Oasis Palm All Inclusive3.5 out of 5.0
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Recent guest reviews
We stayed almost a week. Rooms were really comfortable, breakfast was great in every restaurant and the staff was really polite and always there to answer any question. They charge US$10 a day for wifi service, lunchs, dinners and food near the pool could be of better quality.
1-Hotel in bad area- the water in this area is not beautiful or blue as if you were more inside the Hotel zone
Rooms needs to be updated other then that everything was great!
Love the people here they are so helpful. I would recommend.
In my 12 times visiting Cancun this has been the worst timé staying in a resort don't thing I will ever visit this place again bed sheets we're smelling all the time could not sleep because of it in some restaurant waiters we're not pleased with guests not many shoice of food allways the same at every time
We stayed here for 10 days whith 2 kids,kids liked the beach ,they dont have waves,rooms are clean,staff are doing the best to keep customer happy
Very nice ocean view, clean room but small bathroom, no bathtub. The staff was very nice and cooperative to meet our needs and upgraded to a better room
Clearly cheaper hotel than some other ones in Cancun but you get the same experience as staying at a different resort. There are more kids at this one than others but still a lot of college kids. The drinks are done being served at 1 am, which is kind of a bummer but overall a great trip!
El hotel muy buenas atenciones todo los emplea dos tienen excelente trato hacia los clientes,los cuartos excelente vistas pero no tienen refrigerador y no me gustó la comida no tienen variedad y no hay mucho que hacer dentro del hotel necesitan mejor animación porque durante el día y la noche Es muy aburrido no dah deceos de estar en el hotel.
This one has nonstop very loud live music at night with bad singers. So if you have a room with ocean view then you can't sleep till late. Hotel has too many rooms and too many guests but the poll area is good to comfortably accommodate just 1/3. So you feel like being at state fair instead of at beach resort. Drinks were totally watered down. Only 2-3 same drinks each day for those who do not drink alcohol. Desert was identical for all 5 days. Coconut only available for 45 minutes in the morning. Hotel ran out of cash to convert $ to Peso. And if you are vegetarian then all you will get is pasta. No new items in menu on any of the 5 days. I would rather suggest you go anywhere else. And if you go there then take your alcohol with you ... they mix water in the bottle to begin with so no point. Even tequila shot was pathetic and this place is in Mexico :)
1.Personnel is nice, but in restaurants/bars always look for tips, this is annoying, especially if you paid for all inclusive. management should do smth with that. 2. Some construction is going on on beach, and sometimes construction workers guys move some stuff in front of you. Not such perfect beach view that you expect to see. Same related to guys who sell some touristic crap (sunglasses, coconuts, some hand crufts, cigars etc): thay are coming to you each 2 min, even if you said no, they will try to show you the crap and ask you to buy. That's annoying. Not that want to see. Hotel management should do smth with that too. 3. In room facilities, bathroom not new and already old sometimes with mold etc dirt. No refrigerator in room but should be, they told me that will install during the day, next day same story, then next day again etc, still didn't have it.
The hotel gives you mariachi, live music, and interesting shows all nights including the Fire show (my favorite). The food is really good, and the personalized service is amazing. Thanks to Jair and Luis Chavez, we felt at home. They were the best. The rooms were confortable and serviced every day. It is close to the different commercial centers. It was an amazing experience.
We booked the room through Orbitz, but the hotel could not find our reservation when we arrived. The night staff was a staff of one (tending a line of 15) and would not help to any satisfaction. The manager would not help as well as he hid in his office. After three hours in the lobby we ended up having to book another room in the hotel. For $400, all they would give us was a nasty kids room decorated with Finding Nemo everywhere. This was not even the king size bed with an ocean view that we reserved. It was dirty, old, paint chipping off the walls, and the shower was too nasty to mention....with mold everywhere! After an hour nap, and a shower we left the room to try and secure our original reservations with the front desk....after two more hours and the rudest staff imaginable, they could not find our reservation and refused to refund our money for the night they charged us to stay, even though we already paid through Orbitz. The staff was rude, and obviously discriminates against Americans, because the majority of the clientele were local Mexicans. They would not let us leave until they charge our credit card for the first night....even though they promised us that night that it would not be charged. THEY EVEN THREATENED TO HAVE US ARRESTED! We left the hotel and stayed at the Hyatt Zilara! Best decision we could have possibly made. Avoid the Oasis Palm at all cost - it is a dump.
Food quality was disgusting. Had to wait in major long lines for dinner or lunch. No AC in lobby. AC IN THE ROOM LEAKED! WTH?
Todo tiene un precio, y lo barato sale caro. Las personas que trabajan en el hotel muy amables y tratan de de yudar lo más posible. Pero el sistema no sirve. El hotel está lleno demás, sólo dos elevadores en servicio, una espera de mínimo 5min para tomar el elevador. La comida horrible y unas líneas gigantes para poder sentarse. El sistema de las toallas es ridículo, te dan unas tarjetas, o regresas las toallas o las targetas si no te las cobran como si fueran nuebas,yo puse mis cinco toallas en unas sillas cerca de la alberca voy al baño, cuando regresó no estan. Nadie me pudo ayudar sólo me decían que las tendré que pagar. Hace mucho calor y no hay AC en ningún parte del hotel, sólo en la habitación. Es preferible pagar un poco más y tener una buena experiencia....
Service was just okay, food was the worst I have had at any resort and this was my 4th time in Cancun, only food that was worth eating was the pizza buffet and the Mexican cantina. Also for an all inclusive I thought we were nickled and dimed a lot for little things that are usually included, like room service and mini bar and the majority of different places to eat on the property that were not included. Only saving grace was the amazing amenities for kids, our kid loved every minute of it!
What I bought as all inclusive was not what I got once I was over there. There are unexpected services or amenities that you have to pay for once you get there among other common sense procedures for security such as a non smoking sign on specific areas. My daughter got burn serving herself food from the kids buffet and there are no signs warning about hot surfaces. I had to go out and buy milk for my baby because they did not have any. We were asked to pay 12 USD to be able to use towels while being on the beach. The are limited ramps. The AC was not working well in many areas and fans are very limited. Honestly it is not worthed to spend your money here. We are NOT coming back to this hotel. Overall my experience was not good.
- Free breakfast
- Free parking
- Onsite dining
Located in Avenida Kukulkan, Oasis Palm All Inclusive is within a 5-minute walk of sights such as Escenica Tower and Museum of Popular Mexican Art. This 470-room, 3.5-star resort welcomes guests with 6 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also a short walk from Langosta Beach and Linda Beach.
Free breakfast is included with your stay. This resort is home to 6 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.
Guests can expect WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries.
Oasis Palm All Inclusive features a full-service spa, an outdoor pool, and a children's pool. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this all-inclusive resort include a fitness center, a sauna, and WiFi in public areas.