Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

Body treatments, hydrotherapy, aromatherapy, hot stone massages

Queen Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Parking included

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Quinta Avenida
‪6 min drive‬
Playa del Carmen Maritime Terminal
‪6 min drive‬
Xcaret Eco Theme Park
‪10 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Family King Suite Ocean View

534 sq ft
Sea view
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

710 sq ft
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

King Suite Ocean View

Exceptional

534 sq ft
Sea view
Sleeps 2
1 King Bed

Queen Suite Ocean View

Exceptional

534 sq ft
Sea view
Sleeps 3
2 Queen Beds

King Suite with Bathtub Ocean view

Exceptional

534 sq ft
Sea view
Sleeps 2
1 King Bed

King Suite with Bathtub

Exceptional

534 sq ft
Sleeps 2
1 King Bed

Family King Suite

Exceptional

534 sq ft
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

Queen Suite

Exceptional

534 sq ft
Sleeps 3
2 Queen Beds

Designer toiletries, hair dryer, bathrobes, slippers

Family Master Suite Ocean View

Exceptional

712 sq ft
Sea view
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

King Suite

Exceptional

538 sq ft
Sleeps 2
1 King Bed

Quadruple Suite Master

Sleeps 2
1 Double Bunk Bed and 1 Queen Bed

Triple Suite Deluxe

Sleeps 3
2 Double Beds and 1 Twin Sofa Bed

Quadruple Suite Deluxe

Sleeps 4
1 Double Bunk Bed and 1 Queen Bed

Double Suite Deluxe

Sleeps 2
1 Queen Bed

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe

Sleeps 2
1 Queen Bed

Triple Suite Deluxe With Ocean View

Ocean view
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed

Living area | 50-inch Smart TV with digital channels, TV

Double Suite Deluxe With Ocean View

Ocean view
Sleeps 2
1 Queen Bed

Double Suite Deluxe With Ocean View

Ocean view
Sleeps 2
1 Queen Bed

Quadruple Suite Deluxe With Ocean View

Ocean view
Sleeps 4
1 Queen Bed and 1 Double Bunk Bed

Quadruple Suite Master With Ocean View

Ocean view
Sleeps 2
1 Queen Bed and 1 Double Bunk Bed

About the neighborhood

Playa del Carmen

Located in Playacar within a mile (2 km) of Piste Cyclable sur Paseo Xaman-Ha, Palmaïa-The House of AïA: All Inclusive Wellness Resort is within a few miles (5 km) of other popular sights such as Xaman Ha Aviary. This 234-room, 5-star resort has 6 outdoor pools along with a full-service spa and 4 restaurants.

View more Resorts in Playa del Carmen

What's nearby

Playacar Beach - 2 min walk - 0.1 miles
Quinta Avenida - 6 min drive - 2.7 miles
Playa del Carmen Maritime Terminal - 6 min drive - 2.7 miles
Xplor Theme Park - 7 min drive - 4.0 miles
Xcaret Eco Theme Park - 10 min drive - 5.3 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Festival Grand Buffet - ‬7 min walk
‪Rosa Roja - ‬18 min walk
‪El Gaucho Steakhouse - ‬15 min walk
‪Cupcake Cafe - ‬9 min walk
‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools

Guests of Palmaïa-The House of AïA: All Inclusive Wellness Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive resort include a gym, free WiFi in public areas, and a free kid's club.

Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free minibar items, furnished balconies or patios, and sitting areas are other standard amenities. Housekeeping is available on request.

A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
All inclusive
Spa

$866 nightly

Jun 29 - Jun 30

Total includes taxes and fees

Pool
Breakfast included
All inclusive
Spa

$425 nightly

Jun 24 - Jun 25

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting (surcharge)
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)

4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organized tours and activities
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Children under 4 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve high chair.
This property accepts credit cards, debit cards, and cash.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property

Sandos Palm All Inclusive All-inclusive property

Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort and rates come with all meals and onsite activities. Activities include yoga and live performances.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Jul 21, 2025 start from $816.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What can I see near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This resort is situated in Playacar, just steps from Playacar Beach. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Will I be able to park at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, self parking is offered for free at the resort.

Is there a spa at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, beach massages, Ayurvedic treatments, and hydrotherapy.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a casino?

No, Palmaïa-The House of AïA: All Inclusive Wellness Resort doesn't have a casino.

Will I find an indoor pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this resort doesn't have an indoor pool; however, there are 6 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This beachfront resort offers plenty of amenities for couples including a beach bar, 6 outdoor pools, and a beachfront restaurant.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a hot tub?

Yes, this resort offers private indoor spa tubs in some guestrooms.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a restaurant with a breakfast menu?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort has 4 restaurants, and serves breakfast for a surcharge.

Will Palmaïa-The House of AïA: All Inclusive Wellness Resort allow pets to stay free of charge?

No, pets aren't allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort though service animals are welcome.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have connecting rooms?

No, there aren't connecting guestrooms at this resort.

How close is the airport from Palmaïa-The House of AïA: All Inclusive Wellness Resort?

The closest major airport to Palmaïa-The House of AïA: All Inclusive Wellness Resort is Cozumel Intl. Airport (CZM), which is 19.6 mi away (253 minutes by car).

Can I book a room with a balcony at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, every guestroom at Palmaïa-The House of AïA: All Inclusive Wellness Resort comes with a furnished balcony with some featuring ocean or garden views.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Verified traveler

Traveled with family

Mar 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely fabulous!

This is our fourth time staying at this hotel. It has become our yearly spot for refreshment, rejuvenation, stillness, and well-being. We have absolutely no complaints. The grounds are beautiful, the architect of life activities are fabulous. The rooms are spectacular and incredibly comfortable and fully stocked. The food is absolutely fabulous, including the environment of the restaurants. The service is impeccable and the beaches are well-maintained. Definitely appreciate the silence and that this truly is a resort, dedicated to well-being and cultivating wellness into our lives each year. We will be returning next year 100%.

Stayed 1 night in Mar 2025

10/10 Excellent

Maricel

Mar 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb 2025

10/10 Excellent

Elizabeth

Mar 17, 2025

Liked: Amenities

Exceptional service from the minute I arrived at the reception, desk until the minute I left. I came here as a solo traveler over my birthday. This resort had been on my radar for a few years and I’m so glad I finally booked it - I have traveled the world and it’s such a unique and beautiful space. I have never been one to choose an all inclusive, but the reviews made me want to try it. And I hate to even use that term for a property of this caliber. The food and drinks are incredible. The property is serene and immaculate, and the beach is swimmable and gorgeous. Thanks to everyone. I’ll definitely be back!

Stayed 5 nights in Mar 2025

10/10 Excellent

Antigone

Traveled with group

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

High-attention to detail. Personal concierge to help coordinate your day. Special treats/desserts left in room to end your date. Friendly service.

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family

Mar 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Rob, Reno

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful place, the focus really is on wellness. Amazing property how you are pretty much staying in a jungle with monkeys! and cenotes, and lots of places to contemplate the world in peace, but then come right out of it onto a wonderful beach. The rooms are a bit small but be sure to get one with an ocean view. It makes them seem bigger. The place is VERY safe! Went through 2 gates to get in and there's security 24/7 pretty much everywhere, including the beach. A word about the food: I'm allergic to gluten which they seemed to address and they also really focus on vegan items as well. But I found myself craving some protein by the second or third day because the printed menus are pretty limited. What I didn't find out until the 5th or 6th day was that you could order items off the menu like steak tacos which I devoured, chicken to make items non-vegan, and chips and guacamole, etc. So be sure to ask right away and they can usually accommodate you. One other drawback IMO, is that they play dance music? whatever you call it, pretty much day and night in every restaurant, bar, etc. It got kind of tiresome and occasionally was just too loud. But if a unique property and lots of focus on overall wellness is your thing, you will love this place! Will definitely be back some day.

Stayed 8 nights in Feb 2025

10/10 Excellent

Aram

Mar 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Craig

Mar 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent food and Service

I could write a book in all the wonderful things about this resort. I’ll keep it simple. Service is over the top excellent, everywhere. The room was fantastic; a variety of pillows and the mattress was great. We mostly ate at Su Casa and Charley’s taco truck. My husband is a huge carnivore and even he found things he could eat and enjoyed. I felt so good eating clean all week. Our margaritas were all made with quality tequila and fresh juices. The bear bar at night was so relaxing but also entertaining. DJ one night and Sax player the next. We ordered grass fed burgers in the room one night. Beach is gorgeous! I’d give them 10 stars if I could and we will return for sure. Keep your eyes open for the wildlife, iguanas, coatis and spider monkeys!!

Stayed 4 nights in Mar 2025

10/10 Excellent

Maria, Mountain View

Traveled with group

Mar 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a magical weekend. The amenities, the food, the staff, the setting. All wonderful for peace and rest

Stayed 4 nights in Mar 2025

10/10 Excellent

Naomi

Mar 9, 2025

Stayed 7 nights in Mar 2025

10/10 Excellent

Catherine

Traveled with group

Mar 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very nice vegan all inclusive resort. The vegan foods are better than I expected and there are enough non vegan meals or substitutions.

Stayed 3 nights in Feb 2025

10/10 Excellent

Anna, rancho palos verdes

Traveled with group

Mar 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The trip was amazing and I can’t wait to plan my next trip there

Stayed 3 nights in Feb 2025

10/10 Excellent

Kevin

Mar 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Charishma, Wilmington

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Sandy

Feb 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical✨

This is my third time at Palmaïa in a year. Every single thing has been perfect every time. The classes, the food, the rooms, the energy at the resort and the entire staff has been absolutely incredible.

Stayed 5 nights in Feb 2025

10/10 Excellent

Kimberly

Traveled with family

Feb 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an incredible place!

Stayed 5 nights in Feb 2025

10/10 Excellent

Gholam

Feb 21, 2025

Stayed 5 nights in Feb 2025

10/10 Excellent

Nune

Feb 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

melanie

Feb 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 9 nights in Feb 2025

8/10 Good

Dean

Feb 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice location, but not a great value

This was my second time here, and the same issues exist. For starters, there are A LOT of children and families. Which is fine, I suppose, but not what you would expect at a place that is a plant-based wellness resort. For me, it ruins the vibe. Second, the price value is not there, in my opinion. The restaurants are good, but not exceptional, and it's hard to justify the cost for restaurants I likely would visit if they were in my hometown. The staff is lovely, and the setting is beautiful. The resort is maintained and clean.

Stayed 3 nights in Feb 2025

10/10 Excellent

Palak

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful stay with beautiful staff!

Stayed 5 nights in Feb 2025

10/10 Excellent

Meghna

Traveled with group

Feb 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An amazing piece of paradise. Outstanding service and food. We will most def be back

Stayed 3 nights in Jan 2025

10/10 Excellent

Swapnil

Traveled with family

Feb 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely love the experience and hospitality 10/10

Stayed 3 nights in Feb 2025

10/10 Excellent

Gwyn, Oak Hill

Traveled with group

Feb 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A beautiful modern facility carefully blended into the surroundings incorporating natural and interesting sinkholes, a long sandy beach, and winding walkways. Delicious food with five restaurant options to suit your mood of fine or casual dining with fresh, organic plant-based ingredients. Easy for both adults only as well as families with separate building to allow quiet space. I can’t wait to return!

Stayed 5 nights in Feb 2025

10/10 Excellent

Clementine

Feb 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing all-inclusive paradise

We had an amazing stay. Everything was perfect. Beautiful room. Beautiful amenities. Incredible food, including vegan and non-vegan. Great cocktails and mocktails, all included in the price of the stay. We can't wait to come back and will probably bring our kids next time. Special mention to Reyes at Charlie's Vegan Taco Truck and Danny at the beach bar.

Stayed 4 nights in Feb 2025