Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

5.0 star property
Elegant adults-only beach property with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

4 outdoor pools, sun loungers
Property video
Free minibar, in-room safe, desk, blackout drapes
View from room
Free minibar, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included

Explore the area

View in a map
Km 250 Carr Federal a Chetumal, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪5 min walk‬
  • Place, Riviera Maya Golf Club
    ‪10 min walk‬
  • Place, Akumal Beach
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪76 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Suite Junior

  • Sleeps 2

Suite Junior

  • Sleeps 2

Suite Superior with Garden View

  • Sleeps 2

Suite Presidential

  • Sleeps 2

Suite Junior

  • Sleeps 3

Suite Superior

  • Sleeps 3

Suite Superior with Garden View

  • Sleeps 3

Suite Presidential

  • Sleeps 3

Superior Suite (Superior)

9.6 out of 10
Exceptional
(17 reviews)
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite

8.6 out of 10
Excellent
(9 reviews)
  • 602 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite (Superior)

8.4 out of 10
Very good
(15 reviews)
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite

8.0 out of 10
Very good
(21 reviews)
  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Junior Suite

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Junior Suite (Superior)

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds

Superior Suite, 1 King Bed with Sofa bed (Superior)

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed (Superior)

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Suite, 1 King Bed with Sofa bed (Superior)

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Superior)

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Superior)

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

7.8 out of 10
Good
(14 reviews)
  • 603 sq ft
  • Sleeps 3
  • 2 Twin Beds

Junior Suite (Superior)

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Superior)

8.8 out of 10
Excellent
(3 reviews)
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 603 sq ft
  • Sleeps 3
  • 2 Twin Beds

Junior Suite (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite (Superior)

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Akumal

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive places you within a leisurely stroll of Riviera Maya Golf Club and Aktun Chen. This 420-room, 5-star property has 4 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Dolphinaris Tulum - 5 min walk - 0.3 miles
  • Riviera Maya Golf Club - 10 min walk - 0.6 miles
  • Aktun Chen - 10 min walk - 0.6 miles
  • Akumal Beach - 4 min drive - 3.8 miles
  • Half Moon Bay - 8 min drive - 4.9 miles

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬4 min walk
  • ‪Katok - ‬13 min walk
  • ‪Restaurante Yucatan - ‬14 min walk
  • ‪Yum Buffet - ‬12 min walk
  • ‪Lobby Pub - ‬5 min walk

About this property

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Elegant adults-only beach property with 4 outdoor pools
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive features a golf course, a full-service spa, and 4 outdoor pools. There's free parking and an airport shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this adults-only property include a nightclub, a gym, and a sauna.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, sofa beds, and coffee makers.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 4 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa; other services include sports massages, facials, and body wraps.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alux
  • Maiko
  • Snack Bar El Cenote
  • Yal-ku

Things to do

  • 27-hole golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 36 buildings
  • Built in 2010
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Twin sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 1.8 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times and massage services. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Luxury Bahia Principe Sian Kaan Adults
Luxury Bahia Principe Sian Kaan Adults All Inclusive Akumal
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Luxury Bahia Principe Sian Kaan Adults All Inclusive
Bahia Principe Luxury Sian Ka'an
Bahia Principe Luxury Sian Ka'an All Inclusive
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Bahia Principe Luxury Sian Ka'an Adults Only All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include snorkeling, windsurfing, and kayaking.

Are free cancellation options available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What can I see within easy reach of Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

This property is located in Akumal, a short 12-minute walk from Riviera Maya Golf Club and also 12 minutes on foot from Aktun Chen. You'll also find Xel-Há Park and Akumal Beach within a short drive.

Will I be able to park at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Electric car charging is also available for guests.

Is there a spa available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Spa is the property's spa and services include beach massages, sports massages, and body wraps.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive feature a casino?

No, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive doesn't have a casino.

Will I find an indoor pool at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including 3 beach bars, 4 outdoor pools, and 4 restaurants.

Are there hot tubs at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, but this all-inclusive property does have a sauna.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive have a restaurant that serves breakfast?

Yes, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive.

Are there connecting rooms at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

The closest major airport to Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is Tulum Intl. Airport (TQO), which is about 25 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28.2 mi away.

Can I book a room with a balcony at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive, there aren't any guestrooms that list a balcony.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive.

Reviews

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 585 out of 1003 reviews
Rating 8 - Good. 214 out of 1003 reviews
Rating 6 - Okay. 105 out of 1003 reviews
Rating 4 - Poor. 56 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

Reviews

10/10 Excellent

Maria Elena, Joliet

Traveled with group
Liked: Staff & service, amenities
Rooms a bit older but clean and nice. Service was great. Loved to be able to stay at one and play at 4
Stayed 7 nights in Jul 2025

6/10 Okay

Dr. Michelle, Staten Island

Traveled with partner
Liked: Cleanliness
The property was fine, but not what I was expecting. First, I booked this hotel for the garden suite based on the pics of a secluded garden hot tub and private lounging area. The pictures were not an accurate representation of the space AT ALL. There is no privacy or secluded area. The hot tub was very much in the open for all other guests or staff to see, so we never even the space. When we got to the room I called downstairs to ask why it looked nothing like the pictures and was told “we don’t control what pictures Expedia uses.” The room was ok. The bed wasn’t great, pillows were awful and towels were scratchy. The thermostat in the room never dropped below 22 C (71.6 F), no matter how low we set it. Most times the temp was between 22.5-23.5 C (72.5-74.3F). It legitimately took 10 minutes for the shower to come to temp. None of this was terrible, but it’s also not “luxury.” The service at the hotel was NOT what I’ve come to expect from travel in Mexico. I return to Mexico again and again for the genuine warmth and hospitality of the people. While several of the staff members were very nice, there was a general apathy and even curtness among many members, especially front desk. Several times I asked about amenities or logistics and was either given the wrong info or flat out told “I don’t know” with no attempt to find out. The property is beautiful, quiet, & safe. Pools are stunning. Food was fine. Overall it was fine but I won’t stay there again.
Stayed 5 nights in Jun 2025

8/10 Good

Sam

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Dining options
Stayed 7 nights in Jun 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Food good, room was good and recommended this place to friends and family.
Stayed 6 nights in May 2025

4/10 Poor

Marisa T

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Tyrell

Traveled with partner
The property is nice.. the rooms could be updated and cleaned a little better. For this to be a 5 star resort I was expecting the room to be a little cleaner.
Stayed 4 nights in Jun 2025

10/10 Excellent

Yandry

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in Jun 2025

6/10 Okay

Randy, South Ozone Park

Traveled with partner
Liked: Cleanliness
I liked that we were able to visit the other three resorts under the Bahía name. Our stay was at Sian Ka’an which boasted an adults only but it was actually geared towards retired people. We spent most of our time at Akumal, better pools and swim up bar. The staff were lovely. However the food didn’t impress and the drinks were just ok. I had higher expectations for a Bahía resort but ultimately left disappointed.
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Massive
Stayed 4 nights in May 2025

10/10 Excellent

Jazmin Lorena Garcia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best service of my life best time of my life special shout out to deysi and Italia.
Stayed 8 nights in May 2025

6/10 Okay

Arnita M

Traveled with partner
Liked: Property conditions & facilities
Our trip had a terrible start as our flight was canceled the night before and we were scrambling trying to get there on Saturday, May 17 and ended up not being able to come until Sunday, May 18.As far as the room is concerned. We had an ant infestation and when we called the front desk, they told me it will be 45 minutes before someone get there. The gentleman that came spoke no English, so I ended up taking the bug spray from him and spraying myself Because he was acting like he was scared to spray. The shower could’ve been big enough to allow for two people to shower for the romanticism. The rooftop hot tub should have some type of cover so that the sun is not blazing on you. It was very uncomfortable sitting outside With no shade. The air conditioning barely worked in our room. Thank God for the two ceiling fans. When we first got there, we tried to make reservations for the other restaurants and they were fully booked for the whole week. We realize that checking every day between three and five, some reservations were canceled, and spots were open and available. The casino could have a lot more of a variety of gaming tables. The food at the specialty restaurants was OK to pretty good, but the food and a buffet was really good. The food at the 24 hour snack bar called the Cenote wasn’t all that great and I found a bunch of fruit flies hanging out in the salad so that was a big turn off.
Stayed 7 nights in May 2025

10/10 Excellent

Mayling

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Super nice that it was adults only. Wish there was more nightlife options but it was tranquil
Stayed 7 nights in May 2025

4/10 Poor

navjot

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Notified star experience. Not one staff member knows anything that’s happening on the property. They don’t even know where the buffet time begins or ends.
Stayed 4 nights in May 2025

10/10 Excellent

Luis A, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is only a “branch” of what’s offered. Bahia Principe has a couple of other locations that are interconnected here and the best part is, that you can enjoy their amenities even if you aren’t staying at the hotel! Their location is great. You’re staying in the jungle and still get to reconnect with nature. Food was delicious at their buffet and they even have a 24-hour restaurant that also had great food. There’s so much to do here, and would 1000% stay here again. My only downside is that I wish there was more advertisement on the events or shows happening. They have an awesome app, and maybe it was just for me but it wouldn’t load any information. If there are postings of scheduled events/shows that would be awesome. And if there was, maybe front desk can include this during check-in. Like I mentioned, there was so much to do and having this information available makes it incredibly easy to plan. Instead of finding out last minute. :) this hotel was truly a great experience and would recommend it to anyone. It is right in the middle of Tulum and Cancun but secluded enough to avoid the high traffic of tourists. Theres wildlife roaming the area which is a great plus for anyone looking to reconnect with nature.
Stayed 3 nights in May 2025

4/10 Poor

Shanethia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived they had our room in the club house area, which was away from the resort, nothing in the area, the pool was under construction. Didn’t like the room, so I had them give has another room outside the pool area in the main resort. The resort room was hot, the AC didn’t blow cool throughout the day. So if you wanted to take a nap you would sweat and be uncomfortable. FYI no beach you have to take a shuttle to another resort Akmul to enjoy the beach. We definitely wouldn’t recommend this resort, unless you are older and just want to do nothing but lounge around.
Stayed 2 nights in May 2025

6/10 Okay

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

6/10 Okay

Stephanie

Liked: Cleanliness
Disliked: Amenities
Stayed 7 nights in May 2025

10/10 Excellent

Rachell

Stayed 5 nights in May 2025

10/10 Excellent

Lashaun, Schenectady

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So amazing it’s funny because I read some of the reviews after booking and some of them had me skeptical but after visiting myself OMG what a fantastic experience I guess it’s true when they say you can’t judge a book by its cover or believe everything people say. Find out yourself cause you will be suprised!
Stayed 5 nights in May 2025

6/10 Okay

Victoria

Stayed 6 nights in May 2025

4/10 Poor

Latosha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was out dated, couldn't get reservations for the restaurants I wanted. I got food poisoning was sick half of my stay We paid for round-trip transfers, and they were late then didn't want to take us to the airport. They were trying to get more money out of us
Stayed 4 nights in May 2025

6/10 Okay

Angela Camille, Lafayette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Though it does need to be stated there are no elevators because there are quite a few stairs to the 3rd floor
Stayed 9 nights in May 2025

10/10 Excellent

Andy Rodriguez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, me and my partner loved this resort
Stayed 5 nights in May 2025

10/10 Excellent

Casandra Megan

Liked: Property conditions & facilities
Absolutely loved it! I can’t wait to book again and go back !!
Stayed 4 nights in May 2025

6/10 Okay

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Isabell and Camila with customer service were very helpful. The food and service at the resort is excellent. We were very disappointed that we paid for a Junior Suite Superior which is advertised as 603sq ft but were assigned a smaller regular Junior Suite 495 sq ft. After 5 days of discussions with the front desk we were finally moved to a 603 sq ft room. It was very unpleasant to deal with and a poor start to our vacation. There is construction directly behind some of the buildings and the gas powered leaf blower starts up about 7:30 every morning. Sleeping in was out of the question. There is also major construction going on at the Akumal section which is where the Sian Kaan beach section is so very noisy there. The infinity pool at Akumal was a lovely place to spend our days. The carts ran regular to shuttle you to the beach or a la carte restaurants at the other sections of the resort. Other than not getting the room we paid for it was a good vacation.
Stayed 9 nights in May 2025