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Hacienda Real del Caribe

3.5 star property

Choose dates to view prices

Photo gallery for Hacienda Real del Caribe

Outdoor pool
Garden
Standard superior queen | View from room
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪14 min walk‬

Room options

View all photos for Standard double queen

Premium bedding, minibar, in-room safe, desk

Standard double queen

8.8 out of 10
Excellent
(52 reviews)
  • 65 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard superior queen

Premium bedding, minibar, in-room safe, desk

Standard superior queen

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

Superior Queen

  • Sleeps 2

Double Queen

  • Sleeps 4

Junior Suite

  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hacienda Real del Caribe is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 3.5-star hotel has 58 rooms and welcomes guests with a restaurant, an outdoor pool, and a rooftop terrace.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Calle 12 - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Central Square - 3 min walk - 0.2 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪Ipanemas Steak House - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk

About this property

Hacienda Real del Caribe

At Hacienda Real del Caribe, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 85 per vehicle one-way, as well as an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Additional amenities include free newspapers, a terrace, and a garden.
Plasma TVs come with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, free local calls, and ceiling fans are also available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Hacienda Real del Caribe?

Hacienda Real del Caribe offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hacienda Real del Caribe?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Hacienda Real del Caribe on Jun 26, 2026 start from $59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hacienda Real del Caribe?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. You'll also find Playacar Beach and Mamitas Beach less than a mile away.

Is parking available on site at Hacienda Real del Caribe?

No, there isn't parking available at the hotel.

Does Hacienda Real del Caribe include a casino on the premises?

No, Hacienda Real del Caribe doesn't have a casino.

Is there an indoor pool at Hacienda Real del Caribe?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hacienda Real del Caribe?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Hacienda Real del Caribe have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hacienda Real del Caribe have a restaurant with a breakfast menu?

Yes, Hacienda Real del Caribe serves continental breakfast for a surcharge each morning at MAGNOLIAS.

Does Hacienda Real del Caribe allow pets to stay for free?

No, pets and service animals aren't allowed at Hacienda Real del Caribe.

Does Hacienda Real del Caribe have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hacienda Real del Caribe?

The closest major airport to Hacienda Real del Caribe is Cozumel Intl. Airport (CZM), which is 21.9 mi away (256 minutes by car).

Are there rooms with balconies that I can book at Hacienda Real del Caribe?

Yes, some guestrooms at Hacienda Real del Caribe offer a balcony.

Hacienda Real del Caribe Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 473 out of 1003 reviews
Rating 8 - Good. 305 out of 1003 reviews
Rating 6 - Okay. 134 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and great location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant and clean place. Would stay again. Location is perfect
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Everything was super close and hotel was nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location! Comfy beds and friendly staff!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service
Tranquil Hotel Close to 5 and clean
Stayed 1 night in Dec 2025
Verified

8/10 Good

Azam Rizwan

Liked: Cleanliness
Clean big room, good room service excellent location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

PEDRO

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Jaskirat

Liked: Cleanliness, staff & service, amenities
Room size was big and also the location is perfect if you want to enjoy night life of Playa. We loved it.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Bharat Bhushan

This is next to main shopping area we love it and safe place
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in this hotel we like so much Close to everything including beach restaurants and buses
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with air conditionning Good breakfast Great area for entertainment Taxi service to airport Clean swimming pool
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Odalys

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Lovely hotel with inviting courtyard and great location near the square and amenities. I rented a bike for my stay which made getting around even easier (Playa del Carmen is a great city for cycling). The room was clean and spacious. Staff were courteous and pleasant. Would absolutely stay here again.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful, 1 block from 5th avenue. They have parking which was great
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tjeerdo

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely classic Mexican hotel, home away from home!
Stayed 15 nights in Mar 2025
Verified

10/10 Excellent

Edel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and near shops and restaurants
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, ac was affective. Good breakfast option. Walkable location.
Stayed 4 nights in Nov 2025
Verified

4/10 Poor

Andrea

Liked: Cleanliness, property conditions & facilities
Hotel is in great location, nice place. But beds are hard as rock, it was a Wednesday when we booked and they had a party or reunion in the patio rooftop super loud and screaming until 4am you could’ve heard everything. It was so hard to go to sleep, so I do not recommend this hotel.
Stayed 1 night in Dec 2025
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and conveniently located.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again. Convenient location.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Music from nearby bar until 03:00
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Was nice!
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area
Stayed 2 nights in Dec 2024