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Hard Rock Hotel Riviera Maya - All Inclusive

Property class: 4.5
VIP Access

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Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Creator video - submitted by Jet Set with Sarita
Private beach, white sand, beach umbrellas, beach towels
Exterior
7 bars/lounges, swim-up bar, poolside bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Pet friendly

Explore the area

View in a map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Place, Blu Riviera Maya
    ‪4 min drive‬
  • Place, Puerto Aventuras Marina
    ‪4 min drive‬
  • Place, Dolphin Discovery
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Gold Deluxe King Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Gold Deluxe King Room

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Diamond)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

8.0 out of 10
Very good
(22 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 5166 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 2583 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Family Room

  • Garden view
  • 964 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

  • Partial ocean view
  • 1928 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 5166 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 2583 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds

  • Garden view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate tub and shower, jetted tub, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Puerto Aventuras

Puerto Aventuras Marina is within 2 miles (3 km) of Hard Rock Hotel Riviera Maya - All Inclusive while other popular attractions such as Chac Mol Cenote are within 3 miles (5 km). This 1264-room, 4.5-star property has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Kantenah Lagoon - 6 min walk - 0.4 miles
  • Blu Riviera Maya - 4 min drive - 1.1 miles
  • Puerto Aventuras Golf Club - 4 min drive - 1.3 miles
  • Puerto Aventuras Marina - 4 min drive - 1.6 miles
  • Dolphin Discovery - 5 min drive - 1.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 81 min drive

Restaurants

  • ‪Las Brisas - ‬11 min drive
  • ‪El Abuelo - ‬10 min drive
  • ‪Bloved Restaurant & Lounge - ‬11 min drive
  • ‪The Market - ‬4 min walk
  • ‪Restaurante Ipanema - ‬1 min walk

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 68 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, sitting areas, and coffee makers are also standard.
A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

7 bars/lounges, swim-up bar
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.2 out of 10, Very Good, 539 reviews
$340 nightly
The price is $415
May 18 - May 19
Total with taxes and fees
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (87,823 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 008-007-000402/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Will I find all-inclusive rates at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and tennis.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of Apr 17, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on May 18, 2026 start from $402, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Hard Rock Hotel Riviera Maya - All Inclusive?

This property is located in Puerto Aventuras, close to Puerto Aventuras Marina, Cenote Azul, and Puerto Aventuras Golf Club. You'll also find Oasis Beach and Ecopark Kantun Chi within a short drive.

Is there a spa available at Hard Rock Hotel Riviera Maya - All Inclusive?

Rock Spa® is the property's spa and services include hot stone massages, sports massages, aromatherapy, and reflexology.

Does Hard Rock Hotel Riviera Maya - All Inclusive include a casino on the premises?

No, Hard Rock Hotel Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a restaurant that serves breakfast?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive has 9 restaurants, and serves breakfast for a surcharge.

Does Hard Rock Hotel Riviera Maya - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Riviera Maya - All Inclusive for a fee of USD 150 per pet, per stay. The property also provides food and water bowls.

How far is the airport from Hard Rock Hotel Riviera Maya - All Inclusive?

The closest major airport to Hard Rock Hotel Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 23.5 mi away (258 minutes by car).

Does Hard Rock Hotel Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hard Rock Hotel Riviera Maya - All Inclusive.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 478 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 130 out of 1001 reviews
Rating 4 - Poor. 89 out of 1001 reviews
Rating 2 - Terrible. 85 out of 1001 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Adrienne

Traveled with family
The grounds and staff were great. The overall resort needs a major renovation. Cracked walls, peeling paint, issues with in room amenities not working (coffee maker & safe). Bed was comfortable but made loud noise when getting up. If you don't have young children go to a different resort. The walls are so thin we could hear the baby crying next door and kids running and slamming doors at all hours of the early mornings. Definitely not a place for families with older teens or no children.
Stayed 1 night in Jan 2026

8/10 Good

Bethany Mc Kenzie

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The staff were all lovely, facilities and rooms clean. Food was good. Some areas, room included need refresh and updating, but i understand they are slowly renovating. Overall a great experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Andrea M

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is clean but needs a renovation, the rooms specifically bathroom looks old and to used.
Stayed 2 nights in Jan 2026

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, hotel was very nice and clean.
Stayed 5 nights in Dec 2025

6/10 Okay

Olga

Traveled with family
Liked: Cleanliness, staff & service
The resort was beautiful! The best part were the staff, very friendly and accommodating. The room could use improvement. The door leading to the bathroom and shower was broken and we couldn’t open or close it, after staff fixed it, it only partially closed. The door to the toilet did not close fully either, leading to zero privacy if anyone needed to use the sink. Another issue was the wait time for restaurants, you could not make reservations, and there was usually 1-2 hrs wait time, so it was almost impossible to see any of the shows if you wanted to eat at the restaurant because shows started around 8pm and restaurants opened around 5:30, if you did not come right at opening, you will most likely miss the show. The other issue was access to the loungers at the pool and ocean, all were reserved by 9:30, we tried coming at 8:30 and could not find any, we had to lounge on the sand. About half the loungers were ‘reserved’ but always empty. I thought it was not fair especially since staff did not do anything about it. The ocean was very nice and calm, you can reserve snorkeling mask and watch the fish. Overall beautiful resort and amazing staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

John

Stayed 1 night in Jan 2026

6/10 Okay

Kristie, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has so many things for kids to do: waterpark, trampolines, pools, activities, etc. We had a great time. The staff is friendly and helpful. However, we booked two rooms together and we were not together. Then the plumbing in our room was very loud. They moved our room after day 3 and gave us 2 massages for lack of sleep. Our next room had loud AC, I think the fan was broken. Wonderful vacation, teens had a blast, but rooms need some work.
Stayed 6 nights in Dec 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Dec 2025

2/10 Terrible

Julio

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Stayed 1 night in Dec 2025

10/10 Excellent

Beatrice

Traveled with partner
Liked: Cleanliness
This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back
Stayed 3 nights in Dec 2025

10/10 Excellent

Gurpreet, Chestermere

Stayed 7 nights in Dec 2025

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were the best! Thank you to Max at the pool bar and Brian and Carlos were amazing! Thank you for the great trip!
Stayed 7 nights in Dec 2025

6/10 Okay

sari

Traveled with family
Disliked: Amenities
The property was nice, however we had lots of problems with our room. some were fixed some were not. I felt like all they wanted from me was to become a member and if I didn't they did not care to help or take care of your needs. Unless you are a member you get non of the extra amenities like chairs by the pool or reservations for restaurants at the hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

XueBin

Traveled with family
Liked: Cleanliness, staff & service, amenities
The service is excellent!
Stayed 6 nights in Dec 2025

4/10 Poor

Leslie

Stayed 4 nights in Dec 2025

8/10 Good

Payton

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the food. With the exception of the steak restaurant, the food was really disappointing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Khaled

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best food , I’ve been to Mexico few times and I always have hard time with the food , but this resort got the best food ever , best staff , best service , I would definitely come back and recommend
Stayed 5 nights in Dec 2025

8/10 Good

Justin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was pretty nice, the staff kept the rooms, common areas, pools very clean and respectful. We did have one incident where water was leaking through the ceiling in the bathroom. I believe it was probably due to a blocked condensate drain from the AC unit. The front desk sent someone to fix it right away. We also had some loud noises in the ceiling one morning around 6:00am. It sounded like someone was doing renovations or repairs. It turned out to be a raccoon most likely that got into the ceiling space. One downfall is we found 2 dead cockroaches in the closet!!! The food was the best I have ever had at any resort. I have been to Mexico before (a different resort), Dominican Republic, Las Vegas, Cuba and this was by far the best resort and food. The Staff was very friendly, accommodating and helpful. Daniella the entertainment DJ was a lovely woman who danced and played with my daughter almost daily. Expedia itself is not a great site. The failed to mention that travel was not included from the airport to the resort. This left us to arrange travel at the very last minute, while we were standing at the airport with our two kids. It was also very costly as it was last minute. Same on Expedia! You call it an all inclusive package which indicates flight, stay and travel, but there was no travel. I would highly recommend booked with a more diligent booking company. 1 star for Expedia 5 stars for Hard Rock Riviera Maya
Stayed 6 nights in Dec 2025

10/10 Excellent

andrew derek

Stayed 10 nights in Nov 2025

8/10 Good

Heather M

Traveled with partner
Liked: Cleanliness
Great weather
Stayed 3 nights in Dec 2025

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Very accommodating.
Stayed 6 nights in Aug 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities
Excelente servicio, todo el personal muy amable y atento
Stayed 7 nights in Nov 2025

10/10 Excellent

Carla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience
Stayed 4 nights in Nov 2025

2/10 Terrible

Elezaveta

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience ever we stay in the Caribbean or Mexico three times a year stayed at numerous different properties and I will never go back to a hard rock again we upgraded to a presidential suite when we came in and we were told that we would have several different amenities, including a butler, goose down pillows were never given anything the whole week that we stayed there we came in Friday And left the following Saturday seven nights eight days was asked every day how was everything I asked for a pillow every day was never given one had a noise in our room from the air conditioning system complained every day about it only was fixed two days prior to departure not enough food options. Only thing that was decent was dinners breakfast and lunch were horrible. Like I said I’m going to tell all my friends and family will never stay here again.
Stayed 8 nights in Nov 2025

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