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Recent guest reviews

I liked our stay at the resort with one exception - the food was atrocious - everywhere we went and everywhere we ate, the food was by far the worst part of our stay. For such a wonderful resort with such amazing staff that were there for you every second, the food was 3rd to 4th rate AT BEST. I expected much better for a resort of this quality. The rooms were perfectly appointed and just beautiful. There is some construction going on but they made a point to not let that distract from the stay.

Great service, great amenities and cleanliness

The property was beautiful and the staff was extremely accommodating. I couldn't ask for anything more.

Loved the location and amenities at this property. Some of the best customer service my family and I have ever experienced at a resort. The staff was overwhelmingly accommodating. We loved the food and the drinks as well. We cant wait to come back! Special recognition to these individuals Sergio Augustin Luis Levi Claudia Rober and the best employee ever ISABEL!

While some might think the size of the grounds is too large, we thought it was a plus. With only 400 rooms on grounds this large, nothing ever seemed crowded. No crowds plus great, personalized, service and good food made one relaxing and care free vacation.

.Service and cleanliness was exceptional Food was outstanding.

Wonderful hotel, excellent staff, wonderful customer service! From the moment you enter the lobby and meet Sergio at the front desk to the beautiful rooms to the wonderful wait staff.. big shout out to Felipe at Las Brisas on the beach! #Spoiled If you can go in between tropical systems visiting this location off season is wonderful! We will be back!

From the time that we entered the gates and interior of the hotel we were amazing. The whole entire hotel and grounds exceed our expectations.

Excellent resort if your wanting a peaceful and relaxing vacation away from the hustle and bustle of Cancun. The resort is roughly 35 minutes from Cancun and 15 minutes from Playa de Carmen. The Staff was always very attentive and professional. Cons: Pool hours are sunrise to sunset which sounds like plenty of time but not the case for me. My family and I would leave the resort to explore Mexico throughout the day and return at sundown (6:30-7:00)pm. So taking a relaxing swim was not possible for us. We were actually asked to get out of the pool on our first attempt around 8:00pm. Pools have plenty of light and stay heated but access is restricted after sundown. There isn’t much to do after sundown other than the bar lounge.

We had a great experience even though the weather didn’t cooperate. Overall the hotel was beautiful, plenty of staff minimal lines plenty of lounge chairs both beach and poolside. Our only complaint is the prices for meals and drinks was very high, more than NY. Not a vacation for the frugal

This hotel was so amazingly beautiful. The staff and customer service were excellent and the entire hotel was gorgeous and private. Various pools each with a different experience facing the ocean, rivers, greenery, you name it.

The staff were so friendly, helpful and had the best customer service. From the moment we arrived the service was amazing. The location of the resort was amazing and I enjoyed the views, pools, and beach. We never had to worry about not having a spot by the pools and beach. I would stay here again!

Very nace hotel, gardens, beach, and nature. Food its not as good as a excelent hotel

The hotel and resort were beautiful and the service was outstanding. I wish the food and drinks were more reasonable. Cost to eat and drink was way over priced for the quality.

I was not crazy about our rooms but I loved the super accommodating staff and the hotel . Beautiful , great food , great family fun

Hotel is spectacular! Immaculately clean, awe-inspiring beauty, friendliest staff I have ever encountered.

Ctra Federal Cancun - Playa Del Carmen K Playa del Carmen QROO

Hotel highlights

  • Walking distance to El Camaleon Mayakoba Golf Course
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

El Camaleon Mayakoba Golf Course is a short stroll from Fairmont Mayakoba, and other popular attractions like Quinta Avenida are within a 15-minute drive. This 401-room, 5-star resort welcomes business and leisure travelers with 5 outdoor pools, a golf course, and a full-service spa.


Dining

Relish the Mediterranean cuisine at El Patio, one of 6 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.


Rooms

The 401 rooms have an array of amenities, including furnished balconies or patios, coffee makers, and free newspapers. LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Ceiling fans, safes, and phones are also standard.


Property features

Fairmont Mayakoba features a golf course, a full-service spa, and 5 outdoor pools. There's free valet parking, and an airport shuttle (available 24 hours) for USD 256 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this beach resort include a children's pool, a health club, and a sauna.

Room options

Presidential Suite, 1 King Bed (Tortuga)

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking (Coral)

1 King Bed | Sleeps 3

Suite

1 King Bed | Sleeps 4

Casita, Room, 1 King Bed, Non Smoking, Beachfront

1 King Bed | Sleeps 3

Guest reviews for Fairmont Mayakoba

Everyone (22) Couples (6) Family (7) Friends (1)
3
Friends

I liked our stay at the resort with one exception - the food was atrocious - everywhere we went and everywhere we ate, the food was by far the worst part of our stay. For such a wonderful resort with such amazing staff that were there for you every second, the food was 3rd to 4th rate AT BEST. I expected much better for a resort of this quality. The rooms were perfectly appointed and just beautiful. There is some construction going on but they made a point to not let that distract from the stay.

By on Apr 5, 2021

Review comment responded on Apr 7, 2021

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Mayakoba. It is a pleasure to read that you have enjoyed the service from our staff. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please rest assured that we will pass your comments to our Director of F&B about the food. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Kindest regards,

5
Everyone

By on Dec 13, 2020

Review comment responded on Jan 4, 2021

Thank you for choosing Fairmont Mayakoba, we appreciate your kind comments, please come back soon and continue living this wonderful experience.

5
Family Family

Great service, great amenities and cleanliness

By , from El Paso tx on Nov 23, 2020

Review comment responded on Nov 30, 2020

Thank you for visit Fairmont Mayakoba, we appreciate your comments. Pleas come back soon and continue living this wonderful experience!!!

5
Everyone

By on Dec 29, 2019

Review comment responded on Jan 8, 2020

Dear guest: Thank you for quality our services. We are looking forward to serve you again in a next future. Regards Agustin Poot

5
Friends

The property was beautiful and the staff was extremely accommodating. I couldn't ask for anything more.

By , from Los Angeles on Aug 27, 2019

Review comment responded on Aug 27, 2019

Dear Tim: Thank you very much for this review. It's great to know that you enjoyed your stay with us. Please come back soon. Regards Agustin Poot Fairmont Mayakoba

5
Family Family with small children Partner Couples Friends

Loved the location and amenities at this property. Some of the best customer service my family and I have ever experienced at a resort. The staff was overwhelmingly accommodating. We loved the food and the drinks as well. We cant wait to come back! Special recognition to these individuals Sergio Augustin Luis Levi Claudia Rober and the best employee ever ISABEL!

By on Jun 14, 2019

Review comment responded on Jun 14, 2019

Dear Kar/Ryan/Nash, Thank you very much for visiting our hotel and sharing your experience. We appreciate your recognition to our staff and hope to serve you again soon. Best regards, Isamu Tsuji

5
Family

While some might think the size of the grounds is too large, we thought it was a plus. With only 400 rooms on grounds this large, nothing ever seemed crowded. No crowds plus great, personalized, service and good food made one relaxing and care free vacation.

By , from St. Paul on May 28, 2019

Review comment responded on May 28, 2019

Dear Chris, Thanks for your comments about your visit. It is really great to know you enjoyed the property and we hope you can come back again soon. Regards, Isamu Tsuji

4
Partner Couples

.Service and cleanliness was exceptional Food was outstanding.

By on May 11, 2019

Review comment responded on May 13, 2019

Thanks for your visit and your comments about your experience. We hope to see you soon again. Isamu Tsuji

5
Everyone

By on May 3, 2019

Review comment responded on May 5, 2019

Gracias por su visita y su evaluación. Espero regresen pronto. Saludos cordiales, Isamu Tsuji

5
Everyone

By on Nov 26, 2018

Review comment responded on Nov 28, 2018

Es un placer recibirlos y que nos retroalimenten con su evaluación. Saludos cordiales y vuelvan pronto.

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