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Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

A beach view with a statue, a thatched umbrella, and lush greenery.
Property video
A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.
A covered outdoor seating area with wicker furniture, a sofa, and hanging lights, overlooking a beach with palm trees and the ocean.
An arched entrance labeled "Atlantis" with a stone pathway leading to a wooden bench and a table with a decorative bowl.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪1 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪19 min walk‬
  • Place, Mahi Golf Course
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Quadruple Suite Deluxe

A hotel room with a bed, a desk, and a balcony with a view of palm trees.

Quadruple Suite Deluxe

  • 645 sq ft
  • Sleeps 4
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Quadruple Suite Master

A hotel room with a large bed, a desk, and a balcony with outdoor furniture.

Quadruple Suite Master

  • 828 sq ft
  • Sleeps 2
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Double Suite Deluxe

Room

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family King Suite

A modern hotel room with a large bed, a balcony with a view of palm trees, and a ceiling fan.

Family King Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Family King Suite Ocean View

A modern bedroom with a large bed, a wooden ceiling, and a view of the sea.

Family King Suite Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for Family Master Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Family Master Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Family Master Suite Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

Family Master Suite Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for King Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for King Suite Ocean View

A modern living room with a sofa, armchairs, a coffee table, and a view of the ocean.

King Suite Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

King Suite with Bathtub Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Meditation Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Meditation Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Meditation Suite Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

Meditation Suite Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite

A hotel room with two beds, a ceiling fan, a large green patterned wall, a balcony with outdoor seating, and a view of greenery.

Queen Suite

  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Suite Ocean View

A modern room with a large sliding glass door leading to a balcony with a view of the beach.

Queen Suite Ocean View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Swim Out Family Master Suite

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim Out Family Master Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Swim out king suite with bathtub

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim out king suite with bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Swim Out Meditation Suite

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim Out Meditation Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Swim Out Queen Suite

A hotel room with two beds, a balcony with a pool, and a view of the ocean.

Swim Out Queen Suite

  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Located in Playacar within a mile (2 km) of Piste Cyclable sur Paseo Xaman-Ha, Palmaïa-The House of AïA: All Inclusive Wellness Resort is within a few miles (5 km) of other popular sights such as Xaman Ha Aviary.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Beach - 1 min walk - 0.1 miles
  • Piste Cyclable sur Paseo Xaman-Ha - 19 min walk - 1.0 mile
  • Mahi Golf Course - 5 min drive - 1.4 miles
  • Quinta Avenida - 11 min drive - 3.1 miles
  • Xcaret Eco Theme Park - 15 min drive - 5.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪rosa roja - ‬18 min walk
  • ‪Turquesa - ‬5 min drive
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪pepe’s food tequila - ‬4 min drive

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Guests of Palmaïa-The House of AïA: All Inclusive Wellness Resort have access to a full-service spa, 6 outdoor pools, and a 24-hour gym. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, free use of bicycles, and a terrace.
Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free minibar items, furnished balconies or patios, and sitting areas are other standard amenities. Housekeeping is available on request.
6 outdoor swimming pools are on site along with a 24-hour health club and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Atlantis Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

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Property amenities

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 008-007-006281/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort and rates come with all meals and onsite activities. Activities include yoga and live performances.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Oct 18, 2026 start from $999, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

Is parking available on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, though parking is limited parking.

Is there a spa at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, and aromatherapy.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a casino?

No, Palmaïa-The House of AïA: All Inclusive Wellness Resort doesn't have a casino.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a restaurant with a breakfast menu?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort has 4 restaurants, and serves breakfast for a surcharge.

Will Palmaïa-The House of AïA: All Inclusive Wellness Resort allow pets to stay free of charge?

No, pets aren't allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort though service animals are welcome.

How close is the airport from Palmaïa-The House of AïA: All Inclusive Wellness Resort?

The closest major airport to Palmaïa-The House of AïA: All Inclusive Wellness Resort is Cozumel Intl. Airport (CZM), which is 19.6 mi away (253 minutes by car).

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort host weddings?

There are wedding services available at Palmaïa-The House of AïA: All Inclusive Wellness Resort if that's in your vacation plans.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 616 out of 676 reviews
Rating 8 - Good. 35 out of 676 reviews
Rating 6 - Okay. 12 out of 676 reviews
Rating 4 - Poor. 9 out of 676 reviews
Rating 2 - Terrible. 4 out of 676 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a plant based guest we had an awesome time and was in food coma almost daily...absolutely loved this place and looking forward to come back again
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I absolutely loved our stay. One of the most incredible resorts we have stayed at - the service definitely made our stay more enjoyable. The staff really do go above and beyond. The daily activities were also amazing. Can't wait to return.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful hotel I’ve ever stayed at. The staff were wonderful, the accommodations were above expectations and the relaxing atmosphere made this a perfect getaway. I would come back again and again.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is excellent. The staff are great, service is spot on. Beautiful property. Vegan forward but they are accommodating of all food choices. Loved our pool front room. Great activities - yoga, and sound baths. Above and beyond all inclusive…Premium tequilas and chill vibes. Daily brunch on the beach, one of a kind.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is far better than it appears online!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Rooms were spotless and staff great
Stayed 12 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking to escape the city and truly relax, this is the perfect place. The property is beautiful, peaceful, and surrounded by nature. Although it’s an all-inclusive vegan resort, but we are not vegan , so we also enjoyed the fish and steak—they were delicious! The drinks were exceptional, and the staff was amazing—friendly, helpful, and always welcoming. We had a wonderful stay and highly recommend it to anyone looking for a relaxing getaway. Special Thanks to Kasandra and Oscar . They made our stay exceptional, they very attentive and caring.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the best resort I’ve ever been to. Ever detail was perfection. The food was next level, and so was the staff. I found my place at house of Aia ❤️🏝️
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Incredible resort.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with amazing food and amazing people!
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, variety of restaurants, lush surroundings in jungle
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely home away from home & worth every penny. If you want to he treated like royalty you should definitely book this resort.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service, with creative and delicious vegan food There are fish, beef, shrimp and chicken options which can be substituted The meditation, sound immersion, movement and art classes are very good and helped us unplug from work and stress. This is our second visit and …. Likely will return again.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most incredible vacation of my life. It was an experience of a lifetime. The food was OUTSTANDING. The service was impeccable. The activities and surroundings were unbelievable. We will come back every year!
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible endless ocean views! The most wonderful resort in terms of wellness amenities, comfort, beauty and luxury!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Incredible hospitality
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a phenomenal wellness retreat resort. It’s a top notch facility with fantastic food, wonderful staff, excellent wellness activities (yoga, breathing exercises, workshops etc). It’s unbelievably clean. Really a strong 10/10
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in impeccably designed and maintained. This is my third time there and they never disappoint. Nomads took an excellent care of you. Kasandra was very attentive to all our requests and made all desired arrangements for us. The rooms were very comfortable, large and clean. The views from the balcony are breathtaking. All restaurants were very tasty and great professional staff. We are very pleased with our vacation and can’t wait to get back next year.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
How everyone treated us with love!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and staff here are out of this world. They go above and beyond- the nomadic guides are available to help with all your questions via text. Danny and Fernando at the pool were awesome. Luis and Carlos and everyone at the restaurants does an amazing job! The food is great! There is something for everyone at every meal- you will find your favorites at every restaurant. Best experience at a Mexican resort in my 20 plus years of traveling there- definitely the best all inclusive experience! BTW if you like wine and martinis- this place does both very well! The vibes are calm and Plantissa was my daughter's favorite. Already planning our return visit!
Stayed 6 nights in May 2026

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