- Walking distance to Dol...
- Free in-room WiFi
- Free parking
- Onsite dining
Catalonia Riviera Maya Resort and Spa All Inclusive
3.5 out of 5.0
Av. Xcacel, Lote 1, Plano 2,
Puerto Aventuras,
QROO
1-844-663-2269
- Walking distance to Dol...
- Free in-room WiFi
- Free parking
- Onsite dining
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Catalonia Riviera Maya Resort and Spa All Inclusive
3.5 out of 5.0
4.0
out of 5
"Good!"
See all 293 reviews
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Recent guest reviews
Food was blah. The non-air conditioned buffet was unpleasant with food sitting out in that heat Didn’t have any hot water in shower the entire trip Beautiful tho and the staff was very sweet. Hardly anyone spoke English tho. Made things a bit difficult. Pool water was very warm...not sure what can be done bout that tho. Spa services were beyond amazing. But they charged 16% sales tax and required cash for tip.
They lie to us! They said they will give us a tour of thehotel and the tour was to offer a membership of the hotel which the pressure you to get it even thought you keep saying no!!! thanks to them my family and I missed our shuttle to the airport because they change my name in the reservation!
Staff was always there for anything you need. You will never get bored will all the activities they have
My entire stay with my family of 19 with 6 different rooms was a mess. All started with a poor check-in process. We had to check with front desk 4 times with each time the same staff did not remember us and asked us again what we needed. No one smiled nor welcomed us. As privileged customers I felt there was no special treatment. My sister's room had no AC the first night and instead of moving her to another room right away, they asked her to change the temp and wait another hour twice. They didn't believe that the AC unit was broken until the next day and took an entire day to get a room available to her with no upgrade or compensation. When you walk around the resort, no staff member smiled or said hello to you. And if you appeared like you wanted to ask a question, no one looked up at you at the lobby or around the resort. One evening, we noticed they had a mexican night at one of the dining places, we saw a staff member coming out, and asked if she knew there was going to be a Mariachi show...she looked up and said "I'm finishing my shift. I don't know" and continued to walk. She didn't point us in the right direction, nor find someone to help us out. We had 4 dining reservations at 4 different restaurants, the booking of 6 rooms was slow. It took us over an hour to book in 4 restaurants, and when we get to the restaurants, they couldn't sit us together. We were literally tables apart and on opposite ends of the restaurant. So our family reunion was not as pleasant.
We love everything about the property, it was beautiful the staff was very friendly
Entertainment staff was fantastic as well as all the staff. Super friendly and lots of places to eat and drink.
The property is stretched wide and have different room options and guest privileges - however seems like they are understaffed to maintain the privileges they offer. I had booked Privileged Romance package and was specified a lot of services while booking however post checking in the hotel it turned out to be general services like others - the private beach area was over occupied and had guest with no privilege as well Vegetarian food options were quite limited to make it worse
Overall nice stay. The food was horrible every single day. The special restaurants was the best place to eat. My only problem was the inconsiderate people leaving towels on the beach and by the pool for hours unattended. While you have people by the pool and beach waiting to have a seat and enjoy.
excelent place. we are so happy to visited Catalonia Riviera Maya Resort
Avoid the “orientation” at all costs. It’s a sales pitch that lasts 2.5 hours and wastes your morning in the sun. Great service and drinks. Food is hit or miss.
all staff was awesome the bar staff excellent giovanni in the mini night club was the best bartender, had a little hiccup with the room service with upgrade status but hector at check-in cleared it all up very helpfull. Food was great just have to know what you order and what your tastes are. I always got something good at the a la cartes and they were very antentive and caring during another hiccup. Overall excellent stay and entertainment staff french and mexican were great.
We have been there before and have always had a great stay!
The resort was nice and the rooms were accommodating. Our first room had a musty smell so we had to switch rooms on the following day, which was inconvenient and time consuming. The resort credited us one dinner which I don’t believe was sufficient. However, they did allow a late check out which I appreciated. The food was average
Property was intimate, everything was walkable, great for kids! Renovated rooms- showers were leaking outside the shower doors. Resort needs more activities to do indoors cause we had 2 days of non stop rain.
Hotel highlights
- Walking distance to Dolphin Discovery
- Free in-room WiFi
- Free parking
- Onsite dining
Catalonia Riviera Maya Resort and Spa All Inclusive places you next to Kantenah Lagoon and within a 15-minute walk of Dolphin Discovery. This 423-room, 3.5-star property has 3 outdoor pools along with a private beach and a full-service spa.
Dining
There are multiple options for onsite dining with 10 restaurants, including La Brisa, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and El Mercado with its ocean views. You can get a quick energy boost at the coffee shop/café.
Rooms
A plasma TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a furnished balcony, a minibar, and a coffee maker.
Property features
Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.
Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive
Families
Food was blah. The non-air conditioned buffet was unpleasant with food sitting out in that heat Didn’t have any hot water in shower the entire trip Beautiful tho and the staff was very sweet. Hardly anyone spoke English tho. Made things a bit difficult. Pool water was very warm...not sure what can be done bout that tho. Spa services were beyond amazing. But they charged 16% sales tax and required cash for tip.
Everyone
Families
They lie to us! They said they will give us a tour of thehotel and the tour was to offer a membership of the hotel which the pressure you to get it even thought you keep saying no!!! thanks to them my family and I missed our shuttle to the airport because they change my name in the reservation!
Review comment
guest exp responded on Jul 23, 2019
Dear Guest. Thank you for writing us. We are very sorry that you felt uncomfortable. Be assured your comments have been shared with the departments involved in order to improve our service. Hopefully, you could give us the opportunity to serve you again. Regards
Families
Staff was always there for anything you need. You will never get bored will all the activities they have
Review comment
guest exp responded on Jul 6, 2019
Dear guest, thank you for sharing your wonderful experience regarding your recent vacation at Catalonia Riviera Maya. I am happy to know that your stay was satisfactory. We hope to see you back soon in paradise! Best regards.
Families
Family with small children
Families
My entire stay with my family of 19 with 6 different rooms was a mess. All started with a poor check-in process. We had to check with front desk 4 times with each time the same staff did not remember us and asked us again what we needed. No one smiled nor welcomed us. As privileged customers I felt there was no special treatment. My sister's room had no AC the first night and instead of moving her to another room right away, they asked her to change the temp and wait another hour twice. They didn't believe that the AC unit was broken until the next day and took an entire day to get a room available to her with no upgrade or compensation. When you walk around the resort, no staff member smiled or said hello to you. And if you appeared like you wanted to ask a question, no one looked up at you at the lobby or around the resort. One evening, we noticed they had a mexican night at one of the dining places, we saw a staff member coming out, and asked if she knew there was going to be a Mariachi show...she looked up and said "I'm finishing my shift. I don't know" and continued to walk. She didn't point us in the right direction, nor find someone to help us out. We had 4 dining reservations at 4 different restaurants, the booking of 6 rooms was slow. It took us over an hour to book in 4 restaurants, and when we get to the restaurants, they couldn't sit us together. We were literally tables apart and on opposite ends of the restaurant. So our family reunion was not as pleasant.
Review comment
General Manager responded on Jun 25, 2019
Dear guest, thank you for taking the time to share your experience. I really regret to know that this is the final impression of our services. Definitely the attention received is not in line with our standards and does not honor the good reputation we have achieved over the years, each hotel department has been informed of their experience and is working with the staff to improve our service. With regard to dinner as a group I must say that the not to join tables is attached to security measures, a free access for guests and staff with hot dishes helps us to avoid accidents; On the other hand, I will verify the effort that is made to seat a family as close as possible. Thank you very much for your preference, we will be happy to know that you are returning to the Riviera Maya. Best regards.
Partner
Couples
We love everything about the property, it was beautiful the staff was very friendly
Review comment
guest exp responded on Jul 6, 2019
Dear guest, Thanks for staying with us and for your great review. We are pleased to know that you had an excellent vacation, we were able to fulfill your expectations and that you enjoyed your stay with us. We appreciate the time you shared sharing your comments and we will definitely be happy to welcome you back for another exceptional vacation. Best regards
Partner
Couples
Entertainment staff was fantastic as well as all the staff. Super friendly and lots of places to eat and drink.
Review comment
guest exp responded on Jun 9, 2019
Dear SteveSteve, Thank you for sharing your kind review. It is always a pleasure to receive positive feedback from our guests. We are happy to know that you enjoyed our surroundings and the service from our amazing staff, who are definitely the heart of our resort. We hope you can come back soon and repeat the Catalonia experience. Best regards.
Partner
Couples
The property is stretched wide and have different room options and guest privileges - however seems like they are understaffed to maintain the privileges they offer. I had booked Privileged Romance package and was specified a lot of services while booking however post checking in the hotel it turned out to be general services like others - the private beach area was over occupied and had guest with no privilege as well Vegetarian food options were quite limited to make it worse
Review comment
General Manager responded on May 23, 2019
Dear guest, thank you for your opinion. I am sorry to read that this is the impression you have taken home. I have shared your comment with the department involved in order to improve our action plan. Regarding the vegetarian options, our Guest Service team is always available to assist in this type of concerns, we hope that in your next vacation feel the freedom to express what you need and thus serve you as you deserve. Thanks for your visit. Best regards.
Families
Family with small children
Overall nice stay. The food was horrible every single day. The special restaurants was the best place to eat. My only problem was the inconsiderate people leaving towels on the beach and by the pool for hours unattended. While you have people by the pool and beach waiting to have a seat and enjoy.
Review comment
General Manager responded on Apr 27, 2019
Dear guest, first of all let me thank you for the opportunity provided and the time you took to assess your experience. I regret to know that this is the final impression you have of our services and I am saddened that despite our best efforts to enforce our regulation we still have the same problem with sunbeds, this leads us to take extreme decisions and we will not hesitate to do so, the only thing that interests us is to create good experiences. Thank you very much for your visit, we hope to have the honor to serve you one more time. Best regards.
Families
excelent place. we are so happy to visited Catalonia Riviera Maya Resort
Review comment
guest experience responded on May 9, 2019
Thanks for your comments. We hope to host you again !
Catalonia Riviera Maya Resort and Spa All Inclusive
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO 77783Hotel Amenities
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Dear guest, we hope you can return to the Riviera Maya and we hope to improve the score. Best regards