Singular Joy Downtown Residences

Hotel with a full-service spa, steps from Playa del Carmen Main Beach

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

32-inch Smart TV with digital channels, TV

Premium Suite, 2 Bedrooms | 1 bedroom, down comforters, in-room safe, bed sheets

Master Suite 3 Bedrooms | 1 bedroom, down comforters, in-room safe, bed sheets

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa
Bar
Housekeeping
24/7 front desk
Laundry

Explore the area

Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Quinta Avenida
‪2 min walk‬
Playa del Carmen Main Beach
‪2 min walk‬
Playa del Carmen Maritime Terminal
‪14 min walk‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

1 bedroom, down comforters, in-room safe, bed sheets

Superior Suite, 1 Bedroom

Good

420 sq ft
Sleeps 3
1 King Bed

Habitación Deluxe, 1 cama de matrimonio grande

Good

215 sq ft
City view
Sleeps 2
1 King Bed

Superior Suite, 2 Bedrooms

Excellent

635 sq ft
City view
Sleeps 5
1 King Bed and 1 Queen Bed

Suite Superior

Sleeps 3
1 King Bed and 1 Twin Sofa Bed

Suite Deluxe

Sleeps 2
1 King Bed

Suite Superior with Street View

Sleeps 5
1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Singular Joy Downtown Residences is next to popular attractions like Playa del Carmen Main Beach and Quinta Avenida. This 17-room, 3-star hotel welcomes guests with a poolside bar, a full-service spa, and an outdoor pool.

What's nearby

Quinta Avenida - 2 min walk - 0.1 miles
Playa del Carmen Main Beach - 2 min walk - 0.1 miles
Mamitas Beach - 3 min walk - 0.2 miles
Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles
Xcaret Eco Theme Park - 13 min drive - 6.1 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
‪Aldea Corazón - ‬4 min walk
‪Mamba - ‬3 min walk
‪Las Camelias - ‬4 min walk
‪La Caprichoza - ‬4 min walk

About this property

Singular Joy Downtown Residences

Hotel with a full-service spa, steps from Playa del Carmen Main Beach

Guests staying at Singular Joy Downtown Residences enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 90 per person one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a terrace and laundry facilities.

Guests can expect to find 32-inch Smart TVs with digital channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes are also included.

Recreational amenities at the hotel include an outdoor pool.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, Spanish

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Hot Tub
Parking included
Free WiFi

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

A poolside bar

Things to do

Full-service spa
Outdoor pool

Family friendly

Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Pool umbrellas
Terrace

Full-service spa

Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)

4 floors
Built in 2019
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Down comforter

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Entertainment

32-inch smart TV with digital channels

Air conditioning
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 90 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Singular Joy Downtown Hotel Playa del Carmen

Singular Joy Downtown Hotel

Singular Joy Downtown Playa del Carmen

Singular Joy Downtown

Singular Joy Residences Carmen

Singular Dream Beach Residences

Singular Joy Downtown Residences Hotel

Singular Joy Downtown Hotel Residences

Singular Joy Downtown Residences Playa del Carmen

Singular Joy Downtown Residences Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Singular Joy Downtown Residences?

Singular Joy Downtown Residences provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see close to Singular Joy Downtown Residences?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Is there parking available at Singular Joy Downtown Residences?

No, this hotel doesn't offer parking.

Is a spa located at Singular Joy Downtown Residences?

There is a full-service spa available for guests to enjoy and services include massages.

Does Singular Joy Downtown Residences have a casino on the premises?

No, Singular Joy Downtown Residences doesn't have a casino.

Will I find an indoor pool at Singular Joy Downtown Residences?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Singular Joy Downtown Residences?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a full-service spa.

Are there hot tubs at Singular Joy Downtown Residences?

No, there isn't a spa tub at this hotel.

Does Singular Joy Downtown Residences have a restaurant that serves breakfast?

No, Singular Joy Downtown Residences doesn't have a restaurant that serves breakfast.

Does Singular Joy Downtown Residences allow pets to stay for free?

No, pets and service animals aren't allowed at Singular Joy Downtown Residences.

Are there connecting rooms at Singular Joy Downtown Residences?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Singular Joy Downtown Residences?

The closest major airport to Singular Joy Downtown Residences is Cozumel Intl. Airport (CZM), which is 22.2 mi away (257 minutes by car).

Can I book a room with a balcony at Singular Joy Downtown Residences?

No, at Singular Joy Downtown Residences, there aren't any guestrooms that list a balcony.

Singular Joy Downtown Residences Reviews

8.2

Very Good

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Bar

Traveled with group

Mar 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2025

10/10 Excellent

Nathan

Mar 11, 2025

Stayed 4 nights in Mar 2025

8/10 Good

rachelle

Feb 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away

Stayed 4 nights in Feb 2025

10/10 Excellent

Pierre, Montreal

Jan 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great value! Awesome rooftop pool!

Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Traveled with group, Traveled with partner

Dec 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Singular is one of my favorite brands in Playa Del Carmen and the only one I stay in including the beach property. It is a nightlife club type street so there is music and fun every weekend until the early morning, rooms are always clean and the staff is amazing, pools and jacuzzi are beautiful and has an amazing view of the ocean.

Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

Dec 8, 2024

Stayed 2 nights in Dec 2024

8/10 Good

anh

Dec 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay, only it was super close to a club that plays music so loud all night. I mean all night!!

Stayed 4 nights in Nov 2024

10/10 Excellent

victorino

Sep 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property is super clean

Stayed 3 nights in Sep 2024

2/10 Terrible

Samantha

Traveled with family

Jul 31, 2024

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Stayed 4 nights in Jul 2024

8/10 Good

Karen

Traveled with family

Jul 6, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very nice place to stay!!! Only thing, the receptionist can be alittle more welcoming and aware not stay glued to their phone. But the room very nice and comfy!

Stayed 3 nights in Jun 2024

10/10 Excellent

Magdalena

Traveled with group

Jun 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed being close to the amenities, beach and ferry.

Stayed 4 nights in Jun 2024

10/10 Excellent

Miguel

Traveled with group

May 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent view

Stayed 2 nights in May 2024

10/10 Excellent

Jessica

May 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!

Stayed 5 nights in May 2024

10/10 Excellent

German

Apr 25, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2024

10/10 Excellent

Kathryn

Apr 14, 2024

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Apr 2024

6/10 Okay

Brynn

Traveled with partner

Feb 22, 2024

Hotel shows nice (artificial) pictures online. Our unit was worn down, a bit dirty, very minimal kitchen utensils, no outdoor seating on our balcony. Housekeeping would only change out towels. The pool area was fantastic, with an unbeatable view. The hot tub was usually Luke warm. The bar was ok - expensive. Good location, just off 5th avenue. Walking distance to the ferry, Walmart, and a plethora of restaurants!

Stayed 10 nights in Feb 2024

2/10 Terrible

ivan Guillermo honores

Traveled with family and small children

Feb 21, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.

Stayed 19 nights in Feb 2024

6/10 Okay

Melissa

Feb 17, 2024

Stayed 6 nights in Feb 2024

6/10 Okay

Betty, Melrose Park

Traveled with group

Feb 15, 2024

Liked: Cleanliness, staff & service

The property is nice and convenient for beach, clubs, shopping. Didnt like the host he was not attractive until the end of my vacation very inconvenient with the shower pressure. Also woul like for the hot tub to be repaired soon it's not a hot tub ..and would be lovely during chilly weather. Therefor host Axel need to be more accommodating at the start of a problem no the end he gets one star.

Stayed 7 nights in Feb 2024

8/10 Good

James

Feb 13, 2024

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness

Beautiful, but limited on customer service capabil

Stayed 1 night in Feb 2024

8/10 Good

Robert

Feb 7, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 21 nights in Jan 2024

10/10 Excellent

Javier

Traveled with family

Feb 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Water pressure in showers could have been better.

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with group

Jan 31, 2024

Disliked: Staff & service, room comfort

Privacy Breach

There were 3 different locations that came up as this location. Finally on the 3rd try, we found the correct location. The room I was assigned, was on the main floor, with floor to ceiling windows that was attached a ground-level balcony, that faced the interior elevator/mezzanine. The curtains were see through. And I could see into the lobby, and from the outside of the window, I could be seen inside the apt (living room, dining area, kitchen, and partial bathroom corridor. When I went to reception to ask about a blackout curtain or room replacement, I was given the number of "my host" and told to contact him on whatsapp, and he never responded. After circling back, I was able to get the receptionist to come look at the window, and she then pretended to contact someone. The room was never changed, and in the evening when the lights had to be turned on, I pretty much locked myself in the bedroom, and only used the rest of the apt when lights weren't needed. Pretty much defeats the purpose of booking a 1-bedroom suit. Otherwise, great view from the rooftop pool.

Stayed 2 nights in Jan 2024

2/10 Terrible

Kong, Conroe

Jan 28, 2024

Disliked: Staff & service

Horrible experience super noisy the room was vibrating noisy at night no noise reduction in walls also they said they were going to refund me then after I checked out they refused to refund me

Stayed 5 nights in Dec 2023