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Hard Rock Hotel Vallarta All inclusive

4.5 out of 5.0

Recent guest reviews

I stayed at the hotel for two nights with my mom and a 6 month old baby. The staff is very accommodating and overall we had a nice experience. I don’t think it is ideal for families with infants as music can be a little bit too loud.

Hotel crews are very kind. Frist day our room was down stairs it was smelled and 2nd day they switched our room to 3rd floor. Room was clean and nice but, a lot of aunts there. Except aunts, we had an enjoyable our vacation.

We returned yesterday from a week at this excellent resort. It was our first all-inclusive since our honey moon 31 years ago and we were very pleasantly surprised. The food was great, drinks plentiful, the rooms nice, the beach beautiful and the staff so friendly and accommodating that it made for a wonderful vacation. The evening shows were entertaining and the dancers made an outstanding effort to provide great entertainment.

Esta muy bonito y como pero.. necesitan hacer mejoras en la comida. Algunas veces estaba fria y necesitan más variedad de platillos en los buffet. El restaurante Frida delicioso!! Pero necesita ventiladores y se necesitan ceniceros en el area de las albercas

Great experience. Visited with grand kids. All of us had great fun. The staff was very friendly and helpful. No hesitation to come back.

Yoga class location was great near beach & instructors were nice. The only think I did not like is that the pools closed at 8pm- seemed too early for vacation. The staff was nice; food quality and options were good.

We stayed at the Hard Rock right when Hurricane Patricia and it was chaos with everyone trying to leave the city. We couldnt find a flight out and ended up staying at the hotel and were so fortunate since the staff was so diligent. They stayed up all night to get the hotel ready as a shelter for us (instead of sending us to a government run shelter. We got world class service when we didn't expect it at all. The general manager was kind and intelligent, he communicated clearly the situation to us and what we should expect. After the hurricane missed us, they turned around (without a break) and set up the hotel so it's ready for us to relax and enjoy. The hotel is nice and clean, layout was great, the beach front is a bonus. To be honest, the food here wasn't the best but I am so happy I didn't stay at some Groupon hotel and get shipped off to a shelter far in land of mexico. We trusted the staff with our lives and it paid off greatly. Will stay here again.

This is such an amazing resort, we had the best week ever. The staff is so friendly and attentive they even call you by your name. The pool entertainers were fun and the waiter staff at the pool is so excellent. We especially loved Jesus, he was the nicest and friendliest person I have ever met. He became a friend to us. We will treasure this vacation for our whole life. We also had a blast on our excursions. We went zip lining and to the markets islands. Absolutely breathtaking.

I could not say enough good things about this hotel. The restaurants have delicious food, you have to make a reservation- hassle free 100. The food in the snack place is average but better that we have found in other all-inclusive hotels. The service is excellent! People would go out of the way to make you feel at home. Everything is convenient for small children. It is worth any cent you spend on it!

This was our second time, staying at the Hard Rock Vallarta. It was just as incredible, as the first time. The rooms are clean and modern. The staff was very welcoming and extremely attentive to all of our wants and needs. My favorite restaurant is Ciao, the food and the view were both amazing!

Check in was a bit hassle. They made copies of our passports which I thought was not right and uncomfortable. Food and beverage was great. Staff was nice! Room was comfortable with the big in-room jacuzzi. Though shower was not enough pressure, and was not lit up too well. Pool area was clean, and there were plenty of chairs at anytime. We saw several iguanas strolling at pool side, which was cool and interesting. Gym was clean and well-kept. Nightly showers were entertaining. Overall, good staying.

Hotel service and staff were very friendly and helpful. Juan and Ignacio were great assistance to our rock royalty service! The rooms are clean and comfortable and the food was ok. Thanks to hard rock for a pleasat stay

We loved our stay in hard rock hotel. The spa is amazing. And both Italian and Brazilian restaurant are superb.

Great Wifi and service! We were given the rock royalty level. Personal assistant was included.

We enjoyed our whole vacation here except the sales presentation. The food was decent. We stayed for 9 days so after a while it seemed to be the same thing. I enjoyed the pool but the beach was hard to enjoy with constant vendors. Overall we loved IG and are planning another trip to thus and other hard rock hotels.

Perfect! Everything was taken car. Staff friendly and attentive!

My husband and I went here for our honeymoon in May 2013, It was wonderful! Friendly staff, great food, and lots to do. Overall a wonderful experience. Definitely will be going back.

The staff are absolutely amazing here. Room was very clean, modern and comfortable. Mini bar stocked whenever needed. On site restaurants are very tasty. Ciao was my favourite for dinner.

Best service. Plenty of chair at the beach. Food selection can be improved for breakfast and lunch. Over all is great. Free internet and free call are a plus to us. Resort credit prices are too high. We didn't use all tax credit because of the 20% tax.

Overall our trip was average. This was our family vacation and attended a wedding there. We booked our shuttle through the hotel. Because our flight was delayed and we arrived later than expected, the shuttle didn't pick us up. It was $120 for party of 4. $30 roundtrip. We were able to take a taxi to the hotel for $25 dollars one way. This was coordinated through the airport so it was fixed and we knew we weren't getting ripped off. This was much cheaper than the hotel rate. Was disapointed that the shuttle wasn't there since we did provided flight information and all. Was glad they didn't show up since it cost us less. Arrived to our hotel about 12 pm. and checked in. Got settled and unpacked. We have two kids 10 and 7. I used the restroom and it was clogged. Called maintenance and they came and unplugged it. It smelled our room, but we were settled after our 8 hour delay at the airport. At no time did they ask if we wanted to change rooms. There was only one coordinator scheduling excursions. We waited a half hour. The hotel food choices are average. Very limited. Alcohol was average. Didn't have premium alcohol except at the main bar which was inside. Our ledger came and the shuttle charge of $120 was on there. I had to call and have them remove the charge. I was never given an apology for the shuttle not being there. They told me it was a partner vendor since I told them they never showed up and I was taking to the front desk. It's still a reflection on the hotel. The night prior to our departure our toilet flooded again. My husband called maintenance and they came and unplugged it again. I mentioned that we were there for a wedding. Over 150 guest booked at this hotel. The bride and groom had $1,000 dollars stolen from her purse. Our friends said that their restrooms smelled like sewer . During our check out I asked if they could do anything for me since our toilet clogged twice. . The agent said no. I asked for a manager. The manager on site, took me to a VIP room were I wasn't treated like a VIP. Told her my situation and she said because I was leaving she couldn't do anything for me. She also said that her maintenance report was showing only one incident and was basically calling me a liar. She asked why I didn't request a change of room. This happened at check in and check out. I was appalled. She said she could buy us a nice dinner or a bottle (it's all inclusive), but because we were leaving she couldn't do anything. We spent $3,300 dollars not pesos to stay there and she coudn't offer me a thing. She wasted an hour of my time. Because of this I would never go to another Hard Rock property or would recommend this location. You are paying for the name and not the quality of service. The hotel changed two years ago to the Hard Rock so it's new. I've stayed in Puerto Vallarta at The Barcelo and it was a much better experience overall all. Food, beach, location everything. Before you choose to come here, there are much better resorts for the price you will spend here.

Paseo de los Cocoteros 19, Villa 8 Nuevo Vallarta NAY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located within a 5-minute walk of Paradise Plaza Shopping Center, Hard Rock Hotel Vallarta All inclusive is within a mile (2 km) of Vallarta Adventures. This 348-room, 4.5-star resort has 2 outdoor pools along with private in-room spa tubs and a full-service spa. It's on the beach and also near Nayar Vidanta Golf and Plaza Lago Real Shopping Center.


Dining

Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 6 restaurants, including The Market, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Hard Rock Hotel Vallarta All inclusive's 348 air-conditioned rooms provide private spa tubs, minibars, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, ceiling fans, and laptop-compatible safes.


Property features

Guests of Hard Rock Hotel Vallarta All inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, 2 spa tubs, and a sauna.

Room options

Rock Suite Gold

Twin 2 | Sleeps 4

Deluxe Gold Double

Full 2 | Sleeps 4

Deluxe Platinum King

King 1 | Sleeps 2

Deluxe Diamond King

King 1 | Sleeps 2

Guest reviews for Hard Rock Hotel Vallarta All inclusive

Everyone (5) Couples (15) Business (1) Family (11) Other (1)
4

a nice hotel on the water

Everyone

I stayed at the hotel for two nights with my mom and a 6 month old baby. The staff is very accommodating and overall we had a nice experience. I don’t think it is ideal for families with infants as music can be a little bit too loud.

By , from New York on Nov 15, 2017

4

nice and safe

Everyone
Sunset from our room. Afternoon pool side.

Hotel crews are very kind. Frist day our room was down stairs it was smelled and 2nd day they switched our room to 3rd floor. Room was clean and nice but, a lot of aunts there. Except aunts, we had an enjoyable our vacation.

By , from California on Nov 3, 2017

Review comment responded on Nov 5, 2017

Hello Cinnie Thank you so much for taking the time to share your comments and this wonderful pictures with us. We are glad to read that your time was great despite the little inconveniences that you mention. We thank you for your preference and definitely we will work harder to have every detail ready prior your next visits. We hope to see you soon and please remember that we are always available to assist you with the details of your trip. Cheers! Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta

4

all inclusive paradise

Everyone

We returned yesterday from a week at this excellent resort. It was our first all-inclusive since our honey moon 31 years ago and we were very pleasantly surprised. The food was great, drinks plentiful, the rooms nice, the beach beautiful and the staff so friendly and accommodating that it made for a wonderful vacation. The evening shows were entertaining and the dancers made an outstanding effort to provide great entertainment.

By , from Arkansas on Sep 3, 2017

Review comment responded on Sep 5, 2017

Dear Shernor Thank you so much for taking the time to share this fantastic experience and for the opportunity of being part of this marvelous vacation. We are so happy to know that after a long wait your trip was beyond expectations. We appreciate all your feedback and definitely we would love to see you next summer or sooner to have another wonderful time. Please feel free to contact us prior next arrival and we will assist you with the arrangements required to ensure you a 5 star vacation. Sincerely, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta

5
Families

Great experience. Visited with grand kids. All of us had great fun. The staff was very friendly and helpful. No hesitation to come back.

By on Dec 26, 2016

Review comment responded on Dec 28, 2016

Hello dear guest, We are very happy to learn about your amazing experience. Thank you for taking the time to share it and we look forwasrd to welcome you back soon. Sincerely, Ángel Regalado

4

hard rock

Everyone

Yoga class location was great near beach & instructors were nice. The only think I did not like is that the pools closed at 8pm- seemed too early for vacation. The staff was nice; food quality and options were good.

By , from San Fran on May 8, 2016

Review comment responded on Dec 30, 2016

Dear Renee Thank you very much for taking the time to share your experience with us. We are so glad you had a great vacation in our hotel. Thank you for mentioning our staff, they are great at what they do and we are very proud of all of them. Regarding your comments on the pool schedule; we are definitely open to suggestions and request, don't hesitate to approach us anytime about your preferences and we will gladly do something for you. We hope to have you back very soon. Cheers Angel Regalado

5

cannot ask for a better hotel in time of crisis

Couples

We stayed at the Hard Rock right when Hurricane Patricia and it was chaos with everyone trying to leave the city. We couldnt find a flight out and ended up staying at the hotel and were so fortunate since the staff was so diligent. They stayed up all night to get the hotel ready as a shelter for us (instead of sending us to a government run shelter. We got world class service when we didn't expect it at all. The general manager was kind and intelligent, he communicated clearly the situation to us and what we should expect. After the hurricane missed us, they turned around (without a break) and set up the hotel so it's ready for us to relax and enjoy. The hotel is nice and clean, layout was great, the beach front is a bonus. To be honest, the food here wasn't the best but I am so happy I didn't stay at some Groupon hotel and get shipped off to a shelter far in land of mexico. We trusted the staff with our lives and it paid off greatly. Will stay here again.

By on Nov 3, 2015

5

husbands birthday

Couples

This is such an amazing resort, we had the best week ever. The staff is so friendly and attentive they even call you by your name. The pool entertainers were fun and the waiter staff at the pool is so excellent. We especially loved Jesus, he was the nicest and friendliest person I have ever met. He became a friend to us. We will treasure this vacation for our whole life. We also had a blast on our excursions. We went zip lining and to the markets islands. Absolutely breathtaking.

By on Sep 27, 2015

5

awesome hotel - geared up for families with small children

Families

I could not say enough good things about this hotel. The restaurants have delicious food, you have to make a reservation- hassle free 100. The food in the snack place is average but better that we have found in other all-inclusive hotels. The service is excellent! People would go out of the way to make you feel at home. Everything is convenient for small children. It is worth any cent you spend on it!

By on Sep 26, 2015

5

amazing as usual!

Families

This was our second time, staying at the Hard Rock Vallarta. It was just as incredible, as the first time. The rooms are clean and modern. The staff was very welcoming and extremely attentive to all of our wants and needs. My favorite restaurant is Ciao, the food and the view were both amazing!

By on Sep 26, 2015

3

summer ending getaway

Families

Check in was a bit hassle. They made copies of our passports which I thought was not right and uncomfortable. Food and beverage was great. Staff was nice! Room was comfortable with the big in-room jacuzzi. Though shower was not enough pressure, and was not lit up too well. Pool area was clean, and there were plenty of chairs at anytime. We saw several iguanas strolling at pool side, which was cool and interesting. Gym was clean and well-kept. Nightly showers were entertaining. Overall, good staying.

By on Aug 24, 2015