Sandos Caracol Nature Resort & Water Park All Inclusive

Choose dates to view prices

Where to?

Dates

March 2026

April 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All inclusive
Parking included
Free WiFi

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Quinta Avenida
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪47 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

419 sq ft
Sleeps 4

Suite Master with Pool View

667 sq ft
Sleeps 4

Suite Premium with Pool View

667 sq ft
Sleeps 4

Room Superior

322 sq ft
Sleeps 4

Pool View Superior

Good

Ocean view
420 sq ft
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Ocean view
667 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Ocean view
667 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Garden view
322 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

Garden view
441 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Garden view
689 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Garden view
420 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Garden view
441 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Garden view
667 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

441 sq ft
Sleeps 2

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 5

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 5

Suite Premium with Garden View

688 sq ft
Sleeps 2

Suite Premium with Garden View

688 sq ft
Sleeps 2

Suite Premium

688 sq ft
Sleeps 3

Suite Premium

688 sq ft
Sleeps 4

Suite Premium

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 5

Suite Premium with Garden View

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 5

About the neighborhood

Playa del Carmen

Located in Corasol within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Nature Resort & Water Park All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a free water park.

What's nearby

Playa Xcalacoco - 14 min walk - 0.8 miles
Gran Coyote Golf - 5 min drive - 1.1 miles
Quinta Avenida - 9 min drive - 3.3 miles
Maroma Beach - 19 min drive - 10.0 miles
Xcaret Eco Theme Park - 20 min drive - 10.3 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk
‪Las Máscaras - ‬4 min walk
‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 hot tubs.

Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Free minibar, in-room safe, desk, free WiFi

Pool
All inclusive
Spa
Kids pool

$269 nightly

Apr 12 - Apr 13

Total with taxes and fees

Pool
Hot tub
All inclusive
Spa

$713 nightly

Apr 12 - Apr 13

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

Property Registration Number 008-007-006283/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of Mar 14, 2026, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on Mar 22, 2026 start from $322, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Sandos Caracol Nature Resort & Water Park All Inclusive?

This property is situated in Corasol within a short 12-minute walk of Playa Xcalacoco and also 9 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Is parking available on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Sandos Caracol Nature Resort & Water Park All Inclusive?

Spa Sandos is the property's spa and services include deep-tissue massages, Thai massages, reflexology, and hydrotherapy.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a casino?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a casino.

Will I find an indoor pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and 5 hot tubs.

What amenities will couples enjoy at Sandos Caracol Nature Resort & Water Park All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and some guestrooms include private plunge pools and fireplaces.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a hot tub?

Yes, guests can enjoy 5 spa tubs at this all-inclusive property.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant with a breakfast menu?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a restaurant that serves breakfast.

Will Sandos Caracol Nature Resort & Water Park All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Nature Resort & Water Park All Inclusive.

Are there connecting rooms at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Caracol Nature Resort & Water Park All Inclusive?

The closest major airport to Sandos Caracol Nature Resort & Water Park All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Are there rooms with balconies at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, every guestroom at Sandos Caracol Nature Resort & Water Park All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Caracol Nature Resort & Water Park All Inclusive host weddings?

There are wedding services available at Sandos Caracol Nature Resort & Water Park All Inclusive if that's in your vacation plans.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

4/10 Poor

Maurice

Traveled with family and small children

Dec 30, 2025

Disliked: Property conditions & facilities

The hotel itself had a lot of greeneries, which was nice, but the main issue was the management, it is pretty poor. The room had a lot of broken little stuff, the air conditioning was leaking water, on top of the TV and outlets... we had to change room as we did not had 2 beds (like we booked) and they lost all our luggage in the transfer, they sent everything to the wrong room ... we had to go through the management to finally get everything back after several hours. And the food is horrible, it is an all inclusive, was not expecting 5 stars food, but it was really bad. Anyway, will never go back to a Sandos chain hotel.

Stayed 7 nights in Dec 2025

10/10 Excellent

Tomasz

Dec 27, 2025

Stayed 5 nights in Dec 2025

6/10 Okay

Christina

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Dec 14, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Breakfast ran out of coffee and basically gave me a cup of milk. AC on the ceiling randomly started gushing out water/liquid? Bathrooms were flooded and all seemed to need major repairs. Not enough entertainment. Kid area cannot be used for kids under 4 so there isn’t anything to do other than 10am-11am. Also times on the app and website do not match up. Kid area and certain restaurants would be closed sooner than the app showed. Kid pool area ran out of stuff constantly and gave me a hot dog and a beef patty without any buns. Kid pool also had shards of broken plastic cups. Workers are none existent, everything just seems like a huge safety hazard. Very disappointed with my stay. Not enough activities or entertainment.

Stayed 4 nights in Dec 2025

10/10 Excellent

Brent Lee

Traveled with family

Dec 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything exceptional

Stayed 6 nights in Nov 2025

2/10 Terrible

Nicole

Dec 12, 2025

Stayed 7 nights in Dec 2025

2/10 Terrible

Thomas

Dec 11, 2025

I have nothing good to say about this hotel

Stayed 10 nights in Nov 2025

10/10 Excellent

Rachel

Traveled with family

Dec 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, good food, lots to do!!

Stayed 7 nights in Nov 2025

4/10 Poor

Kaylee

Traveled with partner

Dec 10, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

My recent stay at the Sandos Caracol Eco Resort was far from the eco-friendly paradise I had envisioned. While the resort offered a beautiful natural setting and a water park, the overall experience was marred by significant drawbacks. The stunning turquoise ocean and white sand was without a doubt, the highlight of my trip. The food on the other hand was a major disappointment. The food was not only poor quality but also excessively greasy. It was clear that the kitchen staff prioritized quantity over quality, leaving s heavy, unpleasant feeling after each dining experience. But the worst part of the whole trip was the staff. The interactions were frequently unpleasant. Rudeness seemed to be the normal, with the employees, which made me and my partner feel uncomfortable the whole stay. The beautiful ocean couldn't compensate for the food and rude staff. would not recommend visiting.

Stayed 7 nights in Nov 2025

10/10 Excellent

Esequiel

Dec 10, 2025

Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group

Stayed 6 nights in Nov 2025

10/10 Excellent

CYNTHIA

Dec 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast was amazing. I just wish the Mascaras restaurant had dinner buffet again. The property has so many beautiful things to see. This my top favorite resort. Fun for the kids and adults. Sandos has the best shows ever! Also, this was our first time in December let me tell you the beach was gorgeous!

Stayed 4 nights in Dec 2025

8/10 Good

Rigoberto, Napa

Dec 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2025

10/10 Excellent

Rob Stanley

Dec 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters

Stayed 14 nights in Nov 2025

10/10 Excellent

Noemi

Traveled with family

Dec 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very attentive staff.

Stayed 5 nights in Nov 2025

10/10 Excellent

Abhishek

Traveled with family and small children

Dec 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was great, clean and spacious.

Stayed 6 nights in Nov 2025

10/10 Excellent

Jonathan

Traveled with partner, Traveled with family

Dec 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was great!

Stayed 7 nights in Nov 2025

6/10 Okay

Kyle

Dec 4, 2025

Staff did not work very hard to accommodate room requests. 3 out of 4 of us got very sick during stay. Kids enjoyed water park. I enjoyed natural beauty of resort.

Stayed 7 nights in Nov 2025

4/10 Poor

Liza

Traveled with family

Dec 2, 2025

Liked: Staff & service

The property it’s beautiful set in tropical jungle like grounds with lots of wildlife. The rooms are comfortable, the patio felt like fish bowl so a little cramped If you don’t have children under 6 I would advise against it as the majority of guests all had children. The dining is limited with large lines waiting for food and rude guests. The drinks are ok although do feel watered down. AVOID AT ALL COSTS the beach massages, there are not resort affiliated so no fault of the resort but I had a horrible experience with inappropriate touching and language. Overall the staff are lovely, the type of guest we were surrounded by was the main issue

Stayed 7 nights in Nov 2025

8/10 Good

Marc, Carstairs

Traveled with family and small children

Dec 2, 2025

Liked: Cleanliness, property conditions & facilities

The resort is gorgeous with animals all over the resort. Nice little water falls and plenty of paths to walk around on. The water slides have restrictions for heights so be aware I believe most of them are 1.2meters. The lineups for food and drinks were always long and wait times were a bit concerning. Getting into the el a cartes was almost impossible only got into one for the week. Other then that it was a good stay

Stayed 7 nights in Nov 2025

2/10 Terrible

Adrian

Dec 2, 2025

Stayed 8 nights in Nov 2025

10/10 Excellent

Lisset

Dec 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great

Stayed 3 nights in Nov 2025

10/10 Excellent

Bree

Traveled with family

Dec 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so much to do and see, great for families!

Stayed 5 nights in Nov 2025

2/10 Terrible

Gurmit, Delta

Nov 30, 2025

Disliked: Staff & service, property conditions & facilities

Stayed 7 nights in Nov 2025

10/10 Excellent

paul

Traveled with family

Nov 30, 2025

Liked: Amenities

Beautiful grounds, lots of activities and friendly staff.

Stayed 2 nights in Nov 2025

8/10 Good

Dianey

Traveled with family

Nov 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was perfect, except for the food they need to put a real Mexican food restaurant!!

Stayed 6 nights in Nov 2025

10/10 Excellent

Richard

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

So much fun ! So much to do !

Stayed 5 nights in Nov 2025

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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