Horrible!! Will never stay at this hotel, first of all when we arrived at the recepcionest did not give us any information about the restaurants and when we went to our room the pillows smelled pretty bad. I understand that becouse of covid they have to take measurments, but really we have to reserve inorder to have food that is so pathetic im on my vacation and i have to know what time im gonna eat, at the Olivos we lost our reservation and went and the guy didnt let us in , horrible experience and buffet foot is nasty and very dry and old
More complaints than praises. First being that they were incredibly unaccomdating for both my group, as well as the group that was checking in before me. (They had a handicapped grandmother who needed a handicap room and they were apparently already given to others who were more handicapped than her). I had asked for a King bed room over a month away for a special trip for my birthday. They did say right away they may not be able to guarantee it the day of, just depending on what's available then and when we would be arriving. We arrived way before check in time the day of though, and still could not get the King bed room we had asked for. But what was more disappointing was that not a single staff member could even acknowledge it was my birthday. I wasn't expecting some mariachi band to appear and sing to me, but a simple "Oh we see here in your notes and on your passport that it's your birthday today, we are so happy you are here celebrating with us", would have gone such a long way. So after a bust of a first day and birthday, things didn't improve much. The room we did end up getting had ants everywhere. 1 of the dinner reservations we made for Tokyo was made under someone else's room, the waiter never even came to take our order after 30 mins of waiting so we walked out, and one night at 2:50am got a mysterious phone call that awoke me so suddenly I was hysterical in tears the rest of the night because it was so triggering for me with my PTSD. Would not recommend!
Small property, friendly staff! Good food! Beautiful beach!
It was an okay place to stay. The limited number of times you can eat at the upscale restaurants was an interestkmg concept.
the staff and property were excellent! The all-inclusive food can get boring but it's still good! Try the moonstruck cafe across the street from the Occidental- best breakfast!
Great service and beautiful everyone was super.nice
The pool was extremely hot. Felt like a hot tub. Way too uncomfortable.
I have been to this property 10 times. I have never been disappointed. Raul and Juanito in First Club are exceptional.
Beach was amazing. Soft sand. Could walk out far because of shallow water. Saw many baby sea turtles on the beach making their way to the ocean. Staff very accommodating. Find Salvadore Guzman white taxi driver in front of resort for great, private day trips. Very reasonable and knowledgeable. I always felt safe at this resort and surrounding area outside of resort. The alacarte restaurants were very good. The buffet was good.. great omelettes, crepes, pasta station... Many seafood choices on buffet..more than other resorts I have been to. Room very clean and mini fridge stocked daily.. definitely going back!
Beautiful property, great food, and beach and pool area is amazing. Have been her two years in a row!
nice staff that makes you feel welcomed and it creates a relaxing vacation
Friendly staffs, clean facility and good food. Pool is little bit too warm for me. It felt warmer than the air.
Nice hotel, clean beach, friendly staff. Food needs more verity especially for vegetarians.
Nuevo Vallarta is a much quieter place than Puerto Vallarta, we like the busy roads so we made the wrong choice. The hotel staff was nice and everyone was very friendly but they need to work harder on improving their concierge staff. The restaurant staff was pretty awesome. In comparison to the other hotels we stayed at when we went to the city hotels, this is a below average hotel in regards to the look and the all around amenities. They only have windows in their rooms, no balconies where other and most hotels have balconies which makes your experience a whole lot better. I am not saying it is a bad hotel for the price but I prefer a more modernized hotel with more pool activities then just bingo. The beach is much better than the one we stayed in puerto vallarta last year.
Staff was the best I have ever encountered at a resort in Mexico. The beach is beautiful and the food was delicious. The only con is there was construction and I woke up every morning to it and it was loud. I was unaware if it and they didn’t offer earplugs. They should of gave us some massages or something to compensate for the noise. I wouldn’t have booked the hotel had we known about the construction. I would go there again minus the noise.
Occidental Nuevo Vallarta- All inclusive places you next to Nuevo Vallarta Beach and within a mile (2 km) of other popular attractions like Vallarta Adventures. This 274-room, 4-star property welcomes guests with conveniences like an outdoor pool, free valet parking, and a free children's club.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. There are ample dining options with 5 onsite restaurants, including Le Buffet, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.
All 274 rooms feature free minibar items, coffee makers, and free bottled water. Guests can expect to find 32-inch LCD TVs with cable channels. Other amenities include hair dryers, laptop-compatible safes, and phones.
At Occidental Nuevo Vallarta- All inclusive, guests enjoy an outdoor pool, a children's pool, and an outdoor tennis court. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include free WiFi in public areas, a business center, and a free kid's club.
Horrible!! Will never stay at this hotel, first of all when we arrived at the recepcionest did not give us any information about the restaurants and when we went to our room the pillows smelled pretty bad. I understand that becouse of covid they have to take measurments, but really we have to reserve inorder to have food that is so pathetic im on my vacation and i have to know what time im gonna eat, at the Olivos we lost our reservation and went and the guy didnt let us in , horrible experience and buffet foot is nasty and very dry and old
Dear Guest, Thank you for reviewing your recent stay at the Occidental Nuevo Vallarta hotel. We are delighted that you enjoyed your stay with us. Once again, we appreciate your kind review of our hotel and we look forward to serving you again in the future. All our best,
More complaints than praises. First being that they were incredibly unaccomdating for both my group, as well as the group that was checking in before me. (They had a handicapped grandmother who needed a handicap room and they were apparently already given to others who were more handicapped than her). I had asked for a King bed room over a month away for a special trip for my birthday. They did say right away they may not be able to guarantee it the day of, just depending on what's available then and when we would be arriving. We arrived way before check in time the day of though, and still could not get the King bed room we had asked for. But what was more disappointing was that not a single staff member could even acknowledge it was my birthday. I wasn't expecting some mariachi band to appear and sing to me, but a simple "Oh we see here in your notes and on your passport that it's your birthday today, we are so happy you are here celebrating with us", would have gone such a long way. So after a bust of a first day and birthday, things didn't improve much. The room we did end up getting had ants everywhere. 1 of the dinner reservations we made for Tokyo was made under someone else's room, the waiter never even came to take our order after 30 mins of waiting so we walked out, and one night at 2:50am got a mysterious phone call that awoke me so suddenly I was hysterical in tears the rest of the night because it was so triggering for me with my PTSD. Would not recommend!
Dear Kayla, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Nuevo Vallarta, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We respect in all moment your request for ground floor rooms as you made your comments before your arrival, in all moment we comment to you about our all rooms wasn't connected well all these rooms aren't at ground floor, important to know too that all requests are under availability. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Sincerely,
Small property, friendly staff! Good food! Beautiful beach!
Dear Tammy, Thank you for reviewing your recent stay in our Occidental Nuevo Vallarta. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Sincerely,
Dear guest, Thank you for the time you spent to share your feedback on your recent stay at our Occidental Nuevo Vallarta, it is certainly high praise. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely,
It was an okay place to stay. The limited number of times you can eat at the upscale restaurants was an interestkmg concept.
Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely,
the staff and property were excellent! The all-inclusive food can get boring but it's still good! Try the moonstruck cafe across the street from the Occidental- best breakfast!
Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely,
Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Nuevo Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Thank you again for making us your choice hotel on this occasion, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta
Great service and beautiful everyone was super.nice
Dear Ivan, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your host on your recent visit to Riviera Nayarit, we are delighted to read we were able to make your stay special from the moment you arrived until the moment you departed. Once again, we appreciate your kind opinion of our hotel and we look forward to serving you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta
Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays in Riviera Nayarit and for sharing your comments on your experience among us. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta
Dear Mrs. Martinez, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were very saddened to read your disappointment with the dining experiences, at Occidental we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially,