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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near Quinta Avenida

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Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Property video
Buffet
In-room safe, blackout drapes, iron/ironing board, bed sheets
Room amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪96 min drive‬

Room options

View all photos for Room Premium with Partial Sea View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • 290 sq ft
  • Sleeps 4

View all photos for Premium Room, Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Premium Room, Garden View

8.0 out of 10
Very good
(9 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Superior Room

Room amenity

Fragata Beach Club Superior Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Premium Room

Room amenity

Fragata Beach Club Premium Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Superior Room, Garden View

8.2 out of 10
Very good
(132 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Superior Room, Pool View

7.6 out of 10
Good
(10 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Premium Room, Partial Ocean View

8.0 out of 10
Very good
(13 reviews)
  • 312 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior with Garden View

  • 290 sq ft
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior with Pool View

  • 290 sq ft
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium with Garden View

  • 290 sq ft
  • Sleeps 4

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Exterior

Hotel Indigo Playa Del Carmen by IHG

Downtown Playa del Carmen
  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
$178 nightly
The price is $219
Jan 10 - Jan 11, 2026
Total with taxes and fees
Hotel Indigo Playa Del Carmen by IHG

About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio, The Reef Coco Beach Resort & Spa- Optional All Inclusive is within a 5-minute walk of Mamitas Beach and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 196-room, 3.5-star resort has a marina, a full-service spa, and 5 restaurants.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Mamitas Beach - 2 min walk - 0.1 miles
  • Coco Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Quinta Avenida - 11 min walk - 0.6 miles
  • Punta Esmeralda Beach - 8 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Pizza Italia - ‬6 min walk
  • ‪Piaggia Ristorante Ítalo Mediterráneo - ‬4 min walk
  • ‪La Vagabunda - ‬5 min walk
  • ‪Crisol - ‬9 min walk
  • ‪Que Huevos - ‬5 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida
Guests of The Reef Coco Beach Resort & Spa- Optional All Inclusive have access to a marina, a full-service spa, and karaoke. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this beach resort include an outdoor pool, a children's pool, and a gym.
Guests can expect to find 32-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Furnished balconies, ceiling fans, and safes are also standard.
An outdoor tennis court, a marina, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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The Reef Playacar Beach Resort & Spa
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  • Pool
  • All inclusive
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8.2 out of 10, Very Good, 1,003 reviews
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The price is $281
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.83 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

Frequently asked questions

Will I find all-inclusive rate plans at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive has all inclusive rates that come with all meals and many onsite activities included. Activities include snorkeling, kayaking, and tennis.

Are free cancellation options available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What's there to see within easy reach of The Reef Coco Beach Resort & Spa- Optional All Inclusive?

This resort is situated in Luis Donaldo Colosio within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Quinta Avenida and Playacar Beach within a short drive.

Is there parking available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yes, self parking is offered for free at the resort. Accessible parking and bicycle parking are also available.

Is a spa located at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, Swedish massages, body wraps, and reflexology.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a casino?

No, The Reef Coco Beach Resort & Spa- Optional All Inclusive doesn't have a casino.

Is there an indoor pool at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

This beachfront resort offers plenty of amenities for couples including a beach bar, an outdoor pool, and 5 restaurants.

Are there hot tubs at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yes, guests can enjoy a spa tub at this resort.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a restaurant with a breakfast menu?

Yes, The Reef Coco Beach Resort & Spa- Optional All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have connecting rooms?

No, this resort doesn't feature connecting guestrooms.

What is the closest airport to The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The closest major airport to The Reef Coco Beach Resort & Spa- Optional All Inclusive is Cozumel Intl. Airport (CZM), which is 23.4 mi away (259 minutes by car).

Are there rooms with balconies that I can book at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yes, every guestroom at The Reef Coco Beach Resort & Spa- Optional All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 443 out of 1006 reviews
Rating 8 - Good. 258 out of 1006 reviews
Rating 6 - Okay. 149 out of 1006 reviews
Rating 4 - Poor. 73 out of 1006 reviews
Rating 2 - Terrible. 83 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Amanda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The food was terrible we left the resort everyday to eat breakfast lunch and dinner , all the food was cold and just had a very bad taste. The pool was under under construction with that being one of the main reason we picked this place was the all inclusive but we did not eat the food the drink did not even get to a busy . And the pool looks amazing online but it would have been nice to know it was under construction
Stayed 4 nights in Sep 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the ambience of the hotel... no free shuttle to airport....or if you did paid for an airport ride it would just be one time for that day. I ended up going ADO which is like a Greyhound Service...taxi's are outrageous in price But if you have any more specials for this same area let me know..that includes flight also.
Stayed 2 nights in Sep 2025

2/10 Terrible

Johana M

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My staying was not so good because they were in renovations. The kid pool was closed. My room was supposed to be the superior room but it didn’t seem as described. Also, they didn’t have room service.
Stayed 3 nights in Sep 2025

2/10 Terrible

yosef jaim

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 6 nights in Sep 2025

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

6/10 Okay

Thiago Machado dos

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The flush valve was constantly making noise, the shower stall leaked water and flooded the bathroom, and the bathroom had a small mirror with a light that gave off electric shocks. None of these issues were resolved, and we weren't even moved. There's only a buffet restaurant and a snack bar, where the food selection is very limited and repetitive. The pool isn't as large as it appears in the photos, and the beach is small, and the docked boats spoil the view. Four days before the trip, I received an email offering extra services like very early check-in and very late check-out. I requested both and received a confirmation email, but upon arriving at the hotel, my very early check-in was denied and I had to wait four hours to get into my room. The beds are too small for a couple; they're not queen-size, just full-size. The crib didn't have a mattress; blankets were improvised in place of a mattress.
Stayed 5 nights in Aug 2025

10/10 Excellent

Dominic Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, the property and the all in all experience was amazing. This was my first trip to Mexico and this place did not disappoint.
Stayed 4 nights in Sep 2025

8/10 Good

NEREYDA, LEES SUMMIT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very very hard, beach was very stinky and nasty
Stayed 1 night in Sep 2025

2/10 Terrible

Kira

Traveled with partner
Disliked: Property conditions & facilities
This was not whats pictured. The rooms are small. We asked to be away from too much sound and they put us tight next to the pool and the party that was! It sounded like the DJ was in our room. The bed was a brick. The room was sparse to say the least. We left that day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Yazgel Helena Berrio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me quede con mi familia por 6 días y todo estuvo excelente, es el lugar ideal para descansar, disfrutar de la playa y desconectarse… Todo el staff fue muy amable y hasta le prepararon comida especial a mi hijo para la cena, ya que no le gustan muchas cosas. En general la comida muy rica y variada. Sin duda volveremos… Lo único que entrian que mejoran es el olor a humedad que a veces se siente en las habitaciones.
Stayed 5 nights in Aug 2025

4/10 Poor

Dorothea Charlotte

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Dining was limited. Not fresh breakfast. Cheap selections. Alcohol was not real. Beach had a bad smell and dirty. Not much to do on the resort. Not worth the money. Pictures are deceiving.
Stayed 3 nights in Aug 2025

4/10 Poor

Andrew

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival, I knew this was not a premium resort. The entire lobby is an open air concept with no air conditioning. The lobby, check in desk, concierges, excursion/travel planners, and common areas are all non air conditioned. The rooms are typical hotel style rooms with old decor and worn furniture. Beds are harder than the floors. BEWARE, this is a timeshare resort!!! They will attack you at check in and do all they can to “give” you free excursions, free travel, even free credit cards to buy things from the gift shop if you’ll only attend a 90 minute timeshare orientation. If you refuse, the timeshare sales rep will glare at you and make you feel very unwelcome the remainder of your stay. The entire resort has a moldy mildew smell. ALSO, THIS RESORT BOOST OF AN ALL INCLUSIVE EXPERIENCE, YET EVERYTHING COSTS EXTRA! Premium liquor cost more, they only offered us 4 brands under the all inclusive package we purchased. Also, they have 3 restaurants and require reservations. The Japanese restaurant costs extra per person and then they charge you extra for shrimp or lobster!! AND the pool closes at SEVEN pm!!! The ONLY entertainment this resort has is the pool and it closes BEFORE DARK!!!! You get a key card for the room and one for a pool towel. It’s an extra charge if you lose a room/towel card. AND, the front desk picks up the phone and just hangs up, so you have to walk to the front desk to make reservations! Restaurants don’t open until 6:30!
Stayed 3 nights in Aug 2025

8/10 Good

jose

Traveled with partner
Liked: Cleanliness
I like the proximity to the beach
Stayed 2 nights in Jun 2025

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at resort, staff was great, beach was nice, food was great !!!!!!!!
Stayed 2 nights in Aug 2025

6/10 Okay

Gladys

The beach was not cleaned. There’s was way too many locals going in and walking around. Feeling unsafe
Stayed 4 nights in Aug 2025

10/10 Excellent

Angela M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Reef Coco Beach in Playa del Carmen and upgraded to the Premium package—definitely worth it! From the moment we arrived, the service felt elevated. We were greeted with a welcome drink and a bottle of wine in the room, and the minibar was restocked daily, which was a great touch. The beach is beautiful and steps away, though a bit narrow in places. The VIP bar (Bar & Mar) was perfect for relaxing with premium cocktails in a more private setting. Having access to the Japanese restaurant Samurai was a highlight—delicious food and fun teppanyaki-style cooking. We also loved that we could use the amenities at the sister resort (Reef Playacar)—they even included the shuttle!
Stayed 6 nights in Aug 2025

2/10 Terrible

Heidy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of variety of food. The buffet is so limited. The soap smell
Stayed 5 nights in Aug 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It was my best vacation
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location- clean - beachfront- pretty environment- easy access to go out and explore Playa del Carmen which was really why we stayed here- and that was the best part! It is a lovely hotel but it is also a vacation club so you have to deal with the assault of “ options” to be a “ gold member” or upgrade to all inclusive- and the whole “ buffet scene” was less than delicious. Drinks were also cheap liquor unless you’re a “ gold member”and the swim up bar- that was like a bad scene from the love boat!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, with plenty of food around for good prices and free tequila everywhere. Just magic.
Stayed 4 nights in Aug 2025

2/10 Terrible

Jennifer Michelle, Cypress

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Horrible. Check Google for reviews. There’s not enough space on here to put my review. The resort itself is beautiful has a nice pool and plenty of seating around. Booked private pick up from airport and he was 20 minutes late so we got bombarded with taxi solicitors. When we arrived at resort, we were told there was an upgrade if we wanted top shelf or Japanese restaurant, but I had already paid the upgrade online so I’m a little confused. Food was disgusting. You have two places to eat the snack bar or the buffet otherwise you have to find a time that you fit in the restaurants because they only take six people at a time. The hibachi used fajita beef. Resort Staff was rude. Drinks were gross tasted like sweet n low with water. The snack bar must use soy burgers. The hotdog was an oversized Vienna sausage. Bar refused to give us a cup of water because they didn’t open for another 20 minutes. Bed was like sleeping on floor. Pillows were over stuffed. Room smelled like sewage and sulfur. There’s no daily entertainment besides water aerobics. There’s no night entertainment besides for an hour at 9 PM. In the end, this place is called Leading Vacation Club & they will waste a day of your vacation trying to sell you a timeshare for $40-90k because you have to have breakfast with them & then go listen to them in a room and you already missed the departure for an excursion.After declining to buy it the people that acted like they were your best friends never acknowledge you again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Zaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome. Inside was perfect. There was a bar, staff was attentive and i was able to schedule my tours there in the lobby. The pool has a bar, staff was friendly and wuick to serve. They have activities like ping pong, you can play golf, the pool is open until 9pm. Food was delicious.
Buffet all inclusive
Italian restaurant With reservation only at hotel
Beach
Our view
Stayed 5 nights in May 2025

2/10 Terrible

Narine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Substandard buffet, dirty pool, broken pool tiles, ants around the pool area, unbearable odor
Stayed 5 nights in Aug 2025

2/10 Terrible

Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are very deceiving !!! The whole property smelled. Mold on the bathroom doors. Food and horrible. I would not step in the pool.. it had broken tiles and luke warm water.
Stayed 5 nights in Aug 2025

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