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Recent guest reviews

The hotel is very clean and nice!!!! Front desk people was rude! They said they never received are payment so they wanted to

We only got to stay there one day because we had to evacuate before hurricane delta hit (at the time was predicted to hit straight on at a cat 4). The resort was so nice, the food delicious, amenities fantastic, etc. but communication during the emergency was lacking. We had a tour scheduled for the morning, woke up early, and no one told us it was cancelled until we showed up to board the shuttle. At that time, the storm was still 24 hours away, beautiful and sunny. Turns out all amenities and inclusive fun that we still had to pay for were closed that day. We literally flew to Mexico, spent one night at the resort, and that was it. What a great honeymoon! The rest of the next day was figuring out how to get back home. Checking out we waited nearly 2 hours in line, which put us at risk of missing out evacuation flight. Then when we boarded the airport shuttle they said we needed to fill out a form still (the one we waited 2 hours in line to fill out) so I signed it again... Spent all this money to get there not to experience anything was a major disappointment. Though of course they couldn’t control the weather, I wish they would have communicated more clearly the procedures, had a better process to checkout, and done something to incentivize us to come back. We spent a fortune to get out there to experience the resort and lost it all. At least they said they are reimbursing us for the nights we didn’t stay.

Everyone was so nice and awesome the food was great and the rooms clean

Hotel Xcaret Mexico is an absolutely beautiful Resort, the property is large and has a ton to offer. However, the communication between guest services and concierge services is absolutely awful. I planned to come here for my 30th birthday. I was told I would receive emails about reservations however I did not. Due to Covid 19 a lot of the planned activities and restaurants were operating at half the capacity which was great. However, I wasn’t informed of this until I spoke with someone about this at the resort which resulted in not being able to do a lot of the activities. Which later didn’t matter since a tropical storm and a hurricane came in the span of my 5 day getaway. We changed rooms 4 times due to technical errors, there was no communication when they cancelled things. The one restaurant they booked me for was actually closed. It was until I went to ask what was happening that they told me, they would change it. It was just truly chaos, and the staff were not in sync. Food was ok, not enough seafood and vegan friendly options. Bio is the only vegan friendly restaurant and it was only for breakfast.

El hotel está hermoso , tiene todo albercas preciosas y limpias , restaurantes con comida deliciosa y hambriente muy agradable los meseros muy profesionales , las habitaciones cómodas equipadas con todo lo necesario y hasta artículos personales , los tours maravillosos un verdadero paraíso vale la pena cada dollar gastado Gracias

This place is heaven! The best hotel in the world I highly recommend it!

The hotel workers take cleaning very seriously with this new normality in times of COVID-19, that's what impressed me the most. Now, half of the tours and resources are not working, therefore I think I was not able to enjoy as others have done before. The food was good, the drinks were OK, the room was OK, the parks were good. Did I get my money worth? Not sure! I had high expectations after paying such a high price. My expectations were not met, I can't say either it was bad. The best options are listed in order: The Xenotes tour, Xplor, Xoximilco, Las Cuevas.

Property was awesome . Checking in was tricky due to them not “receiving my payment “ and trying to make me pay an extra night . Keep in mind that’s almost an extra $600. But I ended up getting it figured out

Hotel Xcaret Mexico- All Parks & Tours/ All Fun Inclusive is the best place on this Earth. You literally need to stay there for a month to visit every park and see everything they have to offer. Even if you don’t visit the parks, you will have the time of your life at the hotel. They have so much to offer at great prices. Their food is beyond delicious. The scenery and views are beautiful. They prepare delicious alcoholic and non-alcoholic beverages. Their staff are the kindest people my family and I have ever met. The waiters are great waiters and know when to ask if everything is okay. If you see a body of water, you can get in. Everything is just amazing. My family and I are already counting days until we get to go back.

Everything was excellent. I highly recommend staying at this property.

The grounds and property we’re absolutely gorgeous and well kept. I cannot say more about how beautiful this place was. However, we had trouble with our first room, as there was no hot water. We called a few times and it was not resolved. After hours of back and forth and waiting, we were moved to a different upgraded room very late at night. It was quite a hassle, as we had already unpacked and were settled in. Additionally, the food was not great and my husband even got food poisoning, which ruined half the trip. I think the most upsetting thing about this whole trip is that on our check out day, we wanted to buy the photos to commemorate the beautiful scenery and immaculately kept grounds and were told you can only get them at their boutique. We explained how we were concerned we wouldn’t have time, as one of the ladies had said it didn’t open until 10 am but one gentleman in concierge assured us they opened at 8 am. Found out this was not true and they did not open until 9 am, so we missed out on that. Best parts: the grounds and attention to detail. You can tell no expense was spared in building this place or maintaining it. Worst: food and inconsistent information provided.

This hotel is awesome!!! Great services and very cleaning

They have the best service in every possible way!! It was literally the most amazing customer service. The food was exceptional and the installations is to die for!! It’s now my favorite hotel in the world!! AMAZING!!!!

Carr. Chetumal - Puerto Juarez Km. 282 Playa del Carmen QROO

Hotel highlights

  • Close to Xplor Theme Park and Xcaret Eco Theme Park
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive places you within a mile (2 km) of popular attractions like Xplor Theme Park and Xcaret Eco Theme Park. This 900-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a full-service spa, and 12 restaurants.


Dining

Free full breakfast is served each morning from 7:00 AM to noon. There are ample dining options with 12 onsite restaurants, including CHIBALI, which specializes in Mexican cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 900 air-conditioned accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and slippers, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free minibar items, espresso makers, and free newspapers are also standard.


Property features

Guests of Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive have access to a full-service spa, 10 outdoor pools, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a 24-hour fitness center, an outdoor tennis court, and free WiFi in public areas.

Room options

Suite Ocean Front Family

2 Queen Beds | 1 King Bed | Sleeps 4

Junior Suite Adults

1 King Bed | Sleeps 3

Suite Garden

2 Queen Beds | 1 King Bed | Sleeps 4

Junior Suite

1 King Bed | Sleeps 4

Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Everyone (86) Couples (18) Family (29)
4
Everyone

By on Oct 19, 2020

Review comment responded on Oct 21, 2020

Dear Anonymous; We thank you for the time you took to share your experience with other visitors, we hope to get the opportunity to welcome you once again, so we can create new memories. Managing Director Hotel Xcaret México

2
Everyone

The hotel is very clean and nice!!!! Front desk people was rude! They said they never received are payment so they wanted to

By on Oct 16, 2020

Review comment responded on Oct 18, 2020

Dear Anonymous; First of all, thank you for taking some time and share with us your comments, we understand that your stay had opportunity areas that we can improve, be sure that we are going to verify what could've happened so we can report this to the departments involved. We hope to have the chance to welcome you once again. Managing Director Hotel Xcaret México

3
Partner Couples

We only got to stay there one day because we had to evacuate before hurricane delta hit (at the time was predicted to hit straight on at a cat 4). The resort was so nice, the food delicious, amenities fantastic, etc. but communication during the emergency was lacking. We had a tour scheduled for the morning, woke up early, and no one told us it was cancelled until we showed up to board the shuttle. At that time, the storm was still 24 hours away, beautiful and sunny. Turns out all amenities and inclusive fun that we still had to pay for were closed that day. We literally flew to Mexico, spent one night at the resort, and that was it. What a great honeymoon! The rest of the next day was figuring out how to get back home. Checking out we waited nearly 2 hours in line, which put us at risk of missing out evacuation flight. Then when we boarded the airport shuttle they said we needed to fill out a form still (the one we waited 2 hours in line to fill out) so I signed it again... Spent all this money to get there not to experience anything was a major disappointment. Though of course they couldn’t control the weather, I wish they would have communicated more clearly the procedures, had a better process to checkout, and done something to incentivize us to come back. We spent a fortune to get out there to experience the resort and lost it all. At least they said they are reimbursing us for the nights we didn’t stay.

By , from Salt lake city on Oct 12, 2020

Review comment responded on Oct 18, 2020

Dearest Richard; Thank you so much for your review, the time that you have invested is valuable as the time we had the opportunity to welcome you at the hotel. We know that the time that we were hit by the hurricane was difficult for all our beloved guests. We know that the speed with which the storm developed was out of control but be sure that the hotel and parks of Grupo Xcaret, we were always trying to protect you and our staff. We are sad that you must leave the hotel, but be sure, in case we have the opportunity to welcome you again, we’ll be more than happy to assist you, so we can create one of the most incredible experience you could have. Managing Director Hotel Xcaret México

5
Partner Couples

Everyone was so nice and awesome the food was great and the rooms clean

By , from Houston Texas on Oct 11, 2020

Review comment responded on Oct 12, 2020

Dear Javier; We thank you for such kind review and the time invested in our hotel. Hotel Xcaret Mexico will be always your second home, we hope to be your destiny once again. Managing Director Hotel Xcaret México

3
Friends

Hotel Xcaret Mexico is an absolutely beautiful Resort, the property is large and has a ton to offer. However, the communication between guest services and concierge services is absolutely awful. I planned to come here for my 30th birthday. I was told I would receive emails about reservations however I did not. Due to Covid 19 a lot of the planned activities and restaurants were operating at half the capacity which was great. However, I wasn’t informed of this until I spoke with someone about this at the resort which resulted in not being able to do a lot of the activities. Which later didn’t matter since a tropical storm and a hurricane came in the span of my 5 day getaway. We changed rooms 4 times due to technical errors, there was no communication when they cancelled things. The one restaurant they booked me for was actually closed. It was until I went to ask what was happening that they told me, they would change it. It was just truly chaos, and the staff were not in sync. Food was ok, not enough seafood and vegan friendly options. Bio is the only vegan friendly restaurant and it was only for breakfast.

By , from Delaware on Oct 9, 2020

Review comment responded on Oct 11, 2020

Dear Tahra; Thank you so much for your kindest comments, we understand that the last days have been so hard, between the international pandemic and the local natural phenomena. The hotel is evolving and getting ready for the new normal and at the same time, step by step we are growing. We are really sorry that your experience was not the one as expected, we thank you for the feedback and the opportunity areas that you marked with our different departments, be sure that we are going to share this with the ones involved. In case we have the privilege to welcome you back, do not hesitate to contact us, so we can give a better personalize service, nothing will make us happier than create new experiences for you. Managing Director Hotel Xcaret México

4
Everyone

By on Oct 2, 2020

Review comment responded on Oct 3, 2020

Estimado Anonymous; Agradecemos de corazón el tiempo que toma para compartir su experiencia con otros visitantes, todos sus comentarios son bien recibidos y nos mejoran. Esperando recibirle de nuevo. Dirección General Hotel Xcaret México

5
Partner Couples

By , from Houston on Sep 28, 2020

Review comment responded on Sep 29, 2020

Estimada Alil; Muchas gracias por su amable reseña y por compartir su experiencia con otros viajeros, esperamos que pronto nos visite nuevamente para crear nuevos recuerdos. Dirección General Hotel Xcaret México

5
Family

El hotel está hermoso , tiene todo albercas preciosas y limpias , restaurantes con comida deliciosa y hambriente muy agradable los meseros muy profesionales , las habitaciones cómodas equipadas con todo lo necesario y hasta artículos personales , los tours maravillosos un verdadero paraíso vale la pena cada dollar gastado Gracias

By , from Salt Lake City Utah on Sep 13, 2020

Review comment responded on Sep 16, 2020

Estimada Erika; Muchas gracias por sus comentarios, agradecemos el tiempo que toma para compartir su experiencia con otros visitantes. Esperamos que pronto podamos volver a recibirla en el hotel. Saludos. Dirección General

5
Family with small children Family

By , from Miami on Sep 13, 2020

Review comment responded on Sep 27, 2020

Estimado EricPalacio; Muchas gracias por su reciente visita, estamos muy felices de saber que disfruto su estancia y que esta compartiendo sus vivencias con más visitantes. Esperamos recibirlo nuevamente en su segunda casa. Dirección General Hotel Xcaret México

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 27, 2020

Estimado Anonymous; Muchas gracias por su reseña, agradecemos que comparta con más visitantes su experiencia. Esperamos pronto recibirle de nuevo y tener la oportunidad de crear nuevas y mejores experiencias. Quedamos atentos. Dirección General Hotel Xcaret México

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710
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