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Fairmont Mayakoba Riviera Maya - All Inclusive

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A poolside area with a view of the beach, lounge chairs, and thatched umbrellas.
Property video
Beach/ocean view
Premium Suite, 1 King Bed, Non Smoking, Beachfront | Living area | LED TV, pay movies
A beach with waves and a sunset.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • All inclusive
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪14 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪26 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Garden View

A hotel room with a large bed, a balcony with a view, and a ceiling fan.

Fairmont, Room, 1 King Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

A hotel room with two beds, a balcony, a ceiling fan, and a view of the outdoors.

Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

9.8 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

A hotel room with a bed, a desk, a television, a balcony with a view of greenery.

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 462 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

A hotel room with two beds, a TV, a desk, and a balcony with a view of trees.

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 462 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

A modern hotel room with a large bed, wooden ceiling, and a view of greenery outside.

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

9.6 out of 10
Exceptional
(5 reviews)
  • Canal view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

9.4 out of 10
Exceptional
(8 reviews)
  • Canal view
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

A lakeside hotel with multiple-story buildings, a sandy pathway, and lush greenery.

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

  • Canal view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Beach Area Casita, Room, 1 King Bed, Canal View

A modern hotel room with a large bed, a flat-screen TV, a balcony with outdoor seating, and a view of greenery.

Beach Area Casita, Room, 1 King Bed, Canal View

  • Canal view
  • 462 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Area Casita, Room, 2 Queen Beds, Canal View

A hotel room with two beds, a balcony with a view of trees, and a wooden ceiling.

Beach Area Casita, Room, 2 Queen Beds, Canal View

  • Canal view
  • 505 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 king bed

A modern bedroom with a large bed, a sofa, a ceiling fan, and a TV on the wall.

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 king bed

  • Canal view
  • 1108 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bambu Suite, 1 King Bed, Private Pool, View

A hotel room with a bed, a chair, a table, a lamp, and a balcony.

Bambu Suite, 1 King Bed, Private Pool, View

  • Canal view
  • 1851 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Coral Suite, 1 King Bed, Private Pool

A modern living room with a large sectional sofa, a marble coffee table, and a view of a swimming pool.

Coral Suite, 1 King Bed, Private Pool

  • Canal view
  • 1496 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for La Tortuga Suite, 1 King Bed, Private Pool, View

A spacious bedroom with a large bed, a ceiling fan, and a view of an outdoor deck with a pool and furniture.

La Tortuga Suite, 1 King Bed, Private Pool, View

  • Canal view
  • 2131 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

A poolside area with lounge chairs, a thatched-roof structure, and a view of the ocean.

El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

  • Ocean view
  • 2206 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

A hotel room with a large bed, a balcony with a view, and a ceiling fan.

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

8.0 out of 10
Very good
(2 reviews)
  • Resort view
  • 436 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

A hotel room with two beds, a balcony, a ceiling fan, and a view of the outdoors.

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • Resort view
  • 436 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront | Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 963 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

Premium Suite, 1 King Bed, Non Smoking, Beachfront | Premium bedding, Select Comfort beds, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 1075 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 914 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Family Room, Connecting Rooms (Garden)

A bathroom with a bathtub, a vanity with a mirror, and a window with blinds.

Family Room, Connecting Rooms (Garden)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 947 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Lagoon view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service | Premium bedding, Select Comfort beds, in-room safe, desk

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

  • Ocean view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Fairmont Mayakoba Riviera Maya - All Inclusive places you next to El Camaleón Mayakoba Golf Course and within a 3 miles (5 km) of Gran Coyote Golf. This 401-room, 5-star property has 5 outdoor pools along with a golf course and a full-service spa.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min walk - 0.5 miles
  • Quinta Avenida - 13 min drive - 6.2 miles
  • Maroma Beach - 14 min drive - 7.0 miles
  • Playa del Carmen Main Beach - 14 min drive - 6.4 miles
  • Xcaret Eco Theme Park - 26 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪El Charro - ‬5 min drive
  • ‪Restaurante Chaká - ‬5 min drive
  • ‪Restaurante Lucca - ‬5 min drive
  • ‪KOI - ‬16 min walk
  • ‪La Copa - ‬5 min drive

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

Fairmont Mayakoba Riviera Maya - All Inclusive features a golf course, a full-service spa, and 5 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for USD 256.00 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a children's pool, a 24-hour gym, and a sauna.
Guests can expect free WiFi and LED TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with premium bedding ensure a restful night. Furnished balconies, coffee makers, and free newspapers are also standard.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

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Fairmont Mayakoba
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  • Pool
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  • All inclusive available
  • Pet friendly
9.2 out of 10, Wonderful, 1,000 reviews
$355 nightly
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Sep 28 - Sep 29
Total with taxes and fees
Fairmont Mayakoba

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 41 for adults and USD 35 for children
  • 2 beach bars
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cielo at Maykana
  • Gaia at Maykana
  • Hix Bar & Lobby Lounge
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Library
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spelunking
  • Steam room
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Computer station
  • Conference center (27,710 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Early check-in subject to availability

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 55.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 38.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Housekeeping
  • In-room bottled water
  • Pool access
  • Sporting facilities or equipment
  • Valet parking

These are all of the charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 41 for adults and USD 35 for children
  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen

Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen

Fairmont Mayakoba Riviera Maya All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Fairmont Mayakoba Riviera Maya - All Inclusive?

Fairmont Mayakoba Riviera Maya - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Fairmont Mayakoba Riviera Maya - All Inclusive?

As of Sep 17, 2026, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba Riviera Maya - All Inclusive on Sep 18, 2026 start from $859, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Fairmont Mayakoba Riviera Maya - All Inclusive?

This property is located in Playa del Carmen, just steps from El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Punta Esmeralda Beach within a short drive.

Is there a spa at Fairmont Mayakoba Riviera Maya - All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, beach massages, detox wraps, and hydrotherapy.

Does Fairmont Mayakoba Riviera Maya - All Inclusive include a casino?

No, Fairmont Mayakoba Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Fairmont Mayakoba Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 6:00 AM and 8:00 PM.

Does Fairmont Mayakoba Riviera Maya - All Inclusive have a restaurant that serves breakfast?

Yes, Fairmont Mayakoba Riviera Maya - All Inclusive has 8 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Fairmont Mayakoba Riviera Maya - All Inclusive allow pets to stay for free?

Although they can't stay for free, pets are welcome at Fairmont Mayakoba Riviera Maya - All Inclusive for a fee of USD 25 per pet, per night. The property also provides food and water bowls.

Where is the closest airport to Fairmont Mayakoba Riviera Maya - All Inclusive?

The closest major airport to Fairmont Mayakoba Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.5 mi away (263 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 29.3 mi away (41-minute drive).

Does Fairmont Mayakoba Riviera Maya - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Fairmont Mayakoba Riviera Maya - All Inclusive if you plan to say "I do" during your trip.

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 618 out of 762 reviews
Rating 8 - Good. 100 out of 762 reviews
Rating 6 - Okay. 28 out of 762 reviews
Rating 4 - Poor. 11 out of 762 reviews
Rating 2 - Terrible. 5 out of 762 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

RIGOBERTO DELFINO ALMANZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comida excelente, el personal muy amable
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

isai Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
los camastros del área de la piscina de adultos estaban un poco deteriorados , pero todo lo demas estuvo genial
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout and the bikes. Luis and Ali took great care of us.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Jacqueline Nagarian

Liked: Cleanliness, staff & service, property conditions & facilities
No me encantó esta vez ya que por ser temporada baja estaba muy escaso los bufetes, los restaurantes cerrados y cerraban temprano muchas cosas
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Alexis

A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in contact with the hotel 3 months prior and as soon as he arrived - had he not argued about it he wouldn’t have got to go diving. The food at the beach restaurant was terrible. Others in our group paid extra for a lagoon view and didn’t get one (due to the big booking). Prior guests leftover dinner (mouldy) left in room fridge. Mini bar not provided until asked (even though we were all inclusive). Surprise extra charges at the spa. No details of what is/isnt included in all inclusive provided as check-in. Overall it has the potential to be incredible but they need more staff, particularly when hosting conferences so as to not make paying holiday guests feel like second rate citizens. It’s was not a cheap holiday - I expected more.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Rachelle Anne Garzon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Mayakoba is the best resort that I've ever been to. The vibe of the resort is peaceful and relaxing. The staff were incredibly helpful before I even arrived, helping me reserve dinners at the restaurants, my excursions and my spa appointment. They remained attentive throughout my stay. The resort is beautiful and the restaurants and other amenities were the highest quality. I strongly recommend the all-inclusive option so you can fully enjoy the restaurants. Thank you to Rocio, Rodolfo, Miguel, Alexa, Dayana, Miguel and the rest of the staff who made my vacation so wonderful.
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Garrett

Liked: Cleanliness
My family had a fabulous time staying at Fairmont. We thought the food was very very good & loved the design of the resort. I went during Easter/Spring break and felt that the resort was spread out enough to provide guests more than enough space to enjoy the property without feeling like there’s too many people. It felt like a luxury stay but the vibe can still be casual. The beach pool was never busy. I was so surprised. That was nice. We visited Banyan Tree and the new Alila property and while I admired both of them for their unique qualities, I’m very happy we chose Fairmont. I loved the canals and bike paths and the much more mature/developed nature of the landscaping since this resort was the first one built and has been established longer. Nothing felt old or outdated. The Delux King Casita Suite was lovely. Very spacious. The butler was a nice touch. We booked reservations ahead of time but honestly, it seemed like we didn’t even need a resy once we showed up. Some times it felt like we had the place to ourselves which felt so nice
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

OSMEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ An unforgettable luxury experience at Fairmont Mayakoba Our stay at Fairmont Mayakoba was simply exceptional from start to finish. The property is breathtaking—surrounded by lush mangroves, canals, and pristine beachfront that feels both private and serene. The service truly stands out. Every staff member was attentive, professional, and genuinely welcoming, making us feel valued at every moment. The rooms were spacious, spotless, and beautifully designed, blending modern comfort with natural elegance. Dining was another highlight. The variety of restaurants offered high-quality cuisine with incredible flavors, and the presentation was always top-tier. Whether breakfast, lunch, or dinner—everything exceeded expectations. The amenities are world-class: relaxing pools, a stunning beach, spa services, and activities for both adults and kids. It’s the perfect destination whether you’re traveling as a couple, with family, or for a special occasion. Overall, Fairmont Mayakoba delivers a true 5-star experience. Highly recommended—we will definitely be coming back!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
activities for all ages as well as several pools beaches and aquatic sports
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th food was amazing The staff was amazing The beach was amazing Only thing was hoping for bikes with gears But everything was wonderful
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely except they have a bad steakhouse
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Jonathan Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Rowland Redmond

Liked: Cleanliness, amenities, property conditions & facilities
Food, service
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Stathy

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and service was excellent
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Jayma Calgiano

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, fantastic service, gorgeous spaces, the staff are amazing, but tips are not included in the all inclusive expense which was disappointing.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Valeriy

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional stay! Super clean rooms and grounds, great cocktails, beautiful well kept grounds, delicious food (better than any other all inclusive resort) incredible nature, all green around, and most importantly top service. Breakfast buffet was OK, when it was hosted in the Italian restaurant the options were underwhelming, when it was moved to its main location (Mexican restaurant?) it got better but was still just OK. I also wish they had more activities for kids (outside of kids club). But these are just minor things. Would definitely stay again!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Levi

Staff was amazing, room was great and the weather was perfect
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Gabor J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Would definitely come back! Service was incredible! Shout out to Oscar at Hix and Gilberth at the beach!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Fairmont! The service was wonderful — every staff member we met was friendly, attentive, and genuinely dedicated to making our stay special. The resort is beautiful, well-maintained, and perfect for families. We can’t wait to come back!
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

Thomas

Liked: Cleanliness
Clean room. Good food. Enjoyable
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place in all riviera Maya.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a truly beautiful resort with beautiful rooms, incredible staff with amenities that are fitting with the expectations.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Delaney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic - will be going back!
Stayed 6 nights in Sep 2025
Verified review

4/10 Poor

Paola

Liked: Cleanliness
Disliked: Staff & service, amenities
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
Stayed 3 nights in Sep 2025