6/10 Okay
Sophia Regina Gelsomina
Nov 22, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was a solid 3 star for us.
The absolute best feature of the resort is the beach without a doubt. Clean soft sand, no coral just some rocks, great swimming and snorkelling if you know where to go. My note for this would be that they do not put out nearly enough chairs on the beach there needs to be double.
The resort is on the smaller side but the capacity It can hold makes It feel smaller. Over the weekend we stayed there we felt cramped and It was very difficult for us to get reservations anywhere due to the amount of people in the resort for 4/10 days we stayed. The resort is open to the locals in Mexico which I think is great however once the locals filled the resort up It is extremely loud and crowded and does not feel like a 4 star resort in the slightest there are no quiet spaces on the property especially once the evening music starts.
The food was excellent I have no complaints there. Not the biggest variety It does get old after 10 days but the quality of food itself was amazing.
Every single staff member was AMAZING.
The plumbing is awful and there is very obvious maintenance that needs to be done that doesn’t seem to be getting done fast enough. Toilet seats missing, the showers in the rooms are terrible.
The maids only make your bed and give you more towels. Our sheets were not changed once in the 10 days we were there.
Overall this is criticism to the owners and facility itself. Price does not match experience in our opinion.
Sophia Regina Gelsomina
Stayed 10 nights in Nov 2025
