Palmaïa-The House of AïA: All Inclusive Wellness Resort

VIP Access

Choose dates to view prices

Where to?

Dates

May 2026

June 2026

Body treatments, hydrotherapy, aromatherapy, hot stone massages

Premium bedding, free minibar, in-room safe, blackout drapes

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Spa
Parking included
Free WiFi

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Beach
‪1 min walk‬
Place, Piste Cyclable sur Paseo Xaman-Ha
‪18 min walk‬
Place, Playacar Golf Club
‪4 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Queen Suite

Exceptional

Garden view
534 sq ft
1 bedroom
Sleeps 3
2 Queen Beds

Family King Suite

Exceptional

Garden view
534 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

Family Master Suite

Garden view
710 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

King Suite

Exceptional

Garden view
538 sq ft
1 bedroom
Sleeps 2
1 King Bed

Family King Suite Ocean View

Sea view
534 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

King Suite Ocean View

Exceptional

Sea view
534 sq ft
1 bedroom
Sleeps 2
1 King Bed

King Suite with Bathtub Ocean view

Exceptional

Sea view
534 sq ft
1 bedroom
Sleeps 2
1 King Bed

Queen Suite Ocean View

Exceptional

Sea view
534 sq ft
1 bedroom
Sleeps 3
2 Queen Beds

Family Master Suite Ocean View

Exceptional

Sea view
712 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Swim Out King Suite with Bathtub

534 sq ft
1 bedroom
Sleeps 2
1 King Bed

Meditation Suite

Garden view
710 sq ft
2 bedrooms
Sleeps 2
1 King Bed

Meditation Suite Ocean View

Sea view
712 sq ft
2 bedrooms
Sleeps 2
1 King Bed

Swim Out Meditation Suite

710 sq ft
2 bedrooms
Sleeps 2
1 King Bed

Swim Out Family Master Suite

710 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Swim Out Queen Suite

534 sq ft
1 bedroom
Sleeps 3
2 Queen Beds

About the neighborhood

Playa del Carmen

Located in Playacar within a mile (2 km) of Piste Cyclable sur Paseo Xaman-Ha, Palmaïa-The House of AïA: All Inclusive Wellness Resort is within a few miles (5 km) of other popular sights such as Xaman Ha Aviary. This 234-room, 5-star property has 6 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

Playacar Beach - 1 min walk - 0.1 miles
Piste Cyclable sur Paseo Xaman-Ha - 18 min walk - 1.0 mile
Mahi Golf Course - 3 min drive - 0.9 miles
Playacar Golf Club - 4 min drive - 1.6 miles
Quinta Avenida - 6 min drive - 2.7 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪rosa roja - ‬18 min walk
‪Viva Wyndham Maya - ‬5 min drive
‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk
‪Cupcake Cafe - ‬9 min walk
‪Festival Grand Buffet - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Guests of Palmaïa-The House of AïA: All Inclusive Wellness Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a free kid's club.

Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free minibar items, furnished balconies or patios, and sitting areas are other standard amenities. Housekeeping is available on request.

A health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Similar properties

Pool
All inclusive
Spa
Parking included

$289 nightly

Apr 25 - Apr 26

Total with taxes and fees

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot tub
All inclusive
Spa

$290 nightly

May 10 - May 11

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite self parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting (surcharge)
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)

4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organized tours and activities
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Children under 10 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

Property Registration Number 0123008e230fa

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve high chair.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property

Sandos Palm All Inclusive All-inclusive property

Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort and rates come with all meals and onsite activities. Activities include yoga and live performances.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of Apr 18, 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Apr 20, 2026 start from $1,205, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What can I see near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This property is situated in Playacar, just steps from Playacar Beach. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is there a spa at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

There is a full-service spa available for guests to enjoy and services include hot stone massages, beach massages, Ayurvedic treatments, and aromatherapy.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a casino?

No, Palmaïa-The House of AïA: All Inclusive Wellness Resort doesn't have a casino.

Will I find an indoor pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a restaurant with a breakfast menu?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort has 4 restaurants, and serves breakfast for a surcharge.

Will Palmaïa-The House of AïA: All Inclusive Wellness Resort allow pets to stay free of charge?

No, pets aren't allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort though service animals are welcome.

How close is the airport from Palmaïa-The House of AïA: All Inclusive Wellness Resort?

The closest major airport to Palmaïa-The House of AïA: All Inclusive Wellness Resort is Cozumel Intl. Airport (CZM), which is 19.6 mi away (253 minutes by car).

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10 Excellent

Madhubanti

Traveled with partner

Jan 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Incredible resort.

Stayed 5 nights in Dec 2025

10/10 Excellent

Daniel

Jan 12, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amazing resort with amazing food and amazing people!

Stayed 7 nights in Dec 2025

10/10 Excellent

Linda

Traveled with partner

Jan 7, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything stands out as excellent! This was our second visit in three months and we are already planning our next visit!

Stayed 5 nights in Jan 2026

10/10 Excellent

Raven

Traveled with partner

Jan 4, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!

Stayed 2 nights in Oct 2025

10/10 Excellent

Melissa

Dec 29, 2025

Stayed 6 nights in Dec 2025

10/10 Excellent

Rupa, Kirkland

Dec 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!

Stayed 4 nights in Dec 2025

10/10 Excellent

vedat

Dec 17, 2025

Stayed 7 nights in Dec 2025

10/10 Excellent

Aniruddha

Dec 17, 2025

Liked: Cleanliness, staff & service, amenities

Everything was amazing

Stayed 4 nights in Dec 2025

10/10 Excellent

Keith

Dec 17, 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Mark

Traveled with group

Dec 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything about this place is first class and designed to promote a healthy and restorative stay. Too many superlatives to list, but the quality of the food, service, room and wellness activities stand out.

Stayed 5 nights in Dec 2025

10/10 Excellent

Ivan

Dec 7, 2025

Stayed 6 nights in Dec 2025

10/10 Excellent

Alicia

Traveled with partner

Dec 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week. Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better

Stayed 7 nights in Nov 2025

10/10 Excellent

Joseph Thomas Grappone

Traveled with partner

Dec 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning

Stayed 5 nights in Dec 2025

10/10 Excellent

Wandy

Traveled with family and small children, Traveled with family

Dec 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had an absolutely amazing 5-day adventure! Despite checking in late due to Canada’s weather, everything went smoothly and felt incredibly welcoming. The service was nothing short of five-star! Rafael, our friendly driver, greeted us at the airport with warmth, shared helpful tips, and was always quick to respond—be sure to ask for him! Throughout our stay, the staff at SuCasa were exceptional, especially Luis, who was simply fantastic. He took wonderful care of our family and knew exactly what we enjoyed. We truly loved our meals at SuCasa, soaking up the warm hospitality that made our holiday unforgettable. Our energetic guides, Oscar and Kassandra, were invaluable, helping us with all the info we needed and swiftly accommodating our requests. As a family of plant-based eaters, we had an incredible time. We didn’t have to worry about food, and the mocktails were absolutely delicious. My kids enjoyed every bite too! I arranged spa treatments for my parents, and they loved it so much they booked a second session the very next day! Don’t miss out on the Samunprai Herbal Ritual—my parents raved about it, and it’s a must-try experience.

Stayed 4 nights in Nov 2025

10/10 Excellent

Eric

Nov 30, 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Christina

Nov 30, 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Brian

Traveled with partner

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This place is truly magical and words can’t express how perfect this place is.. if your looking for a healthy experience for your mind, body and soul this place delivers..

Stayed 4 nights in Nov 2025

10/10 Excellent

Neta

Nov 17, 2025

Stayed 1 night in Nov 2025

8/10 Good

Perry, sharon

Nov 16, 2025

Stayed 3 nights in Nov 2025

10/10 Excellent

Joerg, Ashburn

Nov 11, 2025

Stayed 11 nights in Oct 2025

10/10 Excellent

Marie

Nov 11, 2025

Liked: Cleanliness, property conditions & facilities

This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!

Stayed 5 nights in Nov 2025

10/10 Excellent

Marco Antonio, Houston

Traveled with partner

Nov 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our 2nd time visiting Palmaia and it was just as magical as the first visit 3 years ago. Everything about our stay was amazing. The rituals that we attended were Yoga, Cacao ceremony, Fermentation class (bread making), and watercolor painting. We highly recommend these activities. Shout out to Mauricio! He has a lot of knowledge regarding fermentation and cooking. We also booked a spa service at Atlantis and it was relaxing and rejuvinating. We were surpised by monkeys outside of the spa waiting area, which added a wonderful surpise to the peacefulness of the space. Every meal was delcious and was matched by top notch service. Special shout out to our waiters Luis and Alejandro. Ismael at Eolo was also great! We loved hanging out at the bar in the evening next to the fire and listening to music. The entire crew including our nomad guides (Karen and Andres) were extremely gracious, kind, and accomodating. Thank you for taking great care of us! We loved every minute of our visit.

Stayed 4 nights in Nov 2025

10/10 Excellent

Jan

Oct 29, 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Ifeanyi

Oct 26, 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Erin

Traveled with partner

Oct 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding service and food

Stayed 7 nights in Oct 2025

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Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Queen Suite

Queen Suite

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Family King Suite

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Family Master Suite

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King Suite

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Family King Suite Ocean View

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King Suite Ocean View

View all photos for King Suite with Bathtub Ocean view

King Suite with Bathtub Ocean view

View all photos for Queen Suite Ocean View

Queen Suite Ocean View

View all photos for Family Master Suite Ocean View

Family Master Suite Ocean View

View all photos for Swim Out King Suite with Bathtub

Swim Out King Suite with Bathtub

View all photos for Meditation Suite

Meditation Suite

View all photos for Meditation Suite Ocean View

Meditation Suite Ocean View

View all photos for Swim Out Meditation Suite

Swim Out Meditation Suite

View all photos for Swim Out Family Master Suite

Swim Out Family Master Suite

View all photos for Swim Out Queen Suite

Swim Out Queen Suite

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Awards and affiliations

Similar properties

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as