I loved the property itself. The staff was very friendly and always there for you. The food was not very good but it was decent at the restaurant Sisil’s. The fish tacos and coconut chicken were wonderful. But that was about it. Do not go to the fancy restaurants. The food was terrible.
Everyone was really nice food was great! They are way more sanitized and clean than any place in America for Covid. Felt more safe here as I always do in Cancun everyone speaks good English
It should be known that the Grand Oasis Palm and the Oasis Palm are the same resort. When you search, they come up as 2 different resorts. With the Grand you get different options.....like a refrigerator. When just booking through the Oasis Palm (not the Grand) you don't have a refrigerator in your room, or an ice bucket or any access to ice. So be prepared for not cold water. You also have to pay daily for your safe if you want one in your room, and its a key safe. If you lose the key (which we did) it was another $106 fee , so just be aware of that. Internet is also another daily fee if you need that.
I liked everything except how they shut all restaurants and only kept one open I ate the same food for about 3 days! It got boring quick!
The resort doesn’t have enough activities for adults only. I don’t have kids and there was nothing to do.
elevator wasnt working food was mediocre. kids eating area was away from adults. pool was excellent for kids.
Need free WiFi, more private bathrooms and better family rooms
I love everthing its perfect for a family great service it was worth every minute in there im telling all my friends about it.
The property was well maintained. But the resort charges you for alot of extra items.
When I first arrived to this property, I was told that they could upgrade me to the Grand Oasis. I thought it would be an upgrade so I agreed to do it. I definitely wish I would have stayed at this hotel. When my family arrived at the Grand Oasis, we had to wait extremely long to check in. Then we checked in and and walked to our room where the key id not work. We had to go back to the front desk for new keys and went back to the room and the same problem occurred. We we had to go back and forth four times and then they ended up finally changing our room 2 1/2 hours later. The room was very small compared to the room we would have gotten if they could get the room to open. The food was okay but the drinks were not good. Very watery juices and soda was flat. I don't think I will be coming back anytime soon.
The staff , amenities, the kids area my kids love it
The staff are really friendly and attentive. I loved the fact that they offered many activities for children and grownups alike.
The location of the hotel is ideal close to downtown.
Considering what we spent on our family vacation we loved the property , minor things that we are not used to like hallways not air conditioned and the elevator was super hot. Food was delightful and plenty of selection even for our picky kids, pools were great, drinks were good, cold beer.
Most service people with the exception of agave restaurant seemed to be in a bad mood waiters and cooks alike. With exception of agave food quality was poor
Located in Zona Hotelera, Oasis Palm All Inclusive is within a 10-minute walk of popular sights such as Langosta Beach and Turtle Beach. This 3.5-star property has 214 guestrooms and offers conveniences like 7 restaurants, a full-service spa, and an outdoor pool.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. Enjoy dining at Sisal Buffet, one of 7 onsite restaurants.
All 214 air-conditioned rooms provide minibars and phones. Flat-screen TVs come with cable channels, and WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries.
Guests of Oasis Palm All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, take advantage of free valet parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Other amenities at this all-inclusive property include a fitness center, a sauna, and WiFi in public areas.
I loved the property itself. The staff was very friendly and always there for you. The food was not very good but it was decent at the restaurant Sisil’s. The fish tacos and coconut chicken were wonderful. But that was about it. Do not go to the fancy restaurants. The food was terrible.
Everyone was really nice food was great! They are way more sanitized and clean than any place in America for Covid. Felt more safe here as I always do in Cancun everyone speaks good English
Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.
It should be known that the Grand Oasis Palm and the Oasis Palm are the same resort. When you search, they come up as 2 different resorts. With the Grand you get different options.....like a refrigerator. When just booking through the Oasis Palm (not the Grand) you don't have a refrigerator in your room, or an ice bucket or any access to ice. So be prepared for not cold water. You also have to pay daily for your safe if you want one in your room, and its a key safe. If you lose the key (which we did) it was another $106 fee , so just be aware of that. Internet is also another daily fee if you need that.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
I liked everything except how they shut all restaurants and only kept one open I ate the same food for about 3 days! It got boring quick!
The resort doesn’t have enough activities for adults only. I don’t have kids and there was nothing to do.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
elevator wasnt working food was mediocre. kids eating area was away from adults. pool was excellent for kids.
Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,
Need free WiFi, more private bathrooms and better family rooms
Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,
Dear Moses, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,