Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive in Playa del Carmen

Rooms

The 900 individually decorated accommodations feature balconies or patios and afford space to spread out with a separate bedroom, living rooms, and dining areas. 55-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free minibar items, iPads, and refrigerators.

Property features

Guests of Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive have access to a full-service spa, 10 outdoor pools, and a children's pool. There's free valet parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this beach property include a 24-hour fitness center, an outdoor tennis court, and free WiFi in public areas.

Room options

Suite, Garden Area

Queen 2 | Sleeps 4

$503* Per night/room Oct 20 - Oct 21

Family Suite, Oceanfront (Tierra)

Full 1 | Sleeps 4

Suite, Oceanfront

King 1 | Sleeps 3

Room, Garden Area (Swim Up)

Queen 2 | King 1 | Sleeps 4

Suite, Ocean View

Queen 2 | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free valet parking.

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

Special Check-in Details

24-hour airport transportation is available on request. Fees may apply. Guests must make arrangements in advance by contacting the property.

Payment types

Pets

This property welcomes pets for MXN 3000 per pet, per stay
Dogs only
Pet weight must not exceed 22 lbs
Service animals exempt from fees

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Diners Club, Discover, Mastercard, and Visa.
Only debit cards are accepted.
This property provides transfers from the airport. To make arrangements, contact the property with arrival details 72 hours prior to arrival, using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: MXN 3000 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

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4.9

out of 5

"Wonderful!"

See all 95 reviews

Room cleanliness 4.5

Service & staff 4.5

Room comfort 4.5

Hotel condition 4.5

This hotel is most popular for:

Recent guest reviews

Everything was good, staff was friendly. Just don’t waste your time at the presentation towards the end it feels like a timeshare a bit pushy other than that everything was perfect.

Everything was excellent. Staff curteous and catered to every need.

Every single thing about this place was amazing, I don’t have any complaints and I will be going back again because I loved it so much.!

This place is an experience like no other. Prompt airport pick up, easy check-in during the bus ride - you get everything but the room number. I read others complaining about how difficult and lengthy their check-in process was, so I guess the hotel management fixed that issue - so, thank you for actually listening to your visitors' feedback! We arrived to the hotel around 12pm and the rooms Weren't ready until ~2:30 (which is still before the 3pm check in). Upon arrival, we scheduled our excursions, made restaurant reservations, grabbed lunch, then got our room number. The room itself is a whole separate story, every detail, every inch is thought through. Really comfortable beds and pillows. Full minibar and delicious Mexican snacks refilled daily. Multiple pools with sea water that did not smell like chlorine - best part! Which are also heated I believe. Gorgeous lagoons/rivers to explore either on kayaks/paddle boards or just swimming. Beautiful gym at the spa center and also the Jungle Gym (calisthenics course) -- very unique and appreciated. The beach is almost always empty. It's very rocky, so not the easiest to get in the water but there are a few sandy spots for access. The water is almost crystal clear, beautiful turquoise color that reminded me of the beaches in Turks and Caicos. Mercado buffet has so much variefy to choose from that you can always find something to your liking, if not most of the things. The ice cream parlor, crepe, pancake and waffle sta

Best customer service and overall experience! Best hotel ever

Staff are very kind, friendly, all restaurants are great！I want to stay again!

Beautiful property, great service! It was great to have all the parks and tours included, meals and transportation to and from the airport.

I enjoy everything!!!! The hotel, Food drinks tours, and the whole experience. Excellent customer service as well!!!

Awesome hotel, everything exceeded my expectations

Beautiful property with so much to do! Wonderful vacation!

Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Everyone

By a verified traveler on Oct 16, 2019

Review comment Jorge Ducoing responded on Oct 16, 2019

Dear Guest, We truly thank you for the kind comments you have shared about your experience at your recent stay at Hotel Xcaret México; our best reward is to read you actually enjoyed each one of our services, facilities, and attentive staff. With all of our heart, we appreciate and show our gratitude for the trust you had upon us as your hosts for your holidays. We hope to welcome you back in the near future at this beautiful paradise we call home at Hotel Xcaret México. Sincerely, Jorge Ducoing Managing Director Hotel Xcaret México

Partner Couples

By a verified traveler on Oct 2, 2019

Review comment Jorge Ducoing responded on Oct 2, 2019

Dear Guest, On behalf of the entire team that composes Hotel Xcaret México we would like to thank you for the trust you have deposited upon us to host your holidays; it fills us with joy to read you enjoyed the facilities thoroughly, services, beautiful architecture, grounds, and parks. On the other hand, we are so sorry to read you felt under pressure. You can have total certainty that we endeavor to be all the opposite, clean and very transparent with everything that must be related to the investment our guests do of time and money regarding their holidays. We will be thrilled to welcome you back in the future and change that perception of yours into a greater one. Best regards, Jorge Ducoing Managing Director Hotel Xcaret México

By a verified traveler on Oct 1, 2019

Review comment Jorge Ducoing responded on Oct 1, 2019

Families Family with small children

By a verified traveler on Sep 28, 2019

Review comment Jorge Ducoing responded on Sep 28, 2019

By a verified traveler on Sep 27, 2019

Review comment Jorge Ducoing responded on Sep 27, 2019

By a verified traveler on Sep 23, 2019

Review comment Jorge Ducoing responded on Sep 23, 2019

By a verified traveler on Sep 21, 2019

Review comment Jorge Ducoing responded on Sep 21, 2019

Dear Guest, We are really grateful to have shared such a special moment with you. It is really pleasant to hear that our eco-integrating architecture and design, as well as our unique services, were to your complete satisfaction. Looking forward to welcome youagain next year! Kind regards, Jorge Ducoing Managing Director Hotel Xcaret México

By a verified traveler on Aug 26, 2019

Review comment Jorge Ducoing responded on Aug 26, 2019

Dear Guest At Hotel Xcaret Mexico, we are grateful for the time you spent in sharing your kind feedback with us. All our team feels encouraged and thrilled to read your kind words; following that thought, you can have total certainty that we indeed do our best to listen and consider the feedback our guests share as we endeavor to look after the sake of our guests. We are very happy to read also that the architecture eco-integrating of the hotel, along with all design, hand-crafty features have contributed to your delight. It will be truly an honor to welcome you back in the future. Kindest Regards Jorge Ducoing Managing Director Hotel Xcaret México

By a verified traveler on Aug 25, 2019

Review comment Jorge Ducoing responded on Aug 25, 2019

Dear Guest We are really grateful to have shared such a special moment with you. It is really pleasant to hear that our eco-integrating architecture and design, as well as our unique services, were to your complete satisfaction. Best regards Jorge Ducoing Managing Director Hotel Xcaret México

By a verified traveler on Jul 29, 2019

Review comment Jorge Ducoing responded on Aug 4, 2019

Thank you for choosing us as the hosts of your recent stay. For us, it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable. Jorge Ducoing Managing Director Hotel Xcaret México

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Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining