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Sole Suites

3.0 star property
Hotel with an outdoor pool, steps from Quinta Avenida
VIP Access

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Photo gallery for Sole Suites

Sundeck
Bicycling
Interior
Exterior
Outdoor pool, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • 24/7 front desk
  • Pet friendly
  • Kitchen
  • Air conditioning

Explore the area

View in a map
1ra Avenida Norte, Entre Calle 12 y 14, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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Room options

View all photos for Two Bedroom Master Suite

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Two Bedroom Master Suite

8.8 out of 10
Excellent
(15 reviews)
  • 1367 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Full-size fridge, microwave, stovetop, blender

One Bedroom Suite

8.8 out of 10
Excellent
(10 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Sole Suites is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 20-room, 3-star hotel has in-room conveniences like kitchenettes, dining areas, and sitting areas.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Sala De Despecho - ‬1 min walk
  • ‪Calle 12 - ‬1 min walk
  • ‪Mandala - ‬1 min walk

About this property

Sole Suites

Hotel with an outdoor pool, steps from Quinta Avenida
Guests of Sole Suites enjoy features like an outdoor pool, free WiFi in public areas, and free use of bicycles. Self parking is available for MXN 250 per day. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Additional amenities include a terrace and a porter/bellhop.
Guests can expect free WiFi and 42-inch Smart TVs with satellite channels. Other amenities include kitchenettes, dining areas, and sitting areas. Housekeeping is available once per stay.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Covered self parking on site (MXN 250 per day)
  • Limited onsite parking
  • Onsite parking includes off-street options

Things to do

  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchenette
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 600
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 600

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 600 per pet, per stay
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls and litter boxes are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 4000 per stay
  • A tax is imposed by the city: MXN 33.94 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: MXN 250 per day
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: MXN 600 (subject to availability)
  • Late check-out fee: MXN 600 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Property is also known as

Sole Suites Hotel
SOLE Suites by GuruHotel
SOLE Suites Quinta Avenida
Sole Suites Playa del Carmen
Sole Suites Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Sole Suites?

Sole Suites provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What is there to do within easy reach of Sole Suites?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Central Square less than a mile away.

Is there parking available at Sole Suites?

Yes, covered parking is offered for MXN 250 per day.

Does Sole Suites have a casino?

No, Sole Suites doesn't have a casino.

Will I find an indoor pool at Sole Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Sole Suites good for couples?

Couples staying at this hotel will appreciate amenities like a kitchenette and a smart TV as well as an outdoor pool.

Does Sole Suites have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sole Suites feature a restaurant that includes a breakfast menu?

No, Sole Suites doesn't have a restaurant that serves breakfast.

Will Sole Suites allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Sole Suites for a fee of MXN 600 per pet, per stay. The property also provides food and water bowls and litter boxes.

Are there connecting rooms at Sole Suites?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Sole Suites?

The closest major airport to Sole Suites is Cozumel Intl. Airport (CZM), which is 22.2 mi away (257 minutes by car).

Can I book a room with a balcony at Sole Suites?

No, there aren't any guestrooms with balconies at Sole Suites.

Reviews

Sole Suites Reviews

8.2

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 85 out of 188 reviews
Rating 8 - Good. 57 out of 188 reviews
Rating 6 - Okay. 29 out of 188 reviews
Rating 4 - Poor. 11 out of 188 reviews
Rating 2 - Terrible. 6 out of 188 reviews

Reviews

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the space and the size of the room. And the staff was amazing.
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was nice. Close to everything. Shopping, dinner. Safe for families.
Stayed 5 nights in Jul 2025

6/10 Okay

Lourdes

Traveled with family
Disliked: Amenities, property conditions & facilities
There was old food in the refrigerator, when we got there at the glass, sliding doors were open, therefore, mosquitoes were in the apartment
Stayed 1 night in Jun 2025

6/10 Okay

jesus fernando

Traveled with group
Disliked: Amenities
Pool was not ready for most of the week and pool area need renovations
Stayed 7 nights in May 2025

6/10 Okay

Andrea

Stayed 1 night in Apr 2025

6/10 Okay

Gabriel

Stayed 10 nights in Mar 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is very spacious, and has two bathrooms which is great. But as we were on the main floor, there was no outside sitting area or place to dry swim suits and towels. It was otherwise very comfortable.
Stayed 3 nights in Mar 2025

6/10 Okay

william francis

Liked: Property conditions & facilities
Disliked: Amenities
Accommodations were ok. The hotel is in a noisy neighborhood. Lots of music at night. Would have also appreciated a heads up on the construction next door. I found it more annoying , especially when on the top floor at the pool. Also the pool water was cloudy most of the time. Needs more attention. A few more chairs on the roof would be nice also.
Stayed 14 nights in Mar 2025

10/10 Excellent

Denys

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay way great. You have to understand, the hotel is located in the busy area, so if you want a quiet place, it is not the case. Although, the music didn’t bother me or my family much. We had a nice sleep. However, you are in the center of everything, tour buses pick up area, beach is 3 min away, lots of restaurants, walmart is 10 min walk and you get two rooms with a kitchen. There was hot water with good pressure all the time and free wifi, but somewhat spotty, The staff was generally ok, but could be more polite and nicer in my opinion. Overall, I think this is a great option for the money and I give it 5 stars despite those minor details.
Stayed 5 nights in Mar 2025

8/10 Good

Zbigniew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. Close to all attractions of Playa del Carmen. Nice beach was 10 minutes walk. 5 Av just next Av. For me only bad thing was party from 9PM to 3 AM with tremendously loud music from clubs on 5 AV. I had to use ear plugs to sleep.
Stayed 14 nights in Mar 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service
Nice roof but something missing there
Stayed 12 nights in Feb 2025

10/10 Excellent

Harold Daniel

Traveled with family
Liked: Cleanliness, staff & service
Safe to walk around and shop at so many stores ! Dinning fresh fish caught earlier that day or a taco, just steps form Sole Suites! I like to cook my own breakfast so the kitchen was fun to use! With a pharmacy,7/11 and message across from your hotel Nightlife 5 yes five dance clubs with in staggering distance! Couples and singles straits and guy! something for all! Oh fishing, From the front door walk to the left then first turn Right 30 or 40 m to the water take a camera!
Stayed 7 nights in Feb 2025

8/10 Good

Jan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the room! Everything was very clean. Female desk staff not the friendliest. Not sure why the coffee supply was low and no washcloths.
Stayed 3 nights in Feb 2025

8/10 Good

Ron

Traveled with partner
We liked that the black curtain in the bedroom provided excellent coverage, making the room great for sleeping. Unfortunately, due to very loud nightclubs in the area, the rooms on the front sleep are impossible to sleep in. Fortunately the back rooms are very quiet, so a move to one of them solved that problem. But then there was no balcony to sit on. The pool and area was very small but well maintained. Umbrellas would have been a very welcome addition, as it gets very hot on the roof.
Stayed 13 nights in Jan 2025

4/10 Poor

Natalie

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bare bones hotel with no color or character. The pool is about the size of a bathtub and there are no pretty areas to sit and relax. The lighting in the apartment was harsh and there is only overhead lighting. But the worst part of all is the bar nearby that plays extremely loud and extremely awful music from 8pm to 3am every night. We checked out early and found a much more pleasant hotel.
Stayed 14 nights in Jan 2025

6/10 Okay

Natalie

Traveled with partner
Liked: Staff & service, amenities
Location is convenient. However hotel is close to biggest clubs in Playa del Carmen very loud music playing from 11pm to 4am and currently there is construction right next door. Staff was good. Cleanliness was good.
Stayed 9 nights in Jan 2025

2/10 Terrible

idan

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The staff were drew they charged me for everything. They also charged me because one towel was dirty I asked the leader if she couldn't clean it she was about to say yes and then the guy from the receptionist told her no with his hands. I also booked a room with three beds and they gave me a room with two beds.
Stayed 2 nights in Jan 2025

4/10 Poor

Claudia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not recomended unsecure doors lock broken
Stayed 3 nights in Dec 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property from staff, cleanliness, space and location is fabulous, but due to a night club at the end of the street playing LOUD music until 3am EVERY night…yes EvErY night, I wouldn’t stay anywhere on this street again.
Stayed 14 nights in Dec 2024

6/10 Okay

Alonso

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I didnt like that in room 104 the shower of the main roomndidnt work corectly.
Stayed 2 nights in Dec 2024

8/10 Good

Adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Buena localización pero si no te gusta el ruido no es el lugar adecuado
Stayed 5 nights in Nov 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Two bedrooms and bathrooms and kitchen. Excellent place to stay
Stayed 8 nights in Nov 2024

8/10 Good

Guillermo

Traveled with family
Liked: Staff & service
Room a bit less tidy than shown in picture but very convenient location. Walls are thin snd people in the neighboring rooms were very loud so no so great sleeping
Stayed 3 nights in Nov 2024

6/10 Okay

Dennise

Stayed 1 night in Nov 2024

4/10 Poor

Sandy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
During my stay at Sole Suites, I paid for underground parking and was advised to park my rental car there. Overnight, heavy rain caused the garage to flood, and in the morning, I found my car in 5 inches of water. The seats were completely soaked. Upon further inspection, we discovered significant water damage to the seats and trunk due to the garage pump failing to remove the excess rainwater. The car rental company does not cover weather-related damages, and I believe the hotel should assist with the repair costs. Although the manager was helpful and contacted the owner and insurance company, they ultimately declined to assist, citing lack of coverage for this type of incident. As a result, I am left to cover the repair costs out of pocket. Sole Suites equipment is obviously not adequate and failed to pump out the water causing this mess but they do not assume any responsibility. This is obviously a major problem and added to the long list of other problems at Sole Suites I could never recommend this establishment to anyone.
Stayed 8 nights in Oct 2024

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