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Hotel Hacienda Paradise

3.5 star property
Colonial hotel with spa services and an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Hacienda Paradise

Terrace/patio
Room, Balcony | Premium bedding, in-room safe, individually decorated
Exterior
Reception
Room, Balcony | Balcony

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually decorated

Deluxe Room

  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Room, Balcony

Room, Balcony | Premium bedding, in-room safe, individually decorated

Room, Balcony

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony | Premium bedding, in-room safe, individually decorated

Quadruple Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Room, Poolside | Premium bedding, in-room safe, individually decorated

Room, Poolside

8.2 out of 10
Very good
(10 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Quadruple Room, Poolside

Quadruple Room, Poolside | Premium bedding, in-room safe, individually decorated

Quadruple Room, Poolside

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Garden view

View all photos for Basic Room

Premium bedding, in-room safe, individually decorated

Basic Room

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Hacienda Paradise is next to popular attractions like Quinta Avenida and Quinta Alegría Shopping Mall. This 33-room, 3.5-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and an outdoor pool.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Central Square - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬1 min walk
  • ‪Euro Grill - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Colonial hotel with spa services and an outdoor pool
At Hotel Hacienda Paradise, guests have access to an outdoor pool, free WiFi in public areas, and spa services. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a library, express check-out, and a terrace.
Guests can expect to find TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Other amenities include ceiling fans, safes, and wardrobes or closets.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 7 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Is free cancellation available at Hotel Hacienda Paradise?

Hotel Hacienda Paradise provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see within easy reach of Hotel Hacienda Paradise?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Will I be able to park at Hotel Hacienda Paradise?

No, there isn't parking at this hotel.

Is there a spa at Hotel Hacienda Paradise?

Spa services at the hotel include deep-tissue massages, sports massages, and reflexology.

Does Hotel Hacienda Paradise feature a casino on the premises?

No, Hotel Hacienda Paradise doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda Paradise?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is Hotel Hacienda Paradise a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside restaurant, and proposal/romance packages.

Are there hot tubs at Hotel Hacienda Paradise?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Hotel Hacienda Paradise have a restaurant with a breakfast menu?

Yes, Hotel Hacienda Paradise serves free continental breakfast at Coloretta each morning.

Will Hotel Hacienda Paradise allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Hacienda Paradise.

Are there connecting rooms at Hotel Hacienda Paradise?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Hacienda Paradise?

The closest major airport to Hotel Hacienda Paradise is Cozumel Intl. Airport (CZM), which is 22.4 mi away (257 minutes by car).

Can I book a room with a balcony at Hotel Hacienda Paradise?

Yes, some guestrooms at this hotel offer either a furnished balcony or a patio where guests can enjoy garden or pool views.

Hotel Hacienda Paradise Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 269 out of 575 reviews
Rating 8 - Good. 171 out of 575 reviews
Rating 6 - Okay. 71 out of 575 reviews
Rating 4 - Poor. 27 out of 575 reviews
Rating 2 - Terrible. 37 out of 575 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Veronica

Stayed 2 nights in Oct 2025

2/10 Terrible

jesus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and polite , and very helpful! Thank you.
Stayed 7 nights in Oct 2025

6/10 Okay

Dawn

Liked: Staff & service
Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 4 nights in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025

6/10 Okay

Geoffrey

Business traveler
I have stayed at this property many times in the past and it has turned for the worse. I won't be returning.
Stayed 3 nights in Aug 2025

8/10 Good

Nataniel

Traveled with family and small children
Liked: Cleanliness, staff & service
Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Stayed 1 night in Aug 2025

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Stayed 11 nights in Jul 2025

6/10 Okay

Sarah

Traveled with family
Disliked: Staff & service, amenities
The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.
Stayed 4 nights in Jul 2025

6/10 Okay

Wendy, Bronx

Traveled with family and small children
Liked: Staff & service
Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Stayed 5 nights in Jul 2025

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Stayed 4 nights in Jul 2025

6/10 Okay

Irma

Traveled with partner
Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.
View from our room.
Breakfast area
Stayed 4 nights in Jun 2025

2/10 Terrible

GUILLERMO

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in May 2025

4/10 Poor

Gabriel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was taking a shower the first day I got there and a big roach came out of shower drain and a big roach landed on my head when I was taking a shower it was nasty a terrible! I was washing my hair and suddenly I felt the roach crawling on my head I think it felt from the ceiling.
Stayed 3 nights in May 2025

6/10 Okay

Robyn

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Good: The location was very convenient and walkable to a lot of things. Bad: The staff were not very friendly. I was never once greeted while walking through the lobby during my stay. When I first checked in, the room had a strong, bad odor (like mildew) and was very noisy from workers tearing up the street a few feet outside my door. I asked to move rooms and was thankfully moved to a room on the other side of the property that was quieter and did not smell bad. This was definitely an older property that could benefit from updates. I was only given 2 bath towels. No hand towels or wash cloths. There was only a sheet on the bed, no blanket. "Included" breakfast was (bad) coffee and a piece of toast. The breakfast you could pay for was cheap but not great (pretty greasy overall). Overall, I would not stay here again. There are other better nearby options.
Stayed 4 nights in Apr 2025

2/10 Terrible

Katerina

Stayed 1 night in Mar 2025

8/10 Good

Sotero De Gabriel, Woodcliff Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.
Stayed 1 night in Mar 2025

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and charming hotel. The best part was having breakfast in the palapa overlooking the courtyard with the pool and all the tropical plants. Included breakfast is only coffee and toast with margarine and jam, but they have menu option you can pay for which were delicious and economical.The room was clean, the shower was good, and the bed was comfy. The only issue was that our patio door did not have a functioning lock. Although they said they would send someone to fix it, they never did, so we had an unlocked door for our whole stay. The beach is a 15 minure walk away. The area is close to shops, bars and restos so be prepared to hear music well into the night. This did not bother us. However, there was also construction noise all night which was more annoying, though not enough to interfere with our ability to sleep. All in all it was a good value.
Stayed 5 nights in Feb 2025

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Never again

Very loud! The staff does nothing about people playing loud music in their rooms late at night or being out in the pool after closing. The internet is beyond awful. They advertise high speed internet and it barely worked the whole time I was there. Their "breakfast included" is stale toast and water or tea. The housekeeping staff is amazing and my room was kept very clean but that's the only good thing I can say about the hotel.
Stayed 28 nights in Jan 2025

10/10 Excellent

Matt

Liked: Amenities
Awesome
Stayed 1 night in Jan 2025

6/10 Okay

Jennifer J

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost.
Stayed 8 nights in Feb 2025

4/10 Poor

Alexander

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day.
Stayed 3 nights in Feb 2025

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