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ibis Cancun Centro

Property class: 3

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Photo gallery for ibis Cancun Centro

A modern hotel with a prominent 'ibis' sign, a glass facade, and a parking lot with several cars.
A restaurant with multiple dining tables set for guests, overhead pendant lighting, and a visible kitchen area in the background.
A bar area with stools, a TV screen, and shelves with various bottles.
A hotel room with two beds, a window with a view, a mounted TV, and a painting on the wall.
A modern interior with red and white geometric wall design, multiple seating areas, and a reception desk with a computer.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Air conditioning
  • Parking available

Explore the area

View in a map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504
  • Place, Royal Yak Casino and Sports Book
    ‪2 min walk‬
  • Place, Dubai Palace Casino
    ‪3 min walk‬
  • Place, Plaza Las Americas
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

A hotel room with a bed, a desk, a chair, a wardrobe, and a window.

Double Room, 1 Double Bed

8.0 out of 10
Very good
(136 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Lagoon View

A hotel room with two beds, a window with a city view, a framed artwork on the wall, and a wooden headboard.

Double Room, 1 Double Bed, Lagoon View

8.2 out of 10
Very good
(25 reviews)
  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Twin Beds

A hotel room with two beds, a large window with a city view, a bathroom with a sink and mirror, and a towel rack.

Double Room, 2 Twin Beds

7.4 out of 10
Good
(41 reviews)
  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Cancun

Located in Downtown Cancun, ibis Cancun Centro is next to Royal Yak Casino and Sports Book and Dubai Palace Casino. This 190-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Royal Yak Casino and Sports Book - 2 min walk - 0.1 miles
  • Dubai Palace Casino - 3 min walk - 0.2 miles
  • Plaza Las Americas - 5 min walk - 0.3 miles
  • Plaza 28 - 3 min drive - 1.4 miles
  • Las Palapas Park - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Sushi Itto - ‬8 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Bandoneón - ‬5 min walk
  • ‪Toks - ‬7 min walk

About this property

ibis Cancun Centro

Ibis Cancun Centro features free WiFi in public areas, a business center, and a computer station. Valet parking is offered for MXN 120 per stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include laundry facilities and a TV in a common area.
Guests can expect free WiFi and 22-inch plasma TVs with satellite channels. Other standard amenities include hair dryers, phones, and desks. Housekeeping is available once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (MXN 120 per stay)
  • Covered valet parking on site (MXN 120 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 290 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Null
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per night, plus a deposit of MXN 1000 per stay
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Up to 13 kids stay free when using existing bedding

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 290 for adults and MXN 145 for children
  • Covered self parking fee: MXN 120 per stay
  • Covered valet parking fee: MXN 120 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

Frequently asked questions

Is a free cancellation option available at ibis Cancun Centro?

Ibis Cancun Centro offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at ibis Cancun Centro?

As of Nov 12, 2026, prices found for a 1-night stay for 2 adults at ibis Cancun Centro on Nov 28, 2026 start from $58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to ibis Cancun Centro?

This hotel is situated in Downtown Cancun, just steps from Royal Yak Casino and Sports Book and Dubai Palace Casino, and within a short walk of Plaza Las Americas. You'll also find Ultramar Ferry Puerto Juárez and Playa Tortugas within a short drive.

Will I be able to park at ibis Cancun Centro?

Yes, valet parking is offered for MXN 120 per stay and self parking is available for MXN 120 per stay. Wheelchair-accessible parking is also available for guests.

Does ibis Cancun Centro have a casino?

No, ibis Cancun Centro doesn't have a casino.

Will I find an indoor pool at ibis Cancun Centro?

No, there is no indoor pool at this hotel.

Is ibis Cancun Centro good for couples?

Couples staying at this hotel will appreciate amenities like a restaurant and a bar/lounge plus some guestrooms include a lagoon view.

Does ibis Cancun Centro have a hot tub?

No, this hotel doesn't have a spa tub.

Does ibis Cancun Centro feature a restaurant that includes a breakfast menu?

Yes, ibis Cancun Centro serves buffet breakfast for a surcharge each morning at Renez-vous.

Will ibis Cancun Centro allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at ibis Cancun Centro for a fee of MXN 350 per pet, per night. A deposit of MXN 1000 per stay is collected.

Does ibis Cancun Centro have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to ibis Cancun Centro?

The closest major airport to ibis Cancun Centro is Cancun Intl. Airport (CUN), which is 10 mi away (21 minutes by car).

Can I book a room with a balcony at ibis Cancun Centro?

No, there aren't any guestrooms with balconies at ibis Cancun Centro.

ibis Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 746 out of 1297 reviews
Rating 8 - Good. 302 out of 1297 reviews
Rating 6 - Okay. 130 out of 1297 reviews
Rating 4 - Poor. 56 out of 1297 reviews
Rating 2 - Terrible. 63 out of 1297 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view to the hotel zone is a unique one,just love it
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it but wish they had a swimming pool.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Yes great room accomodations
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great,the staff was courteous and the breakfast bar was clean and the food was great. Parking also was nice.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent staff clean room good location
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel experience!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great spotless hotel, good staff an a very friendly customer service
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was helpful
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
For the cost, it is clean and has everything for a quick stay
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for a quick business visit. Clean room, great staff, and the amenities included everything I needed for a short stay. There's a Walmart and coffee shop right next to the hotel which adds even more convenience and a huge mall a couple of blocks away. The area is safe and quiet. I would definitely recommend this hotel.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
The place is good for relaxing.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for work overall it was a wonderful stay a little noisy but is tolerable
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were so helpful! Everything was very clean and it’s also in a great location. I hope I can come back soon. I didn’t have enough time there or in all of Cancun
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

D
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was really nice. The room the staff the front desk were all friendly and accommodating 😁
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Yes the staff was super nice and accommodating. Room was clean and I would recommend this hotel to family and friends.
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Very near to the largest Mall in Cancun, and great staff! With PARKING!
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the property’s location. I think the staff provided excellent service and made me feel very welcome. The breakfast buffet was delicious, with a great variety of options. I honestly felt very well taken care of. The only thing I didn’t like was that they didn’t offer room service, so I had to walk to the nearest 7-Eleven to buy something for dinner. Other than that, everything was great. Everyone was very kind, friendly, and helpful. Overall, I was very happy with my stay.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very nice dtay
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service
Excelente
Stayed 3 nights in Mar 2026