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Grand Riviera Princess All Suites Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

Oh my god, what an amazing experience that we are definitely coming back next year with the whole family. The food was unbelievably exquisite. I could not find sonething negative to say about this resort. Thank you so much....

Super nice hotel highly recommended platinum service, concierge 24 hr

BEST VACATION! EVERYONE WAS NICE AND HELPFUL, MY FAMILY AND I REALLY ENJOYED OUR STAY. WE WOULD DEFINITELY RECOMMEND THIS HOTEL TO FAMILY OR FRIENDS.

Wonderful! Service was spectacular. Check in was a breeze, special thanks to Alejandra who was so helpful & nice! Drinks were wonderful, we upgraded to platinum & I think it was well worth it!!

Excellent hotel with nice staff. The all inclusive package included EVERYTHING! The beach was close and there were multiple pools available.

The hotel is beautiful. They upgraded us to the platinum rooms which have additional benefits. We truly enjoyed our stay and the staff were really friendly. The only thing to keep in mind is that the hotel is pretty big. Therefore, you can expect to walk a lot from one the lobby to the beach. They have golf carts to take people every 15 minutes, but it is much nicer to walk if you do not mind it. Also note that the hotel is far from the main street, therefore a cab will always be necessary to leave the hotel and come back and can add up.

Check in was very fast. Offered champagne, showed us where we could eat right away since dinner was a few hours off. All week, the buffet experience was very good, always found several options for fresh vegetables and fish, but you could eat hamburgers, steak and potatoes every night if you want. Dessert selection was excellent! However, the ala carte restaurant dining was not very good. We enjoyed lots of pool options and the beach. There was always two lounge chairs together somewhere. Prime locations required an earlier start. Generally all service was prompt and pleasant.

Had a very nice stay here. My daughter loves the kids club. Very large resort take advantage of the shuttle to get around it. Food was decent. Beach was a little disappointing. Lots and lots of seaweed.

I had a great time at the Grand Bahama Princess. After a long winter in the northeast I wanted to get some sun and experience another country. This place fit the bill. Great weather and warm! I chose the pool view room and enjoyed sitting on the patio and seeing all the goings on at the resort. I also enjoyed walking the nice clean beach .

Awesome staff very attentive great food and drinks 24 hrs a day beautiful rooms Especially the swim out suites

Was a beautiful property. Huge! Had Separate activities to keep kids out of site for the most part. Mostly a couple or event property. Single adventurers might want to venture to smaller properties. Staff was pretty accommodating. Buffets were sufficient enough. Don't wait, book reservations for dinner on the first day. Did an excursion, had a great time with ATVs and snorkeling. Wish I booked one more though. I'll will return to property again with significant other or family reunion for sure.

This hotel is really nice only if you are not going to need something extra. Even though they offer you some extra services like day passes or late check out, when you ask for those they tell you they don't have them available at the moment. Personnel at front desk have no trouble hanging you the phone if you ask to speak with a manager, who by the way is never available!! Food is good but they have a very few options and variety.

Nice hotel but some of the staff makes the visit unwelcoming. All the concierge staff (except Gabriella) were slightly rude and not very helpful. Never answered questions just redirected me to another person or area. Got locked out of my room and had to wait an hour to get in. Asked about pool chairs and was totally ignored. Some staff conveniently don't understand English. Had to figure things out on my own which wasted time and most of my day. After waiting 20-30 minutes for concierge, I still had to google my questions because some of the staff couldn't. Hotel could be really nice if staff wee better trained to be courteous and informative

I enjoyed my stay. The staff was so friendly and nice the food was awesome! I really enjoyed myself.

Only complaint was my room was full of those fruit flies. I know it's a tropical place and expected it but it was an insane amount like 50 of them! I have pictures to prove it. Just in the sink alone was gross. They were flying everywhere all through out the night.

Reservations made a mistake and cancelled one of the two rooms we reserved, made us wait a while to get us the room only to find out it was the wrong room, ugh, just wanted to settle in and relax, ended up keeping the wrong room vs waiting again!

Beautiful hotel, excellent customer service. The staff were all really great, friendly and willing to help, definitively coming back to this hotel.

The private beach is worth the extra. Resort is huge...don't pack heels. Food was decent...book at least a week to enjoy. Room was spacious and well kept. My room was 6179. Thank you for a great bday vacation!

Beautiful hotel with tons of polls and a beach on the property! 2 of the specialty restaurants were amazing! (Las Olas-seafod, and Miso-hibachi) the Mexican restaurant sucked, and we cancelled the Italian for a 2nd night at Las Olas. The hotels biggest flaw was the lack of signage! It's huge and if you have friends on separate sides it takes a while before you can find places without getting lost. Overall, beautiful hotel though. Definitely recommend it.

i enjoyed myself at this resort met a lot of friendly people aswell. Traveling alone i was concerned with safety and after the first day lets just say i needed to be escorted to my room for drinking too much. Point is the resort is really safe so its ok to bring your whole family here and not worry about anything to go wrong. Also, the resort is large so if you don't like walking then maybe you shouldnt go. But i enjoyed it, there is a large population of south American raccoons there that as you walk is pretty cool to see them.

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Grand Riviera Princess All Suites Resort & Spa All Inclusive is located within a few miles (5 km) of El Camaleon Golf Club and Gran Coral Golf. This 674-room, 4-star resort has 12 outdoor pools along with a full-service spa and a water park. It's on the beach and also near 28 de Julio Square and Guadalupe Church.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Relish the international cuisine at Buffet Verde, one of 9 onsite restaurants. You can get a quick energy boost at the coffee shop/café.


Rooms

The 674 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and ceiling fans are also standard.


Property features

Grand Riviera Princess All Suites Resort & Spa All Inclusive features a full-service spa, 12 outdoor pools, and a water park. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a health club.

Room options

Junior Suite, Garden View

Full 2 | King 1 | Sleeps 3

Deluxe Suite, Garden View (with jacuzzi)

Full 2 | King 1 | Sleeps 4

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Full 2 | King 1 | Sleeps 3

Suite (with 2 Jacuzzis)

Full 2 | King 1 | Sleeps 4

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (46) Couples (64) Family (58) Friends (18) Other (5)
5

amazing experience

Everyone

Oh my god, what an amazing experience that we are definitely coming back next year with the whole family. The food was unbelievably exquisite. I could not find sonething negative to say about this resort. Thank you so much....

By , from Miami,FL on Jun 22, 2017

5
Everyone

Super nice hotel highly recommended platinum service, concierge 24 hr

By , from A on Jun 11, 2017

Review comment responded on Jun 15, 2017

Dear Carmen, Wow! We loved your enthusiasm and how in few words you described the incredible experience you lived at Grand Riviera Princess. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. Best regards

5
Everyone

BEST VACATION! EVERYONE WAS NICE AND HELPFUL, MY FAMILY AND I REALLY ENJOYED OUR STAY. WE WOULD DEFINITELY RECOMMEND THIS HOTEL TO FAMILY OR FRIENDS.

By on Jun 7, 2017

Review comment responded on Jun 9, 2017

Dear guest, Thank you so much for taking the time to leave us your feedback on your recent anniversary experience at Grand Riviera Princess. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We are looking forward to welcoming you again, Best regards from México!

5

exceptional!

Everyone
Platinum pool

Wonderful! Service was spectacular. Check in was a breeze, special thanks to Alejandra who was so helpful & nice! Drinks were wonderful, we upgraded to platinum & I think it was well worth it!!

By on Jun 2, 2017

Review comment responded on Jun 6, 2017

Dear guest, Thank you for choosing Grand Riviera Princess. It is wonderful to know how much you enjoyed your stay in the resort! We are very proud of the service you received from Alejandra and your opinion regarding our grounds and facilities. Warm regards,

5

worth it

Everyone

Excellent hotel with nice staff. The all inclusive package included EVERYTHING! The beach was close and there were multiple pools available.

By on May 31, 2017

Review comment responded on Jun 2, 2017

Dear guest, Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. We will love to host you again, Sincerely

5

very nice

Everyone

The hotel is beautiful. They upgraded us to the platinum rooms which have additional benefits. We truly enjoyed our stay and the staff were really friendly. The only thing to keep in mind is that the hotel is pretty big. Therefore, you can expect to walk a lot from one the lobby to the beach. They have golf carts to take people every 15 minutes, but it is much nicer to walk if you do not mind it. Also note that the hotel is far from the main street, therefore a cab will always be necessary to leave the hotel and come back and can add up.

By , from NC on May 15, 2017

Review comment responded on May 17, 2017

Dear Caro, I am very glad to hear that you had such a positive impact on your stay. One major feature when staying at Grand Riviera Princess is our resort host service. We like to pamper our guests and provide a superior vacation experience. Best regards,

4

everything was very nice, but not amazing.

Everyone

Check in was very fast. Offered champagne, showed us where we could eat right away since dinner was a few hours off. All week, the buffet experience was very good, always found several options for fresh vegetables and fish, but you could eat hamburgers, steak and potatoes every night if you want. Dessert selection was excellent! However, the ala carte restaurant dining was not very good. We enjoyed lots of pool options and the beach. There was always two lounge chairs together somewhere. Prime locations required an earlier start. Generally all service was prompt and pleasant.

By , from Plainwell, MI on Apr 13, 2017

Review comment responded on Apr 17, 2017

Dear Leslie, It is wonderful to read that Grand Riviera Princess met and exceeded your expectations. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. We hope to have the pleasure to welcome you again soon, Best regards,

4

nice resort but very large

Everyone

Had a very nice stay here. My daughter loves the kids club. Very large resort take advantage of the shuttle to get around it. Food was decent. Beach was a little disappointing. Lots and lots of seaweed.

By , from menomonee falls,wi on Apr 13, 2017

Review comment responded on Apr 17, 2017

Dear jen, We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. Concerning seaweed, unfortunately, all the beaches around, are in the same condition due to the season. The cleaning team is working hard to keep the beach without seaweed, please understand that this is not in our hands is a natural process and all the Riviera Maya is experiencing the same situation. We would love to welcome you again in the future, Best regards,

5

beautiful resort on the beach.

Everyone

I had a great time at the Grand Bahama Princess. After a long winter in the northeast I wanted to get some sun and experience another country. This place fit the bill. Great weather and warm! I chose the pool view room and enjoyed sitting on the patio and seeing all the goings on at the resort. I also enjoyed walking the nice clean beach .

By , from Boston, MA on Apr 5, 2017

Review comment responded on Apr 8, 2017

Dear Pat, • We are absolutely delighted to read that you enjoyed your stay at Grand Riviera Princess, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. Kind regards

5

nice hotel awesome swimout suite great food

Everyone

Awesome staff very attentive great food and drinks 24 hrs a day beautiful rooms Especially the swim out suites

By on Apr 3, 2017

Review comment responded on Apr 5, 2017

Dear guest, We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. We hope to have the pleasure to welcoming you in the near future, Best regards,