See all properties

Majestic Elegance Costa Mujeres – All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Majestic Elegance Costa Mujeres – All Inclusive

Outdoor treatment areas, sauna, hot tub, steam room, hot springs
Property video
Elegance Club One Bedroom Suite Outdoor Jacuzzi | In-room dining
Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | In-room dining
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪5 min drive‬
  • Place, Mujeres Beach
    ‪7 min drive‬
  • Place, Punta Sam Beach
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite - Outdoor Jacuzzi

Pillowtop beds, free minibar, in-room safe, desk

Junior Suite - Outdoor Jacuzzi

8.6 out of 10
Excellent
(132 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Elegance Club Jr Suite - Outdoor Jacuzzi

Pillowtop beds, free minibar, in-room safe, desk

Elegance Club Jr Suite - Outdoor Jacuzzi

9.0 out of 10
Wonderful
(88 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Majestic Jr Suite Swim Up

Balcony view

Majestic Jr Suite Swim Up

9.0 out of 10
Wonderful
(27 reviews)
  • 721 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Outdoor Jacuzzi

Pillowtop beds, free minibar, in-room safe, desk

One Bedroom Suite Outdoor Jacuzzi

9.2 out of 10
Wonderful
(33 reviews)
  • Garden view
  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Twin Murphy Bed and 1 Double Sofa Bed

View all photos for Swim Up Suite Outdoor Jacuzzi

Water view

Swim Up Suite Outdoor Jacuzzi

8.0 out of 10
Very good
(21 reviews)
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Twin Murphy Bed and 1 Double Sofa Bed

View all photos for Sky View Suite Rooftop With Outdoor Jacuzzi

Sky View Suite Rooftop With Outdoor Jacuzzi | Pillowtop beds, free minibar, in-room safe, desk

Sky View Suite Rooftop With Outdoor Jacuzzi

8.8 out of 10
Excellent
(64 reviews)
  • 1025 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Ocean Front Outdoor Jacuzzi

Pillowtop beds, free minibar, in-room safe, desk

Jr. Suite Ocean Front Outdoor Jacuzzi

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club Majestic Jr Suite Swim Up

Balcony view

Elegance Club Majestic Jr Suite Swim Up

8.8 out of 10
Excellent
(25 reviews)
  • 725 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club One Bedroom Suite Outdoor Jacuzzi

Balcony view

Elegance Club One Bedroom Suite Outdoor Jacuzzi

8.6 out of 10
Excellent
(22 reviews)
  • Garden view
  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Elegance Club Swim Up Suite Outdoor Jacuzzi

Pillowtop beds, free minibar, in-room safe, desk

Elegance Club Swim Up Suite Outdoor Jacuzzi

8.4 out of 10
Very good
(23 reviews)
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Elegance Club Plunge Pool Suite

Pillowtop beds, free minibar, in-room safe, desk

Elegance Club Plunge Pool Suite

9.2 out of 10
Wonderful
(45 reviews)
  • Garden view
  • 1025 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi

Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi | Balcony view

Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | Pillowtop beds, free minibar, in-room safe, desk

Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

9.2 out of 10
Wonderful
(14 reviews)
  • Sea view
  • 1025 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Costa Mujeres

Majestic Elegance Costa Mujeres – All Inclusive is located within a few miles (5 km) of Playa Mujeres Golf Club and Mujeres Beach. This 570-room, 4.5-star property has 12 outdoor pools along with a full-service spa and 7 restaurants.

What's nearby

  • Playa Mujeres Golf Club - 5 min drive - 2.5 miles
  • Mujeres Beach - 7 min drive - 3.3 miles
  • Punta Sam Beach - 10 min drive - 4.8 miles
  • Punta Sam Ferry Terminal - 10 min drive - 4.8 miles
  • El Meco Archaeological Site - 13 min drive - 6.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬7 min walk
  • ‪Grand Caribe - ‬4 min walk
  • ‪Kulinarium Riu Latino - ‬17 min walk
  • ‪The Shores Restaurant - ‬7 min walk
  • ‪Velvet - ‬17 min walk

About this property

Majestic Elegance Costa Mujeres – All Inclusive

Guests of Majestic Elegance Costa Mujeres – All Inclusive have access to a full-service spa, 12 outdoor pools, and a children's pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a gym, 2 hot tubs, and a sauna.
Smart TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities. Change of towels is available on request.
12 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Blossom has 3 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Similar properties

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive
Costa Mujeres
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.4 out of 10, Very Good, 1,353 reviews
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • 6 swim-up bars
  • 7 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistro
  • Don Jaume
  • Flavors
  • Kabuki
  • Mar House

Things to do

  • 12 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Yoga classes

Family friendly

  • 12 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center (8,123 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • 6 buildings
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Majestic Elegance Playa All Inclusive All-inclusive property
Majestic Elegance Playa Mujeres All Inclusive
Majestic Elegance Playa All Inclusive
Majestic Elegance Playa Mujeres All Inclusive
Majestic Elegance Costa Mujeres – All Inclusive Costa Mujeres
Majestic Elegance Playa Mujeres - All Inclusive Costa Mujeres
Majestic Elegance Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Majestic Elegance Costa Mujeres – All Inclusive?

Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities.

Is free cancellation available at Majestic Elegance Costa Mujeres – All Inclusive?

Majestic Elegance Costa Mujeres – All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see around Majestic Elegance Costa Mujeres – All Inclusive?

This property is located in Costa Mujeres, close to North Beach, Isla Mujeres Ferry Terminal, and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Playa Mujeres Golf Club and Mujeres Beach within a short drive.

Will I be able to park at Majestic Elegance Costa Mujeres – All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa at Majestic Elegance Costa Mujeres – All Inclusive?

Blossom is the property's spa and services include hot springs, aromatherapy, body scrubs, and massages.

Does Majestic Elegance Costa Mujeres – All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 12 outdoor pools, a beachfront restaurant, and champagne service at this property.

Does Majestic Elegance Costa Mujeres – All Inclusive include a casino on the premises?

No, Majestic Elegance Costa Mujeres – All Inclusive doesn't have a casino.

Will I find an indoor pool at Majestic Elegance Costa Mujeres – All Inclusive?

No, this property doesn't have an indoor pool; however, there are 12 outdoor pools and 2 hot tubs. Guests have pool access between 8:00 AM and 6:00 PM.

Is Majestic Elegance Costa Mujeres – All Inclusive good for couples?

This beachfront property offers many amenities for couples, including champagne service as well as a beach bar and a beachfront restaurant.

Are there hot tubs at Majestic Elegance Costa Mujeres – All Inclusive?

No, but all guestrooms at this property have jetted bathtubs.

Does Majestic Elegance Costa Mujeres – All Inclusive have a restaurant that serves breakfast?

Yes, Majestic Elegance Costa Mujeres – All Inclusive has 7 restaurants, and serves free full breakfasts each morning.

Will Majestic Elegance Costa Mujeres – All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Majestic Elegance Costa Mujeres – All Inclusive.

Are there connecting rooms at Majestic Elegance Costa Mujeres – All Inclusive?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to Majestic Elegance Costa Mujeres – All Inclusive?

The closest major airport to Majestic Elegance Costa Mujeres – All Inclusive is Cancun Intl. Airport (CUN), which is 20.6 mi away (38 minutes by car).

Can I book a room with a balcony at Majestic Elegance Costa Mujeres – All Inclusive?

Yes, every guestroom at Majestic Elegance Costa Mujeres – All Inclusive comes with a balcony and some offer ocean and garden views.

Does Majestic Elegance Costa Mujeres – All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Majestic Elegance Costa Mujeres – All Inclusive.

Majestic Elegance Costa Mujeres – All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2586 out of 3562 reviews
Rating 8 - Good. 513 out of 3562 reviews
Rating 6 - Okay. 270 out of 3562 reviews
Rating 4 - Poor. 98 out of 3562 reviews
Rating 2 - Terrible. 95 out of 3562 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Iurii

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was exciting! Room was clean, bed was very comfortable. Staff is extremely polite and professional! All restaurants provide delicious food. Beach is equipped with sheds and gazebos, and they clean it every morning from sea veggies. Walking along the shore, I find Majestic's Beach the best among neighboring resorts.
View from my room.
Scenic Sunrise.
Stayed 12 nights in Jan 2026

10/10 Excellent

Deniss

Fu
Stayed 6 nights in Dec 2025

10/10 Excellent

Jennifer

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
We celebrated our anniversary and had a wonderful stay at Majestic Elegance Costa Mujeres! The restaurants were excellent with a wide variety of food options. The staff truly made our trip special. Silvia and Ricardo did a great job running fun and engaging pool activities, and Irving was amazing at helping us book activities both on and off the resort, including jet skis and a boat tour. Walter made check-in easy and welcoming, and Christian gave us a great welcome tour when we arrived. The room came with butler services and our butler, Adriana, was the BEST! She provided outstanding service and was very attentive and accommodating! Overall, an excellent experience with exceptional service.
Stayed 5 nights in Jan 2026

10/10 Excellent

Neal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best service at any hotel, ever.
Stayed 6 nights in Dec 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We chose this place due to the reviews online - it is a pricey place for what we experienced. The rooms, if you get a one bedroom suite, are awesome for families. The pool was freezing - even when it is hot outside, it was barely tolerable for our kids to get in the pool. The service was so-so - good service when someone came to you, but not always efficient. The gym is big, but it needs a lot more free weights and cleaned better. There was only one rack of free weights. The food is good, but not exceptional. I also feel like all-inclusive isn't really all-inclusive as they try to have you buy wine (at much higher prices than restaurants in the USA) in order to get reservations at the restaurants. The beach is amazing - best part of the trip.
Stayed 8 nights in Dec 2025

10/10 Excellent

Stephanie Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nossa estadia foi maravilhosa, desde a comida, o quarto, o acesso à praia, as piscinas, o spa, o atendimento e a festa da virada do ano. Eu definitivamente voltarei ao Majestic de Cancún ou até mesmo o de Punta Cana. Tradução para o inglês: Our stay was wonderful, from the food and the room to the beach access, the pools, the spa, the service, and the New Year’s Eve party. I will definitely return to the Majestic in Cancun or even the one in Punta Cana.
Stayed 5 nights in Dec 2025

4/10 Poor

Luis

Stayed 7 nights in Dec 2025

10/10 Excellent

Juan, Wood Ridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this resort was amazing!!! Staff goes above and beyond at everything! Our Butler Sergio was the absolute best!!! Can’t wait to come back to this beautiful property! Loved everything!!!
Stayed 5 nights in Dec 2025

10/10 Excellent

Shauna, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was wonderful, from staff service to dining! Our only comment could be that the pools be warmer!
Stayed 7 nights in Dec 2025

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2025

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and spacious, as were all of the restaurants. We never had an issue finding a spot to sit and enjoy. The staff were all very pleasant and kind. Especially Kevin who was working very hard down at the beach. We would return. It was nice to be at a very full resort but not have it feel busy at all.
Stayed 7 nights in Dec 2025

6/10 Okay

Donald

Traveled with family
Liked: Cleanliness, property conditions & facilities
The food at the restaurants were mediocre. Seafood didn't taste fresh at all. Too fishy. I've tasted better Mexican street food than what they had at their Mexican restaurant.
Stayed 7 nights in Dec 2025

6/10 Okay

Nao

Traveled with partner
Disliked: Property conditions & facilities
Lots of stuff can be improved at this resort food quality, resort quality , upkeep of the resort, answering and returning calls from staff We had lots of hiccups at this resort and me and my wife will never be pack this resort is fake luxury at its finest! One thing though our butler Amado was awesome in every such way!! He was great!
Stayed 6 nights in Dec 2025

10/10 Excellent

Olaf, Nuernberg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is overall very good. Stuff was always ver friendly. The ambassador from Expedia Ms Krystel was exceptional.
Stayed 6 nights in Dec 2025

8/10 Good

Benjamin

Stayed 14 nights in Dec 2025

8/10 Good

Pulkit

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Decent room
Stayed 4 nights in Sep 2025

10/10 Excellent

Katayoun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 weeks over Christmas and New Year’s. Overall, it was excellent. Majestic resort chains never disappoint. But, I found Mexican resorts have better service. The staffs are extremely friendly and they do go above and beyond to make you feel welcomed and comfortable. They are all smiling and in great spirit. The place is spotless. When we arrived, the resort was much more quieter. We stayed at the Club 18+ plunged pool section. It has couple of Members Only lounges, an exclusive pool and lots of other things. The resort has 6 a la chart restaurants, 4 of them is based on 1st come 1st serve. French and Japanese need in advance reservations. We went to all restaurants and it was great. The buffet is excellent. I cannot find any flaws or problems. Everyone was friendly and professional. Nobody expects you to tip, you get the exact same service with or without tipping. Our butler Enrique was fantastic and always kept in touch. He made sure we are having a great time and taken care of. Our made Angelica made sure our rooms (we had 2 side by side rooms) are well done and she did do a fantastic job. She even came twice a day. Both fridges were filled daily and we had coffee makers and kettle in both rooms. The rooms are spacious and adequate for 2 adults. The plunge pool was amazing! We would hang out there after lunch. 24/7 room service was awesome. Jose and Raul at the steakhouse were super friendly, funny and professional. We had a great dinner there.
Stayed 7 nights in Dec 2025

10/10 Excellent

Kara

Liked: Cleanliness, amenities, property conditions & facilities
This was our second visit. Rooms are spacious and clean, grounds are immaculate, great service everywhere, beautiful beach, clean pools, good food.
Stayed 7 nights in Dec 2025

10/10 Excellent

Kais

Stayed 6 nights in Dec 2025

6/10 Okay

Emil

Resort overall is clean. Everyone works very hard to clean, maintain and serve the guests. Front desk needs to improve on conflict resolution.
Stayed 6 nights in Dec 2025

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort by far exceeded my expectations. I have been to Mexico four times in various places and this one was hands down the best! The rooms were spectacular, beautiful beach, so many pools, great food and outstanding hospitality and service!
Stayed 7 nights in Dec 2025

10/10 Excellent

Danielle

Stayed 5 nights in Dec 2025

10/10 Excellent

Jasmeen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and resort! Very clean and friendly staff - the resort speaks for itself. We had an amazing time with the plunge pool suite and floating breakfast - definitely recommend!!
Stayed 4 nights in Dec 2025

8/10 Good

Nathan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I loved the facility. Our room was nice and large, with a good view of the pool area. I personally liked the layout of the adult side pool area. The main adult pool is small, but there are lots of areas for couples to relax. Large groups might enjoy the main pool areas more, as they seem livelier. We had to adjust our expectations with the staff a bit. The very first time I asked a waiter for water, he told me to get it myself from the club lounge. That set the tone for the week. I ended up getting most of my water, beer, and soda from the club lounges, including a minibar restock. We aren't big drinkers, so it wasn't a huge deal. It didn't stop us from having a good time. I can list 5-10 times when we had to alter course due to staff. Including two dinner plans on separate nights. Speaking of dinner, I don't understand all the glowing reviews about the food. We found it on par with similar resorts at this level. It wasn't bad, just nothing great. Lunch is a struggle unless you love hot dogs, hamburgers, or buffet pizza. Although they had other options, there was often limited or no staff at certain buffet stations. I would go back, but it wouldn't be my first choice for resorts of this caliber. If you already booked, Erik in the main lobby bar at night makes some of the best drinks I've ever had.
Stayed 8 nights in Dec 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

Hotels