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Recent guest reviews

Great location and price. Tip, get a taxi to this hotel and rent your car at the car rental next to this hotel.

Too far away from hotel zone but nearby airport shopping center

The room wasn't ready when I arrived, in fact they gave a room that wasn't cleaned 100% (pair of flip-flops in the trash and paper). I called the front desk and that change me to a different room. The bed quality wasn't that good, I ended having a back pain for five days after one night stay! Location is great, next door super market and a mall within a walking distance. Overall not impressed

Very good hotel. I really recommend to friends it’s located in a good place we’re it’s malls

I usually stay in this hotel anytime I go to Mexico, room standards are very inconsistent, one day you have towels one day you dont, one day they put one botlle of water and one day dont. Employees at front desk are very unpolite, I will not come back to this hotel anymore.

Overpriced for what we got. Two star at best, lacks the comforts of these in Europe. We stayed here because a transformer burnt near our home and we were without power. We have stayed with Ibis all over Europe and found them a good deal for the money. Not so much here. We had a room with one bed, which was a full size springy bed, bathroom has a werid small shower layout and no toiletries. You pay for parking. Compared to nearby hotels, it is overpriced and underwhelming for an Ibis. Plus side, location. It has a Walmart Marketplace grocery downstairs from it, it’s close to the mall, cafes, bus route, and walking distance to the mall which has a large modern food court.

We always like to stay at the Ibis in Cancun when flying out (we’re from Cozumel) This time the AC wasn’t working well and we didn’t really realize it till we were already in bed. We had it down to the minimum of 17 and it just wasn’t cool enough. Too late to change rooms though as we had an early airport time. Also there was no safe in the room in the room we were in. We’ve always have a safe at the Ibis.

Very reasonably priced and close to the plaza de las americas and the bull ring. Also basically on top of a supermarket.

Rooms barely for one person (not even) For same amount of $ you can get better rooms

Good location downtown Cancun. Price was right for clean, inexpensive hotel. Rooms were simple, but clean. Bar and restaraunt on premise. Breakfast was fair. But, walking distance to a couple of nice restaurants. Check out Cafe Antoinette for breakfast.

Very clean,modern hotel with friendly staff. Room was clean.Missed swimming pool. More staff could speak English. Overall nice hotel.

Rooms are clean. Walking distance to the Las Americas mall. Bus to the Hotel Zone can be hopped on right outside this hotel.

Had no wash rags or hand towels, only 2 English Chanel's, had to keep getting the key reprogrammed due to it been disconnected DAILY,had to ask for the soap dispenser in the shower to be refilled from the previous guest-was empty---neat Little room, however--just so many inconveniences AFTER A LONG DAY OUT AND TIRED UPON RETURN ONLY TO HAVE TO KEEP GOING BACK DOWNSTAIRS TO THE DESK OR CALLING TO RESOLVE ISSUES. NEED MORE REPS WHO CAN SPEAK ENGLISH ALSO.

Excelente ubicacion en plaza con super. Habitaciones pequeñas, Recibi hab con wc sucio, observe que despues de jalar residuos se regresan y seguramente por eso estaba sucio cuando llegue, ligero moho en cemento blanco y orilla plastico regadera y algo de oxido en puertas y herrajes baño. Me gusto que el AA no da de frente a las camas, lo cual permite enfriar la hab sin tener el aire encima. Me gusto la regadera de facil operacion, clara la seleccion de agua fria y caliente, buena presion, rapido sale el agua caliente. Solicite hab con buena vista y silenciosa y si me asignaron hab con esas caracteristicas

Av Tulum Y Nichupte Cancun QROO

Hotel highlights

  • Walking distance to Dubai Palace Casino and Plaza Las Americas
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Downtown Cancun, ibis Cancun Centro is adjacent to Dubai Palace Casino and within a 10-minute walk of other popular attractions like Plaza Las Americas. This 190-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to noon.


Rooms

All 190 rooms feature phones and desks. Guests can expect free WiFi and 22-inch plasma TVs with satellite channels. Rooms also include hair dryers. Housekeeping is available once per stay.


Property features

Ibis Cancun Centro features free WiFi in public areas and laundry facilities. Valet parking is offered for MXN 30.00 per stay. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry.

Room options

Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Double Room, 1 Double Bed, Lagoon View

1 Double Bed | Sleeps 2

Double Room, 1 Double Bed

1 Double Bed | Sleeps 2

Guest reviews for ibis Cancun Centro

Everyone (16)
5
Family with small children

Great location and price. Tip, get a taxi to this hotel and rent your car at the car rental next to this hotel.

By on Feb 6, 2021

Review comment responded on Feb 6, 2021

Thank you very much for your opinion and recommendations, We invite you to come back!

5
Everyone

By on Jan 1, 2021

Review comment responded on Jan 21, 2021

Muchas gracias por valorar su experiencia con nosotros. Esperamos que nos visite nuevamente.

4
Everyone

By on Sep 7, 2020

Review comment responded on Sep 11, 2020

Muchas gracias por su valoración ! estaremos muy contentos de volver a recibirle.

4
Everyone

By on Sep 22, 2019

Review comment responded on Oct 8, 2019

Muchas gracias por su valoración. Estaremos felices de volver a recibirle.

3
Everyone

Too far away from hotel zone but nearby airport shopping center

By on May 30, 2019

Review comment responded on Jun 25, 2019

Thank you for your comments. The hotel is a business hotel which gives our customers option to seek different amazing places and tours by their own, taking care of their economy. Best Regards!

5
Everyone

The room wasn't ready when I arrived, in fact they gave a room that wasn't cleaned 100% (pair of flip-flops in the trash and paper). I called the front desk and that change me to a different room. The bed quality wasn't that good, I ended having a back pain for five days after one night stay! Location is great, next door super market and a mall within a walking distance. Overall not impressed

By on Feb 1, 2019

Review comment responded on Mar 27, 2019

We appreciate your words and transparency. We will work on our beds and will feel really glad if you decide to come back. Best Regards!

4
Everyone

Very good hotel. I really recommend to friends it’s located in a good place we’re it’s malls

By on Jan 4, 2019

Review comment responded on Jan 23, 2019

Thank you very much for your nice recommendations. We hope you come back soon!

1
Everyone

I usually stay in this hotel anytime I go to Mexico, room standards are very inconsistent, one day you have towels one day you dont, one day they put one botlle of water and one day dont. Employees at front desk are very unpolite, I will not come back to this hotel anymore.

By , from Puerto Rico on Oct 29, 2018

2
Everyone

Overpriced for what we got. Two star at best, lacks the comforts of these in Europe. We stayed here because a transformer burnt near our home and we were without power. We have stayed with Ibis all over Europe and found them a good deal for the money. Not so much here. We had a room with one bed, which was a full size springy bed, bathroom has a werid small shower layout and no toiletries. You pay for parking. Compared to nearby hotels, it is overpriced and underwhelming for an Ibis. Plus side, location. It has a Walmart Marketplace grocery downstairs from it, it’s close to the mall, cafes, bus route, and walking distance to the mall which has a large modern food court.

By , from Cancun, MX on Aug 8, 2018

Review comment responded on Sep 3, 2018

Thank you for sharing your experience. If you compare between the hotels in the zone, we have a rate really lower than others. Best Regards!

4
Everyone

We always like to stay at the Ibis in Cancun when flying out (we’re from Cozumel) This time the AC wasn’t working well and we didn’t really realize it till we were already in bed. We had it down to the minimum of 17 and it just wasn’t cool enough. Too late to change rooms though as we had an early airport time. Also there was no safe in the room in the room we were in. We’ve always have a safe at the Ibis.

By on Aug 6, 2018

Review comment responded on Aug 8, 2018

Hello, Thank you very much for sharing your experience with us. Sorry to know about the AC and lack of safe. Only rooms from 6th to 8th floor with view to Nichupté Laguna, have frigo and safe. Very soon, they will be called Premium Rooms. Regards

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