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Recent guest reviews

Everything was good

Yes

The property was very clean and the maintenance was very friendly.

Reception staff seems not adequate for the demand and not well trained. regarding amenities you have in rooms its stated iron,iorn board and coffee maker are in room, not true as i needed to ask for all this to be brought to the room .coffee was not replaced daily ,i need to request an specific amount and also they count how much sugar they will give me. they will not provide in room with sugar substitutes. The property has much marked difference in between hotels that are next to each other something you can't really see at time of booking. Not overall happy, the hospitality of their workers saved the place.

This resort was simply average. Our concierge proved to be unhelpful once we said no to the “free welcome breakfast” which stands for attending their sales presentation. We got the runaround while scheduling the COVID test. We were asked to come back twice and the third time we were told to go to the Iberostar Beach Lobby. Once I got upset and asked for the manager, they found someone to assist with the scheduling. The a la carte restaurants were simply below average, to the extent that we preferred the buffet over it. We enjoyed the shows and a few of the staff members were very friendly. I simply wish that we felt the same level of welcoming approach throughout the trip. There was an enormous amount of sea week on the beach. It looked as though they had just started cleaning and removing it the week we arrived. The smell from the decaying sea weed simply made the beach and surrounding areas inhabitable. The bad simply outweighed the good on this visit.

Pros: Beautiful eco-frienly grounds, love the peacocks, swans, flamingos, coati racoons roaming around freely and co-existing with humans. Colorful buildings, beautiful lobby areas. Large pool areas. Nice hotel room. Friendly staff and food servers. Free antigen test with results available immediately after test, and the certificate available by 6pm on the same day. Concierge books the dinner right after check-in. Cons: Not enough front desk staff. Check in/check out took awhile. Food is okay. Not all buffets are open. Beach area is almost non-existent and ugly because the sea weeds destroyed it, so we stayed in the pool the entire time. Covid antigen is only free if staying for at least 3 nights which is not advertised when you book the hotel. Otherwise, it's $35 pax.

Iberostar Playa Del Mar is a motel. No room service, no coffee pot in room. Now, these Iberostar properties are divided in sections. Unfortunately we stayed in the motel type rooms. I won’t make that mistake again. The grounds are gorgeous and lush; peacocks, flamingos, iguanas and another type of long tailed critter wander freely, just wonderful. The pools are expansive, lots of loungers, loved it. The staff is super nice and accommodating. I would usually call for a golf cart as sometimes they took too long or if it was raining. There’s lots of walking but it is so pleasing, just take walking shoes. The best food is in the buffet. There are so many different choices. Avoid the Mediterranean restaurant. I would have been happy to dine at the buffet for all my meals. Do all your scheduling right when you get there: Covid testing, restaurant reservations, outside activities. The beach is such a waste. Full of seaweed, did not get to enjoy it at all during my 7 day stay. All in all the gorgeous setting more than made up for any faults.

From the day that we arrived to the day that we left everything was perfect.

Well maintained property. Attentive staff and the evening shows were excellent. The meals at the a la carte restaurants were very good.

Very nice resort for the money. The staff was excellent, knowledgable and very responsive. The food was great. I would stay here again and recommend this location.

Awesome!! Such a beautiful resort, green all around, cool animals live on the resort, the staff was so kind and provided great customer service, shows every night. We will be back!! My only negative is that we stayed for a week & the keys to our room didn’t work. The concierge had to replace them 4 different times during our stay. This was annoying when we would be coming back from the beach, dinner, or excursions to be locked out. Other than that nothing negative about the resort. If you have kids look into the Star Camp @ the resort- they have shows, arts and crafts, swimming, singing and dancing. My daughter loved it.

The property is amazing. It is sprawling and secluded within the natural landscape. A great place to get away and just enjoy the Beautiful weather and scenery and the amazing service. The staff is very attentive and polite. The level that the staff needs to go to to understand all the different languages and cultures is almost overlooked because they seem do it so effortlessly and seamlessly

Food was excellent, staff very nice, pools were beautiful, and the room was very nice and comfortable

Nice natural areas that help break up the areas. Restaurants were OK, buffets are what you’d expect but have variety. Bell staff was terrible. House booze is crap but they have a shelf or two better available if you ask.

In general our family had a great time. The ocean and the beach beautiful, pools are very big and very nice as well. Lots of entertainment all day long. Food was OK. The rooms on the other side very old. I cant believe that a 5 star hotel would still have these kind of rooms, TV was not even flat screen - very old. The rooms were kept clean but certainly need major remodeling. Service was also not so good. At the beach there was only one server rarely someone came and asked if anything was needed. Couldn’t believe i was in Mexico as usually the service is very good- not here not this time. The hotel is good but not even close to 5 star! Also we were allowed to have only 3 dinner restaurant reservations for our 10 days stay... Anyway we had a good time but will not return

Carretera Chetumal-Puerto Juarez Km 309 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located within a mile (2 km) of El Manglar Golf Course, Iberostar Paraiso Del Mar All Inclusive is within 2 miles (3 km) of Maroma Beach. This 388-room, 4.5-star property has a golf course, a full-service spa, and 7 restaurants. It's centrally located in Playa del Carmen, connected to the convention center,6.4 mi (10.3 km) from Tres Rios Ecopark, and also 7 mi (11.2 km) from Sanctuary of Hope and Time Capsule.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are ample dining options with 7 onsite restaurants, including El Mercado, which specializes in international cuisine. You can get a quick energy boost at the 3 coffee shops/cafés.


Rooms

All of Iberostar Paraiso Del Mar All Inclusive's 388 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and coffee makers. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and phones.


Property features

Guests of Iberostar Paraiso Del Mar All Inclusive have access to a golf course, a full-service spa, and a nightclub. If you plan to drive, free valet parking is available. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include an outdoor pool, a children's pool, and a gym.

Room options

Standard Room (Near Pool)

2 Double Beds | 1 King Bed | Sleeps 1

Junior Suite, Oceanfront (Beach Access)

1 King Bed and 2 Double Beds | Sleeps 4

Standard Room (Near Pool)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Oceanfront

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Iberostar Paraiso Del Mar All Inclusive

Everyone (19) Couples (2) Family (15)
5
Family

Everything was good

By on Aug 31, 2021

4
Family

Yes

By on Aug 22, 2021

5
Family

The property was very clean and the maintenance was very friendly.

By on Aug 9, 2021

3
Family with small children

Reception staff seems not adequate for the demand and not well trained. regarding amenities you have in rooms its stated iron,iorn board and coffee maker are in room, not true as i needed to ask for all this to be brought to the room .coffee was not replaced daily ,i need to request an specific amount and also they count how much sugar they will give me. they will not provide in room with sugar substitutes. The property has much marked difference in between hotels that are next to each other something you can't really see at time of booking. Not overall happy, the hospitality of their workers saved the place.

By on Aug 6, 2021

2
Family Family with small children Friends

This resort was simply average. Our concierge proved to be unhelpful once we said no to the “free welcome breakfast” which stands for attending their sales presentation. We got the runaround while scheduling the COVID test. We were asked to come back twice and the third time we were told to go to the Iberostar Beach Lobby. Once I got upset and asked for the manager, they found someone to assist with the scheduling. The a la carte restaurants were simply below average, to the extent that we preferred the buffet over it. We enjoyed the shows and a few of the staff members were very friendly. I simply wish that we felt the same level of welcoming approach throughout the trip. There was an enormous amount of sea week on the beach. It looked as though they had just started cleaning and removing it the week we arrived. The smell from the decaying sea weed simply made the beach and surrounding areas inhabitable. The bad simply outweighed the good on this visit.

By on Jul 5, 2021

4
Family

Pros: Beautiful eco-frienly grounds, love the peacocks, swans, flamingos, coati racoons roaming around freely and co-existing with humans. Colorful buildings, beautiful lobby areas. Large pool areas. Nice hotel room. Friendly staff and food servers. Free antigen test with results available immediately after test, and the certificate available by 6pm on the same day. Concierge books the dinner right after check-in. Cons: Not enough front desk staff. Check in/check out took awhile. Food is okay. Not all buffets are open. Beach area is almost non-existent and ugly because the sea weeds destroyed it, so we stayed in the pool the entire time. Covid antigen is only free if staying for at least 3 nights which is not advertised when you book the hotel. Otherwise, it's $35 pax.

By on Jul 4, 2021

4
Family

Iberostar Playa Del Mar is a motel. No room service, no coffee pot in room. Now, these Iberostar properties are divided in sections. Unfortunately we stayed in the motel type rooms. I won’t make that mistake again. The grounds are gorgeous and lush; peacocks, flamingos, iguanas and another type of long tailed critter wander freely, just wonderful. The pools are expansive, lots of loungers, loved it. The staff is super nice and accommodating. I would usually call for a golf cart as sometimes they took too long or if it was raining. There’s lots of walking but it is so pleasing, just take walking shoes. The best food is in the buffet. There are so many different choices. Avoid the Mediterranean restaurant. I would have been happy to dine at the buffet for all my meals. Do all your scheduling right when you get there: Covid testing, restaurant reservations, outside activities. The beach is such a waste. Full of seaweed, did not get to enjoy it at all during my 7 day stay. All in all the gorgeous setting more than made up for any faults.

By on Jun 18, 2021

5
Family

From the day that we arrived to the day that we left everything was perfect.

By on Jun 5, 2021

4
Family

Well maintained property. Attentive staff and the evening shows were excellent. The meals at the a la carte restaurants were very good.

By on May 23, 2021

5
Family

Very nice resort for the money. The staff was excellent, knowledgable and very responsive. The food was great. I would stay here again and recommend this location.

By on May 17, 2021

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