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Moon Palace Nizuc - All inclusive

4.5 star property
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Superior Governor Suite Ocean View - King Size Bed | Premium bedding, down comforters, memory foam beds, minibar
Superior Deluxe Ocean View - Kids & Teens Free | View from room
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪1 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Riviera Cancun Golf Resort
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬
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Room options

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Premium bedding, down comforters, memory foam beds, minibar

Superior Deluxe Garden View - Kids & Teens Free

8.8 out of 10
Excellent
(61 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, minibar

Superior Deluxe Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(17 reviews)
  • Partial ocean view
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front - King Size Bed

Premium bedding, down comforters, memory foam beds, minibar

Superior Honeymoon Suite Ocean Front - King Size Bed

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean Front - Kids & Teens Free

View from room

Superior Deluxe Ocean Front - Kids & Teens Free

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, down comforters, memory foam beds, minibar

Superior Governor Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, minibar

Superior Family Suite Garden View - Kids & Teens Free

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, down comforters, memory foam beds, minibar

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Three Bedroom Villa

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

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Moon Palace The Grand Cancun - All-inclusive

Cancun
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
8.6 out of 10, Excellent, 1,944 reviews
$513 nightly
The price is $625
May 11 - May 12
Total with taxes and fees
Moon Palace The Grand Cancun - All-inclusive

About the neighborhood

Cancun

Moon Palace Nizuc - All inclusive places you 1 mi (1.6 km) from Moon Palace Golf Club. This 709-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a full-service spa.

What's nearby

  • Moon Palace Golf Club - 1 min walk - 0.0 miles
  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
  • Riviera Cancun Golf Resort - 7 min drive - 2.2 miles
  • Delfines Beach - 23 min drive - 10.3 miles
  • La Isla Shopping Mall - 32 min drive - 15.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Digit Bar - ‬19 min drive
  • ‪Lobby Bar - ‬2 min walk
  • ‪Aroma Café - ‬19 min drive
  • ‪Copal - ‬18 min drive
  • ‪Grand Lobby Bar - ‬18 min walk

About this property

Moon Palace Nizuc - All inclusive

Moon Palace Nizuc - All inclusive features a golf course, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and access to locker space. Other amenities at this all-inclusive property include a children's pool, a gym, and outdoor tennis courts.
Guests can expect to find free WiFi and 47-inch Smart TVs with digital channels and Netflix. Memory foam beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include indoor private hot tubs, balconies, and minibars.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Moon Palace Cancun - All-Inclusive
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  • Pool
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  • Spa
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8.2 out of 10, Very Good, 3,057 reviews
$367 nightly
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Caporales
  • Carvao
  • Manglar
  • Palapa Pelícanos
  • Sweet & Coffee

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • No elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 34 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.
Property Registration Number 005-007-000963/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Moon Palace Nizuc All Inclusive All-inclusive property Cancun
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Frequently asked questions

Is a free cancellation option available at Moon Palace Nizuc - All inclusive?

Moon Palace Nizuc - All inclusive offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Moon Palace Nizuc - All inclusive?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Moon Palace Nizuc - All inclusive on May 11, 2026 start from $463, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Moon Palace Nizuc - All inclusive?

This property is located in Cancun, a short 19-minute walk from Moon Palace Golf Club and also 6 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Xoximilco and Arrecife de Puerto Morelos National Park within a short drive.

Will I be able to park at Moon Palace Nizuc - All inclusive?

Yes, valet and self parking are offered for free at the property. An electric car charging station and bicycle parking are also available.

Is a spa located at Moon Palace Nizuc - All inclusive?

AWE Spa is the property's spa and services include sports massages, Swedish massages, couples treatments, and reflexology.

Are there luxury amenities available at Moon Palace Nizuc - All inclusive?

Yes, guests can indulge in luxuries such as a private indoor hot tub, 6 restaurants, and champagne service at this property.

Does Moon Palace Nizuc - All inclusive feature a casino?

No, Moon Palace Nizuc - All inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace Nizuc - All inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

What do couples enjoy most about Moon Palace Nizuc - All inclusive?

At this beachfront property, there are many amenities for couples, including a private indoor hot tub and champagne service in each guestroom, and some feature ocean view.

Does Moon Palace Nizuc - All inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Moon Palace Nizuc - All inclusive have a restaurant with a breakfast menu?

Yes, Moon Palace Nizuc - All inclusive has 6 restaurants, and serves free buffet breakfast.

Will Moon Palace Nizuc - All inclusive allow pets to stay free of charge?

No, pets aren't allowed at Moon Palace Nizuc - All inclusive though service animals are welcome.

Does Moon Palace Nizuc - All inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to Moon Palace Nizuc - All inclusive?

The closest major airport to Moon Palace Nizuc - All inclusive is Cancun Intl. Airport (CUN), which is 7.7 mi away (18 minutes by car).

Can I book a room with a balcony at Moon Palace Nizuc - All inclusive?

Yes, every guestroom at Moon Palace Nizuc - All inclusive comes with a balcony and some offer ocean and garden views.

Does Moon Palace Nizuc - All inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Moon Palace Nizuc - All inclusive.

Moon Palace Nizuc - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1009 reviews
Rating 8 - Good. 203 out of 1009 reviews
Rating 6 - Okay. 85 out of 1009 reviews
Rating 4 - Poor. 38 out of 1009 reviews
Rating 2 - Terrible. 37 out of 1009 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

David A, Spring

Stayed 5 nights in Dec 2025

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Moon Palace Nizuc was a great stay. The food was outstanding at both the breakfast and dinner buffet. Elsy made my egg every day. I love the bread and made use of the toaster. There are tons of options for food.The a’la cart restaurants were also very good. We were pleased with the evening entertainment, as well as the sweet Shop. The beds were pretty comfortable, but the pillows not so much unless you like them squishy. They did housekeeping for us upon request each time doing an excellent job. The staff was very good and always wanted to help. The entertainment team was nice though only one game per day on average in the pool. There was blackjack a couple of days. We did not travel with children so we don’t have any clue on what was going on with that. The bartenders at the lobby, Armando and Eric or the absolute best! Tony helped us on the way out with some discounts for future stays. The beach was unusable, but at no fault of the hotel. It was very easy to travel from Nizuc to the Sunrise by a shuttle. We got a ride with almost no waiting every time we wanted to transport back-and-forth. There was some NFL playoff games and they did a good job trying to get the biggest screen for us for the Packer Bear playoff. Eventually, we ended up watching TVs, but it was fine. They do try to sell you an invite to a 90 minute event, but we declined a few times. Check in and check out was a breeze. Use the slippers provided in the rooms as your feet get dirty. Same loud music at pool.
Buffet
Poolside shrimp
Seared tuna
Ocean view
Stayed 7 nights in Jan 2026

8/10 Good

Stephanie, Calgary

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent. Required medical services due to illnesses and the doctors were amazing
Stayed 8 nights in Dec 2025

10/10 Excellent

Jeremy

Stayed 5 nights in Jan 2026

8/10 Good

Deneb

Traveled with family
Liked: Cleanliness, property conditions & facilities
Options for food were ok.
Stayed 7 nights in Jan 2026

10/10 Excellent

Sujeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Dec 2025

8/10 Good

ANDREW

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was beyond satisfactory
Stayed 5 nights in Dec 2025

10/10 Excellent

Rock

Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel. Ocean view was incredible. It was better than Grand beach. Grand and Nizuc has no waves and not clean beach. That's why there have big pool. Food was very good except japaneses. Donot buy voucher or membership of Moon Palace. I was trying to voucher but hotel was full and cannot use it.
Stayed 6 nights in Jan 2026

10/10 Excellent

Denise

Stayed 3 nights in Jan 2026

10/10 Excellent

Suela

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Staff was very welcoming. I suggest eating dinner at different restaurants especially at Sunrise hotels. Food was really good. Clean rooms and overall. What needs attention is the bed , new bed needed asap . Our back hurts for days.
Stayed 7 nights in Dec 2025

10/10 Excellent

Andreia

Liked: Property conditions & facilities
Stayed 5 nights in Dec 2025

6/10 Okay

JAVIER JESUS

Stayed 5 nights in Dec 2025

10/10 Excellent

Ketsara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great services, great food,
Stayed 3 nights in Jan 2026

10/10 Excellent

Eunice

Liked: Cleanliness, amenities, property conditions & facilities
Everything! Clean room, nice staff, great food!
Stayed 3 nights in Dec 2025

4/10 Poor

Alonso, Las Vegas

Traveled with family
Liked: Cleanliness
Room was ok.. A little dated. TV wasn’t working. I called and they sent someone and it took 4 trips for them to fix it, one of which they tried to come in at almost 2am while we were sleeping already. Who does that? It was a party of 3 and I requested 2 beds, they gave me a king sized bed only. Had to call and they brought a roll away bed. The bad part was that they didn’t even bother to tell me at check in. The room constantly smelled like sewage. The food was mediocre at best. The resort credit that Expedia offers is misleading. It can only be used for the spa and certain tours but not all tours. It’s not for typical room charges. I won’t be staying here again.
Stayed 4 nights in Dec 2025

4/10 Poor

Hema

Traveled with family
Food
Stayed 5 nights in Dec 2025

10/10 Excellent

Manikandan

Stayed 4 nights in Dec 2025

8/10 Good

Susan E, san Clemente

Stayed 4 nights in Dec 2025

10/10 Excellent

Sanjana

Stayed 3 nights in Dec 2025

8/10 Good

Brindha

Nice resort with lot of amenities
Stayed 4 nights in Dec 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service and staff were outstanding, especially since it was high season.
Stayed 4 nights in Dec 2025

10/10 Excellent

isamu

Stayed 5 nights in Dec 2025

10/10 Excellent

Zsaella

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, friendly staff, lots of activities for families, lots of food options, loved the Christmas village with the train ride, dessert and drink set up. What I would change though is the over priced day pass to the Grand.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall this place is simply fantastic. The vibe, atmosphere, quality/condition of everything, restaurants, staff, etc., are all amazing. It's clean, fresh, and highly enjoyable. The pool area is wonderful, very big with multiple bars, and easy to get chairs w/ umbrellas without any hassle. The beach was nice too but nothing spectacular. The main issue is the relentless effort to sell you a palace membership. It is worse than any timeshare presentation/sales effort that I've ever had to endure. They lied and said it wouldn't be a sales pitch, then said 90 minutes (it was over 2.5 hours long), and even after three different people tried browbeating us into purchasing and we still refused, even leaving we had to deal with 2 other hard sells by people, one of which literally followed us out the door trying to get us to buy something. Even on checkout day, waiting for our ride, yet another guy tried hard to get us to buy something. It ruined one entire afternoon of our stay and left a bad taste. I advise you to avoid it at all costs, I will never sit through it again. It is simply relentless and brutal. Only other complaint is the mix drinks at the pool/beach -- they put little to no alcohol in them. I could drink 7 margaritas and not feel anything. Stick with beer or watch them make your drink so you can ensure they are actually putting real booze in it.
Stayed 5 nights in Dec 2025

2/10 Terrible

Rajesekhar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was bad. Rooms are ok.
Stayed 3 nights in Dec 2025

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