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Recent guest reviews

Love the recent upgrades. We stay here each time we come to Cozumel.

The best part of this hotel is the fantastic view of the ocean. For the most part, it was clean and quiet, too, except for the first night our next door neighbors were talking loudly on their balcony until midnight and we could easily hear their conversation in our room while we were trying to sleep. Also, that first night, some construction on the floor above us was still being done until 9:30 pm. Road noise is quite loud, too. They put us up in the new Hotel B Unique section on the 4th floor, so we were excited about getting one of their new rooms with a great balcony - even though I booked an ocean-view deluxe in the older Hotel B section of the resort. The room was just ok. The shower was good, but the water didn't drain well and there was standing water even after a short shower. The bathroom sink had the faucet too close to the edge of the sink, so your hands bumped the side of the sink when washing them. One of the reading lights next to the bed had a short and only worked sometimes. This was our 4th trip to Hotel B and from our previous 3 visits, we recall the breakfasts were pretty good, but the service was slow and not very welcoming. This time the service was much better, but they had buffet breakfast Thursday through Sunday and it wasn't that good. They also allow room service for breakfast for one time during your stay, so we tried that, and that food had totally cold eggs, but a decent fruit plate. We may end up skipping breakfast next time we come back.

Very bad!!!!!! Not friendly, bad service, not loyalty. We didn’t get the room we ordered, they tried to lay about it

Private clean excellent staff good snorkeling on property good food

Beautiful spot and great for snorkeling. It never felt crowded and we could always find a seat on the beach or pool. Staff are friendly and helpful and the restaurant is very good. The rooms are clean and charming but wish it had a mini fridge. We did know about the construction and most days it wasn't bad but one day it was very loud with a generator running all day just outside our room. Otherwise its a nice quiet location a short cab ride to town.

Try relaxing rooms were clean the staff was always willing to help.

The property is always clean and the food is pretty good. I assumed the construction of the addition would have been completed by now but it wasn't done. The noise was irritating and I didn't understand why they haven't rebuilt the dock/ladder. The day passes have increased in price by a lot and that has cut down on the number of non-hotel guests at the pool. Location and snorkeling are awesome.

Ocean view perfect. Staff friendly and helpful. Food ok

we loved it, especially the yoga every morning. Restaurant was very nice although pool service was somewhat lacking. Snorkeling was great as was the pool and Jacuzzi. The construction next door was quite annoying but it is what it is and will hopefully be over by the end of the year and will add a lot to the hotel. We would probably not stay there again till it was done ...

Great as usual. Been staying here for years , good staff foods great and just beautiful.

Love Cozumel! Hotel B is on the north end of the island which is more quiet. We love it!

Staff was helpful... restaurant staff a different story. Omar was great but the other waiters acted like we were bothering them. The food was reasonably priced and good for the most part. A very enjoyable time!

Jump from the jacuzzi to the ocean. Drink poolside or sit at the restaurant and look at the ocean. This place was phenomenal, can’t wait to see it when the addition is completed!

Nice location. Staff experience is highly dependent the person you deal with. Some staffare great; but most are average at best.

We've had good experiences here in past 2 years, but something went south here this year. Didn't seem as if the staff had been trained properly, especially the wait staff at the restaurant and the maid. Food was inconsistent and often missing, or rather never arrived at the table. At times we got tired of waiting for our food and just ask for the check which sometimes took another half hour or more. I've heard of laid-back but this took it to a new level. The towels were ratty looking and anything but soft. The cards to open the door didn't work most of the time. The jeep we got that was recommended by front desk was a piece of junk and overpriced. I will not return here

Front desk employees seemed preoccupied at the computer rather than acknowledging a guest. An advanced email was sent to request rooms on the second floor but they had no knowledge of the request (this has happened before). The dining room staff gave wonderful serve every day.

Playa San Juan km 2.5 Highway Cozumel QROO

Hotel highlights

  • Close to Cozumel Country Club and Golf Course
  • Free local cuisine breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Zona Hotelera Norte, Hotel B Cozumel is 1 mi (1.7 km) from Cozumel Country Club and Golf Course and within a 15-minute drive of other popular attractions like Punta Langosta Pier. This 45-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a spa tub.


Dining

Start your day off right with a free local cuisine breakfast, served each morning from 7 AM to 11 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

Hotel B Cozumel's 45 rooms are individually decorated and provide coffee makers, free local calls, and safes. 40-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. In-room massages are available.


Property features

Guests staying at Hotel B Cozumel enjoy an outdoor pool, a spa tub, and free WiFi in public areas. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include coffee/tea in a common area, free use of bicycles, and a library.

Room options

Jungle View Room

2 Double Beds | Sleeps 4

Jungle View, 1 Double Bed

1 Queen Bed | Sleeps 2

Ocean Front Room

2 Double Beds | 1 Double Bed | Sleeps 4

Deluxe Room

2 Double Beds | 1 King Bed | Sleeps 2

Guest reviews for Hotel B Cozumel

Everyone (17) Couples (44) Family (8) Friends (11) Other (3)
5
Everyone

By on Mar 25, 2020

Review comment responded on May 12, 2020

Thank you very much for leaving us your valuable qualification. We hope to receive you again. regards Front Desk Manager

5
Everyone

By on Mar 16, 2020

Review comment responded on May 12, 2020

Dear Guest: Thank you very much for taking a few minutes and letting us know your rating. We hope to see you very soon. best regards Marisol Zapata

5
Partner Couples Friends

Love the recent upgrades. We stay here each time we come to Cozumel.

By on Mar 8, 2020

2
Everyone

By on Jan 30, 2020

Review comment responded on Jan 30, 2020

Dear Guest: Thank you very much for your rating. best regards Marisol Zapata Front Desk Manager

4
Partner Couples

The best part of this hotel is the fantastic view of the ocean. For the most part, it was clean and quiet, too, except for the first night our next door neighbors were talking loudly on their balcony until midnight and we could easily hear their conversation in our room while we were trying to sleep. Also, that first night, some construction on the floor above us was still being done until 9:30 pm. Road noise is quite loud, too. They put us up in the new Hotel B Unique section on the 4th floor, so we were excited about getting one of their new rooms with a great balcony - even though I booked an ocean-view deluxe in the older Hotel B section of the resort. The room was just ok. The shower was good, but the water didn't drain well and there was standing water even after a short shower. The bathroom sink had the faucet too close to the edge of the sink, so your hands bumped the side of the sink when washing them. One of the reading lights next to the bed had a short and only worked sometimes. This was our 4th trip to Hotel B and from our previous 3 visits, we recall the breakfasts were pretty good, but the service was slow and not very welcoming. This time the service was much better, but they had buffet breakfast Thursday through Sunday and it wasn't that good. They also allow room service for breakfast for one time during your stay, so we tried that, and that food had totally cold eggs, but a decent fruit plate. We may end up skipping breakfast next time we come back.

By , from Madison on Jan 27, 2020

Review comment responded on Jan 30, 2020

Dear Guest: Thank you very much for sharing your review with us, it is always very important to know the opinion of our guests. Thank you for your observations each of them will be taken into account to give an improvement. We love knowing that your stay was good and that you already consider us to return to this beautiful destination, you will always be welcome. I invite you to follow our social networks to meet future events and promotions. best regards Marisol Zapata Front Desk Manager

1
Friends

Very bad!!!!!! Not friendly, bad service, not loyalty. We didn’t get the room we ordered, they tried to lay about it

By on Jan 20, 2020

Review comment responded on Jan 30, 2020

Dear Guest: Thank you very much for your time and share your experience, first of all I want to apologize for the misunderstanding that may have arisen with your reservation We do not know what could happen, but do not doubt that there will be a platform with all the equipment to avoid these bad I hope to see you very soon and change this first impression. cordial greetings Marisol Zapata Front Desk Manager

4
Friends

Private clean excellent staff good snorkeling on property good food

By on Jul 31, 2019

3
Everyone

By on Apr 1, 2019

Review comment responded on Apr 25, 2019

Thanks for your comment. It helps us improve every day.

4
Family

Beautiful spot and great for snorkeling. It never felt crowded and we could always find a seat on the beach or pool. Staff are friendly and helpful and the restaurant is very good. The rooms are clean and charming but wish it had a mini fridge. We did know about the construction and most days it wasn't bad but one day it was very loud with a generator running all day just outside our room. Otherwise its a nice quiet location a short cab ride to town.

By on Mar 30, 2019

4
Everyone

Try relaxing rooms were clean the staff was always willing to help.

By on Mar 26, 2019

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