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Grand Riviera Princess All Suites Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

Was a beautiful property. Huge! Had Separate activities to keep kids out of site for the most part. Mostly a couple or event property. Single adventurers might want to venture to smaller properties. Staff was pretty accommodating. Buffets were sufficient enough. Don't wait, book reservations for dinner on the first day. Did an excursion, had a great time with ATVs and snorkeling. Wish I booked one more though. I'll will return to property again with significant other or family reunion for sure.

This hotel is really nice only if you are not going to need something extra. Even though they offer you some extra services like day passes or late check out, when you ask for those they tell you they don't have them available at the moment. Personnel at front desk have no trouble hanging you the phone if you ask to speak with a manager, who by the way is never available!! Food is good but they have a very few options and variety.

Nice hotel but some of the staff makes the visit unwelcoming. All the concierge staff (except Gabriella) were slightly rude and not very helpful. Never answered questions just redirected me to another person or area. Got locked out of my room and had to wait an hour to get in. Asked about pool chairs and was totally ignored. Some staff conveniently don't understand English. Had to figure things out on my own which wasted time and most of my day. After waiting 20-30 minutes for concierge, I still had to google my questions because some of the staff couldn't. Hotel could be really nice if staff wee better trained to be courteous and informative

I enjoyed my stay. The staff was so friendly and nice the food was awesome! I really enjoyed myself.

Only complaint was my room was full of those fruit flies. I know it's a tropical place and expected it but it was an insane amount like 50 of them! I have pictures to prove it. Just in the sink alone was gross. They were flying everywhere all through out the night.

Reservations made a mistake and cancelled one of the two rooms we reserved, made us wait a while to get us the room only to find out it was the wrong room, ugh, just wanted to settle in and relax, ended up keeping the wrong room vs waiting again!

Beautiful hotel, excellent customer service. The staff were all really great, friendly and willing to help, definitively coming back to this hotel.

The private beach is worth the extra. Resort is huge...don't pack heels. Food was decent...book at least a week to enjoy. Room was spacious and well kept. My room was 6179. Thank you for a great bday vacation!

Beautiful hotel with tons of polls and a beach on the property! 2 of the specialty restaurants were amazing! (Las Olas-seafod, and Miso-hibachi) the Mexican restaurant sucked, and we cancelled the Italian for a 2nd night at Las Olas. The hotels biggest flaw was the lack of signage! It's huge and if you have friends on separate sides it takes a while before you can find places without getting lost. Overall, beautiful hotel though. Definitely recommend it.

i enjoyed myself at this resort met a lot of friendly people aswell. Traveling alone i was concerned with safety and after the first day lets just say i needed to be escorted to my room for drinking too much. Point is the resort is really safe so its ok to bring your whole family here and not worry about anything to go wrong. Also, the resort is large so if you don't like walking then maybe you shouldnt go. But i enjoyed it, there is a large population of south American raccoons there that as you walk is pretty cool to see them.

Wish there was more night life, but the day life was great lots of pools and beach w bars

Our stay was phenomenal! I will definitely come back.

Staff was great resort was clean and beautiful landscaping.

iPhone 6 was stolen at pool on first day! Our room was in terrible shape- light fixture had fallen off ceiling and was on floor when we first entered room, safe was not working, sliding door to closet and safe had to be fixed- wasn't working, bathroom floor flooded- water filled areas of floor through the room, key didn't work 3 times in one day- my husband threw a fit and they finally reprogrammed our door after they had suggested it was the users fault!!! Nice place but just not great service!! And our room had not been kept up or they just didn't care! Mediocre food, huge place so it took a longer to get to beach and restaurants. A lot of things on resort were not included in the all inclusive, lots of extra costs that we usually don't encounter when we have stayed in Mexico in the past

It was a short drive from the Airport. Check in was fast and the lobby staff was excellent. Grounds are beautiful and room was great also. We had breakfast at the Snack Riviera buffet every day and the hostess was amazing, should have wrote her name down. The beach and pools are 1st class. Maria with the entertainment staff is awesome. All the alacarte dinners were good but the hibachi was our favorite.

We had a great time here on our honeymoon. A little problem with the room when we checked in (gave us 2 twin beds instead of a king) but after talking to the front desk and explaining our dissatisfaction with this accommodation the next day they gave us a king bed room and a free day at the spa.

We stayed at the resort for 4 nights/5 days. We traveled with a 16 month old. Cons: Check in process took too long, golf cart shuttle to room wait was too long, rooms and pools are worn down compared to pics on website, have to pay extra for use of toddler's water park, toys and activities, too far from downtown Playa del Carmen to walk. Pros: Plenty of restaurant choices to choose from, hotel staff very friendly and helpful, spacious rooms with balcony, plenty of activities throughout the day, beautiful beach and set up, great gym with variety of exercise equipment, great massages at the Spa, beautiful landscape and property grounds

Stayed in riviera platnium. Excellent rooms with ocean view. Rooms are spacious and clean.....staff was fabulous..Good variety of food in buffets. A la carte resautants were awesome. Chill out area at beach was fabulous.

We travel with two kids, and hotel have rooms big enough to accommodate one king size bed, two cribs and a bunk bed! A whirlpool bathtub is included in the room, so all the bathroom is spacious. A nice playground next to a kids pool area and activity center are enough places to keep kids busy all day.

Prolongacion 5ta Avenida Playa del Carmen QROO

Grand Riviera Princess All Suites Resort & Spa All Inclusive is located within a few miles (5 km) of El Camaleon Golf Club and Gran Coral Golf. This 674-room, 4-star resort has 12 outdoor pools along with a full-service spa and a water park. It's on the beach and also near 28 de Julio Square and Guadalupe Church.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Relish the international cuisine at Buffet Verde, one of 9 onsite restaurants. You can get a quick energy boost at the coffee shop/café.


Rooms

The 674 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and ceiling fans are also standard.


Property features

Grand Riviera Princess All Suites Resort & Spa All Inclusive features a full-service spa, 12 outdoor pools, and a water park. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a health club.

Room options

Junior Suite, Garden View

Full 2 | King 1 | Sleeps 3

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Full 2 | King 1 | Sleeps 3

Suite (with 2 Jacuzzis)

Full 2 | King 1 | Sleeps 4

Suite With Jacuzzi and Outdoor Shower

King 1 | Sleeps 2

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (36) Couples (64) Family (58) Friends (18) Other (5)
4

great getaway

Everyone

Was a beautiful property. Huge! Had Separate activities to keep kids out of site for the most part. Mostly a couple or event property. Single adventurers might want to venture to smaller properties. Staff was pretty accommodating. Buffets were sufficient enough. Don't wait, book reservations for dinner on the first day. Did an excursion, had a great time with ATVs and snorkeling. Wish I booked one more though. I'll will return to property again with significant other or family reunion for sure.

By on Mar 21, 2017

2

awful service

Everyone

This hotel is really nice only if you are not going to need something extra. Even though they offer you some extra services like day passes or late check out, when you ask for those they tell you they don't have them available at the moment. Personnel at front desk have no trouble hanging you the phone if you ask to speak with a manager, who by the way is never available!! Food is good but they have a very few options and variety.

By , from ohio on Mar 20, 2017

Review comment responded on Mar 22, 2017

Dear Mayra, First of all I would like to thank you for your candid comments. I am happy to hear that you enjoyed several aspects of our resort, and I appreciate all your feedback as it helps us to continuously improve our services and facilities. We are concerned about the lack of service, our front desk team has been aware. We assure you it will not happen again. We have requested that our Front Office manager review the training process and address this situation with the rest of our team at the front desk. Hopefully, you will give us another chance in the future that we can prove to you our true level of service and create a better and memorable experience. Sincerely,

3

hit and miss

Everyone

Nice hotel but some of the staff makes the visit unwelcoming. All the concierge staff (except Gabriella) were slightly rude and not very helpful. Never answered questions just redirected me to another person or area. Got locked out of my room and had to wait an hour to get in. Asked about pool chairs and was totally ignored. Some staff conveniently don't understand English. Had to figure things out on my own which wasted time and most of my day. After waiting 20-30 minutes for concierge, I still had to google my questions because some of the staff couldn't. Hotel could be really nice if staff wee better trained to be courteous and informative

By on Mar 14, 2017

Review comment responded on Mar 17, 2017

Dear guest, Thank you for your detailed review. We'll extend your compliments to our staff and most particularly, to Gabriella. Please accept my apologies for the inconsistencies in service, I never like to hear such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments have been addressed and I can assure you that immediate improvements have been made. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Sincerely

5

beautiful

Everyone

I enjoyed my stay. The staff was so friendly and nice the food was awesome! I really enjoyed myself.

By on Mar 10, 2017

Review comment responded on Mar 17, 2017

Dear guest, We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. Best regards,

4

nice resort but rooms were infested

Everyone

Only complaint was my room was full of those fruit flies. I know it's a tropical place and expected it but it was an insane amount like 50 of them! I have pictures to prove it. Just in the sink alone was gross. They were flying everywhere all through out the night.

By , from new york, ny on Feb 21, 2017

Review comment responded on Feb 23, 2017

Dear jules: Thank you for sharing your comments, your coments will be shared with the manager in order to correct these issues. Best Regards

2

most likely will not go back

Everyone

Reservations made a mistake and cancelled one of the two rooms we reserved, made us wait a while to get us the room only to find out it was the wrong room, ugh, just wanted to settle in and relax, ended up keeping the wrong room vs waiting again!

By on Feb 14, 2017

Review comment responded on Feb 20, 2017

Dear margo, First of all thank you for choosing Grand Riviera Princess as your holiday destination. We are very concerned about your comments and we are sharing them with our management to avoid this type of incidents. Please accept our deepest apologises for not surpassing your expectations. We would love to have a second opportunity to demonstrate the high level of service our brand is known for, Sincerely,

5

great resort.

Everyone

The private beach is worth the extra. Resort is huge...don't pack heels. Food was decent...book at least a week to enjoy. Room was spacious and well kept. My room was 6179. Thank you for a great bday vacation!

By , from new york on Jan 29, 2017

Review comment responded on Feb 20, 2017

Dear Shana, We were very pleased to read you felt pampered during your recent visit to Grand Riviera Princess and you felt warmly welcomed. We already bought more shuttles and include some new stops to improve the service. kind regards,

5

beautiful hotel

Everyone

Beautiful hotel with tons of polls and a beach on the property! 2 of the specialty restaurants were amazing! (Las Olas-seafod, and Miso-hibachi) the Mexican restaurant sucked, and we cancelled the Italian for a 2nd night at Las Olas. The hotels biggest flaw was the lack of signage! It's huge and if you have friends on separate sides it takes a while before you can find places without getting lost. Overall, beautiful hotel though. Definitely recommend it.

By , from Brooklyn, NY on Jan 20, 2017

Review comment responded on Feb 23, 2017

Dear Tapper: It was such a pleasure ti host your vacations. Best Regards

5

very safe resort

Everyone

i enjoyed myself at this resort met a lot of friendly people aswell. Traveling alone i was concerned with safety and after the first day lets just say i needed to be escorted to my room for drinking too much. Point is the resort is really safe so its ok to bring your whole family here and not worry about anything to go wrong. Also, the resort is large so if you don't like walking then maybe you shouldnt go. But i enjoyed it, there is a large population of south American raccoons there that as you walk is pretty cool to see them.

By , from Massacusetts on Jan 11, 2017

Review comment responded on Mar 3, 2017

Dear blad, We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. Warm regards,

5

beautiful hotel, lots of pools, nice beach

Everyone
Bbeaituful beach at sunset

Wish there was more night life, but the day life was great lots of pools and beach w bars

By , from V on Dec 28, 2016