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Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Creator video - submitted by Alyssa Knight Studio
On the beach, white sand, sun loungers, beach umbrellas
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Family Club Pool Access

Family Club Pool Access | Free minibar, in-room safe, desk, blackout drapes

Family Club Pool Access

  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Club Deluxe

Family Club Deluxe | Children's theme room

Family Club Deluxe

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite Plunge Pool

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Garden View

7.8 out of 10
Good
(213 reviews)
  • Garden view
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(28 reviews)
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite

Platinum Suite | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite

7.4 out of 10
Good
(27 reviews)
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Laguna Villa Suite

Laguna Villa Suite | Free minibar, in-room safe, desk, blackout drapes

Laguna Villa Suite

9.4 out of 10
Exceptional
(12 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 2 miles (3 km) of Chun-Zumbul (diving site). This 674-room, 5-star property has 12 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • El Camaleón Mayakoba Golf Course - 5 min drive - 1.8 miles
  • Playa del Carmen Main Beach - 10 min drive - 4.4 miles
  • Maroma Beach - 16 min drive - 8.5 miles
  • Xcaret Eco Theme Park - 21 min drive - 10.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Piano Bar - ‬5 min drive
  • ‪Fresco Bar - ‬18 min walk
  • ‪El Beso Pool Bar - ‬18 min walk

About this property

Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a free water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.
Guests can expect to find free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, furnished balconies, and coffee makers are other standard amenities. Change of towels is available on request.
6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

On the beach, white sand, free beach shuttle, free beach cabanas
Grand Sunset Princess - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.4 out of 10, Very Good, 173 reviews
$231 nightly
The price is $283
Apr 6 - Apr 7
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference center (5,425 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 10 2026 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.30 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Are there all-inclusive rates at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of Mar 16, 2026, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on Apr 6, 2026 start from $272, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Grand Riviera Princess - All Inclusive ?

This property is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Tres Rios Ecopark. You'll also find Gran Coyote Golf and Punta Esmeralda Beach within a short drive.

Will I be able to park at Grand Riviera Princess - All Inclusive ?

Yes, uncovered self parking is offered for free at the property.

Is there a spa available at Grand Riviera Princess - All Inclusive ?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Grand Riviera Princess - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, 10 restaurants, and 2 beach bars at this property.

Does Grand Riviera Princess - All Inclusive feature a casino?

No, Grand Riviera Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Riviera Princess - All Inclusive ?

Yes, this property has an indoor pool as well as 12 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Riviera Princess - All Inclusive a good place to stay for couples?

This beachfront property offers many amenities for couples such as 2 beach bars and some guestrooms include a private pool and a private outdoor hot tub.

Are there hot tubs at Grand Riviera Princess - All Inclusive ?

No, but this property does have a steam room.

Does Grand Riviera Princess - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Riviera Princess - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Riviera Princess - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Riviera Princess - All Inclusive .

Are there connecting rooms at Grand Riviera Princess - All Inclusive ?

No, there aren't connecting guestrooms at this property.

How far is the airport from Grand Riviera Princess - All Inclusive ?

The closest major airport to Grand Riviera Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.1 mi away (287 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Can I book a room with a balcony at Grand Riviera Princess - All Inclusive ?

Yes, every guestroom at Grand Riviera Princess - All Inclusive comes with a furnished balcony and some offer garden and pool views.

Does Grand Riviera Princess - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Riviera Princess - All Inclusive .

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2120 out of 4408 reviews
Rating 8 - Good. 1065 out of 4408 reviews
Rating 6 - Okay. 627 out of 4408 reviews
Rating 4 - Poor. 289 out of 4408 reviews
Rating 2 - Terrible. 307 out of 4408 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Noemi, Norwalk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Roark, Davenport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was always clean
Stayed 7 nights in Dec 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service
Staff very courteous and professional
Stayed 3 nights in Dec 2025

10/10 Excellent

Pedro

Everything was great clean room beautiful room the hotel is beautiful and the food is great 😃
Stayed 6 nights in Dec 2025

10/10 Excellent

Dipanjan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms, staffs, services everything was great...
Stayed 5 nights in Dec 2025

8/10 Good

Natalya A

Liked: Cleanliness, amenities, property conditions & facilities
I am satisfied with my stay at this resort, the rooms are clean after renovation, the staff is friendly, if you need anything, they always respond to your requests.

10/10 Excellent

Bernice Linette

Stayed 6 nights in Dec 2025

10/10 Excellent

Gino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was enjoyable. Martin is the man. Good to see him twice already
Stayed 4 nights in Dec 2025

10/10 Excellent

Ruth L

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay here! Staff was amazing, property was under renovations but still nice. Love the pools! Would stay again
Stayed 6 nights in Sep 2025

8/10 Good

Stepheny

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff
Stayed 4 nights in Dec 2025

8/10 Good

DORA

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly and professional! This is our second visit!
Stayed 3 nights in Dec 2025

8/10 Good

Felicia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were AMAZING! The room was nice and the bed was super comfortable. We really enjoyed the buffet! The à la cart restaurant weren’t great. The food was meh… again the staff were great. The beach was perfect. We really had a great 10 days.
Stayed 9 nights in Dec 2025

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We spent our family vacation at Sunset Princess. We were a party of 10 in 5 rooms. I cannot say enough great things about the resort, staff, rooms, cleanliness and activities!!! Great time had by all!! Shout out to Martin, the shuttle driver and the waitstaff at the breakfast buffet by the pool. Thank you for everything ❤️
Stayed 5 nights in Dec 2025

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Whilst some renovations were happening, it did not detract from the overall experience. Staff couldn’t be more helpful, food was outstanding and all areas of the complex were immaculate.
Stayed 7 nights in Nov 2025

10/10 Excellent

Bhavin

Stayed 4 nights in Dec 2025

6/10 Okay

Yakelin Noemi Lopez

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room wan not clean, it seemed cleaning was not even done after the people that were there before us left. I would love that all people who stay there are treated as equals. There is a lot of tourists staying at this hotel and seemed to be well treated, differently than nationals. We didn’t have ice in the ice holder. Overall the pool was great, food was delicious. And there is a lot to explore.
Stayed 3 nights in Oct 2025

6/10 Okay

Heidi

Traveled with family
Liked: Cleanliness, staff & service
Tiles were missing from room side pool chases. Outside of buildings need power washing. 1/2 of the resort was under construction which made it visually not as appealing. Restaurants were limited hours and only one buffet that had same choices. When construction is complete and if they open all restaurants for more hours giving more dining options this could be a great resort.
Stayed 5 nights in Oct 2025

10/10 Excellent

Bailey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, safe environment
Stayed 5 nights in Dec 2025

10/10 Excellent

Alma, La Mesa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean beautiful rooms, staff very helpful. Loved all amenities, however I belive due to remodeling going on, we didn't get to enjoy the usual night time shows. Other then that everything everything was excellent excellent.
Stayed 6 nights in Dec 2025

10/10 Excellent

Christie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here. Been several times and won't go anywhere else. The renovations just made it better! ⭐⭐⭐⭐⭐
Stayed 7 nights in Dec 2025

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort so clean staff and rooms are another level everything was amazing!
Stayed 3 nights in Nov 2025

2/10 Terrible

John Sameh Abdelmalek

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our family trip to Cancun booked through Expedia was extremely disappointing. We were moved to a different hotel due to “renovations,” but when we arrived, no one told us anything. The kids’ water park was closed for most of our stay, there was loud construction everywhere, unsafe areas with rocks and nails, and the Kids Club was empty and confusing. Staff were rude, our room smelled like sewage, and cleaning was poor. The transportation included in our package was suddenly cancelled by Expedia less than 24 hours before our flight, and we had to pay $225 CAD for new transport. This was our first real vacation after working hard, and it was stressful, uncomfortable, and nothing like what we expected. We would not recommend this experience.
Stayed 10 nights in Nov 2025

10/10 Excellent

Alicia D

Liked: Cleanliness, amenities, property conditions & facilities
The customer service was Amazing.. upon arrival I received a band upgrade to platinum which was nice allowed for some additional amenities. The room was very nice jazucci tub, walk out to a pool w/ lounge chair. Everyone at the resort was pleasant to chat with. I will caution that the look of the area outside of the gates,high walls,barbwire had me concerned but upon arrival; gates opened to a beautiful resort. It was an excellent time.
Stayed 2 nights in Sep 2025

8/10 Good

Ronaldo J, Hialeah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel in general was good, but as it was undergoing repairs, some areas were closed and you could feel noise some times. I cannot speak about the pools, because we did not go. The buffet was great, specially the paellas made by Chef Eladio, you cannot miss them. We loved the Italian restaurant as well, not so much La Vaqueria and Le Fleur. Our spa experience was excellent, and I would recommend you to look for Rosario to guide you and treat you too. I think that when the repairs are over, the hotel will be an excellent choice for a holiday.
Stayed 3 nights in Nov 2025

10/10 Excellent

shirley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful rooms and great service! There is no need to even leave the resort. we got the deluxe and it was awesome. One thing that has nothing to do with hotel is excursions! don't waste time but this resort has everything and can point you in the right direction if you want to do anything else. I suggest isla mujeres or cozumel.
desserts from buffet
Stayed 5 nights in Dec 2025

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