Food was terrible
This is the WORST ALL INCLUSIVE HOTEL I'VE EVER STAYED AT!!! HOW IS THIS A 5 STAR HOTEL??LEAKING FLOORS, MOLD, AND RIPPED FURNITURE. You guys REALLY NEED TO UPDATE THE ROOMS!!! FIX THE LEAKING ROOF, THE MOLD, AND REPLACE FURNITURE!!! People pay $$$ every day to stay at this hotel and you can't at the very least fix the roof and put in newer furniture? Here's my experience during the travel in Sep 2022. We were traveling with family and booked 3 rooms. All rooms had issues! The first room that we were supposed to check in had water on floor that was leaking from the roof, they checked us into another room that smelled moldy, had actual mold, there was no fans in the bathroom, and ripped couch. 5 stars? I don't think so! Rest of the family also had same issues. Next day I requested to be moved to another room because I had a headache from the mold. They did offer to move us to a little better room (junior suite) but no ocean view. They moved us and my parents. The rooms were better, however they got flooded the next day from the rain. So they finally offered to move us to family selection (towards the end of the trip) at no charge. At first they said we'd have to pay extra and I said I'm not paying a dime more... I found there's a lot of miscommunication and different front desk people telling different things. Their manager Julia was a little more understanding, but I wish those issues were treated from beginning, because we couldn't enjoy our vacation.
Excellent
We stayed 11 nights. I can’t say enough about the service. Anytime we needed anything it was taken care of immediately. The food was incredible. Omelets in the morning were excellent and the shrimp was always available and always fresh and delicious. The resort is built on a hillside so be aware there are some hills to climb no matter where you go. Nothing terrible but would be something to consider if you have mobility issues. The beach is beautiful too but there are stairs to get to it. There is also a small zoo in the middle of the resort. Cutest monkeys. All in all a great stay. Would definitely return.
Check in was easy. All the staff was very helpful. Never had to ask twice. They were always asking if how everything is. Beach is gorgeous. Great views. Only negative is that the resort is starting to show its age with a lot of cracks in walls, paint worn and some concrete needs replacing. Maybe a update in the rooms. But the food and staff were great
I like the area very quiet, but the only thing I don’t like was the night show need more seat chairs and there’s a lot of posts that block the view from the bar,
nothing special
Terrible Customer Service very rude and no communication with guests.
The rooms need more maintenance. Especially the restrooms. The handles in the bathtub are loose. Anyone can fall and have serious injuries.
The staff were beyond rude to my partner/I and not helpful at all with my father in law and his partner. They needed extra help getting around and understanding how to use their phones to scan the restaurant menus. We had to check out the next day and pay twice as much at another resort instead. Very disappointed and was not even offered a sincere apology, much less a refund. I would DEFINITELY not recommend this resort. Look elsewhere!! This was a waste of time and money.
The way it is divided up makes it so you can enjoy different things without being bothered by things you don't enjoy. Restaurants were all good. Nightly entertainment wasn't the best.
salt water was just fine, salt water was just fine
Great hotel excellent service and food , friendly. We enjoy our time in the hotel
The private beach was awesome. We went into town to visit another property while we were there, and the beach was packed. This is a very. Ice place to stay and relax.
Check in was a little rough secondary to some booking issues. However, things only got better from that point on. Wonderful staff. Good restaurants. Comfortable beds. My family and I thoroughly enjoyed ourselves.
Punta De Mita Beach is within 2 miles (3 km) of Grand Palladium Vallarta Resort & Spa - All Inclusive while other popular attractions such as Destiladeras Beach are within 3 miles (5 km). This 517-room, 4-star property has 3 outdoor pools along with indoor private spa tubs and a restaurant.
Explore the property and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Memory foam beds sport down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private spa tubs, free minibar items, and balconies are also available. Change of towels is available on request.
Grand Palladium Vallarta Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free parking and an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Food was terrible
This is the WORST ALL INCLUSIVE HOTEL I'VE EVER STAYED AT!!! HOW IS THIS A 5 STAR HOTEL??LEAKING FLOORS, MOLD, AND RIPPED FURNITURE. You guys REALLY NEED TO UPDATE THE ROOMS!!! FIX THE LEAKING ROOF, THE MOLD, AND REPLACE FURNITURE!!! People pay $$$ every day to stay at this hotel and you can't at the very least fix the roof and put in newer furniture? Here's my experience during the travel in Sep 2022. We were traveling with family and booked 3 rooms. All rooms had issues! The first room that we were supposed to check in had water on floor that was leaking from the roof, they checked us into another room that smelled moldy, had actual mold, there was no fans in the bathroom, and ripped couch. 5 stars? I don't think so! Rest of the family also had same issues. Next day I requested to be moved to another room because I had a headache from the mold. They did offer to move us to a little better room (junior suite) but no ocean view. They moved us and my parents. The rooms were better, however they got flooded the next day from the rain. So they finally offered to move us to family selection (towards the end of the trip) at no charge. At first they said we'd have to pay extra and I said I'm not paying a dime more... I found there's a lot of miscommunication and different front desk people telling different things. Their manager Julia was a little more understanding, but I wish those issues were treated from beginning, because we couldn't enjoy our vacation.
Dear guest,First of all, thank you for your comments about your last stay in our Resort. I would like to apologize for any discomfort you experienced during your stay.I will take note about your suggestions in order to improve our day to day services and if there is anything that we can do for you in the future, please let me know.Kindly,Ivan Vazquez,Hospitality Manager.
Excellent
Dear Mrs. Zaira Areli Orbitz, Thank you for taking the time to share your experience in our resort. We are so happy to know that you had truly amazing experience, we hope your come back soon to this paradise, so please do not hesitate to contact us back. Greetings from Riviera Nayarit. Ivan Vazquez, Hospitality Manager.
We stayed 11 nights. I can’t say enough about the service. Anytime we needed anything it was taken care of immediately. The food was incredible. Omelets in the morning were excellent and the shrimp was always available and always fresh and delicious. The resort is built on a hillside so be aware there are some hills to climb no matter where you go. Nothing terrible but would be something to consider if you have mobility issues. The beach is beautiful too but there are stairs to get to it. There is also a small zoo in the middle of the resort. Cutest monkeys. All in all a great stay. Would definitely return.
Dear Mr. David John, Thank you for your wonderful review of your experiences at Grand Palladium Vallarta, it was a pleasure to host your vacation, and we are very happy to hear that you enjoyed your sttay. There is nothing more rewarding than to receive praise from our valued guests, and we will certainly share your experiences with our employees. We look forward to your next visit to the Grand Palladium Vallarta Warmest regards. Ivan Vazquez, Hospitality Manager.
Check in was easy. All the staff was very helpful. Never had to ask twice. They were always asking if how everything is. Beach is gorgeous. Great views. Only negative is that the resort is starting to show its age with a lot of cracks in walls, paint worn and some concrete needs replacing. Maybe a update in the rooms. But the food and staff were great
Dear Mr. Christopher Lee, Thank you for choosing Grand Palladium Vallarta as your recent vacation destination. We are so happy to know that you had a truly amazing experience with us, absolutely our staff will be happy to see you soon, you can be sure that we will share your comment with corresponding department, this imformation help us to give the service deserve. Please do not hesitate contact us back in your next visit to Riviera Nayarit. Warmest regards. Ivan Vazquez, Hospitality Manager.
I like the area very quiet, but the only thing I don’t like was the night show need more seat chairs and there’s a lot of posts that block the view from the bar,
Dear Mr. Alberto Orbitz, Thank you for staying at Grand Palladium Vallarta Hotel, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards. We look forward to welcoming you on your next stay. Warmest regards. Ivan Vazquez, Hospitality Manager.
nothing special
Dear Mr. Dusko Orbitz, Thank you for sharing your experience at Grand Palladium Vallarta Resort & Spa to contribute to the constant improvement of our service. We sincerely regret not having lived up to your expectations on this occasion. We hope you will give us the opportunity to welcome you back at Grand Palladium Vallarta Resort & Spa. Warmest regards. Ivan Vazquez, Hospitality Manager.
Terrible Customer Service very rude and no communication with guests.
Apreciable huésped, Gracias por tomarse el tiempo de calificar su experiencia en esta su casa. Lamento sinceramente no haber cumplido con sus expectativas en esta ocasión, por favor le pido de la manera mas amable me contacte al correo electrónico hospitality.vallarta@palladiumhotelgroup.com con la finalidad de saber mas a detalle sus vacaciones en el resort. Quedo en espera de sus comentarios. Saludos cordiales, Ivan Vazquez, Hospitality Manager.
Dear Mrs. Marta,Thank you very much for sharing your comments about your recent experience at Grand Palladium VallartaWe regret that the service provided at our resort was not up to your expectations, as our goal is to ensure that our guests leave with pleasant memories. Therefore, please be assured that your comments will be shared with the corresponding area to find the most appropriate solutions.We hope you will give us a second chance.Best regardsIvan Vazquez,Hospitality Manager.