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Recent guest reviews

The property location is in a great area. Walking distance to the beach and many restaurants. The park and square is right in front of hotel. The Aldo bus stop is on the corner. So getting from and to airport is easy. There is no road noise as the hotel is off 5th ave. We had an ocean view room on 2nd floor. Room 257 was clean and big. The bathroom is older and didn't have hot water for showers. Balcony was big with 2 plastic chairs and table. Pool is small and no view of water. Wifi is in the lobby so it doesn't reach the rooms. But we were able to use on our balcony. Safety at night is not an issue as the hotel locked up. But you can leave and enter as needed. Front desk was helpful when ever we needed.

Property is close to the beach and 5th Ave. Big thumbs up on that. Big thumbs up on the hotel price per night too.Desk staff does as little as possible for you. Office staff is excellent. Cleaning staff does not replace coffee or towels everyday.

This property is the best of the best in playa del Carmen area that why we stayed 2 weeks each time in last 4 years. Cleanliness was super, the staff personnel’s always smile, friendly and helpful. Location is at center town so it close to everything, and the price is very reasonable. At last, We feel homey when we stayed at the same junior suite every year. Thanks for your courtesy that surprised us.

I liked the location, cleanliness and the staff, the size of the room and that we had a couch and a little table, but the water pressure and temperature was really bad. Room 205

Very convenient location next to EVERYTHING,town,park ADO,everything , hot water has a little to be desired safe was broken but sataffwas very friendly

Perfect hotel for our stay next to everything like taxis, town, beach and ferry.

The hotel is on a very busy street where you'll hear the street performers perform 6 or more times a day....they're on repeat. People outside the hotel approached us to sell us drugs. The hotel is close to the beach, but the beach was so terrible (crowded, loud and full of seaweed). The hotel room was semi-clean at a first glance, the shower water pressure was non-existent, the door lock was not secure, the staff was helpless. We were supposed to be there for 8 days but left after 2. Terrible place, save your money and find a resort elsewhere.

Awesome. So close to everything so much to see & do ocean right there town right there ferry right there. I’ll be going back

We've been staying in junior suite and the room very clean. Hotel is in excellent condition and located in prime location.

Staff lacking in personality. Did not even take us to our room. No help offered at all.

Had a great stat at Casa Melissa. The hotel was less than one block from bus station and steps from beach. Steps from 5th ave and ferry to Cozumel. Pool is small, but refreshing after day at beach. Water pressure in shower wasn't very strong, but wasn't that big of deal. Staff were friendly and helpful. Changed frig in room within 15 minutes after notifying them original one wasn't working. Clean rooms with good air conditioning. Great Stay

We had a room with double beds. There was pretty much not much space outside of that. The bathroom was fine though and it had an OK closet size. The beds were fairly uncomfortable also. The room was clean though. The woman at the front desk was not very friendly at all, as was the guy when we checked out. They both acted like they had better things to do. The pool was pretty small, but in good shape. We had an "ocean view" room. Since we were on the first floor it was more like a partial view, which wouldn't have been bad except the lot in front of the hotel was just an open space filled with junk (literally).

The hotel was in a great location near 5th street and the beach.

If you threw a Sleeping bag on a concrete floor, would be as comfortable as the bed, no keys for the lock boxes, so just leave your important documents somewhere in your luggage, and take a chance on that! And don't plan on taking a hot shower cause that probably won't happen either! If you happen to get a room facing the ocean you'll probably be awake till 3:00 am till the live band plays its last set for the night!! Never again!!

Loved our stay at Casa Melissa. Within walking distance to so many places and on the quieter end of PDC. Taxi station, Ferry and ADO two blocks from hotel to take you on day trips. Must have dinner at Senor Frogs and dance in the ocean under the moonlight :)

Central to everything going on in PDC. Anything you could need is literally a block or less away. It's not a full service resort but if you like to make your own adventure and just need a great place to stay, Casa Melissa is it.

I'm not a resort type of traveler and I chose this hotel randomly. I just loved it. Located close to everything but not in a super crowded/ heavy party area. The room is no frills but perfect. The only thing is that it is close to a main plaza where there are Mayan performers with both drums and flutes so after a few days it gets annoying. The staff was so nice. Didn't use the pool. The 2 min walk to the ocean was too tempting!

The location was perfect but the hotel was a little old. Our balcony was facing the street. Those rooms don't have a to much water pressure. I would stay in this hotel again but next time I would make sure my room is a beachfront room because those rooms are a little newer and have better water pressure.

The value for what you get is a perfect 10. You are close to the beach, Fifth Ave, and the main plaza in Playa. We got an ocean front view on the third floor and it was well worth the upgrade for the view and the ocean breeze. The rooms were clean, and furnished with high quality fixtures. I also will commend the front desk for assisting me when my airport transfer did not show up and meet us in the lobby when they were supposed to. She helped contact the agency, found their number, and was a true advocate on my behalf. Not being able to speak spanish she was my savior, allowing me to get to the airport on time.

I loved my stay here. it was a great hotel. I cant wait to go back. very nice room and pool. Loved it!! Loved it!! Loved it! Loved it!! Loved it!! Loved it!! Loved it!! Loved it!! Loved it!! Loved it!! Loved it!! Loved it!! Pertect stay. will retrun. Loved it!! Loved it!! Loved it!!

Ave. Juarez, entre 1ra y 5ta Norte Playa del Carmen QROO

Hotel highlights

  • Steps from Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in public areas
  • Outdoor pool
  • Concierge services

Located in Downtown Playa del Carmen, Casa Melissa is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 33-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a children's pool, and concierge services.


Rooms

All 33 individually furnished rooms feature minibars, free bottled water, and safes. Guests can expect to find 32-inch plasma TVs with cable channels. Hair dryers are also included.


Property features

Guests staying at Casa Melissa enjoy an outdoor pool, a children's pool, and free WiFi in public areas. You can take advantage of discounted offsite parking, along with an area shuttle for a fee. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage.

Room options

Standard Room, 1 Bedroom, Partial Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Studio, Ocean View

2 Double Beds | 1 Double Sofa Bed | Sleeps 3

Junior Suite, 1 King Bed, Oceanfront

1 King Bed | Sleeps 2

Standard Room, 1 Bedroom, Ocean View, Oceanfront

2 Double Beds | Sleeps 3

Guest reviews for Casa Melissa

Everyone (13) Couples (8) Family (4) Friends (1)
4
Partner Couples

The property location is in a great area. Walking distance to the beach and many restaurants. The park and square is right in front of hotel. The Aldo bus stop is on the corner. So getting from and to airport is easy. There is no road noise as the hotel is off 5th ave. We had an ocean view room on 2nd floor. Room 257 was clean and big. The bathroom is older and didn't have hot water for showers. Balcony was big with 2 plastic chairs and table. Pool is small and no view of water. Wifi is in the lobby so it doesn't reach the rooms. But we were able to use on our balcony. Safety at night is not an issue as the hotel locked up. But you can leave and enter as needed. Front desk was helpful when ever we needed.

By , from Chicago on Feb 16, 2020

Review comment responded on Feb 17, 2020

Dear Guest Thank you very much for your recent stay at Casa Melissa and thank you very much for your comments. Regarding the different comments let me inform you the wifi is available only at lobby in any mooment we offer wifi in a room. The pool is small because we are a 3 start hotel, only the resort offers you a infinito pool. We are verify the hot water in the shower. Thank you for the recent stay. Cordailly

3
Family

Property is close to the beach and 5th Ave. Big thumbs up on that. Big thumbs up on the hotel price per night too.Desk staff does as little as possible for you. Office staff is excellent. Cleaning staff does not replace coffee or towels everyday.

By on Jan 6, 2020

Review comment responded on Jan 7, 2020

Dear Guest Thank you very much for your recent visit at Casa Melissa. For us will very important to know what room stayed and we will verified the comments did it. Best Regards

5
Family

This property is the best of the best in playa del Carmen area that why we stayed 2 weeks each time in last 4 years. Cleanliness was super, the staff personnel’s always smile, friendly and helpful. Location is at center town so it close to everything, and the price is very reasonable. At last, We feel homey when we stayed at the same junior suite every year. Thanks for your courtesy that surprised us.

By on Jun 19, 2019

Review comment responded on Jun 19, 2019

Dear Guest, Thank you very much for your preference at Casa Melissa and hope to see you soon, Best Regards

4
Friends

I liked the location, cleanliness and the staff, the size of the room and that we had a couch and a little table, but the water pressure and temperature was really bad. Room 205

By on Apr 24, 2019

Review comment responded on Apr 25, 2019

Dear Guest, Thank you very much for recent stay at Casa Melissa and we appreciatte your comments regading of the water pressure and temperature, we are going to check.

5
Family

Very convenient location next to EVERYTHING,town,park ADO,everything , hot water has a little to be desired safe was broken but sataffwas very friendly

By on Apr 24, 2019

Review comment responded on May 3, 2019

Dear Guest, Thank you very much for your stay at Casa Melissa and we are going to verify the the hot water and please let me know the room number for to check the safe Best regards

4
Friends

Perfect hotel for our stay next to everything like taxis, town, beach and ferry.

By on Feb 26, 2019

Review comment responded on Feb 27, 2019

Dear Guest, Thank you very much for your recent stay at Casa Melissa and hope to see you soon. Best Regards

1
Everyone

The hotel is on a very busy street where you'll hear the street performers perform 6 or more times a day....they're on repeat. People outside the hotel approached us to sell us drugs. The hotel is close to the beach, but the beach was so terrible (crowded, loud and full of seaweed). The hotel room was semi-clean at a first glance, the shower water pressure was non-existent, the door lock was not secure, the staff was helpless. We were supposed to be there for 8 days but left after 2. Terrible place, save your money and find a resort elsewhere.

By on Jan 13, 2019

Review comment responded on Jan 16, 2019

Estimada Sra. Irina, Muchas gracias por sus comentarios y nos apena mucho que algunos comentarios no fueron, otorgados a tiempo para poder checar estos inconvenientes, ya que otros detalles fueron atendidos en su momento de acuerdo a su gentil solicitud y mismo que fueron solucionados.

5
Everyone

Awesome. So close to everything so much to see & do ocean right there town right there ferry right there. I’ll be going back

By on Dec 11, 2018

Review comment responded on Dec 11, 2018

Dear Guest, Thank you very much for your recent visit and hope to see you soon.

5
Everyone

We've been staying in junior suite and the room very clean. Hotel is in excellent condition and located in prime location.

By on Jun 30, 2018

Review comment responded on Jul 3, 2018

Dear Thomas, Thank you very much for your recent visit and for your comments Best Regards

3
Everyone

Staff lacking in personality. Did not even take us to our room. No help offered at all.

By on May 22, 2018

Review comment responded on May 24, 2018

Dear Guest Thank you very much for your comments and I really appreciate you dates of your recent stay. Apologies for the rude assistance of the front desk collaboratore and we verify this situation. Best Regards

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