We check in with front desk before 3 and we are asked to return at 3 for room and keys. We return and still no room is ready for us for another hour. The hotel was kind of empty to me; I am assuming due to COVID and it being hurricane season. They should have more than one room ready. After a long flight all I want is my room.
Nothing really unique, just your typical all-inclusive resort. The food was really disappointing. Buffet was average. The Japanese restaurant was terrible. Italian restaurant was OK. No really authentic Mexican food.
The property has a lush tropical vibe,very serene
The food was pretty good, beds were comfy, staff was were friendly but front desk staff needs to communicate with their guests. Our room Was in the worst area. We could hear everyone at the downstairs bar and when other guests would pass by our room. Made it very difficult to fall sleep or even sleep in! A huge bummer while on vacation without my children! There wasn’t anything to do at the resort. Making reservations for dinner was a horrible! If you weren’t down there BEFORE 9am (when they started taking reservations) everyday you would hav a difficult time getting a time for dinner then would be rushed through your dinner. The front staff never followed through with any “promises” or did they follow up with us on any of the issues we were having with our rooms, showers and Air! I won’t be staying there again. Some of the dinner staff at the buffet was very rude to my friends and I. My girlfriend was wearing a halter top and the hostess almost didn’t let her in saying she couldn’t wear a bathing suit to the buffet although we explained it was actually a shirt while someone was walking into the buffet in a bikini with a sheer “coverup”. Ridiculous! We are in Mexico during the SUMMER at a resort, what are you suppose to wear?
I have never ever gotten so many no answers anywhere. Very disappointing. Did not go out of there way to make us happy at all. Terrible customer service!!
The property is beautiful the staff is great. The food in the buffet was cold and there was not much variety.
The property is in good shape and the views are truly amazing, immaculate in cleanliness and continued to be throughout our stay. The staff, wow! They took such great care of all our wants and needs. The food is very fresh and tasted like it was cooked by a 5 star chef.
Customer service , excellent. I enjoy my stay. Thank you all
I like the size of this resort. Not too big and usually not as noisy.
Everything and everyone was nice and super welcoming
Horrible!! Will never stay at this hotel, first of all when we arrived at the recepcionest did not give us any information about the restaurants and when we went to our room the pillows smelled pretty bad. I understand that becouse of covid they have to take measurments, but really we have to reserve inorder to have food that is so pathetic im on my vacation and i have to know what time im gonna eat, at the Olivos we lost our reservation and went and the guy didnt let us in , horrible experience and buffet foot is nasty and very dry and old
More complaints than praises. First being that they were incredibly unaccomdating for both my group, as well as the group that was checking in before me. (They had a handicapped grandmother who needed a handicap room and they were apparently already given to others who were more handicapped than her). I had asked for a King bed room over a month away for a special trip for my birthday. They did say right away they may not be able to guarantee it the day of, just depending on what's available then and when we would be arriving. We arrived way before check in time the day of though, and still could not get the King bed room we had asked for. But what was more disappointing was that not a single staff member could even acknowledge it was my birthday. I wasn't expecting some mariachi band to appear and sing to me, but a simple "Oh we see here in your notes and on your passport that it's your birthday today, we are so happy you are here celebrating with us", would have gone such a long way. So after a bust of a first day and birthday, things didn't improve much. The room we did end up getting had ants everywhere. 1 of the dinner reservations we made for Tokyo was made under someone else's room, the waiter never even came to take our order after 30 mins of waiting so we walked out, and one night at 2:50am got a mysterious phone call that awoke me so suddenly I was hysterical in tears the rest of the night because it was so triggering for me with my PTSD. Would not recommend!
Small property, friendly staff! Good food! Beautiful beach!
It was an okay place to stay. The limited number of times you can eat at the upscale restaurants was an interestkmg concept.
the staff and property were excellent! The all-inclusive food can get boring but it's still good! Try the moonstruck cafe across the street from the Occidental- best breakfast!
Staff was the best I have ever encountered at a resort in Mexico. The beach is beautiful and the food was delicious. The only con is there was construction and I woke up every morning to it and it was loud. I was unaware if it and they didn’t offer earplugs. They should of gave us some massages or something to compensate for the noise. I wouldn’t have booked the hotel had we known about the construction. I would go there again minus the noise.
Nuevo Vallarta Beach is within a 5-minute walk of Occidental Nuevo Vallarta- All inclusive while other popular sites like Nayar Vidanta Golf are within a couple of miles (3 km). This 366-room, 4-star property welcomes guests with conveniences like an outdoor pool, free valet parking, and a free children's club.
Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. This property is home to 5 onsite restaurants, perfect for a quick bite to eat.
All 366 rooms feature free minibar items, coffee makers, and free bottled water. Guests can expect to find 32-inch LCD TVs with cable channels. Other amenities include hair dryers, laptop-compatible safes, and phones.
At Occidental Nuevo Vallarta- All inclusive, guests enjoy an outdoor pool, a children's pool, and an outdoor tennis court. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include free WiFi in public areas, a business center, and a free kid's club.
We check in with front desk before 3 and we are asked to return at 3 for room and keys. We return and still no room is ready for us for another hour. The hotel was kind of empty to me; I am assuming due to COVID and it being hurricane season. They should have more than one room ready. After a long flight all I want is my room.
Nothing really unique, just your typical all-inclusive resort. The food was really disappointing. Buffet was average. The Japanese restaurant was terrible. Italian restaurant was OK. No really authentic Mexican food.
Dear Armando, Although we sincerely regret reading that your stay at Occidental Nuevo Vallarta fell short of your expectations, we are grateful for the time you spent to share with us your comments, we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Cordially
The property has a lush tropical vibe,very serene
Dear Susan,we appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta.Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again.
The food was pretty good, beds were comfy, staff was were friendly but front desk staff needs to communicate with their guests. Our room Was in the worst area. We could hear everyone at the downstairs bar and when other guests would pass by our room. Made it very difficult to fall sleep or even sleep in! A huge bummer while on vacation without my children! There wasn’t anything to do at the resort. Making reservations for dinner was a horrible! If you weren’t down there BEFORE 9am (when they started taking reservations) everyday you would hav a difficult time getting a time for dinner then would be rushed through your dinner. The front staff never followed through with any “promises” or did they follow up with us on any of the issues we were having with our rooms, showers and Air! I won’t be staying there again. Some of the dinner staff at the buffet was very rude to my friends and I. My girlfriend was wearing a halter top and the hostess almost didn’t let her in saying she couldn’t wear a bathing suit to the buffet although we explained it was actually a shirt while someone was walking into the buffet in a bikini with a sheer “coverup”. Ridiculous! We are in Mexico during the SUMMER at a resort, what are you suppose to wear?
Dear guest, we appreciate the time for rating us. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
I have never ever gotten so many no answers anywhere. Very disappointing. Did not go out of there way to make us happy at all. Terrible customer service!!
Dear guest, In Occidental we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please rest assured we have taken good note of your remarks related to the services and sincerely regret your dissatisfaction. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near in the future. Sincerely,
The property is beautiful the staff is great. The food in the buffet was cold and there was not much variety.
Dear guest, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We would like to thank you for choosing Occidental Nuevo Vallarta in your recente vacations to Riviera Nayarit. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered by our staff. Be sure we will give your heartwarming review, we know our team would like to hear your comments.On the other hand, we are sorry to hear that we have not been able to meet your gastronomic expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,
The property is in good shape and the views are truly amazing, immaculate in cleanliness and continued to be throughout our stay. The staff, wow! They took such great care of all our wants and needs. The food is very fresh and tasted like it was cooked by a 5 star chef.
Dear guest, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We would like to thank you for choosing Occidental Nuevo Vallarta in your recente vacations to Riviera Nayarit. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered by our staff. Be sure we will give your heartwarming review, we know our team would like to hear your comments. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,
Customer service , excellent. I enjoy my stay. Thank you all
Dear guest, We would like to thank you for choosing Occidental Nuevo Vallarta and for sharing this wonderful review of your recent stay among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon
I like the size of this resort. Not too big and usually not as noisy.
Dear guest, Thank you very much for leaving these comment, we are delighted that you enjoyed your stay among us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticism. Again we thank you for this excellent review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards
Dear Blanca, Although we sincerely regret reading that your stay at Occidental Nuevo Vallarta fell short of your expectations, we are grateful for the time you spent to answer this survey, we certainly believe that there is always room for improvement and your constructive feedback on the check in is very much appreciated. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.