The rooms need more maintenance. Especially the restrooms. The handles in the bathtub are loose. Anyone can fall and have serious injuries.
The staff were beyond rude to my partner/I and not helpful at all with my father in law and his partner. They needed extra help getting around and understanding how to use their phones to scan the restaurant menus. We had to check out the next day and pay twice as much at another resort instead. Very disappointed and was not even offered a sincere apology, much less a refund. I would DEFINITELY not recommend this resort. Look elsewhere!! This was a waste of time and money.
The way it is divided up makes it so you can enjoy different things without being bothered by things you don't enjoy. Restaurants were all good. Nightly entertainment wasn't the best.
salt water was just fine, salt water was just fine
Great hotel excellent service and food , friendly. We enjoy our time in the hotel
The private beach was awesome. We went into town to visit another property while we were there, and the beach was packed. This is a very. Ice place to stay and relax.
Check in was a little rough secondary to some booking issues. However, things only got better from that point on. Wonderful staff. Good restaurants. Comfortable beds. My family and I thoroughly enjoyed ourselves.
Amazing service, food was delicious! We did couple massages at the spa & it was one of the best massages ever!!
Third time visiting, was as amazing as the first and second time. One of my favorite places in the world to visit! I hope we can return again someday soon.
Great stay. Kids had a good time. Very family friendly
Amazing. The nature was all around us and everything felt as natural as possible in an all inclusive resort. Great location, beach, activities. Did paddle boarding and loved it. Staff was wonderful. Really, can't think of one bad thing to say.
When I made the reservation, i asked for a corner quite room. They game a room where there was families with kids. very noisy early morning and late at night. I asked to be moved and they said it was all the same around. I saw a lot of couples only and I asuumed they had rooms with no noise. Thank you
We had a great stay at the Grand Palladium! It is a really family-friendly, laid-back and well-run resort. We took advantage of their many offerings, including the Kids Club (awesome crew), the nightly shows (something different every night), the pools, the daily fitness (yoga, Aqua-spinning, salsa dancing), the beach with opportunities for surfing, kayaking, SUP, the different restaurants with really good food (and easy way to make reservations). All the staff were so nice and attentive, from Sara who remembered my breakfast preferences to Karla at the swim-up bar to Rosalia who took care of our room and hugged our son goodbye. I hope we will be back!
The room was good and comfortable but the ceiling fan was not balanced and you could hear it make noise all night. The food was not all that great but room service was good and was included in the package for free. The service everywhere was excellent and the staff was excellent also. The saltwater pool was the best part of the trip and the other pools and water park all excellent.
Punta De Mita Beach is within 2 miles (3 km) of Grand Palladium Vallarta Resort & Spa - All Inclusive while other popular attractions such as Destiladeras Beach are within 3 miles (5 km). This 517-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
This property is home to 5 onsite restaurants, perfect for a quick bite to eat.
All of Grand Palladium Vallarta Resort & Spa - All Inclusive's 517 rooms are individually furnished and have an array of amenities, including balconies, iPod docks, and minibars. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones.
Grand Palladium Vallarta Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free parking and an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.
The rooms need more maintenance. Especially the restrooms. The handles in the bathtub are loose. Anyone can fall and have serious injuries.
The staff were beyond rude to my partner/I and not helpful at all with my father in law and his partner. They needed extra help getting around and understanding how to use their phones to scan the restaurant menus. We had to check out the next day and pay twice as much at another resort instead. Very disappointed and was not even offered a sincere apology, much less a refund. I would DEFINITELY not recommend this resort. Look elsewhere!! This was a waste of time and money.
Dear Guest, Thank you for reaching out to us your comments are very important to identify areas of improvement. Please provide us with your reservation information to follow up with the Chief Departments about your experience. Kind Regards
Dear Guest, Thank you so much for taking the time to let us know your opinion about your recent stay in our hotel Grand Palladium Vallarta Resort & Spa. Your satisfaction is really important for us and we will do everything in our hands to achieve this. With kind regards. Marco Montoya Hospitality Manager
The way it is divided up makes it so you can enjoy different things without being bothered by things you don't enjoy. Restaurants were all good. Nightly entertainment wasn't the best.
Dear Mr. Orbitz Thank you for choosing Grand Palladium Vallarta Resort & spa as your vacation destination. We want to thank you for your feedback of Grand Palladium Vallarta Resort & spa. We apologize for not exceeding your expectations during your visit. We hope to have the pleasure of having you stay with us once again to attend you the way you deserve. Kind Regards, Marco Montoya Hospitality Manager
Dear Guest, We hope you were able to enjoy an incredible stay. Thank you for allowing us to form part of your new experience. Kind Regards, Alan Orozco Hospitality Manager
salt water was just fine, salt water was just fine
Dear Guest, We would really like to know more about your recent stay with us, I lament we weren´t able to provide you with stay you were looking for. If possible we would like to contact you.
Great hotel excellent service and food , friendly. We enjoy our time in the hotel
Dear Guest, It was a true pleasure having you as our guest, We are delighted to know you were able to enjoy a marvelous saty. I hope you can visit us again in a near future. Kind Regards, Alan Orozco Hospitality Manager
The private beach was awesome. We went into town to visit another property while we were there, and the beach was packed. This is a very. Ice place to stay and relax.
Dear Guest, We are very happy to now you were able to enjoy you vacations and that we were part of this. I hope to have the pleasure of having you visit us in a near future. We are here to bring the best of the best to every single one of our guests!! Kind Regards, Alan Orozco Hospitality Manager
Check in was a little rough secondary to some booking issues. However, things only got better from that point on. Wonderful staff. Good restaurants. Comfortable beds. My family and I thoroughly enjoyed ourselves.
Dear Guest, We truly appreciate you sharing your recent experience at Grand Palladium Vallarta Resort & Spa witg us. I am sorry to hear you had some issues with your check in. Am very happy to hear your stay only got better and you got to enjoy your wonderful vacations. We are here to serve and assist you in any way we can. I hope we have the honor of having you visit us once again in a near future. Kind Regards, Alan Orozco Hospitality Manager
Amazing service, food was delicious! We did couple massages at the spa & it was one of the best massages ever!!
Dear Adi, We are delighted to know we were able to exceed your expectations during your stay at Grand Palladium Vallarta Resort & Spa. Our guest´s satisfaction is one the most important thing for us. Am happy to know you got to enjoy our spa as well as our unique dishes. We thank you for having given us the opportunity of attending you. I hope you can visit us in a near future. Kind Regards, Alan Orozco Hospitality Manager
Dear Guest, Thank you for taking the time to let us know your opinion about your recent stay in our hotel. We apologize for not exceeding your expectation during your recent stay. We hope you will give us the opportunity to welcome you back at Grand Palladium Vallarta Resort & Spa. Kind Regards.