Hotel Riu Palace Pacifico - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Pacifico - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
Reception hall
Aerial view
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View in a map
Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪3 min drive‬
  • Place, Playa Bucerías
    ‪4 min drive‬
  • Place, El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

Junior Suite, 1 King Bed (M)

8.0 out of 10
Very good
(7 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

9.2 out of 10
Wonderful
(94 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (U)

9.2 out of 10
Wonderful
(124 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(10 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.6 out of 10
Exceptional
(7 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (M)

9.6 out of 10
Exceptional
(16 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 354 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (M)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Junior Suite, Balcony, Sea View (E)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Junior Suite (B2C-CA)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(5 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

9.6 out of 10
Exceptional
(35 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

9.2 out of 10
Wonderful
(49 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, U)

10.0 out of 10
Exceptional
(23 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, U)

8.8 out of 10
Excellent
(13 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, U)

8.4 out of 10
Very good
(5 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, M)

9.6 out of 10
Exceptional
(4 reviews)
  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, M)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, M)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Junior Suite, Ocean View (Elite Club, E)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, E)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, E)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, L)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, L)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, C)

7.4 out of 10
Good
(3 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Elite Club, C)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms (C)

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Nuevo Vallarta

Bay of Banderas is within a 5-minute walk of Hotel Riu Palace Pacifico - Adults Only - All Inclusive while other popular sites like Playa Bucerías are within a mile (2 km). This 445-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 9 restaurants.

What's nearby

  • Nuevo Vallarta Beach - 3 min drive - 1.7 miles
  • Playa Bucerías - 4 min drive - 1.5 miles
  • El Tigre Golf at Paradise Village - 5 min drive - 1.9 miles
  • Vallarta Adventures - 8 min drive - 4.8 miles
  • Nayar Vidanta Golf - 9 min drive - 5.3 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 20 min drive

Restaurants

  • ‪Riu Palace Piano Bar - ‬3 min walk
  • ‪La Botana - ‬15 min walk
  • ‪Don Rafael - ‬16 min walk
  • ‪Reflect Krystal Sky Bar - ‬3 min walk
  • ‪Restaurante Piccolo - ‬18 min walk

About this property

Hotel Riu Palace Pacifico - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Guests of Hotel Riu Palace Pacifico - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only property include free WiFi in public areas, coffee/tea in a common area, and a computer station.
Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Dryers, balconies, and sitting areas are also standard. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Asian restaurant Kyoto
  • Elite Club Restaurant
  • Fusion restaurant Krystal
  • Italian rest La Toscana
  • Steak House

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - December 2023
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Palace Pacifico
Palace Pacifico Riu
Riu Pacifico
Riu Pacifico Palace
Riu Palace Pacifico
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico All Inclusive Nuevo Vallarta
Riu Palace Pacifico Nuevo Vallarta
Riu Palace Pacifico Hotel Riviera Nayarit
Riu Palace Pacifico All Inclusive All-inclusive property
Riu Pacifico Inclusive inclus
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico Adults Only All Inclusive

Frequently asked questions

Is a free cancellation option available at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

Hotel Riu Palace Pacifico - Adults Only - All Inclusive offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What can I see within easy reach of Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

This property is located in Nuevo Vallarta within a short 5-minute walk of Bay of Banderas. You'll also find Nuevo Vallarta Beach and Playa Bucerías within a short drive.

Will I be able to park at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is a spa located at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and body wraps.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Pacifico - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

This adults-only all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 9 restaurants.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Pacifico - Adults Only - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Pacifico - Adults Only - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Palace Pacifico - Adults Only - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 9.6 mi away (20 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Pacifico - Adults Only - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Pacifico - Adults Only - All Inclusive comes with a balcony with some featuring garden views.

Does Hotel Riu Palace Pacifico - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Hotel Riu Palace Pacifico - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Pacifico - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2713 out of 3823 reviews
Rating 8 - Good. 699 out of 3823 reviews
Rating 6 - Okay. 241 out of 3823 reviews
Rating 4 - Poor. 93 out of 3823 reviews
Rating 2 - Terrible. 77 out of 3823 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Adriana, San jose

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Wonderful staff!
Stayed 4 nights in Sep 2025

8/10 Good

Lourdes

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
While the resort offers a pleasant atmosphere, I found that the rooms can occasionally experience humidity. We enjoyed the majority of the restaurants we visited; however, there was one that didn't quite meet our expectations. It would be great if the drinks could be served with a bit more quality, as we often felt they were watered down. We ended up mixing our drinks ourselves to get a better taste of the alcohol. On a positive note, the staff were consistently polite and attentive throughout our stay. One area for improvement would be the Wi-Fi, as it was not very reliable during our visit.
Stayed 3 nights in Aug 2025

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! The hotel, the staff, the food the drinks were great! I have to say this solo trip was booked to relax. I did an excursion that was amazing ! but the hotel was a little too quiet. I believe that the entertainment could’ve been more live! An opportunity to have a DJ and some dance music to really dance would have made my stay over the top! There was live music, but maybe open up the dance floor! But I would definitely go back!
Stayed 3 nights in Aug 2025

10/10 Excellent

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is top-notch when it comes to cleanliness, facilities, service, and food. Everything exceeded expectations, especially the attentive waitstaff and overall quality. The only area for improvement would be the pool area—specifically, a larger pool, more shaded cabanas, and additional trees to enhance comfort and ambiance.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like thatthe hotel does not have its own nightclub. Other than that it was a great experience. Thank you.
Stayed 5 nights in Aug 2025

8/10 Good

Jason, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable
Stayed 4 nights in Aug 2025

10/10 Excellent

Brian, Stockton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was extraordinary, and the view was breathtaking. The experience exceeded our expectations in every aspect. The staff was exceptional and provided outstanding service.
Stayed 4 nights in Aug 2025

10/10 Excellent

Melinda, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Amanda Rochelle

Liked: Cleanliness
Disliked: Staff & service
An airport shuttle would be nice. Employees being friendly would be helpful. I felt unwanted and will never return.
Stayed 4 nights in Aug 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the palace pacifico. Only complaint is that the pool water gets very hot. Also, the night life is boring considering it’s adults only. The food was excellent!
Stayed 4 nights in Jul 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Shanna Lynn

Traveled with partner
Liked: Staff & service
Disliked: Amenities
My husband and I have stayed at 5 all-inclusive resorts and this was by far the least enjoyable. We chose it based on high ratings, but it fell well below expectations. While the grounds and restaurant settings are beautiful and staff work hard (special thanks to Santiago, our favorite bartender), the overall experience felt low quality. Cons: Rooms are very basic, pools and shower water are uncomfortably warm. Food is very mediocre & small menus. Buffet is plentiful and fresh but low quality. No lunch options from 11–12. Fruity drinks tasted artificially sweetened. The room service menu is virtually a joke. Cards needed for pool towels & you aren’t allowed to get towels at sister properties! QR codes only for menus, no sports bar bathroom, had to PAY for pool table. Entertainment was hit-or-miss, lobby bar lacked music most nights, and the Riu app is slow and glitchy. Swim-up bar water looked dirty, dirty floors in room & there was an open bottle of water in our room when we checked in. Worst of all, two necklaces and a pair of earrings went missing when I forgot to lock them in the safe. Pros: Beautiful grounds, fun foam party, great Asian restaurant, cold buffets at the Italian and Mexican spots were a nice touch. Get the short rib at Krystal! Kudos to all the hard working bartenders and servers! If this is your first all-inclusive, it may impress, but experienced travelers will likely find it severely lacking.
Stayed 6 nights in Jul 2025

10/10 Excellent

brittany

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There is absolutely nothing i didnt love about this resort. Beautiful grounds, wonderful staff. Exceeded any expectations I had.
Stayed 3 nights in Jul 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stay here a few times now. The resort is really nice, the staff is top notch, and they have about 5 different restaurants to choose from. The breakfast buffet is really good, so is the lunch and dinner buffet. The Italian restaurant in the lobby is nice, the Asian restaurant is nice, but the Steak House has been a let down every time I've gone. Sadly... There are two pools, one seems to be the relaxing pool, and the pool next to the bar is definitely the party pool. It has a very nice beach that you can walk either direction for a good ways. Also, it is not within walking distance to town, so you'll need to get a taxi.
Stayed 3 nights in Jun 2025

10/10 Excellent

Hanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an incredible resort. All the staff were extremely friendly and kind. The entertainment staff were amazing. The food options were phenomenal. The resort was also very clean and had very comfy and nice rooms.
Stayed 8 nights in Jun 2025

8/10 Good

Anthony A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please put out more smoking areas and seating for smokers. Also get control of the crocodile near the beach
Stayed 6 nights in Jul 2025

8/10 Good

Eduardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimimg pools are way to hot, the water, and the steak house has poor service and the food was mediocre
Stayed 6 nights in Jul 2025

8/10 Good

BRITNY JANIQUE

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The place was really clean and updated. Staff were all nice and helpful. I expected more entertainment since it was an adult only resort. I found it to be kind of boring and the food was mediocre.
Stayed 3 nights in Jul 2025

10/10 Excellent

Zoila Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Louie the bartender was the best. Food could be way better for the price and one of the best resorts other then that great stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Abel

Stayed 7 nights in Jul 2025

10/10 Excellent

Brent

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Great pools, great beach, great food. SO clean at all times. Perfect vacation
Stayed 3 nights in May 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

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