Grand Riviera Princess - All Inclusive

5.0 star property
Luxury property on the beach, with 12 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Grand Riviera Princess - All Inclusive

Relax by the resort pool surrounded by thatched-roof lounge areas and take in the views of the surrounding architecture.
Experience the grandeur of our hotel lobby, featuring a spacious open area with comfortable seating and a striking staircase.
Experience tranquility amidst lush greenery and a serene water feature.
Relax in a serene setting surrounded by lush greenery and a tranquil water body.
Relax in a serene beachside retreat with a comfortable bed, surrounded by lush palm trees and the soothing sound of the sea.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

Family Room

  • 635 sq ft
  • Sleeps 5

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

Deluxe Room, Pool Access (Pool View)

7.6 out of 10
Good
(23 reviews)
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite (with 2 Jacuzzies)

7.2 out of 10
Good
(25 reviews)
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Garden View

7.8 out of 10
Good
(187 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Quadruple Room Deluxe with Garden View

  • Sleeps 4
  • 2 Queen Beds

Single Room Deluxe with Garden View

  • Sleeps 3

Double Room Premium with Garden View

  • Sleeps 4
  • 2 Double Sofa Beds

Single Room Deluxe with Garden View

  • Sleeps 3

Double Room Luxury with Pool View

  • Sleeps 2
  • 1 King Bed

Double Room Premium with Garden View

  • Sleeps 3

Single Room Premium with Garden View

  • Sleeps 2
  • 1 King Bed

Double Room Deluxe with Garden View

  • Sleeps 4

Triple Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

Triple Room Luxury with Pool View

  • Sleeps 3
  • 2 Queen Beds

Single Room Deluxe with Garden View

  • Sleeps 2
  • 1 King Bed

Single Room Luxury with Pool View

  • Sleeps 1
  • 1 King Bed

Triple Room Premium with Garden View

  • Sleeps 4
  • 2 Queen Beds

Single Room Premium with Garden View

  • Sleeps 2

Double Room with Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed

Quadruple Room Premium with Garden View

  • Sleeps 4
  • 2 Double Sofa Beds

Double Room Deluxe with Garden View

  • Sleeps 3

Single Room Premium with Garden View

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Playa del Carmen

Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 2 miles (3 km) of Chun-Zumbul (diving site). This 674-room, 5-star property has 12 outdoor pools along with a full-service spa and a water park.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • Gran Coyote Golf - 4 min drive - 1.6 miles
  • El Camaleón Mayakoba Golf Course - 6 min drive - 1.8 miles
  • Playa del Carmen Main Beach - 10 min drive - 5.3 miles
  • Punta Esmeralda Beach - 11 min drive - 2.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and sitting areas are other standard amenities. Change of towels is available on request.
6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Are there all-inclusive rates at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on Jul 15, 2025 start from $282.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Grand Riviera Princess - All Inclusive ?

This property is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Tres Rios Ecopark. You'll also find Playa Xcalacoco and Gran Coyote Golf within a short drive.

Is parking available on site at Grand Riviera Princess - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Grand Riviera Princess - All Inclusive ?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, couples treatments, and aromatherapy.

Does Grand Riviera Princess - All Inclusive feature a casino?

No, Grand Riviera Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Riviera Princess - All Inclusive ?

Yes, this property has an indoor pool as well as 12 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Riviera Princess - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 12 outdoor pools, and 9 restaurants.

Does Grand Riviera Princess - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Grand Riviera Princess - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Riviera Princess - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Grand Riviera Princess - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Grand Riviera Princess - All Inclusive .

Are there connecting rooms at Grand Riviera Princess - All Inclusive ?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Grand Riviera Princess - All Inclusive ?

The closest major airport to Grand Riviera Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.1 mi away (287 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Can I book a room with a balcony at Grand Riviera Princess - All Inclusive ?

Yes, every guestroom at Grand Riviera Princess - All Inclusive comes with a balcony with some featuring garden or pool views.

Does Grand Riviera Princess - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Riviera Princess - All Inclusive .

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1929 out of 4055 reviews
Rating 8 - Good. 1009 out of 4055 reviews
Rating 6 - Okay. 568 out of 4055 reviews
Rating 4 - Poor. 270 out of 4055 reviews
Rating 2 - Terrible. 279 out of 4055 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Xiaoyin

Stayed 5 nights in May 2025

4/10 Poor

April

Business traveler
Disliked: Amenities, property conditions & facilities
The staff did nothing they agreed to. My air was broken the entire stay and concierge only had me write a statement. 1 day of arrival I was not able to dine due to reservations already made days in advance for other guest. My birthday trip was promised with a cake and they barely could bring someone to fix the air. I sweated the entire stay
Stayed 2 nights in May 2025

8/10 Good

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was the only thing that was disappointing, not great quality. Lots of walking if you don’t take shuttle but it’s beautiful grounds. Very impressed with security here.
Stayed 5 nights in Apr 2025

4/10 Poor

Binh

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The resort look old. Need remodel
Stayed 3 nights in Apr 2025

8/10 Good

Evelyn Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is lovely. There was lots of natural spaces as well as abundant pools, beach space and loungers. We enjoyed and many bars around the resort. We loved the quiet and peaceful atmosphere and really appreciated that the guest activities and entertainment in the evenings was in a courtyard that contained the party noise to the non-sleeping areas. We did find it hard to locate good coffee, but eventually found it 2 days before departure. Transport to the resort at arrival in Cancun was stressful as the resort doesn't provide transfer and it was difficult to know which transport company to trust. I would definitely recommend this resort to friends and family and would book it again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jaskirat

Liked: Cleanliness, staff & service, property conditions & facilities
I can't believe I experienced this. Food - Top notch - Loved all dining experiences. The facilities - My got the place is massive, God know how they are maintaining all of this. Beach - was white sand, very pretty. The hospitality - not a single person I met said nothing but smiled and Hola! Highly recommend the place ❤️
Stayed 4 nights in Apr 2025

2/10 Terrible

Marketta

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrea

Stayed 6 nights in Apr 2025

10/10 Excellent

Jomal

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Exclusive. I enjoyed it. Staff was on top of everything. Overall great experience. We’ll be back
Stayed 5 nights in Apr 2025

10/10 Excellent

Ana, St. Louis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing with great friendly staff and events
Stayed 4 nights in Apr 2025

2/10 Terrible

matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were moldy. Visible black mold on door frames and vents. We changed rooms multiple times and it was the same each time. We have multiple pictures of the mold. We left 2 nights early and had to pay for another hotel. Very disappointing.
Stayed 4 nights in Apr 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Lo que no me gustó es que te quieren vender un timeshare,
Stayed 4 nights in Mar 2025

4/10 Poor

Jose Angel Mendoza

Stayed 5 nights in Apr 2025

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were well kept. The pool jacuzzi didn’t work any of the days we were there. Called front desk regarding but no one ever resolved the issue. Bu they called about for 3 days.
Stayed 3 nights in Apr 2025

8/10 Good

Alireza

Stayed 5 nights in Apr 2025

10/10 Excellent

Roberto

Stayed 5 nights in Apr 2025

8/10 Good

ANGELICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and the staff were amazing. Only downfall is the food. Although there were lots of options, it wasn’t the tastiest in my opinion
Stayed 3 nights in Apr 2025

4/10 Poor

Joe

Disliked: Staff & service
Stayed 5 nights in Mar 2025

8/10 Good

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Pegah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort! It was so beautiful. We had a wonderful time. Staff work hard and give a great service. Restaurants and bars served delicious foods!
Stayed 6 nights in Apr 2025

8/10 Good

Seema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did not work neither the AC fan. Thry did not fix it Checkin room was not prepared
Stayed 3 nights in Apr 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff needs to be more friendly.
Stayed 3 nights in Mar 2025

8/10 Good

Christina Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Cecelia Elizabeth

Stayed 8 nights in Mar 2025

8/10 Good

Carla Michelle Rodriguez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the grounds, beautiful location.
Stayed 4 nights in Apr 2025