The staff amazing service and friendliness
The property is very large. Walking to certain areas can take quite a bit of time, however, there are plenty of shuttles available everywhere. The pools are nice The staff is friendly and is willing to help, and probably the beat part of the resort. We had several staff members go above and beyond to make our stay more pleasurable. The rooms are dated and in need of repair. More importantly a thorough cleaning. We had mold in various parts of the room, as well as, what looked to be blood splatter on parts of the ceiling in the bathroom and hallway.
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I stayed at the Bahia Principe Grand Coba with my wife for her 60th birthday. They made her day extra special. The whole staff there is super friendly and helpful. 5 stars for customer service!!!! We are already planning our next trip back, we loved it that much! Thank you to everyone there!
The people were great. Each and everyone of them were great. My Wife and I were treated like Kings and Queens are treated. We really Loved it we will be Back.
The property was large and clean with better than average food. Not all amenities were open due to covid. It is far from the airport and down town Playa Del Carmen.
Sit down dinner and the service of The waitress (Alfredo) at the Mashua restaurant
Nice property, signage on walking paths could be improved to all guests to get around a little easier.
The staff needs to be more professional and not put there hands on people’s kids. I had a situation with my son when a staff member hit him on the head with his hand I spoke to his manager and he pretty much disregarded the whole situation by saying well that’s how the game is played and if I didn’t like it to take my son out the pool.
The staff was unfriendly. The food was not good. Depending on how many nights your stayed depends on how many times you can make reservation at one of the nice restaurants. You had to eat at the buffet if you didn't have reservations. They don't have a combination to the safe in the room, you have to carry a key with you everywhere you go. If you loose it, it's $40 to replace it. When we were at the pool, I was playing with my son and we got whistled at and told to stop. They had several life guards at the pool who watched people like hawk. If you played at all they would whistle and yell at you. We dubbed them the fun police. If anyone was having fun they would stop it. Super unfriendly staff. Nothing was explained. Most of the staff did not speak English. We went here because of the price. Pay the extra money and stay somewhere else. I will go back to the resort again.
I liked that the kids area was well equipped for my child’s entertainment, but it was targeted for kids 8 and under. The teens had nothing to keep them entertained poolside. Our refrigerator was warm the entire time. We asked them have it checked, but nothing came of it. The A La Carte meals were only two per stay and the wait was long even with a reservation. Most of the venues were booked so I couldn’t reserve what I wanted I had to settle for what was left.
It was an amazing resort, super clean, awesome staff, food was delicious and the atmosphere was wonderful. The entertainment was fun and different daily.
This property is not kid friendly although it markets itself as one. Taking food back to the room buffet was not allowed who h makes it different to properly keep kids fed.
Riviera Maya Golf Club is within 2 miles (3 km) of Bahia Principe Grand Coba - All Inclusive while other popular attractions such as Akumal Beach are within 3 miles (5 km). This 1080-room, 3.5-star property has 2 outdoor pools along with a golf course and a casino.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Relish the international cuisine at Kukulkan, one of 7 onsite restaurants.
The 1080 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom and living rooms. Guests can expect free WiFi and LCD TVs with satellite channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are also standard.
Bahia Principe Grand Coba - All Inclusive features a golf course, 2 outdoor pools, and a casino. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
The staff amazing service and friendliness
The property is very large. Walking to certain areas can take quite a bit of time, however, there are plenty of shuttles available everywhere. The pools are nice The staff is friendly and is willing to help, and probably the beat part of the resort. We had several staff members go above and beyond to make our stay more pleasurable. The rooms are dated and in need of repair. More importantly a thorough cleaning. We had mold in various parts of the room, as well as, what looked to be blood splatter on parts of the ceiling in the bathroom and hallway.
Dear Guest, It was a great honor to host you during your visit and thank you so much for taking the time to share your personal perceptions! Thank you for sharing your positive comments about the pools and the service by our friendly staff. The feedback of our guests are very valuable for our work team as they give us the tools to detect the areas to improve, your observations have been shared with our management team in order to correct these situations. We hope to welcome you again in the near future and be able to change your perspective. Kind regards! Antonio Endres Online Reputation Bahia Principe Grand Coba
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Dear Guest, Thank you for taking the time to post a review of our resort. We really regret to know your recent stay was not up to your expectation. We would have loved to hear from you. We hope you could change your mind and give us another chance to host you in the future. Kind regards, Antonio Endres Online Reputation Bahia Principe Grand Coba
I stayed at the Bahia Principe Grand Coba with my wife for her 60th birthday. They made her day extra special. The whole staff there is super friendly and helpful. 5 stars for customer service!!!! We are already planning our next trip back, we loved it that much! Thank you to everyone there!
Dear Guest: First of all, thank you for choosing our little paradise in Mexico!! It is great to read this amazing review regarding the service received during your previous stay at our hotel. Our mission is to exceed our guest´s expectations and we are glad to know that we accomplish this goal with you. We look forward to welcome you back and give you another unforgettable lifetime experience. Best regards, Antonio Endres Online Reputation
The people were great. Each and everyone of them were great. My Wife and I were treated like Kings and Queens are treated. We really Loved it we will be Back.
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,
The property was large and clean with better than average food. Not all amenities were open due to covid. It is far from the airport and down town Playa Del Carmen.
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,
Sit down dinner and the service of The waitress (Alfredo) at the Mashua restaurant
Dear Guest: Thank you for choosing our facility as your holiday destination. We are looking forward to your next visit to spend here another memorable holiday. Best regards, Sheila Delgado Bahia Principe Grand Coba
Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation and we hope that you spent a wonderful holiday in the resort. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards, Noé Pat
Nice property, signage on walking paths could be improved to all guests to get around a little easier.
Dear guest, We appreciate you taking time to express your comments about your stay with us. Every word is welcomed as it helps to improve the quality of our hotel and motivates to be the best hotel in the Riviera Maya. We all hope to welcome you back soon, to pamper you as you deserve. Kindest Regards from Mexico, Noé Pat Bahia Principe Grand Coba
Dear Guest, We want to thank you for your comments and positive feedback regarding our hotel and services, it was a pleasure to welcome you! We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Kind Regards, Antonio Endres Online Reputation Bahia Principe Grand Coba