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Recent guest reviews

When I was ready to check out, they never could find my registration. It was really Oddish.

Looks good from afar…the staff was terribly rude and lots of maintenance issues…I’d recommend looking elsewhere to vacation…also, Orbitz screwed up our reservation which didn’t help…

The check in and check out process was the quickest I have ever experienced. Lovely grounds, our room had a great view of the beach, wish we had more time there.

No bar onsite after 5:30 pm, poor AC, we were not given most of the amenities that were supposed to have come with our room, even when I called and asked about them I was just told I would get them later- which I never did. The shared balconies with no kind of divider or blocker made our balcony unuseable and there was a huge mosquitoes problem while we were there (not that the resort could really help that part). I really do believe that all the rave reviews from this place were written by owners hoping to rent out their units.

Absolutely loved this place. Would come back. Staff is super friendly, food is excellent, and the resort is super clean.

Do not stay here! A few months ago, we went down to Mexico for our wedding. Our wedding venue recommended this hotel. We had about 50 guests coming down with us. The hotels food and amenities were great, but we would not stay here again. I was extremely disappointed with this hotel and for my guest since I recommended them to stay with us. We had a TON OF OUR THINGS STOLEN! Throughout our stay I had many guests complaining to me and security that their belongings were stolen in the pool area. The first day, one of my guests had his sandals, shirt and sunglasses stolen. 3 days later they “found them” but the sandals were still missing, mind you all belongings were together, very strange. I had 3 other guests including myself that had sandals stolen! My aunt had her sunglasses stolen but when my mother started yelling at hotel they apparently “found them”. Lastly, I had another guest that had her iPhone STOLEN! We had asked for security camera for the pool area and hotel did not want to show us we called police and nothing. Hotel was trying to protect their employees. We tried using “find my iPhone” but iPhone was miles down the road inside the ocean which was very strange. I have never experience this before. Our group were basically the only ones at this hotel, since tourism was down due to COVID. Also, service was extremely slow, I had guest complain to staff and managers. This went on for all 5 days we were down there. Breakfast was absolutely the slowest part of the day.

Loved being able to use the sister resort. The food at the sister restaurants was much better than at Estancia. Loved the pool and pool bar at Estancia. All staff was very friendly and amazing!!!!

Beautiful timeshare resort that we booked as non timeshare owners. The property is next door to it's sister time share property and guests can use both pools and restaurants if your staying at Villa La Estancia, it does not work that way if you stay next door at Villa Palmar Flamingos. When we made our reservation we bought into the all inclusive package and when you have four people eating breakfast at $110.00 US dollars everyday for seven days it's well worth it, not to mention poolside service and other meals. We have stayed at the Villa del Palmar many times in the past and we noticed to poolside service there was by far better than the poolside service at the Villa La Estancia. So we stayed at the Villa Estancia and played at the Villa del Palmar Beach Resort & Spa next door. We will book into the Villa La Estancia again as the property is newer, less noise from shows and restaurants, and the daily activities which the Villa del Palmar Flamingos hosts. The two properties are also at the end of hotel row so there is a nice green belt to make you feel like you are in a mini tropical jungle. We compared the two properties for their room feature and noticed that the Villa La Estancia does NOT have kitchenettes in there junior suites, whereas the Villa del Palmar junior suites DO have kitchenettes, the shared balconies of the junior suites and the one bedrooms suites are divided by a tall cement wall at the Villa del Palmar Flamingoes, whereas it's common space La Estancia

I really like the property! Ramon around the pool was very nice and always came to check if I had what I needed and our housekeeper Karen was also wonderful. There were a couple of room changes necessary before we could settle in but that was truly the only downside. Mikeala did her best to make it right thereafter. Thanks for a nice stay!

Property was clean and most staff was really nice and helpful. The food was not that good, and the sales pitch was extremely aggressive and irritating.

We had good service and the hotel is beautiful. Will return for longer time!

Most guests were renting from owners of time share including us. Offered perks if take sales tour. Fantastic location on beach & easy walk to Bucerias. Food on site very good. Access to sister resort next door. Great resort.

Stayed in the smallest lowest cost room. It had 2 queen beds and a standard hotel room layout. Balcony was unfortunatly a shared one, with your neighbors able to walk up to your bedroom. Beds were very comfy. Next room upgrade wasover $100. Additional per night but from what we saw might have been worth it if you want a living room and a kitchen All inclusive was really the way to go! Food was absolutely amazing. As good as Ive seen anywhere. Staff were extremely friendly and service was abundant everywhere!

Hotel and Orbitz represented the room as Luxury Guite suite with two bedrooms. It was actually two separate guest rooms with separate card key entrances that are both accessed by a common door to an exterior entrance. The common door had a card key that no longer functioned, the deadbolt when thrown just unlocked from the outside, so the second bedroom which was intended for the two children one o which was nine years old was not used from the first day we were there. a separate guestroom in Mexico, that opens to the outside? I don't think so. I don't think any reasonable parent would let their child stay in a separate room in another country either! The hotel and Orbitz had this explained to them at length and they have done nothing to alleviate the issue. This is a ridiculous situation the sliding glass door in the suite didn't lock either. I will never stay at this Hotel or use Orbitz again. The people were pleasant, but apparently only paid lip service to my issue i raised on the first and every day I was there. The Hotel was really with exception to having a beach nothing special and was not near any place i wanted to go. Stay in Puerto Vallarta if you go. Good job Orbitz

Loved it!!! Great swim up bar and beach. Oscar will take care of all of your lounge and towel needs!!

One of the best places my husband and I have stayed in. Perfect for a romantic getaway.

The hotel, rooms and grounds were kept very well. Beautiful views and overall accommodations were great. Cons; 1. Premium stocked mini bar available upon request did not exist!!! Called room service and concierge and both stated they don't offer!! (Stated on their website as available) 2. Free Wifi?? Yes in the lobby or common areas not in your room!!! 3. Only 2 bars on the whole property and nothing open till 10am or after 1am. One bar is at the pool and the other in their steakhouse restaurant. The pool one has NO walk up access and the other is a small walk up in the restaurant. NOT convenient!!!! 4. Probably the most annoying is that you have to sign for EVERYTHING!!! Just getting one beer, wait you need to sign- tip, total, room number, signature, print name!!! So annoying!!! 5. Food was just good nothing great! Pros: 1. Grounds and rooms 2. Manuel the server at the pool was AWESOME!!! He was the only person that went above and beyond exceeding our expectations. Everyone else was hit or mess. He was awesome every single day. Thank you Manuel you made our trip great, from your big tippers from Las Vegas!!! 3. Gym and spa

The actual resort is beautiful. We had a one bedroom and it was spacious and clean but we won't go again because of the shared balcony. When we read reviews we knew that there was a shared space but nothing could have prepared us for the nightmare of the people next to us. We are a family of 4 (two teenage kids). The neighbors were a family of 4 w/2 small children. That wasn't even the problem though. The parents were. They were fighting constantly. Every night there was a drunken emotional argument that sometimes went until 4:00 a.m. Some nights we were worried they were being violent w/each other. I will never go back. It doesn't seem like a big deal to share a space but you never know who you will be stuck with. It's not worth it.

Paseo Cocoteros 750 Sur Flamingos Nuevo Vallarta NAY

Hotel highlights

  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Free covered self parking
  • Onsite dining
  • Spa

Villa La Estancia Beach Resort & Spa Riviera Nayarit places you within a 5-minute walk of Nuevo Vallarta Beach and Playa Bucerias. This 250-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 4 restaurants. Located centrally in Nuevo Vallarta, it's connected to the convention center and also close to Flamingos Golf Club and Los Arroyos Verdes.


Dining

There are multiple options for onsite dining with 4 restaurants, including La Casona, which specializes in international cuisine and serves breakfast and dinner, and La Parrilla with pleasing ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:30 AM to 11:30 AM.


Rooms

50-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Washers/dryers, coffee makers, and free local calls are also standard.


Property features

Guests of Villa La Estancia Beach Resort & Spa Riviera Nayarit have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a 24-hour gym, 5 spa tubs, and a sauna.

Room options

One Bedroom Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio

2 Queen Beds | Sleeps 4

Three Bedroom Suite

2 King Beds, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Two Bedroom Suite

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Villa La Estancia Beach Resort & Spa Riviera Nayarit

Everyone (9) Couples (17) Family (27) Other (1) Friends (3)
3
Family

When I was ready to check out, they never could find my registration. It was really Oddish.

By on Aug 2, 2022

Review comment responded on Aug 2, 2022

Dear Samantha We really appreciate your comments that will undoubtedly help us improve the points you have mentioned, my apologies on behalf of all the staff, I sincerely hope we Allow me the opportunity to compensate you for this small disappointment with the best of services, I remain at your disposal. I wish you an exceptional day. Cordially Jorge Castro General Manager Villa La Estancia Riviera Nayarit

1
Family

Looks good from afar…the staff was terribly rude and lots of maintenance issues…I’d recommend looking elsewhere to vacation…also, Orbitz screwed up our reservation which didn’t help…

By on May 10, 2022

Review comment responded on May 10, 2022

Dear Kayla, I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards, General Manager

5
Partner Couples

The check in and check out process was the quickest I have ever experienced. Lovely grounds, our room had a great view of the beach, wish we had more time there.

By on Mar 6, 2022

Review comment responded on Mar 21, 2022

it is a pleasure to know that your stay with us went beyond your expectations, I appreciate and thank you for your beautiful words that are undoubtedly a great motivation to continue providing the best services, it will also be a great pleasure to mention and congratulate the staff that made your stay one of the best experiences of your life, we look forward to your pleasant visit soon and allow us the honor of serving you again with the quality and warmth that characterizes us, it will always be a pleasure to serve you. I wish you an exceptional day. Jorge Castro General Manager

2
Family

No bar onsite after 5:30 pm, poor AC, we were not given most of the amenities that were supposed to have come with our room, even when I called and asked about them I was just told I would get them later- which I never did. The shared balconies with no kind of divider or blocker made our balcony unuseable and there was a huge mosquitoes problem while we were there (not that the resort could really help that part). I really do believe that all the rave reviews from this place were written by owners hoping to rent out their units.

By on Jul 20, 2021

Review comment responded on Jul 27, 2021

Good morning dear guest, thank you for taking the time in this review, I thank and appreciate your words as it will help us to improve on these issues we continue to serve you, I wish you an exceptional day

5
Family

Absolutely loved this place. Would come back. Staff is super friendly, food is excellent, and the resort is super clean.

By on Feb 14, 2021

Review comment responded on Feb 16, 2021

Good morning, it is a pleasure to greet you and thank you for choosing us as a vacation destination, we greatly appreciate your comments that inspire us to continue creating magical and unforgettable moments, we look forward to you very soon to assist you with the quality and warmth that characterizes us. I wish you an exceptional day. lovingly your butler.

3
Family Partner Couples Friends

Do not stay here! A few months ago, we went down to Mexico for our wedding. Our wedding venue recommended this hotel. We had about 50 guests coming down with us. The hotels food and amenities were great, but we would not stay here again. I was extremely disappointed with this hotel and for my guest since I recommended them to stay with us. We had a TON OF OUR THINGS STOLEN! Throughout our stay I had many guests complaining to me and security that their belongings were stolen in the pool area. The first day, one of my guests had his sandals, shirt and sunglasses stolen. 3 days later they “found them” but the sandals were still missing, mind you all belongings were together, very strange. I had 3 other guests including myself that had sandals stolen! My aunt had her sunglasses stolen but when my mother started yelling at hotel they apparently “found them”. Lastly, I had another guest that had her iPhone STOLEN! We had asked for security camera for the pool area and hotel did not want to show us we called police and nothing. Hotel was trying to protect their employees. We tried using “find my iPhone” but iPhone was miles down the road inside the ocean which was very strange. I have never experience this before. Our group were basically the only ones at this hotel, since tourism was down due to COVID. Also, service was extremely slow, I had guest complain to staff and managers. This went on for all 5 days we were down there. Breakfast was absolutely the slowest part of the day.

By on Jan 26, 2021

Review comment responded on Jan 27, 2021

Good morning it is a pleasure to greet you, and we appreciate for having chosen us as a vacation destination, I am sorry that you had that inconvenience I remind you that we are at your service to support you in whatever you need, allow me the opportunity to compensate you with our warm and quality services We are characterized by being an honor for us to have her again and to have the privilege of assisting her in her needs, thus creating an unforgettable hospital experience, once again it is a great pleasure to assist you. I wish you and your beautiful family an exceptional day.

5
Family Family

Loved being able to use the sister resort. The food at the sister restaurants was much better than at Estancia. Loved the pool and pool bar at Estancia. All staff was very friendly and amazing!!!!

By , from Nebraska on Feb 25, 2020

Review comment responded on Feb 25, 2020

263/5000 good day dear customer we are glad that your stay with us has exceeded your expectations I hope and we can fly to see us in the future and allow me to continue serving you with the quality and warmth that characterizes us to have an excellent day dear customer

4
Family

Beautiful timeshare resort that we booked as non timeshare owners. The property is next door to it's sister time share property and guests can use both pools and restaurants if your staying at Villa La Estancia, it does not work that way if you stay next door at Villa Palmar Flamingos. When we made our reservation we bought into the all inclusive package and when you have four people eating breakfast at $110.00 US dollars everyday for seven days it's well worth it, not to mention poolside service and other meals. We have stayed at the Villa del Palmar many times in the past and we noticed to poolside service there was by far better than the poolside service at the Villa La Estancia. So we stayed at the Villa Estancia and played at the Villa del Palmar Beach Resort & Spa next door. We will book into the Villa La Estancia again as the property is newer, less noise from shows and restaurants, and the daily activities which the Villa del Palmar Flamingos hosts. The two properties are also at the end of hotel row so there is a nice green belt to make you feel like you are in a mini tropical jungle. We compared the two properties for their room feature and noticed that the Villa La Estancia does NOT have kitchenettes in there junior suites, whereas the Villa del Palmar junior suites DO have kitchenettes, the shared balconies of the junior suites and the one bedrooms suites are divided by a tall cement wall at the Villa del Palmar Flamingoes, whereas it's common space La Estancia

By , from Santa Rosa on Jan 12, 2020

Review comment responded on Jan 12, 2020

Dear customer, we thank you for your comments as they will help us a lot to reinforce certain points, we also appreciate that you have chosen the stay as a vacation destination villa, it was an honor to have had it with us, we hope to see you again and allow us to serve you with the warmth and quality that It characterizes us, I am very happy with any additional comments and as always I wish you an exceptional day.

4
Everyone

By on Dec 27, 2019

Review comment responded on Dec 28, 2019

una vez mas le agradecemos por su visita y su tan imortante opinion sobre nuestro hotel villa la estancia, esperamos y vuelva muy pronto paraq servirle con la calidad y calidez que nos caracteriza sigo a sus ordenes estimado cliente y mas aun le deceo un dia excepcional y un prospero año nuevo.

4
Family with small children

I really like the property! Ramon around the pool was very nice and always came to check if I had what I needed and our housekeeper Karen was also wonderful. There were a couple of room changes necessary before we could settle in but that was truly the only downside. Mikeala did her best to make it right thereafter. Thanks for a nice stay!

By on Aug 20, 2019

Review comment responded on Aug 20, 2019

Thanks for staying with us. We appreciate your feedback

Villa La Estancia Beach Resort & Spa Riviera Nayarit

Paseo Cocoteros 750 Sur Flamingos, Nuevo Vallarta, NAY 63732
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