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Recent guest reviews

there are a few things that I feel should be known when someone is going into booking this location. First, the good.. The hotel is nice. When you walk in you immediately feel comfortable and like you’re in a nice resort. On top of the good aesthetic, the staff is very friendly, so that also is welcoming. When it comes to the food and drinks included with the “all inclusive” it is really at the top of my list in terms of these types of resorts I’ve been to. You can’t expect 5 star food at an all inclusive, but nonetheless, the food was more than bearable for 4 days. The drinks, always made quickly and well. Great service from all of the bar staff. Entertainment was awesome. Around the clock options when it comes to this. Whether it’s staff doing things around the pool, or shows in the theatre, there is always something if you’re looking. Now a couple down spots... For starters, this is a big resort, so it is very difficult to find a pool or beach spot to lay out at or put your stuff down at. The disco that is mentioned as being on site, isn’t as expected. It’s more of a lobby bar/dance floor as opposed to an actual building/room like I’ve seen in the past. This last part is the main reason for my review being low. The beach. FILLED with seaweed leaving the water basically non swimmable. They make a slight effort to clean it, but it doesn’t work at all. You get a constant bad smell. If you don’t like beaches or open space, this won’t matter.

The property is outdated and needs a complete make over. We had booked 3 separate rooms, one of the rooms had a broken door latch lock and phone. The rooms had a damp and moldy smell. The food at the buffets was less than acceptable. In order to get a reservation for the a la carte restaurants for a reasonable dinner time you will need to book as soon as you arrive. We stayed a total of 4 nights and we were only able to make reservations for 2 of those nights at the a la carte restaurants. I've stayed at other all inclusives and the buffets stayed open all day, the buffets were only open for a couple of hours for breakfast, then would close. Also, the website says there are tennis courts and golf available. There is one tennis court and when they say golf, it was a mini golf course and both were on the roof top of one of the buildings. Also the red seaweed was a huge issue. We only had one good beach day to actually go in the water. The resort had 2 men raking the seaweed. There is no way that these 2 men could keep up with the seaweed or clean it all up. The resort must find another process to help eliminate the seaweed. There was so much of it in the water, there was no way anyone could swim in the water. Lounge chairs also need to be cleaned and updated. Overall, I would not recommend this resort to anyone, book some place else.

EVERYONE WAS GREAT..EACH TIME WE ENCOUNTERED A STAFF MEMBER THEY GREETED US..SOME OF THE NICEST PEOPLE IN THE WORLD. THE ANIMATION TEAM ON THE RESORT IS AMAZING AND KEEPS EVERYONE ENTERTAINED THE KID'S CLUB STAFF MEMBERS ARE AMAZING AS WELL .... I REALLY DIDN'T LIKE THE TIME LOST MAKING RESERVATIONS FOR DINNER ...BUT LET' ME SAVE YOU SOME TIME... THE BEST RESTAURANTS ARE THE MEXICAN RESTAURANT & THE JAPANESE RESTAURANT THE SPANISH RESTAURANT IS OK DEPENDING ON YOUR EATING STYLE... BELOVED WAS OK.... THE BUFFETT RESTAURANT'S ARE BOTH GREAT I LOVE THE VARIETY OF FRESH FRUIT & THE JUICE BARS....GOOD BREAKFAST!!!!& LUNCH... PLEASE GET TO THE POOL EARLY TO PUT YOUR TOWELS OUT ON THE CHAIRS OR YOU WILL NOT HAVE A SPOT... BUT THE POOLS ..SWIMUP BARS..ETC ARE AMAZING IF YOU HAVE A STANDARD ROOM ID HIGHLY RECOMMEND UPGRADING TO THE PRIVELEDGED SUITE..IT COMES WITH SO MANY MORE UPGRADES..ROOM COMFORT AND SPACE..FULLY STOCKED MINI FRIDGE WITH WATERS.CORONAS.& SOFT DRINKS ALSO YOU GET TO HAVE UNLIMITED ROOM SERVICE 24/7 & IF YOU ORDER BREAKFAST FOR ROOM SERVICE YOU HAVE TO DO IT A DAY PRIOR ...THIS IS REQUIRED FOR BREAKFAST ONLY... BE SURE TO WALK DOWN TO THE MIRENA AREA...LOTS OF OUTSIDE WATERFRONT RESTAURANTS...DOLPHINS..GIFT SHOPS ETC..... BEAUTIFUL VIEW'S OF YACHTS ETC....IF YOU WANT TO GET OFF THE RESORT FOR A FEW HOURS....

The property was gorgeous tropical and very well manicured. The beach was absolutely awful because of the Sargassum. Felt sorry for the staff that worked all day pitch forking the stinking dried seaweed and weren't getting anywhere with their clean up . We we're told about the sargassum problem after we booked our trip but didn't except it to be that bad. Felt very sorry for people that had taken up to 14 hour flights to get to Riviera Maya and didn't know anything about the sargassum problem they were very disappointed. I know this is caused by mother nature but if the problem continues like it has it must be mentioned on all resort, hotel, condos any rental accommodations. Do not agree at all with your Priveleged and Exclusive parts of your resort. Moving the priveleged beach to where the nice beach is for people who paid more money and leaving the horrible beach for the regular guests is inexcusable under the circumstances of your beach problem.

Rooms could use a facelift, but very clean. Always had hot water and good water pressure in the shower. Need more pool and beach chairs. Staff was Excellent!

The trip did not start on a positive note. We were placed in a run down room with a view of a hot dog cart just feet away from tables full of smokers. After complaining to the front desk, we were moved to a nicer room near the rest of our friends. Pros - walkable location to marina, friendly valet staff and snorkeling from beach. Cons - no designated smoking areas...people were smoking all over the property, the food was mediocre (more on that later), the nicer rooms are located at the back of the property furthest from the water with views of the street or concrete walls, and very loud music until late into the night. Back to the food...Do Not eat the uncooked tomatoes. I suffered two bouts of food poisoning after eating in the onsite Italian restaurant and the buffet. Needless to say I won't return to this resort.

The good: staffs are great, courteous loved the mini club did various fun activities with my seven year old. Entertainment is also great day and night. The bad: as soon as you walk to the lobby the appearance looks like a cheap motel and so is the room, old and outdated. Foods and drinks are terrible, you pretty get the same food for breakfast and at the snack bar everyday. Seafood restaurant not included. Pools and beach are dirty full of rocks. I've been to so many resorts and they were excellent but this oneIis by far the worst I honestly couldn't wait to go back home.

My husband and I are in our late 20's and vacationed at the Catalonia Rivera Maya Hotel for our honeymoon. Thankfully, we booked the Honeymoon suit because we heard other honeymooners who were hoping to get upgraded when they arrived but they were all booked up. The suit was very nice and we enjoyed the romantic pencil-post canopy bed and garden bathtub outside our room. We wish the bathtub outside our room was more private because we could hear and see others walking by and they can hear and see us if they were looking. Also, it would have been nice for the honeymoon suites to be ocean front. We loved the all-inclusive package and enjoyed all the different bars and restaurants. I would recommend getting privileged status because you are not limited to certain areas of the hotel, unlimited towel service and the restaurants you can dine at. If you tip, the bartenders will have your drinks waiting for you, put drinks in nicer glasses, etc. The food was very good and were able to find a place to eat at most times of the day whenever you got hungry. It was a bit frustrating at dinner because restaurants do not accept reservations and we were turned away at 2 restaurants we wanted to eat at. The privileged rooms include 24 hour room service menu that could be a bit more expansive. People do reserve the pool and ocean chairs with towels, so if you are not out there by 9:30 or so, you may have difficulty finding a shady spot. We had a great trip and would definitely go back again!

Av. Xcacel Lote 1, Manzana 18, Plano 2 Puerto Aventuras QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free covered valet parking
  • Onsite dining
  • Spa

Catalonia Yucatan Beach - All Inclusive places you within a 15-minute stroll of popular sights such as CEDAM Museum and Puerto Aventuras Marina. This 205-room, 3.5-star property has 5 outdoor pools along with a private beach and a full-service spa.


Dining

There are multiple options for onsite dining with 8 restaurants, including La Brisa, which specializes in international cuisine.


Rooms

All 205 rooms feature balconies or patios, free bottled water, and ceiling fans. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available.


Property features

Catalonia Yucatan Beach - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. If you drive, take advantage of free valet parking. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Privileged Romance

1 King Bed | Sleeps 2

Privileged Superior Room

2 Double Beds | 1 King Bed | Sleeps 4

Privileged Superior Ocean View

1 King Bed | Sleeps 2

Garden view room

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Catalonia Yucatan Beach - All Inclusive

Everyone (5) Couples (2) Family (1)
3
Partner Couples

there are a few things that I feel should be known when someone is going into booking this location. First, the good.. The hotel is nice. When you walk in you immediately feel comfortable and like you’re in a nice resort. On top of the good aesthetic, the staff is very friendly, so that also is welcoming. When it comes to the food and drinks included with the “all inclusive” it is really at the top of my list in terms of these types of resorts I’ve been to. You can’t expect 5 star food at an all inclusive, but nonetheless, the food was more than bearable for 4 days. The drinks, always made quickly and well. Great service from all of the bar staff. Entertainment was awesome. Around the clock options when it comes to this. Whether it’s staff doing things around the pool, or shows in the theatre, there is always something if you’re looking. Now a couple down spots... For starters, this is a big resort, so it is very difficult to find a pool or beach spot to lay out at or put your stuff down at. The disco that is mentioned as being on site, isn’t as expected. It’s more of a lobby bar/dance floor as opposed to an actual building/room like I’ve seen in the past. This last part is the main reason for my review being low. The beach. FILLED with seaweed leaving the water basically non swimmable. They make a slight effort to clean it, but it doesn’t work at all. You get a constant bad smell. If you don’t like beaches or open space, this won’t matter.

By on Jul 26, 2019

2
Family

The property is outdated and needs a complete make over. We had booked 3 separate rooms, one of the rooms had a broken door latch lock and phone. The rooms had a damp and moldy smell. The food at the buffets was less than acceptable. In order to get a reservation for the a la carte restaurants for a reasonable dinner time you will need to book as soon as you arrive. We stayed a total of 4 nights and we were only able to make reservations for 2 of those nights at the a la carte restaurants. I've stayed at other all inclusives and the buffets stayed open all day, the buffets were only open for a couple of hours for breakfast, then would close. Also, the website says there are tennis courts and golf available. There is one tennis court and when they say golf, it was a mini golf course and both were on the roof top of one of the buildings. Also the red seaweed was a huge issue. We only had one good beach day to actually go in the water. The resort had 2 men raking the seaweed. There is no way that these 2 men could keep up with the seaweed or clean it all up. The resort must find another process to help eliminate the seaweed. There was so much of it in the water, there was no way anyone could swim in the water. Lounge chairs also need to be cleaned and updated. Overall, I would not recommend this resort to anyone, book some place else.

By , from Patchogue, NY on Jul 21, 2019

5
Family with small children

EVERYONE WAS GREAT..EACH TIME WE ENCOUNTERED A STAFF MEMBER THEY GREETED US..SOME OF THE NICEST PEOPLE IN THE WORLD. THE ANIMATION TEAM ON THE RESORT IS AMAZING AND KEEPS EVERYONE ENTERTAINED THE KID'S CLUB STAFF MEMBERS ARE AMAZING AS WELL .... I REALLY DIDN'T LIKE THE TIME LOST MAKING RESERVATIONS FOR DINNER ...BUT LET' ME SAVE YOU SOME TIME... THE BEST RESTAURANTS ARE THE MEXICAN RESTAURANT & THE JAPANESE RESTAURANT THE SPANISH RESTAURANT IS OK DEPENDING ON YOUR EATING STYLE... BELOVED WAS OK.... THE BUFFETT RESTAURANT'S ARE BOTH GREAT I LOVE THE VARIETY OF FRESH FRUIT & THE JUICE BARS....GOOD BREAKFAST!!!!& LUNCH... PLEASE GET TO THE POOL EARLY TO PUT YOUR TOWELS OUT ON THE CHAIRS OR YOU WILL NOT HAVE A SPOT... BUT THE POOLS ..SWIMUP BARS..ETC ARE AMAZING IF YOU HAVE A STANDARD ROOM ID HIGHLY RECOMMEND UPGRADING TO THE PRIVELEDGED SUITE..IT COMES WITH SO MANY MORE UPGRADES..ROOM COMFORT AND SPACE..FULLY STOCKED MINI FRIDGE WITH WATERS.CORONAS.& SOFT DRINKS ALSO YOU GET TO HAVE UNLIMITED ROOM SERVICE 24/7 & IF YOU ORDER BREAKFAST FOR ROOM SERVICE YOU HAVE TO DO IT A DAY PRIOR ...THIS IS REQUIRED FOR BREAKFAST ONLY... BE SURE TO WALK DOWN TO THE MIRENA AREA...LOTS OF OUTSIDE WATERFRONT RESTAURANTS...DOLPHINS..GIFT SHOPS ETC..... BEAUTIFUL VIEW'S OF YACHTS ETC....IF YOU WANT TO GET OFF THE RESORT FOR A FEW HOURS....

By , from RALEIGH NC on Jun 16, 2019

Review comment responded on Jul 8, 2019

Dear Reddick, We are pleased to know that the expectations were met and that many service offered was completely enjoyed. Thanks for the opportunity, we will work in observations mentioned. I hope you can come back in the future. Best regards.

2
Everyone

The property was gorgeous tropical and very well manicured. The beach was absolutely awful because of the Sargassum. Felt sorry for the staff that worked all day pitch forking the stinking dried seaweed and weren't getting anywhere with their clean up . We we're told about the sargassum problem after we booked our trip but didn't except it to be that bad. Felt very sorry for people that had taken up to 14 hour flights to get to Riviera Maya and didn't know anything about the sargassum problem they were very disappointed. I know this is caused by mother nature but if the problem continues like it has it must be mentioned on all resort, hotel, condos any rental accommodations. Do not agree at all with your Priveleged and Exclusive parts of your resort. Moving the priveleged beach to where the nice beach is for people who paid more money and leaving the horrible beach for the regular guests is inexcusable under the circumstances of your beach problem.

By on May 29, 2019

Review comment responded on Jul 8, 2019

Dear guest, I regret to know that the phenomenon of the sargazo has not allowed you to enjoy our beaches, no doubt our staff makes a great effort to try to keep our beach clean however there are days when the wind and tide do not allow us to maintain it as we would like. Thank you very much for your visit and we hope that this experience will not stop you from returning to the Riviera Maya. Best regards.

4
Everyone

By on Apr 22, 2019

Review comment responded on Apr 27, 2019

Dear guest, thank for taking the time to rate our Resort. Hopefully, you could give us the opportunity to serve you again soon. Best regards.

4
Everyone

Rooms could use a facelift, but very clean. Always had hot water and good water pressure in the shower. Need more pool and beach chairs. Staff was Excellent!

By on Jan 8, 2019

Review comment responded on Jan 12, 2019

Dear guest, thank you very much for your kind contribution, we are pleased to know that the attention of our staff was a point that favored your experience. We hope you can come back soon, it will be a pleasure to serve you. Best regards.

1

there are better places to stay

Everyone

The trip did not start on a positive note. We were placed in a run down room with a view of a hot dog cart just feet away from tables full of smokers. After complaining to the front desk, we were moved to a nicer room near the rest of our friends. Pros - walkable location to marina, friendly valet staff and snorkeling from beach. Cons - no designated smoking areas...people were smoking all over the property, the food was mediocre (more on that later), the nicer rooms are located at the back of the property furthest from the water with views of the street or concrete walls, and very loud music until late into the night. Back to the food...Do Not eat the uncooked tomatoes. I suffered two bouts of food poisoning after eating in the onsite Italian restaurant and the buffet. Needless to say I won't return to this resort.

By , from Washington DC on Jan 18, 2018

Review comment responded on Jan 30, 2018

Dear Paula, Thank you for staying at Catalonia Riviera Maya, and for taking the time to write about your stay. We would like to apologize for not exceeding your expectations about our Resort. We appreciate the nice remarks to our privilege rooms, friendly staff. We regret that your stay at our hotel did not entirely correspond to your expectations. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement, which is why we have shared your email with the departments involved, in order to take the corrective measures. Thank you again and we look forward to the opportunity of welcoming you back. Kind regards

1

the worst resort

Everyone

The good: staffs are great, courteous loved the mini club did various fun activities with my seven year old. Entertainment is also great day and night. The bad: as soon as you walk to the lobby the appearance looks like a cheap motel and so is the room, old and outdated. Foods and drinks are terrible, you pretty get the same food for breakfast and at the snack bar everyday. Seafood restaurant not included. Pools and beach are dirty full of rocks. I've been to so many resorts and they were excellent but this oneIis by far the worst I honestly couldn't wait to go back home.

By , from florida on Jul 28, 2017

4

great oceanfront value-priced hotel

Couples

My husband and I are in our late 20's and vacationed at the Catalonia Rivera Maya Hotel for our honeymoon. Thankfully, we booked the Honeymoon suit because we heard other honeymooners who were hoping to get upgraded when they arrived but they were all booked up. The suit was very nice and we enjoyed the romantic pencil-post canopy bed and garden bathtub outside our room. We wish the bathtub outside our room was more private because we could hear and see others walking by and they can hear and see us if they were looking. Also, it would have been nice for the honeymoon suites to be ocean front. We loved the all-inclusive package and enjoyed all the different bars and restaurants. I would recommend getting privileged status because you are not limited to certain areas of the hotel, unlimited towel service and the restaurants you can dine at. If you tip, the bartenders will have your drinks waiting for you, put drinks in nicer glasses, etc. The food was very good and were able to find a place to eat at most times of the day whenever you got hungry. It was a bit frustrating at dinner because restaurants do not accept reservations and we were turned away at 2 restaurants we wanted to eat at. The privileged rooms include 24 hour room service menu that could be a bit more expansive. People do reserve the pool and ocean chairs with towels, so if you are not out there by 9:30 or so, you may have difficulty finding a shady spot. We had a great trip and would definitely go back again!

By , from Virginia on Jul 17, 2017

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