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Fairmont Mayakoba

5.0 out of 5.0

Recent guest reviews

Loved the location and amenities at this property. Some of the best customer service my family and I have ever experienced at a resort. The staff was overwhelmingly accommodating. We loved the food and the drinks as well. We cant wait to come back! Special recognition to these individuals Sergio Augustin Luis Levi Claudia Rober and the best employee ever ISABEL!

While some might think the size of the grounds is too large, we thought it was a plus. With only 400 rooms on grounds this large, nothing ever seemed crowded. No crowds plus great, personalized, service and good food made one relaxing and care free vacation.

.Service and cleanliness was exceptional Food was outstanding.

Wonderful hotel, excellent staff, wonderful customer service! From the moment you enter the lobby and meet Sergio at the front desk to the beautiful rooms to the wonderful wait staff.. big shout out to Felipe at Las Brisas on the beach! #Spoiled If you can go in between tropical systems visiting this location off season is wonderful! We will be back!

From the time that we entered the gates and interior of the hotel we were amazing. The whole entire hotel and grounds exceed our expectations.

Excellent resort if your wanting a peaceful and relaxing vacation away from the hustle and bustle of Cancun. The resort is roughly 35 minutes from Cancun and 15 minutes from Playa de Carmen. The Staff was always very attentive and professional. Cons: Pool hours are sunrise to sunset which sounds like plenty of time but not the case for me. My family and I would leave the resort to explore Mexico throughout the day and return at sundown (6:30-7:00)pm. So taking a relaxing swim was not possible for us. We were actually asked to get out of the pool on our first attempt around 8:00pm. Pools have plenty of light and stay heated but access is restricted after sundown. There isn’t much to do after sundown other than the bar lounge.

We had a great experience even though the weather didn’t cooperate. Overall the hotel was beautiful, plenty of staff minimal lines plenty of lounge chairs both beach and poolside. Our only complaint is the prices for meals and drinks was very high, more than NY. Not a vacation for the frugal

This hotel was so amazingly beautiful. The staff and customer service were excellent and the entire hotel was gorgeous and private. Various pools each with a different experience facing the ocean, rivers, greenery, you name it.

The staff were so friendly, helpful and had the best customer service. From the moment we arrived the service was amazing. The location of the resort was amazing and I enjoyed the views, pools, and beach. We never had to worry about not having a spot by the pools and beach. I would stay here again!

Very nace hotel, gardens, beach, and nature. Food its not as good as a excelent hotel

The hotel and resort were beautiful and the service was outstanding. I wish the food and drinks were more reasonable. Cost to eat and drink was way over priced for the quality.

I was not crazy about our rooms but I loved the super accommodating staff and the hotel . Beautiful , great food , great family fun

Hotel is spectacular! Immaculately clean, awe-inspiring beauty, friendliest staff I have ever encountered.

Great hotel setting....staff was excellent! Very quiet and beautiful.....food was very good along with wait staff was always smiling

The location, natural surroundings, architecture and layout are beautiful. We did have some problems that are really not acceptable in a 5 diamond hotel: The bathroom sewage smelled in the mornings, the roomservice was not correctly delivered, the TV did not work well. The management and staff did their best to compensate, but clearly the there is a problem.

Very private, balcony of our room felt like it was in the jungle. Amazing beach and pools. The grounds were beautiful and the food and service were excellent. We played golf twice, the course is beautifully maintained.

It was a very nice hotel with a very friendly staff

Great place . I would highly recommend it And come again.

Ctra Federal Cancun - Playa Del Carmen K Playa del Carmen QROO

Hotel highlights

  • Walking distance to El Camaleon Mayakoba Golf Course
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

El Camaleon Mayakoba Golf Course is a short stroll from Fairmont Mayakoba, and other popular attractions like Grand Coral Golf Riviera Maya are within a few miles (5 km). This 401-room, 5-star resort has 5 outdoor pools along with a golf course and a full-service spa.


Dining

Relish the Mexican cuisine at Las Brisas Restaurant, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with full breakfast served for a fee.


Rooms

An LED TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a furnished balcony or patio, a coffee maker, and free newspapers.


Property features

Fairmont Mayakoba features a golf course, a full-service spa, and 5 outdoor pools. There's free valet parking, and an airport shuttle (available 24 hours) for USD 256 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a children's pool, a health club, and a sauna.

Room options

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

King 1 | Sleeps 5

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Queen 2 | Sleeps 4

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

King 1 | Sleeps 3

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Queen 2 | Sleeps 4

Guest reviews for Fairmont Mayakoba

Everyone (20) Couples (27) Family (17) Friends (3)
5
Families Family with small children Partner Couples Friends

Loved the location and amenities at this property. Some of the best customer service my family and I have ever experienced at a resort. The staff was overwhelmingly accommodating. We loved the food and the drinks as well. We cant wait to come back! Special recognition to these individuals Sergio Augustin Luis Levi Claudia Rober and the best employee ever ISABEL!

By on Jun 14, 2019

Review comment responded on Jun 14, 2019

Dear Kar/Ryan/Nash, Thank you very much for visiting our hotel and sharing your experience. We appreciate your recognition to our staff and hope to serve you again soon. Best regards, Isamu Tsuji

5
Families

While some might think the size of the grounds is too large, we thought it was a plus. With only 400 rooms on grounds this large, nothing ever seemed crowded. No crowds plus great, personalized, service and good food made one relaxing and care free vacation.

By , from St. Paul on May 28, 2019

Review comment responded on May 28, 2019

Dear Chris, Thanks for your comments about your visit. It is really great to know you enjoyed the property and we hope you can come back again soon. Regards, Isamu Tsuji

4
Partner Couples

.Service and cleanliness was exceptional Food was outstanding.

By on May 11, 2019

Review comment responded on May 13, 2019

Thanks for your visit and your comments about your experience. We hope to see you soon again. Isamu Tsuji

5
Everyone

By on May 3, 2019

Review comment responded on May 5, 2019

Gracias por su visita y su evaluación. Espero regresen pronto. Saludos cordiales, Isamu Tsuji

5
Everyone

By on Nov 26, 2018

Review comment responded on Nov 28, 2018

Es un placer recibirlos y que nos retroalimenten con su evaluación. Saludos cordiales y vuelvan pronto.

5
Everyone

Wonderful hotel, excellent staff, wonderful customer service! From the moment you enter the lobby and meet Sergio at the front desk to the beautiful rooms to the wonderful wait staff.. big shout out to Felipe at Las Brisas on the beach! #Spoiled If you can go in between tropical systems visiting this location off season is wonderful! We will be back!

By , from Colorado on Oct 15, 2018

Review comment responded on Oct 22, 2018

Dear Kathy, We appreciate your comments and recognition to our staff that gave you a good service during your stay with us. We hop to see you back soon. Best regards, Isamu Tsuji Quality Manager

5
Everyone

From the time that we entered the gates and interior of the hotel we were amazing. The whole entire hotel and grounds exceed our expectations.

By on Aug 6, 2018

Review comment responded on Aug 7, 2018

Thanks for sharing your comments and evaluation about your stay, Best regards,

4
Everyone

Excellent resort if your wanting a peaceful and relaxing vacation away from the hustle and bustle of Cancun. The resort is roughly 35 minutes from Cancun and 15 minutes from Playa de Carmen. The Staff was always very attentive and professional. Cons: Pool hours are sunrise to sunset which sounds like plenty of time but not the case for me. My family and I would leave the resort to explore Mexico throughout the day and return at sundown (6:30-7:00)pm. So taking a relaxing swim was not possible for us. We were actually asked to get out of the pool on our first attempt around 8:00pm. Pools have plenty of light and stay heated but access is restricted after sundown. There isn’t much to do after sundown other than the bar lounge.

By , from Houston, Tx on Apr 30, 2018

Review comment responded on May 2, 2018

Dear Michael, Thank you very much for your choosing Fairmont Mayakoba for your stay. We appreciate your review and we will let the people in charge the pools your suggestions, all your feedback is important to improve your satisfaction. We hope you can visit us again soon. Regards,

4

nice hotel but expensive amenities

Everyone

We had a great experience even though the weather didn’t cooperate. Overall the hotel was beautiful, plenty of staff minimal lines plenty of lounge chairs both beach and poolside. Our only complaint is the prices for meals and drinks was very high, more than NY. Not a vacation for the frugal

By , from new jersey on Nov 17, 2017

Review comment responded on Dec 9, 2017

Dear joel: Thank you very much for qualify our services. Regards. Agustin Poot Quality Manager

5

like being in a rainforest!

Everyone

This hotel was so amazingly beautiful. The staff and customer service were excellent and the entire hotel was gorgeous and private. Various pools each with a different experience facing the ocean, rivers, greenery, you name it.

By on Sep 13, 2017

Review comment responded on Sep 15, 2017

Dear guest: Thank you very much for this review and for qualify our services. Please come back soon, we'll be waiting for you. Regards. Agustin Poot Quality Manager