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Grand Riviera Princess All Suites Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

Check in was very fast. Offered champagne, showed us where we could eat right away since dinner was a few hours off. All week, the buffet experience was very good, always found several options for fresh vegetables and fish, but you could eat hamburgers, steak and potatoes every night if you want. Dessert selection was excellent! However, the ala carte restaurant dining was not very good. We enjoyed lots of pool options and the beach. There was always two lounge chairs together somewhere. Prime locations required an earlier start. Generally all service was prompt and pleasant.

Had a very nice stay here. My daughter loves the kids club. Very large resort take advantage of the shuttle to get around it. Food was decent. Beach was a little disappointing. Lots and lots of seaweed.

I had a great time at the Grand Bahama Princess. After a long winter in the northeast I wanted to get some sun and experience another country. This place fit the bill. Great weather and warm! I chose the pool view room and enjoyed sitting on the patio and seeing all the goings on at the resort. I also enjoyed walking the nice clean beach .

Awesome staff very attentive great food and drinks 24 hrs a day beautiful rooms Especially the swim out suites

Was a beautiful property. Huge! Had Separate activities to keep kids out of site for the most part. Mostly a couple or event property. Single adventurers might want to venture to smaller properties. Staff was pretty accommodating. Buffets were sufficient enough. Don't wait, book reservations for dinner on the first day. Did an excursion, had a great time with ATVs and snorkeling. Wish I booked one more though. I'll will return to property again with significant other or family reunion for sure.

This hotel is really nice only if you are not going to need something extra. Even though they offer you some extra services like day passes or late check out, when you ask for those they tell you they don't have them available at the moment. Personnel at front desk have no trouble hanging you the phone if you ask to speak with a manager, who by the way is never available!! Food is good but they have a very few options and variety.

Nice hotel but some of the staff makes the visit unwelcoming. All the concierge staff (except Gabriella) were slightly rude and not very helpful. Never answered questions just redirected me to another person or area. Got locked out of my room and had to wait an hour to get in. Asked about pool chairs and was totally ignored. Some staff conveniently don't understand English. Had to figure things out on my own which wasted time and most of my day. After waiting 20-30 minutes for concierge, I still had to google my questions because some of the staff couldn't. Hotel could be really nice if staff wee better trained to be courteous and informative

I enjoyed my stay. The staff was so friendly and nice the food was awesome! I really enjoyed myself.

Only complaint was my room was full of those fruit flies. I know it's a tropical place and expected it but it was an insane amount like 50 of them! I have pictures to prove it. Just in the sink alone was gross. They were flying everywhere all through out the night.

Reservations made a mistake and cancelled one of the two rooms we reserved, made us wait a while to get us the room only to find out it was the wrong room, ugh, just wanted to settle in and relax, ended up keeping the wrong room vs waiting again!

Beautiful hotel, excellent customer service. The staff were all really great, friendly and willing to help, definitively coming back to this hotel.

The private beach is worth the extra. Resort is huge...don't pack heels. Food was at least a week to enjoy. Room was spacious and well kept. My room was 6179. Thank you for a great bday vacation!

Beautiful hotel with tons of polls and a beach on the property! 2 of the specialty restaurants were amazing! (Las Olas-seafod, and Miso-hibachi) the Mexican restaurant sucked, and we cancelled the Italian for a 2nd night at Las Olas. The hotels biggest flaw was the lack of signage! It's huge and if you have friends on separate sides it takes a while before you can find places without getting lost. Overall, beautiful hotel though. Definitely recommend it.

i enjoyed myself at this resort met a lot of friendly people aswell. Traveling alone i was concerned with safety and after the first day lets just say i needed to be escorted to my room for drinking too much. Point is the resort is really safe so its ok to bring your whole family here and not worry about anything to go wrong. Also, the resort is large so if you don't like walking then maybe you shouldnt go. But i enjoyed it, there is a large population of south American raccoons there that as you walk is pretty cool to see them.

Wish there was more night life, but the day life was great lots of pools and beach w bars

Our stay was phenomenal! I will definitely come back.

Staff was great resort was clean and beautiful landscaping.

iPhone 6 was stolen at pool on first day! Our room was in terrible shape- light fixture had fallen off ceiling and was on floor when we first entered room, safe was not working, sliding door to closet and safe had to be fixed- wasn't working, bathroom floor flooded- water filled areas of floor through the room, key didn't work 3 times in one day- my husband threw a fit and they finally reprogrammed our door after they had suggested it was the users fault!!! Nice place but just not great service!! And our room had not been kept up or they just didn't care! Mediocre food, huge place so it took a longer to get to beach and restaurants. A lot of things on resort were not included in the all inclusive, lots of extra costs that we usually don't encounter when we have stayed in Mexico in the past

It was a short drive from the Airport. Check in was fast and the lobby staff was excellent. Grounds are beautiful and room was great also. We had breakfast at the Snack Riviera buffet every day and the hostess was amazing, should have wrote her name down. The beach and pools are 1st class. Maria with the entertainment staff is awesome. All the alacarte dinners were good but the hibachi was our favorite.

We had a great time here on our honeymoon. A little problem with the room when we checked in (gave us 2 twin beds instead of a king) but after talking to the front desk and explaining our dissatisfaction with this accommodation the next day they gave us a king bed room and a free day at the spa.

Prolongacion 5ta Avenida Playa del Carmen QROO

Room options

Junior Suite, Garden View

Full 2 | King 1 | Sleeps 3

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Full 2 | King 1 | Sleeps 3

Suite (with 2 Jacuzzis)

Full 2 | King 1 | Sleeps 4

Suite With Jacuzzi and Outdoor Shower

King 1 | Sleeps 2