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Recent guest reviews

Brazilian Steakhouse food so overcooked it’s inedible. Not impressed with the Italian either. Property and staff are awesome. Wifi didn’t work in our room either.

I loved the ambiance of the hotel, the staff were all super nice, and the food was delicious. There is nothing that I didn’t like.

Muy buena atención del personal, desde lukas al recibirnos y luego los animadores y personal en general. Además la comida excelente

Very accommodating, great service, and great location.

The hotel is well kept from the lobby to the restaurants to the rooms. The staff is friendly, courteous and professional.

Fun and amazing experience. Our beach service from juan was amazing.

Best hotel ever, specially the staff they are very helpful to name a few there is carlos, Jose Manuel and hector the best waiters always with a smile and ready to help but everyone is awesome worker

We had an amazing experience at Hard Rock! It was one of the nicest hotel resorts we’ve stayed at.

We had an incredible experience at the HR. The staff was great. Juan and Gomez took excellent care of us at the pool. The entertainment was fun and our room was clean and comfortable. I can't say enough great things about our stay. We had intended to do more excursions outside of the hotel but didn't want to leave. Walks on the beach every morning and beautiful sunsets. I can't wait to go back.

I booked the HR PVR as a last min trip for myself, husband and 11 month old. After reading the reviews (4.3) and seeing all inclusive we were excited. Sad to say I feel like we compelely overpaid. Pros: family friendly, clean, staff is super nice, Spa was GREAT! Cons: Food was awful, very bland and even the simple American food and Mexican food didn’t taste great. My husband got sick the last night when we ate @ the Asian restaurant (likely from the beef). The hotel grounds itself is not large and you can walk from end to end in less than 5 min. The nightly entertainment was OK as well. Overall wouldn’t go back and would have spent the extra 100/night to stay somewhere much nicer had I known the above.

I stayed at the hotel for two nights with my mom and a 6 month old baby. The staff is very accommodating and overall we had a nice experience. I don’t think it is ideal for families with infants as music can be a little bit too loud.

Hotel crews are very kind. Frist day our room was down stairs it was smelled and 2nd day they switched our room to 3rd floor. Room was clean and nice but, a lot of aunts there. Except aunts, we had an enjoyable our vacation.

We returned yesterday from a week at this excellent resort. It was our first all-inclusive since our honey moon 31 years ago and we were very pleasantly surprised. The food was great, drinks plentiful, the rooms nice, the beach beautiful and the staff so friendly and accommodating that it made for a wonderful vacation. The evening shows were entertaining and the dancers made an outstanding effort to provide great entertainment.

Great experience. Visited with grand kids. All of us had great fun. The staff was very friendly and helpful. No hesitation to come back.

Yoga class location was great near beach & instructors were nice. The only think I did not like is that the pools closed at 8pm- seemed too early for vacation. The staff was nice; food quality and options were good.

We stayed at the Hard Rock right when Hurricane Patricia and it was chaos with everyone trying to leave the city. We couldnt find a flight out and ended up staying at the hotel and were so fortunate since the staff was so diligent. They stayed up all night to get the hotel ready as a shelter for us (instead of sending us to a government run shelter. We got world class service when we didn't expect it at all. The general manager was kind and intelligent, he communicated clearly the situation to us and what we should expect. After the hurricane missed us, they turned around (without a break) and set up the hotel so it's ready for us to relax and enjoy. The hotel is nice and clean, layout was great, the beach front is a bonus. To be honest, the food here wasn't the best but I am so happy I didn't stay at some Groupon hotel and get shipped off to a shelter far in land of mexico. We trusted the staff with our lives and it paid off greatly. Will stay here again.

This is such an amazing resort, we had the best week ever. The staff is so friendly and attentive they even call you by your name. The pool entertainers were fun and the waiter staff at the pool is so excellent. We especially loved Jesus, he was the nicest and friendliest person I have ever met. He became a friend to us. We will treasure this vacation for our whole life. We also had a blast on our excursions. We went zip lining and to the markets islands. Absolutely breathtaking.

Paseo de los Cocoteros 19, Villa 8 Nuevo Vallarta NAY

Hotel highlights

  • Steps from Nuevo Vallarta Beach
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Hard Rock Hotel Vallarta - All Inclusive places you next to Nuevo Vallarta Beach and within a mile (2 km) of other popular attractions like Vallarta Adventures. This 348-room, 4.5-star property has 2 outdoor pools along with indoor private spa tubs and a full-service spa. Located centrally in Nuevo Vallarta, it's connected to the convention center and also close to Nayar Vidanta Golf and Paradise Plaza Shopping Center.


Dining

Free cooked-to-order breakfast is served each morning from 7:00 AM to 11:30 AM. There are multiple options for onsite dining with 6 restaurants, including The Market, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Hard Rock Hotel Vallarta - All Inclusive's 348 rooms are individually decorated and have an array of amenities, including indoor private spa tubs, free minibar items, and free bottled water. Guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, laptop-compatible safes, and phones.


Property features

Guests of Hard Rock Hotel Vallarta - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a health club, 2 spa tubs, and a sauna.

Room options

Rock Suite Platinum

2 Double Beds and 1 King Bed | Sleeps 6

Deluxe Family

1 King Bed and 2 Double Beds | Sleeps 5

Deluxe Room Double

2 Double Beds | Sleeps 4

Deluxe Diamond

1 King Bed | Sleeps 2

Guest reviews for Hard Rock Hotel Vallarta - All Inclusive

Everyone (16) Couples (18) Business (1) Family (12) Other (1)
3
Everyone

Brazilian Steakhouse food so overcooked it’s inedible. Not impressed with the Italian either. Property and staff are awesome. Wifi didn’t work in our room either.

By , from San Diego on Feb 16, 2020

Review comment responded on Feb 19, 2020

Dear Terry, On behalf of Hard Rock Hotel Vallarta, we would like to offer you our most sincere apologies for not having met your expectations. We are definitely looking to deliver remarkable experiences for our guests as it is what sets us apart; the outstanding service and willingness to provide with authentic rockstar experiences. We regret our team´s efforts were not enough for you and we hope we have the opportunity to have you back and change your perception as we are definitely looking forward to creating an unforgettable experience for you and your family. Rest assured, we will continue improving in every area of opportunity mentioned. Should you decide to come back, please contact us directly to assist you with the arrangements for your visit. Kind Regards, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Partner Couples

I loved the ambiance of the hotel, the staff were all super nice, and the food was delicious. There is nothing that I didn’t like.

By on Dec 16, 2019

Review comment responded on Dec 18, 2019

Hello Rocker, Thank you for your comments. It has been a pleasure to have you with us and make your stay wonderful. We appreciate your kind words and it is gratifying to know our rockers were able to create such a comfortable and memorable experience for you through our hospitality and service. The whole team sends a big hug and we hope to welcome you back soon for another relaxing trip to paradise! See you soon! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Partner Couples

Muy buena atención del personal, desde lukas al recibirnos y luego los animadores y personal en general. Además la comida excelente

By on Sep 14, 2019

4
Everyone

By on May 26, 2019

Review comment responded on May 30, 2019

Hola Rockstar, Thank you for taking the time to post a review. We are delighted to learn you had an enjoyable stay. However, we see there may be a few areas that require our attention. We invite you to send us any additional comments or suggestions on here or other platforms, as your feedback helps us a lot in learning from our guests in order to enhance your future vacations. Our team sends our regards and we hope to welcome you back soon to offer you the 5-star experience you deserve. See you soon Amigos, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Partner Couples Family

Very accommodating, great service, and great location.

By , from Des Moines Iowa on Feb 26, 2019

Review comment responded on Mar 2, 2019

Hello Alexis, Thank you for sharing your excellent review, I'm glad to know you were fully satisfied by the service and I really appreciate your kind preference. We all send our best regards and hope to welcome you soon for another fantastic experience in our paradise. See you soon & Keep Rockin’!! “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”

5
Everyone

By on Feb 17, 2019

Review comment responded on Apr 1, 2019

Hello Rocker, Thank you for sharing your excellent review of our hotel. It is gratifying to know you had an enjoyable stay! We would like to invite you to give us any additional comments or suggestions on here or other platforms, your feedback is always appreciated and welcomed, as it is also an opportunity for us to learn from our guests and possibly enhance your future vacations. Our team sends our regards and we hope you return soon for another incredible getaway. Best regards, “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”

5
Everyone

By on Jan 20, 2019

Review comment responded on Jan 23, 2019

Hello Rockstars, Thank you for sharing your excellent review, I'm glad to know you were fully satisfied by the service and I really appreciate your kind preference, likewise be sure that for your next visit we will have more different activities for your enjoyment. See you soon & Keep Rockin’!! “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”

5
Everyone

The hotel is well kept from the lobby to the restaurants to the rooms. The staff is friendly, courteous and professional.

By on Dec 8, 2018

Review comment responded on Dec 11, 2018

Hello Rockers, Thank you so much for your review and for all your comments. We are happy to know everything was perfect during your visit and we hope to see you next year or sooner for another rockstar experience. Warm Regards, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Everyone

Fun and amazing experience. Our beach service from juan was amazing.

By on Oct 24, 2018

Review comment responded on Nov 3, 2018

Hello Rockers, Thank you so much for your review; We feel honored to learn that you consider us the best place you have ever visited and that you loved our characteristic amplified service during the whole trip. Surely we will be happy to welcome you many more times and share with your family another stellar time in our paradise. See you soon & Keep Rockin'!! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5
Everyone

Best hotel ever, specially the staff they are very helpful to name a few there is carlos, Jose Manuel and hector the best waiters always with a smile and ready to help but everyone is awesome worker

By , from oregon on Aug 15, 2018

Review comment responded on Sep 1, 2018

Hello Thania Thank you so much for your review. We feel so honored to be called the best hotel and to share so many great memories together. We appreciate so much your special recognition for those who went beyond duty; Carlos, Jose Manuel, and Hector send their regards, hoping to welcome you soon for another fantastic time in our paradise. See you soon Rockstars! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

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