Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools

VIP Access

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Where to?

Dates

October 2025

November 2025

Queen Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

Body treatments, hydrotherapy, aromatherapy, hot stone massages

6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Parking included

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Place, Quinta Avenida
‪6 min drive‬
Place, Playa del Carmen Maritime Terminal
‪6 min drive‬
Place, Xcaret Eco Theme Park
‪10 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

King Suite with Bathtub

Exceptional

534 sq ft
1 bedroom
Sleeps 2
1 King Bed

Queen Suite

Exceptional

534 sq ft
1 bedroom
Sleeps 3
2 Queen Beds

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

Exceptional

534 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

Family Master Suite

710 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

King Suite

Exceptional

538 sq ft
1 bedroom
Sleeps 2
1 King Bed

Quadruple Suite Deluxe

645 sq ft
Sleeps 4

Quadruple Suite Master

828 sq ft
Sleeps 2

Double Suite Deluxe

645 sq ft
Sleeps 2

Double Suite Deluxe

645 sq ft
Sleeps 2

Triple Suite Deluxe

645 sq ft
Sleeps 3

Family King Suite Ocean View

534 sq ft
1 bedroom
Sea view
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

King Suite Ocean View

Exceptional

534 sq ft
1 bedroom
Sea view
Sleeps 2
1 King Bed

King Suite with Bathtub Ocean view

Exceptional

534 sq ft
1 bedroom
Sea view
Sleeps 2
1 King Bed

Queen Suite Ocean View

Exceptional

534 sq ft
1 bedroom
Sea view
Sleeps 3
2 Queen Beds

Family Master Suite Ocean View

Exceptional

712 sq ft
2 bedrooms
Sea view
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Double Suite Deluxe with Ocean View

645 sq ft
Sleeps 2

Quadruple Suite Deluxe with Ocean View

645 sq ft
Sleeps 4

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe with Ocean View

645 sq ft
Sleeps 2

Triple Suite Deluxe with Ocean View

645 sq ft
Sleeps 3

Quadruple Suite Master with Ocean View

828 sq ft
Sleeps 2

About the neighborhood

Playa del Carmen

Located in Playacar within a mile (2 km) of Piste Cyclable sur Paseo Xaman-Ha, Palmaïa-The House of AïA: All Inclusive Wellness Resort is within a few miles (5 km) of other popular sights such as Xaman Ha Aviary. This 234-room, 5-star resort has 6 outdoor pools along with a full-service spa and 4 restaurants.

View more Resorts in Playa del Carmen

What's nearby

Playacar Beach - 2 min walk - 0.1 miles
Quinta Avenida - 6 min drive - 2.7 miles
Playa del Carmen Maritime Terminal - 6 min drive - 2.7 miles
Xplor Theme Park - 7 min drive - 4.0 miles
Xcaret Eco Theme Park - 10 min drive - 5.3 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Viva Wyndham Maya - ‬5 min drive
‪Festival Grand Buffet - ‬7 min walk
‪La Terraza - ‬5 min drive
‪Bar Arrecife - ‬16 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools

Guests of Palmaïa-The House of AïA: All Inclusive Wellness Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive resort include a gym, free WiFi in public areas, and a free kid's club.

Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free minibar items, furnished balconies or patios, and sitting areas are other standard amenities. Housekeeping is available on request.

A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Similar properties

Pool
Breakfast included
All inclusive
Spa

$733 nightly

Oct 19 - Oct 20

Total with taxes and fees

Pool
Breakfast included
All inclusive
Spa

$467 nightly

Oct 15 - Oct 16

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting (surcharge)
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)

4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organized tours and activities
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Children under 4 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve high chair.
This property accepts credit cards, debit cards, and cash.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property

Sandos Palm All Inclusive All-inclusive property

Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort and rates come with all meals and onsite activities. Activities include yoga and live performances.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Oct 8, 2025 start from $888.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What can I see near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This resort is situated in Playacar, just steps from Playacar Beach. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Is there parking available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, self parking is offered for free at the resort.

Is there a spa at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, detox wraps, and hydrotherapy.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a casino?

No, Palmaïa-The House of AïA: All Inclusive Wellness Resort doesn't have a casino.

Will I find an indoor pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this resort doesn't have an indoor pool; however, there are 6 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This beachfront resort offers plenty of amenities for couples including a beach bar, 6 outdoor pools, and a beachfront restaurant.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a hot tub?

Yes, this resort offers private indoor spa tubs in some guestrooms.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a restaurant with a breakfast menu?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort has 4 restaurants, and serves breakfast for a surcharge.

Will Palmaïa-The House of AïA: All Inclusive Wellness Resort allow pets to stay free of charge?

No, pets aren't allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort though service animals are welcome.

Are there connecting rooms at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, there aren't connecting guestrooms at this resort.

How close is the airport from Palmaïa-The House of AïA: All Inclusive Wellness Resort?

The closest major airport to Palmaïa-The House of AïA: All Inclusive Wellness Resort is Cozumel Intl. Airport (CZM), which is 19.6 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, every guestroom at Palmaïa-The House of AïA: All Inclusive Wellness Resort comes with a furnished balcony with some featuring ocean or garden views.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Yai

Jul 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Superior quality, luxury, perfect to relax . Meditation and yoga available . Will come back again.

Stayed 3 nights in Jun 2025

10/10 Excellent

Vaidehi

Traveled with family

Jul 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.

Stayed 4 nights in Jun 2025

10/10 Excellent

Anja

Traveled with partner

Jun 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Palmaïa – The House of AïA is the most soulful and transformative place I’ve ever stayed. Surrounded by lush jungle and the sea, the resort is designed with deep respect for nature—eco-conscious and breathtakingly beautiful. It feels like stepping into a dream of what the world could be. The plant-based food at all seven restaurants is gourmet, flavorful, and abundant—with a few meat options available for those who want them. Their award-winning mocktails (also available as cocktails) are imaginative and delicious. Each guest is paired with a Nomadic Guide who helps with everything from booking restaurants and spa visits to arranging room service and activities. Their warm and seamless support made my stay effortless. The Architects of Life program offers daily yoga, meditation, and creative experiences with teachers who will impact your life. Angel’s wisdom is unforgettable—I highly recommend a personal session with him. Shaman Balder brings calm, grounding energy and powerful meditation practices. The Atlantis Spa is the best I’ve experienced in seven countries. I highly recommend the 90-min AïA Essence and the 120-min Mezcal Ritual. Arrive early to enjoy the sweat lodge, rosemary rinse, and cenote swim—it’s a true healing ritual. Palmaïa isn’t just a resort—it’s a sanctuary. My favorite place on Earth.

View from the hotel room (all rooms face the ocean)

Stayed 5 nights in May 2025

10/10 Excellent

David

Traveled with family

Jun 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, very modern, very trendy overall, great experience

Stayed 3 nights in Jun 2025

10/10 Excellent

doailyn

Traveled with family

Jun 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there

Stayed 5 nights in Jun 2025

10/10 Excellent

Nora

Jun 15, 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

violet

Traveled with family

Jun 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best food in the world. Great people. Magnificent beach. Gorgeous spa. Will be back.

Stayed 3 nights in May 2025

10/10 Excellent

Vladimir

Traveled with family

Jun 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful resort with great food, amenities and five star service.

Stayed 3 nights in Jun 2025

10/10 Excellent

Teresa

Traveled with family

Jun 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This resort is truly one of the best places we’ve ever stayed at. Loved everything about it !

Stayed 3 nights in Jun 2025

10/10 Excellent

Renee

Jun 4, 2025

Stayed 6 nights in May 2025

10/10 Excellent

Julie

Jun 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an incredible stay at Palmaia. From the staff, to the room, restaurants and amenities everything was absolutely amazing. I went by myself and it was very resourcing. Lots of activities such as breathing session, yoga, meditation, gym and spa treatments that are out of this world. The food was terrific and the mocktail list is spectacular. I would recommend without hesitation as a solo traveller, friends or couple. I find it might be a little boring for the kids (depending on your kids!) Enjoy!

Stayed 3 nights in May 2025

10/10 Excellent

Atmore

Traveled with partner

May 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best place in the world

Stayed 4 nights in May 2025

4/10 Poor

Putu

May 27, 2025

Stayed 2 nights in May 2025

8/10 Good

heba

Traveled with partner

May 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Food was ok

Stayed 3 nights in May 2025

10/10 Excellent

Jared

Traveled with partner

May 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing. The staff, the spa, the rituals, the layout etc. it’s wonderfully quiet with some dance options in the evening. Only thing is there should be just a few more meat options for us carnivores. Everything else was bliss

Stayed 5 nights in May 2025

10/10 Excellent

Robert

May 14, 2025

Stayed 6 nights in May 2025

8/10 Good

Tatyana, beooklyn

Traveled with group

May 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice resort but absolutely no nighttime entertainment and limited restaurant options.

Stayed 4 nights in Apr 2025

10/10 Excellent

Alla

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

10/10 Excellent

Quincy

Apr 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Trip

The greatest getaway ever!! The staff was absolutely the best. The food was amazing!! The accommodations were second to none.. we will be back soon!!

Stayed 3 nights in Apr 2025

10/10 Excellent

Juan, Medellin

Traveled with partner

Apr 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Voy a ser claro desde el principio: no soy vegetariano, ni practico yoga todos los días, y llegué a Palmaïa con cierta curiosidad, pero también con escepticismo. Y me fui completamente transformado. Este lugar tiene algo especial. No solo es hermoso (porque lo es, en todos los sentidos), sino que se siente auténtico, intencional y profundamente humano. Todo está pensado para invitarte a bajar el ritmo, respirar, y disfrutar sin excesos. La comida fue una sorpresa absoluta. Aunque la mayoría de la propuesta es plant-based, el sabor, la creatividad y la calidad son espectaculares. Como alguien que disfruta un buen corte de carne, puedo decir que si extrañé la carne pero me sorprendieron. Tienen también opciones con proteína animal si lo deseas, pero me encontré disfrutando platos veganos que jamás pensaría pedir. (Aunque si podría haber más opciones con proteína animal) El programa de bienestar no es algo impostado. Hay rituales, clases, experiencias de sanación… pero sin presión. Lo haces si quieres. Yo me animé a probar la ceremonia del cacao y yoga. El servicio es cálido y sin pretensiones. El servicio de playa es bueno (depende de quien sea tu anfitrión… Emilio muy buena persona) Y como olvidar el carrito de tacos … aunque vegetarianos top! Y Reyes hizo la diferencia! Palmaïa no es un resort, es una experiencia. Incluso si no encajas en el “perfil wellness”, aquí vas a encontrar algo diferente.

Stayed 3 nights in Apr 2025

10/10 Excellent

Elena

Apr 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

10/10 Excellent

Meagan B

Apr 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful. Top 20 hotels I’ve ever stayed in.

Stayed 4 nights in Apr 2025

10/10 Excellent

Richard

Traveled with partner

Apr 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Apr 2025

8/10 Good

Bernardo

Apr 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent. Made for plant-based diet people.

Stayed 4 nights in Apr 2025

10/10 Excellent

Iryna

Traveled with group

Apr 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Palmaya Getaway! Our recent vacation in Palmaya was truly lovely, largely thanks to this exceptional hotel. The services were consistently excellent, and we were so impressed by the friendly and polite staff who made us feel incredibly welcome. The balanced, plant-based food was a delightful surprise, always fresh and delicious. We especially enjoyed the beach bar, which offered a wonderfully friendly and welcoming atmosphere. Argenis, the bartender, deserves a special mention for his professionalism. He possesses a remarkable talent for mixing well-balanced cocktails that are both delicious and beautifully presented. He also thoughtfully prepared a special tea for us. We had a great time and highly recommend this resort to anyone visiting Palmaya.!

Stayed 11 nights in Apr 2025