Very nice and great staff
Very disappointing trip. Visited secrets thinking would have a great time. Had the worst time. Staff were very unprofessional had zero idea what they were doing.
The property is brand new and still under a little finish up. The view, the food, the layout was all wonderful. That being said, the staff is what really was the best. Every person was looking to help and incredibly friendly. Their interaction really made this property a special place.
There are a lot of pools with beautiful views
I liked the customer service of their staff
Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive places you next to Punta de Mita Sea Pool and Destiladeras Beach. This 278-room, 4.5-star property has 4 outdoor pools along with a full-service spa and free breakfast.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 11:30 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
32-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and bathrobes. Other amenities include free minibar items, espresso makers, and free international calls. Bathrooms are shared; change of towels is available on request.
Guests of Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. There's free valet parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this adults-only property include a rooftop terrace, free WiFi in public areas, and a conference center.
Very nice and great staff
Very disappointing trip. Visited secrets thinking would have a great time. Had the worst time. Staff were very unprofessional had zero idea what they were doing.
Greetings Mr. Irakli, Thank you for sharing your opinion with us, we offer you our most sincere apologies for the inconveniences presented during your stay, please be certain this is for sure not the impression we wish to give our guests and it´s for sure atypical of our quality standards. Be certain we will give the proper following up on your comments. Once again we are deeply sorry.
The property is brand new and still under a little finish up. The view, the food, the layout was all wonderful. That being said, the staff is what really was the best. Every person was looking to help and incredibly friendly. Their interaction really made this property a special place.
Dear Randy, On behalf of all of us who are part of the Secrets Bahia Mita Surf & Spa family, we greatly appreciate the congratulations you offer us, after your recent stay with us. Thank you very much for the recognition you give us; We sincerely hope that each of the great moments that you found in every corner of our resort, inspires you to be with us again to continue creating unforgettable memories that remain etched in your memory. We are waiting for you soon on a future vacation. Kindest regards,
There are a lot of pools with beautiful views
Dear guest, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Hope to see you soon in the near future. Regards
I liked the customer service of their staff
Dear guest, Thank you for taking the time to share with us a 5 star review, we highly appreciate the confidence you have deposited in choosing Secrets Bahia Mita Surf & Spa Resort to spend your vow renewal getaway; your first-hand experience really helps other travelers. On the other hand, we are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members who take their job extremely seriously and truly love what they do. We look forward to welcome you back in a near future and provide you another incredible experience. Best regards,
Dear Stacey! Greetings from the beautiful paradise of Secrets Bahía Mita Surf & Spa Resort! We are glad to learn from your review you enjoy a nice stay mostly because of our attentive and warm staff! Our goal is to always pamper our guests with the best Unlimited-Luxury experience. We are looking forward to welcoming you again very soon! Best regards!