Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
7 outdoor pools, sun loungers, lifeguards on site
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Studio Suite

7.8 out of 10
Good
(52 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

7.8 out of 10
Good
(65 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room

8.0 out of 10
Very good
(437 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(44 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive places you within a mile (2 km) of popular attractions like Xcaret Eco Theme Park and Xplor Theme Park. This 765-room, 4-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a free water park.

What's nearby

  • Cenote Santa Cruz - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 19 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Río Secreto - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools, and a free water park. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and access to locker space. Other amenities at this all-inclusive property include a nightclub, a gym, and a sauna.
Guests can expect to find 37-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, balconies, and coffee makers.
A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Are there all-inclusive rates at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include mini golf, tennis, and volleyball.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of May 8, 2026, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on May 19, 2026 start from $263, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do around Occidental at Xcaret Destination - All Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Will I be able to park at Occidental at Xcaret Destination - All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is there a spa at Occidental at Xcaret Destination - All Inclusive?

Spa services at the property include deep-tissue massages, beach massages, aromatherapy, and reflexology.

Does Occidental at Xcaret Destination - All Inclusive feature a casino on the premises?

No, Occidental at Xcaret Destination - All Inclusive doesn't have a casino.

Is there an indoor pool at Occidental at Xcaret Destination - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

Is Occidental at Xcaret Destination - All Inclusive a good place to stay for couples?

There are many amenities for couples at this property, including a private beach plus some guestrooms feature a private plunge pool and a private indoor hot tub.

Does Occidental at Xcaret Destination - All Inclusive have a hot tub?

No, but this property does have a sauna.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant with a breakfast menu?

Yes, Occidental at Xcaret Destination - All Inclusive has 11 restaurants, and serves free buffet breakfast each morning.

Does Occidental at Xcaret Destination - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Occidental at Xcaret Destination - All Inclusive.

Does Occidental at Xcaret Destination - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Occidental at Xcaret Destination - All Inclusive?

The closest major airport to Occidental at Xcaret Destination - All Inclusive is Cozumel Intl. Airport (CZM), which is 17.4 mi away (250 minutes by car).

Can I book a room with a balcony at Occidental at Xcaret Destination - All Inclusive?

Yes, every guestroom at Occidental at Xcaret Destination - All Inclusive comes with a balcony and some offer garden views.

Does Occidental at Xcaret Destination - All Inclusive offer wedding services?

There are wedding services available at Occidental at Xcaret Destination - All Inclusive if that's in your vacation plans.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2789 out of 5305 reviews
Rating 8 - Good. 1207 out of 5305 reviews
Rating 6 - Okay. 712 out of 5305 reviews
Rating 4 - Poor. 331 out of 5305 reviews
Rating 2 - Terrible. 266 out of 5305 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it is a lovely family-friendly hotel surrounded by nature, with a very pleasant atmosphere. In the evenings, the variety of restaurants for dinner is good; however, lunch options are limited. The beach restaurant is not recommended, as we had a very negative experience seeing birds pecking at the food without proper control measures in place. For children, the kids club is small but adequate. The breakfast buffet is generally good and offers a nice variety. The rooms are very comfortable and well maintained. Additionally, the pricing options that include access to the parks are quite convenient and offer good value for money.
Stayed 6 nights in Mar 2026

10/10 Excellent

Procoro Meliton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 7 nights in Feb 2026

10/10 Excellent

Ramon Doninique Hernandez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. The staff is welcoming and accommodating. No issues. Amenities and variety of food was great. Lots to do and places to go.
Stayed 4 nights in Feb 2026

6/10 Okay

Nicole

Traveled with group, Traveled with family
It was just ok. Loved the wildlife most. Food was average. Service was good. Rooms were freezing cold and very loud. Other than that is was decent for the price.
Stayed 4 nights in Feb 2026

4/10 Poor

Bryan

Traveled with partner
Liked: Cleanliness
Overall, my stay was disappointing. The biggest issue for me was how I felt during the trip. As a Hispanic guest, the environment felt different in a way that made me uncomfortable at times, and it impacted how much I was able to enjoy the experience. The staff were mostly helpful and polite, which I appreciated, but there were several consistent frustrations. No one seemed to have change for cash at any point, which made tipping and small purchases inconvenient. The room also had issues, the water never really got hot, and the heater didn’t seem to work (if there was one at all). Food was another letdown. I’m not a picky eater, but most options were underwhelming and didn’t meet expectations for an all-inclusive resort at this price point. For someone in their 20s, I wouldn’t recommend this resort. It may work better for a different type of traveler, but the overall experience didn’t match what I was hoping for.
Stayed 5 nights in Feb 2026

2/10 Terrible

ryan

Traveled with family
Liked: Cleanliness
Disliked: Amenities
There was nothing to do on the resort and very limited beach.
Stayed 5 nights in Jan 2026

8/10 Good

William

Stayed 7 nights in Jan 2026

10/10 Excellent

doloris

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was amazing with all the wildlife. Staff were fantastic and very attentive, especially Ramon and Julio at the snack bar!!
Stayed 11 nights in Jan 2026

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such an amazing place 10/10
Stayed 14 nights in Jan 2026

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Great
Stayed 14 nights in Nov 2025

10/10 Excellent

Tonya

Liked: Cleanliness, amenities, property conditions & facilities
Loved the variety. Great restaurants, pools, entertainment, nature, and animals,
Stayed 5 nights in Jan 2026

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
The staff are friendly, daily activities at the pool were fun. The grounds are beautiful with lots of wildlife wandering around. Beautiful place!
Stayed 4 nights in Jan 2026

2/10 Terrible

Ledjan

Stayed 5 nights in Jan 2026

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous, food was great, property is absolutely gorgeous.
Stayed 7 nights in Jan 2026

10/10 Excellent

Tenneil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff. Very clean rooms.
Stayed 8 nights in Jan 2026

6/10 Okay

Prisilla

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was very nice overall, big layout, lots of amenities, lots of pools, nature and having the excursions nearby definitely made it a good enough stay. Staff I feel like there was a handful of nice ones. However, at the front desk we were disappointed with the initial service as it felt like they were just rushing us. However they did accommodate to our request the very next day and resolved the issue and that was much appreciated. One staff did make our trip 100x better, Sergio Alcantara himself was 5/5 star rating. He helped us with anything and everything we needed and was quick with it too. He was always super nice & friendly, welcoming and very positive whenever he saw us, would give us recommendations, guide us if needed and just overall was doing above and beyond for us. The food however could use improvements or hygienic problems, 3/6 guests that I brought had food poisoning.
Stayed 7 nights in Jan 2026

10/10 Excellent

Steven Adam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, everyone very helpful. Room kept very clean, grounds well kept. Enjoyed the surrounding nature.
Stayed 7 nights in Jan 2026

8/10 Good

Vitalii

Stayed 9 nights in Jan 2026

6/10 Okay

Shafi

Traveled with family
Check in was poor, no information was given as to locations of anything. Unable to reserve for dinner as it was necessary to do so earlier when we were not even there, no QR code available- you had to go to the lobby to do it and there was no clear direction again. the following day we went at 10:30 AM to reserve as the buffet food was horrible! They said “sorry, nothing available for tonight you have to do it a day earlier”. Really? It’s a very large place that clearly cannot accommodate the number of people In the multiple buildings they have. Service was poor everywhere. They gave us a double bed by accident instead of a King— and found out that someone was looking for a double bed in our building while we were looking for a King. Hardly any protein was offered at the buffet. There was an omelette line for all— took forever. We did like the views, the walkways (when they were lit) the first night, they were not lit, and as a reminder there were animas like monkeys, deer and others that walked freely. it’s got a bit of a jungle feel which was cool. There’s a beautiful water in the lobby center, which you can take to get to the Xcaret Park entrance or conveniently walk! Beautiful colored building for a Venice feel. Small beach area was nice, but again very small for the number of guest they accommodate. Did not go to Spa as my trip was only 2 nights and 3 days. We did enjoy the venue but not so much the staff or the food or the cold room and floors on arrival.
Stayed 2 nights in Jan 2026

10/10 Excellent

tanya

Stayed 9 nights in Oct 2025

10/10 Excellent

Rheanna Van

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, very friendly and accommodating staff. Beautiful resort, wildlife was so fun to see/watch.
Stayed 5 nights in Jan 2026

8/10 Good

shawn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A gorgeous resort and excellent staff. Excellent value.
Stayed 7 nights in Jan 2026

10/10 Excellent

Joshua

Traveled with partner
Atmosphere
Stayed 5 nights in Jan 2026

8/10 Good

Lesley

Watered down alcohol but other than that everything was great.
Stayed 7 nights in Jan 2026

10/10 Excellent

Tammy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Nice staff friendly! Clean resort. Good food!
Stayed 14 nights in Jan 2026