Skip to main content
Beginning of main content

Recent guest reviews

Great service and beautiful everyone was super.nice

The pool was extremely hot. Felt like a hot tub. Way too uncomfortable.

I have been to this property 10 times. I have never been disappointed. Raul and Juanito in First Club are exceptional.

Beach was amazing. Soft sand. Could walk out far because of shallow water. Saw many baby sea turtles on the beach making their way to the ocean. Staff very accommodating. Find Salvadore Guzman white taxi driver in front of resort for great, private day trips. Very reasonable and knowledgeable. I always felt safe at this resort and surrounding area outside of resort. The alacarte restaurants were very good. The buffet was good.. great omelettes, crepes, pasta station... Many seafood choices on buffet..more than other resorts I have been to. Room very clean and mini fridge stocked daily.. definitely going back!

Beautiful property, great food, and beach and pool area is amazing. Have been her two years in a row!

nice staff that makes you feel welcomed and it creates a relaxing vacation

Friendly staffs, clean facility and good food. Pool is little bit too warm for me. It felt warmer than the air.

Nice hotel, clean beach, friendly staff. Food needs more verity especially for vegetarians.

Nuevo Vallarta is a much quieter place than Puerto Vallarta, we like the busy roads so we made the wrong choice. The hotel staff was nice and everyone was very friendly but they need to work harder on improving their concierge staff. The restaurant staff was pretty awesome. In comparison to the other hotels we stayed at when we went to the city hotels, this is a below average hotel in regards to the look and the all around amenities. They only have windows in their rooms, no balconies where other and most hotels have balconies which makes your experience a whole lot better. I am not saying it is a bad hotel for the price but I prefer a more modernized hotel with more pool activities then just bingo. The beach is much better than the one we stayed in puerto vallarta last year.

Had a horrible experience at the time of check in, the hotel was just way overbooked and I couldn’t get my room on time neither i was able to get a late check out even thought I waited for my correct room to be assigned until 6 PM. Worst checkin experience ever. The hotel is just no match to big resorts like dreams or any other hotel in Nuevo Vallarta. Only one pool for the people that does not buy what they called the royal level (bad). No free wi-fi (bad), no valet parking after 12PM (bad). The drinks are watered down (bad). The Mexican restaurant made me sick (bad). In few words just do yourselves a favor and book somewhere else.

It was a great experience at Occidental Hotel. The facilities are clean. The house keeper check your room twice a day to made sure that everything was nice and clean. the restaurant service staff are nice, friendly and efficient. Please take advantage to reserve at Los Olivos and Tokio restaurant as soon as you check in since reservations are limited. The dinners are excellent.

Excellent staff very good food and beautiful facilities...

I love the Occidental. It is quite but has everything you need. The people are so friendly and helpful. I love that it is off the beaten path but still convenient to PV and the area. The food is very good.

Overall everything was fine, but employees make a huge difference, front desk person name Gibran was great from start to finish. Thanks Gibran!

We spent 6 days here, the food is awesome, everyone will find something to eat. The entertainment was really good too. The resort is small and cozy and everyone is welcoming, it felt very safe as well. We will be back and plan on bringing some family members!

Nice place, friendly staff but would have preferred a king bed to the two doubles we got instead.

I booked 3days 2 nights at this hotel with Expedia. I've booked a standard room but when I checked in, the receptionist told me I'm going to be upgraded to VIP status since I am an Expedia silver member. For that, I got an upgraded room with oceanview, free wifi, and free mexican sweets and tequila in the room. Very generous and unexpected. The all inclusive option is a must. Love the japanese resto Tokyo, the makis are delicious. All the workers are friendly especially Fernando at the buffet and Julio at the pool bar. Weak alcoholic drinks but cannot complain since its unlimited. Couple of blocks from public pier if you're going on a tour. There is a mini mall and supermarket nearby. Very quiet hotel and not good for partying. The hotel is newly renovated so everything looks new. Make sure to make reservation to one of the ala carte restos in advance. You can't book the same day and the only time you can book is from 9am to 4pm.

Paseo De Los Cocoteros No 18 Nuevo Vallarta NAY

Hotel highlights

  • Steps from Nuevo Vallarta Beach
  • Free buffet breakfast
  • Free valet and self parking
  • Onsite dining

Occidental Nuevo Vallarta- All inclusive places you next to Nuevo Vallarta Beach and within a mile (2 km) of other popular attractions like Vallarta Adventures. This 274-room, 4-star property welcomes guests with 5 restaurants, an outdoor pool, and free valet parking.


Dining

Free buffet breakfast is served each morning from 7 AM to 11 AM. Relish the international cuisine at Le Buffet, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service.


Rooms

All of Occidental Nuevo Vallarta- All inclusive's 274 rooms are air-conditioned and have an array of amenities, including free minibar items, coffee makers, and free bottled water. Guests can expect to find 32-inch LCD TVs with cable channels. Hair dryers, laptop-compatible safes, and phones are also standard.


Property features

Occidental Nuevo Vallarta- All inclusive features an outdoor pool, a children's pool, and a fitness center. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include an outdoor tennis court, WiFi in public areas, and a business center.

Room options

Junior Suite (Nac. 3+1)

King 1 | Full 2 | Sleeps 4

Junior Suite (Nac. 3ad)

King 1 | Full 2 | Sleeps 3

Junior Suite (Nac. 2+1)

King 1 | Full 2 | Sleeps 3

Junior Suite (Nac. 2+2)

King 1 | Full 2 | Sleeps 4

Guest reviews for Occidental Nuevo Vallarta- All inclusive

Everyone (39) Couples (5) Family (4) Friends (3)
3
Everyone

By on Oct 17, 2019

Review comment responded on Oct 17, 2019

Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Nuevo Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Thank you again for making us your choice hotel on this occasion, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

5
Families

Great service and beautiful everyone was super.nice

By on Oct 11, 2019

Review comment responded on Oct 11, 2019

Dear Ivan, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your host on your recent visit to Riviera Nayarit, we are delighted to read we were able to make your stay special from the moment you arrived until the moment you departed. Once again, we appreciate your kind opinion of our hotel and we look forward to serving you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

4
Everyone

By on Jul 10, 2019

Review comment responded on Jul 10, 2019

Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays in Riviera Nayarit and for sharing your comments on your experience among us. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

4
Families

The pool was extremely hot. Felt like a hot tub. Way too uncomfortable.

By on Jun 19, 2019

Review comment responded on Jun 19, 2019

Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

5
Everyone

I have been to this property 10 times. I have never been disappointed. Raul and Juanito in First Club are exceptional.

By , from new hudson, michigan on Jan 21, 2019

Review comment responded on Jan 21, 2019

Dear Al, Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

4
Everyone

Beach was amazing. Soft sand. Could walk out far because of shallow water. Saw many baby sea turtles on the beach making their way to the ocean. Staff very accommodating. Find Salvadore Guzman white taxi driver in front of resort for great, private day trips. Very reasonable and knowledgeable. I always felt safe at this resort and surrounding area outside of resort. The alacarte restaurants were very good. The buffet was good.. great omelettes, crepes, pasta station... Many seafood choices on buffet..more than other resorts I have been to. Room very clean and mini fridge stocked daily.. definitely going back!

By on Jan 12, 2019

Review comment responded on Jan 12, 2019

Dear Debbie, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to meet your holiday expectations. Thank you for pointing out the aspects that were to your liking the quality of our cuisine, beach and the cleanliness of our rooms. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

5
Everyone

Beautiful property, great food, and beach and pool area is amazing. Have been her two years in a row!

By on Jan 2, 2019

Review comment responded on Jan 3, 2019

Dear Amy, We first would like to thank you for making our Occidental Nuevo Vallarta hotel your preferred choice for your holidays. It is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We would like to thank you for mentioning the aspects that stood out during your stay as the quality of our cuisine, facilities, beach and pool. Thank you again for this heartwarming review of your stay with us; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

5
Everyone

nice staff that makes you feel welcomed and it creates a relaxing vacation

By on Dec 20, 2018

Review comment responded on Dec 21, 2018

Dear Lou, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

3
Everyone

By on Nov 2, 2018

Review comment responded on Nov 4, 2018

Dear Guest, We would like to thank you for your preference in selecting our Occidental Nuevo Vallarta hotel for your holidays, as well as for taking the time to review your recent experience among us. Thank you once again for making us your choice hotel, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

5
Everyone

Friendly staffs, clean facility and good food. Pool is little bit too warm for me. It felt warmer than the air.

By on Sep 3, 2018

Review comment responded on Sep 3, 2018

Dear Guest, First of all, we would like to thank you for taking the time to share your recent experience at our Occidental Nuevo Vallarta hotel. We are glad to hear that you enjoyed your holidays, especially for the friendliness of our Staff, our cuisine, and the cleanliness of the facilities. Again, we thank you for this very kind review of our hotel and we look forward to serving you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

Occidental Nuevo Vallarta- All inclusive

Paseo De Los Cocoteros No 18, Nuevo Vallarta, NAY 63732
url importing https://www.orbitz.com/Puerto-Vallarta-Hotels-Occidental-Nuevo-Vallarta--All-inclusive.h470881-p2.Hotel-Reviews