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Grand Riviera Princess All Suites Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

At first room was dirty but the worst was the food! Terrible quality!! At least they upgraded us to Platinum.

My husband and I arrived with 2 other couples on Saturday, July 1st. The resort looks just like the pictures. We were given a complimentary upgrade, which was nice. However, I did not see much difference between Platinum and Junior Deluxe. The only difference was the outdoor jacuzzi that we didn't use because it was dirty. On our first evening, a staff member stopped by our room saying they had a gift and it was 2 old apples. The first thing we did after settling in was try to make reservations for the dining halls. We waited about an hour to use the Platinum concierge. The family in front of us waited even longer. They won't allow you to make dinner reservations during the same day after a certain time, even if there's space available at the restaurant. The concierge will just say that it was all booked up. We wound up at the dinner buffet and the international buffet was terrible. The breakfast buffet was not good either whether it was in the Snack Sunset, Snack Riviera, or the main buffet near the lobby. The pre-made scrambled eggs taste weird. However, the omlettes were ok. if you go towards the end of breakfast time, many things will not be refilled (so go earlier). Also the beach there is very rocky.

Loved the stay... loved all the pools..activities and beach... awesome.. 5+ stars!!!!

The hotel was beautiful and the staff was great. The room was beautiful and comfortable. The pools were clean and warm. The beach is rocky so make sure to bring water shoes. Highly recommend the platinum package and trying out the reservation dinners.

This was such a waste of my money. There was nothing to do at the resort except swim. The pools weren't even that great. They didn't even have food 24/7 -- the buffet was only open at certain hours. You are only able to eat at the buffet because the other restaurants do not allow tanks and shorts. No entertainment past 4pm. Boring!!!

No need to go elsewhere. Our time was a lot of fun.

Oh my god, what an amazing experience that we are definitely coming back next year with the whole family. The food was unbelievably exquisite. I could not find sonething negative to say about this resort. Thank you so much....

Super nice hotel highly recommended platinum service, concierge 24 hr

BEST VACATION! EVERYONE WAS NICE AND HELPFUL, MY FAMILY AND I REALLY ENJOYED OUR STAY. WE WOULD DEFINITELY RECOMMEND THIS HOTEL TO FAMILY OR FRIENDS.

Wonderful! Service was spectacular. Check in was a breeze, special thanks to Alejandra who was so helpful & nice! Drinks were wonderful, we upgraded to platinum & I think it was well worth it!!

Excellent hotel with nice staff. The all inclusive package included EVERYTHING! The beach was close and there were multiple pools available.

The hotel is beautiful. They upgraded us to the platinum rooms which have additional benefits. We truly enjoyed our stay and the staff were really friendly. The only thing to keep in mind is that the hotel is pretty big. Therefore, you can expect to walk a lot from one the lobby to the beach. They have golf carts to take people every 15 minutes, but it is much nicer to walk if you do not mind it. Also note that the hotel is far from the main street, therefore a cab will always be necessary to leave the hotel and come back and can add up.

Check in was very fast. Offered champagne, showed us where we could eat right away since dinner was a few hours off. All week, the buffet experience was very good, always found several options for fresh vegetables and fish, but you could eat hamburgers, steak and potatoes every night if you want. Dessert selection was excellent! However, the ala carte restaurant dining was not very good. We enjoyed lots of pool options and the beach. There was always two lounge chairs together somewhere. Prime locations required an earlier start. Generally all service was prompt and pleasant.

Had a very nice stay here. My daughter loves the kids club. Very large resort take advantage of the shuttle to get around it. Food was decent. Beach was a little disappointing. Lots and lots of seaweed.

I had a great time at the Grand Bahama Princess. After a long winter in the northeast I wanted to get some sun and experience another country. This place fit the bill. Great weather and warm! I chose the pool view room and enjoyed sitting on the patio and seeing all the goings on at the resort. I also enjoyed walking the nice clean beach .

Awesome staff very attentive great food and drinks 24 hrs a day beautiful rooms Especially the swim out suites

Was a beautiful property. Huge! Had Separate activities to keep kids out of site for the most part. Mostly a couple or event property. Single adventurers might want to venture to smaller properties. Staff was pretty accommodating. Buffets were sufficient enough. Don't wait, book reservations for dinner on the first day. Did an excursion, had a great time with ATVs and snorkeling. Wish I booked one more though. I'll will return to property again with significant other or family reunion for sure.

This hotel is really nice only if you are not going to need something extra. Even though they offer you some extra services like day passes or late check out, when you ask for those they tell you they don't have them available at the moment. Personnel at front desk have no trouble hanging you the phone if you ask to speak with a manager, who by the way is never available!! Food is good but they have a very few options and variety.

Nice hotel but some of the staff makes the visit unwelcoming. All the concierge staff (except Gabriella) were slightly rude and not very helpful. Never answered questions just redirected me to another person or area. Got locked out of my room and had to wait an hour to get in. Asked about pool chairs and was totally ignored. Some staff conveniently don't understand English. Had to figure things out on my own which wasted time and most of my day. After waiting 20-30 minutes for concierge, I still had to google my questions because some of the staff couldn't. Hotel could be really nice if staff wee better trained to be courteous and informative

I enjoyed my stay. The staff was so friendly and nice the food was awesome! I really enjoyed myself.

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Grand Riviera Princess All Suites Resort & Spa All Inclusive is located within a few miles (5 km) of El Camaleon Golf Club and Gran Coral Golf. This 674-room, 4-star resort has 12 outdoor pools along with a full-service spa and a water park. It's on the beach and also near 28 de Julio Square and Guadalupe Church.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Relish the international cuisine at Buffet Verde, one of 9 onsite restaurants. You can get a quick energy boost at the coffee shop/café.


Rooms

The 674 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and ceiling fans are also standard.


Property features

Grand Riviera Princess All Suites Resort & Spa All Inclusive features a full-service spa, 12 outdoor pools, and a water park. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a health club.

Room options

Junior Suite, Garden View

Full 2 | King 1 | Sleeps 3

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Full 2 | King 1 | Sleeps 3

Suite (with 2 Jacuzzis)

Full 2 | King 1 | Sleeps 4

Suite With Jacuzzi and Outdoor Shower

King 1 | Sleeps 2

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (52) Couples (64) Family (58) Friends (18) Other (5)
3
Everyone

At first room was dirty but the worst was the food! Terrible quality!! At least they upgraded us to Platinum.

By on Jul 19, 2017

3

ok resort overall

Everyone

My husband and I arrived with 2 other couples on Saturday, July 1st. The resort looks just like the pictures. We were given a complimentary upgrade, which was nice. However, I did not see much difference between Platinum and Junior Deluxe. The only difference was the outdoor jacuzzi that we didn't use because it was dirty. On our first evening, a staff member stopped by our room saying they had a gift and it was 2 old apples. The first thing we did after settling in was try to make reservations for the dining halls. We waited about an hour to use the Platinum concierge. The family in front of us waited even longer. They won't allow you to make dinner reservations during the same day after a certain time, even if there's space available at the restaurant. The concierge will just say that it was all booked up. We wound up at the dinner buffet and the international buffet was terrible. The breakfast buffet was not good either whether it was in the Snack Sunset, Snack Riviera, or the main buffet near the lobby. The pre-made scrambled eggs taste weird. However, the omlettes were ok. if you go towards the end of breakfast time, many things will not be refilled (so go earlier). Also the beach there is very rocky.

By , from Pittsburgh, PA on Jul 12, 2017

Review comment responded on Jul 15, 2017

Dear Danae, Thank you so much for taking the time to send you your comments, we regret if our facilities were not up to your expectations. We have taken notes regarding your experience at the Buffets; we will share them with our food and beverage manager in order to keep improving. Your experiences regarding the service are in no way representative of the usual positive feedback we receive. We will review each point with our guest service department. We hope that despite your last stay, you will give us another opportunity to demonstrate the high-quality standards our brand is known for. Sincerely,

5

very nice.. awesome

Everyone

Loved the stay... loved all the pools..activities and beach... awesome.. 5+ stars!!!!

By , from Spartanburg, SC on Jul 12, 2017

Review comment responded on Jul 15, 2017

Dear Gary, Wow! We loved your enthusiasm and how in few words you described the incredible experience you lived at Grand Riviera Princess. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We will love to host you again, Warm regards,

5
Everyone

The hotel was beautiful and the staff was great. The room was beautiful and comfortable. The pools were clean and warm. The beach is rocky so make sure to bring water shoes. Highly recommend the platinum package and trying out the reservation dinners.

By on Jul 10, 2017

Review comment responded on Jul 15, 2017

Dear guest, Thank you for choosing Grand Riviera Princess as your holiday destination And thank you also for taking the time to write such a nice comment. Feedback like yours is what motivates our team to continue working hard for our customers. We hope to have the pleasure to welcome you in the near future, Best regards,

1

save your money for a better resort.

Everyone

This was such a waste of my money. There was nothing to do at the resort except swim. The pools weren't even that great. They didn't even have food 24/7 -- the buffet was only open at certain hours. You are only able to eat at the buffet because the other restaurants do not allow tanks and shorts. No entertainment past 4pm. Boring!!!

By , from New York, NY on Jul 3, 2017

Review comment responded on Jul 8, 2017

Dear Penny26, Thank you so much for taking the time to send you your comments, we regret if our facilities were not up to your expectations. Our entertainment team run activities from 9.00 a.m. to 2.00 a.m. in the disco, pool, beach, Plaza, theater.. we are sorry that we didn´t exceed your expectations in this regard. We do have 24/7 food and drinks offering at the Sports Bar. Plus all the buffets, restaurants and food trucks all around the hotel. The formal dress code is just for la carte restaurants at night, you can wear nice shorts and closed shoes. Your experiences regarding the resort are in no way representative of the usual positive feedback we receive. We will review each point with our management in order to keep improving. We hope that despite your last stay, you will give us another opportunity to demonstrate the high-quality standards our brand is known for. Sincerely,

5

very nice all inclusive hotel.

Everyone

No need to go elsewhere. Our time was a lot of fun.

By , from New Jersey on Jul 1, 2017

Review comment responded on Jul 7, 2017

Dear Sonia, Thank you for choosing Grand Riviera Princess. It is wonderful to know how much you enjoyed your stay in the resort! We are very proud of the service you received from our staff and your opinion regarding our grounds and facilities. Warm regards,

5

amazing experience

Everyone

Oh my god, what an amazing experience that we are definitely coming back next year with the whole family. The food was unbelievably exquisite. I could not find sonething negative to say about this resort. Thank you so much....

By , from Miami,FL on Jun 22, 2017

Review comment responded on Jun 26, 2017

Dear Perez family, Thank you for choosing Grand Sunset Princess. It is wonderful to know how much you enjoyed your stay in the resort! We are very proud of the service you received from our staff and your opinion regarding our grounds and facilities. Sunny regards,

5
Everyone

Super nice hotel highly recommended platinum service, concierge 24 hr

By , from A on Jun 11, 2017

Review comment responded on Jun 15, 2017

Dear Carmen, Wow! We loved your enthusiasm and how in few words you described the incredible experience you lived at Grand Riviera Princess. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. Best regards

5
Everyone

BEST VACATION! EVERYONE WAS NICE AND HELPFUL, MY FAMILY AND I REALLY ENJOYED OUR STAY. WE WOULD DEFINITELY RECOMMEND THIS HOTEL TO FAMILY OR FRIENDS.

By on Jun 7, 2017

Review comment responded on Jun 9, 2017

Dear guest, Thank you so much for taking the time to leave us your feedback on your recent anniversary experience at Grand Riviera Princess. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We are looking forward to welcoming you again, Best regards from México!

5

exceptional!

Everyone
Platinum pool

Wonderful! Service was spectacular. Check in was a breeze, special thanks to Alejandra who was so helpful & nice! Drinks were wonderful, we upgraded to platinum & I think it was well worth it!!

By on Jun 2, 2017

Review comment responded on Jun 6, 2017

Dear guest, Thank you for choosing Grand Riviera Princess. It is wonderful to know how much you enjoyed your stay in the resort! We are very proud of the service you received from Alejandra and your opinion regarding our grounds and facilities. Warm regards,