the food was good. The loud music until 10:30 was very disturbing.
Quiet room in the south wing. Overall very satisfied with this visit.
Love the resort hands down. Can’t complain….
The property was in a very nice area and was very safe. It was about a 20 minute drive to Bucerias and a 20 minute drive to Puerto Vallarta.
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they need to have things to do after dinner and rooms need to be updated and the rooms are to small. the resturants need to be change
Foods and Bar and Poor
Organización and clean better the hall and clean furniture in the main entrance
Very friendly and helpfull staff. Beautiful pool and beach, never crowded and very clean. Never had a problem reserving space at the restaurants.
Más variedad de comida más servició mejor de café y mejor carácter de los meseros incluyendo del área de la alberca y oportunidad de usar la otra alberca
The people were frienly, grat exersice program during the day
We paid extra to be a part of the royal club. The royal club restaurant food was awful. The pool chairs and the cabana area was always full where we did not have access. Staff were nice but their food was awful
Hotel was good. Staff were friendly, only thing is that buffet’s food not good enough.everyday the same food.
This is one of the best 3 places in the area I’ve stayed at so far, and I have stayed at many. Very clean, friendly staff, great food options, various activities, and most importantly- they do not annoy you with time share offers at all! No pressure on anything and I love this! Close to Vallarta Adventures as well, which is quite handy if you have tours booked.
Staff was excellent! Food was very good. Didn’t plan for more formal dress for men in the restaurants.
Los manejadores no sirven para nada reporte que él toilet de la habitación no funcionaba lo reporte cómo a las doce del día y fueron asta las seis de la tarde nunca ponían agua en las habitaciones tenía que ir por ellas limpiaban la habitación y no dejaban toallas
Occidental Nuevo Vallarta - All Inclusive places you next to Nuevo Vallarta Beach and Paradise Plaza Shopping Center. This 366-room, 4-star property welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. Enjoy dining at Le Buffet, one of 5 onsite restaurants.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include free minibar items, coffee makers, and hair dryers.
At Occidental Nuevo Vallarta - All Inclusive, guests enjoy 3 outdoor pools, a children's pool, and a gym. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include free WiFi in public areas, an outdoor tennis court, and a business center.
the food was good. The loud music until 10:30 was very disturbing.
Quiet room in the south wing. Overall very satisfied with this visit.
Dear John, thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Kind regards!
Love the resort hands down. Can’t complain….
Dear Jason, firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards!
The property was in a very nice area and was very safe. It was about a 20 minute drive to Bucerias and a 20 minute drive to Puerto Vallarta.
Dear Rieneke, thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards!
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they need to have things to do after dinner and rooms need to be updated and the rooms are to small. the resturants need to be change
Dear Sherry, we are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards.
Foods and Bar and Poor
Dear Cuong, thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It's also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards!
Organización and clean better the hall and clean furniture in the main entrance
Dear Jose, we first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for sharing your comments on your experience among us. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards.
Very friendly and helpfull staff. Beautiful pool and beach, never crowded and very clean. Never had a problem reserving space at the restaurants.
Dear Kerri, firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to match your holiday expectations. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards!
Dear John, although we sincerely regret your disappointment with your stay in our Occidental Nuevo Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Thank you for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards.