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Occidental Nuevo Vallarta - All Inclusive

4.0 out of 5.0

Recent guest reviews

Title above says it all! We were there two times his year and it has been excellent in all areas!!

Excellent and very accommodating. I would go again

Worst stay in 10 years to Mexico. We didn't get upgraded room we paid for, the room was noisy, no consistent replacement of towels, the front desk staff got our name wrong on reservation and was not interested in correcting our room situation. Just wanted us to pay more for the next level up. The entertainment, food and location were wonderful. The room and the concierge staff support spoiled the stay.

I have stayed at other all inclusive resorts and this is certainly one of the best experiences I've had. It is a more mature crowd so the resort itself stays pretty tranquil. The food at the main eater le buffet is an average of a B- in my opinion. However, get in at the dinner restaurants they have. The food at the Italian place and Mexican restaurant are A grade in my opinion. Quite surprising! Rooms are clean, staff is sweet and pools are divine. Not a gigantic resort but certainly big enough. Great times.

Great hotel , good food and drinks, wonderfull friendly staff, located in a good area.

Was previously a Grand Occidental. Management does not care at this hotel! Food was VERY subpar. Same food overcooked everyday. Hot tub was ice cold for 3 days! When we claimed to over 5 management individuals, they would stick their hands into hot tub and say "caliente!" Drinks were weak and watered down. Bikes and paddle boards were old, in poor repair (seats were broke, pedals were broke, etc.) Internet was out for four days and free internet in lobby is extremely slow and not reliable. We had been to this hotel before and this is not the same hotel. Everyone we spoke to was NOT going back.

The hotel was great , the employees excellent from the valet (alejandro) at the reception ( claudia) the concierge. The manager Ulices, the waiters Ricardo and Eric... Ruben at the bar...They make u feel like home. I love it. The hotel is small but it's is well maintained..the shows are great. I didn't care for the beach ... but that had nothing to do with the hotel. The Italian restaurant was amazing... I will recommend... I don't like the fact that is only one pool. I don't have kids so I much rather to have an adult only pool with a bar. That will be my only recommendation. Nuevo vallarta is far from Puerto vallarta. So if you want to have fun you better book close to Malecon / Olas altas beach. I recommend a tour named ritmo de la noche. BE AWARE DON'T RENT A CAR ! Fox or car Mexico. They will tell u one price and charge another. Don't let the people when u arrived invite you to time shares ¡

Love it the experience was amazing would love to go again

Everything was great to excellent. Clean, friendly staff, great food and easy access to all areas.

We had a great stay. Plenty of umbrellas and great staff. Only issue was no balconies in the rooms.

The hotel was very nice and the staff was outstanding and accommodating. Everyone was always very friendly and we enjoyed the food and beach and sunshine! There is not free wifi in the room ($25/device/wk) but there is free wifi in the lounge which was relaxing in the evenings and nice during the day since it's mostly open air. Two thumbs up from us!

THIS HOTEL WAS BEAUTIFUL. THE STAFF WAS WONDERFUL AND I WOULD GO BACK IN A HEART BEAT

We tried this hotel because of the all inclusive feature. Got sold on the Royal Club to boot. Food was okay, gourmet restaurants were not worth it. Royal Club definitely not worth it. Everyone kept telling us they would look into lack of air conditioning in the rooms but it never got resolved. Our first night there we were in three different rooms to try and get something that resembled cool. The first two smelled badly of mold also. Drinks were good but that is the only positive I have about this hotel

Awesome staff and place. All inclusive is a must here. Overall this place is awesome

need more shade areas around pools. buffet food very good, drinks a little weak.

Good value for food and stay not raining so that was good, buffet staff great, restaurants not impressed, beach not clear could not swim for a couple of days, front desk tour people follow visitors and can't take no for an answer

This was my sister and my first trip doing an all inclusive package and I'm really glad we did. The food was pretty good and we loved that it was super convenient. The staff is SUPER nice and extremely helpful. I really liked the adults only pool. I wish they had firmer pillows but that's just a personal preference. Our ocean view room did not have a balcony but it was still nice. I thought it was interesting that the shower had a sliding door that opened so you could see the ocean while you shower, but there is a big frosted part that covers most of our body. The only thing I wasn't a big fan of is the timeshare sales pitch or Vacation Club they try to sell you. The only reason we did it was to get the discounts on the activities we wanted to do. The free wifi in the lobby is terrible, I couldn't ever connect to it but my sister was able to find a few spots that she got a decent signal in.

We booked this hotel for our honeymoon. We quickly became displeased when we got checked in to our room. We booked a deluxe ocean view room and were given a room with a view of the pool. Couldn't see the ocean whatsoever. Biggest problem, however, were the bugs. The room was filthy. Bugs were everywhere. We went to the front desk and explained the bug and dirtiness problems. Without an apology of any sort, we were moved to a room two floors up. The bug problem went away, but the room was still dirty. The floor clearly never gets mopped as if we walked barefoot, we would end up with dark brown feet without fail. Our view also was not ocean view as you would expect. Right below us were all the HVAC and utilities for the hotel. Couldn't hear anything but constant running of those utilities so using the balcony was worthless. You could maybe see a small bit of ocean when looking out but it was not what you would expect. We went back to the front desk and asked if we could pay to upgrade to a better room and were immediately told no. So we made the best of it but had to leave notes for the cleaning services to mop our floor. It improved a bit, but not by much. We also experienced an issue with a cancelled flight on our way out to Puerto Vallarta and had Or-bitz call the hotel to change our hotel reservation by a day. Basically we shifted it from a Sun-Fri stay to Mon-Sat so that we didn't lose a day in Mexico due to the cancelled flight when going there. We were told in the beginning we were good to go but apparently the hotel dropped the ball with changing our actual reservation thus we spent about 2 hours at the front desk talking to them and talking to Or-bitz to get the information the hotel needed so that we would be able to stay till Saturday. In the end we were good to stay till then but it took way more work than it should have. Basically we learned that when traveling to this area, don't have high expectations of the hotel unless you have the cash to spend it on a nicer place.

The hotel it beautiful, the personal are really nice, the food is great and also has a beautiful ocean view. My family had a wonderful time. We like to returned again. :)

Paseo De Los Cocoteros No 18 Nuevo Vallarta NAY

Located in Riviera Nayarit within a mile (2 km) of Vallarta Adventures, Occidental Nuevo Vallarta - All Inclusive is within 2 miles (3 km) of Nayar Vidanta Golf. This 274-room, 4-star resort welcomes guests with 4 restaurants, an outdoor pool, and free valet parking. It's in central Nuevo Vallarta and also close to Aquaventuras Park Vallarta and Plaza Lago Real Shopping Center.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. Relish the international cuisine at Le Buffet, one of 4 onsite restaurants.


Rooms

All of Occidental Nuevo Vallarta - All Inclusive's 274 rooms are air-conditioned and have an array of amenities, including free minibar items, coffee makers, and free bottled water. Guests can expect WiFi and 32-inch LCD TVs with cable channels. Hair dryers, laptop-compatible safes, and phones are also standard.


Property features

Occidental Nuevo Vallarta - All Inclusive features an outdoor pool, a children's pool, and a fitness center. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include WiFi in public areas, 3 meeting rooms, and a free kid's club.

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Deluxe Ocean View Concierge

Full 2 | King 1 | Sleeps 4

Deluxe Ocean View Romance

Full 2 | King 1 | Sleeps 4

Royal Level Luxury

Full 2 | King 1 | Sleeps 4

Guest reviews for Occidental Nuevo Vallarta - All Inclusive

Everyone (10) Couples (5) Family (1) Friends (3)
5

excellent food, staff, pool, beach!

Everyone

Title above says it all! We were there two times his year and it has been excellent in all areas!!

By , from Utah on Apr 12, 2017

5
Everyone

Excellent and very accommodating. I would go again

By on Mar 27, 2017

3

could have been so much better

Everyone

Worst stay in 10 years to Mexico. We didn't get upgraded room we paid for, the room was noisy, no consistent replacement of towels, the front desk staff got our name wrong on reservation and was not interested in correcting our room situation. Just wanted us to pay more for the next level up. The entertainment, food and location were wonderful. The room and the concierge staff support spoiled the stay.

By , from C on Mar 26, 2017

4

one of the better experiences

Everyone

I have stayed at other all inclusive resorts and this is certainly one of the best experiences I've had. It is a more mature crowd so the resort itself stays pretty tranquil. The food at the main eater le buffet is an average of a B- in my opinion. However, get in at the dinner restaurants they have. The food at the Italian place and Mexican restaurant are A grade in my opinion. Quite surprising! Rooms are clean, staff is sweet and pools are divine. Not a gigantic resort but certainly big enough. Great times.

By , from chicago, US on Feb 21, 2017

Review comment responded on Feb 28, 2017

Dear Toni, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for this very kind review of our hotel and we look forward to serving you again in the future.

5

nice clean hotel excellent staff.

Everyone

Great hotel , good food and drinks, wonderfull friendly staff, located in a good area.

By , from North Dakota on Feb 14, 2017

Review comment responded on Feb 16, 2017

Dear The Gross's, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay with us. We look forward to serving you again soon.

2

not even close to a 5 star hotel

Everyone

Was previously a Grand Occidental. Management does not care at this hotel! Food was VERY subpar. Same food overcooked everyday. Hot tub was ice cold for 3 days! When we claimed to over 5 management individuals, they would stick their hands into hot tub and say "caliente!" Drinks were weak and watered down. Bikes and paddle boards were old, in poor repair (seats were broke, pedals were broke, etc.) Internet was out for four days and free internet in lobby is extremely slow and not reliable. We had been to this hotel before and this is not the same hotel. Everyone we spoke to was NOT going back.

By , from Seattle, WA on Jan 30, 2017

Review comment responded on Feb 7, 2017

Dear Susan, Thank you for sharing a review of our hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Thank you again for making us your choice hotel on this occasion, we hope to have the opportunity to serve you again in the near future.

5

great , muy bueno

Everyone

The hotel was great , the employees excellent from the valet (alejandro) at the reception ( claudia) the concierge. The manager Ulices, the waiters Ricardo and Eric... Ruben at the bar...They make u feel like home. I love it. The hotel is small but it's is well maintained..the shows are great. I didn't care for the beach ... but that had nothing to do with the hotel. The Italian restaurant was amazing... I will recommend... I don't like the fact that is only one pool. I don't have kids so I much rather to have an adult only pool with a bar. That will be my only recommendation. Nuevo vallarta is far from Puerto vallarta. So if you want to have fun you better book close to Malecon / Olas altas beach. I recommend a tour named ritmo de la noche. BE AWARE DON'T RENT A CAR ! Fox or car Mexico. They will tell u one price and charge another. Don't let the people when u arrived invite you to time shares ¡

By , from Florida on Dec 8, 2016

Review comment responded on Dec 20, 2016

Dear Juliana, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. It has been a pleasure for us to read and we look forward to serving you again soon.

5

nice hotel love it going back again

Everyone

Love it the experience was amazing would love to go again

By , from los banos ca on Nov 20, 2016

Review comment responded on Nov 23, 2016

Dear manuel, Thank you for your excellent review. I am very pleased that you love the experience that Occidental has to offer. I hope you visit us again very soon.

4

great vacation

Everyone

Everything was great to excellent. Clean, friendly staff, great food and easy access to all areas.

By on Nov 12, 2016

Review comment responded on Nov 14, 2016

Dear Guest, Thank you for your wonderful review. All of our team is quite happy to know that you had a great time with us. I will be sure to share your compliments with rest of the team. Sincerely,

4

great hotel and close to the beach!

Everyone

We had a great stay. Plenty of umbrellas and great staff. Only issue was no balconies in the rooms.

By on Jun 25, 2016

Review comment responded on Jun 28, 2016

Dear Guest, Thank you for your excellent review. I am very pleased to see that you had a great stay and were able to enjoy all the amenities of the resort. I hope to welcome you back very soon. Sincerely, Sr. Rodolfo Pacheco General Manager