Riu Jalisco All Inclusive
3.5 out of 5.0
3.7
out of 5
Average Guest Review
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Recent guest reviews
Great hotel for families. Lots of kids here. I recommend the Riu next door for couples.
Unbelievably noisy and chaotic. Roommate aren't welcoming and doors constantly slammed. Very unhappy.
The hotel is very old and the rooms are disgusting The staff was pretty good
Traveled with husband and two boys 9, 15 --and 8 other families with mostly teenagers. We have been to many all inclusive resorts in several different tropical destinations. Tried with location to mix it up a bit. Resort is not too big and not too small. Beach is fantastic. Wide and may walk in each direction endlessly. Not the Aqua/Azul sea like other locations, but came in knowing that. Waves are fun. Golden Speckles in sand pretty neat. The price fits what you get. Decent food, drinks (pretty low end) & amenities. Nothing is extraordinary, because you are not paying high-end prices. All makes sense. Kids club staff wonderful. Servers and bartenders, wonderful. Cleaning crews, wonderful. Reception desk/check in, surprisingly not at a conversational/fluent level of English. That's of course ok, considering it is Mexico, however, unusual compared to the 10 + other Mexican A-Incl. resorts we have traveled to. One particular gentleman was unkind & unpleasant. But, whatever, didn't let one bad seed ruin anything. The others were all very pleasant. One note to management: This is the first time we experienced games and competitive activities without actual prizes. A silly "participation certificate" is handed out to winners. The more than 30 people in our group are offended by "participation awards -- especially when a champion. Consider branded items, like hats, t-shirts, insolated cups. That's it.
Facilities and rooms are clean and pretty nice. Pools are spacious Staff service is excellent. Food and drinks are below average.
I had high expectations for this hotel, but was disappointed in many ways. Given that the hotel is located in Nuevo Vallarta at about 40 minutes away from the downtown area, I was hoping for a stay that didn't let me miss staying in town. What I liked most was the beach. It has lots of beautiful palm trees and lots of chairs, BUT they could definitely do a better job cleaning it, as there were cigarette butts everywhere in the sand. They need to fix the outdoor shower where you rinse off sand; a couple times a day, we would see a worker scooping out standing water with a bucket from under the shower and throwing it on the sand... Pools are nice and big. There is one for adults and one for kids. But there always seemed to be kids in the adult pool without anyone saying anything. Don't get me wrong, kids are great. But sometimes one wants to relax at the pool without getting pool water splashed into one's drink... The food is really a bunch of buffets, which is to be expected. But I wish that they kept up with cleanliness and provided better presentation of the food. It was just not appetizing. With all this said, the deal we got for 4 nights was pretty good for a little spring break get away. But we did, indeed, get what we paid for. Will not be staying here again.
Couldn't get into our room, until I opened my balcony door and turned on the ceiling fan to vent out all overwhelming mold stench. That's every single day. The bed sheets are always wet, because of poor ventilation in the room. The bathroom were the toilet sits has absolutely no ventilation, have to open the door into the room to ventilate it or it will stink for ever. Which then causes the room to stink, then causing you to open the balcony door to ventilate the room. The whole 7 night stay, they never changed the bed sheets, pillow cases, or blankets. Their towels, they provide are like 40 grit sandpaper. Use them if you want to loose some body fat. I asked for softer towels but that never happen.
This was our first all inclusive resort, 2 adults and 3 kids 18-14, we ahead a two room family suite, kind of an awkward set up, but was fine for the actual amount of time we were in the room. The resort personnel were very gracious, however it took several hours for our room to be ready after check in and we weren't checking in early. The food was pretty good, the international and Mexican restaurants were our favorites, although steakhouse was disappointing. Lots of families with young children. The beach was clean and beautiful, plenty of lounge chairs. Could use some other activities during the day other than pool games and maybe some card/board games available to play would be nice. The evening shows were entertaining. Overall we enjoyed the Riu Jalisco.
Our stay was just as we expected! The food was good, several options for dinner and the buffet was great for breakfast and lunch. We certainly never went hungry or thirsty. We felt safe at all times which was a concern of my husband's. The fountain wasn't working which was a disappointment. We had a family suite which was perfect for the four of us. Maid service was very good. The entertainment was good on some nights but lacking on others. We played Bocci Ball and shot at the shooting range which was fun. The beach was beautiful - very relaxing - definitely bring SPF 50! We stayed for five days which was perfect!
Overall the resort was enjoyable as long as we didn't spend much time in our room. Their was a decent selection of food on all the buffets. However all of the à la carte restaurants were extremely slow. An hour and a half to two hours for each restaurant is too much. The pools and beach were nice. We enjoyed using the free boogie boards from the water sports building on the property. The evening entertainment was par for the course. All of the resorts in Mexico seem to offer the same basic entertainment. They all offer a fire show, a Michael Jackson show, a cultural show, a Mexican history show, a circus show, and one or two game show type nights. There is very little deviation from this basic list at any resort. I'd like to see something different occasionally. The room had a bad case of mildew in the shower. We reported it three times to three different people (including once when maintenance randomly showed up for something that wasn't broken). It was never resolved. We resorted to spending as little time in the room as possible since allergies would kick in otherwise. The beds were the most uncomfortable ones I've ever experienced at any resort in Mexico. The beach / pool chairs were significantly more comfortable. Pretty much what we expected for a 3 star resort. I would probably say 3.5 or maybe even 4 if the room was better.
Great Experience! Highly recommended!!! Always stuff going on and very entertaining. We took a 14 and 18 year old and they never got bored. Its a Resort where you don't feel you need to leave. Pools were great and the beach was nice as well.
Upon arrival at check in, I was told that I was chosen for a free upgrade to an Ocean View room at A neighboring RIU hotel (The RIU Vallarta). I said okay and the desk arranged for transport. The "Upgrade" turned out to be a room with a view of the building next door. We opted to go back to our original accommodations. We later found out that the RIU Jalisco had some overbooking issues and they were trying to move people to other hotels. That is understandable, but, they should not say it is an upgrade if it is not. My first impression was that I would not be able to trust the staff. Aside from that, we had a great time and the staff was very nice.
Couldn't get into our room until after 4:30 pm.opened door and hit with overwhelming mold stench. Requested new room. Was told no. Not until next day. Overnight came down with sinus infection due to mold allergies. New room better. Overall a nice hotel with decent layout. Beautiful beach. Negatives were horrible lack of service in restaurants. Food varied from ok to inedible. No presentation. Based on get them in get them out. Drink quality varied so much. Poor grade alcohol and mixers. Due to traveling with friends who had stayed there prior we had little expectations. But they couldn't even meet them. Other guests were rude and obnoxious. No dress code for restaurants. Hard to have romantic dinners. A very noisy environment despite no music in restaurants.
Beautiful get away with my family. We want to go back and spend more days to explore Puerto Vallarta and the Riviera Nayarit.
My husband and i are satisfied with the overall experience.
Pros: Great beach, lot's of shade from palm trees. Shallow water, great for kids. Clean rooms, about 3.5 stars for US standard. Great and funny shows except the tenor singing (loud noise due to low sound quality). Cons: Far walk from room to beach since hotel is in the back of property. Little to no ocean view but nice courtyard view. Hard to get fresh fruits smoothies drink. Overall: Loved it due to great beach with palm trees and shallow water.
The gym need some improvement, and better wi-fi. The food it is really good. Best margatitas. The bartender really friendly, love it.
Hotel itself is nice and clean. The pool is nice and clean and beach is a short walk which is nice. The bad? Silverware along with coffee cups is guarded with their life. Ice was not available everywhere, soda machines usually didn't work or had the wrong drink in them. Food was good no issues with that. Service from some employees was truly lacking ate at couple of restaurants and weren't even given Silverware. This would be a non issue if you had access to Silverware along with napkins. Half the employees were helpful while others were annoyed to be there. Through bars were usually run well and employees happy to help! Overall it is a riu so standard is high but employees and lack of attention bring this place downward.
The hotel is not bad but the people at the reception is not nice, also they charge me 15 dollars because I lost the room key, I will not come back to that hotel
Everything about this resort was excellent. I'd definitely book again.
Hotel highlights
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Located within 2 miles (3 km) of Playa Bucerias, Riu Jalisco All Inclusive is within 3 miles (5 km) of Flamingos Golf Club. This 700-room, 3.5-star resort has 2 outdoor pools along with a full-service spa and 5 restaurants. It's on the beach and also near El Cora Crocodile Sanctuary and Plaza Lago Real Shopping Center.
Dining
Start your day off right with a free buffet breakfast. This resort is home to 5 onsite restaurants, perfect for a quick bite to eat.
Rooms
The 700 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free bottled water. TVs come with satellite channels, and WiFi keeps guests connected. Ceiling fans, hair dryers, and safes are also standard.
Property features
Guests of Riu Jalisco All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a sauna.
Guest reviews for Riu Jalisco All Inclusive
great hotel for families.
Everyone
Great hotel for families. Lots of kids here. I recommend the Riu next door for couples.
very noisy
Everyone
Unbelievably noisy and chaotic. Roommate aren't welcoming and doors constantly slammed. Very unhappy.
Everyone
The hotel is very old and the rooms are disgusting The staff was pretty good
overall good value. activities! but, no prizes :(
Everyone
Traveled with husband and two boys 9, 15 --and 8 other families with mostly teenagers. We have been to many all inclusive resorts in several different tropical destinations. Tried with location to mix it up a bit. Resort is not too big and not too small. Beach is fantastic. Wide and may walk in each direction endlessly. Not the Aqua/Azul sea like other locations, but came in knowing that. Waves are fun. Golden Speckles in sand pretty neat. The price fits what you get. Decent food, drinks (pretty low end) & amenities. Nothing is extraordinary, because you are not paying high-end prices. All makes sense. Kids club staff wonderful. Servers and bartenders, wonderful. Cleaning crews, wonderful. Reception desk/check in, surprisingly not at a conversational/fluent level of English. That's of course ok, considering it is Mexico, however, unusual compared to the 10 + other Mexican A-Incl. resorts we have traveled to. One particular gentleman was unkind & unpleasant. But, whatever, didn't let one bad seed ruin anything. The others were all very pleasant. One note to management: This is the first time we experienced games and competitive activities without actual prizes. A silly "participation certificate" is handed out to winners. The more than 30 people in our group are offended by "participation awards -- especially when a champion. Consider branded items, like hats, t-shirts, insolated cups. That's it.
overall decent resort
Everyone
Facilities and rooms are clean and pretty nice. Pools are spacious Staff service is excellent. Food and drinks are below average.
an "ok" hotel, if you're not picky...
Everyone
I had high expectations for this hotel, but was disappointed in many ways. Given that the hotel is located in Nuevo Vallarta at about 40 minutes away from the downtown area, I was hoping for a stay that didn't let me miss staying in town. What I liked most was the beach. It has lots of beautiful palm trees and lots of chairs, BUT they could definitely do a better job cleaning it, as there were cigarette butts everywhere in the sand. They need to fix the outdoor shower where you rinse off sand; a couple times a day, we would see a worker scooping out standing water with a bucket from under the shower and throwing it on the sand... Pools are nice and big. There is one for adults and one for kids. But there always seemed to be kids in the adult pool without anyone saying anything. Don't get me wrong, kids are great. But sometimes one wants to relax at the pool without getting pool water splashed into one's drink... The food is really a bunch of buffets, which is to be expected. But I wish that they kept up with cleanliness and provided better presentation of the food. It was just not appetizing. With all this said, the deal we got for 4 nights was pretty good for a little spring break get away. But we did, indeed, get what we paid for. Will not be staying here again.
first experience at puerto vallarta, riu jalisco
Everyone
Couldn't get into our room, until I opened my balcony door and turned on the ceiling fan to vent out all overwhelming mold stench. That's every single day. The bed sheets are always wet, because of poor ventilation in the room. The bathroom were the toilet sits has absolutely no ventilation, have to open the door into the room to ventilate it or it will stink for ever. Which then causes the room to stink, then causing you to open the balcony door to ventilate the room. The whole 7 night stay, they never changed the bed sheets, pillow cases, or blankets. Their towels, they provide are like 40 grit sandpaper. Use them if you want to loose some body fat. I asked for softer towels but that never happen.
decent resort, beautiful beach
Everyone
This was our first all inclusive resort, 2 adults and 3 kids 18-14, we ahead a two room family suite, kind of an awkward set up, but was fine for the actual amount of time we were in the room. The resort personnel were very gracious, however it took several hours for our room to be ready after check in and we weren't checking in early. The food was pretty good, the international and Mexican restaurants were our favorites, although steakhouse was disappointing. Lots of families with young children. The beach was clean and beautiful, plenty of lounge chairs. Could use some other activities during the day other than pool games and maybe some card/board games available to play would be nice. The evening shows were entertaining. Overall we enjoyed the Riu Jalisco.
great staff and nice family accomodations
Everyone
Our stay was just as we expected! The food was good, several options for dinner and the buffet was great for breakfast and lunch. We certainly never went hungry or thirsty. We felt safe at all times which was a concern of my husband's. The fountain wasn't working which was a disappointment. We had a family suite which was perfect for the four of us. Maid service was very good. The entertainment was good on some nights but lacking on others. We played Bocci Ball and shot at the shooting range which was fun. The beach was beautiful - very relaxing - definitely bring SPF 50! We stayed for five days which was perfect!
decent overall, but a couple things need work
Everyone
Overall the resort was enjoyable as long as we didn't spend much time in our room. Their was a decent selection of food on all the buffets. However all of the à la carte restaurants were extremely slow. An hour and a half to two hours for each restaurant is too much. The pools and beach were nice. We enjoyed using the free boogie boards from the water sports building on the property. The evening entertainment was par for the course. All of the resorts in Mexico seem to offer the same basic entertainment. They all offer a fire show, a Michael Jackson show, a cultural show, a Mexican history show, a circus show, and one or two game show type nights. There is very little deviation from this basic list at any resort. I'd like to see something different occasionally. The room had a bad case of mildew in the shower. We reported it three times to three different people (including once when maintenance randomly showed up for something that wasn't broken). It was never resolved. We resorted to spending as little time in the room as possible since allergies would kick in otherwise. The beds were the most uncomfortable ones I've ever experienced at any resort in Mexico. The beach / pool chairs were significantly more comfortable. Pretty much what we expected for a 3 star resort. I would probably say 3.5 or maybe even 4 if the room was better.
