This is a beautiful property. It was very clean. Every worker had a mask and a face sheild on. There was hardly anyone there due to Covid-19. I felt very safe because everything was so clean. The food was amazing. Great place to go if you want to relax at a beautiful uncrowded property. The rooms were great and everyone was so nice. They give great customer service!
The staff was very friendly and everyone had an attention to detail. The food was very good and many different options. I will be back.
Ok, Good service,food ok, Beach can't swim, Happy all
We had 3 oceanfront rooms 201, 202, & 104. We stayed at the hotel for 6 nights. From the moment we got to the hotel to the monent we left we were treated extremely well. The hotel staff tended to all our needs and many of them went beyond our expectations. We were assigned a personal concigere Tania who was assigned to us and she made sure all our needs were met again going above and beyond our expectations. We loved Ceferino the bar tender at the pool who made some amazing drinks for not only for the adults but the kids. Julio our server at the pool made sure we had a drink in our hand all the time. Diego was member of the activity staff kept us entertained at the pool. He loved what he did and loved doing it for Grand Velas. There were many other staff members that made the stay great. If you go to this hotel with realistic expectations, you will well have a great time.
This resort had its pros and cons. unfortunately during our stay the construction was overwhelming. The sound of nails, hammers. And drills made it close to impossible to have an relaxing vacation. The rooms were clean, although there is a serious mold issue because it definitely affected my allergies. Not to mention it took almost 3 times on the laundry cycle to get the mold smell off my clothes. The food was amazing, each restaurant really impressed me but the pool staff was rude and unfriendly. The boutique was very nice although i almost fell into the pond because they had taken apart the entire enterace and left several nails, and drills on the floor that i almost tripped on.
Overall experience was great. The spa was fantastic. I had to 50 minute massages as every day we received the $50 spa credit. Plus you’re greeted with a complementary neck and shoulder massage as well as a complementary neck and shoulder massage by the pool. The weather was beautiful and laying out by the pool side and the beach was definitely relaxing and the staff was very helpful coming by offering drinks frequently. The only downfalls I had, were The vegan menu options and some of the conditions of the facility. Starting off with the vegan menu options Cortlynn they were very car of load it. Lots of greens and vegetables and limited amount of proteins such as tofu, tempeh, beans or lentils, and seitan. It’s great that they’re making an option for vegans but I do believe they need to revise the menu because a car loan meal will put you to sleep and can make you bloated. Another thing was the facility was doing some construction at the time so I futile see elevator was out, although I don’t mind taking stairs and there was some weird musky smell in the closet like dew (?). I don’t know that’s just from humidity poor ventilation all the construction around. Otherwise I had a very relaxing time. Alma, massage therapist was fantastic
This hotel was amazing! The staff catered to our every need and were very attentive to making sure we were very comfortable
Spending four days at the Casa Velas Resort in Riviera Nayarit was wonderful! The property is located about 20 minutes by taxi from Puerto Vallarta. It has everything you would want or need, however, including several beautiful infinity pools leading up to the beach, where you can swim or rent kayaks or whatever you please. The suites are spacious, comfortable and sparkling clean. We enjoyed each of the restaurants, offering an enormous, well prepared buffet, and gourmet French, Italian and Mexican restaurants, with delicious contemporary gourmet food and beverage. (All included...) There is a relaxing full service spa and a gym with state of the art equipment. Most importantly, however, in addition to the beautifully landscaped grounds and architecture, well appointed rooms, the service staff is extremely attentive, making for an exceptionally pleasant stay. Highly recommended for all kinds of vacationers, from family, to business and, especially romance!
From our greeting with cool towels, fresh juice, a neck massage and introductions to the concierge staff... to our departure with kind notes from the housekeeping staff to our child, an envelop with our boarding passes printed out and a car waiting to take us to the airport, this resort is all about great service. We loved our stay at Grand Velas and only wish we had more days to stay. Our personal concierge checked on us daily, offered a schedule of activities for the whole family, made reservations and answered questions. The grounds are beautiful and complete with an assortment of terrific restaurants. The pools and beach are staffed with a small army of friendly servers who offer wonderful service. The spa is peaceful and terrific. The kids club was lots of fun... and so were many of our fellow guests. Lots to do, or do nothing and relax, all is accommodated in every way.
1st time we tried an all inclusive resort and was a little Nervous with how average Mexican resorts food can be. It was a great surprise, it was great and a variety. If you ask basically they will try and accommodate any requests you have if they can. Great service and very friendly overall. Spa was great and staff skilled. The pool area was very nice and was well laid out it has shade if you want it and sun if you want it. Overall a great value for such great service. Rooms were always cleaned well and promptly.
Wonderful time as always! Planning another trip back next year.
We had an excellent four night stay at the Grand Velas with our two kiddos. The staff was all excellent, except that our Concierge greeted us on our first day, then disappeared till our last day. He never looked into or got back to us on the items he said he would on the first day. We still had a great time, but I heard from other guests that their concierge was on the ball. Ours, named Chepe, was not. We'd return, but wouldn't accept him as our concierge next time.
this was our 2nd time at the resort. Food and service was excellent. Room are spacious for a family of four and very clean. They are starting to show wear from age.Activities for the kids (young teen) were not as good as prior year's visit. Planning to make a third trip again next year.
Great location very expensive, basic internet was horrible, concierge was only present day one. They do have a new resort going out that will compete with this one. Maybe try that one next time.
THis is truly an exceptional hotel/resort. Wonderful staff, great restaurants and beautiful rooms. We couldn't have been happier. The beach is beautiful. We hated to leave.
The staff is absolutely incredible and attentive. Raquel and Jose "Cheppe" were so helpful and attentive. We had a slight issue with our room and after attempting to resolve the issue a few times, they just upgraded us at no charge to the Grand Master Class suite. They checked on us several times daily and were more than helpful with any requests we had. I cannot say enough positive comments about this place. It is worth every penny. The food in every restaurant is top-notch. You cannot go wrong with any choice.
service was great, however the food was mediocre. The wine was undrinkable. Spa was very good
Nuevo Vallarta Beach is a short stroll from Grand Velas Riviera Nayarit - All Inclusive, and other popular attractions like Playa Bucerias are within a few miles (5 km). This 267-room, 5-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.
There are ample dining options with 5 onsite restaurants, including Frida, which specializes in Mexican cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.
All 267 recently renovated rooms feature MP3 docks, minibars, and espresso makers. Guests can expect free WiFi and 42-inch LED TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, ceiling fans, and laptop-compatible safes.
Guests of Grand Velas Riviera Nayarit - All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a fitness center, a spa tub, and a sauna.
This is a beautiful property. It was very clean. Every worker had a mask and a face sheild on. There was hardly anyone there due to Covid-19. I felt very safe because everything was so clean. The food was amazing. Great place to go if you want to relax at a beautiful uncrowded property. The rooms were great and everyone was so nice. They give great customer service!
Ha sido usted muy amable, por brindarnos el tiempo de valorar su reciente experiencia vacacional en Grand Velas. Realmente esperamos hayamos cubierto todas sus expectativas con nosotros, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.
Le agradecemos muchísimo por compartirnos su evaluación de su reciente estadía en Grand Velas. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo. Thank you very much for sharing your evaluation of your recent stay at Grand Velas. We really appreciate your preference, and we hope to have the pleasure of hosting you again in the near future.
The staff was very friendly and everyone had an attention to detail. The food was very good and many different options. I will be back.
Thank you for taking a few moments to share your satisfaction on your vacation experience at Grand Velas Riviera Nayarit. We truly appreciate that you reserved with us, and look forward to hosting you again in the future.
Muchas gracias por tomarse unos minutos para compartirnos su satisfacción con su reciente experiencia vacacional en Grand Velas. Realmente apreciamos que usted reservara con nosotros, y esperamos tener el honor de volver a hospedarle en el futuro. Thank you for taking a few moments to share your satisfaction on your vacation experience at Grand Velas. We truly appreciate that you reserved with us, and look forward to hosting you again in the future.
Ok, Good service,food ok, Beach can't swim, Happy all
We are delighted that all of your family is happy with their stay at Grand Velas Riviera Nayarit. We do our best to provide you and all our guests the best of everything, however, during the few times when the ocean conditions present a potential risk, we prefer to proceed on the side of caution and have our valued guests enjoy our three large pools. Thank you for reserving with us at Grand Velas. We are at your service for any future needs.
We had 3 oceanfront rooms 201, 202, & 104. We stayed at the hotel for 6 nights. From the moment we got to the hotel to the monent we left we were treated extremely well. The hotel staff tended to all our needs and many of them went beyond our expectations. We were assigned a personal concigere Tania who was assigned to us and she made sure all our needs were met again going above and beyond our expectations. We loved Ceferino the bar tender at the pool who made some amazing drinks for not only for the adults but the kids. Julio our server at the pool made sure we had a drink in our hand all the time. Diego was member of the activity staff kept us entertained at the pool. He loved what he did and loved doing it for Grand Velas. There were many other staff members that made the stay great. If you go to this hotel with realistic expectations, you will well have a great time.
We really appreciate knowing you were treated extremely well from the moment you got to the hotel to the moment you left. Your complete satisfaction it is one of our principal objectives, and we feel very proud that every member of our staff who had the opportunity to serve you was “going above and beyond” your expectations. You can be assured that we will share your kind comments with Tania, Ceferino, Julio, and Diego, who all deserve your special mention, with the objective they know the positive impact of their efficient labor in the vacation experience of our guests. On behalf of the entire Grand Velas family, we look forward to your next visit to the beautiful beaches of Riviera Nayarit and continuing pampering you with the hospitality and quality that you and all our guests expect. Thank you.
This resort had its pros and cons. unfortunately during our stay the construction was overwhelming. The sound of nails, hammers. And drills made it close to impossible to have an relaxing vacation. The rooms were clean, although there is a serious mold issue because it definitely affected my allergies. Not to mention it took almost 3 times on the laundry cycle to get the mold smell off my clothes. The food was amazing, each restaurant really impressed me but the pool staff was rude and unfriendly. The boutique was very nice although i almost fell into the pond because they had taken apart the entire enterace and left several nails, and drills on the floor that i almost tripped on.
Thank you, Jennifer, for taking the time to bring to our attention some thoughts and observations on your holiday experience. Firstly, allow me to apologize on behalf of management and staff for the shortcomings that you found during your stay. As a progressive resort, we take the initiative in maintaining our hotel up to date and in impeccable conditions. However, it is our responsibility to make any improvements without affecting our guests who are with us and based on your comments, I will work to ensure that proper measures are taken in the future. It is our hope, Jennifer that you return at some point in the future and allow us the opportunity to provide you and your family an outstanding vacation, and at the same time benefit from the renovations that we have just completed. Thank you.
Overall experience was great. The spa was fantastic. I had to 50 minute massages as every day we received the $50 spa credit. Plus you’re greeted with a complementary neck and shoulder massage as well as a complementary neck and shoulder massage by the pool. The weather was beautiful and laying out by the pool side and the beach was definitely relaxing and the staff was very helpful coming by offering drinks frequently. The only downfalls I had, were The vegan menu options and some of the conditions of the facility. Starting off with the vegan menu options Cortlynn they were very car of load it. Lots of greens and vegetables and limited amount of proteins such as tofu, tempeh, beans or lentils, and seitan. It’s great that they’re making an option for vegans but I do believe they need to revise the menu because a car loan meal will put you to sleep and can make you bloated. Another thing was the facility was doing some construction at the time so I futile see elevator was out, although I don’t mind taking stairs and there was some weird musky smell in the closet like dew (?). I don’t know that’s just from humidity poor ventilation all the construction around. Otherwise I had a very relaxing time. Alma, massage therapist was fantastic
Elora, thank you very much for firstly, reserving with us at Grand Velas, and of course, for sharing with us your wonderful comments and constructive insights. As a progressive resort, we always wish to know our guest´s ideas on how to create a more enriched vacation experience. And your suggestions on our vegan menu will become an integral component of the betterment that we look for. On behalf of Alma, your "fantastic" Spa therapist, I wish you all the best for the upcoming Holiday Season. Thank you.
This hotel was amazing! The staff catered to our every need and were very attentive to making sure we were very comfortable
It was our pleasure to serve you on this occasion. We hope that the wonderful memories entice you to return with us in the future. Thank you!
Thank you very much for entrusting Grand Velas Riviera Nayarit to deliver the well-deserved luxury and comfort that you needed, while at the same time caring for your health and well-being at every step. We hope that the combination of all that you enjoyed entices you to return to this paradise sooner than expected. Until then, we continue to place ourselves at your service,