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Recent guest reviews

Great location, no beach if you are one that wants to walk miles on the beach, this isn’t the place. Even though I booked to stay in the adult only section of the hotel, there were kids everywhere. They did move us to a different room farther away from the pools and that was appreciated. The 18 beach was the ONLY place we could have a quiet relaxing day in the sun.

Our group of 8 in their late 30s had a great time at the pool on the adults side each day. The music playing throughout the resort was great. Food was fine. Only complaint is that the rooms are loud at night - the noise from the hallways carries into the rooms. Once we got earplugs we were fine.

I loved everything about this property staying in Heaven was just what my doctor would have ordered for peace and tranquility. The beach (lagoon) was perfect this afforded me the opportunity to enjoy the ocean in a tranquil relaxing setting. I was in the ocean every day for hours and enjoyed every second. The staff were so friendly and accommodating, the food was good the resort was beautiful and kept spotless. The SPA was amazing and massages excellent. I will be back!!!!

Modern facilities, great staff, Grisell went above and beyond! Did not like the lack of beach...

Beautiful resort, fun and entertaining staff, good food, comfortable room! The vibe at this resort was one of the best we’ve experienced! The music was awesome. We’ll definitely visit again!

The staff was amazing. They were so attentive. It seemed like the resort wasn’t at full capacity when we went, which was nice. No problem getting a spot by the pool or beach. I will be back!

We had a fantastic experience at the Hard Rock Riviera Maya and it started with a Margarita while we were checking in. ALL staff were very accommodating and friendly, especially the front desk staff who upgraded us to a suite with outdoor jacuzzi and then let us keep the room after our flight was cancelled and we need to stay another night. While the food at the buffets was good, we weren't expecting Michelin star quality and we perfectly satisfied by the large spread. However, the food at each of the restaurants for dinner was amazing with the guacamole, barbacoa, and Mayan coffee at Frida being our favorite. Pools were a little chilly but what do you expect in the winter? Entertainment, especially the pool challenges and Michael Jackson show were phenomenal. The spa was perfect, just what we were hoping for and the limitless resort credit made for some great experiences. We had a great time at the Hard Rock Riviera Maya and are so happy we picked such a fantastic place for our first trip to Mexico.

Went for our honey moon. The staff is great. Beaches are perfect. Food was good. Nothing to complain about. Will go back again.

The staff was super nice, food and drinks all inclusive no exceptions. Exceed my expectations. Cool atmosphere all around the hotel.

(Heaven Side) Overall we had a good stay. There was a few staff members that made it all more worthwhile: Edel: He showed us to our rooms and handled our bagged. He gave a wonderful tour and was very personable. *Clary: My personal favorite staff member. She was just a DELIGHT. Very intelligent as she is beautiful and booked places to eat for us, gave us advice, as even helped us with a room upgrade even though it wasn't in her job description. Lucy-Always helped up with any information we needed regarding tour times *Remi-He was our waiter in the Market Grill and was very special to us. He was beyond personable and went out of his way to ask of if we needed anything. I asked for a to-go box each day and when he saw me, he remembered I would need one and had one ready BEFORE I asked. He deserves special recognition Alexandra-Best all-around hustler Maria & Rubio-Gave one of the most wonderful massages ever (Deep Tissue) Josephina- Mexican Eatery server that was sincere and hardworking, always pampering us Yovanni- My husband left some of his clothes in a drawer and Yovanni sent them in the mail to him. What a relief. Also, he contacted us as arranged a time to eat at another restaurant-romantic dinner. He is ON TOP of it and needs to be promoted PRONTO.

Would not recommend this hotel for someone who enjoys good food on their vacation. You can tell they are feeding a large group of people due to the poor food quality. Pros: Golf, and overall hotel facilities.

Unlimited drinks, unlimited food, fun and accommodating staff

Have stayed at other Hard Rock all inclusive resorta, all have been great, cant beat the experience and quality of service, great rooms and for me the great food and options to choose from.

Welcoming staff. Very friendly. Lots of activities. Lots of food. Very relaxing. Spa is a must !

Hotel was excellent. Clean nice rooms. Staff was very courteous and professional.

2 adults over 50 with 2 20-year olds. Everybody had fun. Everyone satisfied!

I have been to Mexico more than 6 times now. Comparing all the locations, I was highly satisfied with HR resort. I absolutely LOVED this place and didn't want to leave! Their staff was nicer, all-inclusive good quality & tasty food, more options of restaurants than any other, more than 5 options for catching some sun (pools and ocean beach), more beautiful & artistic grounds, many shopping options, a wide range of fun activities, and they had the best spa! It's super clean all around. Beds and the hotel room was spacious and comfy. You have a patio with a hammock and plenty of storage. Also, there is a free open bar in your own room! They just take it to another level compared to the other locations I have been to. I can't get over how super nice and accommodating the staff was. They bend over backwards to make sure you feel right at home and stress-free. I am a world traveler and never experienced the consistent goodness like I did here. I know I will be seeking out the Hard Rock Resort hotels for my next vacay (Punta Cana!). I can't think of anything else that could have made it better. They covered it all.

Hotel was beautiful. Staff amazing. Treated like a rock star from moment you check in. Everyone friendly with smile on their faces at all times. Little ceasar at the pool heaven side and his entire staff amazing, lots of fun. Pool concierge helpful. Jesus concierge, yazmin check in, Manuel ,allison pool staff everyone amazing. Wish i could remember everyones name to write it down. Rock spa was heaven so relaxing. Fantastic hot stone massage.already planning my next trip there and only got back yesterday. Food and drinks top knotch

Carretera Cancun-Chetumal KM 72 Puerto Aventuras QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive places you within 2 miles (3 km) of Puerto Aventuras Golf Club and Puerto Aventuras Marina. This 577-room, 4.5-star property has 3 outdoor pools along with a private beach and a full-service spa.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 9 restaurants, including Toro, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

The 577 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Private spa tubs, coffee makers, and free bottled water are other standard amenities.


Property features

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 90.00 per room roundtrip. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a free water park, a nightclub, and karaoke.

Room options

Rock Suite Platinum

1 King Bed and 2 Double Beds | Sleeps 6

Deluxe Platinum Sky Terrace, one king bed

1 King Bed | Sleeps 2

Deluxe Diamond, one king bed

1 King Bed | Sleeps 2

Deluxe Gold king bed PURE allergy-friendly

1 King Bed | Sleeps 2

Guest reviews for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Everyone (12) Couples (10) Family (3) Friends (3)
5
Partner Couples

By on Mar 27, 2021

Review comment responded on Mar 27, 2021

Dear Guest, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests’ satisfaction. We feel very excited by your kind words that help us to keep on rolling every day! Cannot wait for you to come back!

2
Friends

Great location, no beach if you are one that wants to walk miles on the beach, this isn’t the place. Even though I booked to stay in the adult only section of the hotel, there were kids everywhere. They did move us to a different room farther away from the pools and that was appreciated. The 18 beach was the ONLY place we could have a quiet relaxing day in the sun.

By , from Traverse City, Mi on Jan 28, 2021

Review comment responded on Jan 28, 2021

Dear Sasha, I would like to thank you for sharing your opinion with us. I sincerely regret we did not meet your expectations. Due to maintenance and Hard Rock Hotel Riviera Maya's commitment to providing guests the best vacation possible, the Hacienda pool was closed starting January 17, 2021. All guests are still welcome to enjoy the waterpark, Woodward Riviera Maya, and select restaurants on the Hacienda side. Families can also enjoy select amenities and restaurants on the Heaven side, including the newly remodeled Heaven pool. Thank you. Sincerely. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.

5
Friends

Our group of 8 in their late 30s had a great time at the pool on the adults side each day. The music playing throughout the resort was great. Food was fine. Only complaint is that the rooms are loud at night - the noise from the hallways carries into the rooms. Once we got earplugs we were fine.

By on Feb 26, 2020

Review comment responded on Feb 26, 2020

Dear Rocker! It has been such a pleasure having you with us and we truly appreciate your comments. Facilities, as well as the great service we provide, are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We cannot wait for your next visit! Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5
Family

I loved everything about this property staying in Heaven was just what my doctor would have ordered for peace and tranquility. The beach (lagoon) was perfect this afforded me the opportunity to enjoy the ocean in a tranquil relaxing setting. I was in the ocean every day for hours and enjoyed every second. The staff were so friendly and accommodating, the food was good the resort was beautiful and kept spotless. The SPA was amazing and massages excellent. I will be back!!!!

By on Dec 15, 2019

Review comment responded on Dec 15, 2019

Hello, Wow! Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching with the epic service that makes us stand out. I hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.

5
Everyone

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Dear Guest, Thank you so much for giving us 5 stars! We are so happy to know that you have experienced the amplified service at Hard Rock Riviera Maya, ¡we are already waiting for your next visit to keep Rocking your stay! Regards,

5
Friends

Modern facilities, great staff, Grisell went above and beyond! Did not like the lack of beach...

By on Oct 11, 2019

Review comment responded on Oct 11, 2019

Hello, Thank you for taking the time to share your comments with us. We are so happy to know we met your expectations and had an amazing stay with us. You can be assured I will share your kind comments with Griselle. Kind regards. Jan Hundrieser General Manager

5
Partner Couples

Beautiful resort, fun and entertaining staff, good food, comfortable room! The vibe at this resort was one of the best we’ve experienced! The music was awesome. We’ll definitely visit again!

By , from Erie, PA on Feb 24, 2019

Review comment responded on Feb 25, 2019

Dear Lisa, Wow! Thank you for your detailed review! We can see that you lived the Rock Star experience at the fullest. Make sure that our band members will know about your comments. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Keep on rolling!

5
Family Family with small children

The staff was amazing. They were so attentive. It seemed like the resort wasn’t at full capacity when we went, which was nice. No problem getting a spot by the pool or beach. I will be back!

By on Feb 10, 2019

Review comment responded on Feb 10, 2019

Hello Guest, Thank you so much for giving us the chance to pamper you during your recent stay at Hard Rock Hotel Riviera Maya. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all staff about your kind words. Comments like yours encourage us to keep on rocking every day. Hope to see you soon and cannot wait for your next vacation with us! Sincerely,

5

great experience

Everyone

We had a fantastic experience at the Hard Rock Riviera Maya and it started with a Margarita while we were checking in. ALL staff were very accommodating and friendly, especially the front desk staff who upgraded us to a suite with outdoor jacuzzi and then let us keep the room after our flight was cancelled and we need to stay another night. While the food at the buffets was good, we weren't expecting Michelin star quality and we perfectly satisfied by the large spread. However, the food at each of the restaurants for dinner was amazing with the guacamole, barbacoa, and Mayan coffee at Frida being our favorite. Pools were a little chilly but what do you expect in the winter? Entertainment, especially the pool challenges and Michael Jackson show were phenomenal. The spa was perfect, just what we were hoping for and the limitless resort credit made for some great experiences. We had a great time at the Hard Rock Riviera Maya and are so happy we picked such a fantastic place for our first trip to Mexico.

By , from Manhattan, KS on Jan 17, 2018

Review comment responded on Jan 17, 2018

Dear Kris, Thanks for the amazing review! Hard Rock Hotel Riviera Maya is aimed at making sure you have the best experience possible and your 5-star rating says we succeeded. Knowing you loved our location and our fun staff just makes our day! Please come back soon! Best regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5

great hotel. so much to do.

Everyone

Went for our honey moon. The staff is great. Beaches are perfect. Food was good. Nothing to complain about. Will go back again.

By , from boston on May 7, 2017

Review comment responded on Jun 6, 2017

Dear derek, Thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff. We hope that we can welcome you back again soon for another rockin’ stay. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Carretera Cancun-Chetumal KM 72, Puerto Aventuras, QROO 77710
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