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City Express by Marriott Playa Del Carmen

3.5 star property
Suburban hotel with free breakfast and area shuttle service

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Photo gallery for City Express by Marriott Playa Del Carmen

Restaurant
Reception
Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Pool
  • Gym
  • Laundry

Explore the area

View in a map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪16 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Place, Quinta Avenida
    ‪19 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Playacar, City Express by Marriott Playa Del Carmen is within a mile (2 km) of popular sights such as Playa del Carmen Main Beach and Quinta Avenida. This 135-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Mayan Ruins of Playacar - 16 min walk - 0.9 miles
  • Playacar Golf Club - 16 min walk - 0.9 miles
  • Xaman Ha Aviary - 17 min walk - 0.9 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
  • Quinta Avenida - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La brioche - ‬11 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Perché No Italian Food - ‬9 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Vips - ‬13 min walk

About this property

City Express by Marriott Playa Del Carmen

Suburban hotel with free breakfast and area shuttle service
Guests staying at City Express by Marriott Playa Del Carmen enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at City Express by Marriott Playa Del Carmen?

City Express by Marriott Playa Del Carmen offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of City Express by Marriott Playa Del Carmen?

This hotel is situated in Playacar within a short 19-minute walk of Quinta Avenida and also 20 minutes on foot from Playa del Carmen Maritime Terminal. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is there parking available at City Express by Marriott Playa Del Carmen?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Does City Express by Marriott Playa Del Carmen include a casino on the premises?

No, City Express by Marriott Playa Del Carmen doesn't have a casino.

Will I find an indoor pool at City Express by Marriott Playa Del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is City Express by Marriott Playa Del Carmen good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and free breakfast plus some guestrooms include city views.

Does City Express by Marriott Playa Del Carmen have a hot tub?

No, there isn't a spa tub at this hotel.

Does City Express by Marriott Playa Del Carmen have a restaurant with a breakfast menu?

City Express by Marriott Playa Del Carmen offers free full breakfasts each morning though there is no restaurant.

Will City Express by Marriott Playa Del Carmen allow pets to stay for free?

No, pets aren't allowed at City Express by Marriott Playa Del Carmen.

Does City Express by Marriott Playa Del Carmen have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to City Express by Marriott Playa Del Carmen?

The closest major airport to City Express by Marriott Playa Del Carmen is Cozumel Intl. Airport (CZM), which is 21.4 mi away (255 minutes by car).

Can I book a room with a balcony at City Express by Marriott Playa Del Carmen?

No, there aren't any guestrooms with balconies at City Express by Marriott Playa Del Carmen.

City Express by Marriott Playa Del Carmen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 1000 reviews
Rating 8 - Good. 322 out of 1000 reviews
Rating 6 - Okay. 142 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 86 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Stayed 5 nights in Jul 2025

4/10 Poor

Luis Rosado

It’s a very basic hotel w
Stayed 4 nights in Jul 2025

8/10 Good

Danny

Stayed 3 nights in Jul 2025

4/10 Poor

Espirio

Disliked: Cleanliness, property conditions & facilities
No esta la foto del hotel estan mintiendo como esta el hotel sun muy anplio no lo esta los pasillos alamita muy estrechos y las abitasiones lo mismo
Stayed 4 nights in Jul 2025

10/10 Excellent

Fabián

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me .
Stayed 6 nights in Jun 2025

4/10 Poor

Frenny

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a bad location with construction going on and nothing to do in a walkable distance.
Stayed 6 nights in Jun 2025

8/10 Good

Janette

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is convenient. Several restaurants nearby.

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Ice machine down. No Google Pay.
Stayed 10 nights in Feb 2025

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.
Stayed 1 night in Feb 2025

6/10 Okay

janett, sunrise

Traveled with family
Liked: Amenities, property conditions & facilities
I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced
Stayed 2 nights in Jan 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Vaibhav

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.
Stayed 7 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Dec 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a nice time while We were visiting around
Stayed 5 nights in Dec 2024

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good overall
Stayed 2 nights in Oct 2024

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Because the beds have the cigarette odor
Stayed 1 night in Aug 2024

8/10 Good

jorge

Stayed 1 night in May 2024

8/10 Good

maelad

Liked: Staff & service, property conditions & facilities
Average hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is accesible , ease to find, comfortable.
Stayed 1 night in Mar 2024

2/10 Terrible

Catherine, Calgary

Stayed 1 night in Mar 2024

10/10 Excellent

Niranjan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

GHASSAN

Traveled with family and small children, Traveled with family
Disliked: Staff & service
We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

10/10 Excellent

Nedra, Homer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.
Stayed 1 night in Jan 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

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