Terribly overcrowded. Always loud. Not family friendly. Too many adult situations and language. The staff go above and beyond but nothing can make up for the negative experience.
We were so thrilled to be complimentary upgraded to Privilege which we fully enjoyed! (and we also think may be worth the extra price in the future - so in making a good impression they have succeeded!) Staff overall are fantastic and want to do anything to make you happy. I love the Catalonia and this is our 2nd time at this resort. Some things have changed. I don't like how you have to book your restaurants. I felt like between booking restaurants, asking simple questions, and getting our cards to work again it took way too much time in line. We are supposed to be in the sun!!! And here I am waiting at least 30 minutes to book a restaurant. Water was too cold and I HATE how the pools are NOT heated! That will make a drastic difference in my decision in coming back here again unfortunately and it is such a simple thing. Waiters and waitresses were a pleasure. Super nice and helpful. Overall I had great experiences with the staff. There was a very rude comment made by an employee in the towel / scuba hut and I reported it to hotel staff. I hope they dealt with it accordingly but you never know. There really is no room for that sort of behavior when everyone is there to have fun and take a break from the stress of day to day life. Really put a damper on the rest of our stay. Massage was not worth the price, however the massage we had the 1st time at the Catalonia was amazing so I am not sure what went wrong this time. I would say for the price, try it out!
It was clean and well laid out Buffets were well staffed
Was placed in Yucatán Beach instead of Riviera Maya property. Pools were not the cleanest.
Food was blah. The non-air conditioned buffet was unpleasant with food sitting out in that heat Didn’t have any hot water in shower the entire trip Beautiful tho and the staff was very sweet. Hardly anyone spoke English tho. Made things a bit difficult. Pool water was very warm...not sure what can be done bout that tho. Spa services were beyond amazing. But they charged 16% sales tax and required cash for tip.
They lie to us! They said they will give us a tour of thehotel and the tour was to offer a membership of the hotel which the pressure you to get it even thought you keep saying no!!! thanks to them my family and I missed our shuttle to the airport because they change my name in the reservation!
Staff was always there for anything you need. You will never get bored will all the activities they have
My entire stay with my family of 19 with 6 different rooms was a mess. All started with a poor check-in process. We had to check with front desk 4 times with each time the same staff did not remember us and asked us again what we needed. No one smiled nor welcomed us. As privileged customers I felt there was no special treatment. My sister's room had no AC the first night and instead of moving her to another room right away, they asked her to change the temp and wait another hour twice. They didn't believe that the AC unit was broken until the next day and took an entire day to get a room available to her with no upgrade or compensation. When you walk around the resort, no staff member smiled or said hello to you. And if you appeared like you wanted to ask a question, no one looked up at you at the lobby or around the resort. One evening, we noticed they had a mexican night at one of the dining places, we saw a staff member coming out, and asked if she knew there was going to be a Mariachi show...she looked up and said "I'm finishing my shift. I don't know" and continued to walk. She didn't point us in the right direction, nor find someone to help us out. We had 4 dining reservations at 4 different restaurants, the booking of 6 rooms was slow. It took us over an hour to book in 4 restaurants, and when we get to the restaurants, they couldn't sit us together. We were literally tables apart and on opposite ends of the restaurant. So our family reunion was not as pleasant.
We love everything about the property, it was beautiful the staff was very friendly
Entertainment staff was fantastic as well as all the staff. Super friendly and lots of places to eat and drink.
The property is stretched wide and have different room options and guest privileges - however seems like they are understaffed to maintain the privileges they offer. I had booked Privileged Romance package and was specified a lot of services while booking however post checking in the hotel it turned out to be general services like others - the private beach area was over occupied and had guest with no privilege as well Vegetarian food options were quite limited to make it worse
Overall nice stay. The food was horrible every single day. The special restaurants was the best place to eat. My only problem was the inconsiderate people leaving towels on the beach and by the pool for hours unattended. While you have people by the pool and beach waiting to have a seat and enjoy.
excelent place. we are so happy to visited Catalonia Riviera Maya Resort
Avoid the “orientation” at all costs. It’s a sales pitch that lasts 2.5 hours and wastes your morning in the sun. Great service and drinks. Food is hit or miss.
all staff was awesome the bar staff excellent giovanni in the mini night club was the best bartender, had a little hiccup with the room service with upgrade status but hector at check-in cleared it all up very helpfull. Food was great just have to know what you order and what your tastes are. I always got something good at the a la cartes and they were very antentive and caring during another hiccup. Overall excellent stay and entertainment staff french and mexican were great.
Located within a 5-minute walk of Kantenah Lagoon, Catalonia Riviera Maya Resort and Spa All Inclusive is within a 15-minute stroll of CEDAM Museum. This 423-room, 4-star property welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.
There are ample dining options with 10 onsite restaurants, including La Brisa, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and El Mercado with its ocean views. You can sip a beverage at the coffee shop/café.
All of Catalonia Riviera Maya Resort and Spa All Inclusive's 423 air-conditioned rooms provide furnished balconies, free bottled water, and safes. Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include phones and ironing boards.
Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. There's free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.
thank you for your great score.
Terribly overcrowded. Always loud. Not family friendly. Too many adult situations and language. The staff go above and beyond but nothing can make up for the negative experience.
Dear guest, thank you very much for sharing your opinion with us. We are sorry to hear that this experience was not enjoyed as you wished, I will be sharing your impression with the departments involved, your feedback is very valuable and we will be monitoring our actions. Thank you very much for your visit, we hope to have the honor of serving you in the future. Best regards.
We were so thrilled to be complimentary upgraded to Privilege which we fully enjoyed! (and we also think may be worth the extra price in the future - so in making a good impression they have succeeded!) Staff overall are fantastic and want to do anything to make you happy. I love the Catalonia and this is our 2nd time at this resort. Some things have changed. I don't like how you have to book your restaurants. I felt like between booking restaurants, asking simple questions, and getting our cards to work again it took way too much time in line. We are supposed to be in the sun!!! And here I am waiting at least 30 minutes to book a restaurant. Water was too cold and I HATE how the pools are NOT heated! That will make a drastic difference in my decision in coming back here again unfortunately and it is such a simple thing. Waiters and waitresses were a pleasure. Super nice and helpful. Overall I had great experiences with the staff. There was a very rude comment made by an employee in the towel / scuba hut and I reported it to hotel staff. I hope they dealt with it accordingly but you never know. There really is no room for that sort of behavior when everyone is there to have fun and take a break from the stress of day to day life. Really put a damper on the rest of our stay. Massage was not worth the price, however the massage we had the 1st time at the Catalonia was amazing so I am not sure what went wrong this time. I would say for the price, try it out!
Dear Savana, thank you for taking the time to share your thoughts on your recent visit. For the whole team at Catalonia Riviera Maya it is important to know the result of these experiences as it allows them to know what to congratulate and also to attend to it soon in order to improve. We appreciate the confidence not only in writing it but also in expressing it immediately to the staff as it gives us the opportunity to attend the situation properly. Thank you very much for your confidence and the opportunity to spoil you, we hope you will return soon. Best regards.
It was clean and well laid out Buffets were well staffed
thanks
Was placed in Yucatán Beach instead of Riviera Maya property. Pools were not the cleanest.
Food was blah. The non-air conditioned buffet was unpleasant with food sitting out in that heat Didn’t have any hot water in shower the entire trip Beautiful tho and the staff was very sweet. Hardly anyone spoke English tho. Made things a bit difficult. Pool water was very warm...not sure what can be done bout that tho. Spa services were beyond amazing. But they charged 16% sales tax and required cash for tip.
Dear guest, we hope you can return to the Riviera Maya and we hope to improve the score. Best regards
They lie to us! They said they will give us a tour of thehotel and the tour was to offer a membership of the hotel which the pressure you to get it even thought you keep saying no!!! thanks to them my family and I missed our shuttle to the airport because they change my name in the reservation!
Dear Guest. Thank you for writing us. We are very sorry that you felt uncomfortable. Be assured your comments have been shared with the departments involved in order to improve our service. Hopefully, you could give us the opportunity to serve you again. Regards
Dear guest, we are very sorry to receive this low score however by signing your contribution as anonymous we can not identify who you are or look for if there was any situation that caused you to qualify us in this way. I hope you would like to help us by sharing more information, we love receiving feedback and improving our service. Best regards.