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Recent guest reviews

The property is amazing. It is sprawling and secluded within the natural landscape. A great place to get away and just enjoy the Beautiful weather and scenery and the amazing service. The staff is very attentive and polite. The level that the staff needs to go to to understand all the different languages and cultures is almost overlooked because they seem do it so effortlessly and seamlessly

Food was excellent, staff very nice, pools were beautiful, and the room was very nice and comfortable

Nice natural areas that help break up the areas. Restaurants were OK, buffets are what you’d expect but have variety. Bell staff was terrible. House booze is crap but they have a shelf or two better available if you ask.

In general our family had a great time. The ocean and the beach beautiful, pools are very big and very nice as well. Lots of entertainment all day long. Food was OK. The rooms on the other side very old. I cant believe that a 5 star hotel would still have these kind of rooms, TV was not even flat screen - very old. The rooms were kept clean but certainly need major remodeling. Service was also not so good. At the beach there was only one server rarely someone came and asked if anything was needed. Couldn’t believe i was in Mexico as usually the service is very good- not here not this time. The hotel is good but not even close to 5 star! Also we were allowed to have only 3 dinner restaurant reservations for our 10 days stay... Anyway we had a good time but will not return

very friendly. Ecellent service, no complaints at all. Interanl transportation is a great.

Loved the grounds and the wildlife, pool and specialty restaurants. Red wine was not drinkable.

We've been going to the same resort for the past 6 years and this year was a mess. First, the pool and the biggest part of it was closed due to renovation. One of the main reasons we go to a resort like this is for the pool and the pool bar. According to the hotel, they notified Orbitz and other 3rd parties alerting them the pool would be closed. It would've been nice to know prior to our arrival this was occurring and what options we had i.e. changing resort or perhaps offering an upgrade. We were left with spending half our time complaining about it. That part of that pool that remained opened had so many people. What made things worse was we brought along another 8 people since we brag about our trip every year. So that part was embarrasing.

Very welcoming and warm. Accommodations are excellent. Food quality could use a little work, but it's really not that important when it is beautiful and 85° every day! on top of that the shows, daycare, staff demeanor, entertainment and all-around excellent vibe of the resort is so on point, nothing can really stand in the way of the excellent vacation they provide. Go Iberostar!

This is one of the best resorts ever ... I have no complains everything was perfect we will def go back next year !!!!! PARADISE!!!!!!!!! This is my 5 th time in Mexico but this resort it was the best !!!!!

I love this brand of hotels ! I've stayed at Paraiso Del Mar twice and I have no complaints . Everyone is very polite and friendly . Always helpful and always willing to go the extra mile . Great staff , great food , great drinks and great rooms ! Huge pools and beautiful beaches . You want all inclusive then this is the brand hotel you want to stay at .

Went with a group of friends for a destination wedding, awesome trip overall, wish I could have stayed forever!

Wanted king bed, only 2 couples out of 9 got them. Other than that its was great

Carretera Chetumal-Puerto Juarez Km 309 Playa del Carmen QROO

Room options

Ocean Front Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Double Near Pool

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Hotel highlights

  • Steps from Maroma Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Iberostar Paraiso Del Mar All Inclusive places you next to Maroma Beach and within a mile (2 km) of El Manglar Golf Course. This 388-room, 5-star property has a golf course, a full-service spa, and 7 restaurants. It's centrally located in Playa del Carmen, connected to the convention center,12.1 mi (19.4 km) from Quinta Avenida, and also 6.4 mi (10.3 km) from Tres Rios Ecopark.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are ample dining options with 7 onsite restaurants, including El Mercado, which specializes in international cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 3 coffee shops/cafés.


Rooms

All of Iberostar Paraiso Del Mar All Inclusive's 388 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and coffee makers. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and phones.


Property features

Guests of Iberostar Paraiso Del Mar All Inclusive have access to a golf course, a full-service spa, and a nightclub. If you plan to drive, free valet parking is available. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include an outdoor pool, a children's pool, and a fitness center.

Guest reviews for Iberostar Paraiso Del Mar All Inclusive

Everyone (17) Couples (1) Family (5)
5
Everyone

By on Mar 21, 2020

4
Everyone

By on Mar 21, 2020

5
Family

The property is amazing. It is sprawling and secluded within the natural landscape. A great place to get away and just enjoy the Beautiful weather and scenery and the amazing service. The staff is very attentive and polite. The level that the staff needs to go to to understand all the different languages and cultures is almost overlooked because they seem do it so effortlessly and seamlessly

By , from Plano, TX on Mar 17, 2020

Review comment responded on Mar 17, 2020

We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere.  Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best regards,

5
Family Family

Food was excellent, staff very nice, pools were beautiful, and the room was very nice and comfortable

By on Feb 26, 2020

4
Partner Couples

Nice natural areas that help break up the areas. Restaurants were OK, buffets are what you’d expect but have variety. Bell staff was terrible. House booze is crap but they have a shelf or two better available if you ask.

By on Feb 23, 2020

3
Everyone

By on Nov 21, 2019

3
Family Family with small children

In general our family had a great time. The ocean and the beach beautiful, pools are very big and very nice as well. Lots of entertainment all day long. Food was OK. The rooms on the other side very old. I cant believe that a 5 star hotel would still have these kind of rooms, TV was not even flat screen - very old. The rooms were kept clean but certainly need major remodeling. Service was also not so good. At the beach there was only one server rarely someone came and asked if anything was needed. Couldn’t believe i was in Mexico as usually the service is very good- not here not this time. The hotel is good but not even close to 5 star! Also we were allowed to have only 3 dinner restaurant reservations for our 10 days stay... Anyway we had a good time but will not return

By , from Chicago on Aug 13, 2019

5
Everyone

By on Aug 8, 2019

5
Friends

very friendly. Ecellent service, no complaints at all. Interanl transportation is a great.

By on Jul 9, 2019

5
Everyone

By on May 14, 2019

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