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Recent guest reviews

Ничего в этом отеле мне не понравилось. Ощущение концлагеря, на любой вопрос или просьбу ответ нет. Кровати болтаются по полу, охрана как в тюрьме на входе, в отеле скука и уныние. Первые этажи балконы условные 20 см. Только в номерах Делюкс они нормального размера. Странный дизайн номеров, умываешься в прихожей... Номера старые. Отель портит всё ощущение от отдыха. Никогда не вернусь. Отвратительный отель. Не стоит вообще своих денег.

*

The concierge Javier made this place great!! He was super friendly and extremely helpful with lots of information and details. We were two women traveling alone and felt very safe. Their roof top was lovely and the pool was immaculate. I would definitely stay here again. Clean rooms and comfortable beds, great location, good wifi.

We loved this place. Stayed here for 5 nights as our home away from home as we explored the area and we loved it. Parking was $4 bucks which is ok; felt secure with guard on entrance. Rooms were cleaned daily, Pandemic proofing was good. Was in a perfect location located at one of the ends of 5th Ave which is fire, besides the roads being put together like puzzle pieces which seemed kind of dangerous at certain places. The staff at the hotel were just awesome; very helpful. The safe and sink needed service but besides that all good. Two pools only one open; but the one pool was very nice as there weren't many people due to the pandemic. Within walking distance to eating places like El fogon which is on 30th about a 15 minute slow walk. I highly recommend this place if you are trying to explore the Riviera Maya and not break the bank. 10-15 minutes drive to the Cozumel terminal. 8 Minutes to a Walmart. Yes Mexico has Walmart.

Clean room, limited decoration and not enough towels

Breakfast buffet was very good and reasoble priced. Staff are very nice and speak well.

Good rooms - slept very well. Rooms were clean. Great location. Would stay again.

Roof top is awesome food is great and very cheap ! I had awesome time!

This hotel was awesome! Perfect location, new, clean, and the rooftop pools were really private! My trip took an unexpected change and Javier (concierge) and Paco ( rooftop server) were amazing to me. Their service, kindness, and care were the best! If you're willing to be off the beach a few blocks, this hotel is perfect

Good location and very clean. The restaurant across the street pik nik has the very good breakfast and fried fish!

Receptionist could have been more helpful, he was rude and unwelcoming

Hotel was amazing , great location , great staff , good breakfast buffet ! Newer , upkept very well ! Loved the pools on the roof with the bar ! Only thing I didn’t care for was that everything ran by motion detection , so if you weren’t in your room all day the a/c wouldn’t stay on !

The only complaint that i have is that we couldn’t figure out how to get the tv in English and we had to ask for wash clothes. Other than that, the room was serviced daily and the hotel is clean. There is a nice pool/lounge area on The rooftop which we enjoyed. If you want a decent hotel to sleep and shower and rest this is a great place for the price.

Excellent stay at the heart of Playa del Carmen, close to great beach, shopping, restaurants. Also at walking distance from traditional mexican businesses and other amenities. You won't regret booking at this location. It would have been perfect if it was at the beach front. But you can't ask for everything.

The hotel was in a great location and underground parking. The check in was great and the guest services agents were able to accommodate anything I needed. There are 2 rooftop pools with great views for sunsets. Great service at the pool area as well. The morning breakfast is delicious and many options. Vegetarian and carnivores. The hotel has great bars and restaurants very close( within 1-2 blocks). A short and safe walk a few blocks over from the main strip where you can find many bars and restaurants. My stay there was very satisfying and will be back.

Great hotel...few blocks form beach...but a block from ALL the shopping and restaurants. The3 best designed room I have stayed in for a long while, and the breakfast buffet is a plus. I really rate this chain highly...wish there were some in the US. It had easy self park...and easy to find location..and a great rate.

Very nice hotel in a very convenient location, close to 5a Avenida where you can find a lot of restaurants and shops, as well as some real good nightlife

Avenida 10 Esq. Con Calle 26 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Playa del Carmen, Fiesta Inn Playa del Carmen is within a 10-minute walk of popular sights such as Playa del Carmen Main Beach and Mamitas Beach Club. This 3-star hotel has 129 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee weekdays from 6:00 AM to noon.


Rooms

All 129 air-conditioned rooms provide free local calls, safes, and ironing boards. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include desks and wardrobes or closets.


Property features

Guests of Fiesta Inn Playa del Carmen have access to an outdoor pool, a gym, and a rooftop terrace. Self parking is available for USD 5 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and a meeting room.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 4

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Fiesta Inn Playa del Carmen

Everyone (24) Couples (1) Family (6)
2
Everyone

Ничего в этом отеле мне не понравилось. Ощущение концлагеря, на любой вопрос или просьбу ответ нет. Кровати болтаются по полу, охрана как в тюрьме на входе, в отеле скука и уныние. Первые этажи балконы условные 20 см. Только в номерах Делюкс они нормального размера. Странный дизайн номеров, умываешься в прихожей... Номера старые. Отель портит всё ощущение от отдыха. Никогда не вернусь. Отвратительный отель. Не стоит вообще своих денег.

By on Nov 13, 2021

Review comment responded on Nov 13, 2021

Добрый день Тамара, Приносим свои извинения за ваши комментарии. Мы будем стремиться к совершенствованию.

4
Family

*

By on May 5, 2021

Review comment responded on May 21, 2021

Muchas gracias por su calificación, trabajamos día con día en mejorar nuestro nivel de servicio e instalaciones, con gusto le esperamos en su próxima visita a Playa del Carmen.

4
Friends

The concierge Javier made this place great!! He was super friendly and extremely helpful with lots of information and details. We were two women traveling alone and felt very safe. Their roof top was lovely and the pool was immaculate. I would definitely stay here again. Clean rooms and comfortable beds, great location, good wifi.

By on Mar 15, 2021

Review comment responded on Mar 16, 2021

Muchas gracias por sus comentarios, para nosotros es bien importante, con gusto le estaremos esperando en su próxima visita a Playa del Carmen, con gusto le atenderemos.

5
Family Family with small children Family

We loved this place. Stayed here for 5 nights as our home away from home as we explored the area and we loved it. Parking was $4 bucks which is ok; felt secure with guard on entrance. Rooms were cleaned daily, Pandemic proofing was good. Was in a perfect location located at one of the ends of 5th Ave which is fire, besides the roads being put together like puzzle pieces which seemed kind of dangerous at certain places. The staff at the hotel were just awesome; very helpful. The safe and sink needed service but besides that all good. Two pools only one open; but the one pool was very nice as there weren't many people due to the pandemic. Within walking distance to eating places like El fogon which is on 30th about a 15 minute slow walk. I highly recommend this place if you are trying to explore the Riviera Maya and not break the bank. 10-15 minutes drive to the Cozumel terminal. 8 Minutes to a Walmart. Yes Mexico has Walmart.

By on Dec 7, 2020

Review comment responded on Dec 8, 2020

Estamos muy complacidos saber que su experiencia superara sus expectativas de viaje, para nosotros sus comentarios son sumamente importantes, le esperamos toda la familia Fiesta Inn Playa del Carmen en su próxima visita a la Riviera Maya.

4
Family with small children Family

Clean room, limited decoration and not enough towels

By on Mar 3, 2020

Review comment responded on Mar 4, 2020

Muchas gracias por sus comentarios, para nosotros son de gran importancia, trabajamos con mucho esfuerzo día con día para mejorar nuestra calidad de instalaciones y servicio, con gusto le estaremos esperando en su próxima visita a Playa del Carmen.

5
Family

Breakfast buffet was very good and reasoble priced. Staff are very nice and speak well.

By , from San Francisco on Feb 27, 2020

Review comment responded on Feb 28, 2020

Muchas gracias por sus comentarios, nos complace que disfruta de su estancia con nosotros, le esperamos con gusto en su siguiente visita a Playa del Carmen.

4
Partner Couples

Good rooms - slept very well. Rooms were clean. Great location. Would stay again.

By on Dec 27, 2019

Review comment responded on Jan 3, 2020

Estamos felices por recibir sus comentarios, con gusto le esperaremos en su próxima visita a Playa del Carmen, para nosotros es un placer el poder atenderle.

5
Family

Roof top is awesome food is great and very cheap ! I had awesome time!

By on Dec 7, 2019

Review comment responded on Dec 11, 2019

Nos hace muy felices sus grandes comentarios, estamos complacidos de cumplir con sus expectativas de viaje en esta su casa, le esperamos en su próxima visita en Playa del Carmen.

5
Everyone

By on Sep 1, 2019

Review comment responded on Sep 5, 2019

Muchas gracias por su calificación, para nosotros es muy importante, esperamos pronto tenerle de vuelta en esta su casa en Playa del Carmen.

1
Everyone

By on Aug 2, 2019

Review comment responded on Aug 18, 2019

Agradecemos su calificación, estaremos trabajando arduamente para mejorar nuestra nivel de instalaciones y servicio, esperamos pronto tener la oportunidad de atenderle de nueva cuenta.

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