Master Parlor Suite Pool View
from $589
Grand Velas Riviera Nayarit All Inclusive
5.0 out of 5.0
4.7
out of 5
"Wonderful!"
See all 79 reviews
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Recent guest reviews
This hotel was amazing! The staff catered to our every need and were very attentive to making sure we were very comfortable
Spending four days at the Casa Velas Resort in Riviera Nayarit was wonderful! The property is located about 20 minutes by taxi from Puerto Vallarta. It has everything you would want or need, however, including several beautiful infinity pools leading up to the beach, where you can swim or rent kayaks or whatever you please. The suites are spacious, comfortable and sparkling clean. We enjoyed each of the restaurants, offering an enormous, well prepared buffet, and gourmet French, Italian and Mexican restaurants, with delicious contemporary gourmet food and beverage. (All included...) There is a relaxing full service spa and a gym with state of the art equipment. Most importantly, however, in addition to the beautifully landscaped grounds and architecture, well appointed rooms, the service staff is extremely attentive, making for an exceptionally pleasant stay. Highly recommended for all kinds of vacationers, from family, to business and, especially romance!
From our greeting with cool towels, fresh juice, a neck massage and introductions to the concierge staff... to our departure with kind notes from the housekeeping staff to our child, an envelop with our boarding passes printed out and a car waiting to take us to the airport, this resort is all about great service. We loved our stay at Grand Velas and only wish we had more days to stay. Our personal concierge checked on us daily, offered a schedule of activities for the whole family, made reservations and answered questions. The grounds are beautiful and complete with an assortment of terrific restaurants. The pools and beach are staffed with a small army of friendly servers who offer wonderful service. The spa is peaceful and terrific. The kids club was lots of fun... and so were many of our fellow guests. Lots to do, or do nothing and relax, all is accommodated in every way.
1st time we tried an all inclusive resort and was a little Nervous with how average Mexican resorts food can be. It was a great surprise, it was great and a variety. If you ask basically they will try and accommodate any requests you have if they can. Great service and very friendly overall. Spa was great and staff skilled. The pool area was very nice and was well laid out it has shade if you want it and sun if you want it. Overall a great value for such great service. Rooms were always cleaned well and promptly.
Wonderful time as always! Planning another trip back next year.
We had an excellent four night stay at the Grand Velas with our two kiddos. The staff was all excellent, except that our Concierge greeted us on our first day, then disappeared till our last day. He never looked into or got back to us on the items he said he would on the first day. We still had a great time, but I heard from other guests that their concierge was on the ball. Ours, named Chepe, was not. We'd return, but wouldn't accept him as our concierge next time.
this was our 2nd time at the resort. Food and service was excellent. Room are spacious for a family of four and very clean. They are starting to show wear from age.Activities for the kids (young teen) were not as good as prior year's visit. Planning to make a third trip again next year.
Great location very expensive, basic internet was horrible, concierge was only present day one. They do have a new resort going out that will compete with this one. Maybe try that one next time.
THis is truly an exceptional hotel/resort. Wonderful staff, great restaurants and beautiful rooms. We couldn't have been happier. The beach is beautiful. We hated to leave.
The staff is absolutely incredible and attentive. Raquel and Jose "Cheppe" were so helpful and attentive. We had a slight issue with our room and after attempting to resolve the issue a few times, they just upgraded us at no charge to the Grand Master Class suite. They checked on us several times daily and were more than helpful with any requests we had. I cannot say enough positive comments about this place. It is worth every penny. The food in every restaurant is top-notch. You cannot go wrong with any choice.
service was great, however the food was mediocre. The wine was undrinkable. Spa was very good
The hotel staff was very nice and the amenities were wonderful. In particular, the staff in charge of activities such as volleyball, water aerobics were helpful, fun, and pleasant. The food was great. I would recommend the hotel to families, couples, lone travelers, etc.
We had a great time at Grand Velas. The facilities and the staff are amazing. Kids were entertained throughout at kids club and the adults enjoyed the food, drinks and activities.
We had a family get together with 3 generations gathering together. There was something for everyone. The place is beautiful and the food is awesome.
We had a great stay at the hotel and more importantly the staff went out of their way to assure that my families dietary needs were taken care of. We couldnt of had a better stay.
nice place, not the best but enough to spend one weekend.
The value of the flight + hotel package could not be beat. The all-inclusive aspect was also well worth it, as they included top shelf alcohol, fancy restaurants (the French and Italian restaurants were amazing), and a $50 spa credit per day (this could not be combined though). My main complaint with this hotel was with the room, which had a large separate living room area and nice balcony, but the bathroom was extremely small (smaller than a motel bathroom) esp given that there were three of us sharing the room. Only one sink with tiny vanity, it was uncomfortable. The service was amazing, really tried to accommodate every need we had. There were times when they didn't clear the food in the room when we asked. They would set you up at the pool with umbrellas so you didn't have to fight for a space. The spa is not to be missed. But it is a $20 cab ride into town but pretty close to the airport. The crowd is very much family and couples, so the nightlife at the bar is nil.
Great rooms, food is excellent and the employees always helping us. And Spa one of the best
Fantastic value, super location on the Riviera Nayarit. Resort seems a little outdated, but amenities are top-notch. Restaurants are mixed - Piaf (French) and Frida (were exceptional); Lucca (Italian) was disappointing, with many of the dishes trying too hard and ending up overly complicated and fussy. Azul (casual/buffet) has a great breakfast buffet, but order off the menu for lunch. Javier runs the beach volleyball games and is great - this was one of the highlights of our day.
Good location with good food and excellent staff! Highly recommend
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located within a mile (2 km) of Paradise Plaza Shopping Center, Grand Velas Riviera Nayarit All Inclusive is within 2 miles (3 km) of Vallarta Adventures. This 267-room, 5-star resort has 3 outdoor pools along with a full-service spa and 5 restaurants. On the beach, the resort is also close to Nayar Vidanta Golf and Plaza Lago Real Shopping Center.
Dining
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. There are ample dining options with 5 onsite restaurants, including Frida, which specializes in Mexican cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Rooms
All of Grand Velas Riviera Nayarit All Inclusive's 267 recently renovated rooms provide free minibar items, MP3 docks, and espresso makers. 42-inch LED TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free bottled water, and ceiling fans.
Property features
Guests of Grand Velas Riviera Nayarit All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. Free valet and self parking are available—or if you're not driving, take the shuttle from the hotel to the airport (available 24 hours) for USD 300 per vehicle. A multilingual staff is on hand to assist with dry cleaning/laundry and concierge services. Other amenities at this all-inclusive resort include karaoke, a children's pool, and a fitness center.
Guest reviews for Grand Velas Riviera Nayarit All Inclusive
amazing view resort and staff!!
Everyone
This hotel was amazing! The staff catered to our every need and were very attentive to making sure we were very comfortable
elegant and down to earth hotel and resort
Everyone
Spending four days at the Casa Velas Resort in Riviera Nayarit was wonderful! The property is located about 20 minutes by taxi from Puerto Vallarta. It has everything you would want or need, however, including several beautiful infinity pools leading up to the beach, where you can swim or rent kayaks or whatever you please. The suites are spacious, comfortable and sparkling clean. We enjoyed each of the restaurants, offering an enormous, well prepared buffet, and gourmet French, Italian and Mexican restaurants, with delicious contemporary gourmet food and beverage. (All included...) There is a relaxing full service spa and a gym with state of the art equipment. Most importantly, however, in addition to the beautifully landscaped grounds and architecture, well appointed rooms, the service staff is extremely attentive, making for an exceptionally pleasant stay. Highly recommended for all kinds of vacationers, from family, to business and, especially romance!
Review comment
Guest Services responded on Jun 12, 2017
It was so refreshing to read your wonderful review of Grand Velas Riviera Nayarit, and to know how knowledgeable you are of our services and premises. We are very appreciative of the time and effort put into your description. But most of all, we are grateful for your preference and very happy to know that the service from our staff made your stay a most pleasurable one. We look forward to your future visit, when we will do everything in our hands to surpass this successful experience with an even better “elegant and down to earth” vacation.
a beautiful resort with exceptional hospitality.
Everyone
From our greeting with cool towels, fresh juice, a neck massage and introductions to the concierge staff... to our departure with kind notes from the housekeeping staff to our child, an envelop with our boarding passes printed out and a car waiting to take us to the airport, this resort is all about great service. We loved our stay at Grand Velas and only wish we had more days to stay. Our personal concierge checked on us daily, offered a schedule of activities for the whole family, made reservations and answered questions. The grounds are beautiful and complete with an assortment of terrific restaurants. The pools and beach are staffed with a small army of friendly servers who offer wonderful service. The spa is peaceful and terrific. The kids club was lots of fun... and so were many of our fellow guests. Lots to do, or do nothing and relax, all is accommodated in every way.
Review comment
Guest Service responded on Apr 1, 2017
Thank you for your excellent description of our property as “a beautiful resort with exceptional hospitality”. It was a pleasure to have been your resort chosen on your recent visit to México. We feel proud to know that you enjoyed our grounds, restaurants, pools, spa, as well as our personalized service, from housekeeping to the attention to detail of your personal concierge. We would love to host you in the near future and providing you another memorable holiday whit the fine details of our “wonderful service”. Kind regards.
great experience
Everyone
1st time we tried an all inclusive resort and was a little Nervous with how average Mexican resorts food can be. It was a great surprise, it was great and a variety. If you ask basically they will try and accommodate any requests you have if they can. Great service and very friendly overall. Spa was great and staff skilled. The pool area was very nice and was well laid out it has shade if you want it and sun if you want it. Overall a great value for such great service. Rooms were always cleaned well and promptly.
Review comment
Guest Service responded on Feb 25, 2017
Mr. John Thank you for selecting Grand Velas Riviera Nayarit as your first all-inclusive resort, and sharing us the great experience that you enjoyed our facilities, spa, as well as your excellent impressions about our delicious and variety food and very friendly staff. As you experimented in Grand Velas we are committed to "try and accommodate any requests you have" and satisfying your needs during your stay. It will be a pleasure to host you again and pampering you with the quality and hospitality that characterized us. Kind regards.
Everyone
Wonderful time as always! Planning another trip back next year.
Review comment
Guest Service responded on Dec 13, 2016
Thank you so much for your recent visit to Grand Velas Riviera Nayarit. We hope to host you in your future travel to this beautiful place. Kind regards and happy holidays.
excellent property and staff; concierge was a fail
Families
We had an excellent four night stay at the Grand Velas with our two kiddos. The staff was all excellent, except that our Concierge greeted us on our first day, then disappeared till our last day. He never looked into or got back to us on the items he said he would on the first day. We still had a great time, but I heard from other guests that their concierge was on the ball. Ours, named Chepe, was not. We'd return, but wouldn't accept him as our concierge next time.
Review comment
General Manager responded on Apr 2, 2016
Thank you so much for your comments. Thank you also for bringing to my attention your experience with our concierge service. I do apologize because, as other guests' validated, your experience was an exception rather than the rule at Grand Velas. I will make sure Chepe and the rest of our concierge department makes sure they deliver their top-notch service every time. As you make your way back to Puerto Vallarta, you have my word that a flawless luxury experience will be awaiting to eclipse your expectations. Warm greetings to you and the family.
family vacation
Families
this was our 2nd time at the resort. Food and service was excellent. Room are spacious for a family of four and very clean. They are starting to show wear from age.Activities for the kids (young teen) were not as good as prior year's visit. Planning to make a third trip again next year.
awesome friend get together
GetawayWithFriends
Great location very expensive, basic internet was horrible, concierge was only present day one. They do have a new resort going out that will compete with this one. Maybe try that one next time.
trip with friends
Couples
THis is truly an exceptional hotel/resort. Wonderful staff, great restaurants and beautiful rooms. We couldn't have been happier. The beach is beautiful. We hated to leave.
best all-inclusive experience
Couples
The staff is absolutely incredible and attentive. Raquel and Jose "Cheppe" were so helpful and attentive. We had a slight issue with our room and after attempting to resolve the issue a few times, they just upgraded us at no charge to the Grand Master Class suite. They checked on us several times daily and were more than helpful with any requests we had. I cannot say enough positive comments about this place. It is worth every penny. The food in every restaurant is top-notch. You cannot go wrong with any choice.
It was our pleasure to serve you on this occasion. We hope that the wonderful memories entice you to return with us in the future. Thank you!