Principe but I would not go back, it's just too large of a place.

Despite the unexpected storm that caused daily rain, had a great time. Entertainment committee did great, spa and massages was 👍

Another great stay. Good room location, and good food and drinks. Lots of GREAT staff such as Jose, Marianna, Julio, Delmar, Chuck, Martha, Randy, Lucio, Darwin , Miguel, Rosario, and Simone. This was our 14th visit, and knew many of them from before. We missed 2 of our favorites, Jesus and Pepe (Antonio), who are now at the Akumal. We did however go there to see them. Hope the Sian Ka'an gets them back before we go again in Sept. The Mikado restaurant at the Coba was awesome as usual. Still our favorite. The shampoo, conditioner and hair dryer were much better than past visits. The bathroom was still not very well lit though. Looking forward to going back.

Four of us recently stayed at Sian Kaan for the 1st time. We were a little concerned because the resort was so far from the beach; however, our concerns were soon laid to rest. The shuttle system was as advertised and getting around the complex, which is huge, is easy. Our rooms were spacious and modern (both couples had junior suites). The AC worked fine, which is a must for me. My only complaint with the room was that the mattress was too firm for me, but other than that the resort is very nice. The scenery, especially at Siaan Kaan, is beautiful. In general the food at Bahia Principe was better than many of resorts we've stayed at, just be aware that you need to make dinner reservations in advance. My one complaint about the food is that occasionally we like a grilled hamburger or hot dog for lunch. Unfortunately, both the hamburgers and hot dogs here were under cooked, and placed in a tray of hot water to keep them warm. The grease mixing with the water was flat out GROSS. They would be better off cooking these items as ordered. The service around the pool at Sian Kaan was excellent, thanks to Martha. There was a noticeable drop off in service on her days off. The service at the beach however, was non-existent and it didn't seem to matter if you were at Tulum, Coba or Akumal. Plan on going to the bars which are crowded to order drinks. Another problem around the beach area was the lack of rest rooms.

Bahia Principe Sian Kaan is a perfect getaway to relax in a quite and cozy resort. This resort gives you access to three other resorts that have very nice restaurant and beaches. Food in all the restaurants are gourmet with plenty of options. The hotel staff is very courteous, professional and friendly. The resort has been designed to satisfy everyone needs. If you just want to laze around by a quiet pool or walk around the golf course, Sian Kaan is the place to be.

Animation staff is excellent including Jose and Luna. We met great friends there and were able to relax. Food is top notch.

We enjoyed our visit but received much less perks as our many previous visits.

This was my second time staying there every is good when it comes to room service, room cleaning but the people from the front there always something you have to come through one passes the ball to another you could never get service by one person you get jump from one to another when you are checking in and that get frustrated

I stayed in the JR. Penthouse. The room was big, roomy and very clean! All i have to say if you want me treated like a king and queen this is the place. The staff goes out of their way to make sure you are taking care of. I received 5 phone calls to my room throughout the week asking me if i was happy with everything and if i needed anything. This resort is more for the couples looking to totally relax. Their are 3 pools located at the resort also know as quiet pools. (no music playing at pools or beach.) So don't worry about bumping into a wild crazy college kid who wants to swallow a bottle of tequila ever 2 mins and scream. You won't find that here! I know a lot of people are hesitant about not having the resort on the beach but its located in a beautiful eco zone that has beautiful birds, flowers, animals and trees. A simple 3 min shuttle ride to the PRIVATE beach reserved for Sian' Kain. (Also the beach has no music, just beautiful sun and wind and causal convos by resort members is all you hear.) These shuttles run almost every 5 min and takes you to various spots on the resorts. Also you have access to all the resort for dinner restaurants. The food is AMAZING here out favorite place to eat was Alux located in Sian Kain. Foire Gras and Sea Bass was outstanding and the service was perfect. The buffet is so huge that it will take you a week to literally a month to see everything and changes a little from day to day.

staff was very attentive, loved the location, the tranquility and vegetation of the hotel.

Just returned back from this lovely resort. Service was wonderful, entertainment was wonderful, food was delicious and no one can ever go hungry here with all their food options at any hour of the day. The staff was wonderful. We had a small air conditioning leak upon arrival but we it did not bother us as it was fixed right away. The resort is peaceful and so are the guest that I encountered. It definitely is the best place for relaxation and to catch a tan. I visited with my spouse but we barely even spend time at our resort because we were up and down visiting the other sister properties which we loved. We enjoyed visiting the akumal because it was bigger and a little more lively and the beach was literally right there. I only went a few days so I was not even able to experience all of the resorts in my time being but I do hope to return soon and stay several days because the resort is huge!! I would not change anything about my stay, I loved the resort we stood in because it was adult free and calm and when we wanted a lilttle more entertainment, we just crossed the bride to the sister resorts.The sian Kaan is alone on one side of what bridge and the other three are across. Sometimes there was a wait to get a shuttle back to our resort but nothing to complain off.On our side of the resort, there was no beach, but the shuttle passed by every few minutes to take us. The beach was beautiful and many fishes surround you as you are swimming. Definitely will be returning back!

My Wife & I just celebrated our Honeymoon 9-16 thru 9-22. The room was amazing! The grounds were very well kept and the food was great! The hotel staff was always very attentive to any needs that we had. We will definitely come back!

Our 9th time there. Great staff and resort. Always welcomed back. The food and drinks are good.

Km 250 Carr Federal a Chetumal Akumal QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Riviera Maya Golf Club is within 2 miles (3 km) of Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive while other popular attractions such as Akumal Beach are within 3 miles (5 km). This 420-room, 4-star property has 4 outdoor pools along with a golf course and 4 restaurants.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Relish the international cuisine at Yal-ku, one of 4 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive's 420 rooms provide free minibar items, coffee makers, and ceiling fans. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Guests of Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive have access to a golf course, 4 outdoor pools, and a nightclub. There's free parking and an airport shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this adults-only property include a gym, a sauna, and outdoor tennis courts.

Room options

Jr Suite Superior Penthouse

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Jr Suite Superior Penthouse

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Junior Suite Superior Garden

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Junior Suite Superior

1 King Bed | 1 Double Sofa Bed | Sleeps 3

Guest reviews for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Everyone (11) Couples (28) Family (11) Other (1) Friends (1)
1
Family Friends

DO NOT BOOK Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive!!! As of MARCH 2020, the hotel has been CLOSED due to COVID/the pandemic!! Orbitz still allowed me to book Bahia Principe Luxury Sian Ka'an on 4/16/2021, for my trip that was to be scheduled for June 17-20, 2021. No one notified me of the closure. When I arrived in Mexico on June 17, 2021, I was deceived and was forced to stay at a different hotel (Luxury Bahia Principe). At “check in” The receptionist at the Luxury Bahia Principe notified me of the 15 month closure of Bahia Principe Luxury Sian Ka'an’s closure due to COVID!!! Orbitz did not notify me and still charged my card. I had a terrible experience with the whole trip. I WANT A FULL REFUND!!!!

By on Jun 21, 2021

1
Family

I am very upset, I did not book this hotel resort and they put my family and I in it without our permission. I asked more than once is this the right resort b/c i paid for adult all-inclusive and kept seeing children around. Hector kept saying yes, so I assumed maybe it's a big hotel and they have different areas. I laid for a juinor suite penthouse amd when I walked in my room it was notning of what I booked. This is fraud and I intend and demand a full refund. They lied ans took our money. Communication was horrible. Resort blames Orbitz and Orbitz acts like they did not know it closed. Resoet says that the resort I booked since April and has been closed for a year or so. This trip was a disaster amd i would never come back or recommend it to anyone.

By on Jun 20, 2021

5
Family

Love this place!!!!!! We had such a great time once with my husband alone and then with family!

By , from Philadelphia,PA USA on Jun 28, 2020

Review comment responded on Jul 4, 2020

Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Luxury Siankaan. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. Sending you our best regards, Lucero Alvarado

4
Friends Family

Pools are not heated. Cold this time of year, would be nice to swim or sit in pool.

By , from Houston on Mar 10, 2020

Review comment responded on Mar 10, 2020

Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards! Lucero Alvarado Bahia Principe Luxury Siankaan

5
Everyone

By on Oct 8, 2019

5
Everyone

Very relaxing. I enjoyed this property being away from the beach. After being on the beach all day it was nice to enjoy the shade and quiteness. L

By on May 10, 2019

5
Everyone

Nice hotel great food. A little far from the beach

By on Feb 1, 2019

2
Everyone

The resort as a whole not bad at all, staff was really good. The food was as good as it gets. And room really nice and clean. But the Sian kaan section, I wouldn't recommend to anyone it's really far from the beach the shuttle takes forever to arrive especially later on at night, and there's little to none entertainment during the day. For an adult only resort the pools are ridiculously shallow only 4.10ft. I had a good time at the other parts of Bahia Principe but I would not go back, it's just too large of a place.

By on Jul 31, 2018

4

girls trip

Everyone

Despite the unexpected storm that caused daily rain, had a great time. Entertainment committee did great, spa and massages was 👍

By on Jun 23, 2018

5
Couples

Another great stay. Good room location, and good food and drinks. Lots of GREAT staff such as Jose, Marianna, Julio, Delmar, Chuck, Martha, Randy, Lucio, Darwin , Miguel, Rosario, and Simone. This was our 14th visit, and knew many of them from before. We missed 2 of our favorites, Jesus and Pepe (Antonio), who are now at the Akumal. We did however go there to see them. Hope the Sian Ka'an gets them back before we go again in Sept. The Mikado restaurant at the Coba was awesome as usual. Still our favorite. The shampoo, conditioner and hair dryer were much better than past visits. The bathroom was still not very well lit though. Looking forward to going back.

By , from Texas on Apr 21, 2018

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Km 250 Carr Federal a Chetumal, Akumal, QROO 77760
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