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 Puerto Vallarta •1 Room
 Puerto Vallarta • 1 Room
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Riu Jalisco All Inclusive

3.5 out of 5.0
Overview Reviews Amenities & Policies
Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY
1-844-663-2269
3.7
out of 5
Average Guest Review
See all 194 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

I was in the 6th floor the room is just ok BUT I did not have cool water in shower

This property meets all the poor reviews. It’s stale and mildewy. It’s definitely an outdated resort. When you walk into the rooms you smell overwhelming Fabuloso and mildew. When you look around it had mildew in almost every crevasse. I could over look an outdated room, but every space of this hotel is an attempted clean, stale, dirt. The bathrooms were not ventilated so you can imaging the build up. I’d hoped that maybe the spa would give me some reprieve from the stale rooms and worn out pools, but alas it did not. The “spa” is connected to the fitness facility. The “spa” consisted of two bathrooms with one toilet stall and a “treatment” room right off the entrance. Mind you the entire space is maybe 1500 sq ft to include the fitness facility. I should have opted for a massage outside in the gazebo and tolerated the loud kids and pool. This was a huge disappointment and I took a chance at the “good reviews”. I will never visit another Riu facility, nor will the 6 others who travelled with me. The one positive is the entertainment staff. They were amazing and worked their butts off! Unfortunately the bottom shelf liquor (with no good options), terrible food, and stale rooms will keep me away.

The food was really good . Very clean . A lot of activities . I recommend this place if you are going with kids and you want a lot of activities . There were so many kids and a lot of activities

I like everything only I don't like is to I have to check out to hourly

So I knew I wasn’t booking at the Ritz... that being said the hotel was clean, the staff was very pleasant and went above and beyond in all circumstances. My one gripe is that the kids pool area had COLD WATER, which sucked. The mixed pools (kids adults) was perfectly warm, they DONT HAVE POOL SIDE SEINK SERVICE :-/ I’d stay here again for a good price but I’d definitely book a higher quality room or hotel next time. This was our 2nd visit to the area.

The customer service wasn’t good enough. We had to call several times for them to come to fix things in the room.

Good food at buffet and liked the different restaurants but should take reservations. Very poor service. Most dinners no one came to offer us drinks of any kind. No pool servers around poolside. Didn't allow to trade in wet towels at pool for clean ones only 1 towel per day

I usually stay at rui hotels when traveling however this was the worst stay i have had. The room itself was not clean including the sheets you blankets. The elevator choose when they wanted to work. I was on the top floor of the hotel and had to take the stairs half the time. When dinning make sure to look at your plate the dishes were always dirty. Was not pleased with my stay at all.

Overall it was a great experience. Every staff member we interacted with treated my friend and I with respect and made our trip super memorable. The pools were great, food was delicious, and the beach was clean and had plenty of chairs available. I was also impressed with the quality of the shows and all of the activities available! The only two things that were a bit of a bummer was finding a few cockroaches in the room (maybe because we were on the ground floor?) and there's no room service! Usually when I stay at an all-inclusive I look forward to the room service but I didn't check to see if it was offered in advance. Aside from that, it was still a great resort and I would return.

the hotel is close to the beach which is a plus, however my ac in room did not work when check in took a call and stopping at front desk to send technician, room had a muggy smell guess cause ac wasnt working, the safe was not working got fix in 2 days since they have a special person for that and made a apt for 12 didnt come til almost 2. The balcony doors dont lock they are sliding doors, had reserve double beds but was given a king size bed and a twin bunk bed when inquired they said that double beds or settle for a bed plus twin sofa bed. facilities is nice, bar tenders are great, the pools are nice and big by 7pm all pools close. they give you towel cards to trade for towels however alot of towel snatching went on it happen to me i went to customer service and he replace my card for 1 time only since that happen i didnt feel safe getting towels and just air dried didnt want get stuck paying the lost fee. i recommended bringing your own towels. taco stand on tuesday was amazing. overall just an okay visit.

Nice hotel with good restaurant and close to the beach

Not convient to anything besides other hotels. Nothing besides hotel rooms and some of the restaurants are air conditioned. Check out/in area is hectic and not air conditioned and very hot!! Most restaurants in the hotel seem to offer pretty much the same food. Mini bar was not refilled at all during a 4 day/3 night stay.

I felt like i was in canada you have to be Canadian to get good customer service otherwise you dont get it riu jalisco never again.

The hotel is totally under staffed. It is hard to get service at your table.. The staff are run off their feet trying very hard to keep up. We saw up to three managers just standing and visiting while some guests were getting cutlery and napkins themselves. There is nothing special about the specialty restraunts, you still had to go to the buffet for some food..The first week was great, lots of good entertainment in the Canteena bar every night, then the second week basically nothing. The shows were pretty good on the main stage and their beach party.

Av. De los Cocoteros, sn-Lote K Nuevo Vallarta NAY

Hotel highlights

  • Walking distance to Nuevo Vallarta Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Flamingos within a short walk of Nuevo Vallarta Beach, Riu Jalisco All Inclusive is within 2 miles (3 km) of other popular sights such as Playa Bucerias. This 700-room, 3.5-star property has 2 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Free buffet breakfast is served each morning from 7 AM to noon. This property is home to 5 onsite restaurants, perfect for a quick bite to eat. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

A TV comes with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include a balcony, a minibar, and free bottled water.


Property features

Guests of Riu Jalisco All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive property include an outdoor pool, a children's pool, and a health club.

Room options

Junior Suite

King 1 | Sleeps 3

Family Suite, 2 Bedrooms (B2C)

King 1 | Sleeps 5

Double Room (B2C)

Full 2 | King 1 | Sleeps 4

Habitacion Familiar Mexico

Full 2 | King 1 | Sleeps 4

Guest reviews for Riu Jalisco All Inclusive

Everyone (41) Couples (71) Family (57) Other (9) Friends (16)
3
Family with small children Families

I was in the 6th floor the room is just ok BUT I did not have cool water in shower

By on Jul 14, 2019

2
Everyone

By on Jul 4, 2019

2
Families Partner Couples Friends

This property meets all the poor reviews. It’s stale and mildewy. It’s definitely an outdated resort. When you walk into the rooms you smell overwhelming Fabuloso and mildew. When you look around it had mildew in almost every crevasse. I could over look an outdated room, but every space of this hotel is an attempted clean, stale, dirt. The bathrooms were not ventilated so you can imaging the build up. I’d hoped that maybe the spa would give me some reprieve from the stale rooms and worn out pools, but alas it did not. The “spa” is connected to the fitness facility. The “spa” consisted of two bathrooms with one toilet stall and a “treatment” room right off the entrance. Mind you the entire space is maybe 1500 sq ft to include the fitness facility. I should have opted for a massage outside in the gazebo and tolerated the loud kids and pool. This was a huge disappointment and I took a chance at the “good reviews”. I will never visit another Riu facility, nor will the 6 others who travelled with me. The one positive is the entertainment staff. They were amazing and worked their butts off! Unfortunately the bottom shelf liquor (with no good options), terrible food, and stale rooms will keep me away.

By on Jul 2, 2019

5
Families

The food was really good . Very clean . A lot of activities . I recommend this place if you are going with kids and you want a lot of activities . There were so many kids and a lot of activities

By on May 26, 2019

4
Family with small children

I like everything only I don't like is to I have to check out to hourly

By on May 9, 2019

5
Everyone

By on Apr 27, 2019

4
Families Family with small children

So I knew I wasn’t booking at the Ritz... that being said the hotel was clean, the staff was very pleasant and went above and beyond in all circumstances. My one gripe is that the kids pool area had COLD WATER, which sucked. The mixed pools (kids adults) was perfectly warm, they DONT HAVE POOL SIDE SEINK SERVICE :-/ I’d stay here again for a good price but I’d definitely book a higher quality room or hotel next time. This was our 2nd visit to the area.

By , from Palm Springs CA on Apr 21, 2019

2
Families

The customer service wasn’t good enough. We had to call several times for them to come to fix things in the room.

By , from Los Angeles, CA USA on Feb 22, 2019

2
Everyone

By on Feb 11, 2019

2
Families

Good food at buffet and liked the different restaurants but should take reservations. Very poor service. Most dinners no one came to offer us drinks of any kind. No pool servers around poolside. Didn't allow to trade in wet towels at pool for clean ones only 1 towel per day

By on Feb 11, 2019

Riu Jalisco All Inclusive

Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY 63732
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.