nothing special
Terrible Customer Service very rude and no communication with guests.
The rooms need more maintenance. Especially the restrooms. The handles in the bathtub are loose. Anyone can fall and have serious injuries.
The staff were beyond rude to my partner/I and not helpful at all with my father in law and his partner. They needed extra help getting around and understanding how to use their phones to scan the restaurant menus. We had to check out the next day and pay twice as much at another resort instead. Very disappointed and was not even offered a sincere apology, much less a refund. I would DEFINITELY not recommend this resort. Look elsewhere!! This was a waste of time and money.
The way it is divided up makes it so you can enjoy different things without being bothered by things you don't enjoy. Restaurants were all good. Nightly entertainment wasn't the best.
salt water was just fine, salt water was just fine
Great hotel excellent service and food , friendly. We enjoy our time in the hotel
The private beach was awesome. We went into town to visit another property while we were there, and the beach was packed. This is a very. Ice place to stay and relax.
Check in was a little rough secondary to some booking issues. However, things only got better from that point on. Wonderful staff. Good restaurants. Comfortable beds. My family and I thoroughly enjoyed ourselves.
Amazing service, food was delicious! We did couple massages at the spa & it was one of the best massages ever!!
Third time visiting, was as amazing as the first and second time. One of my favorite places in the world to visit! I hope we can return again someday soon.
Great stay. Kids had a good time. Very family friendly
Amazing. The nature was all around us and everything felt as natural as possible in an all inclusive resort. Great location, beach, activities. Did paddle boarding and loved it. Staff was wonderful. Really, can't think of one bad thing to say.
Punta De Mita Beach is within 2 miles (3 km) of Grand Palladium Vallarta Resort & Spa - All Inclusive while other popular attractions such as Destiladeras Beach are within 3 miles (5 km). This 517-room, 4-star property has 3 outdoor pools along with indoor private spa tubs and 5 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. This property is home to 5 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
The 517 soundproofed accommodations feature balconies and afford space to spread out with dining areas and sitting areas. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries, and memory foam beds with down comforters ensure a restful night. Indoor private spa tubs, free minibar items, and coffee makers are also standard. Change of towels is available on request.
Grand Palladium Vallarta Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include a children's pool, a gym, and a spa tub.
nothing special
Terrible Customer Service very rude and no communication with guests.
The rooms need more maintenance. Especially the restrooms. The handles in the bathtub are loose. Anyone can fall and have serious injuries.
Dear Guest, Thank you for taking the time to let us know your opinion about your recent stay in our hotel. We apologize for not exceeding your expectation during your recent stay. We hope you will give us the opportunity to welcome you back at Grand Palladium Vallarta Resort & Spa. Kind Regards.
The staff were beyond rude to my partner/I and not helpful at all with my father in law and his partner. They needed extra help getting around and understanding how to use their phones to scan the restaurant menus. We had to check out the next day and pay twice as much at another resort instead. Very disappointed and was not even offered a sincere apology, much less a refund. I would DEFINITELY not recommend this resort. Look elsewhere!! This was a waste of time and money.
Dear Guest, Thank you for reaching out to us your comments are very important to identify areas of improvement. Please provide us with your reservation information to follow up with the Chief Departments about your experience. Kind Regards
Dear Guest, Thank you so much for taking the time to let us know your opinion about your recent stay in our hotel Grand Palladium Vallarta Resort & Spa. Your satisfaction is really important for us and we will do everything in our hands to achieve this. With kind regards. Marco Montoya Hospitality Manager
The way it is divided up makes it so you can enjoy different things without being bothered by things you don't enjoy. Restaurants were all good. Nightly entertainment wasn't the best.
Dear Mr. Orbitz Thank you for choosing Grand Palladium Vallarta Resort & spa as your vacation destination. We want to thank you for your feedback of Grand Palladium Vallarta Resort & spa. We apologize for not exceeding your expectations during your visit. We hope to have the pleasure of having you stay with us once again to attend you the way you deserve. Kind Regards, Marco Montoya Hospitality Manager
Dear Guest, We hope you were able to enjoy an incredible stay. Thank you for allowing us to form part of your new experience. Kind Regards, Alan Orozco Hospitality Manager
salt water was just fine, salt water was just fine
Dear Guest, We would really like to know more about your recent stay with us, I lament we weren´t able to provide you with stay you were looking for. If possible we would like to contact you.
Great hotel excellent service and food , friendly. We enjoy our time in the hotel
Dear Guest, It was a true pleasure having you as our guest, We are delighted to know you were able to enjoy a marvelous saty. I hope you can visit us again in a near future. Kind Regards, Alan Orozco Hospitality Manager
Apreciable huésped, Gracias por tomarse el tiempo de calificar su experiencia en esta su casa. Lamento sinceramente no haber cumplido con sus expectativas en esta ocasión, por favor le pido de la manera mas amable me contacte al correo electrónico hospitality.vallarta@palladiumhotelgroup.com con la finalidad de saber mas a detalle sus vacaciones en el resort. Quedo en espera de sus comentarios. Saludos cordiales, Ivan Vazquez, Hospitality Manager.