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Hotel Hacienda Paradise

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel Hacienda Paradise

A hotel entrance with a sign reading "Hacienda Paradise."
A spacious lobby with wicker furniture, a reception desk, and potted plants.
A balcony with a view of a pool, surrounded by lush greenery and white columns.
A hotel room with a bed, a ceiling fan, a nightstand with a lamp, a view of the outdoors through a window, and a door leading to a balcony.
A swimming pool surrounded by potted plants and a building with a thatched roof.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Double Room Standard

Room

Double Room Standard

  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Balcony

A hotel room with a bed, two bedside tables with lamps, a ceiling fan, and a view of greenery outside.

Room, Balcony

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Balcony

A hotel room with two beds, a ceiling fan, a balcony with a view, and a desk with a chair.

Quadruple Room, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

A hotel room with a large bed, a nightstand with a lamp, and a view of the outdoors through a sliding door.

Room, Poolside

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

A hotel room with a bed, a nightstand, and a view of the outdoor area through a sliding glass door.

Quadruple Room, Poolside

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room

A neatly made bed with a patterned bedspread, a headboard with a geometric design, and a bedside lamp.

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Standard

Room

Double Room Standard

  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Standard

Room

Twin Room Standard

  • 322 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Playa del Carmen

Located in Gonzalo Guerrero, Hotel Hacienda Paradise is next to popular attractions like Quinta Avenida and Quinta Alegría Shopping Mall. This 33-room, 3.5-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and an outdoor pool.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Central Square - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬1 min walk
  • ‪Euro Grill - ‬2 min walk

About this property

Hotel Hacienda Paradise

Guests of Hotel Hacienda Paradise enjoy features like an outdoor pool, free WiFi in public areas, and a library. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include express check-out, a terrace, and an ATM.
Guests can expect to find TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Other amenities include ceiling fans, safes, and wardrobes or closets.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 7 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Is free cancellation available at Hotel Hacienda Paradise?

Hotel Hacienda Paradise provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hotel Hacienda Paradise?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Paradise on Oct 15, 2026 start from $36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel Hacienda Paradise?

This hotel is situated in Gonzalo Guerrero, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Will I be able to park at Hotel Hacienda Paradise?

No, this hotel doesn't offer parking.

Does Hotel Hacienda Paradise feature a casino on the premises?

No, Hotel Hacienda Paradise doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda Paradise?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What amenities will couples enjoy at Hotel Hacienda Paradise?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and proposal/romance packages.

Does Hotel Hacienda Paradise have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hotel Hacienda Paradise have a restaurant with a breakfast menu?

Yes, Hotel Hacienda Paradise serves free continental breakfast at Coloretta each morning.

Will Hotel Hacienda Paradise allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Hacienda Paradise.

Does Hotel Hacienda Paradise have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Hacienda Paradise?

The closest major airport to Hotel Hacienda Paradise is Cozumel Intl. Airport (CZM), which is 22.4 mi away (257 minutes by car).

Can I book a room with a balcony at Hotel Hacienda Paradise?

Yes, some guestrooms at this hotel offer either a furnished balcony/patio and a patio where guests can enjoy garden and pool views.

Hotel Hacienda Paradise Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 279 out of 620 reviews
Rating 8 - Good. 183 out of 620 reviews
Rating 6 - Okay. 80 out of 620 reviews
Rating 4 - Poor. 37 out of 620 reviews
Rating 2 - Terrible. 41 out of 620 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so sweet and attentive. The property was very beautiful. I would 100% stay here again
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, very affordable!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
The staff were very helpful and kind. The location was the best, as it was close to 5th Avenue for shopping, the beach to relax and restaurants/bars to explore local tastes. I
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Pros was the pool and it was quiet.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost is very accurate and my only "comment" will be for the installations 9/10. The room has hot water, Wifi, Pool, and is located in a very well area.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Vanessa and colleagues were absolutely fantastic the whole time we stayed.
Stayed 9 nights in Dec 2025
Verified review

8/10 Good

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on this site do not even come close to what you see in this property. The room was slightly dirty, the pool
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Good clean room great atmosphere . I would come back. Thank you for the hospitality
Stayed 9 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room clean staff great
Stayed 11 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Pleasant place to relax, especially with the greenery around the pool. No covers on beds, just sheets; ‘breakfast’ was coffee, water and pre-cooked toast with jam, not even cream. Some rooms have fridges but not all, no glassware. We got what we paid for though, and location was perfect.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Good hotel overall, need updates
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
I travel a lot. In all my years, this was the absolute worst, most despicable place I have ever stayed at. The hotel itself was decent. But the staff, just awful. The sourpuss, unhelpful receptionist. The rude, aggressive manager. Just a terrible experience overall. The client's happiness does not matter AT ALL at this hotel. I would rather sleep on the street than stay one more night at this dump.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and polite , and very helpful! Thank you.
Stayed 7 nights in Oct 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities
Great locations! Poor breakfast
Stayed 6 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and kind.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execelente
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

Hotel to old and restaurant service very bad
Stayed 2 nights in Oct 2025