8/10 Good
roberto
Traveled with family and small children
Aug 10, 2025
Liked: Cleanliness, staff & service
I just came back today after about 4 days of vacation at this Riu Jalisco. It was a family trip, my kids loved the small children area pools. They have 2 small kids pools with slides and play area's. We all loved the beach water is warm, swimmable and plenty of waves. The food selection at the buffets is pretty good. Not spectacular, but they have just enough to make it good. The pool areas for adults are big sized, with a swim up bar.
The cons were, all the pools always were dirty with random debris, trash etc. The attendant at the swim up bar was rude to me, they made an issue that i swam to the area with my kids. They're is no sign that children are not allowed near swim up bar. We just wanted some lemonade to cool down. We have been allowed to do this at competitors hotels, without an issue.
The night shows were basically non existent, other hotels have awesome night shows. All they had were some sub par musicians.
Big negative, no servers near pools or beach areas. All other all inclusive hotels there plenty of staff bringing you drinks.
Like i said you get what you pay for. I think it was over all good. All in all i still recommend this place for a family trip, the restaurants, buffets, lobby areas were always very clean. Staff is overall positive and helpful. You'll have fun.
roberto
Stayed 3 nights in Aug 2025
