Grand Riviera Princess - All Inclusive

VIP Access

Choose dates to view prices

Where to?

Dates

March 2026

April 2026

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas

Creator video - submitted by Alyssa Knight Studio

On the beach, white sand, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
Breakfast included
All inclusive
Spa
Parking included

Explore the area

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪19 min walk‬
Place, El Camaleón Mayakoba Golf Course
‪5 min drive‬
Place, Xcaret Eco Theme Park
‪21 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪44 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Family Club Pool Access

640 sq ft
1 bedroom
Sleeps 5
2 Double Beds

Family Club Deluxe

Good

Garden view
635 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Super Saver

Good

Garden view
597 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Platinum Suite Plunge Pool

484 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Garden View

Good

Garden view
597 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Pool Access (Pool View)

Good

597 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Platinum Suite

Good

640 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Laguna Villa Suite

Exceptional

700 sq ft
1 bedroom
Sleeps 2
1 King Bed

About the neighborhood

Playa del Carmen

Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 2 miles (3 km) of Chun-Zumbul (diving site). This 674-room, 5-star property has 12 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playa Xcalacoco - 19 min walk - 1.0 mile
El Camaleón Mayakoba Golf Course - 5 min drive - 1.8 miles
Playa del Carmen Main Beach - 10 min drive - 4.4 miles
Maroma Beach - 16 min drive - 8.5 miles
Xcaret Eco Theme Park - 21 min drive - 10.9 miles

Getting around

Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

‪Amaranto - ‬19 min walk
‪Mike’s Coffee - ‬5 min drive
‪Piano Bar - ‬5 min drive
‪Fresco Bar - ‬18 min walk
‪El Beso Pool Bar - ‬18 min walk

About this property

Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a free water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.

Guests can expect to find free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, furnished balconies, and coffee makers are other standard amenities. Change of towels is available on request.

6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

On the beach, white sand, free beach shuttle, free beach cabanas

Pool
Hot tub
Breakfast included
All inclusive

$215 nightly

Apr 6 - Apr 7

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
15 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Verde
Grill Restaurant
Internacional Restaurant
Italian Restaurant
Mexican Restaurant

Things to do

12 outdoor pools
6 outdoor tennis courts
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Hot tub
Indoor pool
Music library
Nightclub
Playground
Sauna
Shopping
Splash pad
Steam room
Table tennis
Tennis lessons

Family friendly

12 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Indoor pool
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Splash pad

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,425 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

No elevator

3 floors
Banquet hall
Built in 2007
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Reception hall
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 10 2026 to April 26 2026 (completion date subject to change). The following areas are affected:

Exterior

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 3.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses eco-friendly cleaning products.
Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Nearby construction work may cause some noise disturbance.
There are no elevators.
No cribs or infant beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen

Riviera Princess Suites Inclu

Frequently asked questions

Are there all-inclusive rates at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on Apr 6, 2026 start from $277, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Grand Riviera Princess - All Inclusive ?

This property is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Tres Rios Ecopark. You'll also find Gran Coyote Golf and Punta Esmeralda Beach within a short drive.

Will I be able to park at Grand Riviera Princess - All Inclusive ?

Yes, uncovered self parking is offered for free at the property.

Is there a spa available at Grand Riviera Princess - All Inclusive ?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Grand Riviera Princess - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, 10 restaurants, and 2 beach bars at this property.

Does Grand Riviera Princess - All Inclusive feature a casino?

No, Grand Riviera Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Riviera Princess - All Inclusive ?

Yes, this property has an indoor pool as well as 12 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Riviera Princess - All Inclusive a good place to stay for couples?

This beachfront property offers many amenities for couples such as 2 beach bars and some guestrooms include a private pool and a private outdoor hot tub.

Are there hot tubs at Grand Riviera Princess - All Inclusive ?

No, but this property does have a steam room.

Does Grand Riviera Princess - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Riviera Princess - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Riviera Princess - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Riviera Princess - All Inclusive .

Are there connecting rooms at Grand Riviera Princess - All Inclusive ?

No, there aren't connecting guestrooms at this property.

How far is the airport from Grand Riviera Princess - All Inclusive ?

The closest major airport to Grand Riviera Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.1 mi away (287 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Can I book a room with a balcony at Grand Riviera Princess - All Inclusive ?

Yes, every guestroom at Grand Riviera Princess - All Inclusive comes with a furnished balcony and some offer garden and pool views.

Does Grand Riviera Princess - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Riviera Princess - All Inclusive .

Grand Riviera Princess - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8/10 Good

Mikkel

Traveled with family and small children, Traveled with group, Traveled with family

Dec 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

clean room

Stayed 5 nights in Nov 2025

8/10 Good

Inanca

Traveled with family

Dec 5, 2025

Liked: Cleanliness, staff & service

Property is in renovation fave construction taking place ,overall hotel is clean staff friendly. Lots of pools beach clean

Stayed 3 nights in Nov 2025

4/10 Poor

Victor

Dec 5, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities

When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.

Stayed 3 nights in Dec 2025

8/10 Good

Cami

Dec 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

so much to do, food was excellent

Stayed 7 nights in Nov 2025

6/10 Okay

Cynthia

Dec 4, 2025

Stayed 5 nights in Nov 2025

8/10 Good

Jacinda

Dec 4, 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Harpreet

Dec 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Nov 2025

2/10 Terrible

Daniel

Dec 3, 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Brenda, Penticton

Dec 3, 2025

We had an amazing stay at the Princess Resort. The grounds were beautiful and very well kept, the staff very friendly and professional. We loved the huge buffet which had an incredible amount of delicious food. The beach area was well groomed; the moss was washing up, but they were cleaning it up right away. There was a sandy, shallow area that went out quite far in front of the beach area. Tons

Stayed 7 nights in Nov 2025

10/10 Excellent

José

Traveled with family

Dec 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Si todo super limpio , todo el personal muy amable y la comida muy deliciosa !! Nos encantó todo !! Super recomendado

Stayed 6 nights in Nov 2025

10/10 Excellent

Marisol

Dec 3, 2025

Stayed 6 nights in Nov 2025

10/10 Excellent

Alex

Dec 3, 2025

Stayed 4 nights in Nov 2025

8/10 Good

Gabriel Gonzalez

Traveled with partner

Dec 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was excellent, beautiful and great place to stay. I gave it a four because there is staff that try to give you free stuff such as massage or tour to one of the parks or islands but there is a catch. They try to sell you some type of timeshare but they call it credits and alot of money. Wasted half a day there cause she was so stubborn(manager)

Stayed 6 nights in Nov 2025

2/10 Terrible

Camille

Dec 2, 2025

Disliked: Cleanliness, amenities

While there were a few excellent staff members (cleaning staff, servers, bartenders), the concierge was useless. She couldn’t help with booking larger groups for dinner and when she did book a small group, she got the time wrong. Our room door didn’t close properly and some sort of animal got in, ate our snacks and left a mess. Security said they wouldn’t replace the food until an investigation happened. They never got back to us on the investigation…however maintenance did come to fix our door the next day…so clearly not out fault that the door didn’t close properly. To sum up…I’d never return to a Princess Hotel. I’ve been to many all inclusive resorts and have never encountered such absurd customer service.

Stayed 7 nights in Nov 2025

4/10 Poor

Veronica

Dec 2, 2025

Liked: Staff & service

Some of the pool area that should be open are closed. Only 1 buffet in the whole resort and not alot to do at night

6/10 Okay

Nadja

Traveled with family

Dec 2, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

None of the amenities were available. My gold status was not honored.

Stayed 3 nights in Nov 2025

8/10 Good

Spencer

Dec 2, 2025

Stayed 1 night in Nov 2025

8/10 Good

Jason

Traveled with partner

Dec 1, 2025

Liked: Cleanliness

The staff is amazing!!!! The restaurants were disappointing this trip 4 out of 5 places served us basically cold meals that had been sitting.

Stayed 8 nights in Nov 2025

10/10 Excellent

Robyn

Dec 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had a good stay. Wish there was more to choose from on room service but overall a good trip.

Stayed 3 nights in Oct 2025

10/10 Excellent

LLOYD

Traveled with group

Dec 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great staff rooms always everyday

Stayed 4 nights in Nov 2025

10/10 Excellent

chadwick Louis

Traveled with partner

Dec 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The resort was very clean. I was very impressed with the food choices and the quality of the food. All the staff was exceptionally friendly and helpful..

Stayed 4 nights in Nov 2025

10/10 Excellent

Irina

Traveled with family and small children

Dec 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The place is excellent. Staff very friendly and helpful!!! Beautiful rooms and clean facilities!!!

Stayed 5 nights in Nov 2025

6/10 Okay

Jamie

Traveled with family and small children

Nov 30, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The resort was newly renovated and they were working on the other side while we visited. We did not know this until after booking. The room was in a good condition and clean. Staff is friendly. The food was good for an all inclusive. Recommended areas for improvement: we had to request the mini bar be refreshed and adequate towels/wash clothes multiple times, and they had no activities for kids 8-18yrs. The arcade/game room and water park with slides were both closed during our stay.

Stayed 7 nights in Nov 2025

6/10 Okay

Tara

Traveled with family and small children

Nov 30, 2025

Disliked: Amenities, property conditions & facilities

Let’s start off by saying the staff were so nice and always very friendly! However, the resort was nice, but the room smelt like mould and had sewage smells a few times where we had to call the front desk. We originally picked this resort in Mexico because of the amazing kids pool and slide area. We were moved last minute from the Grand Riviera to the Grand Sunset next door where they said it had opened brand new w/renos as of Nov 1. However, that was not the case the pool area for the kids was not open at all for the two weeks that we were there and they failed to mention there was constant active construction, jackhammering and loud noise all day long. We actually complained to Expedia because they failed to mention that. If you read in the very fine print and scroll down far into policies they mention a few sentences about some construction, but it’s very limited information. We feel like the hotel was very deceptive and not transparent in addressing how much construction was actually going on. When we complained to the hotel, they basically blamed this on Expedia and said that they knew about this construction for a year in advance. However, Expedia was very helpful and we came to a resolution on an agreement. We had to provide proof videos and photos of the active construction happening at the resort which was immediately outside our balcony, demoing a pool bar with active jack hammering and power tools all day long. If we’d known, we would’ve booked elsewhere.

This was the pool bar directly across from our room, which had active jackhammering and construction all day long.

This is the kids pool area that was closed the entire time we were at the resort.

The pool slides and kids areas were closed the entire trip, which was one of the main reasons we stayed there, and we were not informed.

Stayed 14 nights in Nov 2025

4/10 Poor

Maria Lourdes, Scarborough

Traveled with family and small children

Nov 29, 2025

Liked: Cleanliness

Disliked: Amenities

The concierge was of no help and the food options were lacking at times.

Stayed 7 nights in Nov 2025

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Grand Riviera Princess - All Inclusive

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Reviews

Popular amenities

Explore the area

Room options

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Family Club Pool Access

View all photos for Family Club Deluxe

Family Club Deluxe

View all photos for Super Saver

Super Saver

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

View all photos for Platinum Suite

Platinum Suite

View all photos for Laguna Villa Suite

Laguna Villa Suite

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Grand Riviera Princess - All Inclusive

Similar properties

Grand Sunset Princess - All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Grand Riviera Princess - All Inclusive Reviews

Reviews

Very Good

8.6/10

8.4/10

8.2/10

8.0/10

Reviews

8/10 Good

Mikkel

Mikkel

8/10 Good