The food we thought was sub par. We have been at many all inclusive resorts in Mexico and this by far we would rate as the worst one. Having to make dinner reservations for the restaurants sucks, especially when they only allow you 1 reservation for a 4 night stay. When we did attend the dinner, the place was 1/4 full. Why not allow people to make multiple reservations? Makes no sense especially when your buffet sucks. Your air conditioners in the rooms suck. In Mexico in the summer those units need to run cooler. No matter how low we turned it down, the temp never changed.
The food is of the lowest quality. No air conditioning in many of the rooms, we had to change rooms 5 times. Snacks are days old croissants and muffins and cheap hotdogs. Entertainment is mediocre. The place is old and rundown. Lucky if you get hot water. Staff is wonderful!
The staff were amazing. Bernardo was the best. He was so attentive and took care of all of us.
Nice and quiet hotel with a friendly staff.
It is laid out very well. Everything flows smoothly
Great beach and property. Love the little bungalows with 8 (i think) rooms per - instead of one giant hotel- excellent friendly service in the restaraunts and bars Food was very good- pools and beach and grounds are lovely, short walk from resort to a little shopping mall We had a problem with air conditioning in the room that took 6 days to resolve- if not for that would have been perfect trip- rooms are pretty basic- wifi worked very well in lobby, rooms, and sometimes by the pools/beach
The property itself is well-maintained and beautiful. The buildings are tired, the furniture is tired, our AC didn't work properly (we asked every day for it to be fixed). Some of the staff were not so helpful (mostly management types) but the wait staff, cleaning staff were excellent.
Is very comfort, good food end service
Beautiful beach and grounds. Rooms need to be updated and the food is not very good. Second time there and it seems to have gone downhill in 3 years. Disappointing. The area the hotel is in is great. Sure has the potential to be a very nice place. Just needs updating and better food options.
Pool entertainment and drink service was top notch everyday. Everything else was average at best. Dinner reservations were impossible (10th in line and full when got up there, couldn’t make over phone). Buffet was all we had access to, food decent but little selection, menu hardly changed daily. Never had hot shower, not cold, just never hot.. ac was always on and never reached desired temperature all week.
This proper has lots of issues. Air conditioner didn’t work most of our stay, our original room was extremely broken up (safe, drain in sink, light beside bed, bed frame, mirror). They moved us to another room but that one was near the pool, very noisy at night and no air. My advice is to stay at another property, this one doesn’t has enough help to fix all the problems it has. Lucio was a great help to us, and we had an awesome server named Rigonadio, they were our highlights.
The hotel staff and the beach were fantastic. I thought the food was pretty good. But, the front desk staff was not very helpful. Our first room was near the night time entertainment area and it was so loud we could not sleep at all. It sounded like a concert in our room. We also had hardly any water pressure and a refrigerator that did not work. The front desk said they could not move us until the next day. Our new room air conditioning went out and we notified the front desk and they did not fix it so we had no air conditioning for 3 days until we left the hotel. Also we had to extend our stay 1 day due to a flight change. The front desk staff told us to do it online through Barcelo, their hotel group so we did. So on the last night we were sleeping and at 1:30 in the morning there was knocking at what seemed to be our door and than someone entered our room in the middle of the night. It was the front desk staff. They leave and the knocking continues so I open the door and they proceed to tell me I need to get dressed and come to the front desk to confirm my credit card for the additional night. They could have called, but none of the phones worked in the hotel and why could they not let us know earlier in the stay. I was furious! Here we are trying to sleep in our hot room with no air conditioning so we can get up early for our flight and someone barges into our room with no announcement. Unacceptable, this has never happened to me before, I would not recommend.
Great variety of food and entertainment. The staff were pleasant and were helpful. Food and drinks were varied and served with smiles.
Property was really nice and taken care of. Loved our room except for my bed because it had a big dip in it. Showers are very nice and big and the water was always warm. Our air conditioner was cold.
Two of the front desk staff, Fernando Mena and Ana Nunez, were very helpful. My stay was very pleasant, it’s a great facility and I loved my room! I had to pay for WiFi which I think should be free.
Located in Playacar, Allegro Playacar - All Inclusive is within 2 miles (3 km) of popular attractions such as Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. This 286-room, 3.5-star property welcomes guests with 3 outdoor pools, 5 restaurants, and free self parking.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. There are ample dining options with 5 onsite restaurants, including Topaz, which specializes in international cuisine. At the end of the day, relax with a drink at the bar/lounge.
Guests can expect to find flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free minibar items, balconies or patios, and coffee makers.
At Allegro Playacar - All Inclusive, guests enjoy 3 outdoor pools, a children's pool, and a gym. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include free WiFi in public areas, an outdoor tennis court, and a free kid's club.
The food we thought was sub par. We have been at many all inclusive resorts in Mexico and this by far we would rate as the worst one. Having to make dinner reservations for the restaurants sucks, especially when they only allow you 1 reservation for a 4 night stay. When we did attend the dinner, the place was 1/4 full. Why not allow people to make multiple reservations? Makes no sense especially when your buffet sucks. Your air conditioners in the rooms suck. In Mexico in the summer those units need to run cooler. No matter how low we turned it down, the temp never changed.
The food is of the lowest quality. No air conditioning in many of the rooms, we had to change rooms 5 times. Snacks are days old croissants and muffins and cheap hotdogs. Entertainment is mediocre. The place is old and rundown. Lucky if you get hot water. Staff is wonderful!
Dear Abderrahim,We appreciate you sharing your experience with us. We sincerely regret the inconveniences you faced during your stay.We take your comments about the quality of the food, the lack of air conditioning in some rooms and the lack of variety in snacks very seriously. We will work hard to improve these aspects and ensure that our guests enjoy a satisfying dining experience and a comfortable stay.We are pleased to hear that you found our staff to be wonderful. We value our employees and their dedication to providing excellent service to our guests.We regret that the entertainment did not meet your expectations. We will take your feedback into consideration to improve and provide a more exciting entertainment program.Regarding the condition of the venue, we appreciate your comments and will work to make improvements and keep our facilities in top condition.We hope you will consider giving us another opportunity in the future to show you that we have made significant improvements in all of the areas mentioned.Axel SosaCommunity Manager
Estimado Alfredo,Le agradecemos sus calificaciones sobre sus vacaciones en nuestro hotel Allegro Playacar; la satisfacción de nuestros huéspedes es nuestro principal objetivo y nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y el personal hayan podido cumplir con sus expectativas durante su estadía.Nos alegra que sus vacaciones hayan sido una experiencia increíble y que haya disfrutado de todo lo que tenemos para ofrecerle, esperamos que nos tenga en cuenta para otra visita muy pronto.Saludos cordialesAxel SosaCommunity Manager
The staff were amazing. Bernardo was the best. He was so attentive and took care of all of us.
Dear Rachel,We would like to thank you for your review praising your recent visit to Allegro Playacar and are delighted to know that we were able to meet your expectations.We are delighted to read that you felt welcome and supported from the moment you arrived until the moment you left and that you share your compliments with the entire team, as this is a great source of motivation for us to strive harder every day. Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future.Community Manager
Nice and quiet hotel with a friendly staff.
Dear Paul, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Community Manager
It is laid out very well. Everything flows smoothly
Dear John,We would like to thank you for the very positive comments you shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Community Manager
Dear Charity,We would like to thank you for the very positive comments you shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Community Manager
Great beach and property. Love the little bungalows with 8 (i think) rooms per - instead of one giant hotel- excellent friendly service in the restaraunts and bars Food was very good- pools and beach and grounds are lovely, short walk from resort to a little shopping mall We had a problem with air conditioning in the room that took 6 days to resolve- if not for that would have been perfect trip- rooms are pretty basic- wifi worked very well in lobby, rooms, and sometimes by the pools/beach
Dear John,We would like to thank you for your review praising your recent visit to Allegro Playacar and are delighted to know that we were able to meet your expectations.We are delighted to read that you felt welcome and supported from the moment you arrived until the moment you left and that you share your compliments with the entire team, as this is a great source of motivation for us to strive harder every day. It is also good to know that you enjoyed the culinary delights prepared by our professional chefs who always strive to offer a wide variety of typical foods to please every palate. Thank you for letting us know that we were able to conquer yours.We had a one-off issue with the air conditioning in one section of the hotel, unfortunately several rooms were affected, work is ongoing to improve response times and service in general. It is a fact that I will share the comments with the corresponding area managers.Likewise, we are glad to read that you really enjoyed the beauty of our facilities and beautiful beach. It is our intention to offer pleasant and clean accommodations so that our guests can enjoy an unforgettable vacation and take home nice memories. Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future.Community Manager
The property itself is well-maintained and beautiful. The buildings are tired, the furniture is tired, our AC didn't work properly (we asked every day for it to be fixed). Some of the staff were not so helpful (mostly management types) but the wait staff, cleaning staff were excellent.
Dear Melissa, Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation and that you have enjoyed our facilities, activities and our service. We look forward to your soon return, it will always be a pleasure to welcome you.
Is very comfort, good food end service
Dear Luis, Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation and that you have enjoyed our facilities, activities and our service. We look forward to your soon return, it will always be a pleasure to welcome you.
Dear Peter, We greatly appreciate the time you have taken to review your recent experience at our hotel, at Allegro Playacar we always strive to exceed our guests' expectations. Your comments will help our team to achieve that goal.Reading your comments and ratings we see that your stay was considered average, we regret that some aspects did not meet your expectations and this overshadowed your vacation. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, although we understand that it did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and have the opportunity to exceed your expectations.Kind regardsAxel SosaCommunity Manager