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Recent guest reviews

I loved the property facilities, the room was good. the front desk and bell boys were very friendly and helpful. the highlight of the resort is the great pool area and the slides, which the family completely enjoyed. there were also some activities around the pool area which made the whole experience memorable. there was also a show in the property auditorium, and the resort also had good dining options.

Overall the property was dated with limited dining option. Only the buffet has breakfast. Not all restaurants are part of the all inclusive package, which was very disappointing. The check-in process was extremely slow. The pool area was small with limited lounge chairs. Non-motorized sport equipment are only available when the flag is yellow, which is very rare. Construction starts very early in the morning which can be very loud and disturbs sleeping guests. Maid service is not very thorough and didn't give enough clean towels.

After agreeing to a 90 minute timeshare presentation, we were roped in for over 5 hours. We were assigned the crappiest low booster rooms on the property (which makes it hard to want to buy into a prospective members). Moved to a room with windows (first room was a double bed with no windows) but AC was broken. Finally moved to a decent room where we finished our stay. Hard to sell a property when you only see the worst. I likely won’t ever start here again. Pools were small and very crowded. The shopping center nearby was helpful but we don’t golf so the main amenity was lost on us. We did everything in Puerto Vallarta so we likely won’t return to Nuevo Vallarta in the future.

It is a beautiful hotel, services and friendship. I love it!!

I paid for all inclusive at this resort. When I arrived and went to check in with my family they advised that it was not all inclusive. I told him I had reserved my stay For five days four nights and they said that ORBITZ only sold me the room but it was not all inclusive. So I had to pay $652 extra so I can have the all inclusive while I am at the resort. I find this very unfair and unreasonable and I feel like Orbitz should refund me the $652 I had to pay extra. Because I had originally purchased it all inclusive resort package from Orbitz and when I arrive to the resort it was not.

THIS IS NOT AN ALL INCLUSIVE PROPERTY. THIS PROPERTY IS NOT WHAT THEY SAY THEY ARE ON THE INTERNET. WE RESERVED ALL INCLUSIVE AND ONCE WE ARRIVED THIS WAS NOT RESPECTED. NOTHING IS FREE AT THIS HOTEL. CUSTOMER SERVICE IS TERRIBLE. BEWARE AND READ ALL COMMENTS & REVIEWS BEFORE RESERVING. YOU WILL BE IN FOR A SURPRISE.

Wow this property blew the expectations I absolutely had an amazing time here . Staff was amazing and attentive . The location of the property was great especially the amenities for the little ones. We will definitely be back .(6 day stay) I would suggest improvement on check in and checkout process

Old and non maintained rooms. Old uncomfortable beds. Service was horrible at the restaurants and the food was mediocre at best. Definitely not what was advertised and not what I expected.

I always try to stay here when I go to PV, everything you need is all there, for all ages, activity levels, everything is close together. There’s a Starbucks, mall and grocery store just a couple hundred yards from the gate so you can shop for groceries OR do the all inclusive OR a combination of the two.

Room too far from beach area room view towards parking lot

The views were glorious. This was a perfect setting for a family friendly vacation

Nothing was unique about the facility. The check in process was horrible staff was rude. I booked thru orbitz/expedia and it was booked all inclusive on the website but they didn't book it correctly. We had to pay an additional $1000 at the facility. Paradise Expedia and Orbitz sucks

They have two tigers on property

We loved everything about the Hotel Resort. Very clean and staff were very friendly and nice. We will definitely be going back.

Horrible hospitality by staff. The entrance is grand and the expensive rooms are nice, however, the rest of the rooms are terrible and old looking. Staff treated us rude after I refused to purchase a timeshare. It was expense after expense here and I would definitely not return.

Paseo De Los Cocoteros 001 Nuevo Vallarta NAY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Paradise Village Beach Resort and Spa places you next to Paradise Plaza Shopping Center and within a 5-minute walk of other popular sights like Nuevo Vallarta Beach. This 490-room, 4-star resort has 3 outdoor pools along with a golf course and a marina. It's connected to a shopping center in central Nuevo Vallarta and also close to El Tigre Golf Club and Plaza Lago Real Shopping Center.


Dining

Enjoy dining at Faro de Tulum Restaurant, one of 7 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to noon.


Rooms

32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities.


Property features

Paradise Village Beach Resort and Spa features a golf course, a marina, and a full-service spa. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include 3 outdoor pools, a children's pool, and a gym.

Room options

Superior Studio Suite

2 Double Beds | Sleeps 4

Superior Suite, 2 Bedrooms

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Superior Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Suite, 1 Bedroom

2 Twin Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Paradise Village Beach Resort and Spa

Everyone (14) Couples (7) Family (16)
5
Family with small children

I loved the property facilities, the room was good. the front desk and bell boys were very friendly and helpful. the highlight of the resort is the great pool area and the slides, which the family completely enjoyed. there were also some activities around the pool area which made the whole experience memorable. there was also a show in the property auditorium, and the resort also had good dining options.

By on Nov 28, 2022

3
Family

Overall the property was dated with limited dining option. Only the buffet has breakfast. Not all restaurants are part of the all inclusive package, which was very disappointing. The check-in process was extremely slow. The pool area was small with limited lounge chairs. Non-motorized sport equipment are only available when the flag is yellow, which is very rare. Construction starts very early in the morning which can be very loud and disturbs sleeping guests. Maid service is not very thorough and didn't give enough clean towels.

By on Aug 21, 2022

Review comment responded on Aug 24, 2022

On behalf of the Paradise Village group, we would like to thank you for taking the time to share your experience.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

3
Family Friends

After agreeing to a 90 minute timeshare presentation, we were roped in for over 5 hours. We were assigned the crappiest low booster rooms on the property (which makes it hard to want to buy into a prospective members). Moved to a room with windows (first room was a double bed with no windows) but AC was broken. Finally moved to a decent room where we finished our stay. Hard to sell a property when you only see the worst. I likely won’t ever start here again. Pools were small and very crowded. The shopping center nearby was helpful but we don’t golf so the main amenity was lost on us. We did everything in Puerto Vallarta so we likely won’t return to Nuevo Vallarta in the future.

By on Aug 14, 2022

Review comment responded on Aug 24, 2022

On behalf of the Paradise Village group, we would like to thank you for taking the time to share your experience.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management

5
Family with small children

It is a beautiful hotel, services and friendship. I love it!!

By on Aug 14, 2022

Review comment responded on Aug 24, 2022

Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

2
Family with small children

I paid for all inclusive at this resort. When I arrived and went to check in with my family they advised that it was not all inclusive. I told him I had reserved my stay For five days four nights and they said that ORBITZ only sold me the room but it was not all inclusive. So I had to pay $652 extra so I can have the all inclusive while I am at the resort. I find this very unfair and unreasonable and I feel like Orbitz should refund me the $652 I had to pay extra. Because I had originally purchased it all inclusive resort package from Orbitz and when I arrive to the resort it was not.

By on Jul 30, 2022

2
Family with small children

THIS IS NOT AN ALL INCLUSIVE PROPERTY. THIS PROPERTY IS NOT WHAT THEY SAY THEY ARE ON THE INTERNET. WE RESERVED ALL INCLUSIVE AND ONCE WE ARRIVED THIS WAS NOT RESPECTED. NOTHING IS FREE AT THIS HOTEL. CUSTOMER SERVICE IS TERRIBLE. BEWARE AND READ ALL COMMENTS & REVIEWS BEFORE RESERVING. YOU WILL BE IN FOR A SURPRISE.

By on Jul 10, 2022

Review comment responded on Aug 24, 2022

On behalf of the Paradise Village group, we would like to thank you for taking the time to share your experience.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management

4
Everyone

By on Apr 16, 2022

1
Everyone

By on Apr 13, 2022

5
Everyone

By on Mar 31, 2022

5
Family with small children

Wow this property blew the expectations I absolutely had an amazing time here . Staff was amazing and attentive . The location of the property was great especially the amenities for the little ones. We will definitely be back .(6 day stay) I would suggest improvement on check in and checkout process

By , from Pacific on Mar 4, 2022

Review comment responded on Mar 25, 2022

Thank you for taking the time to share your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”. Warm regards, The Management.

Paradise Village Beach Resort and Spa

Paseo De Los Cocoteros 001, Nuevo Vallarta, NAY 63731
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