Business Hotels in Playacar, Playa del Carmen

"In my room, the hair dryer wasn't working, there were no small towels, and there was no iron for my clothes."

"Our stay was okay overall we went with around 14 individuals and definitely noticed some inconsistencies and issue throughout. First when we arrived many of the rooms had no issue checking in however mine took over an hour working with someone who was “training” at the front desk to get things figured out. I booked 2 connecting rooms with double beds for 6 people. I was worried about sleeping room and not only emailed RIU for a response and was told we were good to go but also did the pre check in room with all of our information. This worker claimed we only ever paid for one room for 3 people and that the others were not included or paid for. Keep in mind I already pre checked with proof and all of my emails and receipts through Expedia and emails through the hotel. He argued with us for over an hour in the middle of the night about us getting our rooms. Then finally realized we had payed. I was not impressed. Why send out a pre check in if it’s not even utilized???? In addition to this the food did make a lot of us pretty sick. Not super great and we were careful due to hearing that the food and water can make you sick. Now on top of all this one of our groups got transferred to the hotel two down from us because they overbooked rooms. How inconvenient!!!! We were offered no alterations to make up for any of this. Half of our group had wrist bands that then only worked at there hotel and were told they could not eat at our hotel throat keep in mind they originally paid for."

"Loved all the activities at this resort. Tashema with RIU fit was phenomenal. "