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Hard Rock Hotel Los Cabos All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Hard Rock Hotel Los Cabos All Inclusive

Aerial view
Creator video - submitted by Jet Set with Sarita
5 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Interior entrance
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Polígono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, 23473
  • Place, El Cardonal Golf Course
    ‪5 min drive‬
  • Place, Diamante Golf Courses
    ‪8 min drive‬
  • Place, Quivira Golf Club
    ‪22 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪47 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

Rock Suite Ocean View Two Bedroom

  • Sleeps 7

Deluxe Family Two Bedrooms

  • Sleeps 7

Junior King Suite

  • Sleeps 3

Room Luxury with Sea View

  • Sea view
  • 516 sq ft
  • Sleeps 3

View all photos for Room, Ocean View (Rock Royalty, King)

Room amenity

Room, Ocean View (Rock Royalty, King)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 516 sq ft
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Rock, Swim-up, Personal Assistant)

Terrace/patio

Suite, 1 Bedroom, Oceanfront (Rock, Swim-up, Personal Assistant)

  • Ocean view
  • 1240 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace, Ocean View (Rock, Personal Assistant)

Terrace/patio

Suite, 1 Bedroom, Terrace, Ocean View (Rock, Personal Assistant)

  • Ocean view
  • 1240 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Rock, Personal Assistant)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, 1 Bedroom, Oceanfront (Rock, Personal Assistant)

  • 1240 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite (King)

Flat-screen TV

Junior Suite (King)

8.0 out of 10
Very good
(23 reviews)
  • Garden view
  • 814 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Room, Partial Ocean View (King)

View from room

Deluxe Room, Partial Ocean View (King)

8.2 out of 10
Very good
(80 reviews)
  • Partial ocean view
  • 516 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Room (Swim-up King)

View from room

Deluxe Room (Swim-up King)

9.4 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 516 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Garden view

Deluxe Room, 2 Queen Beds, Partial Ocean View

7.2 out of 10
Good
(17 reviews)
  • Partial ocean view
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View (Rock, Personal Assistant)

Flat-screen TV

Suite, 1 Bedroom, Ocean View (Rock, Personal Assistant)

  • Ocean view
  • 1240 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Family Room, 2 Bedrooms (Deluxe)

View from room

Family Room, 2 Bedrooms (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1044 sq ft
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 2 Bedrooms, Terrace, Ocean View (Rock, Personal Assistant)

Terrace/patio

Suite, 2 Bedrooms, Terrace, Ocean View (Rock, Personal Assistant)

  • Ocean view
  • 1762 sq ft
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Swim-up, Personal Assistant)

Terrace/patio

Suite, 2 Bedrooms, Oceanfront (Rock, Swim-up, Personal Assistant)

  • Ocean view
  • 1762 sq ft
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • 1762 sq ft
  • Sleeps 7
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Gold)

Garden view

Deluxe Room, 2 Queen Beds (Gold)

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Rock, Personal Assistant)

Flat-screen TV

Suite, 2 Bedrooms, Ocean View (Rock, Personal Assistant)

  • Ocean view
  • 1762 sq ft
  • Sleeps 7
  • 2 Double Beds and 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Rock Royalty)

Garden view

Room, 2 Queen Beds, Ocean View (Rock Royalty)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 517 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Gold)

View from room

Deluxe Room, 1 King Bed with Sofa bed (Gold)

8.0 out of 10
Very good
(15 reviews)
  • Garden view
  • 517 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room Deluxe with Garden View

  • Garden view
  • 516 sq ft
  • Sleeps 4

Room Deluxe with Garden View

  • Garden view
  • 516 sq ft
  • Sleeps 4

Deluxe Partial Ocean View King

  • Sleeps 3

Deluxe Partial Ocean ViewTwo Queen Beds

  • Sleeps 3

Rock Royalty Ocean View King

  • Sleeps 3

Rock Royalty Ocean View Two Queen Beds

  • Sleeps 3

Rock Suite Swim Up Ocean Front Two Bedroom With Personal Assistant

  • Sleeps 7

Rock Suite Ocean Front Two Bedroom

  • Sleeps 7

Platinum Deluxe Room With Swim Up

  • Sleeps 3

Deluxe Platinum Room

  • Sleeps 2

Rock Suite Rooftop Terrace Ocean View Two Bedroom

  • Sleeps 7

Deluxe Gold Two Queen Beds

  • Sleeps 3

Rock Suite Swim-up Ocean Front One Bedroom

  • Sleeps 3

Rock Suite Ocean View One Bedroom

  • Sleeps 3

Rock Suite Ocean Front One Bedroom

  • Sleeps 3

Deluxe Swim-up King

  • Sleeps 4

Rock Suite Ocean Front One Bedroom With Personal Assistant

  • Sleeps 4

Rock Suite Ocean View One Bedroom With Personal Assistant

  • Sleeps 4

Rock Suite Swim-up Ocean Front One Bedroom With Personal Assistant

  • Sleeps 4

Deluxe Gold King Room

  • Sleeps 3

Rock Suite Rooftop O. View One Bedroom W/Assistant

  • Sleeps 3

Room Deluxe

  • 516 sq ft
  • Sleeps 4

Room Deluxe with Sea View

  • Sea view
  • 516 sq ft
  • Sleeps 3

Family Room -7 guests- Deluxe

  • 1033 sq ft
  • Sleeps 7

Suite Deluxe with Sea View

  • Sea view
  • 1237 sq ft
  • Sleeps 4

Suite Deluxe

  • 1754 sq ft
  • Sleeps 7

Suite Deluxe

  • 1237 sq ft
  • Sleeps 4

Suite Deluxe

  • 1754 sq ft
  • Sleeps 7

Suite Deluxe with Sea View

  • Sea view
  • 1237 sq ft
  • Sleeps 4

Suite Deluxe

  • 1754 sq ft
  • Sleeps 7

Suite Deluxe with Sea View

  • Sea view
  • 1237 sq ft
  • Sleeps 4

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About the neighborhood

Cabo San Lucas

Hard Rock Hotel Los Cabos All Inclusive places you 3.5 mi (5.6 km) from Diamante Golf Courses. This 639-room, 4.5-star hotel welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

  • El Cardonal Golf Course - 5 min drive - 1.5 miles
  • Diamante Golf Courses - 8 min drive - 2.4 miles
  • Eldorado Golf Club - 20 min drive - 4.6 miles
  • Quivira Golf Club - 22 min drive - 6.0 miles
  • Marina Del Rey - 35 min drive - 7.7 miles

Getting around

  • Los Cabos Intl. Airport (SJD) - 51 min drive

Restaurants

  • ‪Toro Steakhouse - ‬9 min walk
  • ‪Zen - ‬2 min walk
  • ‪Quivira Steakhouse - ‬14 min drive
  • ‪Los Gallos - ‬9 min walk
  • ‪Sunlight - ‬1 min walk

About this property

Hard Rock Hotel Los Cabos All Inclusive

Guests of Hard Rock Hotel Los Cabos All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a conference center.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, coffee makers, and free long-distance calls.
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 36 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and detox wraps. The spa is equipped with a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 36 treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Due to strong currents, swimming is not permitted at this property’s public beach.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 3200 per pet, per week
  • Dogs and cats only
  • 1 total (49 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 3200 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos All Inclusive Cabo San Lucas
All-inclusive property Hard Rock Hotel Los Cabos All Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos Inclusive

Frequently asked questions

Will I find all-inclusive rates at Hard Rock Hotel Los Cabos All Inclusive?

Hard Rock Hotel Los Cabos All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hard Rock Hotel Los Cabos All Inclusive?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Los Cabos All Inclusive on May 12, 2026 start from $521, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hard Rock Hotel Los Cabos All Inclusive?

Hard Rock Hotel Los Cabos All Inclusive offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What is there to do near Hard Rock Hotel Los Cabos All Inclusive?

This hotel is located in Cabo San Lucas, close to Cabo San Lucas Bay, Diamante Golf Courses, and Marina Del Rey. You'll also find Quivira Golf Club and El Cardonal Golf Course within a short drive.

Will I be able to park at Hard Rock Hotel Los Cabos All Inclusive?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is a spa located at Hard Rock Hotel Los Cabos All Inclusive?

Rock Spa® is the hotel's spa and services include hot stone massages, deep-tissue massages, and detox wraps.

Does Hard Rock Hotel Los Cabos All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 5 outdoor pools, 8 restaurants, and a swim-up bar at this hotel.

Does Hard Rock Hotel Los Cabos All Inclusive feature a casino on the premises?

No, Hard Rock Hotel Los Cabos All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Los Cabos All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 8:00 AM and 7:00 PM.

What amenities will couples enjoy at Hard Rock Hotel Los Cabos All Inclusive?

This beachfront hotel offers many amenities for couples such as 8 restaurants and some guestrooms include a private pool and a fireplace.

Are there hot tubs at Hard Rock Hotel Los Cabos All Inclusive?

No, but guests can enjoy a steam room at this hotel.

Does Hard Rock Hotel Los Cabos All Inclusive feature a restaurant that includes a breakfast menu?

No, Hard Rock Hotel Los Cabos All Inclusive doesn't have a restaurant that serves breakfast.

Does Hard Rock Hotel Los Cabos All Inclusive allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Los Cabos All Inclusive for a fee of MXN 3200 per pet, per week. The property also provides food and water bowls.

Are there connecting rooms at Hard Rock Hotel Los Cabos All Inclusive?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Hard Rock Hotel Los Cabos All Inclusive?

The closest major airport to Hard Rock Hotel Los Cabos All Inclusive is Los Cabos Intl. Airport (SJD), which is about 25.6 mi away.

Can I book a room with a balcony at Hard Rock Hotel Los Cabos All Inclusive?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and garden views.

Does Hard Rock Hotel Los Cabos All Inclusive offer wedding services?

There are wedding services available at Hard Rock Hotel Los Cabos All Inclusive if that's in your vacation plans.

Hard Rock Hotel Los Cabos All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 761 out of 1301 reviews
Rating 8 - Good. 218 out of 1301 reviews
Rating 6 - Okay. 136 out of 1301 reviews
Rating 4 - Poor. 75 out of 1301 reviews
Rating 2 - Terrible. 111 out of 1301 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Joel

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Got to the resort at 1:45pm. We were already assigned a room but won’t let us check in until 3pm. I understand it’s the policy. But why not just let us check in if the room is already ready.
Stayed 3 nights in Apr 2026

2/10 Terrible

Ricardo

Traveled with family and small children
Disliked: Amenities
Our stay this time was horrible. The AC was making a really bad noise since we got there. They didn’t offer us to move us to a different room. They came to “fix” the AC at 1:30 AM and they were so unprofessional. The guy just took the filter off and washed it in our shower and put it back on. The noise was so bad and loud. It never stopped. So we couldn’t sleep in our whole stay and we had to sleep with the AC off. It was hot in the room and my 10 year old was not having it. We travel a lot and never encountered something like that. This was during spring break so there were a lot of kids under 18 drinking and getting wasted so they focus all their energy on and forgot about the rest of their guess. We were also discriminated. We had save our beach chests by the pool and the guy in charge to off our staff and gave it to a white family while we went for a quick bite. Over all not happy with our stay. We will not recommend to our family and friends any more.
Stayed 4 nights in Apr 2026

10/10 Excellent

Kedar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms. Very friendly and helpful staff. Wide variety of entertainment and food options.
Stayed 4 nights in Mar 2026

4/10 Poor

Rakesh

Stayed 2 nights in Dec 2025

10/10 Excellent

Ge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a newer hotel in Los Cabos area. The room is spacious and clean. The food are amazing, better than most of all-inclusive hotels. We especially like the food from restaurant UMO, very tasty. The service is good, staffs are very helpful. Before the trip, I read some reviews that the hotel may be noisy due to parties, it didn't happen to us. There was a wedding event near our room corner, and it ended at 10:30 pm per hotel quiet policy. We enjoyed the stay, and will come back next time.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeremy Ian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
If I could vote it 4.5 That's what I feel it should be. Only improvements would be less time share peeps trying to push the deal on whatever they were trying hard to push. And the baked goods in the cafe are always stale. I wouldn't eat anything in there unless you're drunk last midnight. And too many weddings. (Every night outside) Im 45 with a kid and I like night activity but man it's loud until midnight at least. Sometimes 1 am. But this resort has way better food than most & fantastic staff. It's clean and a newer building. (under construction on far nightside from the front. (looked like an add on...... ) noisey over on that wing only .
Stayed 7 nights in Jan 2026

10/10 Excellent

Geoffrey Ryan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The service was amazing - a special shout out to Mar, who went above and beyond throughout our stay. The food was excellent and we hope to be back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff everywhere! Very good food at all the restaurants! Room cleaned early everyday.
Stayed 5 nights in Jan 2026

6/10 Okay

Terriann

Stayed 5 nights in Jan 2026

8/10 Good

Harpreet Kaur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was outstanding, just wished there was more resort style entertainment during the day
Stayed 4 nights in Jan 2026

2/10 Terrible

Matthew

Stayed 4 nights in Jan 2026

6/10 Okay

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a good experience. Clean room, good food and drinks. The sales pitches felt too frequent and aggressive though, often having to say no multiple times to the same person before being left alone.
Stayed 7 nights in Jan 2026

10/10 Excellent

Gerald, Minneapolis

Liked: Cleanliness, amenities, property conditions & facilities
Clean, well maintained facilities, friendly and helpful staff.
At the pool.
Stayed 5 nights in Jan 2026

10/10 Excellent

Seann, Nanaimo

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was great and the Deluxe Family suite was perfect. We have 2 kids and 2 adults in our group. Poolside Wood fired pizza, Italian Restaurant and steakhouse were very good. Spa was great as well. Hydrotherapy session was great with steam room and sauna. Melli doing activities in the pool was awesome and kids enjoys volleyball and water aerobics daily. Our poolside waiters were Fredi and Neto and they were unbelievable. I didn’t want to go back to Mexico after my last Cancun visit but my wife convinced me to try Cabo and the Hard Rock. We went for 7 days and rooms were great and all had good mattresses, bathtubs and showers. Maid service each day was great as well. Nightly activities were great as well. Great place to watch NFL playoff football as well. Great atmosphere. Couldn’t really ask for more in a resort and the service from the 3 individuals above in particular made the stay next level and enjoyable beyond my expectations. Booking again next year.
Stayed 7 nights in Jan 2026

10/10 Excellent

Firdos

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2026

10/10 Excellent

Tate

Stayed 5 nights in Dec 2025

8/10 Good

Yama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

10/10 Excellent

Dena Koerpel, Belmont

Liked: Cleanliness, property conditions & facilities
Everything was excellent!! We loved it! Room service was the BEST so fast and so good! The concierge Hussein went above and beyond for us. We couldn't find him when we were leaving to thank him personallywe had a terrible experience unfortunately with the people that were putting together the excursions and we’re offering free excursions in exchange change for having us attend a presentation. Our backs went out during the trip. We were in a lot of pain and we could not go on the excursion, nor could we walk around the whole property for the presentation when she misled me to believe that it was in a room sitting or something for one hour. Then when it came right down to it, it was going on extensive walks around the property and inspecting and looking at various rooms and things. Inappropriate for us we couldn’t do it so we tried to cancel, and then we were told that we would still have to pay for the excursion, even though we could not attend because of medical issues. Very, very disappointed at that and ultimately we got out of it and had to sign a settlement agreement saying we would not discuss it. Well, I’m discussing it now. I guess that’s OK because you asked for the info, you asked me to tell you how everything was and as far as the hotel goes, it was wonderful, but those services for those people that were doing that well that was abysmal, and I felt that they were liars and cheats, and just as bad as the people in the airport right before you walk outside in SJD. .
Stayed 10 nights in Dec 2025

6/10 Okay

Bonnie

resort was good, not many options and a little outdated.
Stayed 5 nights in Jan 2026

10/10 Excellent

Scott brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was amazing and will definitely come back next year
Stayed 7 nights in Jan 2026

2/10 Terrible

Pablo

Traveled with family and small children
Disliked: Amenities
This review is to inform, not complain or provide feedback. This is information I would have wanted before booking The hotel operates like a cruise ship. Activities run all day, but most are structured around cost control and operational efficiency rather than guest experience. Pool hours end early, rules are unusually restrictive, and policies are designed to simplify operations. The issue is that the entire operation is built around selling timeshare Despite being all-inclusive, it is only inclusive at a very basic level. Anything better requires payment, in many cases, payment is not possible unless you first go through the “Vacation Planning” desk, which is the disguised timeshare operation. The adults-only pool has no shade, while cabanas sit unused but can only be accessed through Timeshare desk. The spa credit offered at check-in also requires going through the same desk Restaurants are first-come-first-served, but lines can reach an hour. Food quality is consistently poor, not due to preparation but to low-quality industrial ingredients The kids club is heavily restricted. In a hotel of this size, limiting access to 15 children at a time, parents are made to reserve the day before. Staff are friendly but clearly inexperienced and unprepared In short, service is poor by design. Staff are polite and apologetic but powerless. If you are comfortable with friendliness masking minimal service, this hotel may work for you. I am not the target guest and not going back.
Stayed 4 nights in Jan 2026

10/10 Excellent

Meghna, SAN ANTONIO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good All Inclusive hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Arman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 4.5 star for families - not as luxurious as proper 5 star resorts like Garza Blanca, but more kid-friendly amenities and entertainment.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ashor, skokie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Great i love it ❤️😍
Stayed 5 nights in Dec 2025

10/10 Excellent

Briana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food was absolutely amazing! The hotel staff were friendly and helpful and the circus show was amazing!
Stayed 10 nights in Dec 2025

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