Hotel Hacienda Paradise

Colonial hotel with free breakfast and spa services

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Room, Balcony | Premium bedding, in-room safe, individually decorated

Room, Poolside | Premium bedding, in-room safe, individually decorated

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk
Breakfast included
Room service
Housekeeping
Spa
Pool

Explore the area

Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710

Quinta Avenida
‪2 min walk‬
Playa del Carmen Main Beach
‪6 min walk‬
Mamitas Beach
‪6 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪59 min drive‬

Room options

Deluxe Room

Sleeps 3
1 King Bed

Quadruple Room, Poolside

377 sq ft
Sleeps 4
2 Double Beds

Quadruple Room, Balcony

Very good

323 sq ft
Sleeps 4
2 Double Beds

Room, Poolside

Excellent

377 sq ft
Sleeps 3
1 King Bed

Premium bedding, in-room safe, individually decorated

Standard Room

Sleeps 2
1 Double Bed

Room, Balcony

323 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Hacienda Paradise is next to popular attractions like Quinta Avenida and Quinta Alegría Shopping Mall. This 33-room, 3.5-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and an outdoor pool.

What's nearby

Quinta Avenida - 2 min walk - 0.1 miles
Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
Playa del Carmen Main Beach - 6 min walk - 0.4 miles
Mamitas Beach - 6 min walk - 0.4 miles
Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Bloody Mary Food Drinks & Rock - ‬2 min walk
‪Señor Frogs - ‬2 min walk
‪McCarthy's Irish Pub - ‬1 min walk
‪Ambasciata d'Italia Ristorante - ‬2 min walk
‪Reina Roja Hotel - ‬1 min walk

About this property

Hotel Hacienda Paradise

Colonial hotel with free breakfast and spa services

At Hotel Hacienda Paradise, guests have access to an outdoor pool, free WiFi in public areas, and spa services. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a library, express check-out, and a terrace.

Guests can expect to find TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Other amenities include ceiling fans, safes, and wardrobes or closets.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

Similar properties

Pool
Spa
Free WiFi
Air conditioning

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
Street parking available

Food and drink

Free continental breakfast available daily 7:00 AM to 11:00 AM
A restaurant
Snack bar/deli

Restaurants on site

Coloretta

Things to do

Bicycle rentals
Library
Outdoor pool

Family friendly

Art supplies
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Guidebooks
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance

Outdoors

Beach towels
Pool loungers
Pool umbrellas
Terrace

Spa

Deep-tissue massages
Facials
Hot stone massages
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance

1 building
2 floors
Colonial architecture
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Free toiletries
Hair dryer (on request)
Rainfall showerhead
Shower
Towels provided

Entertainment

HDTV with cable channels

Food and drink

Free bottled water
Limited room service

Access via exterior corridors
Air conditioning
Ceiling fan
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

One child 7 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
Noise-free rooms can't be guaranteed.

Property is also known as

Boutique Paradise

Hacienda Boutique Hotel

Hacienda Paradise

Hacienda Paradise Boutique

Hacienda Paradise Boutique Hotel

Hacienda Paradise Boutique Hotel Playa del Carmen

Hacienda Paradise Boutique Playa del Carmen

Hacienda Paradise Hotel

Hotel Boutique Hacienda

Hotel Hacienda Paradise

Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen

Hotel Hacienda Paradise Boutique

Hacienda Paradise Boutique Hotel Xperience Hotels

Hacienda Paradise Boutique Xperience Hotels Playa del Carmen

Hacienda Paradise Boutique Xperience Hotels

Hotel Hacienda Paradise Hotel

Hotel Hacienda Paradise by BFH

Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Is free cancellation available at Hotel Hacienda Paradise?

Hotel Hacienda Paradise provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see within easy reach of Hotel Hacienda Paradise?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Hotel Hacienda Paradise?

No, there isn't parking at this hotel.

Is there a spa at Hotel Hacienda Paradise?

Spa services at the hotel include sports massages, deep-tissue massages, and reflexology.

Does Hotel Hacienda Paradise feature a casino on the premises?

No, Hotel Hacienda Paradise doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda Paradise?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Hotel Hacienda Paradise?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside restaurant, and proposal/romance packages.

Does Hotel Hacienda Paradise have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Hotel Hacienda Paradise have a restaurant with a breakfast menu?

Yes, Hotel Hacienda Paradise serves free continental breakfast at Coloretta each morning.

Will Hotel Hacienda Paradise allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Hacienda Paradise.

Are there connecting rooms at Hotel Hacienda Paradise?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Hacienda Paradise?

The closest major airport to Hotel Hacienda Paradise is Cozumel Intl. Airport (CZM), which is 22.4 mi away (257 minutes by car).

Are there rooms with balconies that I can book at Hotel Hacienda Paradise?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or pool views.

Hotel Hacienda Paradise Reviews

8.4

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

8/10 Good

Nataniel

Traveled with family and small children

Aug 6, 2025

Liked: Cleanliness, staff & service

Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.

Stayed 1 night in Aug 2025

6/10 Okay

Irma

Traveled with partner

Jul 5, 2025

Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.

Stayed 4 nights in Jun 2025

6/10 Okay

Robyn

Traveled with group

Apr 13, 2025

Liked: Cleanliness

Disliked: Amenities

Good: The location was very convenient and walkable to a lot of things. Bad: The staff were not very friendly. I was never once greeted while walking through the lobby during my stay. When I first checked in, the room had a strong, bad odor (like mildew) and was very noisy from workers tearing up the street a few feet outside my door. I asked to move rooms and was thankfully moved to a room on the other side of the property that was quieter and did not smell bad. This was definitely an older property that could benefit from updates. I was only given 2 bath towels. No hand towels or wash cloths. There was only a sheet on the bed, no blanket. "Included" breakfast was (bad) coffee and a piece of toast. The breakfast you could pay for was cheap but not great (pretty greasy overall). Overall, I would not stay here again. There are other better nearby options.

Stayed 4 nights in Apr 2025

2/10 Terrible

Katerina

Mar 25, 2025

Stayed 1 night in Mar 2025

8/10 Good

Sotero De Gabriel, Woodcliff Lake

Mar 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good times

Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Mar 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.

Stayed 1 night in Mar 2025

8/10 Good

Sonia

Traveled with family

Mar 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a beautiful and charming hotel. The best part was having breakfast in the palapa overlooking the courtyard with the pool and all the tropical plants. Included breakfast is only coffee and toast with margarine and jam, but they have menu option you can pay for which were delicious and economical.The room was clean, the shower was good, and the bed was comfy. The only issue was that our patio door did not have a functioning lock. Although they said they would send someone to fix it, they never did, so we had an unlocked door for our whole stay. The beach is a 15 minure walk away. The area is close to shops, bars and restos so be prepared to hear music well into the night. This did not bother us. However, there was also construction noise all night which was more annoying, though not enough to interfere with our ability to sleep. All in all it was a good value.

Stayed 5 nights in Feb 2025

2/10 Terrible

Verified traveler

Mar 2, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Never again

Very loud! The staff does nothing about people playing loud music in their rooms late at night or being out in the pool after closing. The internet is beyond awful. They advertise high speed internet and it barely worked the whole time I was there. Their "breakfast included" is stale toast and water or tea. The housekeeping staff is amazing and my room was kept very clean but that's the only good thing I can say about the hotel.

Stayed 28 nights in Jan 2025

10/10 Excellent

Matt

Feb 19, 2025

Liked: Amenities

Awesome

Stayed 1 night in Jan 2025

6/10 Okay

Jennifer J

Feb 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost.

Stayed 8 nights in Feb 2025

4/10 Poor

Alexander

Traveled with partner

Feb 6, 2025

Disliked: Staff & service, property conditions & facilities

The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day.

Stayed 3 nights in Feb 2025

6/10 Okay

Zacharie

Jan 3, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 7 nights in Dec 2024

6/10 Okay

nitin kumar

Traveled with partner

Jan 2, 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Bad service , bad breakfast , nobody available to help u

Stayed 4 nights in Dec 2024

10/10 Excellent

javier

Traveled with partner

Dec 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place

Stayed 3 nights in Dec 2024

6/10 Okay

Frank

Dec 16, 2024

Nice location to all Playa amenities. Room was ok no thrills. Breakfast was coffee and toast, everything else costs. Dining staff and housekeeping pleasant.

Stayed 8 nights in Dec 2024

6/10 Okay

Aloke Kumar

Traveled with family

Dec 11, 2024

Liked: Property conditions & facilities

Great locations! Poor breakfast

Stayed 6 nights in Nov 2024

10/10 Excellent

Aimee, Spring Hill

Traveled with family and small children

Oct 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon.

Stayed 3 nights in Oct 2024

8/10 Good

James

Oct 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breakfast was included. Only dry toast and coffee. Anything else you pay for.

Stayed 2 nights in Oct 2024

2/10 Terrible

Guy

Oct 12, 2024

Disliked: Cleanliness

Stayed 5 nights in Sep 2024

2/10 Terrible

Guy

Business traveler, Traveled with family

Oct 11, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

You really go there only because is cheap , and your out of budget ! Pool is so dirty you cant swim , rooms all broken and rusted , the person at the reception very nice but is really only an option to stay somewherre and u have no extra money dont expect nothing nothing more then a room to stay . Breakfast is only a toast and jelly with coffee but i expected this for the price .

Stayed 1 night in Oct 2024

10/10 Excellent

Hannia Noemi

Oct 1, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Luis Andres

Sep 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It’s a good price-quality deal. All in order, except that the headboard of the bed was noisy, it was not well installed. Also, the toilet got blocked all the time. We reported those issues but apparently nothing was done. The rest was very good.

Stayed 5 nights in Sep 2024

6/10 Okay

Mercedes

Traveled with family

Sep 10, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

The area is nice just very noisy we found several roaches in our room beds aren’t very comfortable and the staff there was a male attending front desk and he was very rude about my family being in the pool past 10pm following day there was a family in the pool past 10pm and they were very noisy and drunk.

Stayed 5 nights in Sep 2024