Beautiful beach and tropical surroundings,small options and typical all inclusive Americanized food, room was small and smelled musty, towels had previous guests hair on them.
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Loved the resort, but was disappointed that several restaurants were closed during the construction/remodeling.
We love the staff and the location of the property to the ocean. We have been going to this resort for 14 years and can't wait to book again for next year. We always go for 3 1/2 to 4 weeks in January to the first part of Feb. Always nice weather!
U can see the ocean from your room and the staff is excellent!
Nice place to spend a vacation. They need to offer high speed internet in all rooms and get the sheets and towels cleaner/whiter.
Nice beach. Only three restaurants and you had to order off the menu for dinner. Not much variety.
The property was somehow ok, but we got scammed into signing for a Vacation club. Enjoy the hotel and the beach but beware of sales people.
The room we booked was no longer available when we checked in . The building was being renovated and our rooms were in that part of the resort. It took 2 days to straighten the room situation out . We eventually were moved to Secrets Aura to rooms that were comparable to the ones we booked .
The property is nice and clean. The food is not great. All three of us got ill by the end of our stay. There was also lots of loud music and activities going on so if you want a quiet relaxed environment this isn’t your place- more of a family fun park and a singles party scene.
Our only issue was the availability to get food. There were certain times that there was not a restaurant open. The best restaurant at the facility was also the smallest and hardest to get into.
We have stayed here several times over the past 10 years and have always enjoy the staff and the beach. We love to snorkel and have seen so many great wild life in this area. The rooms are getting a little run down and need some upgrading but are fine for as little time as we spend in it. There still needs to be some work on the quality of food and all the restaurants being open but with the pandemic and them being short staffed it is understandable. All in all we had a fantastic time. How can you complain when you're in paradise!!
Beautiful grounds and friendly staff. We have stayed multiple times and always find something to enjoy.
Failure to provide room type reserved. Food was mediocre at best. Folks would promise one thing and provide something different. Vacation Club staff was intrusive into our experience.(Don't fall for the "90 minute" presentation!!)
Sunscape Sabor Cozumel - All Inclusive places you next to Paradise Beach and a short stroll from other popular sights like Playa Mia Grand Beach and Water Park. This 128-room, 3.5-star resort has a private beach, a full-service spa, and 2 restaurants.
Enjoy dining at Sunny Side Grill, one of 2 onsite restaurants. You can sip a beverage at the coffee shop/cafe.
All of Sunscape Sabor Cozumel - All Inclusive's 128 rooms are air-conditioned and have an array of amenities, including balconies, free bottled water, and ceiling fans. TVs come with cable channels, and guests can stay connected with WiFi. Safes, phones, and ironing boards are also available.
Guests of Sunscape Sabor Cozumel - All Inclusive have access to a private beach, a full-service spa, and an outdoor pool. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive resort include a gym, free WiFi in public areas, and conference space.
Beautiful beach and tropical surroundings,small options and typical all inclusive Americanized food, room was small and smelled musty, towels had previous guests hair on them.
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Hello Mr. James Thank you for rating us, and we are happy to see that you reach all your expectation, and please if you have opportunity areas to share, we will be more than welcome to read them since we are always doing all possible to improve and working to offer one of the best hotel option in Cozumel. Please do not hesitate to contact me if you need assistance or if you plan to visit Cozumel again. I remain at your service Eduardo Betancourt
Loved the resort, but was disappointed that several restaurants were closed during the construction/remodeling.
Dear Roni Thank you for sharing your opinion. We apologize for the renovation taking place in our resort , as you could see nowadays we are offering buffets option for breakfast and lunch in our Mexican restaurant, we have also added a new snack option in front of the main pool, and we added a new coco café. We understand your comments and for this reason we are offering food option to all our guests, and we actually offer the access to the buffet restaurant at Secrets Aura Cozumel ( adults only). Again, thank you for taking the time to share your comments, if you are interested in visiting us again, please do not hesitate to contact us, it will be a pleasure to follow up on your future reservation. I remain at your service Eduardo Betancourt
We love the staff and the location of the property to the ocean. We have been going to this resort for 14 years and can't wait to book again for next year. We always go for 3 1/2 to 4 weeks in January to the first part of Feb. Always nice weather!
Hello Mr. Anthony, we are happy to read that you loved the service offered by the team and you loved our location. We are honored to read that you are already planning to visit us next year. We are going to be waiting for you. Regards from Cozumel
U can see the ocean from your room and the staff is excellent!
Hello Ms. Thomas, We were delighted that you have enjoyed all the incredible view from our rooms. we will share all your comments to our team to motivate them to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We hope to see you soon again. I remain at your service Eduardo Betancourt
Nice place to spend a vacation. They need to offer high speed internet in all rooms and get the sheets and towels cleaner/whiter.
Hello MS Nigar D, We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. we have taken notes about the internet and we will be sharing this with our general manager to look for the best option. We hope you see you soon. I remain at your service Eduardo Betancourt
Nice beach. Only three restaurants and you had to order off the menu for dinner. Not much variety.
Hello Ms. Arlene Thank you for your objectively, we have taken notes and send them to our F&B Manager and the new chef to improve the variety. We hope you can give us a new opportunity in the futuro, we are sure we are going to be able to reach your expectations. I remain at your service Eduardo Betancourt
The property was somehow ok, but we got scammed into signing for a Vacation club. Enjoy the hotel and the beach but beware of sales people.
Hello Ms. Yadria, we are sorry to read that your one-star comment was due to the vacation club which is an affiliated company but different from ours. we hope you can also share your experience with our services and facilities. I remain at your service Eduardo Betancourt
Hello Mrs. Natalia. Thank you for sharing your review with us. We are happy to read that you enjoyed our beach and our location. We have also taken notes about the opportunity areas related with food and the rooms and our head department have already started with new processes. We hope you can give us a new opportunity in the future and you can experience our improvements. I remain at your service Eduardo Betancourt