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Recent guest reviews

Older building but beautiful nonetheless. The room had a slight musty smell but its on the beach and humid so that is to be expected. I would stay again regardless. A week was not enough here. The staff our amazing. Only compliant there was as we were packing to check out we had three maids knock then walk in as we were getting ready. They have amazing wait staff and everyone goes out of their way to make sure your having a good time. I cant wait to come back.

3rd time here love it very kid friendly and the kids pool area is awesome

The food was below mediocre. The 24hr sports bar consisted of packaged hot dog & hamburgers, no actual food service. The buffets reused food from the day before and the is no room service or pool service for food or drinks. No coffee in the rooms only alcohol and sodas. Lunch only has one restaurant buffet option. The pool had two broken slides. On a positive note the beach was nice.

After reading some reviews we were a bit nervous but being there I don’t know where those complaints came from. The resort is gorgeous and well maintained. The rooms were dated but who cares how much are you in the room. It’s clean and that’s what matters. The pool and beach have plenty of chairs. The beach itself is beautiful and the sunsets. Wow. The food in all restaurants were good. Our favorite was the Italian. The Asian was good. The Peking duck was amazing and the Mexican was also good. The cooking station has pork tacos that were delicious. The breakfast buffet had everything. Drinks we’re good and there could be a wait for drinks at the pool bar but the swim up bar was faster. Entertainment was okay. Not the best I’ve seen but not the worst. The Michael Jackson show was a lot of fun. Overall we had an amazing time and would recommend this resort.

I was in the 6th floor the room is just ok BUT I did not have cool water in shower

This property meets all the poor reviews. It’s stale and mildewy. It’s definitely an outdated resort. When you walk into the rooms you smell overwhelming Fabuloso and mildew. When you look around it had mildew in almost every crevasse. I could over look an outdated room, but every space of this hotel is an attempted clean, stale, dirt. The bathrooms were not ventilated so you can imaging the build up. I’d hoped that maybe the spa would give me some reprieve from the stale rooms and worn out pools, but alas it did not. The “spa” is connected to the fitness facility. The “spa” consisted of two bathrooms with one toilet stall and a “treatment” room right off the entrance. Mind you the entire space is maybe 1500 sq ft to include the fitness facility. I should have opted for a massage outside in the gazebo and tolerated the loud kids and pool. This was a huge disappointment and I took a chance at the “good reviews”. I will never visit another Riu facility, nor will the 6 others who travelled with me. The one positive is the entertainment staff. They were amazing and worked their butts off! Unfortunately the bottom shelf liquor (with no good options), terrible food, and stale rooms will keep me away.

The food was really good . Very clean . A lot of activities . I recommend this place if you are going with kids and you want a lot of activities . There were so many kids and a lot of activities

I like everything only I don't like is to I have to check out to hourly

So I knew I wasn’t booking at the Ritz... that being said the hotel was clean, the staff was very pleasant and went above and beyond in all circumstances. My one gripe is that the kids pool area had COLD WATER, which sucked. The mixed pools (kids adults) was perfectly warm, they DONT HAVE POOL SIDE SEINK SERVICE :-/ I’d stay here again for a good price but I’d definitely book a higher quality room or hotel next time. This was our 2nd visit to the area.

The customer service wasn’t good enough. We had to call several times for them to come to fix things in the room.

Good food at buffet and liked the different restaurants but should take reservations. Very poor service. Most dinners no one came to offer us drinks of any kind. No pool servers around poolside. Didn't allow to trade in wet towels at pool for clean ones only 1 towel per day

The hotel is totally under staffed. It is hard to get service at your table.. The staff are run off their feet trying very hard to keep up. We saw up to three managers just standing and visiting while some guests were getting cutlery and napkins themselves. There is nothing special about the specialty restraunts, you still had to go to the buffet for some food..The first week was great, lots of good entertainment in the Canteena bar every night, then the second week basically nothing. The shows were pretty good on the main stage and their beach party.

Av. De los Cocoteros, sn-Lote K Nuevo Vallarta NAY

Room options

Family Room

2 Double Beds | 1 King Bed | Sleeps 4

Standard Double Room

2 Double Beds | 1 King Bed | Sleeps 4

Standard Double Room

1 Double Bed and 1 Twin Bed | Sleeps 4

Family Suite, 2 Bedrooms

1 King Bed and 1 Double Bed | Sleeps 5

Hotel highlights

  • Walking distance to Nuevo Vallarta Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Flamingos within a short walk of Nuevo Vallarta Beach, Riu Jalisco All Inclusive is within 2 miles (3 km) of other popular sights such as Playa Bucerias. This 700-room, 3.5-star property has 2 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to noon. This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

The 700 rooms have an array of amenities, including balconies, minibars, and free bottled water. Guests can expect free WiFi and TVs with satellite channels. Ceiling fans, hair dryers, and safes are also available.


Property features

Guests of Riu Jalisco All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. There's free parking and limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a health club, and a sauna.

Guest reviews for Riu Jalisco All Inclusive

Everyone (43) Couples (17) Family (26) Other (2) Friends (2)
5
Family

Older building but beautiful nonetheless. The room had a slight musty smell but its on the beach and humid so that is to be expected. I would stay again regardless. A week was not enough here. The staff our amazing. Only compliant there was as we were packing to check out we had three maids knock then walk in as we were getting ready. They have amazing wait staff and everyone goes out of their way to make sure your having a good time. I cant wait to come back.

By , from California on Mar 14, 2020

5
Family with small children Family

3rd time here love it very kid friendly and the kids pool area is awesome

By on Mar 9, 2020

5
Everyone

By on Feb 24, 2020

3
Family Family with small children

The food was below mediocre. The 24hr sports bar consisted of packaged hot dog & hamburgers, no actual food service. The buffets reused food from the day before and the is no room service or pool service for food or drinks. No coffee in the rooms only alcohol and sodas. Lunch only has one restaurant buffet option. The pool had two broken slides. On a positive note the beach was nice.

By on Feb 19, 2020

Review comment responded on May 25, 2020

Dear guest, Many thanks for taking the time to share your experience with us and the travel community. We are happy to learn that you enjoyed our beautiful beach. As we try to meet the individual wishes of our guests every day to offer them a wonderful holiday, we are of course disappointed that we could not convince you with our wide gastronomical offer at any of our different theme restaurants. Your feedback is very important to us and has been passed on to our Chef and Food & Beverage Manager for further consideration. We hope you will give us another chance to make unforgettable memories at one of our worldwide hotels! Kind regards, Hotel Riu Jalisco Online Reputation Manager

5
Everyone

By on Feb 5, 2020

4
Partner Couples

After reading some reviews we were a bit nervous but being there I don’t know where those complaints came from. The resort is gorgeous and well maintained. The rooms were dated but who cares how much are you in the room. It’s clean and that’s what matters. The pool and beach have plenty of chairs. The beach itself is beautiful and the sunsets. Wow. The food in all restaurants were good. Our favorite was the Italian. The Asian was good. The Peking duck was amazing and the Mexican was also good. The cooking station has pork tacos that were delicious. The breakfast buffet had everything. Drinks we’re good and there could be a wait for drinks at the pool bar but the swim up bar was faster. Entertainment was okay. Not the best I’ve seen but not the worst. The Michael Jackson show was a lot of fun. Overall we had an amazing time and would recommend this resort.

By on Jan 16, 2020

4
Partner Couples Friends

By , from Santa Clara on Sep 19, 2019

5
Family Family

By on Jul 24, 2019

3
Family with small children Family

I was in the 6th floor the room is just ok BUT I did not have cool water in shower

By on Jul 14, 2019

2
Everyone

By on Jul 4, 2019

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