Hard Rock Hotel Vallarta All inclusive4.5 out of 5.0
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Recent guest reviews
We returned yesterday from a week at this excellent resort. It was our first all-inclusive since our honey moon 31 years ago and we were very pleasantly surprised. The food was great, drinks plentiful, the rooms nice, the beach beautiful and the staff so friendly and accommodating that it made for a wonderful vacation. The evening shows were entertaining and the dancers made an outstanding effort to provide great entertainment.
Esta muy bonito y como pero.. necesitan hacer mejoras en la comida. Algunas veces estaba fria y necesitan más variedad de platillos en los buffet. El restaurante Frida delicioso!! Pero necesita ventiladores y se necesitan ceniceros en el area de las albercas
Great experience. Visited with grand kids. All of us had great fun. The staff was very friendly and helpful. No hesitation to come back.
Yoga class location was great near beach & instructors were nice. The only think I did not like is that the pools closed at 8pm- seemed too early for vacation. The staff was nice; food quality and options were good.
We stayed at the Hard Rock right when Hurricane Patricia and it was chaos with everyone trying to leave the city. We couldnt find a flight out and ended up staying at the hotel and were so fortunate since the staff was so diligent. They stayed up all night to get the hotel ready as a shelter for us (instead of sending us to a government run shelter. We got world class service when we didn't expect it at all. The general manager was kind and intelligent, he communicated clearly the situation to us and what we should expect. After the hurricane missed us, they turned around (without a break) and set up the hotel so it's ready for us to relax and enjoy. The hotel is nice and clean, layout was great, the beach front is a bonus. To be honest, the food here wasn't the best but I am so happy I didn't stay at some Groupon hotel and get shipped off to a shelter far in land of mexico. We trusted the staff with our lives and it paid off greatly. Will stay here again.
This is such an amazing resort, we had the best week ever. The staff is so friendly and attentive they even call you by your name. The pool entertainers were fun and the waiter staff at the pool is so excellent. We especially loved Jesus, he was the nicest and friendliest person I have ever met. He became a friend to us. We will treasure this vacation for our whole life. We also had a blast on our excursions. We went zip lining and to the markets islands. Absolutely breathtaking.
I could not say enough good things about this hotel. The restaurants have delicious food, you have to make a reservation- hassle free 100. The food in the snack place is average but better that we have found in other all-inclusive hotels. The service is excellent! People would go out of the way to make you feel at home. Everything is convenient for small children. It is worth any cent you spend on it!
This was our second time, staying at the Hard Rock Vallarta. It was just as incredible, as the first time. The rooms are clean and modern. The staff was very welcoming and extremely attentive to all of our wants and needs. My favorite restaurant is Ciao, the food and the view were both amazing!
Check in was a bit hassle. They made copies of our passports which I thought was not right and uncomfortable. Food and beverage was great. Staff was nice! Room was comfortable with the big in-room jacuzzi. Though shower was not enough pressure, and was not lit up too well. Pool area was clean, and there were plenty of chairs at anytime. We saw several iguanas strolling at pool side, which was cool and interesting. Gym was clean and well-kept. Nightly showers were entertaining. Overall, good staying.
Hotel service and staff were very friendly and helpful. Juan and Ignacio were great assistance to our rock royalty service! The rooms are clean and comfortable and the food was ok. Thanks to hard rock for a pleasat stay
We loved our stay in hard rock hotel. The spa is amazing. And both Italian and Brazilian restaurant are superb.
Great Wifi and service! We were given the rock royalty level. Personal assistant was included.
We enjoyed our whole vacation here except the sales presentation. The food was decent. We stayed for 9 days so after a while it seemed to be the same thing. I enjoyed the pool but the beach was hard to enjoy with constant vendors. Overall we loved IG and are planning another trip to thus and other hard rock hotels.
Perfect! Everything was taken car. Staff friendly and attentive!
My husband and I went here for our honeymoon in May 2013, It was wonderful! Friendly staff, great food, and lots to do. Overall a wonderful experience. Definitely will be going back.
The staff are absolutely amazing here. Room was very clean, modern and comfortable. Mini bar stocked whenever needed. On site restaurants are very tasty. Ciao was my favourite for dinner.
Best service. Plenty of chair at the beach. Food selection can be improved for breakfast and lunch. Over all is great. Free internet and free call are a plus to us. Resort credit prices are too high. We didn't use all tax credit because of the 20% tax.
Overall our trip was average. This was our family vacation and attended a wedding there. We booked our shuttle through the hotel. Because our flight was delayed and we arrived later than expected, the shuttle didn't pick us up. It was $120 for party of 4. $30 roundtrip. We were able to take a taxi to the hotel for $25 dollars one way. This was coordinated through the airport so it was fixed and we knew we weren't getting ripped off. This was much cheaper than the hotel rate. Was disapointed that the shuttle wasn't there since we did provided flight information and all. Was glad they didn't show up since it cost us less. Arrived to our hotel about 12 pm. and checked in. Got settled and unpacked. We have two kids 10 and 7. I used the restroom and it was clogged. Called maintenance and they came and unplugged it. It smelled our room, but we were settled after our 8 hour delay at the airport. At no time did they ask if we wanted to change rooms. There was only one coordinator scheduling excursions. We waited a half hour. The hotel food choices are average. Very limited. Alcohol was average. Didn't have premium alcohol except at the main bar which was inside. Our ledger came and the shuttle charge of $120 was on there. I had to call and have them remove the charge. I was never given an apology for the shuttle not being there. They told me it was a partner vendor since I told them they never showed up and I was taking to the front desk. It's still a reflection on the hotel. The night prior to our departure our toilet flooded again. My husband called maintenance and they came and unplugged it again. I mentioned that we were there for a wedding. Over 150 guest booked at this hotel. The bride and groom had $1,000 dollars stolen from her purse. Our friends said that their restrooms smelled like sewer . During our check out I asked if they could do anything for me since our toilet clogged twice. . The agent said no. I asked for a manager. The manager on site, took me to a VIP room were I wasn't treated like a VIP. Told her my situation and she said because I was leaving she couldn't do anything for me. She also said that her maintenance report was showing only one incident and was basically calling me a liar. She asked why I didn't request a change of room. This happened at check in and check out. I was appalled. She said she could buy us a nice dinner or a bottle (it's all inclusive), but because we were leaving she couldn't do anything. We spent $3,300 dollars not pesos to stay there and she coudn't offer me a thing. She wasted an hour of my time. Because of this I would never go to another Hard Rock property or would recommend this location. You are paying for the name and not the quality of service. The hotel changed two years ago to the Hard Rock so it's new. I've stayed in Puerto Vallarta at The Barcelo and it was a much better experience overall all. Food, beach, location everything. Before you choose to come here, there are much better resorts for the price you will spend here.
As a couple we travelled to Hard Rock PV for a wedding from 6/19/14 - 6/22/14 and we were very much disappointed in the experience considering we spent $2300. The facility was average, can easily see it has some years on it. We found a dead cockroach in our room one morning which I find unacceptable! The bathroom drain had a terrible odor coming from it after every use and when it got really hot. The beach itself was not impressive, the sand was soft and the waters very mild however trash easily seen on the beach on the property and adjacent beaches. Beach chairs are old and with the trash seem unappealing. Food was okay, nothing special and vey standard fare. The resort credit provided was good in using for ziplining tour however we only had one other option, very limited activities you could use the credit for so overall more annoyed that it was there with nothing to spend it on!
The hotel was awesome! Everyone was very helpful and took care of everything we needed. We are ready to book our next vacation!!