Fairmont Mayakoba

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Fairmont Mayakoba

3 bars/lounges, swim-up bar, poolside bar
Property video
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
5 outdoor pools, pool umbrellas, sun loungers
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Fairmont, Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

Casita, Deluxe Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

Casita, Signature Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Canal view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Casita, Signature Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Canal view
  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

10.0 out of 10
Exceptional
(3 reviews)
  • Canal view
  • 914 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Casita, Room, 1 King Bed, Canal View, Beachside

  • Canal view
  • 462 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Bambu Suite, 1 King Bed, Private Pool, Resort View

  • Canal view
  • 1851 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Coral)

  • Canal view
  • 1496 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed (Tortuga)

  • Canal view
  • 2131 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed (Camaleon)

  • Ocean view
  • 2206 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed

Casita, Room, 2 Queen Beds, Canal View, Beachside

  • Canal view
  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

  • Canal view
  • 1108 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

10.0 out of 10
Exceptional
(6 reviews)
  • Resort view
  • 436 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

8.4 out of 10
Very good
(7 reviews)
  • Resort view
  • 480 sq ft
  • Sleeps 4
  • 2 Queen Beds

Casita Signature, Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 504 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

  • Ocean view
  • 504 sq ft
  • Sleeps 4
  • 2 Queen Beds

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 957 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 1075 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, Connecting Rooms (Garden)

  • Garden view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

You may also like

About the neighborhood

Playa del Carmen

Fairmont Mayakoba places you next to El Camaleón Mayakoba Golf Course and within a 3 miles (5 km) of Gran Coyote Golf. This 401-room, 5-star hotel welcomes business and leisure travelers with 5 outdoor pools, a golf course, and a full-service spa.

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min walk - 0.3 miles
  • Quinta Avenida - 11 min drive - 5.3 miles
  • Playa del Carmen Main Beach - 11 min drive - 5.3 miles
  • Maroma Beach - 13 min drive - 7.2 miles
  • Xcaret Eco Theme Park - 21 min drive - 11.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive

Restaurants

  • ‪Restaurante Hacienda - ‬9 min drive
  • ‪Buffet Riviera - ‬9 min drive
  • ‪La Laguna - ‬2 min drive
  • ‪Las Brisas Restaurant & Lounge Bar - ‬4 min drive
  • ‪Restaurante Azul - ‬11 min drive

About this property

Fairmont Mayakoba

Fairmont Mayakoba features a golf course, a full-service spa, and 5 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 299 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find free WiFi and 65-inch LED TVs with satellite channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.
A golf course, an outdoor tennis court, and complimentary bicycles are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 48 to 53 per person
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hix Bar & Lobby Lounge
  • Ki Beach Bar & Korean BBQ
  • La Cantina
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Baby toys
  • Beach toys
  • Changing table
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (40,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch LED TV with premium satellite channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per night
  • Dogs only
  • Pet weight must not exceed 25 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 55.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 38.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 48 to 53 per person
  • Airport shuttle fee: USD 299 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.
Property Registration Number 008-007-006586/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen

Frequently asked questions

Is a free cancellation option available at Fairmont Mayakoba ?

Fairmont Mayakoba offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Fairmont Mayakoba ?

As of Mar 2, 2026, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on Mar 5, 2026 start from 450.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Fairmont Mayakoba ?

This hotel is located in Playa del Carmen, just steps from El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Punta Esmeralda Beach within a short drive.

Is parking available on site at Fairmont Mayakoba ?

Yes, valet parking and self parking are offered for free at the hotel. Electric car charging is also available for guests.

Is a spa located at Fairmont Mayakoba ?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, detox wraps, and hydrotherapy.

Does Fairmont Mayakoba feature a casino on the premises?

No, Fairmont Mayakoba doesn't have a casino.

Is there an indoor pool at Fairmont Mayakoba ?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools.

Is Fairmont Mayakoba good for couples?

This beachfront hotel offers many amenities for couples such as 5 outdoor pools and some guestrooms include private pools and in-room massages.

Are there hot tubs at Fairmont Mayakoba ?

No, but guests can enjoy a steam room at this hotel.

Does Fairmont Mayakoba have a restaurant with a breakfast menu?

Yes, Fairmont Mayakoba has 8 restaurants, and serves a full breakfast each morning for a surcharge.

Does Fairmont Mayakoba allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Fairmont Mayakoba for a fee of USD 25 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Fairmont Mayakoba ?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Fairmont Mayakoba ?

The closest major airport to Fairmont Mayakoba is Cozumel Intl. Airport (CZM), which is 26.1 mi away (262 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 29.4 mi away (35-minute drive).

Are there rooms with balconies that I can book at Fairmont Mayakoba ?

Yes, every guestroom at Fairmont Mayakoba comes with a furnished balcony with some featuring ocean or garden views.

Does Fairmont Mayakoba host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Fairmont Mayakoba .

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 739 out of 1004 reviews
Rating 8 - Good. 164 out of 1004 reviews
Rating 6 - Okay. 45 out of 1004 reviews
Rating 4 - Poor. 37 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds and friendly staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Stayed 8 nights in Nov 2025

6/10 Okay

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Some personal items were accidentally thrown out, tv didn’t work for first couple of days, room key was deactivated prior to checking out, pamphlets and/or maps not updated to reflect current resort fee. Staff was wonderful but operations needs some work.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful with lots of options for pools and beach. Staff were absolutely lovely, cheerful and helpful.
Stayed 5 nights in Nov 2025

8/10 Good

Beth

Stayed 4 nights in Nov 2025

10/10 Excellent

Kimberly mercedes

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

José María

Stayed 4 nights in Oct 2025

10/10 Excellent

PABLO J

Liked: Cleanliness, staff & service, amenities
Pretty good overall!
Stayed 3 nights in Oct 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Where to even begin about this property. We started our stay for four days and then went to go to Cozumel to dive. Our original plan was to go to Tulum after but we loved the Fairmont experience so much that we decided to come back after three days in Cozumel. In total we were at the Fairmont for ten days and I could of stayed for another month. First and foremost, the property. It is UNREAL, it is perfect for any sort of getaway. It is STUNNING and perfectly kept. Every room is perfect, no matter where you are. The staff, NOTHING LIKE THEM. They are dedicated, professional
Stayed 4 nights in Oct 2025

6/10 Okay

Daniel, Mill Valley

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The "Resort Fee and Ecological Fee" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.
Stayed 2 nights in Oct 2025

10/10 Excellent

melissa

Stayed 4 nights in Oct 2025

10/10 Excellent

Heather Sue, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best fall break with our kids! The property is beautiful, clean, kind staff, exceptional service! Highly recommend for all but def those with kids. Will be back again :))
Stayed 6 nights in Oct 2025

4/10 Poor

Daniel, Mill Valley

Stayed 1 night in Oct 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and beautiful location
Stayed 4 nights in Jul 2025

10/10 Excellent

Irina Serebry

Stayed 8 nights in Aug 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort. My family and I had a great time!
Stayed 5 nights in Aug 2025

10/10 Excellent

wara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. So many pools. Big and small. Huge beach! Lots of chairs. Service was the best I’ve ever experienced and I have travelled a lot. The property is recently renovated and extremely well maintained. Very clean. The food in all the restaurants was amazing. This was one of the best experiences I’ve had!
Stayed 6 nights in Aug 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time and it did not disappoint. The food is fresh, incredible and very healthy. The staff is wonderful and the property is well maintained.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gisele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

ANA, west new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

4/10 Poor

Alicia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Disappointing Experience Despite Nice Rooms I stayed at Fairmont Mayakoba Hotel recently and unfortunately, it did not meet my expectations. While the rooms themselves were clean and comfortable, the overall service left much to be desired. Staff weren’t particularly friendly or helpful, and it was often difficult to find assistance when needed. The food was especially disappointing bland and poorly prepared. I even got sick after eating at the resort and had to see a doctor for antibiotics, which was a major inconvenience. Because of the poor food quality, I ended up having to leave the resort daily just to find something edible. Transportation within the resort was also unreliable. Bikes were often unavailable, and the carts that are supposed to take guests around rarely showed up, making it difficult to get around the property. Considering the high price point, I expected a much higher standard of service, hospitality, and convenience. Sadly, I wouldn’t recommend this resort and won’t be returning.
Stayed 6 nights in Aug 2025

8/10 Good

Armina E., Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities. In-room dining could be faster. Only issue we disliked is the time of wait for jeep from beach to rooms/lobby around 5-6pm. There are no signs or rules and guests do not respect if others have been waiting and cut the line all the time. Need for signs in multiple languages to control better the line.
Stayed 6 nights in Aug 2025

6/10 Okay

Stephen, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025