Second time Ive been to this resort brand in P.V. in less then 2 months. Food and entertainment was nice but the drinks are ALL watered down. Next time I go back to the RIU resorts, I will byob.
Stayed 5 nights, mini bar was never refill, shower had mold,
The food was average. Non Spanish speaking people may not feel comfortable at this resort. Almost all activities and entertainment is mostly in Spanish, it can be hard to participate. Drinks are very watered down as well. Resort is far from shopping. Beach has garbage washing up on it in the evenings, which is picked up by mornings. Staff is friendly and will do their best to answer questions and meet your needs. Our own fault, we should have researched the resort better. You get what you pay for.
This is an amazing property
We love RIUs hotels just I wanted to have a queen or king instead of doubles.
Everything was awesome. Delicious food, great service, weather, beach, ocean. 7 days in heaven. Friendly and thoughtful staff. Covid-19 test on-site. Absolutely recommend and would be happy to come back. Thank you!
Our "suite" had a horrible mildew smell, we were moved to another suite but after a day the same smell returned but was not as strong as the other room so we just stayed instead of having to move our stuff again. Rooms and resort felt like a bait and switch, I wish I didnt waste the money! The food was sub par, the lobster was dirty, and I ate sand with most of the seafood offerings! If you like breakfast, that was the best meal because you can order a omelet cooked for you. The ice cream was good.. some of the desserts were also good.. overall the food was pretty bad. The drinks were good but by the third day more people arrived and you had to wait in long lines at the bars. NO POOLSIDE service, NO room service, not even a coffee machine in the room. The in room bar was closed because of Covid?! The entertainment was really catered to the Spanish speaking guests because there was little to no English translations. The beach was beautiful..
Lord of cleanliness around the facility and the staff was strict about taking temperature, making sure guests had their masks on and offering sanitizer. I only had one issue my door lock was broken and couldn’t get into my room I had to wait for reception to come up and fix it and it took over an hour.
Older building but beautiful nonetheless. The room had a slight musty smell but its on the beach and humid so that is to be expected. I would stay again regardless. A week was not enough here. The staff our amazing. Only compliant there was as we were packing to check out we had three maids knock then walk in as we were getting ready. They have amazing wait staff and everyone goes out of their way to make sure your having a good time. I cant wait to come back.
3rd time here love it very kid friendly and the kids pool area is awesome
The food was below mediocre. The 24hr sports bar consisted of packaged hot dog & hamburgers, no actual food service. The buffets reused food from the day before and the is no room service or pool service for food or drinks. No coffee in the rooms only alcohol and sodas. Lunch only has one restaurant buffet option. The pool had two broken slides. On a positive note the beach was nice.
After reading some reviews we were a bit nervous but being there I don’t know where those complaints came from. The resort is gorgeous and well maintained. The rooms were dated but who cares how much are you in the room. It’s clean and that’s what matters. The pool and beach have plenty of chairs. The beach itself is beautiful and the sunsets. Wow. The food in all restaurants were good. Our favorite was the Italian. The Asian was good. The Peking duck was amazing and the Mexican was also good. The cooking station has pork tacos that were delicious. The breakfast buffet had everything. Drinks we’re good and there could be a wait for drinks at the pool bar but the swim up bar was faster. Entertainment was okay. Not the best I’ve seen but not the worst. The Michael Jackson show was a lot of fun. Overall we had an amazing time and would recommend this resort.
I was in the 6th floor the room is just ok BUT I did not have cool water in shower
This property meets all the poor reviews. It’s stale and mildewy. It’s definitely an outdated resort. When you walk into the rooms you smell overwhelming Fabuloso and mildew. When you look around it had mildew in almost every crevasse. I could over look an outdated room, but every space of this hotel is an attempted clean, stale, dirt. The bathrooms were not ventilated so you can imaging the build up. I’d hoped that maybe the spa would give me some reprieve from the stale rooms and worn out pools, but alas it did not. The “spa” is connected to the fitness facility. The “spa” consisted of two bathrooms with one toilet stall and a “treatment” room right off the entrance. Mind you the entire space is maybe 1500 sq ft to include the fitness facility. I should have opted for a massage outside in the gazebo and tolerated the loud kids and pool. This was a huge disappointment and I took a chance at the “good reviews”. I will never visit another Riu facility, nor will the 6 others who travelled with me. The one positive is the entertainment staff. They were amazing and worked their butts off! Unfortunately the bottom shelf liquor (with no good options), terrible food, and stale rooms will keep me away.
The food was really good . Very clean . A lot of activities . I recommend this place if you are going with kids and you want a lot of activities . There were so many kids and a lot of activities
Located within a 5-minute walk of Nuevo Vallarta Beach, Riu Jalisco All Inclusive is within a mile (2 km) of El Cora Crocodile Sanctuary. This 700-room, 3.5-star property has 2 outdoor pools along with a full-service spa and 5 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to noon. This property is home to 5 onsite restaurants, perfect for a quick bite to eat.
The 700 rooms have an array of amenities, including balconies, minibars, and free bottled water. Guests can expect free WiFi and TVs with satellite channels. Ceiling fans, hair dryers, and safes are also available.
Guests of Riu Jalisco All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. There's free parking and limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Second time Ive been to this resort brand in P.V. in less then 2 months. Food and entertainment was nice but the drinks are ALL watered down. Next time I go back to the RIU resorts, I will byob.
Stayed 5 nights, mini bar was never refill, shower had mold,
The food was average. Non Spanish speaking people may not feel comfortable at this resort. Almost all activities and entertainment is mostly in Spanish, it can be hard to participate. Drinks are very watered down as well. Resort is far from shopping. Beach has garbage washing up on it in the evenings, which is picked up by mornings. Staff is friendly and will do their best to answer questions and meet your needs. Our own fault, we should have researched the resort better. You get what you pay for.
Dear Guest, Thank you for reviewing your experience with us. As it is our priority at all times to provide a friendly and professional service, we are very happy to hear that you appreciated our staff´s efforts to make your stay memorable. On the other hand, we regret to learn that the food and drink options did not meet your expectations, as we always try to satisfy the taste of our clients with our gastronomic variety. We would like to clarify that it is very important to us that all our guests feel welcome at our resort and treated in the same way regardless of their country of origin. Our team works hard to provide shows and activities that cater to a wide range of ages and nationalities. However, we will send your comments to the corresponding department. Thank you again for taking time to let us know about your stay and we hope to welcome you back soon. We wish you all the best, Hotel Riu Jalisco Online Reputation Manager
This is an amazing property
We love RIUs hotels just I wanted to have a queen or king instead of doubles.
Everything was awesome. Delicious food, great service, weather, beach, ocean. 7 days in heaven. Friendly and thoughtful staff. Covid-19 test on-site. Absolutely recommend and would be happy to come back. Thank you!
Our "suite" had a horrible mildew smell, we were moved to another suite but after a day the same smell returned but was not as strong as the other room so we just stayed instead of having to move our stuff again. Rooms and resort felt like a bait and switch, I wish I didnt waste the money! The food was sub par, the lobster was dirty, and I ate sand with most of the seafood offerings! If you like breakfast, that was the best meal because you can order a omelet cooked for you. The ice cream was good.. some of the desserts were also good.. overall the food was pretty bad. The drinks were good but by the third day more people arrived and you had to wait in long lines at the bars. NO POOLSIDE service, NO room service, not even a coffee machine in the room. The in room bar was closed because of Covid?! The entertainment was really catered to the Spanish speaking guests because there was little to no English translations. The beach was beautiful..
Dear Guest, Thank you for taking the time to share your experience. We are very sorry to hear of the challenges you encountered during your recent stay. Please accept our apologies for not delivering what should have been a memorable stay. Your experience is contrary to the high level of service we strive to maintain, and very unusual for our house as many previous reviews would indicate. Rest assured we will share this with the heads of the mentioned areas and ensure we make the necessary adjustments to address your feedback. Again, we are very sorry for a less than satisfactory experience and hope that you will give us an opportunity to provide the experience you should expect and deserve at our property. Best regards Hotel Riu Jalisco Online Reputation Manager
Lord of cleanliness around the facility and the staff was strict about taking temperature, making sure guests had their masks on and offering sanitizer. I only had one issue my door lock was broken and couldn’t get into my room I had to wait for reception to come up and fix it and it took over an hour.
Older building but beautiful nonetheless. The room had a slight musty smell but its on the beach and humid so that is to be expected. I would stay again regardless. A week was not enough here. The staff our amazing. Only compliant there was as we were packing to check out we had three maids knock then walk in as we were getting ready. They have amazing wait staff and everyone goes out of their way to make sure your having a good time. I cant wait to come back.
3rd time here love it very kid friendly and the kids pool area is awesome
Dear Richard, Thank you for staying with RIU once again and for sharing your opinion with us. It is lovely to hear that you appreciated our food and entertainment, however we regret that you were not satisfied with our drinks. Please note that all alcoholic beverages served at RIU Hotels & Resorts are purchased bottled and sealed, from reliable suppliers. We are sorry that you received another impression. We hope to have the opportunity to welcome you back again! Kind regards, Hotel Riu Jalisco Online Reputation Manager