The resort is very small compared to others, but we liked that. It is very clean. Not much of a beach but the pools are great. The room we were assigned was close to the lobby and the sound echoed. Very noisy, making it hard to sleep. Room was clean. We needed a few essential things brought up to the room and we had to call twice on both accounts because we didn't receive them. They are not willing to work with you to eat in the restaurants. We were only able to eat in one of them which it unacceptable.
Quadalope was fantastic. Bar tenders at swim up bar and privileged beach bar were unwelcoming. Beach was disappointing and seaweed was unpleasant. Excursions outside of resort were fantastic
I liked the little creatures around the property. I didn’t like the music that was played at the sports bar. It needs to be updated because they were old songs. And beach it was very rocky. I was disappointed.
Reserving dinner was impossible my entire stay. The sports bar was ok but it was better when they had club. Getting information from front desk was not helpful.
Great staff
We got the privilege suite and it was definitely worth it. The dining options were good, the bar options are nice and the staff was very accommodating. Would definitely come back.
The check-in was horrible we waited for 2 hours and had to get whatever room available because we were just too tired and the staff DID NOT CARE!. Day 2. Went to el Mercado restaurant for breakfast and was told I wouldn’t be let i. Because I was showing my abdomen 😂 i had an outfit and not a bathing suit- I told them all my vacation clothes were Like that and asked if I wouldn’t b allowed to eat during my stay- the “manager” there said “ well I guess you’ll starve”.
Food was not good, and the steps leading to my room was wet and the yellow paint o. Them made them very slippery
First the good stuff. The kids zone was AMAZING. Vi and Julia make all the kids feel special. Their face painting and activities are top notch. And they care! The Grill steakhouse was outstanding. Toscana Italy was good too, with a great view. The buffets have almost everything you need. The beach was nonexistent however. For us. That was the biggest disappointment. We were looking forward to making sand castles daily, and didn’t do it on property once. Crews tried, for days to take the reeking seaweed out. But 5 days into our 10 day visit we found ourselves driving to other beaches far away from the property. (Only one of the pools was out of the stinky air space). The Disney show was exceptional by great dancers and choreography. It was the only show we managed to see however, because 9:30p is a very late start for us The room. Not good The bathroom door was crumbling at the bottom. Towels were thin and tough to come by. Waiting to make reservations for dinner was exhausting. The fact that the Covid appointments, lost and found, and dinner are all done at guest services, while Concierge sits bored daily, makes no sense to me. We still liked it. We just would not go back. Again, KIDS Zone is exceptional !!!!!!
Overall, the hotel staff really tried hard to make our stay enjoyable, and it was. The algae die-off made the beaches virtually unusable, but it's hard to hold that against the hotel unless there is a better way to manage this. The cleanliness of the rooms was top-notch, I would just like to have seen better cleaning around the pool areas and on the beaches - if only the guests weren't so messy. Check-in was later than advertised because our room wasn't ready, which meant we had to lug our bags around until we had a room.
No access to the ocean.the picture from different catalonia .very disappointed .
Everything closes at 11pm and nothing to do is near.
Coffee pot in room did not work nor did in room safe. They were not fixed, and we paid for the upgrades
The property is beautiful, well-maintained. The beach is small and man made. It was disappointing not to be able to see the “classic Caribbean”. The food was not the best but was not terrible either. We loved the fact that there were a lot of fruits. I hated the fact that there is no hot tub for the cool evenings or mornings. The king size bed was horrible. I asked for a mattress topper and was promised one(never got it). The staff was very friendly. But if you really needed something specific you would have to insist on it. I feel like I just got blown off several times. You will have to come to this resort with low expectations and you will enjoy your stay. We still had a great time.
Catalonia Riviera Maya Resort and Spa All Inclusive places you next to Kantenah Lagoon and within a 15-minute walk of CEDAM Museum. This 423-room, 4-star property welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.
There are ample dining options with 10 onsite restaurants, including La Brisa, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and El Mercado with its ocean views. You can sip a beverage at the coffee shop/cafe.
Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies, safes, and phones are other standard amenities.
Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. There's free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
The resort is very small compared to others, but we liked that. It is very clean. Not much of a beach but the pools are great. The room we were assigned was close to the lobby and the sound echoed. Very noisy, making it hard to sleep. Room was clean. We needed a few essential things brought up to the room and we had to call twice on both accounts because we didn't receive them. They are not willing to work with you to eat in the restaurants. We were only able to eat in one of them which it unacceptable.
Quadalope was fantastic. Bar tenders at swim up bar and privileged beach bar were unwelcoming. Beach was disappointing and seaweed was unpleasant. Excursions outside of resort were fantastic
Dear David, We are very grateful that you have chosen us to spend your last vacation. Thank you for sharing your experience with us, we really appreciate all comments from our guests. We definitely are working since now in order to improve our service so the incidents you experienced won't be repeated again. We look forward to host you in the future. Best regards
I liked the little creatures around the property. I didn’t like the music that was played at the sports bar. It needs to be updated because they were old songs. And beach it was very rocky. I was disappointed.
Dear NormaThank you for sharing your comments.We are really sorry to hear you have experienced a different stay than expected, the feedback from our guests is very helpful in order to improve our service skills. All my best.
Reserving dinner was impossible my entire stay. The sports bar was ok but it was better when they had club. Getting information from front desk was not helpful.
Dear guest. We thank you for share with us your experience in our Property Catalonia Riviera Maya, and for give us the oportunity to be your host in your visit at Riviera Maya. On the other hand we kindly extend our sincerest apologies for not exceeding your expectations, since one of our main objectives is the satisfaction of our guests with the food quality, service, and facilities. So, we share your feed back with the department leaders to make sure your suggestions are heard. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Experiences. Catalonia Resorts
Great staff
Dear Daniel. We greatly appreciate the enthusiasm with which you describe your recent stay at our valued Catalonia Riviera Maya resort. It is also a pleasure to know that the service provided by the staff exceeded your expectations, as they are the pillar of our hotel service. Best regards and best wishes. Experiences Catalonia Resorts.
We got the privilege suite and it was definitely worth it. The dining options were good, the bar options are nice and the staff was very accommodating. Would definitely come back.
Dear ConcepciaWe are very grateful that you have chosen us to spend your last vacation. Thank you for sharing your experience with us, we really appreciate all comments from our guests. We definitely are working since now in order to improve our service so the incidents you experienced won't be repeated again. We look forward to host you in the future. Best regards