Deluxe Suite, Garden View (with jacuzzi)
from $204
Grand Riviera Princess All Suites Resort & Spa All Inclusive
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 205 reviews
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Recent guest reviews
Pool tiles falling apart and cut my toe big toe 2x 1st time significant day before check out went to concierge for assistance in confirming transportation to airport and flight arrangements wouldn't help and told 3 times to come back. Husband has bad heart so was very time consuming because was a 10 minute walk from room. Last time requested manager and he refused to come out. Each time tried to catch trolley throughout stay they said they couldn't take us. Food was cold at all buffets and chicken, hamburgers and hot dogs were under cooked and alcoholic beverages were average. You had to use a room key in a sot to activate lights in room. We had a pool front walkout and day before leaving we were relaxing in our pool. Water guy came to fill our fridge and called security because our safe was open. Husband happened to go in room to get camera while they were there. Security still took our room key. U have to pay $80 to replace key if taken. We were furious because we were there and just right outside our door. We refused to pay for another key and filed a complaint and they gave our key back after 2x of having to walk to front desk for that. Worse stay ever at a resort! Will never go back or to any of there sister resorts. Tried to upload picture of toe but wouldn't upload.
The resort is large. It's about 10-11 minute walk from the hotel lobby to the beach. There is beautiful and well maintained landscaping everywhere. The staff is friendly and helpful. It was rare that we passed a staff member without him or her speaking to us. Our room was clean and comfortable. The mini fridge was restocked everyday and we always had plenty of clean towels. There are many food choices. I didn't like everything I tried, but I found something I liked at every meal. The restaurants that require reservations have better food than the buffets, but none of the food options were bad. We got reservations for all the places we wanted, but we had to take whatever time was still available and there weren't many available. The beach is very nice and there are plenty of umbrella options to stay out of the sun. You can have a fun "party" style vacation or a laid back "relax" style vacation here depending on what parts of the resort you decide to enjoy. Some of the pool areas are upbeat and loud. Some are quiet and relaxing. Some are centered around kids. With the available options, I could recommend the resort for everyone.
Beutiful hotel and the staff very nice...,,,.........
We really liked this resort. It had so many things to do and see. The food was very good. The staff was hit and miss but generally very nice and helpful. Biggest complaint is the racket around getting change. we have never had an issue pulling out pesos or changing dollars at other resorts, we like to tip and show our appreciation to the staff but here you can not pull out pesos only dollars. The ATM charged crazy fees like a casino and then the front desk fights you on changing it to pesos. They are the only place to do it officially. The bell hops sometimes will but impose a "fee" for giving change. It was evident there is some policy around this as we had some employees help us but where hesitant if others where around. Just come perpared with your own change.
The check in was very slow but we received a good service. Instalations are beautiful. I only recommend to have more shuttles inside the hotel, because sometimes you have to wait half hour to get to the lobby or to your room. Also from 4 to 7 Pm there is no place to eat. But in general se had a great time.
This hotel is a very nice hotel. The service is good. The rooms were clean and spacious. I have a family of 5. Like in all hotels you will have those workers that are not pleasant at all but overall the workers were nice. Depending on where you stay, the beach can be far. They do have a shuttle service a long the hotel but if you expect beach front property this is not the hotel for you. There are pools all over the property and the pools were clean. One problem I had was booking the meals at the restaurants. They say you need at least 2 days before to book at one of their 7 restaurants. So if you arrive on a Monday, you will probably not get anything until Wednesday. This does not seem right considering you are paying for all inclusive. Plus the hours we got once we got in were all over the place (from 6 pm to 9:30 pm). Luckily the Buffet Restaurant where you do not need reservations is excellent and in 7 days stay we only ate at the restaurant twice and the rest were at the buffet. They could also have done a better job at telling you what the hotel offers at check in. We had no clue at all the activities available. We had to find them on our own. On the last day, my son found out they had archery available. With the plus and minus I would stay again now that I am better prepared.
Excelent hotel with great location, food and staff. Many pools to visit.
Really loved our stay here. The shows or evening entertainment was great too.
At first room was dirty but the worst was the food! Terrible quality!! At least they upgraded us to Platinum.
My husband and I arrived with 2 other couples on Saturday, July 1st. The resort looks just like the pictures. We were given a complimentary upgrade, which was nice. However, I did not see much difference between Platinum and Junior Deluxe. The only difference was the outdoor jacuzzi that we didn't use because it was dirty. On our first evening, a staff member stopped by our room saying they had a gift and it was 2 old apples. The first thing we did after settling in was try to make reservations for the dining halls. We waited about an hour to use the Platinum concierge. The family in front of us waited even longer. They won't allow you to make dinner reservations during the same day after a certain time, even if there's space available at the restaurant. The concierge will just say that it was all booked up. We wound up at the dinner buffet and the international buffet was terrible. The breakfast buffet was not good either whether it was in the Snack Sunset, Snack Riviera, or the main buffet near the lobby. The pre-made scrambled eggs taste weird. However, the omlettes were ok. if you go towards the end of breakfast time, many things will not be refilled (so go earlier). Also the beach there is very rocky.
Loved the stay... loved all the pools..activities and beach... awesome.. 5+ stars!!!!
The hotel was beautiful and the staff was great. The room was beautiful and comfortable. The pools were clean and warm. The beach is rocky so make sure to bring water shoes. Highly recommend the platinum package and trying out the reservation dinners.
This was such a waste of my money. There was nothing to do at the resort except swim. The pools weren't even that great. They didn't even have food 24/7 -- the buffet was only open at certain hours. You are only able to eat at the buffet because the other restaurants do not allow tanks and shorts. No entertainment past 4pm. Boring!!!
No need to go elsewhere. Our time was a lot of fun.
Oh my god, what an amazing experience that we are definitely coming back next year with the whole family. The food was unbelievably exquisite. I could not find sonething negative to say about this resort. Thank you so much....
Super nice hotel highly recommended platinum service, concierge 24 hr
BEST VACATION! EVERYONE WAS NICE AND HELPFUL, MY FAMILY AND I REALLY ENJOYED OUR STAY. WE WOULD DEFINITELY RECOMMEND THIS HOTEL TO FAMILY OR FRIENDS.
Wonderful! Service was spectacular. Check in was a breeze, special thanks to Alejandra who was so helpful & nice! Drinks were wonderful, we upgraded to platinum & I think it was well worth it!!
Excellent hotel with nice staff. The all inclusive package included EVERYTHING! The beach was close and there were multiple pools available.
The hotel is beautiful. They upgraded us to the platinum rooms which have additional benefits. We truly enjoyed our stay and the staff were really friendly. The only thing to keep in mind is that the hotel is pretty big. Therefore, you can expect to walk a lot from one the lobby to the beach. They have golf carts to take people every 15 minutes, but it is much nicer to walk if you do not mind it. Also note that the hotel is far from the main street, therefore a cab will always be necessary to leave the hotel and come back and can add up.
Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive
never go back
Everyone
Pool tiles falling apart and cut my toe big toe 2x 1st time significant day before check out went to concierge for assistance in confirming transportation to airport and flight arrangements wouldn't help and told 3 times to come back. Husband has bad heart so was very time consuming because was a 10 minute walk from room. Last time requested manager and he refused to come out. Each time tried to catch trolley throughout stay they said they couldn't take us. Food was cold at all buffets and chicken, hamburgers and hot dogs were under cooked and alcoholic beverages were average. You had to use a room key in a sot to activate lights in room. We had a pool front walkout and day before leaving we were relaxing in our pool. Water guy came to fill our fridge and called security because our safe was open. Husband happened to go in room to get camera while they were there. Security still took our room key. U have to pay $80 to replace key if taken. We were furious because we were there and just right outside our door. We refused to pay for another key and filed a complaint and they gave our key back after 2x of having to walk to front desk for that. Worse stay ever at a resort! Will never go back or to any of there sister resorts. Tried to upload picture of toe but wouldn't upload.
large and beautiful resort with friendly staff
Everyone
The resort is large. It's about 10-11 minute walk from the hotel lobby to the beach. There is beautiful and well maintained landscaping everywhere. The staff is friendly and helpful. It was rare that we passed a staff member without him or her speaking to us. Our room was clean and comfortable. The mini fridge was restocked everyday and we always had plenty of clean towels. There are many food choices. I didn't like everything I tried, but I found something I liked at every meal. The restaurants that require reservations have better food than the buffets, but none of the food options were bad. We got reservations for all the places we wanted, but we had to take whatever time was still available and there weren't many available. The beach is very nice and there are plenty of umbrella options to stay out of the sun. You can have a fun "party" style vacation or a laid back "relax" style vacation here depending on what parts of the resort you decide to enjoy. Some of the pool areas are upbeat and loud. Some are quiet and relaxing. Some are centered around kids. With the available options, I could recommend the resort for everyone.
nice hotel and close the beach
Everyone
Beutiful hotel and the staff very nice...,,,.........
really nice hotel but...
Everyone
We really liked this resort. It had so many things to do and see. The food was very good. The staff was hit and miss but generally very nice and helpful. Biggest complaint is the racket around getting change. we have never had an issue pulling out pesos or changing dollars at other resorts, we like to tip and show our appreciation to the staff but here you can not pull out pesos only dollars. The ATM charged crazy fees like a casino and then the front desk fights you on changing it to pesos. They are the only place to do it officially. The bell hops sometimes will but impose a "fee" for giving change. It was evident there is some policy around this as we had some employees help us but where hesitant if others where around. Just come perpared with your own change.
Review comment
Pilar Orti responded on Aug 15, 2017
Dear guest, First of all, thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. We will love to welcome your beautiful family again in the near future, Best regards,
Everyone
The check in was very slow but we received a good service. Instalations are beautiful. I only recommend to have more shuttles inside the hotel, because sometimes you have to wait half hour to get to the lobby or to your room. Also from 4 to 7 Pm there is no place to eat. But in general se had a great time.
Review comment
Pilar Orti responded on Aug 9, 2017
Dear guest, Thank you for choosing Grand Riviera Princess as your holiday destination and for sharing this experience. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. We hope to have the pleasure to welcome you in the near future, Best regards,
nice hotel but can be a long walk to a beach
Everyone
This hotel is a very nice hotel. The service is good. The rooms were clean and spacious. I have a family of 5. Like in all hotels you will have those workers that are not pleasant at all but overall the workers were nice. Depending on where you stay, the beach can be far. They do have a shuttle service a long the hotel but if you expect beach front property this is not the hotel for you. There are pools all over the property and the pools were clean. One problem I had was booking the meals at the restaurants. They say you need at least 2 days before to book at one of their 7 restaurants. So if you arrive on a Monday, you will probably not get anything until Wednesday. This does not seem right considering you are paying for all inclusive. Plus the hours we got once we got in were all over the place (from 6 pm to 9:30 pm). Luckily the Buffet Restaurant where you do not need reservations is excellent and in 7 days stay we only ate at the restaurant twice and the rest were at the buffet. They could also have done a better job at telling you what the hotel offers at check in. We had no clue at all the activities available. We had to find them on our own. On the last day, my son found out they had archery available. With the plus and minus I would stay again now that I am better prepared.
Review comment
Pilar Orti responded on Aug 7, 2017
Dear JM, First of all, thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. We will love to welcome your beautiful family again in the near future, Best regards,
Everyone
Excelent hotel with great location, food and staff. Many pools to visit.
Review comment
Pilar Orti responded on Aug 7, 2017
Dear Mariely, Thank you for choosing Grand Riviera Princess. It is wonderful to know how much you enjoyed your stay in the resort! We are very proud of the service you received from our staff and your opinion regarding our grounds and facilities. Warm regards,
Everyone
Really loved our stay here. The shows or evening entertainment was great too.
Review comment
Pilar Orti responded on Jul 29, 2017
Dear guest, Wow! We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We are looking forward to hosting you soon. Best,
Everyone
At first room was dirty but the worst was the food! Terrible quality!! At least they upgraded us to Platinum.
Review comment
Pilar Orti responded on Jul 24, 2017
Dear Marcos, Thank you so much for taking the time to send you your comments, we regret if our facilities were not up to your expectations. Our housekeeper team work 24/7 to keep the rooms and the grounds in perfect conditions. As in any large property we have a continuous maintenance plan in place. We are sorry if this caused you any inconvenience. Your experiences regarding the food are in no way representative of the usual positive feedback we receive. We will review each point with our guest service department. We hope that despite your last stay, you will give us another opportunity to demonstrate the high-quality standards our brand is known for. Sincerely,
ok resort overall
Everyone
My husband and I arrived with 2 other couples on Saturday, July 1st. The resort looks just like the pictures. We were given a complimentary upgrade, which was nice. However, I did not see much difference between Platinum and Junior Deluxe. The only difference was the outdoor jacuzzi that we didn't use because it was dirty. On our first evening, a staff member stopped by our room saying they had a gift and it was 2 old apples. The first thing we did after settling in was try to make reservations for the dining halls. We waited about an hour to use the Platinum concierge. The family in front of us waited even longer. They won't allow you to make dinner reservations during the same day after a certain time, even if there's space available at the restaurant. The concierge will just say that it was all booked up. We wound up at the dinner buffet and the international buffet was terrible. The breakfast buffet was not good either whether it was in the Snack Sunset, Snack Riviera, or the main buffet near the lobby. The pre-made scrambled eggs taste weird. However, the omlettes were ok. if you go towards the end of breakfast time, many things will not be refilled (so go earlier). Also the beach there is very rocky.
Review comment
Pilar Orti responded on Jul 15, 2017
Dear Danae, Thank you so much for taking the time to send you your comments, we regret if our facilities were not up to your expectations. We have taken notes regarding your experience at the Buffets; we will share them with our food and beverage manager in order to keep improving. Your experiences regarding the service are in no way representative of the usual positive feedback we receive. We will review each point with our guest service department. We hope that despite your last stay, you will give us another opportunity to demonstrate the high-quality standards our brand is known for. Sincerely,
Dear Guest, Thank you for your feedback reviewing the facilities and the service. We are so happy to read that staff was beyond your expectations. We are looking forward to welcoming you back soon. Kind regards.