Beautiful grounds and friendly staff. We have stayed multiple times and always find something to enjoy.
Failure to provide room type reserved. Food was mediocre at best. Folks would promise one thing and provide something different. Vacation Club staff was intrusive into our experience.(Don't fall for the "90 minute" presentation!!)
From check in we were always being harassed to go to breakfast to visit another resort. Didn’t even get 10 mins in before some timeshare style presentation was being pushed on us. They tried to sell us coupons and fake resort money. Then Alex said to me please remember my name because I work on commission. We asked to change rooms because the jacuzzi on the balcony did not work. It didn’t even have a pump and the maintenance person was confused when he discovered there was no pump. They finally got the jacuzzi working on day 3 of our visit. There were no drinks over at our pool just at one bar near the lobby. Music was bizarre and they even played some Christmas music in March. One person stepped on glass at the pool and the group asked for help and the resort employee walked away. We asked someone if there was a way to deliver drinks to the pool and they said they would send a waiter. And never did. The bar on the beach was also closed and a couple who was being pitched to do the breakfast by a guy in a green shirt noted that they were surprised it was closed as well. Only can walk halfway across the resort to get a drink at an ALL INCLUSIVE. Only 3 restaurants open out of 7. Construction and sulfur smell everywhere. No room service. Constant harassment about going to a pitch breakfast. Even when on the beach they would find you to try to pressure you to attend their "breakfast". Had to leave the resort to enjoy our time in Cozumel.Would not stay here again or recommend it.
We bought airport ground transportation and it never showed. I will be contacting Orbitz’s for a refund. Please save your money and buy a 7 dollar ticket for a shuttle once you land.
Needed more food options.
This was our 14th stay at Sunscape Sabor which says it all! We love the staff, location and view of the ocean couldn't be any better. Its a home away from home for us!
The stay was great. We were initially given the incorrect rooms but they took care of it quickly and gave us the suite that we originally paid for. The activities were a blast and you receive paddle boards, snorkel, kayak rental for free with your stay. The activities team Heyde and Brian were great! Looking forward to coming back again. The facility is currently under construction so there is some loud construction noise on some areas just an fyi. It should be completed soon and can't wait to see the new look!
I didn’t find the hotel nobody answer the phone so enjoyed the energy to sleep in the hotel go to other hotel and pay more money
The pandemic limited my rating. While the hotel made our trip safe and germ-free, the cost was that not all amenities were available and restaurants had to adapt. A little bit more variety on the menus would have been better. Orher than that, staff is pleasant and the location of the hotel is great.
Pretty beach, room was adequate but needs updating as all the fixtures were pitted and the shower was spraying everywhere. Needs a better choice for meals, change the menu, breakfast could be drastically improved on. I got what I paid for, all the rest and relaxation I needed, too. Was clean, bed was decent and great weather. Not a high end resort but got some space from people too.
Everyone was so very friendly and helpful differently would come back again
Great resort, clean & nice rooms. Staff was super friendly. Food was pretty good overall. Overall a great place to stay. But do take water shoes for swimming. The water bottom is very rocky.
Sunscape Sabor Cozumel - All Inclusive places you next to Paradise Beach and a short stroll from other popular sights like Playa Mia Grand Beach and Water Park. This 218-room, 3.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.
This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. At the end of the day, unwind with a drink at the bar/lounge.
All of Sunscape Sabor Cozumel - All Inclusive's 218 rooms are air-conditioned and have an array of amenities, including balconies, free bottled water, and ceiling fans. TVs come with cable channels, and guests can stay connected with WiFi. Safes, phones, and ironing boards are also available.
Sunscape Sabor Cozumel - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.
Beautiful grounds and friendly staff. We have stayed multiple times and always find something to enjoy.
Dear Guest Thank you for sharing your rating, we are happy to see that you enjoyed your vacation. we hope to have the pleasure to host you in a near future again,
Failure to provide room type reserved. Food was mediocre at best. Folks would promise one thing and provide something different. Vacation Club staff was intrusive into our experience.(Don't fall for the "90 minute" presentation!!)
Dear guest We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. I remain at your service
From check in we were always being harassed to go to breakfast to visit another resort. Didn’t even get 10 mins in before some timeshare style presentation was being pushed on us. They tried to sell us coupons and fake resort money. Then Alex said to me please remember my name because I work on commission. We asked to change rooms because the jacuzzi on the balcony did not work. It didn’t even have a pump and the maintenance person was confused when he discovered there was no pump. They finally got the jacuzzi working on day 3 of our visit. There were no drinks over at our pool just at one bar near the lobby. Music was bizarre and they even played some Christmas music in March. One person stepped on glass at the pool and the group asked for help and the resort employee walked away. We asked someone if there was a way to deliver drinks to the pool and they said they would send a waiter. And never did. The bar on the beach was also closed and a couple who was being pitched to do the breakfast by a guy in a green shirt noted that they were surprised it was closed as well. Only can walk halfway across the resort to get a drink at an ALL INCLUSIVE. Only 3 restaurants open out of 7. Construction and sulfur smell everywhere. No room service. Constant harassment about going to a pitch breakfast. Even when on the beach they would find you to try to pressure you to attend their "breakfast". Had to leave the resort to enjoy our time in Cozumel.Would not stay here again or recommend it.
Dear guest Thank you for taking your time to share your personal review. we apologize for the inconveniences with the vacation club which is a different company that works with us. we are sharing this with them. regarding the service in the beach, we usually do not offer service in the relaxing pool but we are waiting for the government to allow us to offer this as the same the authorization to increase the number of restaurants, we are shared all the opportunity areas with our general manager to review and work in the areas that need work I remain at your service. Eduardo Betancourt
We bought airport ground transportation and it never showed. I will be contacting Orbitz’s for a refund. Please save your money and buy a 7 dollar ticket for a shuttle once you land.
Dear guests Thank you for your tips that will help our future guests to make the transportation, we are honored to read that you loved our resort. I remain at your service
Needed more food options.
Dear guest Thank you very much for your rating, we are happy to see that you loved the stay. thank you for pointing the area we need to improve, we have shared this with our F&B manager. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience. I remain at your service
This was our 14th stay at Sunscape Sabor which says it all! We love the staff, location and view of the ocean couldn't be any better. Its a home away from home for us!
Dear Guest It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintaining the brand standards. Your feedback has been shared with the team as a motivation to keep up our work. Thank you for the 14th visit and we hope to see you one more time in the future. regards from sunny cozumel
Dear guest, thank you for your rating, it is a pleasure to understand that you loved your stay.
The stay was great. We were initially given the incorrect rooms but they took care of it quickly and gave us the suite that we originally paid for. The activities were a blast and you receive paddle boards, snorkel, kayak rental for free with your stay. The activities team Heyde and Brian were great! Looking forward to coming back again. The facility is currently under construction so there is some loud construction noise on some areas just an fyi. It should be completed soon and can't wait to see the new look!
Dear Guest Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to having the pleasure of having you back home in the near future.
Dear guest Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Sabor Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to having the pleasure of having you back home in the near future. I remain at your service