Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

January 2026

February 2026

Creator video - submitted by Alyssa Knight Studio

On the beach, white sand, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
All inclusive
Spa
Parking included

Explore the area

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪19 min walk‬
Place, El Camaleón Mayakoba Golf Course
‪7 min drive‬
Place, Xcaret Eco Theme Park
‪25 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪93 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Family Club Room - Pool Access, Pool View

640 sq ft
Sleeps 5

Family Room

Good

635 sq ft
1 bedroom
Sleeps 5

Free minibar, in-room safe, desk, blackout drapes

Super Saver

Good

597 sq ft
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed

Platinum Suite Plunge Pool

484 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Garden View

Good

597 sq ft
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Pool Access (Pool View)

Good

597 sq ft
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite (with Jacuzzi)

Good

640 sq ft
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite with Bathtub and Outdoor Shower

Exceptional

700 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Playa del Carmen

Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 2 miles (3 km) of Chun-Zumbul (diving site). This 674-room, 5-star property has 12 outdoor pools along with a full-service spa and a water park.

What's nearby

Playa Xcalacoco - 19 min walk - 1.0 mile
El Camaleón Mayakoba Golf Course - 7 min drive - 1.4 miles
Playa del Carmen Main Beach - 12 min drive - 5.3 miles
Xcaret Eco Theme Park - 25 min drive - 11.1 miles
Maroma Beach - 28 min drive - 9.2 miles

Getting around

Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

‪Amaranto - ‬19 min walk
‪Piano Bar - ‬5 min drive
‪Mike’s Coffee - ‬5 min drive
‪El Beso Pool Bar - ‬18 min walk
‪Steakhouse - ‬17 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools

Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.

Guests can expect to find free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, furnished balconies, and coffee makers are other standard amenities. Change of towels is available on request.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Pool
All inclusive
Spa
Kids pool

$373 nightly

Jan 14 - Jan 15, 2026

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site
Limited onsite self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
2 beach bars
3 poolside bars
3 swim-up bars
9 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Verde
La Fondue
La Hacienda
La Vaquería
Mamma Mia

Things to do

12 outdoor pools
6 outdoor tennis courts
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Indoor pool
Kayaking
Music library
Nightclub
Playground
Sauna
Shopping
Snorkeling
Steam room
Table tennis
Tennis lessons
Water park

Family friendly

12 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Indoor pool
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Water park (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,425 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

No elevator

3 floors
Banquet hall
Built in 2007
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Reception hall
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 12 2025 to April 26 2026 (completion date subject to change). The following areas are affected:

Exterior

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses eco-friendly cleaning products.
Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Nearby construction work may cause some noise disturbance.
There are no elevators.
No cribs or infant beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen

Riviera Princess Suites Inclu

Frequently asked questions

Are there all-inclusive rates at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of Dec 30, 2025, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on Jan 4, 2026 start from $415.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Grand Riviera Princess - All Inclusive ?

This property is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Tres Rios Ecopark. You'll also find Playa Xcalacoco and Gran Coyote Golf within a short drive.

Will I be able to park at Grand Riviera Princess - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa available at Grand Riviera Princess - All Inclusive ?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, Swedish massages, body wraps, and hydrotherapy.

Does Grand Riviera Princess - All Inclusive feature a casino?

No, Grand Riviera Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Riviera Princess - All Inclusive ?

Yes, this property has an indoor pool as well as 12 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Riviera Princess - All Inclusive good for couples?

This beachfront all-inclusive property offers many amenities for couples such as 2 beach bars and 12 outdoor pools with some guestrooms featuring private pools.

Does Grand Riviera Princess - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Grand Riviera Princess - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Riviera Princess - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Grand Riviera Princess - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Riviera Princess - All Inclusive .

Does Grand Riviera Princess - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Grand Riviera Princess - All Inclusive ?

The closest major airport to Grand Riviera Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.1 mi away (287 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Are there rooms with balconies that I can book at Grand Riviera Princess - All Inclusive ?

Yes, every guestroom at Grand Riviera Princess - All Inclusive comes with a furnished balcony with some featuring garden or pool views.

Does Grand Riviera Princess - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Riviera Princess - All Inclusive .

Grand Riviera Princess - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Ashley

Traveled with family

Oct 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property Is still under renovation and the rooms still need to be updated we had a 32in old school tv that stood on the dresser the jetted tub was not clean it had a rust ring around it as well as the jets had rust…room service is not included in your stay it’s an additional charge and if you don’t get reservations for a restaurant they get you a table if you buy a bottle…we basically ate at the buffets which was not bad the pasta and seafood options are good for those that do not eat meat like me…staff was friendly oh yea and the drinks are all watered down so make sure you buy a bottle at the hotel or order double shots on the side to add yourself

Stayed 3 nights in Oct 2025

6/10 Okay

JUAN

Traveled with family

Oct 14, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The staff is awesome, the conditions of the room were on the lower end, room smelled like mold, beds where uncomfortable. The jacuzzi looked dirty. This was our 4th time there, last time was four years ago and the conditions of the resort have deteriorated significantly since 2021. The shows were average not exciting or a real wow factor. The food was better four years ago, more snack options like street tacos by the pool around lunchtime, great hibachi, etc. This time the tortillas were terrible, the sushi at the Asian restaurant was not good, with the exception of the sashimi. The staff is very attentive I'll give them that. Pool was not very clean, and you can just tell it's worn out. I went with a fun crowed so we had a blast regardless. Part of the resort was closed they as well are supposed to be doing a complete reno on the resort, which it really does need it. I think once they do that it will be back to all its glory.

Stayed 7 nights in Sep 2025

10/10 Excellent

Tyrelle

Oct 1, 2025

Liked: Staff & service, property conditions & facilities

Stayed 3 nights in Sep 2025

10/10 Excellent

Clarence

Traveled with family

Sep 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort for families!

Stayed 7 nights in Sep 2025

10/10 Excellent

Luis

Traveled with partner

Sep 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room we stayed was excellent. The staff was super friendly and attentive. The entertainment was great

Stayed 3 nights in Sep 2025

2/10 Terrible

Michelle Lysette

Traveled with family and small children

Sep 30, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We are VIP Expedia members, and unfortunately, this hotel did not meet our expectations. While we understand that a room upgrade was unavailable, the bigger issue was with the “free spa” that was advertised at booking. There were no conditions stated, but when we requested the spa service, they told us we had to attend a timeshare presentation first. After reporting this, the only thing they offered was two basic foot spas with no real compensation. Another major concern: there is no doctor on site. If you get sick, they send you to a hospital, which costs about $200 USD plus an additional 1,000 MXN for a cab. The food was another huge disappointment — the same meals were served every single day with very limited restaurant choices. The pools were plain and boring, and many guests brought their own speakers for music. The beach was no better — quiet and dull, with no music or vibe. The bars also only serve drinks and do not offer any food. Overall, this hotel is misleading in its advertising and lacks the basic amenities and services you would expect. Definitely not recommended.

Stayed 5 nights in Sep 2025

4/10 Poor

Mylene

Traveled with family and small children

Sep 30, 2025

Disliked: Staff & service, amenities, property conditions & facilities

I stayed at this hotel for a 6 days, and unfortunately, the experience was disappointing. The food was the biggest letdown — they served the same dishes every single day with no variety or options to choose from. The à la carte restaurant was no better; the quality of the food was very poor. In terms of activities, there was nothing much offered. The only things to do at the hotel were to swim in the pool or the beach. It quickly became boring and repetitive. If you plan to stay here, I highly recommend booking tours outside the hotel so you can at least try different food and have something else to do. Overall, I wouldn’t recommend this place for a long stay. Imagine spending a whole week eating the same food every day with no entertainment — definitely not worth it.

Stayed 5 nights in Sep 2025

10/10 Excellent

Rosalia

Traveled with partner, Traveled with family

Sep 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was great, friendly staff, even though part of the property is under restoration, you still have plenty of pools and other areas. The room was spacious and clean.

Stayed 3 nights in Sep 2025

6/10 Okay

Hydie

Traveled with family and small children

Sep 29, 2025

Disliked: Staff & service, amenities, property conditions & facilities

We chose this hotel for its convenient location near Chichen Itza, Xcaret, and other tour destinations. One of the highlights was not having to wake up extremely early for pickups, which made excursions much more enjoyable. However, several aspects of our stay were disappointing: • Dining: The buffet offered the same food daily, which quickly became repetitive. Mama Mia restaurant was average, while the other à la carte restaurants were below expectations. • Entertainment: The sports bar lacked atmosphere, and the billiard tables were in poor condition. The daily shows felt under-rehearsed, with the exception of the Human Neon and Pop Band performances, which stood out positively. • Activities: Options were limited, especially since the Sunset area was under renovation. Children’s activities were restricted to the Princess Club, which requires membership. • Spa Promotion: The advertised “free spa for two” was misleading. On arrival, we were directed to staff who pushed a timeshare presentation. We were told the spa was “subject to availability,” but if we attended the timeshare meeting, it became “guaranteed.” This approach felt deceptive. • Security & Privacy: Our parents returned from a tour to find their luggage padlock broken, though thankfully nothing was missing. Additionally, housekeeping entered our room despite a “Do Not Disturb” sign being placed on the door.

8/10 Good

Angela Nicole

Traveled with partner

Sep 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was nice, needs some updating in areas, but they’re working on it. It’s a little far from the airport, about 45 min drive. The food is ok, not terrible, but not great. But the staff is awesome, everyone was happy and helpful. My husband and I had a great time.

Stayed 4 nights in Sep 2025

6/10 Okay

sabrina rose

Sep 29, 2025

A lot of the hotel was under construction

Stayed 3 nights in Jun 2025

10/10 Excellent

Amy Leah

Sep 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jun 2025

6/10 Okay

Charmaine Ann

Traveled with family

Sep 28, 2025

Liked: Cleanliness

Good Did not go. Limited accessibility. Website said , in door pool but never exist. Some front desk staff should ne assigned at other departments. Non welcoming, like you want to go home already. Bad experience with the front desk and concierge. Won’t come back here.

Stayed 3 nights in Sep 2025

10/10 Excellent

Jimena Loría

Sep 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2025

10/10 Excellent

Christina ann

Traveled with family

Sep 28, 2025

Liked: Cleanliness, staff & service, amenities

Loved the spa. We went durning off season, but the pool staff was very limited. Even tipping didnt see the staff often. I gave a lower rating for the condition of the resort, but am aware they are currently remodling. Over all we love this resort!

Stayed 7 nights in Sep 2025

10/10 Excellent

Jose evaristo

Sep 27, 2025

Liked: Staff & service, property conditions & facilities

Es excelente el servicio y la comida

Stayed 1 night in Sep 2025

2/10 Terrible

Esther Mirella Caraballo

Sep 27, 2025

Stayed 4 nights in Sep 2025

10/10 Excellent

Susan

Traveled with partner

Sep 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great beach area, wonderful pools and swim up bars. Good food and drinks

Stayed 9 nights in Sep 2025

10/10 Excellent

Mark

Traveled with group, Traveled with family

Sep 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Sep 2025

8/10 Good

Bryan

Sep 24, 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Staff was fantastic...concierge was overwhelmed at times.halllf the resort was shutdown for construction

Stayed 5 nights in Sep 2025

8/10 Good

RICHALKUMAR HITESHKUMAR

Sep 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2025

8/10 Good

David Louis Rodgers

Sep 24, 2025

Stayed 7 nights in Sep 2025

10/10 Excellent

Regina Marie

Sep 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean the staff was very nice and helpful!!

Stayed 4 nights in Sep 2025

10/10 Excellent

Arghya Kamal

Sep 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Please clean the beach from sea weed

Stayed 4 nights in Sep 2025

6/10 Okay

JASMATEE

Sep 23, 2025

Stayed 5 nights in Sep 2025

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Grand Riviera Princess - All Inclusive

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Family Club Room - Pool Access, Pool View

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Family Room

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Super Saver

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Platinum Suite Plunge Pool

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Deluxe Room, Garden View

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Deluxe Room, Pool Access (Pool View)

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Suite (with Jacuzzi)

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Suite with Bathtub and Outdoor Shower

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Grand Riviera Princess - All Inclusive

Similar properties

Ocean Riviera Paradise All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Grand Riviera Princess - All Inclusive Reviews

Reviews

Very Good

8.6/10

8.4/10

8.2/10

8.0/10

8.4/10

Reviews

8/10 Good

Ashley

Ashley

6/10 Okay