This was a great, affordable, safe vacation that was all inclusive for me. We were a party of four adults, and it worked out great! Several dining options as well as a lot of things to do. If you have children, you have to eat at a couple of, restaurants and small café that you need to sit down at. The Buffay is not open for children. We did most of our eating at the buffet for breakfast, lunch and dinner because it was dropped in vases. The staff was excellent down to the last person I met, a few notable people Were Randy who helped us with our luggage and lobby concierge, Crystal , who helped us at the dining area, whom we have known for three years and always a pleasant gal. Eugenia, Sergio, Fanni, Vanessa, and Roxanna were also more than fantastic waiters at the Market Café. The rooms were good, depending on your room, some of the fixtures were not all up to snuff. I.e. my friend had a toilet paper holder that was broken and the sink drain that was not working correctly. Otherwise it was just a great vacation , but I would highly recommend.
We first walked into the reception area of Sunscape to be greeted by blaring music coming from the pool, which is right next to reception. This made checking in very difficult as you could not hear, nor quite understand the semi English speaking front desk staff. Staff was very very friendly throughout the resort. We hoped the volume of the music was temporary, but unfortunately it was every day, all day. If you sat at the pool, you could not talk to your partner 3 feet away without yelling. Food type and quality is a 50/50. Some days it was good, others very lacking. One night the main restaurant ran out of food and turned away guests. Keep in mind, the buffet is ADULTS only for dinner. So when the restaurant ran out of food, the buffet would not let us in as we had kids. Sit down times for the sit/order type restaurants was well over an hour. The Buffet was small and not abundant and not refilled very often. You walked away feeling as though what was left was the scraps no one wanted. The all day "Hamburger shack" was a "to order" so 20 minutes for chicken nuggets. 20 minutes for french fries. The person would take one order and not come back until the order was cooked, then would take the next order. It was worthless to order from the all day food bus. We had 16 people on this trip. Half had issues with rooms. One room no water for 2.5 days. Another room no air conditioning. No room for more text. do not stay here.
We have been going to Sunscape and the sister property Secrets for the past 14 years. We love the staff and the location of the resorts to the ocean more than anything. This year we felt they were short staffed and of course that makes it hard for the employees working. Other than that, we loved our stay and will continue going back year after year.
Beautiful facility!
Beach access was nice. Staff was friendly.
It was a good experience overall. More dining options and more day activities would be an improvement.
Beautiful beach and tropical surroundings,small options and typical all inclusive Americanized food, room was small and smelled musty, towels had previous guests hair on them.
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Loved the resort, but was disappointed that several restaurants were closed during the construction/remodeling.
We love the staff and the location of the property to the ocean. We have been going to this resort for 14 years and can't wait to book again for next year. We always go for 3 1/2 to 4 weeks in January to the first part of Feb. Always nice weather!
U can see the ocean from your room and the staff is excellent!
Nice place to spend a vacation. They need to offer high speed internet in all rooms and get the sheets and towels cleaner/whiter.
Nice beach. Only three restaurants and you had to order off the menu for dinner. Not much variety.
The property was somehow ok, but we got scammed into signing for a Vacation club. Enjoy the hotel and the beach but beware of sales people.
The room we booked was no longer available when we checked in . The building was being renovated and our rooms were in that part of the resort. It took 2 days to straighten the room situation out . We eventually were moved to Secrets Aura to rooms that were comparable to the ones we booked .
Paradise Beach is within a 5-minute walk of Sunscape Sabor Cozumel - All Inclusive while other popular sites like Mr. Sancho's Beach Club are within a 15-minute stroll. This 128-room, 3.5-star resort has a private beach, a full-service spa, and 2 restaurants.
Enjoy dining at Sunny Side Grill, one of 2 onsite restaurants. You can sip a beverage at the coffee shop/cafe.
Guests can expect to find WiFi and TVs with cable channels. Other amenities include balconies, ceiling fans, and safes.
Guests of Sunscape Sabor Cozumel - All Inclusive have access to a private beach, a full-service spa, and an outdoor pool. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a gym, free WiFi in public areas, and conference space.
This was a great, affordable, safe vacation that was all inclusive for me. We were a party of four adults, and it worked out great! Several dining options as well as a lot of things to do. If you have children, you have to eat at a couple of, restaurants and small café that you need to sit down at. The Buffay is not open for children. We did most of our eating at the buffet for breakfast, lunch and dinner because it was dropped in vases. The staff was excellent down to the last person I met, a few notable people Were Randy who helped us with our luggage and lobby concierge, Crystal , who helped us at the dining area, whom we have known for three years and always a pleasant gal. Eugenia, Sergio, Fanni, Vanessa, and Roxanna were also more than fantastic waiters at the Market Café. The rooms were good, depending on your room, some of the fixtures were not all up to snuff. I.e. my friend had a toilet paper holder that was broken and the sink drain that was not working correctly. Otherwise it was just a great vacation , but I would highly recommend.
We first walked into the reception area of Sunscape to be greeted by blaring music coming from the pool, which is right next to reception. This made checking in very difficult as you could not hear, nor quite understand the semi English speaking front desk staff. Staff was very very friendly throughout the resort. We hoped the volume of the music was temporary, but unfortunately it was every day, all day. If you sat at the pool, you could not talk to your partner 3 feet away without yelling. Food type and quality is a 50/50. Some days it was good, others very lacking. One night the main restaurant ran out of food and turned away guests. Keep in mind, the buffet is ADULTS only for dinner. So when the restaurant ran out of food, the buffet would not let us in as we had kids. Sit down times for the sit/order type restaurants was well over an hour. The Buffet was small and not abundant and not refilled very often. You walked away feeling as though what was left was the scraps no one wanted. The all day "Hamburger shack" was a "to order" so 20 minutes for chicken nuggets. 20 minutes for french fries. The person would take one order and not come back until the order was cooked, then would take the next order. It was worthless to order from the all day food bus. We had 16 people on this trip. Half had issues with rooms. One room no water for 2.5 days. Another room no air conditioning. No room for more text. do not stay here.
Dear Christopher,Thank you very much for sharing your opinion about your stay with us.Your feedback is very important for our team to measure our quality levels.We want to apologize for the loud music.Also we regret not meeting your expectations, as you found some opportunity areas that did not let you enjoy your vacation as you deserve.I will share your comments with our management team so that they can follow up on every detail.We offer our sincere apologies, this is not the type of stay we want for our guests.If you would like to give us a second chance in the future, please do not hesitate to contact us in advance, thank you for your visit.
We have been going to Sunscape and the sister property Secrets for the past 14 years. We love the staff and the location of the resorts to the ocean more than anything. This year we felt they were short staffed and of course that makes it hard for the employees working. Other than that, we loved our stay and will continue going back year after year.
Hello Anthony,Before anything else we thank you for all these years of your preference. We feel motivated to know that we have been to service to you since then. You know that you are more than welcome to come back as many times as possible, we will always receive you with the exclusive and friendly attention that only we know how to give to our magnificent guests.Receive a big hug from all the staff of Sunscape Sabor Cozumel
Beautiful facility!
Hello Cherie KathrynThank you so much for sharing your review. We are honored to learn that you loved your stay. We hope to have the pleasure to welcoming you back.I remain at your serviceEduardo Betanocurt
Beach access was nice. Staff was friendly.
Hello Danica. Thank you for your comments, we are happy to learn that our beach and staff met your expectations, we hope you can share the opportunity areas you found since we are always reading all working to improve our services and facilities. I remain at your serviceEduardo Betancourt
It was a good experience overall. More dining options and more day activities would be an improvement.
Hello MoisesWe appreciate your suggestions, we are now working to add more activities and planning special food activities around the pool. We hope you can give us a second opportunity , we are sure you are going to love our improvements.I remain at your serviceEduardo Betancourt
Beautiful beach and tropical surroundings,small options and typical all inclusive Americanized food, room was small and smelled musty, towels had previous guests hair on them.
Hello Mrs. Natalia. Thank you for sharing your review with us. We are happy to read that you enjoyed our beach and our location. We have also taken notes about the opportunity areas related with food and the rooms and our head department have already started with new processes. We hope you can give us a new opportunity in the future and you can experience our improvements. I remain at your service Eduardo Betancourt
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Hello Mr. James Thank you for rating us, and we are happy to see that you reach all your expectation, and please if you have opportunity areas to share, we will be more than welcome to read them since we are always doing all possible to improve and working to offer one of the best hotel option in Cozumel. Please do not hesitate to contact me if you need assistance or if you plan to visit Cozumel again. I remain at your service Eduardo Betancourt
Dear Karen,We really aprecciate that you recommend us. For us it is very important and special when our guests have such a pleasant stay and experience at our resort. We are so happy to know that you did meet our waitstaff at Market Cafe again and along these years. They are for sure a great asset for the property. Thanks again for your visit. All the best.