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Grand Riviera Princess - All Inclusive

5.0 star property
Luxury property on the beach, with 12 outdoor pools
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Creator video - submitted by Alyssa Knight Studio
Exterior
On the beach, white sand, sun loungers, beach umbrellas
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Family Club Pool Access

Family Club Pool Access | Free minibar, in-room safe, desk, blackout drapes

Family Club Pool Access

  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Club Deluxe

Family Club Deluxe | Children's theme room

Family Club Deluxe

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite Plunge Pool

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Garden View

7.8 out of 10
Good
(211 reviews)
  • Garden view
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite

Platinum Suite | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite

7.4 out of 10
Good
(27 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Laguna Villa Suite

Laguna Villa Suite | Free minibar, in-room safe, desk, blackout drapes

Laguna Villa Suite

9.4 out of 10
Exceptional
(11 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 2 miles (3 km) of Chun-Zumbul (diving site). This 674-room, 5-star property has 12 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • El Camaleón Mayakoba Golf Course - 7 min drive - 1.4 miles
  • Playa del Carmen Main Beach - 12 min drive - 5.3 miles
  • Xcaret Eco Theme Park - 25 min drive - 11.1 miles
  • Maroma Beach - 28 min drive - 9.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Piano Bar - ‬5 min drive
  • ‪Fresco Bar - ‬18 min walk
  • ‪El Beso Pool Bar - ‬18 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a free water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.
Guests can expect to find free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, furnished balconies, and coffee makers are other standard amenities. Change of towels is available on request.
6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

On the beach, white sand, free beach shuttle, free beach cabanas
Grand Sunset Princess - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.2 out of 10, Very Good, 132 reviews
$290 nightly
The price is $366
Feb 22 - Feb 23
Total with taxes and fees
Grand Sunset Princess - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 10 2026 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Are there all-inclusive rates at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of Feb 19, 2026, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on Mar 3, 2026 start from $286.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Grand Riviera Princess - All Inclusive ?

This property is located in Playa del Carmen, close to Playa del Carmen Main Beach, Quinta Avenida, and El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.

Is parking available on site at Grand Riviera Princess - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa available at Grand Riviera Princess - All Inclusive ?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, detox wraps, and reflexology.

Does Grand Riviera Princess - All Inclusive feature a casino?

No, Grand Riviera Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Riviera Princess - All Inclusive ?

Yes, this property has an indoor pool as well as 12 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Riviera Princess - All Inclusive good for couples?

This beachfront all-inclusive property offers many amenities for couples such as 2 beach bars and 12 outdoor pools with some guestrooms featuring private pools.

Does Grand Riviera Princess - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Grand Riviera Princess - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Riviera Princess - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Riviera Princess - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Riviera Princess - All Inclusive .

Are there connecting rooms at Grand Riviera Princess - All Inclusive ?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Grand Riviera Princess - All Inclusive ?

The closest major airport to Grand Riviera Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.1 mi away (287 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Can I book a room with a balcony at Grand Riviera Princess - All Inclusive ?

Yes, every guestroom at Grand Riviera Princess - All Inclusive comes with a furnished balcony with some featuring garden or pool views.

Does Grand Riviera Princess - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Riviera Princess - All Inclusive .

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2113 out of 4403 reviews
Rating 8 - Good. 1067 out of 4403 reviews
Rating 6 - Okay. 626 out of 4403 reviews
Rating 4 - Poor. 289 out of 4403 reviews
Rating 2 - Terrible. 308 out of 4403 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Angel

Traveled with family and small children
Disliked: Cleanliness
Very to no help at all from staff, room was dirty and the floor in the room was dirty coming with a big party and the staff wanted to sit us separately in the restaurants.
Stayed 5 nights in Nov 2025

8/10 Good

Nichole Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Nov 2025

8/10 Good

Janice Mary

Stayed 7 nights in Nov 2025

10/10 Excellent

Joshua

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 9 nights in Nov 2025

8/10 Good

Chandra

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.
Stayed 7 nights in Nov 2025

10/10 Excellent

Rafael Carlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time at this resort. The food was amazing with plenty of options. Lots of protein options ( my favorite was the cecina and the T-bone steak ) staff are friendly and extremely helpful and the entertainment was fabulous. I wound highly recommend this resort
Stayed 5 nights in Nov 2025

10/10 Excellent

Lucy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Grand Princess Sunset, the amenities were great (the buffet was a huge highlight--so many delicious options and amazing that they were open basically all day), the activities were super fun, all the staff were amazing and very kind too :) Will recommend to friends and family for sure!
Walkway to the beach
The resort
The beach
Stayed 7 nights in Nov 2025

8/10 Good

Kristin, Leavenworth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful. Food is great the Buffet is the best. The staff are amazing I am on a walker and the staff went above and beyond to help me out. The lady on the tram. Wow the best! My only issue is no bars in handicap toilets and they are regular height not handicap height. Also no door openers in handicap bathrooms. Hopefully they will be in the new Reno’s. Love this place you can be noisy at the pool or just relax in quiet. The animals that live there are an added bonus. Can’t wait to return ❤️❤️❤️
Stayed 9 nights in Nov 2025

8/10 Good

Mbuyi Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was great
Stayed 7 nights in Oct 2025

6/10 Okay

Gina R

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Stayed 4 nights in Nov 2025

10/10 Excellent

cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Nov 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, good food and beautiful resort.
Stayed 6 nights in Nov 2025

10/10 Excellent

Lauryn

Liked: Cleanliness, amenities, property conditions & facilities
great staff and lovely resort. no complaints!!
Stayed 6 nights in Nov 2025

4/10 Poor

Kishan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff, room , amenities, overall cleanliness was amazing, but the activity provider/partner of the ‘princess hotels’ which is called “live it” is a nightmare, had lots or challenges with them , they rescheduled our activities multiple times(4times) with no valid reasons ,left us stranded(weather was great-no rain) totally ruined our vacation . This would be the primary reason I would not recommend to stay at the princess (sunset hotel). Hopefully someone reviews these and gets back with a proper solution! Looking forward to hearing from the team.
Stayed 8 nights in Nov 2025

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Very very clean resort and very nice staff. No complaints at all.
Stayed 11 nights in Oct 2025

8/10 Good

Tulsa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Overall we had a great stay! The food was pretty good and standard for a buffet style. The a la cartes were middle of the road- 2 were super good and 2 were not. Mama Mia was amazing- we went twice. We also got upgraded to a swim out suite which was incredible especially because we were celebrating a special occasion. Staff were super friendly and helpful! Our only quam was the construction which the resort did not inform us of prior to booking or anytime before our trip. Had we had known, we probably would have booked somewhere else. There were lots of construction noises, à la cartes were closed, other amenities were closed, swim up bar closed, etc. Because of this we didn’t feel like we got to experience the entire resort however, since we were so kindly upgraded to a better suite, we took it all as a win. Overall, this resort is good and we had a fantastic time!
Stayed 10 nights in Nov 2025

4/10 Poor

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
I booked 2 beds and we got one king bed. The place looked like it was falling apart. There’s a musty scent. At one of the pool area there is a giant black mold. Check in and check out took a while. But the staff were very nice.
Stayed 4 nights in Nov 2025

4/10 Poor

Monte Joseph

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was changed 3 times 1 week before arrival, than once there it was changed once more for some maintenance issue. No compensation was given, was told they accomdated us just fine. The food was not that great, quite greasy. The beach was filthy the entire time, garbage was just washing up on shore. Disgusting! The rooms were in definite need of renovation, water damage all around the shower and toilet areas. Booked a king size bed with outdoor shower and jacuzzi was given a room with 2 double beds instead above the night club so it was nothing but thumping music every night from 11pm to 1am! Would not recommend and definitely wont be back, not the anniversary getaway we were expecting thats for sure! 1 out of 10
Stayed 6 nights in Nov 2025

4/10 Poor

tenzin, blaine

Traveled with family and small children
Liked: Cleanliness
Construction right by our room which starts early and wakes us up everyday early in the morning. Asian restaurant was closed which was one of the main reason why we booked this resort. Very hard to book restaurants
Stayed 4 nights in Oct 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff, room
Stayed 4 nights in Nov 2025

8/10 Good

Sumanbir

Stayed 7 nights in Oct 2025

2/10 Terrible

Vanessa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worse service ever!!!! We. Checked in at 2:20pm did not get to our room until 1:30 later and our bags were still not there. The room was dirty, broken lamp, old furniture and there was also dust everywhere. The tub was yellow and the bed hard!! There is so much construction happening they should not put guests on that side. We fought to get a refund for 3 hours!!! Eduardo the supervisor kept hanging up on expedia and finally Expedia said they would refund us and we had to check out that same night find another hotel! We wasted our first day dealing with this and even after we asked for another room they said there were no options. I would never EVER stay at a Princess affiliated property!!! Rude rude staff and not a 5 resort that's a lie!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Saul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the VIP and we had better alcohol and seperate dining and pools. Def worth the upgrade.
Stayed 5 nights in Jun 2025

10/10 Excellent

CHUI YEE TRACY

Stayed 3 nights in Oct 2025

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