I liked that even though it was a family resort the kids had their own restaurants and stuff

Stayed April 2019 **Honest Rating!** Check in: went especially well, they had our packet and the room was ready even though we were an hour early. Very friendly Room: Two queen beds, view was of the pool area very clean not too big of a room but no complaints Resort: beautiful! Everything is in one circle around the pool from your restaurant's to the beach. The staff was extremely friendly and attentive. They started cleaning before 7 to make everything shiny by the time the guests started their days. Remember this is a family resort so expect kids!!! If your looking for adults only go to an adults only resort. Food: there was a variety for everyone and the staff was very accommodating if you needed or wanted something different. After 3 days you knew what to expect it became routine with the choices but again, there was variety. There are also a few other restaurants you could pay for if you'd like but we didn't. The sushi by the pool area is made right in front of you and was a nice treat mid day from the normal buffets. Kids club: great activities, friendly staff again. The pool there doesn't open until noon and the computers are from 2-4pm. We didn't end up using the kids club much because of the restricted times for what my son wanted to do but if your child loves crafts and more free play with toys its perfect. I would absolutely be back

What i like ? Was the warm water but thats was about it.. the staff was no where to find when it came to get the beach towls.. there is no tequila and poor drinks and the food was horrible i honestly eat some where else ..

This place was just great!! The staff were awesome! The food was okay but we were not expecting it to be great for the deal we got. Great place for families!

Oasis Palm is a great hotel with good services and excellent food.

I enjoyed the beach and activities for kids! Buffets had a variety of delicious food to choose from.

Thr staff was okay. I didn't like that there wasn't any free wifi. The toilet was too close to the shower. I don't want my towel touching the toilet coming out of the shower/bathroom. The room was basic. Nothing special about the hospital or staff.

I liked the fact that there was a lot of activities for the children, the staff was really great at entertainment and keeping us happy.

We had the all inclusive package and the hotel overall it offers decent quality of everything but not the best. The Oasis palm was closed for renovation and so we were forced to move to Grand Oasis palm for room but had to come to Oasis palm for food and other facilities. We are vegetarian and the food choices were not awesome. They had pizza (limited hours), pasta most of the time. Other than that there were fruits or raw vegetables but no cooked food like veggie burger or burrito or taco.The chefs weren't able to prepare some custom food for us. On asking, they did add an additional Grand oasis restaurant for us which did offer a couple more choices.The nightly entertainment consisted of local music or karaoke but no fancy shows. Water activities only included kayak which we could not experience due to bad weather.

it was mine 4th time at Cancun.Bad food almost the same. 3-4 variety of onion ( fresh, marinaded, and some more) who will eat it? some time empty dishes . Soemtimes I didn't find anything to eat.Not enoght meats and fruts. Shushi bar give only cold shrimps and fresh salmon ( not smoked or salted) . Extra fee for safe. Staff is so-so. Some restaranst on "Oasis Palm" only for "Grand Oasis Palm" if you stay at "Oasis Palm" you cant visit this restarants.

I dont know what the whole bad reviews are for this hotel. We had a great experience from the beginning. I admit, theres alot of kids. But that is the main reason we booked this hotel, we were traveling with two kids. The kids club was great, I was able to go have a few drinks with my husband while my daughters were playing and we were able to keep an eye on them near the sport bar area (they have cameras). My daughter enjoyed it and i loved that my daughter waS able to communicate with the staff in english. The food was not the BEST, but it was not horrible either. Some really good carnitas tacos did the job for me. Afterall we are in Mexico. I only did not enjoy food from one restaurant ( i think it waS called solaris), all other restaurants were good. I did mention to reception that it was my 4th yr anniversary and they greeted us with wine upon arrival and with Champagne on our anniversary. This hotel made it extra special! If you dont have kids I really dont recommend this hotel, as it is more of a family hotel. Thank you Oasis Palm!!!

As we arrived the air conditioning felt good but there was only air in the font entry. I had 2 rooms with them being split up. The rooms in hotel grand were very nice. We moved rooms the next day to be closer to each other with not being told any differences in the room. The rooms themselves were not air conditioned, no hot water with calling 3 times then the water would intermittently stop with coming hot scorching hot water, towels were not replaced correctly with needing to call multiple times, you pay for a safe, exchange rate in hotel was 16 to the dollar, the customer service representative was a @#$%, no refrigerator, pool is like a hit tube with not being refreshing at all, the food was horrible and the wifi was very expensive with paying per device

It was a pleasant stay this time. This is the second time we stay in this Hotel. The staff is great except a lady named Alexandra from the front desk who has no customer service skills. The doctor on site is excessively ridiculosly expensive but there are ways to get to a decent doctor near by the hotel. It has access to different restaurants and the city bus. Also, you can walk to a near by convenience store, entertainment and a pharmacy. You have options and the kids club is awesome!

Staff is unkind, rude, sexist. I’ve previously visited this hotel as a Grad oasis palm guest. My experience that time was wonderful BUT the staff let’s you know the difference between being a guest of the Grand hotel and of the normal hotel. The only nice employees I ever encountered were the house keeping but never a nice customer service employee. On top of all the rudeness the food was terrible. Never again will I stay here again and I will not recommend to anyone.

Everyone single employee is fantastic. They provide excellent service, I highly recommend everyone to stay at this resort.

We are an adult family of five and love to travel. We have stayed all over the Caribbean and we care more about the beach and restaurant experience then we do about what our room view is like. This is our second visit to the Oasis Palm, last year we stayed at the Grand Oasis Palm(same hotel just a upgraded room with a few more restaurant options). I will make every effort to come back to this hotel the next time we are in Cancun. The pink highlights all over the property make it unique and very charming.