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Recent guest reviews

The food is amazing in the restaurants that my wife and I ate at. We loved La Isla, Santa Fe Grill and Kampai. We didn’t like the attention we got once we checked in. The front desk clerk was not too friendly and didn’t explain to us with details. I say this because there was another group that was being checked in as I waited my turn and waited a good 20-25 minutes. That was not the problem. The problem was he didn’t explain to me everything he had explained to the earlier group. He was done with me in 10 minutes. I didn’t get all the details just a, here’s the map and your room is just right outside… I had written already how our check in was with the hotel’s review. The next day, one of the general managers found me and she wanted to apologize for that incident. I thought that was awesome. It showed me that they are on top of things. Besides that El Dorado is a very beautiful hotel. Our personal concierge was very helpful and friendly. I would love to back some time in the near future.

Very pretty with lots of choices, bars, activities, and restaurants. Everyone is so friendly.

The resort does not have public restrooms located near the pools , which I find disturbing people are drinking and I know they were not walking up to their second floor rooms. So this encourages un sanitary practices.

Property is stunning. Food & drinks are horrible quality. Beach is super rocky so it’s very hard to swim. There are large concrete barricades in the ocean which are ugly to look at. Lots of seaweed on beach. Lots of staff but they never seem to be able to help just try and upsell you. Everything we enjoyed we had to pay more for. Spent another $1k for 5 days on top of the all inclusive to make the experience better

The property is amazing. Food and drinks are of high quality. Didn't know an All inclusive could be this good. View and the pool in the room was incredible. Make sure your room gets enough sunlight. Unfortunately our had sun only in the morning for few hours and water can get a bit cold. Concierge concept is a bit gimmicky, didn't add much value to our stay. Shows where good. Spend a week with our last 2 nights at the Casitas and it was worth the change.

Beautiful resort! The rooms are very nice and clean! The manicured lawns are incredible, just a beautiful resort to stay in! The friendliness of the staff incredible, would definitely recommend this resort to anyone looking to stay in a beautiful resort in Playa del Carmen!

This was my second visit. I felt the staff was friendly, you could tell they tried hard to impress you but I just wasn’t impressed. I had bugs in my room. My jacuzzi looked gross- paint peeling up and there was water puddles in it everyday but we never used it. Took 2 days to get wash cloths. One night they left me treats in my room- 2 jelly candy squares and a chocolate truffle, bugs all over it. GROSS! Next time just give me a sealed snickers bar, even a miniature size would have been better. They don’t pick up your room service dishes in a timely manor and the room service is ALWAYS COLD. Drinks were ok. Most bar staff was good. They have golf carts to transport you around the resort and you are constantly needing to get out of their way. We walked everywhere, the resorts isn’t that big. Also the staff would take rides in the gold carts, really you can’t walk?

Celebrated our 32nd Anniversary at El Dorado Casita Royale. We had a good time. The staff was very friendly. Our stay was missing the attention to details that we experienced at the Excellence Riviera Maya the year before. Layout of Grounds: Just want to let you know their is a lot of walking involved. We stayed in room 2902 and it was 0.7 miles to Cocotal where we ate breakfast. I also noticed that there was not much color to the grounds. There was a lot of greenery but not many flowers. The general appearance of the lawn was OK compared to other resorts we have visited in the past. Room: We had a swim up suite. The pool was just outside our door which was great. We were not impressed with the size of the room. There were also quite a few ants. It was just not up to par to what we were expecting. We also had to call the front desk for them to stock the refrigerator and toilet paper. Overall we had a great time but were expecting much more. There are much better options available based on our experience. This was our 5th time to an all-inclusive resort.

Our visit overall was excellent. There are many restaurants to choose from and the staff are very friendly. The resort is well maintained. We only had a complaint about our beach butler which was pretty much never around and the shuttle service was par at best. This is surprising because we didn't have these issues on our first visit. I would recommend considering the weather as this is the rainy season for the area.

Beautiful resort, and highly recommend staying in the Casitas.

Km 45, Carretera Cancun - Tulum Playa del Carmen QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining

El Manglar Golf Course is a short stroll from El Dorado Casitas Royale, Gourmet All Inclusive by Karisma, and other popular attractions like Maroma Beach are within a few miles (5 km). This 205-room, 5-star property has 14 outdoor pools along with indoor private spa tubs and a full-service spa.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 6:30 AM to 11:00 AM. Enjoy dining at RESTAURANT COCOTAL, one of 14 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

The 205 soundproofed accommodations feature furnished balconies or patios and afford space to spread out with dining areas and sitting areas. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Select Comfort beds are dressed in Egyptian cotton sheets and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include indoor private spa tubs, free minibar items, and coffee makers.


Property features

Guests of El Dorado Casitas Royale, Gourmet All Inclusive by Karisma have access to a full-service spa, 14 outdoor pools, and a lazy river. Free valet and self parking are available, and there's also a free shopping center shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a health club, a spa tub, and a sauna.

Room options

Suite (Beach Front Casita)

1 King Bed | Sleeps 2

Suite, Private Pool

1 King Bed | Sleeps 2

Suite (Casita)

1 King Bed | Sleeps 2

Presidential Studio

1 King Bed | Sleeps 2

Guest reviews for El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Everyone (9) Couples (4) Family (2)
4
Family Partner Couples

The food is amazing in the restaurants that my wife and I ate at. We loved La Isla, Santa Fe Grill and Kampai. We didn’t like the attention we got once we checked in. The front desk clerk was not too friendly and didn’t explain to us with details. I say this because there was another group that was being checked in as I waited my turn and waited a good 20-25 minutes. That was not the problem. The problem was he didn’t explain to me everything he had explained to the earlier group. He was done with me in 10 minutes. I didn’t get all the details just a, here’s the map and your room is just right outside… I had written already how our check in was with the hotel’s review. The next day, one of the general managers found me and she wanted to apologize for that incident. I thought that was awesome. It showed me that they are on top of things. Besides that El Dorado is a very beautiful hotel. Our personal concierge was very helpful and friendly. I would love to back some time in the near future.

By on Jul 3, 2021

Review comment responded on Jul 6, 2021

Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Casitas Royale, a Spa Resort by Karisma. We are very sorry for not being able to exceed your expectations and have left this image of our services. We have worked very hard in this area in order to avoid other guests get the same impression. Our customers’ opinions and suggestions are really crucial in the process of improving our performance, so we thank your valuable comments which undoubtedly help us take a step forward in terms of client´s satisfaction. All the best!

5
Family

Very pretty with lots of choices, bars, activities, and restaurants. Everyone is so friendly.

By on May 15, 2021

Review comment responded on May 17, 2021

We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. We hope you give us the opportunity of hosting you in the near future at, El Dorado Casitas, a Spa Resort by Karisma, your Mexican Home! Thank you for choosing to stay with us. Remain at your service,

5
Everyone

By on Dec 12, 2020

Review comment responded on Dec 13, 2020

Dear Guest, Thank you for your recent review for the El Dorado Casitas Royale, a Spa Resort by Karisma, we truly value the time taken to share your experiences. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

5
Everyone

By on Sep 29, 2020

Review comment responded on Sep 30, 2020

Dear Orbitz User, Thank you for the 5-star rating!

1
Everyone

By on Sep 9, 2020

Review comment responded on Sep 14, 2020

Dear Orbitz User, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. We would like to continue our communication with you, please do not hesitate to contact our customer service department so your comments and experiences can be personally attended.

1
Partner Couples Friends

The resort does not have public restrooms located near the pools , which I find disturbing people are drinking and I know they were not walking up to their second floor rooms. So this encourages un sanitary practices.

By on Jun 12, 2019

Review comment responded on Jun 14, 2019

Dear Diana, Thank you very much for taking the time to share your experience with the Expedia community, it was an honor to host your recent stay with us. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We are truly very sorry if you were disappointed with the number of public restrooms available in the resort and around pool areas. Please rest assured we have shared your comments with our operations team for their review. Thank you once again, your feedback is truly invaluable

3
Partner Couples

Property is stunning. Food & drinks are horrible quality. Beach is super rocky so it’s very hard to swim. There are large concrete barricades in the ocean which are ugly to look at. Lots of seaweed on beach. Lots of staff but they never seem to be able to help just try and upsell you. Everything we enjoyed we had to pay more for. Spent another $1k for 5 days on top of the all inclusive to make the experience better

By on Apr 16, 2019

Review comment responded on Jun 14, 2019

Dear M, Thank you very much for taking the time to share your experience with the Expedia community, it was an honor to host your recent stay with us. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.

5
Partner Couples

The property is amazing. Food and drinks are of high quality. Didn't know an All inclusive could be this good. View and the pool in the room was incredible. Make sure your room gets enough sunlight. Unfortunately our had sun only in the morning for few hours and water can get a bit cold. Concierge concept is a bit gimmicky, didn't add much value to our stay. Shows where good. Spend a week with our last 2 nights at the Casitas and it was worth the change.

By on Feb 13, 2019

5
Everyone

By on Dec 29, 2018

Review comment responded on Jan 1, 2019

Hola! First we want to thank you for your positive and kindly feedback. I hope we have the pleasure to welcome you once again very soon. Best regards,

5
Everyone

Beautiful resort! The rooms are very nice and clean! The manicured lawns are incredible, just a beautiful resort to stay in! The friendliness of the staff incredible, would definitely recommend this resort to anyone looking to stay in a beautiful resort in Playa del Carmen!

By , from Houston, TX on Sep 12, 2018

Review comment responded on Sep 12, 2018

Hola! It has been a pleasure to read your recent review. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Hoping to welcome you once again at El Dorado Casitas Royale, a Spa Resort by Karisma.

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Km 45, Carretera Cancun - Tulum, Playa del Carmen, QROO 77710
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