Skip to main content
Beginning of main content

Catalonia Riviera Maya Resort and Spa All Inclusive

3.5 out of 5.0

Recent guest reviews

My entire stay with my family of 19 with 6 different rooms was a mess. All started with a poor check-in process. We had to check with front desk 4 times with each time the same staff did not remember us and asked us again what we needed. No one smiled nor welcomed us. As privileged customers I felt there was no special treatment. My sister's room had no AC the first night and instead of moving her to another room right away, they asked her to change the temp and wait another hour twice. They didn't believe that the AC unit was broken until the next day and took an entire day to get a room available to her with no upgrade or compensation. When you walk around the resort, no staff member smiled or said hello to you. And if you appeared like you wanted to ask a question, no one looked up at you at the lobby or around the resort. One evening, we noticed they had a mexican night at one of the dining places, we saw a staff member coming out, and asked if she knew there was going to be a Mariachi show...she looked up and said "I'm finishing my shift. I don't know" and continued to walk. She didn't point us in the right direction, nor find someone to help us out. We had 4 dining reservations at 4 different restaurants, the booking of 6 rooms was slow. It took us over an hour to book in 4 restaurants, and when we get to the restaurants, they couldn't sit us together. We were literally tables apart and on opposite ends of the restaurant. So our family reunion was not as pleasant.

We love everything about the property, it was beautiful the staff was very friendly

Entertainment staff was fantastic as well as all the staff. Super friendly and lots of places to eat and drink.

The property is stretched wide and have different room options and guest privileges - however seems like they are understaffed to maintain the privileges they offer. I had booked Privileged Romance package and was specified a lot of services while booking however post checking in the hotel it turned out to be general services like others - the private beach area was over occupied and had guest with no privilege as well Vegetarian food options were quite limited to make it worse

Overall nice stay. The food was horrible every single day. The special restaurants was the best place to eat. My only problem was the inconsiderate people leaving towels on the beach and by the pool for hours unattended. While you have people by the pool and beach waiting to have a seat and enjoy.

excelent place. we are so happy to visited Catalonia Riviera Maya Resort

Avoid the “orientation” at all costs. It’s a sales pitch that lasts 2.5 hours and wastes your morning in the sun. Great service and drinks. Food is hit or miss.

all staff was awesome the bar staff excellent giovanni in the mini night club was the best bartender, had a little hiccup with the room service with upgrade status but hector at check-in cleared it all up very helpfull. Food was great just have to know what you order and what your tastes are. I always got something good at the a la cartes and they were very antentive and caring during another hiccup. Overall excellent stay and entertainment staff french and mexican were great.

We have been there before and have always had a great stay!

The resort was nice and the rooms were accommodating. Our first room had a musty smell so we had to switch rooms on the following day, which was inconvenient and time consuming. The resort credited us one dinner which I don’t believe was sufficient. However, they did allow a late check out which I appreciated. The food was average

Property was intimate, everything was walkable, great for kids! Renovated rooms- showers were leaking outside the shower doors. Resort needs more activities to do indoors cause we had 2 days of non stop rain.

Great resort and staff. Small beach area but has 3 pools and a lagoon so its worth it!

Hotel is nice and friendly staff. They kindly arranged two rooms with king size beds when we asked at check-in for all of our party. Amenities are good, although the restaurant buffet selection is far from other all-inclusive hotels we have experienced. Specialty restaurants are good. Beach is a bit rocky if you are used to the thin white sandy beach from other areas of the Riviera Maya.

Av. Xcacel, Lote 1, Plano 2 Puerto Aventuras QROO

Hotel highlights

  • Walking distance to Dolphin Discovery
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Catalonia Riviera Maya Resort and Spa All Inclusive places you next to Kantenah Lagoon and within a 15-minute walk of Dolphin Discovery. This 423-room, 3.5-star property has 3 outdoor pools along with a private beach and a full-service spa.


Dining

There are multiple options for onsite dining with 10 restaurants, including La Brisa, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and El Mercado with its ocean views. You can get a quick energy boost at the coffee shop/café.


Rooms

A plasma TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a furnished balcony, a minibar, and a coffee maker.


Property features

Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Privileged Romance

King 1 | Sleeps 2

Privileged Superior Ocean View

King 1 | Sleeps 2

Premium Room

King 1 | Full 2 | Sleeps 4

Privileged Family Suite

Queen 2 | Sleeps 6

Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive

Everyone (58) Couples (121) Business (2) Family (59) Other (8) Friends (38)
5
Partner Couples

Entertainment staff was fantastic as well as all the staff. Super friendly and lots of places to eat and drink.

By , from Atlanta, Georgia on May 19, 2019

Review comment responded on Jun 9, 2019

Dear SteveSteve, Thank you for sharing your kind review. It is always a pleasure to receive positive feedback from our guests. We are happy to know that you enjoyed our surroundings and the service from our amazing staff, who are definitely the heart of our resort. We hope you can come back soon and repeat the Catalonia experience. Best regards.

3
Partner Couples

The property is stretched wide and have different room options and guest privileges - however seems like they are understaffed to maintain the privileges they offer. I had booked Privileged Romance package and was specified a lot of services while booking however post checking in the hotel it turned out to be general services like others - the private beach area was over occupied and had guest with no privilege as well Vegetarian food options were quite limited to make it worse

By on May 3, 2019

Review comment responded on May 23, 2019

Dear guest, thank you for your opinion. I am sorry to read that this is the impression you have taken home. I have shared your comment with the department involved in order to improve our action plan. Regarding the vegetarian options, our Guest Service team is always available to assist in this type of concerns, we hope that in your next vacation feel the freedom to express what you need and thus serve you as you deserve. Thanks for your visit. Best regards.

3
Families Family with small children

Overall nice stay. The food was horrible every single day. The special restaurants was the best place to eat. My only problem was the inconsiderate people leaving towels on the beach and by the pool for hours unattended. While you have people by the pool and beach waiting to have a seat and enjoy.

By on Apr 26, 2019

Review comment responded on Apr 27, 2019

Dear guest, first of all let me thank you for the opportunity provided and the time you took to assess your experience. I regret to know that this is the final impression you have of our services and I am saddened that despite our best efforts to enforce our regulation we still have the same problem with sunbeds, this leads us to take extreme decisions and we will not hesitate to do so, the only thing that interests us is to create good experiences. Thank you very much for your visit, we hope to have the honor to serve you one more time. Best regards.

5
Families

excelent place. we are so happy to visited Catalonia Riviera Maya Resort

By on Apr 19, 2019

Review comment responded on May 9, 2019

Thanks for your comments. We hope to host you again !

4
Partner Couples

Avoid the “orientation” at all costs. It’s a sales pitch that lasts 2.5 hours and wastes your morning in the sun. Great service and drinks. Food is hit or miss.

By on Mar 24, 2019

Review comment responded on Apr 25, 2019

Dear guest, thank you very much for having the confidence to express your opinion about your recent visit. Taking advantage of this opportunity I would like to encourage that you are the only ones who can cancel or stop any presentation if you do not feel comfortable, the intention is to invite you to be part of the benefits they offer in the long term however if you do not want them you can simply cancel your invitation. Thank you very much for the opportunity provided, we deeply hope that you can return in the future, it would be a pleasure to serve you again.Best regards.

4
Families

all staff was awesome the bar staff excellent giovanni in the mini night club was the best bartender, had a little hiccup with the room service with upgrade status but hector at check-in cleared it all up very helpfull. Food was great just have to know what you order and what your tastes are. I always got something good at the a la cartes and they were very antentive and caring during another hiccup. Overall excellent stay and entertainment staff french and mexican were great.

By on Mar 20, 2019

Review comment responded on Mar 20, 2019

Dear Guest, Thanks for staying with us and for your review. We are glad that overall you enjoyed your stay with us. Thanks for your observations. We will share your comments with the involved department. This is your home and we hope to welcome you back anytime soon. Best regards. General Manager

3
Everyone

By on Mar 15, 2019

Review comment responded on Apr 6, 2019

Dear guest, we are very sorry to receive this low score however by signing your contribution as anonymous we can not identify who you are or look for if there was any situation that caused you to qualify us in this way. I hope you would like to help us by sharing more information, we love receiving feedback and improving our service. Best regards.

3
Everyone

By on Mar 14, 2019

Review comment responded on Apr 6, 2019

Dear guest, we are very sorry to receive this low score however by signing your contribution as anonymous we can not identify who you are or look for if there was any situation that caused you to qualify us in this way. I hope you would like to help us by sharing more information, we love receiving feedback and improving our service. Best regards.

5
Partner Couples

We have been there before and have always had a great stay!

By on Mar 5, 2019

Review comment responded on Mar 6, 2019

Dear guest, Thank you! Your score make us really happy and motivating us to keep working with love as we have done so far. We hope you can come back soon and repeat the same success of this holidays. Best regards.

4
Families

The resort was nice and the rooms were accommodating. Our first room had a musty smell so we had to switch rooms on the following day, which was inconvenient and time consuming. The resort credited us one dinner which I don’t believe was sufficient. However, they did allow a late check out which I appreciated. The food was average

By on Feb 21, 2019

Review comment responded on Feb 22, 2019

Dear guest, even with the inconvenience presented, you have been so kind to rate us positively and we appreciate that very much ¡Muchas gracias! We have learned from this experience and will do our utmost not to repeat it. We hope you can visit the Riviera Maya again. Best regards.

Catalonia Riviera Maya Resort and Spa All Inclusive

Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO 77783