Food was good Pools need to be skimmed more Fun activity for all
Walking up stairs to the 3rd floor wasn't great several times a day. The 1 bar,Coconuts by our room closed @ 5pm.
Quality of the room could have been better- more specifically the bathroom, looked like the tub in our room broke, the removed and replaced, and then put the mud around to seal it and just left it. Water leaked out of the shower door so the door frame was moldy
Liked how close beach was and activities available. Didn’t like cleanliness of first room, and ability to not take food back to room. Actually got yelled at by a staff member in buffet when I tried to take a plate of food back to my room
Views are excellent, staff is friendly. Water is calm and clean. You can see a lot of different fish right from the beach. They provide a variety of entertainment programs. Food is good.
The staff, overall, was great. We were "upgraded" upon arrival. Room at one time was great, now needing many small repairs. We were told it was a 5, closer to a 2.4. Two mgrs notified, no real action, we were offered a big discount on our next trip there, not happening. Beware of salespeople immediately after leaving plane, entering building. Now selling "Memberships" to a vacation site club. We were told we could pass it on to our children or friends after we die, guess that is because that is the only way to get out of the contract. Not a favor to kids or friends. Site satisfactory, they will keep you in liquor and food, that is for sure.
Room had not been maintained. Plumbing fixtures all corroded. Paint peeling and chipped. Bathroom door warped etc.
This property is poorly run and maintained! The views are amazing the staff is kind. The restaurants are not all open at any given night and only have a limited menu selection that is the same every night. The hot food was not hot or warm unless you saw them make it on the grill while you watched. NO ICE CREAM. NO BACON. NO POTATOES . NO MILK. NO BUTTER. FRESH SALSA WAS VERY SCARCE . I tried to speak to a manager 2 of the days we were there they were not available...EVER! Housekeeping was hit and miss, washcloths were rare. we were there 8 nights and felt that the food options were few and not served at an appropriate temp. THIS IS A USA BASED COMPANY AND SHOULD HAVE MUCH HIGHER STANDARDS !!!!!!!!! Diving was in front of Secrets the next resort over and was GREAT!
You can hear everything from each room, even when the person upstairs is just walking.
The room smelled of mold and mildew and had mildew on the bathroom walls, shower curtain. I told the front desk and they sent someone to clean and the smell was a little better bu stilled smelled moldy and musky. The grounds were beautiful and the service was good.
All the restaurants are very good. The grounds have incredible plants. Resort is located on the beach.
We have been going to Sunscape for over 10 years but are unlikely to return. They have poured money into the neighboring property but clearly not this one. The rooms continue to go downhill and food options are declining. We are sad as this has been a family destination for years.
I’ve stayed here several times. The ocean and beach is amazing. Great dive shop. Staff friendly and helpful! The rooms are clean and comfortable. In the past I have raved about the food at the buffet. This year it was just okay. There was always fresh fruit and salad as well as cooked veggies and some type of potato. They had a fish, chicken, and beef option as well. Unfortunately the variety was lacking. It was basically the same things every lunch and dinner. The Italian restaurant and the breakfast buffet were excellent! I think I’ll probably still go back but won’t rave about the food.
Some of staff was nice. We did not receive help when it was needed. Went to medic 4 times and were turned away without any assistance. A/C is needed. All restaurants were too uncomfortable to relax and eat. Also, no hot water in rooms made a bad situation worst
Beach was beautiful, housekeeping was not that great had to ask for towels, kleenex and water on numerous occasions. Food was alright, disappointing that they didn't have a snack buffet. Personally, we will not go back to this resort.
Sunscape Sabor Cozumel - All Inclusive places you next to Paradise Beach and a short stroll from other popular sights like Playa Mia Grand Beach and Water Park. This 218-room, 3.5-star property has 2 outdoor pools along with a private beach and a full-service spa.
This property is home to 3 onsite restaurants, perfect for a quick bite to eat. At the end of the day, unwind with a drink at the bar/lounge.
All of Sunscape Sabor Cozumel - All Inclusive's 218 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and free bottled water. TVs come with cable channels, and guests can stay connected with WiFi. Ceiling fans, safes, and phones are also available.
Sunscape Sabor Cozumel - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a fitness center, a spa tub, and a sauna.
Food was good Pools need to be skimmed more Fun activity for all
DearGuest Thank you for your rating, we hope you can send us the opportunity areas to work on them. We remain at your service Eduardo Betancourt
Walking up stairs to the 3rd floor wasn't great several times a day. The 1 bar,Coconuts by our room closed @ 5pm.
Hello Mr. ChanUlledahl We are very grateful for the time you took to share your experiences with us. We regret that the hotel did not meet your expectations. Each of your comments will be taken seriously and we work to improve the experience. We thank you once again to share time with us and we hope to welcome you in this little paradise. I remain at your service Eduardo Betancourt
Dear Guest. Thank you for sharing your rating. we hope you can share the opportunity areas to work on them. I remain at your service Eduardo Betancourt
Quality of the room could have been better- more specifically the bathroom, looked like the tub in our room broke, the removed and replaced, and then put the mud around to seal it and just left it. Water leaked out of the shower door so the door frame was moldy
Hello Mrs. Kelsey Thank you so much for posting a review of your recent stay at our resort. Often times, without these observations, it is difficult for us to improve. At Sunscape Sabor, it is our priority to exceed our guest's expectations and to improve day by day. We will be thrilled if you give us the opportunity to welcome you again, with these corresponding changes and enhancements we assure you a truly, refreshing and relaxing experience with us. I remain at your service Eduardo Betancourt
Liked how close beach was and activities available. Didn’t like cleanliness of first room, and ability to not take food back to room. Actually got yelled at by a staff member in buffet when I tried to take a plate of food back to my room
Hello Mr. Scott, Thank you very much for the time you took to share your experiences with us. We regret that the hotel did not meet your expectations. Your observations are a great opportunity to launch new suggestions and work to improve the experience. We will strive to improve the perspective of your last stay. We thank you once again to share time with us and we hope to welcome you in this little paradise. I remain at your service Eduardo Betancourt
Dear Guest thank you for you rating, we are going to continue doing our best to offer you the best option in Cozumel. regards
Hello We hope you can share more information about your stay, your comments help us to improve our areas. regadrs
Views are excellent, staff is friendly. Water is calm and clean. You can see a lot of different fish right from the beach. They provide a variety of entertainment programs. Food is good.
Hello THT, Thank you so much for leaving these valuable comments in regards to your recent visit with us in Sunscape Sabor. We are very glad that you enjoyed your holidays so much that you felt you did not want to leave us. It was such a pleasure reading your pleasant and positive comments. Without a doubt, reviews like yours encourage us to continue working harder and better for our guests’ experiences at our hotels are always enjoyable and great. We look forward to seeing you real soon again where the next time you come to the paradise we'll make sure to receive you with our arms wide open to keep pampering you like only we know. I remain at your service Eduardo Betancourt
The staff, overall, was great. We were "upgraded" upon arrival. Room at one time was great, now needing many small repairs. We were told it was a 5, closer to a 2.4. Two mgrs notified, no real action, we were offered a big discount on our next trip there, not happening. Beware of salespeople immediately after leaving plane, entering building. Now selling "Memberships" to a vacation site club. We were told we could pass it on to our children or friends after we die, guess that is because that is the only way to get out of the contract. Not a favor to kids or friends. Site satisfactory, they will keep you in liquor and food, that is for sure.
Hello Mr. Robert Thank you for providing your constructive observations, which will be shared with our work team, in order to follow up all the details you have mentioned and make the corrective actions that are needed. Your feedback is extremely valuable for us to improve our service. Once again thank you for your time, and hopefully, when your travels bring you back to Cozumel you would give us a chance to not only meet but exceed your expectations. I remain at your service Eduardo Betancourt
Hello Deb. It is wonderful to hear that you had a wonderful time at our resort. Please come back soon and continue living the experience. I remain at your service Eduardo Betancourt